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PROFESSIONAL

BUILDERS

MERCHANT THE No.1 BUSINESS MAGAZINE FOR MERCHANTS

SEPTEMBER 2026

BRICKS, BLOCKS & MASONRY Supply chain collaboration

GARDENS & LANDSCAPING Market information and insight

TOOLS, FIXINGS & ADHESIVES Sales support

Plus: Late payments, merchant focus, buying groups, news, industry comment, marketing and more.

Fantasy Football Here we go again!

www.professionalbuildersmerchant.co.uk

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CONTENTS

PBM September 2026, Volume 36 No. 8

GARDENS & LANDSCAPING 20

EARLY INTERVENTION How pre-procurement decisions influence the success or failure of any project, and why builders’ merchants stand to benefit from earlier technical collaboration.

OUR SURVEY SAID… The importance of “good stock levels and prompt deliveries” in an era of diminished workloads, digital competition and pricing pressures.

WINTER IS COMING Seasonal preparation means the autumn period provides a good opportunity for merchants looking to maximise sales.

39 BRICKS, BLOCKS & MASONRY 35

SOLID FOUNDATIONS Supply chain collaboration and the requirements of the Future Homes Standard.

THE MASONRY MARKET IS CHANGING… Lower carbon solutions and meeting customer expectations.

PRODUCT ORDERING EXCELLENCE H+H explains how its use of NMBS OnePlace is optimising product ordering and operational efficiency for the benefit of its builders’ merchant customers.

TOOLS, FIXINGS & ADHESIVES 29

POWERED UP PACKAGING How “striking new packaging” will make the relaunched Geocel range of sealants, adhesives and fillers easier to merchandise in store.

SPECIALIST SOLUTIONS JCP Fixings, the specialist fixings division of Owlett-Jaton, celebrates its 25th anniversary.

ON ANOTHER LEVEL Tibby Singh, Products Editor at PBM’s sister title Professional Builder, offers a trade perspective on the OX Tools Pro SPEEDFRAME Extendable Measuring Level.

CAUGHT IN THE SLIPS A new, UK-manufactured brick slip system where “the full package” can be sourced from a single supplier.

RECYCLING PROFICIENCY TEST Discussing the merits of reused structural steel for housebuilding and renovation projects.

PRODUCTS ROUND-UP

SPECIAL REPORTS 9

REGULARS 5

VIEWPOINT

NEWS

MARKET MONITOR

MARLEY ROOFING REWARDS

MERCHANT FOCUS

PEOPLE NEWS

MARKETING SUPPORT

ADVERTISEMENT INDEX

FANTASY FOOTBALL

www.professionalbuildersmerchant.co.uk

BMF MEMBERS’ ANNUAL CONFERENCE & AWARDS Looking ahead to the ever-popular BMF Members’ Day event later this month.

12 STOCK & ROLL Neil Tidmarsh, Director at Kingsley Bathroom Plumbing & Heating Centre, explains the “stock sharing benefits” he’s had access to thanks to being an NBG Partner. 16 BY THE MERCHANTS, FOR THE MERCHANTS… The lowdown on bathroom, plumbing and heating buying group, The Merchant’s Choice. 19 THE NEXT LEVEL Mirka’s Ryan Jones discusses training support provision for merchants in the face of rising customer expectations.

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VIEWPOINT

Good vibrations?

aving only recently returned from holiday, it would be easy to quickly fill this column by attempting to talk about the early days of the Andy Burnham premiership. As discussed last month, it has indeed been a predictably ‘vibes-heavy’ opening to his tenure (“here’s me and my new Chancellor discussing our favourite pub snacks…”) but some of the loose policy ideas to have been floated so far seem to hit a positive note. Of course, this is only to be expected in a honeymoon period that has largely coincided with the summer holidays. Vague pledges (including, for example, the more industry-specific measures such as a “transformational” council housebuilding programme and support for vocational qualifications and training) cannot yet be considered serious plans, at least until John Healey delivers his first budget on October 28th. All of which means we are again in an all-too familiar holding pattern, with (another) change at the top leading to a policy reset that keeps the country in limbo. As Holcim UK MD Ian Dean discusses later in this issue, “Britain has enough growth plans to fill a library. What’s missing is a government that sticks around long enough to deliver one. Look at the housing brief: there have been 17 different housing ministers since 2010. “Each one arrives with a fresh plan and leaves before it can work. You cannot fix a housing crisis in the time it takes to redecorate an office.” Better, then, to talk about something else… It is tempting to pick up on the recurring theme of supply chain collaboration that permeates our pages this month, faced with the construction sector’s travails continuing for a far longer period than anyone could have

PROFESSIONAL

BUILDERS

MERCHANT THE No.1 BUSINESS MAGAZINE FOR MERCHANTS

SEPTEMBER 2026

BRICKS, BLOCKS & MASONRY Supply chain collaboration

“Alarmingly, the Uswitch energy survey revealed considerable confusion about the EPC ratings system, going so far as to suggest that it is actually harming investment in domestic upgrades.” feared. While the summary may be a rather resigned “we just can’t wait any longer for tangible intervention from government, so it is down to us alone to make this work,” the detail presents a more than encouraging mix of innovation — new products, systems and digital solutions — and practical partnerships that are seeing the building materials sector revaluate how it can work together in ever-more seamless ways. Perhaps tying some of these points together (and bear with me on this…), I was intrigued by news from Uswitch energy about its recent survey of 1,500 homeowners that explored current levels of understanding of EPC ratings and the energy performance of their properties. Alarmingly, the survey revealed considerable confusion about the system, going so far as to suggest that it is actually harming investment in domestic upgrades with over two-fifths “delaying or considering delaying home improvements.” Many revealed they were unsure whether particular upgrades would meaningfully improve their home’s energy performance or reduce household bills, “potentially slowing demand for retrofit and renovation work across the construction sector” such as insulation and renewable energy installations.

