Mairtrans generic stewarts

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RESPONSETOREQUESTFORPROPOSAL

Prepared for:

Stewart’s Automotive Group

Prepared by:

Mr. Donovan Wignal, CEO, Senior Customs Broker & Logistics Consultant Maitrans International Logistics Limited

Date:

June 23 , 2014

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Stewart’s Automotive Group/Request for Proposal Stewart’s Automotive Group is a family operated business. Stewart’s Auto Sales has been the Suzuki dealer in Jamaica since 1982 and has established this marque as a dominant force in the market. Stewart’s maintains one of the largest car inventories; new shipments from Japan arrive monthly and are stored in the company’s duty free bonded warehouse, allowing prompt deliveries. The company’s inventory of spare parts is unchallenged as they maintain their “WE SERVICE WHAT WE SELL” motto.

Arising from the acquisition of the assets of the Issa Transport Group in 2010, the Stewart Group also comprises: • • • •

Stewart’s Auto Sales Ltd - dealers for Mitsubishi motor vehicles and Honda motorcycles, Silver Star Motors Ltd. - dealers for Mercedes-Benz motorcars Stewart Industrial – dealers for varying brands of mining and material and passenger handling equipment Budget Rent-A-Car – car rental business

The Group is seeking to outsource some of its customs brokerage activities.

Mairtrans’ Understanding of the Requirement/Work to be Performed Mairtrans is required to provide customs brokerage services to handle some/similar volumes in accordance with the standards as are set out below: Clearance Data for 12 months

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52 - 20' Containers 47 - 40' Containers 116 - LCL shipments 1273 Air Shipments via DHL, UPS, etc.

6784 Additional lines on entries prepared over 12 months

Required Standards of Performance • • •

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Air clearance - 2 days max to warehouse; Sea Clearance 100% duty paid, no bonded warehouse- 3 days max to warehouse; Broker to provide daily updates via Google Docs or Excel of status of each shipment air/sea to ensure visibility to the Stewart’s Automotive Group; Broker to provide bond for an ‘imprest’ account to fund all payments outside of brokerage fees to ensure ease of clearance; and Broker to provide in-house personnel (to be located in Stewart’s logistics area) to coordinate clearance of products.

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Executive Summary MAIRTRANS INTERNATIONAL LOGISTICS LTD. is delighted to present Stewart’s Automotive Group with our proposal for Customs Brokerage Services in response to your Request for Proposal.

Mairtrans is confident that we are uniquely positioned to successfully address all the immediate specific needs as are outlined as well as any expanded requirements as may arise in the future. Our goal is to use our skills and resources to competitively manage and handle your transport and logistics needs in Jamaica, delivering effective and cost-efficient service at all times. In choosing Mairtrans, Stewart’s Automotive Group will have at its disposal: Responsive tier one rated customs broker; International purchasing, logistics, and supply chain partner; Skilled and efficient team of professionals, specializing in import and export warehousing operations and large de-commissioning and reverse logistics project management; Advanced problem solving capabilities for those unusual circumstances that require special handling; and Additional resources, as and when needed

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Mairtrans is known for its exceptional ability to manoeuvre the various logistics channels and related industry players. We pride ourselves in our abilities to acquire a full understanding of our customers’ needs and guaranteeing their satisfaction. We have the internal capabilities to assist Stewart’s Automotive Group to achieve its corporate objectives to establish a ‘best practice’ logistics system to get cargo from origin straight to its door step with the least amount of hassle. Our one-stop shop for all your transport and logistics needs will provide: Service from a central location close to all the major shipping points in Kingston; Adequate staffing to satisfy your requirements with available capacity to accommodate any spikes in transports and logistics needs; 3. Effective management of the day-to-day logistics and transport operations of your business; and 4. In-house trucking and transportation to satisfy daily deliveries 1.

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Company Background Mairtrans International Logistics Ltd is a Jamaican owned Logistic Specialist company, formed in 2003. Mairtrans offers logistics services throughout the Caribbean through our network of affiliates, sub-contracted service providers for warehousing and managing large projects and dedicated in-house team. A niche provider, we have a solid relationship with the third largest logistics provider (domiciled in the U.S.A.) in the world and continue to build our linkages to other major international hubs in Canada, Europe and the Far East.

Mairtrans is a member of the Customs Brokers and Freight Forwarders Association of Jamaica (CBFFAJ), and the Shipping Association of Jamaica, the Caribbean Shipping Association.

Meet Our Founder & CEO Mr. Donovan Wignal has over 25 years industry experience, having started his journey at the Customs Department. He spent seventeen years, reaching the position of Shipping & Logistics Manager,with one of the leading telecommunications multinational company. A Past President (2009/20011 & 2006/2008) of CBFFAJ, he is the Assistant Secretary/Treasurer of the Caribbean Association of Customs Brokers. He is the President of the MSME Alliance (May 2013) and represents the association on the Board of Directors of the PSOJ. Mr. Wignal holds a Diploma in International Shipping and Logistics and Bachelor of Science/Masters Degrees in Logistics & Supply Chain Management from the Caribbean Maritime Institute.

