SME National Business Awards News & Views - Issue 2

SME NEWS & VIEWS Issue 2

£3.50 WHERE SOLD

Experience the exceptional Inside this edition Taking your business further with Qatar Airways | Power dressing … and yes that dress!

How to pick up more business from Isuzu | Thriving together with Worldpay

Photo by Matt Collamer on Unsplash

Can you help to build a picture of hope and comfort?

As an industry, you have the power to make an impact with every donation to the CRASH Christmas card appeal.

Your donation is like a jigsaw piece that builds hope, security and dignity for people experiencing homelessness, and children and adults receiving hospice care.

Donate now and get your company e-card at crash.org.uk/christmas It is only when all the pieces come together that CRASH can make a difference.

CRASH is your industry charity.

Be proud of it. Be part of it.

CRASH is a registered charity in England & Wales No. 1054107 T: 020 8742 0717 • fundraising@crash.org.uk • www.crash.org.uk

Contents Take your business travel further with Qatar Airways

6

Power dressing

8

Pick-up more business

10

Let’s thrive together

12

Recruiting your leadership team

15

Community kindness alive and well

16

Love Mondays!

19

Tax Assist Accounts – we can do more for you

20

The importance of client awareness

22

Two working mums.

One shared dream.

24

A journey of service and excellence

26

Juliet Fisher Creatives

28

Events & PR: Bridie Cunningham

A corporate staffing agency with a difference

31

Design: Hashtag Digital Media

Empowering the future of permanent makeup

32

Our judges know best

34

Shining a light on our industry

36

Award entry writers

38

The team Editor: Ashley Riley Researcher: Aislinn Lydon Publisher: Events and PR Advertising Sales: Ray Abrahams Features: Bridie Cunningham Jane Whittaker Juliet Fisher Louisa Watson

Events & PR Limited Tel: 01908 542720 Email: aislinn@eventsandpr.co.uk

E&EO – Whilst every effort has been taken to provide accurate information in this magazine, it cannot be guaranteed.

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Issue 2 | 3

WORLDPAY FOR BUSINESS When you combine our payments know-how with .#‫*ޕ‬2 .0++*-/Ѷ 0.$) .. +-* .. *+/$($. /$*) /**'. ) . (' .. 3+ -$ ) . /# / -$1 '*4 '/4Ѷ you can consider payments handled.

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3D\ \PHQW H \P HIƿ ƿFLH HQFLHV Streamline how you take, make and manage payments

6FD DQ WKH H 45 5 FR RGH D DQG RQH RI RXU D\P PHQ QW H[ [SH HUWV ZLOO EH LQ WRXFK SD

&RQ QVXP PHU H[SH HULHQFH Simple payments with more ways to pay 0RG GHUUQ SHUIRUP PDQFH High-performance payment solutions for now and next

©2023 FIS and/or its subsidiaries. All rights reserved.Worldpay (UK) Limited (Company No. 07316500 / FCA No. 530923 &712965), Worldpay Limited (Company No. 03424752 / FCA No. 504504), Worldpay AP Limited (Company No: 05593466 / FCA No: 502597). Registered Office: The Walbrook Building, 25 Walbrook, London EC4N 8AF and authorised by the Financial Conduct Authority under the Payment Service Regulations 2017 for the provision of payment services. Worldpay (UK) Limited is authorised and regulated by the Financial Conduct Authority for consumer credit activities (No.712965). Each of Worldpay (UK) Limited, Worldpay Limited, Worldpay AP Limited and Worldpay B.V. is part of the FIS group of companies including Fidelity National Information Services, Inc. (a Georgia company).

Welcome As the continuing global economic challenges impact businesses there is no doubt that the 5.5 million SMEs that operate across the UK continue to be the engine room that drives UK plc.

Nowhere is this more obvious than in this edition of News and Views where we hear from SMEs who are pushing success to the next level and who are thriving in very competitive markets.

They are the same SMEs and businesses who never fail to impress us every year at the SME National Business Awards, National Business Women’s Awards and National Building and Construction Awards.

We are also delighted that our partners from the corporate world contribute to this edition and share the latest news from their operations.

We know from winners past and present of SME Business Awards that shouting about success drives success. Just when you are getting bored of your own message the rest of the world is just starting to listen so as with all editions of News and Views we’d love to hear from you with your news for future publications. Email us at editorial@eventsandpr.co.uk and we’ll see what we can do.

Best wishes for 2024.

Ashley Riley Editor

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Issue 2 | 5

QATAR AIRWAYS

SME News and Views

Take your business travel further with Qatar Airways It’s 2023, and companies and business travellers are looking for tailored business travel solutions to meet their unique travel needs. At Qatar Airways, we have a business travel proposition which does exactly that.

Beyond Business: Exclusive rewards and savings Our corporate travel programme, offers companies irrespective of industry & size [SME, midsize and/or global corporate] flexibility and exclusive savings. We provide tailored solutions, based on their travel spend, so they maximize their corporate travel budget.

Benefits: Exclusive savings for members and enhanced flexibility: Whenever your employees fly with us they can take advantage of exclusive savings and the flexibility to make changes to their bookings Qrewards: Earn Qrewards collectively from all employee travel which can then be redeemed for complimentary flights and upgrades, Qatar Duty Free vouchers, Al Maha lounge access, additional baggage, carbon offset and more. You can also pay by combining Qrewards + Cash to maximize savings Privilege Club: Tier status offers are available for your employees in our Privilege Club programme.

Priority Baggage Handling: Your employees traveling in Economy Class can benefit from priority baggage handling on our flights.

Dedicated Account Management: With access to a live performance dashboard and a dedicated Account Manager for assistance Voluntary Carbon Offset: Travel consciously and redeem

your Qrewards to offset the carbon emissions from your flight QMICE: Your travel partner for events worldwide Our QMICE programme offers a onestop solution for event organizers, international associations and travel agents. We offer attractive fares for VIP speakers, delegates, exhibitors travelling for events to Doha and anywhere in our network. We have also been nominated in the World MICE awards 2023 under the category ‘Middle East Best MICE Airline’.

Charters: Your Personalized Journey Awaits Our dedicated Charter team, which was created during the pandemic, has operated close to 1,000 charter flights till date. Whether it’s a group of 10 or 400 passengers, we can assign an aircraft based on your requirements

6 | SME National Business Awards | News & Views

by offering you one of our latest fleet options.

As a customer, you have the flexibility to choose the departure day and time of your chartered flight as per your schedule.

As a business traveller you can also choose to book Qatar Executive, the ultimate travel experience for global business travellers and the leading provider of jet aircraft charter services.