Editor Paul Davies Group Advertisement Manager Craig Jowsey craig@hamerville.co.uk Tel: 07900 248102

Design Adeel Qadri Digital Manager Jasmine Smith Digital Assistant Myfanwy Gathard Group Production Manager Carol Padgett

GARDENS & LANDSCAPING Market information and insight

TOOLS, FIXINGS & ADHESIVES

Fantasy Football

Sales support

Plus: Late payments, merchant focus, buying groups, news, industry comment, marketing and more.

www.professionalbuildersmerchant.co.uk

Advertisement Manager Ian Duff Tel: 01204 596633/ 07810 353525 probuilder@sky.com

www.professionalbuildersmerchant.co.uk

Production Assistant Kerri Smith Circulation Manager Kirstie Day

While the price of these measures was a factor, that the relationship between home energy efficiency and bills still leads to misunderstanding “despite EPC ratings being designed to indicate how expensive a property is likely to be to heat and power” should raise significant concern. Indeed, many Brits are “incorrectly identifying elements that are not part of the assessment criteria” with 16% even thinking that the number of bedrooms impacts EPC ratings, rather than insulation quality or heating system efficiency. When the new government does return from its summer hiatus, perhaps some thought could be given to a better defined, clearly communicated and more easily understood ratings system (perhaps some form of ‘MOT for homes’…)? One that isn’t counter-productive in terms of reducing the cost of bills or helping meet national targets for lower carbon buildings. Something that could be used to stimulate the RMI market without causing confusion and inertia… Obviously, we’re not calling for (further) over-zealous regulation or unnecessary and unworkable administration. And while I understand the image they’re trying to present, maybe this would be a better topic for our PM and Chancellor to discuss down the pub instead?

Subscriptions to PROFESSIONAL BUILDERS MERCHANT are available at the following rates: UK – 1 year (11 issues) – £30 post paid EUROPE and OVERSEAS 1 year (11 issues) – £50 post paid AIRMAIL – 1 year (11 issues) – £80 post paid Printed by Stephens & George Ltd

Average net circulation figure for the issues distributed between July - December 2025 = 12,262 To be removed from this magazine’s circulation please call 01923 237799 or email circulation@hamerville.co.uk

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NEWS UPDATE Civils Hub Wrekin, alongside its subdivision Geoworks, has opened a brand-new customer experience centre to showcase UKbased manufacturing excellence. The new Civils Hub, located adjacent to the supplier’s headquarters in Lichfield, was officially opened by MD Simon Turner and BMF CEO John Newcomb to offer customers an opportunity to get hands-on with a full range of ductile iron, steel and geosynthetic products. Visitors will be able to see how different products behave, where they add value and “where poor choices can cause long-term issues.” Offering a flexible layout that can be adapted for personalised visits, the Civils Hub also includes space for the delivery of CPD sessions. Simon Turner said: “Although information about our products is easily accessible online, we believe that the Civils Hub offers a unique inperson experience that will benefit professionals in various positions with different responsibilities. It’s widely recognised that the construction and infrastructure sectors are driven by collaboration and relationships, which we aim to continue facilitating face-to-face.”

TradePoint trade day Merchants may be interested to note that B&Q’s “commitment to making TradePoint a £1billion business” continues to progress. TradePoint already constitutes approaching 25% of B&Q’s total sales and has grown consistently in recent years, even as the wider building materials market has struggled. Its first standalone store format was opened in Barking in March, and the location has recently hosted a Trade Day event to bring together key suppliers and trade customers at the 32,000 sq ft store, which stocks more than 5,500 products to take away with a further 25,000 lines available for collection or delivery. Speaking at the event, Director John Morgan commented: “We were delighted to welcome local tradespeople to our B&Q TradePoint store in Barking and celebrate the opportunity to deepen our connection with the trade community. This reflects our ongoing commitment to delivering great value and supporting trade professionals with the products, services and expertise they need every day.”

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BMF ANNOUNCES NEXT CHIEF EXECUTIVE OFFICER

Tom Reynolds to take the reins at BMF The Builders Merchants Federation has announced the appointment of Tom Reynolds as its new Chief Executive Officer, effective 9 November, as part of a leadership transition revealed earlier this year that will see Chairman Richard Hill retiring at the end of October and current CEO John Newcomb stepping into the new role of BMF Executive Chairman. Tom will join from his current role as Chief Executive of the British Brands Group, where he has championed the value of brands to the UK economy and led the Group’s work to strengthen members’ capabilities and influence key policy areas. Prior to that, he was Chief Executive of the Bathroom Manufacturers Association, working with members, government, regulators and industry partners on product compliance, sustainability, water efficiency, skills and market confidence. Tom, who holds a BA in Law and Politics and an MA in Environmental Politics, began his career in public affairs and communications before moving into membership at the British Ceramic Confederation, now Ceramics UK. He is focused on helping trade associations “sharpen their strategic purpose, strengthen their influence and demonstrate tangible value to members.” Richard Hill commented: “Tom is an

experienced CEO within the membership organisation sector, combining strategic insight with hands-on expertise. He understands how proactive trade associations help members manage complexity, adapt to change, and grow. “The BMF has expanded substantially in size, scope, and influence in recent years. With this recruitment, I will step down confident that the Board has a strong management team in place to lead the BMF into its next chapter.” Tom said: “Builders’ merchants and the wider building materials supply chain are a crucial part of this country’s fabric — supporting communities, enabling construction, sustaining jobs, and helping to deliver the homes, infrastructure and growth that the UK needs. “I have long admired the BMF as a highly respected and effective voice for the sector, and it is a real privilege to lead the organisation into its next chapter. I look forward to working closely with John as Executive Chair, the BMF team, and all our members to champion this vital industry and ensure it is recognised as central to any government’s growth ambitions.”

Bristan acquisition FM Mattsson Group has entered into an agreement to acquire Bristan Group, further strengthening its international presence and brand portfolio while complementing its existing UK and Ireland business Aqualla “which has a strong position in retail and consumer-led bathroom products… (to) create a broader and more balanced platform in one of Europe’s largest markets.” Fredrik Skarp, CEO of FM Mattsson Group, said: “Bristan is established as the no.1 brassware supplier in the UK and is known for its high level of customer service and broad product offering, particularly for the professional market. As the largest brassware supplier in the UK, Bristan gives us a significantly stronger platform in one of Europe’s largest markets for bathroom and kitchen mixers.”

