Head over Hills Luxury Retreat

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

Sometimes it is hard since we can’t change things that are out of our control, we can only believe in our own product and deliver the experience that we think our clients are expecting. To focus on ourselves rather than looking into what the oppositions are doing is they key, according to me. To pay attention to the little things will in the end make a great bigger picture.

What makes the hotel really special?

We are very blessed with the location of Head over Hills but we wouldn’t be who we are without our amazing staff. Thanks to having loyal staff members, that have been with us since we opened up 8 years ago, we communicate on a daily basis always helping each other out. Every single person working with us makes Head over Hills to what it is.

How do you prepare now to remain relevant and in-demand in future?

We are trying to be hands on and of course as much as we can trying to foresee any big problems before they happen. Sometimes it is the smallest details or the smallest change that actually make you sustainable and in the end always keeping us performing as an attractive product.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

We only associate Head over Hills with brands that are delivering the same quality level as we do. We don’t just accept any nomination or award, we want it to be a collaboration both ways. We believe that we have a unique product and we have experienced that same excellence from Haute Grandeur. We also believe in long relationships, not just another badge to showcase on your website.

W: www.radissonhotels.com/en-us/hotels/radisson-blu-lusaka