PROFILE
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...welcome to Exquisite Solution E X Q U I S I T E S O L U T I O N • I N N O VAT I V E | PA S S I O N AT E | P R O F E S S I O N A L U G A N DA . R WA N DA . B U R U N D I . U N I T E D K I N G D O M .
Who
Exquisite Solution Limited is a leading Business Process Outsourcing Company offering a wide scope of professional services. Established in 2006 with offices in England and across the region, we offer a range of Outsourced services including Human Resources Consulting and Payroll Management Services, Administrative and Project Support Services, Executive Headhunt, Corporate and Personal Development Training, among others. We place professional candidates into permanent, contract, and interim positions. We also offer specialist linguistic services for the medical, legal and engineering sectors. The company has registered success over the years, spurred by a reputation for Innovation, Passion and unmatched professionalism, a distinction the company is proud to have fostered, and one that it is determined to continue to uphold.
“Unmatched Professionalism” Our Philosophy Motto Even the best is not Exquisite enough Vision Becoming the best and preferred Project and business Process Outsourcing (BPO) provider – with the view of making Exquisite Solution a global brand. Creed Display of utmost professionalism in all we do
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Expertise distinguishes the unbeatable. (Display of utmost professionalism)
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“Professional Recruitment”
Human Resources We offer professional employment solutions to a cross-section of corporate organizations in Africa and Europe, ranging from Labour Agency and Placement services; professional Recruitment and Headhunting services; as well as employee professional development training. At Exquisite, we find jobs for people and people for jobs. We specialize in a cross section of fields including Administration and Secretarial, Call and Contact centre,Accounting and Finance, Sales and Marketing, Medical support, Engineering and legal recruitment among others. Our hands-on approach and expertise has become a powerful HR tool in this cross section of fields.
We offer staff development as well as mandatory training programs in among others; • • • • • • •
Effective Customer Service Training Leadership Skills and People Management Effective Communication skills Diversity in the Work Place Employee coaching and Counselling Emotional intelligence and Supervisory skills Behavioural management in schools – particularly meant for teachers and school administrators • Career Development training • NVQ in the provision of Security Services – this is for private security providers
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Weaving a change into our HR process (cross section of fields and diversity of ideas)
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“Graduate Careers Fairs”
Executive Search We pride ourselves with one of the largest databases of qualified candidates in various professions, and a proven record of matching the right people to the right positions. It’s no wonder organizations turn to Exquisite Solution to meet their need for experienced professional talent. Our Graduate Careers Fairs attract the most gifted and innovative talent from the pool of fresh graduates that attend them. Our success as company has been built around maintaining long-term relationships with our clients and providing them with a recruitment service that is second to none. In our relationships with our major corporate accounts, we focus our people and business processes towards the primary goal of finding jobs for people and people for jobs.
We help employers meet their need for senior, specialized professionals without going through prolonged hiring processes, as well as provide contract staff to fill lower level non-core job openings with clients of varying sizes. We will work in partnership with you to fully understand your business and match the right person to the right job in the right environment. Our client base spans a cross section of corporate sectors including Financial Services, Manufacturing, Energy, The Media, Telecoms, Engineering, as well as NGOs among others.
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Long-term relationships with our clients (ďŹ nding jobs for people and people for jobs).
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Benefits of using our Recruitment and Staffing solution:
“Trust the process”
Our Client Value Proposition (CVP) for Labour Services
• Directly supervise our staff to ensure delivery when working at client assignments.
• We offer our clients on-call ready-to-deliver switched on professionals who are competently trained in a variety of professions.
• We offer professional coaching and specific competence training to our staff to ensure professional delivery at client assignments.
• Our clients get the opportunity to engage with a professional company on ad hoc labour needs without necessarily having to search and interview candidates.
• Transport our staff to all client sites using our staff vans.
• We save clients from engaging in permanent employment relationships for jobs that have seasonal deliverables.
• We save our clients from all employment related exposures including legal exposure, National Insurance/NSSF compliance, recruitment and severance costs, plus costs of payroll processing for ad hoc and temporary labour requirements.