Bristan will continue to operate as a brand-led business with its own management team and CEO Jen Cassidy commented: “We are delighted to be joining the FM Mattsson Group, an organisation whose values and ethos align so closely with our own. We look forward to continuing to drive through our strategy focusing on our new product roadmap, demand generation and strategic supplier partnerships development with the support of our new parent company.”

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GEN T INITIATIVE LAUNCHED BY PLUMB CENTRE TO “BETTER SUPPORT THE NEXT GENERATION OF TRADESPEOPLE”

Rising to the challenge Plumb Centre has launched Gen T, a new initiative focused on better understanding and supporting the next generation of trade professionals. Working alongside NAPIT, CIPHE and brands including Bristan, Milwaukee and Grundfos, the national merchant has launched a full industry survey as part of the plan, inviting trades professionals to share their experiences to help shape future support for those entering the trade. While Gen T is centred on understanding the experiences of younger tradespeople, the survey is open to tradespeople of all ages and experience levels. By bringing together views from across the trade, Plumb Centre “hopes to build a clearer picture of the challenges younger tradespeople face, identify what would genuinely help and understand what the industry could be doing better.” Earlier this year, the business sat down with a group of young plumbers and heating engineers, apprentices, newly qualified tradespeople and those just finding their feet in the industry to learn about their experiences. The message it received was clear — young tradespeople are motivated, ambitious and proud of what they do. However, while the trade offers fantastic opportunities, there are moments — particularly in those early years — where “better

support could make a real difference.” Whether it’s having the right advice at the right time or simply feeling taken seriously by merchants and suppliers, those early experiences can shape the kind of tradesperson someone becomes. From loading up a van for the first time to arriving on site or heading to a merchant with an unfamiliar materials list, those early experiences — alongside the skills learned, the mistakes made and the people who offer support — are truly formative. Those initial conversations provided the foundation for Gen T, but Plumb Centre is now looking to hear from a much broader cross-section of the industry, stating that “the more voices involved, the better the understanding of what today’s tradespeople need and how the industry can better support tomorrow’s workforce.”

Made to measure Made for Trade has announced a major expansion of its UK operations with a new 110,496 sq ft facility in Northampton that will become a key production, distribution and showroom site for the business. The centre is complemented by another significant investment in Schirmer machinery to improve the quality of its “already industry-leading” production. The new premises will support the aluminium glazing solutions specialist’s continued growth by increasing production capacity, improving distribution efficiency and strengthening service levels for customers across the UK. Indeed, the new Dimensions House facility has been selected as a strategically important location for the business. With a significant proportion of its customer base located outside its North East manufacturing base, the Northampton facility will allow the firm to operate a more

efficient national distribution model with larger trunking runs into the hub and smaller, more frequent delivery routes departing from the site. In addition to a dedicated showroom, which will be used to onboard new accounts and introduce customers to the company’s expanding product range, Dimensions House will also play a central role in Made for Trade’s future product strategy. For example, the site is planned to become the production facility for the upcoming Korniche Window — an allaluminium product “designed to redefine the UK aluminium window sector through innovation, installation simplicity, strong thermal performance, competitive pricing, high stock availability and short lead times.”

@PBMmagazine Breedon £1m mineral plant upgrade Breedon continues to invest in its Welsh Slate operations, recently announcing a £1m upgrade to the mineral plant at its quarry in Blaenau, Ffestiniog. This latest development includes a new control system, burner, mixer and liquid dosing system to modernise the processing of quarried slate into graded granules and fine powders which are commonly used in applications such as roofing and damp-course felts, coatings, paints and a wide range of construction materials. The investment will enable the plant to increase production volumes while also improving consistency and safety in addition to reducing waste. General Manager Barry O’Connor said: “As the only UK manufacturer of slate granules for roofing felt, it’s important we continue to invest in our operations so we can meet demand and provide a reliable, British-produced supply for our customers.”

Step back in time Grant UK has released a new timeline video celebrating its 30th anniversary, looking back at the last three decades of the supplier’s products heating Great Britain’s homes to see how much the business has grown and evolved since starting out in small offices in Sailsbury while also exploring what has changed for consumers and the wider society. Transporting viewers back to the 90s, the film features the development of the Vortex oil boiler range, the evolution of Grant’s lowcarbon heating products and its latest generation of air-to-water heat pumps. Head of Internal Sales and Marketing Anna Wakefield said: “It has been a thoroughly enjoyable process working on this special timeline video, which highlights just how much has been achieved over the last thirty years by Grant UK, its products and people. The video, and all it represents, is something we are incredibly proud of, and we now look forward to adding new milestones to the timeline as we look to the future.” Watch the video via www.rdr.link/mce001

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BMF MEMBERS’ DAY

3D thinking

ponsored by NMBS for a second successive year, the event oﬀers a truly packed agenda encompassing a comprehensive Conference programme, supplier exhibition and social networking events (including a golf tournament on the iconic Brabazon course), culminating in a black-tie Awards Dinner to celebrate members’ achievements. Taking the forward-thinking theme ‘Digitise, Diversify, Decarbonise’, this year’s conference programme “promises to look to the future” and will once again be hosted by TV and radio presenter Colin Murray in his third year as compère, following wholehearted feedback from previous attendees. Delegates are promised informative conference sessions and interactive workshops throughout the business programme, including the latest news and developments from the BMF and a host of industry speakers discussing the key issues facing the building materials sector. e UK’s evolving relationship with Europe will also be firmly placed in the spotlight, with leading expert Professor Anand Menon oﬀering a fresh perspective on the UK’s future relations with its closest neighbour and most significant trading partner, exploring the changing nature of the EU itself and discussing the broader global implications of European political shis. Also speaking is Daniele Moretti, General Coordinator of 4BILD — an Italian building materials distribution network founded with the aim of connecting the supply chain and