Navigating turbulent times with our specialty segments We are committed to support and offer tailored solutions for our specialty segments. For example, we enhanced the marine offering during the pandemic by opening a dedicated lounge called the Mariners Lounge at Hamad International Airport in Doha which is complimentary for all marine travellers. Qatar Airways won the ‘Investment in People’ accolade

SME News and Views

from Seatrade Awards 2021, in recognition of its contribution to the welfare of thousands of seafarers.

A holistic approach to environmental sustainability We are proud of our continual efforts to protect the environment, both for our passengers and future generations.

From having one of the most efficient fleets to offering you the possibility of offsetting carbon emissions from your flight, our ambition is to demonstrate environmental leadership across our operations and establish a path for a better future.

All our corporate travellers can also choose to voluntarily reduce and offset their flight-related emissions via our website for all past and future travel in bulk.

Join us to leave a smaller footprint in the sky, as we work towards making flying sustainable.

About Qatar Airways A multiple award-winning airline, Qatar Airways won the ‘World’s Best Business Class’ for the tenth time at the 2023 World Airline Awards, managed by the international air transport rating organisation, Skytrax. The airline continues to be synonymous with excellence, also taking home, Best Airline in the Middle East, World’s Best Business Class Lounge and World’s Best Business Class Lounge Dining at the prestigious awards held during the

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2023 Paris Air Show. Qatar Airways is an unprecedented seven-time winner of the “World’s Best Airline” voted by Skytrax (2011, 2012, 2015, 2017, 2019, 2021 and 2022).

Qatar Airways currently flies to more than 160 destinations worldwide, connecting through its Doha hub, Hamad International Airport, voted by Skytrax as the ‘World’s Best Airport’ in 2021 and 2022 consecutively. This year, Hamad International Airport has been ranked by Skytrax as the secondbest airport in the world, and received the ‘Best Airport in the Middle East’ accolade for the ninth time in a row, as well as ‘World’s Best Airport Shopping’.

“Whether it be the savings and flexibility from our Beyond Business programme, tailored solutions for meetings and events, charters or specialty programmes, we are confident we have the right mix of corporate travel options for companies whether large or small, whether self-managed or managed by TMCs. In partnering with Qatar Airways, you have our support when times are difficult and our commitment to constantly evolve our programmes to stay ahead of the curve.”

Matt Raos SVP Global Sales – Qatar Airways

Issue 2 | 7

SME News and Views

■ Kelly Cartwright at the National Federation of Builders’ Top 100 Influential Women in Construction (WIC) Awards

8 | SME National Business Awards | News & Views

SME News and Views

CORE RECRUITER

Power dressing Entrepreneur wears neon power dress to make a hi-vis statement about vulnerability in construction OCTOBER 2023 — Entrepreneur Kelly Cartwright wowed guests at the National Federation of Builders’ Top 100 Influential Women in Construction (WIC) Awards last night, wearing a show stopping gown fashioned entirely from PPE to highlight the importance of authenticity and vulnerability in the sector.

The owner of Core Recruiter, a specialist construction recruitment company based in Norwich, was nominated for the Local Hero (Eastern Region) category. Her neon-orange dress was specially made for the event by dressmaker Hannah Wilde and was paired with her steel-toe-capped boots to complete the look.

“This dress is my armour,” states 31-year-old Kelly. “I asked Hannah to make it because I wanted to feel strong and confident at this year’s ceremony.

“I feel most comfortable out on a building site, wearing my PPE. I don’t feel that way in a ball gown at an awards ceremony. You can only be comfortable when you wear something that truly resonates with who you are, so I’ve often joked about going to an event in my PPE! “Women always power dress for confidence. For instance, wearing a blazer might make you feel powerful, or popping on your favourite heels might put an extra swing in your step.

Clothes are a powerful way to express yourself, while shielding vulnerabilities, insecurities or buried emotions.

Why should it be any different in construction?”

As the winner of last year’s Ally award, Kelly is vocal about the importance of authenticity in the sector, living by her motto ‘you can’t

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be what you can’t see’.

By making her own career path highly visible, she hopes to encourage more equality, diversity and inclusion into the industry, bringing unique skills and perspectives with them. And armour can help to quell anxiety about bucking industry stereotypes.

“I feel most comfortable out on a building site, wearing my PPE. I don’t feel that way in a ball gown at an awards ceremony” As a woman who has worked in the construction sector for more than a decade, she emphasises that you should be comfortable with who you are and not change your identity to suit your industry. You may sometimes feel that your differences make you vulnerable, but if you’re driven and are good at what you do, your differences should be no limit to how far you can go.

It’s important to note that Kelly has also allowed her vulnerability to be as visible as her success, demonstrating that everyone experiences moments of insecurity. She recently opened up about her struggles with anxiety, showing that social media doesn’t paint an honest picture of success.

Earlier this year, she published images of herself getting ready for an awards ceremony on LinkedIn, with an anxiety-induced rash visible on her chest.

She used the photograph to highlight that although she may

seem confident on the outside, she often suffers from doubt, Imposter Syndrome and anxiety – particularly at awards ceremonies and public-speaking events. She wore armour at this year’s WIC Awards to simultaneously shield and draw attention to her feelings of vulnerability.

The dress is also a nod towards the Chartered Institute of Building and Construction Management magazine’s #PPEthatfits campaign, which highlights the lack of diversity in protective equipment, and how this is having an impact on safety on site, while also hampering the industry’s ability to attract and retain a more diverse workforce. Their research found that the majority of protective clothing isn’t suitable for a diverse workforce, potentially leaving them at risk on building sites.

By using 6 extra-large hi-vis vests to make a dress, Kelly hopes to reinforce the need for change in this area, to ensure everyone feels both confident, inclusive and safe on building sites.

As we go to print we want to wish Kelly all the very best as a Finalist in the Women in Construction Award Category at the National Building and Construction Awards 2023. www.nbcawards.co.uk For more information about Core Recruiter, visit www.corerecruiter.co.uk

Issue 2 | 9

ISUZU

SME News and Views

Pick-up more business In the fast-paced world of business, the right tools can make all the difference. Isuzu understands this better than most, and they’ve been delivering on their promise of reliability, durability, and performance for years. Find out more about the brand new New-Look D-Max range, Isuzu’s commitment to the fleet sector, and their impressive sponsorship portfolio.

INTRODUCING THE NEW-LOOK D-MAX RANGE The Isuzu D-Max packs a robust turbo diesel engine, delivering 164PS and 360Nm of torque, with a 3.5-tonne towing capacity and 1.1-tonne payload, ideal for rigorous workdays.

In the New-Look version, each trim level receives visual enhancements, including a refreshed front grille and new wheel designs. The New-Look D-Max introduces Dolomite White and Biarritz Blue as new colours.

Interior updates feature premium woven fabric seats for DL20 models and redesigned leather upholstery with horizontal layering in DL40 and V-Cross. Moreover, a rear-differential lock is now available on all manual 4x4 Utility models.