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Our Mission Our mission is to provide first class authorized economic operator (AEO) logistics and supply chain support in Jamaica through efficient and competitive tier 1 customs brokerage, freight forwarding, haulage, warehousing and distribution.

Our Vision We are a full service end-to-end logistics and supply chain service provider.

Our Core Values •

Respect: We respect people, communicating clearly and acting with integrity.

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Client Focus: We are focused on our clients, cooperating to deliver competitive, efficient, responsive and innovative services and solutions.

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Decisiveness: We make decisions, based on our best analysis of the situation, input from others and a willingness to take action.

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Confidentiality: We adhere to agreements and standards on disclosure of information.

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Positive attitude: We have a positive attitude, with pride in the accomplishments of our company, our team and ourselves. We are excited about the future.

Overall Business Scope Current Full-time Team Members Eleven persons – see Appendix 1 for Organisation Chart

Team Members’ Experience One of our major assets is our highly talented and experienced management team complemented by knowledgeable and professional team members.

Our team comprises our management team, administrative assistants and customs broker /other clerks specialising in export and import, warehousing and delivery operations. Some of our team members have over 20 years’ experience in the customs brokerage/shipping industry.

Key Team Members’ Qualifications Range from certificates, diplomas, bachelor’s to master’s degrees in Business Administration and Custom Brokerage & Logistics.

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Repeat/Retainer Customers Average thirteen Clearance Certificates from the National Insurance Department, Commissioner of Inland Revenue and the Value Added Tax Department.

A copy of our Tax Compliance Certificate (TCC) will be provided on request.

Special Notes:

All hazmat security handling requirements are as per NEPA and the shipping line requirements and our policies are guided as such.

We work with only IATA certified partners, even as we pursue our IATA licence.

We are licensed Tier 1 Customs Brokers. As such, we perform freight forwarding functions as is permissible. A specific licence is not required.

How can we meet Stewart’s Automotive Group’s business requirements?

Logistics Mairtrans International Logistics Ltd is known for its on time and proficient services.

Employing currently available logistics tracking software solutions, we are able to, track cargo from source to destination.

Further, Mairtrans’ culture of responsiveness and cooperation will allow us to operate seamlessly within Stewart’s Automotive Group’s in-house capabilities and established technical framework and guidelines. We listen, we adapt, we deliver!

Service Management will have a hands-on approach to the business operations, with a proactive management style, responding speedily to changes in the business.

Our experience and close relationships with the various international transport and logistics service providers, the local and regional customs department, and professional bodies such as the CBFFAJ gives us a level of advantage in ensuring 9

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the smooth flow of up-to-date industry information, allowing us to be in the know both locally and internationally at all times.

Innovation Our website is being revamped to facilitate web tracking. Stewart’s Automotive Group will have real time, accurate information at its fingertips, at all times.

‘Cutting edge’ electronic transfer of information to external entities/partners within the transport and logistics system, is being pursued.

Our computers are all installed on a network that facilitates monitoring activities away from office.

Our Closed User Group (CUG) allows team members unlimited access to each other.

Regulatory Our close relationships with the major players in the Jamaican logistics community will ensure that Stewart’s Automotive Group is kept ahead of/fully abreast of changes in local and international requirements.

Linkages between services provided, volume and price Guaranteed minimum volumes or value of cargo will enable us to provide service at a cost-effective price mutually agreed between both parties. This will be dependent on the billing option that Stewart’s Automotive Group chooses.

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Support options for emergency or special request situations We propose to have a 24-hour on-call option to include overseas travel to provide for ANYWHERE/ANYTIME emergencies. Special conditions will apply.

Measuring customer satisfaction We stay very close to all of our customers through: 1. Our efforts to understand and clearly define each of our customers’ needs and expectations; 2. Our commitment to deliver on our promises; always providing complete service; and 3. Our excellent communication strategy, which keeps us connected to and monitors clients’ level of satisfaction through scheduled face-to face meetings, surveys and other feedback opportunities.

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Some of our Clients

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Conclusion MAIRTRANS INTERNATIONAL LOGISTICS LIMITED believes that we are the right fit to partner with Stewart’s Automotive Group to efficiently handle its transport and logistics needs.

Mairtrans declares this offer to be binding and free of errors or omissions. Further, we confirm that adequate due diligence has been performed and we have carefully analysed and reviewed your specific requirements.

We sincerely hope that Stewart’s Automotive Group will consider us as a long-term partner with the capacity and capabilities to work seamlessly with them. We are available to clarify/answer any questions that you may have and look forward to discussing this opportunity further. We anticipate the commencement of a mutually beneficial relationship.

Thank you for your interest.

Sincerely, President/CEO Donovan Wignal

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APPENDIX

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