The BMF Members’ Annual Conference & Awards, commonly known as BMF Members’ Day, returns on 16-17 September 2026 at the newly extended Belfry Hotel & Resort, Sutton Coldfield. developing a more integrated, sustainable and service-oriented system. Daniele will share insights on the organisation’s development of “one of the most advanced models” in the Italian market, explaining how it integrates distribution, design and technical services to connect manufacturers, contractors and designers at every stage of the building process. BMF Awards Members’ success will be recognised in various categories, including the individuals nominated in the Young Merchant Achiever, Young Supplier Achiever, Young Service Achiever and Marketing Excellence Awards categories. Six shortlisted merchant firms — Lawsons, MD O’Shea & Sons, MGM Timber (Scotland), Pagets Builders Merchants, Robert Price Builders Merchants and Tippers — will contest the prestigious BMF Training Company of the Year category, with each demonstrating a strong focus on learning and development, with positive results evident throughout their businesses. Six firms have also been put forward for the Merchant Engagement Award which highlights and celebrates those merchant companies helping to drive the industry forward through their sector leadership and active participation with the BMF. is year’s winner will be one of Bradfords Building Supplies, EH Smith, Harlow Timber Group,

“Delegates are promised informative conference sessions and interactive workshops throughout the business programme, including the latest news and developments from the BMF and a host of industry speakers discussing the key issues facing the building materials sector.” www.professionalbuildersmerchant.co.uk

IBMG, MGM (Timber) Scotland or Tippers. Finally, the inaugural Data Yard Data Excellence — sponsored by Epicor — celebrates organisations that are helping to raise standards for product data across the building materials sector. e new accolade is in recognition of the fact that digital channels are becoming increasingly important to the way building products are marketed, specified and sold — with the quality of the information behind those products playing an ever-more vital role. Furthermore, complete, accurate and structured product data is not only essential for improving digital commerce and customer experiences but is also for supporting regulatory requirements, compliance, traceability and industry standards. Accordingly, six building product suppliers — ACO, C-Tec, Fernco, Long Rake Spar, Palio and Wavin — have been shortlisted for the new category, recognising their “commitment to improving the quality, completeness and consistency of their product information” as they take a lead in furthering the quality of product information available across the supply chain.

■ For more information on the BMF and its services, use the shortcode www.rdr.link/mce002

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MARKET MONITOR in association with

The late payment challenge A new independent report has revealed that late payments have become “almost universal across the wholesale and distribution sector,” with 98% of businesses reporting overdue customer payments.

ased on a survey of over 300 distribution businesses and 250 trade buyers from across the UK, the research was commissioned by Klipboard to better understand how payment processes are affecting customer experience, operational efficiency and cash flow across the distribution sector. The results “explore the biggest payment challenges facing the industry,” outlining the causes and impact of late payments, the most common issues buyers have with payments and the ways customers would prefer to pay.

Key findings • 98% of distributors deal with late payments. • 56% spend over six hours per week on manual payment admin. • 96% employ at least one person dedicated to payments and credit control. • 94% believe offering multiple payment options boosts customer loyalty. • Just 12% of distributors operate with a single payment provider. The findings suggest late payments remain a near-universal challenge for distributors, placing pressure on cash flow while creating additional work for finance and credit control teams. The

issue remains firmly in the spotlight following the UK Government's announcement earlier this year of new measures aimed at tackling late payments and strengthening protections for suppliers. At the same time, distributors are under growing pressure to offer customers more choice in how and when they pay. While many businesses have introduced additional payment methods and providers to improve the customer experience, doing so “can create disconnected systems, more manual administration and more difficult reconciliation.”

“The findings suggest late payments remain a nearuniversal challenge for distributors, placing pressure on cash flow while creating additional work for finance and credit control teams.” This ‘payment sprawl’ can make it harder to track and collect payments efficiently, contributing to delays and cash flow challenges.

Lochan Sim, VP of Payments at Klipboard, commented: “The research shows that late payments have become a fact of life for almost every distributor, creating unnecessary pressure on cash flow and placing a significant administrative burden on finance teams. “The businesses we work with want faster, more efficient ways to collect payments — without creating additional complexity for their teams or customers. Our mission is simple: to give distributors access to modern payment technology that helps them get paid faster, operate more efficiently and make it easier for customers to do business with them. The easier you are to buy from and pay, the more likely customers are to come back and buy again.” ■ To download a copy of the 2026 Distribution Payments Report, use the shortcode www.rdr.link/mce003

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BUYING GROUPS

Stock & roll Independent merchants are often squeezed by cashflow pressure, rising operating costs and tough competition. As an antidote to these sector challenges, National Buying Group (NBG) says its Partner network bolsters supply chains and ensures “no merchant is left to manage potential risks alone.” Through its close-knit community and easily accessible communication platforms, Partners — no matter their size — can reap the benefits of Supplier agreements comparable to those in place with the major national level supply chains. Here, Neil Tidmarsh, Director at Kingsley Bathroom Plumbing & Heating Centre, explains the stock sharing benefits he’s had access to thanks to being an NBG Partner.

perating an independent merchant can be difficult because of the pressure to compete with larger retailers on price and buying power. But what I’ve found as an NBG Partner is that having fellow Partners who are willing to help out when times get tough makes such a difference. One of the main ways Partners help each other is through stock sharing. Say a Supplier has run out of the products I need to complete a job, or stock is on allocation and delivery times are too long, I can drop a message into the NBG channels asking if anyone has what I’m looking for. And when it comes to the actual process of sharing stock, it couldn’t be simpler. We have access to NBG’s WhatsApp channels as well as a Daily Digest email and NBG Hub which keeps us all in the loop.