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Customised Focus (Every search is unique)
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CVP for Recruitment Services • We advertise, shortlist, interview as well as run background checks (pre-employment screening) thus take charge of the recruitment of staff from start to end. • We offer our clients access to our wide database of both fresh graduates and experienced professionals from all walks of professional life. (see www.exquisitesolution.com/hrsite) • Our clients can advertise vacancies on our website which is visited by a wide variety of professionals. • We offer professional recruitment and headhunting services for high profile vacancies. • We offer our clients opportunity to participate at our Graduate Career events we organize at both local and International levels • Managing the whole process at about half the cost of a typical recruitment process.
“Headhunting” Our expertise for the labour services function spans the provision of staff to fill positions in the following fields, all of who hold certificate, diploma ,degree and masters qualifications: • Accountants & Auditors • IT/Technical Personnel • Data Clerks • Engineers • Building masons & foremen • Customer Service Agents • Marketing Agents • Sales Agents • Front desk Staff • Professional Drivers • Catering and Hospitality • Market / Field researchers • Call Centre Operatives
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We are accountable (In a high stakes game, we make sure your training is awesome)
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“Strategic Communication” Our CVP for Contact and Call Centre Staffing function: At Exquisite, we recognize that within this fast-paced industry, you need to attract and retain the highest caliber staff to deliver optimum customer service and to achieve the client’s required productivity levels. Speed of response and the ability to provide high volume numbers of staff are usually key client requirements. We strive to be chosen for excellence by our clients and candidates, as well as by our own staff. The provision of quality, tested and trained staff is fundamental to our service delivery. At ESL, we're confident in our ability to identify the best candidate fit in terms of skills, experience and personality. Finding the right candidate(s) for the job relies on us working in partnership with our clients to take in-depth job descriptions and a profile of the department, together with anticipated benefits packages and potential career opportunities for permanent positions.
As part of our recruitment process, most candidates looking for work within call and contact centres complete a comprehensive competency based telephone interview as well as an IT aptitude to test one’s comfort in the application of simple Microsoft office skills. We provide the following in and outbound call handling staff for both permanent and temporary positions: • Customer Service Advisors • Sales Administrators • Helpdesk Operators • Call Logging Agents • Market Research Clerks • Telemarketers • Customer Billing Clerks • Call Centre Agents • Data Entry Clerks • Helpdesk Advisors • Technical Advisors We also offer outsourced Human Resources Support including recruitment, training and couching, as well as compliance management.
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Strategic communication services (competency based telephone interviews)
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Outsourced Services
Translation
and
Interpretation
Translation We offer exquisite translation services in all major languages and on a vast range of subjects. To ensure accuracy, we use mother tongue translators and proofreaders of the very highest caliber with a proven track record in the subjects they translate. Professional quality service and strict client confidentiality are our founding principles, and, combined with the expertise of our staff and depth of our resources, means we can handle even the most complex of translation projects. Our mother-tongue translators are both language specialists and experts in the subject matter they translate, and we use only professionals who have passed our stringent selection and quality control procedures. Translations requiring proof reading (once requested by you at the order stage) are carefully spelling and grammar, but also for consistency in terminology.
“Translation” We are confident the ESL commitment to professional passionate service and long-term partnerships will make us an invaluable asset to you and your business. Interpretation Whatever your requirements, we have the professional interpreters and specialist interpreting equipment to get you communicating and make your event a success. From business meetings and conferences through to court proceedings and less formal situations such as social functions, it is essential to have the correct interpreter for the role, thus ESL always on-call. Our experienced interpreters are the cream of the industry and are all highly qualified professionals affiliated to recognized linguistics professional bodies. We guarantee to supply you the right interpreter for your needs n any language in almost any location in Europe and Africa.
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We offer expertise in both the local dialects – from Karimajong to Lugbar, Lusoga to Atesot and all Bantu and Luo languages, and international languages - from Chinese to Spanish, Portuguese to German, French to Arabic among others. Give us a call and our languages desk is at hand to help. Other languages services offered include: • Fast and reliable transcription services in the major European and Africa languages.
“Languages training” How we can help: • We organize and conduct training programs for Schools and Colleges to enhance the capacity of staff to handle challenges like Behavioural Management, Diversity issues, etc.
