DEAR HOMEOWNER,

Congratulations on your decision to build a new home! Building a new home should be exciting and fun, and our team at Harris Doyle looks forward to providing you with the full depth of our resources to deliver a memorable experience. Over the years, we’ve found that the easiest and best way to produce highly satisfied customers is simply to communicate clearly and consistently throughout the building process. Your understanding and expectations of the building process are crucial to achieving that goal.

With that in mind, Harris Doyle has designated certain members of our team to be your main point of contact during the three major phases of the building process – Pre-Construction, Construction and Post-Construction. Immediately following the execution of your Sales Agreement, your HD Sales Agent will schedule your pre-design meeting, as well as your Designer 1 & Designer 2 meetings. This Designer is assigned to you throughout the Pre-Construction Phase, so any and all communication about your new home during this time must go through your Designer EVEN IF you have a Realtor representing you. We welcome Realtors to our communities and will make sure they are kept “in the loop” about everything taking place with your home.

Once your Design meetings are complete and construction on your new home begins, your main point of contact will transition from your Designer to your home’s Project Manager. They will be the “point person” for all of your communications throughout the Construction Phase. You can expect a phone call from your Project Manager at least once per week to keep you updated on the progress of your home, answer any questions you might have and handle any issues that arise during the course of construction.

Finally, once you close on your beautiful new home and enter the Post-Construction Phase, your main point of contact will become the Customer Care Team. This team is a dedicated resource for you to contact should a warranty issue arise during your first full year of owning your new home.

While it may be tempting to contact another Harris Doyle employee at some point in the building process, this can create confusion which sometimes leads to unhappiness. Therefore, please be sure to only contact the Harris Doyle team member that is assigned to you during the corresponding phase of the building process.

We truly appreciate your decision to build your new home with Harris Doyle Homes. Our goal is to create a fun, stress-free home building experience that exceeds your expectations in every way. We look forward to serving you.