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One example I have of this is when my team and I were supplying a project in Central London that needed seven basins. The Supplier had run out of stock and the job was at risk of being delayed so I sent a message to the NBG network. Another NBG Partner, Chris Norden at Norden Group, replied straight away to say he had stock and was already doing daily deliveries to central London. Instead of me getting in the middle, Norden’s took the basins directly to site. The job was completed on time and avoided me making costly trips. Kingsley

“The objective here isn’t profit maximisation; it’s customer retention and good service.”

benefitted as the job ran smoothly and Norden’s made a sale that wouldn’t have otherwise come their way. Down to details I think one of the first questions people have about internal stock-sharing is why another merchant wouldn’t poach your business from you. There’s nothing really stopping them, but the reality is that — to my knowledge at least — it’s never happened. The answer is, I believe, that the NBG Partners care about each other and wouldn’t dream of undermining the values that this buying group is built on. Our regional meetings and regular social events mean we have created something that is much more than just business — it’s a tight-knit group that has each

www.professionalbuildersmerchant.co.uk

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ROOFING REWARDS

Leading Edge Marley launches Edgemere 2.0, the first UK roof tile to use carbon-capture cement technology.

other’s backs. Yes, on one level I suppose we are competitors but we’re also friends, which might sound cliché but it’s true. Nobody gets rich through the internal stock-sharing process. The supplying merchant will usually add a small handling charge which covers their costs, but the buying merchant will generally sacrifice some of its margin too. That’s because we want to get projects done on time and keep our customers happy rather than risk reputational damage by not fulfilling our promises. The objective here isn’t profit maximisation; it’s customer retention and good service. We all like to help each other out because we understand how hard the market can be to operate in at the best of times. More than just stock While the NBG network is the first port of call for stock sharing queries, it’s also a valuable resource that keeps everyone in the know about market activity and the latest updates. It’s like having access to a few hundred consultants dotted around the country who are all experts in something. That is truly priceless. Partners discuss opportunities and product trends in these groups as well as customer challenges and we all help each other with answers or solutions where we can. It’s really nice because this job can be quite lonely when you’re sitting in your office, but with the other Partners, I feel connected to people all over the country, and your problems don’t feel like they’re unique to you. If the chips are down and cashflow pressures and market competition are causing bottlenecks in product availability, there will always be someone in the group who is willing to help you and even though Kingsley has two branches, with the help of NBG’s Partners, we can operate in the same way as a national business. As a result, our customers benefit from greater product availability, faster solutions, better service and greater confidence. As a merchant, I’m confident that no matter the question, I’ll be able to find an answer.

■ To find out more about National Buying Group, use the shortcode www.rdr.link/mce004

s more roofing professionals seek products with demonstrable sustainability credentials, merchants are perfectly placed to support customers in selecting products which not only perform as needed but can also support wider environmental requirements. Introducing Edgemere 2.0 In a first for UK roofing, Edgemere 2.0 combines Marley’s familiar concrete roof tile specification with carbon-capture cement technology and Carbon Bank evidence supplied for every order. The carbon reduction story behind Edgemere 2.0 begins with the cement. CO2 from cement production is captured at source, before it enters the atmosphere, and permanently stored beneath the seabed. The carbon reduction is then recorded in the publicly available Carbon Bank, which allocates captured and stored CO2 reductions to specific Edgemere 2.0 orders, with full end-to-end traceability through an Environmental Attribute Certificate (EAC). The launch responds to a market in which embodied-carbon evidence is moving from optional to expected. For builders and contractors, product-level carbon evidence is becoming part of the specification process. Available in Smooth Grey, Edgemere 2.0 expands the Edgemere range by offering a low carbon option with a Global Warming Potential (GWP Fossil) of just 1.86kg CO2e per m² from cradle to gate, whilst retaining the familiar thin leading edge, technical performance and dimensions of Edgemere together with a Green Guide A+ rating and BES 6001 Excellent certification. The change is behind the tile: in the cement production process and the addition of verified, order-specific documentation. Ownership of the Environmental Attribute Certificate (EAC) transfers to the final customer, providing evidence of the embodied-carbon reduction linked to their specific Edgemere 2.0 order. “Edgemere 2.0 is a significant step forward for the roofing industry,” said Stuart Nicholson, Managing Director at Marley. “By introducing the UK’s first concrete roof tile to use carbon-capture cement technology, we’re supporting the industry's transition to lower-carbon construction, with a documented carbon-evidence trail supplied for every Edgemere 2.0 order.” ■ For more information, visit www.marley.co.uk/Edgemere2

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MERCHANT FOCUS

ELLIOTTS HELP YOU BUILD GUARANTEE Elliotts has launched a new Help You Build Guarantee, which it bills as a “sector-leading initiative designed to redefine what builders, tradespeople and self-builders should expect from their merchant.” The guarantee — which covers product availability, delivery performance and pricing — is intended to represent a significant shift in how merchants support customers, moving beyond traditional service promises to provide clear, measurable commitments backed by financial compensation where standards are not met. At a time when reliability, certainty and project efficiency are more important than ever, the longestablished family-owned independent believes the initiative “sets a new benchmark for customer service within the merchanting sector.” CEO Tom Elliott said: “If you’re in the trade, you rely on your merchant every day — we know that when things go wrong, it slows you down and costs you time and money. So, we’ve introduced the Elliotts’ Help You Build Guarantee — we’ll match the price, deliver on time and keep the products you rely on most in stock, guaranteed! And if we get it wrong, you can claim up to £500 back.”

MACBLAIR HOW’S THE HEAD? CAMPAIGN According to new research from the merchant, 92% of tradespeople in Northern Ireland say just a quick chat with someone during the day has a positive impact on their wellbeing. And these findings come as almost half (48%) of tradespeople spend at least four hours of a typical working day alone, highlighting the important role everyday conversations can play in helping people stay connected. The research was carried out to mark the first year of MacBlair’s ‘How’s the Head?’ campaign, in partnership with one of Northern Ireland’s favourite comedians, Dave Elliott. This year, the campaign focuses on the importance of everyday connections, recognising that while working independently is a valued part of life in the trades, day-today interactions with others can play a key role in supporting overall wellbeing. Overall, attitudes towards wellbeing also appear to be shifting. 70% believe the trade industry is becoming more open about wellbeing and mental health, while more than three in five (64%) say they feel comfortable talking openly about their own mental health. MD Alan Wright said: “At MacBlair, we work closely with tradespeople across Northern Ireland every day so we understand that working independently can be both rewarding and demanding. ‘How’s the Head?’ is about helping to make wellbeing part of the everyday conversation and creating a culture where people feel comfortable speaking openly when they need support. “It is encouraging that 70% of tradespeople believe the industry is becoming more open about mental health and wellbeing. The stats show that there is still more to do, but that shift shows real progress.”