POWERING FLEET SUCCESS Isuzu’s unwavering commitment to fleet and trade conversions

underscores their adaptability and reliability. Understanding that each business has unique needs, Isuzu goes above and beyond to provide customized solutions that instil trust in their partners. From robust fleet options to tailor-made trade conversions, Isuzu offers comprehensive support.

Isuzu’s versatility and dedication to serving both local and national fleets are exemplified by their partnership with the RAC. Collaborating closely with the RAC’s technical team, Isuzu transformed the Isuzu D-Max into the groundbreaking RAC Heavy Duty 4x4 Patrol Van. Powered by the Isuzu D-Max 1.9-liter engine, this vehicle boasts unmatched towing capacity, capable of recovering up to 90% of passenger cars and light commercial vehicles, even in challenging weather conditions.

10 | SME National Business Awards | News & Views

This innovation addresses the unique challenges of congested urban environments.

National Grid Distribution, responsible for maintaining extensive and rugged terrain, relies on the dependable Isuzu D-Max. Featuring electronic shift-on-the-fly 4WD and a practical 1.1-tonne payload, it accesses remote locations with ease. The continuous partnership highlights the trust in the Isuzu D-Max for its reliability.

Highlighting pick-up conversion diversity, Mitie Landscapes’ Isuzu D-Max boasts a range of features, including an N&J Agrican canopy, under-rail load liner, a customized ladder rack with swivel lighting, VB Tech air suspension, a front-mounted snow plough bracket, and tailgate brackets for portable ramps, providing a customised vehicle matching the specific needs of this fleet.

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SPONSORSHIP THAT MAKES AN IMPACT Isuzu UK isn’t just about building rugged vehicles; they also believe in supporting and fostering strong communities and industries. As proud sponsors of the National Building and Construction Awards (NBCA), they celebrate excellence and innovation in the construction sector. Additionally, Isuzu extends its support to other noteworthy events and organizations, including the Federation of Master Builders (FMB), British Farming Awards (BFA), Welsh Rugby Union (WRU), FA Trophy, FA Vase, Men’s Scottish Cup, Samuel Gelston’s Whiskey Irish Cup, Tough Mudder, Spartan, and more.

WHY ISUZU? When it comes to finding the perfect pick-up for your business, Isuzu’s reputation for durability and performance speaks for itself. With the latest New-Look D-Max range, a steadfast commitment to fleet and trade conversions, and a track record of supporting key industries and events, Isuzu remains a trusted choice for businesses across the UK. For more information on the Isuzu range, visit www.isuzu.co.uk.

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Issue 2 | 11

WORLDPAY

SME News and Views

Let’s thrive together Whether you own café or an online clothing boutique company, you want your business to thrive. But with everyday business challenges and the constant shift in customer expectations, it’s hard to keep up. To meet these new demands and market challenges, you must adjust how you do business, too. Without the right partner, you may be concerned you won’t have the solutions to compete in this new world. It shouldn’t be this hard to find a holistic partner who provides scalable commerce solutions that can meet your needs now and in the future.

At Worldpay, we understand how to meet the complex changes that are occurring each day. Leveraging our

scale and expertise, our no-nonsense approach is trusted by over 1 million businesses today. We’re prepared to evolve the commerce experience with you. No matter where you are in your business journey, Worldpay can guide you to meet changing customer demands and embrace new innovations. Worldpay can make it easy for business owners to accept 300+ payment methods and access faster funding through a complete set of innovative value-added solutions that unlock opportunities to help drive customer engagement and increase business & revenue growth.

Let’s thrive and grow together. First, get to know us. Then choose the right technology so you can start accepting

12 | SME National Business Awards | News & Views

payments, quickly. Finally, select from a dynamic variety of payment enhancing solutions to help boost your business.

With Worldpay’s innovative value-added solutions and our colleagues focused on delivering recommendations, you can help your business monitor its cash flow, engage with customers, and enhance operations. All these pieces are critical to deliver a unique experience for your customers.

Your payment experience needs to leverage speed, loyalty, and technology to attract new customers and retain the ones you have. Are you growing faster than you anticipated? Our integrated

SME News and Views

payments solution can enhance the customer experience by linking payment and software applications.

Once your customer makes the sale, the speed of funds and cash flow management are essential as you continue to build and grow your business. We’ve built informational dashboards that track trends and help you understand insights about your business. We also provide simplified, on-the-go technology and payment acceptance methods that allow your customers to make payments anywhere, in their selected currency. Our security solution, FraudSight, helps to protect you and your customers against fraudulent transactions.

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Worldpay is a market leading provider of payment solutions, with a wealth of experience catering for small independents right up to large corporate clients. We’re ideally placed to support you with end-toend solutions for standalone card terminals, technical integrations, online payment gateways and everything in between. Which, in simple terms, means helping you reach more customers and allowing them to pay in the way they want to pay.

©2023 FIS and/or its subsidiaries.

All rights reserved.

Contact us today to learn more about how we can meet your unique business needs

Issue 2 | 13

Looking to Build Your Leadership Team?

We’re an Executive Search and Recruitment Company for Growth/ SME Businesses with over 25 years of business experience.

We have built our own companies so know what is required. We help entrepreneurs recruit the right people to take their business to the next stage.

Together with our innovative screening process, cutting edge behavioural and competency-based testing, we make sure we send you the best candidates.

portman scott

Business people hiring for business people

For more information please contact Bridie Cunningham on 07932 585601, or Bernard Howard on 07803 920058

portmanscott.com

SME News and Views

PORTMAN SCOTT

Recruiting Your Leadership Team Getting the Right Culture and Attitude Fit

One of the joys of running Portman Scott is the huge variety of companies we work with. It has been fascinating to meet with businesses determined to push through the uncertainty of the last few years and grow.

Bridie Cunningham Director Portman Scott Bridie began her career on a graduate training scheme with retailing giant Marks and Spencer. During a 15 year career in the company she had a number of senior sales and operational roles, both in the UK and overseas. She then moved to Carphone Warehouse where she was Head of UK Retail Productivity and was a member of the team that helped the business enter the FTSE 100. After running her own fashion business, Bridie became fascinated by the role that timely and efficient recruitment could play in a company’s success and founded Portman Scott with Bernard in 2012.

portmanscott.com

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“Among the success stories, technology has often played a key role”

The use of technology in recruitment is not new, but perhaps growth companies and SMEs are only just appreciating how far behavioural assessment has developed. Over the next few years, we expect to see more and more companies make use of best in class science-based insights in the never-ending quest to find the right candidates with the best culture and attitude fit.

Among the success stories, technology has often played a key role.