• Proof Reading and Voice-overs
• We Organize Annual Graduate Career and Education Fairs, at which all our client institutions are welcome to take part.
• Languages training and instruction at different levels, from beginner to advanced level.
• Advise on best institutional choice from which to undertake a chosen further education course
• We handle bulky website translations from / into any language. Simply give us your source file and we shall do the rest.
• Offer chance to institutions to advertise on our widely visited website, enabling them to attract more international students from within the region and beyond.
Education, Research and Training Services Education
• Organize Careers’ events for school and University leavers.
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“Research” Our Research Component We are endowed with a pool of experienced researchers, armed with state of the art equipment and software for both academic and corporate clients.
• Train researchers in the different computer systems used in statistical analysis.
Under this, we;
• Provide research assistants for those clients who may need them for either short or long term projects.
• Design funding-driven research proposals. • Design research instruments as well as conduct field research / data collection • Edit and manage research data using the latest computer application systems and software. • Handle data analysis.
• Edit and write research reports.
• Handle intensive short and medium term projects like data entry; telemarketing campaigns, and direct sales projects We invite you to visit our website www.exquisitesolution.com for a detailed preview of our full portfolio of services.
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Clientele Global Coverage through partner firms
Some of our current clients include;
• Canandian Cooperative Alliance - Executive Headhunt • X-Net Limited - Labour Agency and payroll management
• USAID / Casals and Associates - Staff Development Training
services • Muwema and Mugerwa Advocates & Solicitors -
• The International Law Institute (ILI)
Executive Headhunt
• UN World Food Programme - Labour Agency Services
• Speke Resort Munyonyo
• Citi Bank Uganda - Payroll Management Services
• Saatchi and Saatchi
• X-Tel Communications Limited - Recruitment and Staff
• UN Office of the High Commissioner for Human Rights
Development Services
• UNDP
• Uganda Telecom - Labour Agency services - Contact Centre Staffing and Management
• Hotel Africana Limited • African Centre for Constructive Resolution of Dispute
• Nilecom Limited - Recruitment and Organisational Development, HR Audit
(ACCORD, South Africa) • United Nations African Institute For the Prevention of
• The New Vision Printing and Publishing - Employee Outsourcing
Crime (UNAFRI) • Ministry of Gender, Labour and Social Affairs
• Warid Telecom - Executive Headhunt and Employee Outsourcing/labour Agency services
• Ministry of Foreign Affairs Uganda • Quantum Capital Limited
• MGS International (T) Ltd - Organisational Development and General HR Consulting
• African Union Standby Force • Union of Arab Historians
• United Nations High Commissioner for Refugees (UNHCR) - Staff Development and Training. • GNLD Limited
• Afro-Arab Youth Council • Arab Youth Forum • Union of Muslim Councils for East Central and Southern
• Ssebaggala and Sons Group of Companies - Staff
Africa
Development and Corporate training • United States Development Agency - Washington DC Conference Interpretation services
Our Partners: Some of our partners in business include;
• The Embassy of the Republic of Sudan • ICAM Spa - Italy - Executive Headhunt and Recruitment • The National Curriculum Development Authority
• Uganda Rehabilitation and Development Foundation (URDF)
• Law Africa Kenya Ltd - Executive Headhunt
• Network Information Technology (Nigeria)
• Lion Assurance - HR Audit and Remuneration Survey
• Hotjobs Africa – Ghana
• X-Net Limited - Labour Agency Services
• Cayman Consults EXQUISITE SOLUTION PROFILE
“Fully aligned interests” (We win only when our client wins)
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Contact us Kampala Office: Exquisite Solution Limited, Plot 157, Kiira Road, Kamwokya, P.O.Box, 16128, Wandegeya Kampala Tel: +256 414 533414, Fax: +256 414 347336, Email: admin@exquisitesolution.com Head Office: 2 The Vale, Feltham, Middlesex TW 14 0JY, United Kingdom, Tel: +44 208 8903835 Web: www.exquisitesolution.com Registered in England and Wales, Co. No.6323551 Registered Office: 2 The Vale, Feltham, Middlesex.TW14 0JY
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