LINNELL BROS FLEET AND FACILITIES INVESTMENT The 145-year-old Silverstone-based, fifthgeneration family timber merchant reports it has made “significant investments across the business,” adding a cross-cut line and a double-ended tenoner to its mill as well as a new 7.5-tonne truck and a 26-tonne HIAB lorry to its delivery fleet. The new machinery has been installed to improve accuracy and efficiency across the mill’s processing capabilities, supporting the volume of custom and made-to-order products the business produces for trade and retail customers. The two new DAF trucks are already on the road and replace ageing vehicles in the fleet of seven.

HUWS GRAY REFRESHED BRANDING ROLLOUT Huws Gray reports that it has completed the first phase of its branch rebranding programme following the launch of its refreshed corporate identity. The first phase has brought the new branding to branches and support centres in Grimsby, Stevenage, Pampisford, Llangefni, Ruislip, Coventry, Wellingborough, Gaerwen, Whitchurch and two sites in Cambridge — Norman Way and Nuffield Road — with the sites selected in order to ensure a mixture of building types and a geographic spread. Working with Designs Signage Solutions on the project which was developed to “create a cleaner, brighter and more modern appearance,” the programme includes refreshed external signage and a respray of branch exteriors, providing a more consistent and recognisable experience for customers across the Group, with the rollout also including its fleet and new corporate website. CEO Daksh Gupta, pictured here with the Stevenage branch team, said: “Huws Gray has undergone a period of significant strategic growth, and refreshing our visual identity is critical to ensuring consistency across the estate and driving engagement with a wide range of customers. The refreshed sites are looking fantastic, and we look forward to rolling this out further in due course.” Following the success of last season’s innovative sponsorship deal, Huws Gray has also agreed a two-year extension to its partnership with Pro Ref (formerly known as Professional Game Match Officials) which will see the merchant’s logo continue to feature on the matchday and training kits of referees, assistant referees and VAR officials across English professional football.

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SHAWFIELD TIMBER PODFATHER LOGISTICS SOFTWARE

BREWERS DECORATOR ACADEMY The brand-new Brewers Decorator Academy, located above its store in Guildford, is now open to offer handson painting and decorating training in a purpose-built learning environment. Designed to help decorators build confidence, master new techniques and grow their careers, the indoor facility features a classroom area and is sectioned into open-plan practical training rooms with space for 10 decorators to master professional decorating techniques on walls, doors, windows and trims. Utilising top-of-the-range products from leading brands, current courses include an Introduction to Spray, Airless Spray, Paint Systems and Preparation Skills with more launching soon.

Glasgow-based Shawfield Timber is rolling out Podfather logistics software to transform its customer experience. Building on a significant investment made in its website last year, the firm is now focused on improving communications with customers and also reducing its reliance on paper. Complete with automated delivery notifications and updates, real-time tracking and electronic capture of proof of delivery evidence, the software has “already significantly lowered the number of delivery-related questions from customers.” It is also said to have reduced unnecessary admin alongside improving the efficiency with which Shawfield deals with customer queries.

LBS GROUP FREEFOAM PARTNERSHIP In a new video release from the supplier, Freefoam Building Products’ long-standing relationship with LBS Group is used to demonstrate how the roofline manufacturer supports builders’ merchants by “establishing strong partnerships based on trust, service and shared values.” Founded in 1931 in Llandeilo, the merchant firm is run today by Rachel and Ben Davies — great grandchildren of the original owner. From small beginnings at just one location the company now operates with 52 branches over 29 sites. Filmed at LBS branches in South Wales and the company’s head office in Ammanford, Ben comments in the video: “We’ve been working with Freefoam for 15 years. It shares our values and works well with management and our branch staff — the feedback is always positive.” Rachel adds: “Our relationship with Freefoam has gone from strength to strength over the years. As we have grown the business and added merchant branches, every single one of those has been stocked with Freefoam products. It’s a sign of success.”

BRADFORDS BUILDING SUPPLIES VOCATIONAL CAREERS Bradfords’ CEO David Young has responded to new PM Andy Burnham’s recent comments concerning placing greater emphasis on technical education, apprenticeships and vocational routes as part of wider reforms aimed at tackling skills shortages and reducing the number of young people not in education, employment or training. David said: “For too long, vocational and technical careers have been viewed as a second choice for young people when, in reality, they underpin some of the UK’s most important industries. Construction is facing a long-term skills challenge, and if we’re serious about building the homes, infrastructure and sustainable communities the country needs, we must do more to attract young people into the sector. “However, success will depend on employers, educators and government working closely together to ensure training reflects the skills businesses actually need.” He continued: “At Bradfords, we’ve long believed in investing in apprenticeships and developing talent from within. Young people need to see that there are rewarding, long-term careers available across our industry, whether that’s in the trades, merchanting, manufacturing, logistics or leadership roles. “Raising the profile of those opportunities can only be a good thing for the future of construction.”

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BUYING GROUPS

“By the merchants, for the merchants...”