But we find that company culture and attitude are also absolutely crucial, especially as businesses navigate new expectations around remote and hybrid working.

When the cultural fit is a good one, and people are happy in their role, they are also far more likely to stay in that role and overachieve. Staff turnover is reduced, saving companies time and money. A strong culture also makes companies more resilient.

At Portman Scott, our “Next Generation Search” uses world recognised behavioural assessment methodology (McQuaig) to give clients the confidence to understand the values and motivations of candidates by analysing how well they match the values and culture of their organisation. This process has worked well for all levels of hire, from Department Heads to Directors, Managing Directors and CEOs.

Issue 2 | 15

Apprenticeships Earn While You Learn

ALPS & ALPHI is a network organisation which consists of 50 plus members, mainly Training Providers, who deliver Apprenticeships and Study Programmes, based in Surrey, Hampshire and the Isle of Wight.

Benefits of membership: Opportunities to share good practice challenges with other providers Representation on Employment & Skills Boards, Apprentice Ambassador Network and AELP

Input to Local Enterprise Partnerships Opportunity to exchange information with other members Strong, collaborative links with Chambers of Commerce and FSB Immediate sharing of funding and delivery opportunities & policy updates Opportunity to share schools liaison resources Opportunities to develop new employer links at our events

Find out more about: Intermediate Apprenticeships Advanced Apprenticeships Higher & Degree Apprenticeships Study Programmes Other vocational opportunities

Promoting Lifelong Learning

www.alpsurrey.co.uk

SME News and Views

mattress, and various other goodies.

A simple thing, a bed, yet hugely significant for someone who has been homeless. What a positive start for our guest in his new life. Thank you so much to IKEA and to all our supporters.

■ Adam (IKEA), Gemma (TBSMK) and Lauren (IKEA) It was a massive privilege to represent The Bus Shelter MK (TBSMK) at the recent SME Awards in Milton Keynes and talk about the work of the homeless shelter. We’ve had a great response, not least from IKEA who offered support on the night. Within days of the event The Bus Shelter MK had a bit of a crisis, called on IKEA for that promised support, and…WOW… did they come through!

TBSMK has 21 beds for our guests in Milton Keynes. We work with each of them towards the ultimate objective of renting their own accommodation.

This is very problematic right now because private rented accommodation is expensive and there is very little of it on the market.

So, it’s a special day when we are able to move someone into their very own place. That’s exactly what happened this week. A gentleman who has been living with us for

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■ Red Letter Day - Key in the door and the bed comes home

some time, still working well beyond retirement age, was offered sheltered accommodation. Now all we had to do was help him furnish it! A call was put out to our wonderful volunteers who immediately responded with all sorts of items to help set up the flat.

What we didn’t have was a bed. Heart in my mouth I phoned Adam at IKEA. What a fabulous response. Within no time he had located a king size bed,

“Whilst attending the wonderful SME Business Awards, IKEA Milton Keynes was moved by Fran and her teams immense work for the Bus Shelter MK. After a quick exchange of cards, Fran got in contact to let us know about one of her guests, and if there was anything we could do to support him.

At IKEA there are many things we are extremely passionate about, two of which being Sustainability and making a wonderful every day for the many people. The guest had some accommodation, but was but an empty shell, which is where we were delighted to step in and support where we could by providing a King Size bed from our ex-display area, Reshop and Reuse, as well as a few other amenities to furnish the home.

We wish this gentleman and all current & future residents of the Bus Shelter Milton Keynes a bright future indeed.”

Adam Trevaskis Commercial Activities Manager, IKEA Milton Keynes

Issue 2 | 17

THE BUS SHELTER MK

Community kindness alive and well in Milton Keynes

SME News and Views

18 | SME National Business Awards | News & Views

SME News and Views

Here at Love Mondays Office Space we recognise how challenging finding office space can be. We understand the positive impact an ideal office environment can have on you and your business - so that’s where we step in, as your FREE independent office space expert. Allow us to save you time by simplifying your journey through the realm of flexible office solutions, leaving you to focus on your primary concern, nurturing your business.

“In the present economic climate, adding value has become crucial in office space offerings” The office space market has undergone significant shifts as the preferences of the new-age worker have evolved. Modern employees seek more than just a desk; they yearn for a supportive work environment that promotes work-life balance. This new demand has led to the growth of flexible office spaces that offer additional facilities, embracing the concept of hybrid working. In the present economic climate, adding value has become crucial in office space offerings, as has cost efficiency and cash flow. Businesses are recognising the importance of this and choosing office space accordingly, allowing them to channel their savings towards employee benefits and wellness. Things like flexible growth options, and varied lease terms, cater to the dynamic needs of both employers and employees while creating a space where everyone can thrive.

Love Mondays Office Space aims to rekindle your love for Mondays - We believe in finding our clients spaces

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that support work-life balance, wellbeing and that foster a productive and enjoyable atmosphere. We can find you an office that welcomes the flexible needs of the new-age worker.

Our expertise ultimately saves you valuable time and money. We do all the heavy lifting for you, from identifying spaces and arranging viewings, to adeptly guiding negotiations, ensuring you secure the most favourable arrangement. Our comprehensive grasp of the market and strong commercial relationships grants you access to an array of possibilities. Be it serviced offices, Co-working offices, flexible solutions, or all-inclusive setups, we’ve got you covered.

Embracing our free office search consultancy means you have nothing to lose. Our service is designed to alleviate the stress and complexities associated with finding your next workspace. So, don’t settle for a subpar office space - entrust us to rekindle your love for Mondays again!

To find out more about Love Mondays Office Space please visit www.lovemondaysofficespace. com or email Info@ lovemondaysofficespace.com

Issue 2 | 19

LOVE MONDAYS OFFICE SPACE

Love Mondays!

TAXASSIST ACCOUNTANTS

SME News and Views

TaxAssist Accountants – we can do more for you Since it was founded in 1995, TaxAssist Accountants has grown to become the UK’s largest network providing tax and accountancy advice and services specifically for business owners.

Back in the not-so-distant past, owners of businesses, sole traders and start-ups in search of financial advice and assistance visited their local bank branch and made an appointment to see the manager.

Today’s business environment is rather different – there are far fewer high street branches, few single points of contact in those that remain, and finances are increasingly managed

online, with radical changes in the way we file tax returns on the way.

In a fast-moving business environment, it can pay to have a guide, which may be one explanation as to why SMEs choose TaxAssist Accountants.

With over 400 locations across the UK, the TaxAssist network provides accountancy services, tax returns, payroll, bookkeeping, tax savings and tax advice to more than 80,000 clients every year.

The TaxAssist network provides professional advice covering a range of business needs, from those of sole

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traders and property landlords to limited companies and partnerships.

