Property Management Processes

People often ask what managing an investment property involves.

Here is a guide to some of the key tasks we do for you on a daily, monthly and annual basis.

Tenant Selection

Thoroughly assess every tenant application with full reference checks and income to rent ratio calculations.

Entry Condition Report

Create a detailed written report on every room of your property with photos. This condition report is used at vacate to ensure any damages are charged to the tenant moving out.

Rent Management

Process tenant rent payments and maintain a strict arrears policy.

Rent Disbursement

We offer a bi-monthly or monthly payment cycle.

Invoice Payments

We can pay all invoices and levies associated with your property on your behalf or just the ones you choose.

Compliance

It is essential that every rental property is safe to occupy and there are laws in place to govern this. We have trusted partners that oversee and monitor the legal requirement around compliance of a number of areas including swimming pools, spas, smoke alarms and electrical safety switches.

Property Maintenance

All maintenance requests will be processed and managed in accordance with your management agreement.

Periodic Inspections

Conduct a number of inspections throughout the year and provide you with a detailed report and photos. This is to ensure there are no damages to the property or maintenance items that could cause long term issues if left unrectified, such as blocked gutters, roof leaks or mould.

Negotiation

Professionally conduct all negotiations with tenants.

Lease Renewal

Act in accordance with legislation and your instructions around lease renewals and conduct a rental market appraisal each time.

Tribunal

Our goal is to negotiate all situations to a desired outcome, however there are occasions where this is not the result. If mediation or tribunal is necessary during any tenancy, we will prepare all documentation with timelines of actions and evidence and will appear on your behalf.

End Of Tenancy

Manage the full tenant vacating process including finalising the bond, ensuring the property is ready to rent and co-ordinate the next tenancy, all with minimum vacancy of your property.