Ken Milbery

Alan Greene

Since 2025, The Merchant’s Choice says it has been proving that a buying group for independent plumbers’ merchants and bathroom showrooms can run on a simple promise: “no subscriptions, no hidden mechanics and a rebate you can actually track.”

he self-styled “transparent buying group putting independents first” is the work of “two industry lifers who decided the sector deserved something more honest.” And while the bathroom, plumbing and heating trade has never been short of buying groups, what it has lacked — according to founders Alan Greene and Ken Milbery — is one that treats transparency as the starting point rather than the fine print. Launched in 2025 and now operating nationwide across mainland UK, The Merchant’s Choice was built to “put more profit back into independent businesses while keeping the relationship between members and suppliers healthy for the long term.” The proposition is described as being deliberately straightforward. Members are rewarded with a rebate on everything they sell through the group’s supply partners. The more they sell, the greater the reward. There are no annual subscription charges, no obligatory meetings to attend and no waiting for the next onboarding window, because businesses can join at any time. What is also said to set The Merchant’s Choice apart is “less a mechanic than a mindset.” The founders have watched independents come under sustained pressure from a tougher economy,

competing national corporations and ecommerce and wanted to build something that helps them compete, thrive and keep serving their communities rather than simply squeezing a better price for a season. Co-founder Alan Greene says: “We saw the demand for something authentic and transparent while putting the sector first. Our aim was to create a programme that protects the shared longevity of our members and our suppliers, so that everyone succeeds and grows together. “Being able to put something back into an industry that has given so much to Ken and me is genuinely wholesome.” And that emphasis on both sides of the counter is intentional. The group’s deals are structured to help suppliers as well as members, based on the view that a buying group only works if the businesses on either side of it are still standing in ten years. Alongside the rebate, members gain access to a specialist technology platform that “hands independents the kind of purchasing insight that larger national chains take for granted,” and to do it without adding another meeting to anyone’s diary. The founders Both Alan Greene and Ken Milbery have considerable experience within many facets

“The Merchant’s Choice was built to put more profit back into independent businesses while keeping the relationship between members and suppliers healthy for the long term.” 16 PBM SEPTEMBER 2026

of the sector. Alan, for instance, started his career on the tools, completing an apprenticeship in plumbing and heating before moving across to the supply side of the industry. He has spent most of his working life operating trade counters and bathroom showrooms, and was on the verge of launching his own showroom and trade counter when he concluded that his “experience would do more good” supporting his peers through a new kind of buying group. Meanwhile, Ken also began as an apprentice, qualifying first as a gas engineer before diversifying into full heating and bathroom installations. He opened his first plumbers’ merchants in the eighties, running a supply and install business before focusing on supply only. Having been a member of various buying groups himself during his years as an owner, Ken understands from first-hand experience “what the right group can do for a business, and what the wrong one costs.” Open for members and suppliers The Merchant’s Choice is now welcoming independent plumbers’ merchants and bathroom showrooms across mainland UK and is also speaking with suppliers interested in reaching a curated network of independents. Businesses can register their interest or arrange a call through the group’s website.

■ For more information, use the shortcode www.rdr.link/mce005

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PEOPLE NEWS

Lawsons Group has strengthened its executive leadership team with the promotion of Ciaran Morton (pictured) to Group Commercial Director and the appointment of Steve Wakeman as Group Operations & Logistics Director, as it continues to invest in its next phase of growth. The changes are described as forming part of a broader evolution of the Group’s leadership structure, bringing commercial and operational functions “closer together to accelerate decision making, strengthen collaboration and deliver an even more consistent experience for customers.”

STARK Building Materials UK has appointed Jan Green as Chief Commercial Oﬃcer. Jan brings more than 12 years’ experience in the building materials and distribution sector, having held senior commercial roles with other leading merchants. In her new role, Jan will focus on strengthening STARK UK’s partnerships with suppliers. She commented: “I’m looking forward to working with colleagues and partners across the industry to strengthen relationships, create new opportunities and make a positive diﬀerence to our business, our customers and the wider sector.”

Bringing nearly 40 years of experience across the plumbing, heating and smart controls sectors, Dean Jepson has been appointed as the new Managing Director of The IPG. Leading the buying group into its next chapter, Dean “joins with a clear focus on helping every member grow stronger, more profitable businesses by delivering even greater value through their membership.” He commented: “Independents are the backbone of our industry, and I believe The IPG is uniquely positioned to help them compete, grow and thrive.” As the business continues to “buck the market trend with significant sales growth,” Showerwall has named Gareth Griffiths as its new Commercial Director. Gareth had previously worked in Key Account Manager and Sales Director roles at the wall panel brand and will now take the lead on shaping how the Newcastleunder-Lyme based manufacturer and supplier can best support its growing network of UK customers. He said: “I’m committed to staying close to our customers, continuously learning what they need from us, while also pushing Showerwall behind the scenes to be the best it can be.”

Samac Fixings has strengthened its sales team with the appointment of Laurie Robertson as Scottish Sales Manager. Laurie joins with extensive experience in the construction and merchanting sector, having previously held roles with organisations including NMBS, FP McCann and Howdens. Rowin Hazeleger also joins the business as Area Sales Manager for the West Midlands. He also has a strong track record within the sector, having previously held positions with Aluminium Rooﬂine Products (ARP), Wavin UK and John Davidson Pipes.

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Laurie Robertson

Dan Lowans (pictured) has been appointed as Managing Director for bagged aggregates and landscaping materials supplier, GRS Building Products. Dan brings more than two decades of senior-level experience across merchanting, sourcing and commercial operations, including 14 years with Travis Perkins in leadership roles in the UK and Asia. His more recent roles within the group were MD of Travis Perkins Hire followed by MD of Staircraft. Before that he held executive positions at Wickes and Staples. Dan takes on the role from Lee Hudson who becomes Group Commercial Director, working closely with customers and suppliers to drive market expansion, product development and commercial opportunities.