Among the other services, that TaxAssist teams can provide include: ■ Business plans and cashflow projections ■ Year-end accounts and tax returns ■ Advice and help to set up Making Tax Digital compliant software ■ Corporation tax and capital gains ■ VAT and self-assessment tax returns ■ Payroll and pensions ■ HR & Employment law

SME News and Views

Don’t just take out word for it.

Here’s just what two of our thousands of happy clients have to say about TaxAssist Accountants:

“My TaxAssist accountant has two shops and I can visit either one without an appointment and get advice if I need it. All the staff know who I am and understand my business.

It’s so welcoming.”

Paul Humbley Stream 2020

“I feel relaxed and comfortable with TaxAssist.

I do not want to stop working with them because I don’t know if I’ll feel that with someone else.”

David Malinowski Oscar and BAFTA-winning make-up artist

In addition, TaxAssist Accountants work alongside TaxAssist Financial Services, whose advisers take time to understand an individual’s situation to provide clear advice and a tailored plan to help them achieve their financial goals.

TaxAssist Financial Services can help: ■ Advise you on making pension contributions, considering your tax position.

■ Consolidate old pensions into something designed especially for you.

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■ Secure your mortgage, remortgage, buy-to-let or arrange equity release.

■ Protect you, your family and your business from the unexpected through - Life, critical illness and relevant life (Directors Life Insurance).

- Key person and shareholder protection insurance.

- Income protection and family income protection insurance.

For more information about TaxAssist Accountants and to find out how they can help your business, visit www.taxassist.co.uk or call on 0800 0523 555 for a free initial consultation.

Issue 2 | 21

RIDGE AND PARTNERS

SME News and Views

Ridge and Partners on the importance of client awareness As a multidiscipline property and construction consultancy, Ridge and Partners considers it a duty to keep abreast of the latest market, legal, regulatory, technical and economic developments affecting our sector so we can provide our clients with the best advice possible. Some of the most pressing current industry topics are touched upon below.

Building safety The Building Safety Act has brought about a comprehensive regulatory overhaul in relation to higher-risk buildings (HRBs) with a residential component as well as many changes to product, competency, fire and structural risk management standards.

A building safety case is required, including assessment of structural integrity undertaken by a competent engineer familiar with construction techniques used for HRBs. An urgent example relates to large panel system (LPS) high-rise buildings, which should be assessed immediately for risk of disproportionate collapse. HRBs should have been registered by the end of September 2023, accompanied by key building information (KBI). It is likely the Regulator will begin seeking building safety cases from April 2024.

Ridge recommends thorough and immediate engagement with the requirements of the Act by all owners of HRBs as well as by developers on new projects – forming a robust basis for the all-important digital “Golden Thread”. Our surveyors, project managers, cost managers, fire risk assessors, BIM specialists and

structural engineers are currently assisting several clients in developing robust safety cases.

Inflationary pressures and shortages The uncertainty caused by inflation and shortages since 2020 has been met with some welcome strategies.

We are seeing a concerted effort to eliminate waste, whether in materials, costs or programme. Necessity being the mother of invention (or

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innovation), developers are now more commonly embracing alternative products and building methods, such as modern methods of construction (MMC).

What we find, at times like this, is a ‘flight to quality’ – a recognition that cutting corners is a false economy.

The economic challenges require an agile response based on the soundest multidisciplinary advice and clearheaded project and cost control.

Early risk assessment, strong project team communication, consideration of alternative delivery methods and flexible, responsive relationships with supply chains will be key.

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Contractor insolvencies After a prolonged period of high inflation and rising interest rates, the likelihood of contractor insolvency has increased. With rising material and labour costs as well as supply chain challenges, margins have been squeezed in what is already a thin market (especially fixed price contracts).

Ridge cost managers are advising developer clients on what to look out for and how to protect themselves against the associated risks while working with contractors to understand their position and help ensure projects continue without interruption.

Decarbonisation Despite recent changes to the Government’s approach to net zero, many organisations are continuing to implement their existing decarbonisation plans. Our sustainability specialists, including licensed CIBSE Low Carbon Consultants and BREEAM Assessors, are not seeing any decrease in urgency on the part of clients in relation to implementing their net zero strategies.

The UK faces a building retrofit crisis which threatens the nation’s ability to ever reach net zero. Our Retrofit team has recently produced a report, The Role of Retrofitting our Non-Domestic Buildings in the Race to Net Zero, having spoken to over 100 property and facilities heads from leading UK organisations, highlighting the scale of the problem and what needs to change.

For more information on key current industry topics requiring attention and action, please visit www.ridge.co.uk

smenationals.co.uk

Issue 2 | 23

SKAT LIMITED

SME News and Views

Two working mums.

One shared dream.

And an award-winning agency.

That’s the story of SKAT Limited in a nutshell.

The year was 2014. Early years practitioners and colleagues Desi Gray and Sohini Biswas bonded over the challenges of being working mums with young kids and their shared purpose of empowering the early years community. Desi had worked for over 10 years in managerial and supervisory capacities in the childcare industry; Sohini too, had 10 years’ experience across customer service and childcare sectors. They had experienced first-hand the challenges faced across the early years sector – be it recruiting qualified staff, ensuring

adequate and updated training, or to offer support and guidance to new candidates looking to start a career in Early Years.

Not ones to be daunted by challenges – after all, what could be more challenging than managing pre-schoolers (at work and at home!) – the two mums decided to join hands and turn into entrepreneurs. Their passion for early years education and their vision of partnering with the best of the early years community to shape a future of shared success led to the foundation of SKAT Recruitment. The

24 | SME National Business Awards | News & Views

company was named after one of the brightest stars, SKAT(Delta Aquarii), that represents prominence, power and guidance.

What makes SKAT stand out from the competition is outstanding and efficient customer service and flexibility. Desi and Sohini understand that last-minute requirements are unavoidable in the sector. They are available round the clock to answer queries to solve hiring frustrations and prevent business interruptions. SKAT connects clients with dedicated early years staff at all level – from assistants

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and practitioners to nursery deputies and managers. At SKAT, safeguarding and security of children is paramount.

All staff are personally interviewed, identities vetted, work experience referenced, qualifications and DBS status checked and confirmed before any hiring recommendations are made.

In the decade since its foundation, SKAT has evolved to being more than recruiters. In 2020 during the pandemic, SKAT took a big leap and SKAT Academy was set up to offer training courses in first-aid at work, paediatric first-aid and mental health at work as well as many other courses.

Providing opportunities for e-learning and group learning, the courses are Ofsted and EYFS-compliant and tailored to the sector’s needs.

Managed by Stephen Gray, a qualified teacher, assessor and first-aid trainer who is the Business Development and Training Director, SKAT Academy supports early years professionals to develop their skills and ability, to manage unforeseen situations efficiently and confidently.

What’s the secret to this thriving partnership? In the directors’ words, “We draw strength from our individual differences. With partnership at our core, we work together with honesty, respect and transparency to continue to encourage each other be the best we can in a sector that we are passionate about. We never lose sight of taking the time to appreciate each other, have fun and bring happiness and optimism to what we do.”

To find out more about SKAT please visit www.skat.uk.com or call 01223 914194

smenationals.co.uk

Issue 2 | 25

LEGIONELLA AND FIRE SAFE SERVICES

SME News and Views

Legionella and Fire Safe Services: A Journey of Service and Excellence Legionella and Fire Safe Services (LFS) stands as a testament to the significance of respect, kindness, and a dedicated workforce in achieving remarkable success. Established in 2017 by industry specialists Steve Morris and Steve Broughton, and now also led by Operations Director Danielle Bayliss, this company embarked on its journey and swiftly secured major contracts across various industries, gaining a reputation for innovation and excellence.

Their impressive success is underscored by numerous awards, including distinctions such as Contractor of the Year, Business of the Year, and Sustainable Installer of the Year. Their unwavering commitment to social housing initiatives and energy-saving projects has earned them recognition and accolades in the industry.

At the heart of LFS’s achievements lies their unwavering dedication to their people. Steve Morris places significant emphasis on cultivating a workplace that fosters enjoyment, leading to high staff retention across all divisions, including Legionella Compliance, Fire Safety, Retrofit and Net Zero, and Construction. Their mantra, “We are nothing without our people,” is not just a slogan; it’s a driving force behind their multiaward-winning and continually expanding business. They understand that their staff are the lifeblood of the company, playing an instrumental role in their remarkable journey towards a projected £6 million in annual turnover.

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SME News and Views

Kym Morris, the business manager, ensures that employees are not mere numbers but valued team members. LFS offers an array of benefits, including private healthcare, a 24/7 private GP service, and access to a mental health wellness hub.

The company actively engages in employee recognition events and provides support for community and charitable projects, reflecting its commitment to social responsibility.

Sustainability and innovation are core principles in LFS’s business model. Steve Morris states, “We are helping local authorities and housing associations reach their sustainability/ net-zero targets. For instance, we are installing smart technology hot water tanks to reduce energy bills by 35 percent. Collaborating with infrared panel manufacturers, solar power, and other technology solutions, we aim to remain at the forefront of these efforts.” LFS takes pride in its work related to decarbonisation, making a substantial impact in reducing fuel

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“LFS takes pride in its work related to decarbonisation, making a substantial impact in reducing fuel poverty within the communities it serves” poverty within the communities it serves.

As LFS looks ahead, they remain dedicated to advancing its decarbonisation and net-zero initiatives while actively creating job opportunities for the local community.

They emphasize sourcing local suppliers and employing skilled workers from the areas where their projects are based, underlining their commitment to community development.

In 2023, LFS embarked on a significant project in collaboration with Tamworth Borough Council and Wates Construction, involving

360 flats. Managed by Operations Manager Danielle Bayliss explains “The project focused on a Live Soil & Vent Pipe Replacement in high-rise blocks. LFS executed this project with a turnkey approach, covering fire-stopping works, carpentry, and plumbing installations. Our innovative approach ensured minimal disruption for residents, as they didn’t need to be temporarily relocated, contributing to a cost-effective project”.

The story of Legionella and Fire Safe Services is not just a tale of business triumph; it is a testament to the power of respect, kindness, and an unwavering commitment to both staff and clients. Their journey is ongoing, with an unwavering focus on service, innovation, and a dedication to making a positive impact on their community and the environment.

To learn more about their services, please visit their website at www.legionellaandfiresafe.co.uk Tel 0800 080 3045.

Issue 2 | 27

JULIET FISHER CREATIVES

SME News and Views

Juliet Fisher Creatives Juliet Fisher, is a previous finalist in both SME of the Year Awards and National Business Women’s Awards and lives in the heart of glorious Suffolk.

In true entrepreneurial style, Juliet had to quickly adapt when a disastrous fire burnt her award winning Guest House and Gallery business to the ground in 2020.

Overnight Juliet and her family lost both their home and business.

Amidst the rubble was the answer to the new business venture.

Miraculously, amongst the few things salvaged were decades worth of her personal diaries, curated artwork and creative writing work.

Losing not only her business, but her home too, she began the process of rebuilding her life. Juliet harnessed her enterprising spirit, taking a business consulting role with the NHS whilst finding a publisher to bring her diaries to life and to fulfil a lifelong ambition - to be an author.

And in the Spring of this year Juliet Fisher Creatives was launched, offering both B2C and B2B products and services.

Juliet Fisher Creatives offers the user the opportunity to purchase books, art and well-being products created by Juliet, as well as business consultancy.

At the heart of the business is Juliet’s now published diaries - Growing Wings. This book is the first in a trilogy, and offers the reader the opportunity to share Juliet’s ups and downs,

28 | SME National Business Awards | News & Views

SME News and Views

from her university days through to running her Guest House and Gallery Business. The book, published

by Austin Macauley, is available to purchase either through the website or on all national online bookstores.

Already receiving great reviews, Juliet is currently in the process of compiling the sequel. Watch this space!

Alongside the diaries are also various children’s books and short stories, written by Juliet, all available to buy online.

Art has always been an integral part of Juliet’s life, and having previously run her own gallery for numerous years, she enjoys nothing more than spending time creating new pieces.

Currently she offers a small selection of her work in the print form to buy online. In the very near future she hopes to expand this area of the business.

The third area offering products to consumers is well-being. As a huge advocate of good mental well-being, Juliet aims to offer various materials, support and advice. Passionate about sharing and caring for her family, Juliet’s ultimate ambition is to open a wellness retreat by a lake or near the sea with the aim of helping clients become the best version of themselves.

Businesses can also benefit from tailored consultancy services, tapping into Juliet’s vast experience in hospitality and leisure business.

Particular areas of expertise are: Business Transformation, Management Systems, HR and Payroll.

Longer term business coaching is also available. Importantly, Juliet understands the financial restraints that many businesses have, which is why she always offers a no cost initial conversation to understand if she can help. If not, then Juliet will aim to introduce clients to someone more relevant within her network of contacts.

To find out more visit: Julietfishercreatives.com

smenationals.co.uk

Issue 2 | 29

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Inspire

Inform

Grow

SME News and Views

When I was a little boy, I remember sitting at the end of my mother’s quilted bed, talking to her reflection in her dressing table mirror as she readied herself for a long-haul flight, in First Class. She was an ‘Air hostess’ of the most pristine and glamorous kind. She had poise, a demeanour & genuine kindness in her smile, like no other. She embodied empathy & compassion. The smell of hairspray, face powder, lipstick, perfume, and perfectly pressed uniform still lingers.

I watched her process in preparation for a flight in awe. I wanted to emulate everything I saw in her & intuitively knew this was to be a career I would pursue for myself one day.

Fast forward to 2020, with decades of flying experience under my own belt, who knew the Covid Pandemic would have such a devastating impact on both Aviation & Hospitality sectors? Furlough and redundancy took many airline’s ‘flight attendants’ (as we are now called), out of the skies. With wings clipped, we found ourselves at a loose end. Decades of experience and expertise. Years of upholding the highest of standards from uniforms to First Class Silver Service were placed on hold.

Cabin crew are a unique breed.

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We are extremely passionate about excellence in service and customer care. We have honed our skills to matching customer expectations from a wide range of international travellers. Many years of developing cultural knowledge and making things right (sometimes even in a crisis) were now on hold.

In stepped one inspirational flight attendant: Jane Whittaker (founder & owner of High-Flying Events Crew).

Jane saw a gap in the recovery of the high-end hospitality sector post Brexit and Pandemic. A gap where many vastly experienced frontline staff had left the UK. Big brands were seeking a fast recovery, but without a workforce with the experience to meet customer demands and expectations in stylish & bespoke customer service. She created and agency of impeccably groomed, highly skilled flight attendants. All of whom hold a genuine passion for fantastic customer service. All are intuitive ambassadors for excellence in all aspects of service. All of whom completed aviation First Aid training whilst working for the Airlines. All have anti-terrorism training and are skilled in finest hospitality to crowd control in a crisis. All have the remarkable ability to put passengers

and customers at ease regardless of cultural differences. Many speak multiple languages and etiquette to meet international needs. So many qualities not held by everyone in the hospitality industry.

They are assets to any client who employs High Flying Events Crew to assist at their events. This is about sharing an experience as opposed to hiring a server. It’s about leaving a lasting impression or memory with your customers. And a wish to return to the more glamorous times in hospitality.

This little boy, sat on this mother’s bed has flown royalty, served on Concorde. He has delighted customers from cultures he may never have met if he hadn’t followed his mum to 39,000 ft.

Employing High Flying Events Crew will allow your customers to enjoy an unforgettable experience. They, too, will be left with a memory that lasts a lifetime.

If High Flying Events Crew can assist you at your upcoming event – Please do get in contact: Office Number: 01480 775 747 Mobile Number: 07989 984505 Jane.whittaker@ highflyingeventsscrew.com

Issue 2 | 31

HIGH FLYING EVENTS CREW

A Corporate Staffing Agency with a difference

SURE AESTHETICS

SME News and Views

Empowering the Future of Permanent Makeup: A New Chapter Begins at Sure Aesthetics Our multi award-winning clinic has always been a beacon of excellence, guided by a relentless pursuit of perfection and a commitment to our clients’ satisfaction. Today, as we unveil our latest venture—a cuttingedge training facility for permanent makeup—it is underpinned by years of experience, expertise, and a deep understanding of the intricate interplay between science and aesthetics.

What sets us apart in the realm of Aesthetics and Laser is our unwavering dedication to clinically proven technology. In an industry often marred by fleeting trends and dubious claims, we stand firm, relying on rigorously tested, scientifically

validated methods to address the challenges posed by ageing issues.

Through the use of state-of-the-art equipment and techniques, we have empowered our clients, helping them rediscover their youth and confidence.

Our expertise extends beyond the confines of our clinic, embracing a new dimension in the form of our training facility for permanent makeup. Just as we have harnessed clinically proven technology to address ageing concerns, we bring the same level of precision and knowledge to permanent makeup.

We place an emphasis on individual growth, through our one-to-one training approach. In a world often dominated by mass education, we

32 | SME National Business Awards | News & Views

stand apart, offering a nurturing environment where each student is meticulously guided, every step of the way.

Embarking on a career in permanent makeup is a thrilling journey, and one that we believe goes beyond the confines of a classroom. Our training course for permanent makeup isn’t just a series of lessons; it’s an experience designed to shape your future and nurture your success.

Our comprehensive program integrates online training, ensuring you grasp the theoretical foundation at your own pace. Practical sessions are not mere simulations; they are real-time, on live models, allowing you to hone your skills and build

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confidence. But our commitment doesn’t end with a certificate in your hands, that’s where the real adventure begins.

We understand that starting a new business can be daunting. That’s why, once you leave our doors with your certification, our support doesn’t stop. We offer a unique hand-holding approach, guiding you through the crucial early stages of your career.

You won’t be left to navigate the complexities of business development and marketing alone. We are here, offering mentorship and practical assistance every step of the way.

From crafting a business plan to effective marketing strategies, we provide personalised guidance tailored to your ambitions. We help establish your brand identity, navigate legalities, and even assist with client interactions.

“Our goal isn’t just to teach you a skill; it’s to empower you to build a thriving, sustainable business, ensuring your passion for permanent makeup transforms into a fulfilling and prosperous career” We believe in your potential and are dedicated to seeing you succeed. Our goal isn’t just to teach you a skill; it’s to empower you to build a thriving, sustainable business, ensuring your passion for permanent makeup transforms into a fulfilling and prosperous career.

Welcome to a future where ambitions meet support, creating a path to a successful and fulfilling career in the world of permanent makeup.

To find out more about Sure Aesthetics visit www.sureaesthetics.co.uk or email clinic@sureaesthetics.co.uk

smenationals.co.uk

Issue 2 | 33

SME News and Views

OUR JUDGES

Our judges know best Over the following pages our judges share their expertise on how to best to complete your entries. See their top tips!

■ Appoint the Most Creative Person to Write Your Award Application Creativity and passion are everything, so it’s important that we play to our strengths. Really consider who should be putting your application together. Some business owners are fabulous at running a successful business but may struggle to articulate why they are award winning. Equally, your marketing manager may be great at their job, but lack those nuggets of inspiration and passion that only a driven business owner would have. Why not ask someone else internally to interview you first to highlight those core achievements?

It could really make all the difference.

■ Pitch Your Business with Confidence & Pride Remember, you know your business best, so be completely unapologetic about what makes you and your business so fantastic. We want all the bells and whistles. When a judge reads an application, they are looking for what makes you stand out, how you’ve made a difference and ultimately, what makes you award winning. It’s your time to shine, so give us the numbers, the facts, and the impactful stories. Write with genuine passion and use the word count provided.

Nicola O’Brien Director ID Card Centre www.idcardcentre.co.uk

Charmaine Vincent Owner & CEO Baltimore Consulting contactus@baltimoreconsultingltd.com 0117 313 7110

■ Ensure you’re answering the brief for your category. Make sure to answer with your specific category in mind. If it’s Business Person of the year – celebrate you! If it’s your sustainable credentials then give us your stats. Don’t forget to back them up with examples.

www.baltimoreconsultingltd.com

■ Grab Attention: Go all out to grab the reader/judge in the first question – this set expectations for what follows and if not memorable or punchy will cost interest and marks.

■ Bite Size Chunks: Break up text into bite size chunks that are easily read and understood. If the work count allows, add headings so the reader/judge knows what they are looking at.

Fiona Edwards Head of Sustainability JPA Workspaces f.edwards@jpa-workspaces.com 01727 840800

■ Bullets: Use bullets so multiple facts and stats can be absorbed easily – long sentences just make it harder for judges to get the message.

■ Planning: Judges want to see performance against specific short and long term goals – wishful thinking doesn’t cut it!

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■ Give as round a view of you and your business as possible. Tell us everything!

Who are you, why did you start your business, what are you passionate about, what do you struggle with? Running a business is HARD, and we all have difficult days and bits of the job we don’t like. But it’s showing how you deal with (or delegate!) them that matters.

■ Don’t forget the numbers! Whilst being a brilliant boss and offering your team wonderful perks is great, but how does this translate into the numbers your business needs to be successful?

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■ Think of the story you would like to tell that is alignment with the focus of the award and then stick to developing that story in your application fully, rather than getting side tracked by all the other things you’ve done in your business.

■ Make sure you have good professional quality photos to accompany your application as this image will be used up on screen if shortlisted, in brochures and on social media in the run up to an event.

Debbie Porter Managing Director Destination Digital debbie@destination-digital.co.uk

■ Make sure you know your numbers! Being able to clearly outline your financial results is an imperative, but you also need to be able to answer questions out to you if judging is a part of the process.

■ Be unique. Create ways to be memorable.

■ Go the extra mile. Customers and clients will remember (and refer others to) the businesses that do more than expected and provide value for money.

■ Care. Demonstrate genuine compassion. Sincerely caring for team members and clients creates loyal staff and grateful customers.

Claire Bolton Founder Apex Ability Limited info@apexability.com 020 7467 8532 www.apexability.com

Rachel Pernak-Brennon Founder & Female Business Empowerment Coach Cambridge College of Holistic Health rachel@cchh.co.uk www.cchh.co.uk

■ Be Proud of all your Accomplishments. Often we are tempted to downplay our achievements & all we have accomplished, but now is not the time for that. Things you may think are not a big deal, might just be what sets you apart from others. When I first founded the College, I did everything manually; advertising, enrolling, student updates, tutorials, payments, everything, all because I was not as tech savvy as I am now. I thought these were negatives, but in actual fact, they show entrepreneurialism at its best. So look at all you do and make a point of celebrating it in your application.

■ Don’t try to be Perfect. What I mean by this is, of course you want your application to show how professional you are, but don’t get too caught up on it being the most perfect application. Perfectionism can be the creator of Procrastination and you don’t want to miss the deadline or get so overwhelmed with being perfect that you talk yourself out of submitting it.

■ Set aside time each day to plan your entry.

Linking to my 2nd point, from the moment you decide you are going to submit an entry, look at each heading and criteria, and set aside time and space in your busy day to work on it. This takes away so much overwhelm, and it actually makes the process fun and empowering. This way, you’ll be more than ready in good time to click submit, cross your fingers and wait for an exciting reply!

As a previous National Business Women’s Awards Winner & now a Judge too, may I wish you all the luck in the world, and remember to keep reminding yourself You are Amazing - now time to let the world know too by submitting your entry. Good Luck!

smenationals.co.uk

Issue 2 | 35

BEAM

SME News and Views

Shining a light on our industry Louisa Watson, beam’s ESG director and Director of Marketing at Wyboston Lakes Resort Sustainability has reached an exciting turning point within the UK events industry.

The focus on sustainability has shifted. Originally, it was solely about green issues. Now it has a more holistic meaning that goes beyond the environment and reducing carbon footprints. It covers economic issues, diversity, equity and inclusion (DEI), health and well-being, reward, and recognition. There is also a greater emphasis on ESG, which is a measured assessment of sustainability using benchmarks and metrics.

Event organisations will increasingly create ESG roles and teams, opening a new talent field. For organisations that already have a head of sustainability, the role itself is changing. It’s becoming more of a liaison role, working with various teams across a business to ensure all aspects of ESG are fulfilled.

Accreditation, measurement, and offsetting were the biggest talking points to emerge from beam’s recent Sustainability Forum. One of the key takeaways was that there is so much noise around ESG that many organisations do not know where to start on their journey. The overwhelming response to this barrier? Accreditation. It doesn’t matter if your business is on the lowest rung of accreditation because the process will get you started and help identify which areas need attention.

The sooner everyone gets started on their journey, the better, especially

“One of the key takeaways was that there is so much noise around ESG that many organisations do not know where to start on their journey”

36 | SME National Business Awards | News & Views

as the Forum identified that sustainability measurement of events has become standard at blue-chip companies. Measuring events in their entirety will only become more commonplace. Offsetting is a major interest area too, particularly on the rules, regulations, and different approaches being used.

Since the Forum, one-to-one support for members on sustainability has been provided by beam’s ESG action group, which I lead with the help of Justine Meek, agency relationships

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manager at Warwick Conferences; Dana Moore, sustainability lead at Agiito; Laura Dudley, head of account management at ArrangeMy; Pauline Beattie, sales director, Conference Care and Callie Richards, head of partnerships and strategic projects at Inntel, with new action group members soon to join.

Over the next 12 months, the group will be working on new initiatives such as an ESG Toolkit and a Sustainable Suppliers List, which will include exclusive agreements with some of those on the list. The first one is an exclusive partnership with Trees4Events, which provides members with preferential rates when off-setting.

Looking ahead, we want to be the go-to group that can support and help all beam members, whether they are at the start of their ESG journey or are already making headway, to ensure the industry is collectively and collaboratively working towards a more sustainable future.

For further information about beam’s ESG activities please visit the website beam-org.uk/community/esg/ For more information about beam membership please go to beam-org. uk/membership/

smenationals.co.uk

Issue 2 | 37

SME News and Views

AWARD ENTRY WRITERS

Award Entry Writers The success of SMEs is down to talent, hard work, and commitment. Some times that means you may need support in writing a powerful award entry. That is why we are delighted to highlight some experts below that can support you.

Remember you can contact us for a full list of other Award writing services.

DONNA O'TOOLE

A SUCCESSFUL GLOBAL AWARDS AGENCY UNRIVALLED WIN RATES FOR OUR CLIENTS CREATIVE TEAM OF AWARDS EXPERTS

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Award-winning entrepreneur, bestselling author and founder of August Recognition

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