Rowin Hazeleger

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TRAINING FOCUS

The next level Mirka’s Ryan Jones outlines how supply chain expectations are increasing, necessitating additional supplier support to build product knowledge among branch teams and facilitate practical training for staﬀ and customers alike.

oday’s builders’ merchants are expected to do far more than simply stock products; they are expected to provide expert advice for professional tradespeople and DIYers alike. And with this expectation, it is more important than ever that the businesses have knowledgeable staff who can handle customer questions and confidently take them through the options available, directing them to the right solution. is is especially important in the current environment as manufacturers are continually introducing new tools and technologies designed to improve productivity, dust control, ergonomics and compliance on site. is is where training is essential. It provides staff with the knowledge to answer key questions from customers and highlight the relevant items that will meet the demands of the job. is, in turn, helps customers avoid the trap that is the ‘buy cheap buy twice’ scenario. Furthermore, it also creates a trust between the merchant and the customer that could lead to additional business as well as opening up new sales avenues via recommendations to friends and colleagues. At Mirka, we believe that the training available to businesses is customisable rather than a one size fits all approach, tailoring the training to the branch itself by focusing on the products, applications and customer types most relevant to that location. Alongside educating staff, we are also seeing a renewed focus from merchants to

educate their customer base with businesses running more ‘demo’ days or manufacturer-specific sessions, which are becoming a real asset. e reasons are multi-faceted. Firstly, getting the tools or products in the hands of the customer. Secondly, the opportunity to meet with the product specialist from the

“At Mirka, we believe that the training that is available to businesses is customisable rather than a one size fits all approach, tailoring the training to the branch itself.” brand. A third is linked to the product specialist by being able to ask them technical questions about the products, so the customer can see how they fit into their work. Fourthly, creating relationships between the end user and the brand, so that the product they might see will be front of mind for future purchases. In addition, over the years, we have seen that when users understand the tool’s capabilities and have the opportunity to compare it to what they currently use, it makes the purchasing decision easier.

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It is important these events are conducted on a regular basis rather than every once in a while. is creates continuity while customers become accustomed to the events and are willing to take time out of their busy schedule to attend. It also leads to the branches becoming a ‘destination’ where tradespeople know they have the opportunity to learn about new products, gain practical advice and access expert knowledge from manufacturers. is added value helps diﬀerentiate independent merchants and national branches alike in an increasingly competitive marketplace. Ultimately, investing in product knowledge benefits everyone involved. Merchants develop more knowledgeable teams, manufacturers ensure their products are represented correctly, and customers leave with the right tools for the job. Combined with regular manufacturer demonstration days that allow end users to experience products first-hand, training helps create better-informed purchasing decisions, stronger customer relationships and increased confidence throughout the supply chain. ■ For more information, use the shortcode www.rdr.link/mce006

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GARDENS & LANDSCAPING Phillip Storey, Head of Design and Engineering at Marshalls Landscaping, examines how the decisions made before procurement influence the rest of the project, and why builders’ merchants benefit from earlier technical collaboration.

Early intervention

oday’s construction projects are more demanding than ever and the most important decisions on a project are often made before a single product is ordered. Expectations around sustainability, compliance, buildability and cost have all increased, while programmes and budgets remain under constant pressure. With less room for error, decisions made during the design stage carry more weight than ever before — and by the time a project reaches a builders’ merchant, many of the decisions that determine whether it runs smoothly have already been made. For merchants therefore, that difference often becomes visible long before the first delivery leaves the yard and a well-specified project tends to generate

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confidence. However, a poorly resolved one generates questions. Late specification changes. Product substitutions. Disputed quantities. Returns, credit notes and calls to check what was actually meant. These are all things that any builders’ merchants will know too well. They create unnecessary administration, tie up stock and add complexity to projects that should be straightforward. Yet the causes often sit much further upstream than procurement itself and are often symptoms of choices made much earlier in the project. As a result, what we’re seeing across the industry is customers involving

manufacturers much earlier in projects. They’re looking beyond products alone and drawing on technical expertise to help shape schemes that are buildable, sustainable and commercially viable. Increasingly, this means engaging specialist teams such as Marshalls Design & Engineering (MaDE) during the design and specification stages, where technical expertise can have the greatest influence on project outcomes. Whether it’s decisions around specification, material selection, buildability or engineering, choices made during the design stage have a significant impact on every stage that follows. When those decisions are made well, projects are far more likely to remain on programme, within budget and deliver on the original vision. When they aren’t, those consequences often don’t become fully apparent until procurement, where unclear specifications, late changes and technical queries can all create unnecessary complexity. Project teams are now looking for specialist expertise that helps them make better decisions while there’s still an

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“Rather than resolving uncertainty or managing last-minute substitutions, merchants can focus on supporting delivery, confident that the key technical decisions underpinning the order have already been properly worked through.” opportunity to influence the outcome. Whether that’s challenging a specification, testing how a design will be delivered, reducing embodied carbon or exploring value engineering opportunities, they want informed input that helps them make better technical decisions before designs become fixed. The timing of that involvement is equally important. Once a project is on site, even relatively small changes can affect materials, labour, logistics and programme. While options remain open, however, there is far greater opportunity to explore alternatives, resolve technical challenges and understand the implications of different choices before they become expensive changes or unnecessary complexity during procurement. This is where specialist knowledge can make a real difference. Digital modelling

can help project teams understand how a proposed design will work before installation begins. Engineering expertise can identify whether construction depths, loading requirements or site conditions introduce unnecessary complexity. Material knowledge can also highlight opportunities to reduce cost or embodied carbon without compromising performance or quality. The growing emphasis on earlier technical collaboration benefits everyone involved in the construction process. It’s exactly why we brought our design, engineering and digital specialists together into Marshalls Design and Engineering (MaDE) — a dedicated team that customers can bring into projects to support design, engineering and specification decisions. The expertise already existed across the business. Bringing it together into

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one team simply reflected the way customers increasingly wanted to engage with manufacturers: earlier, and with access to joined-up technical support throughout a project. That earlier involvement creates the greatest opportunity to influence a project’s success. While key decisions are still being made, ideas can be tested, options explored and potential challenges resolved before they affect programme, cost or delivery. The benefits extend well beyond the design team. From a merchant’s perspective, the difference between a well-specified project and a poorly specified one is often obvious. The conversations are different. Rather than resolving uncertainty or managing last-minute substitutions, merchants can focus on supporting delivery, confident that the key technical decisions underpinning the order have already been properly worked through. And by the time procurement begins, merchants benefit from clearer specifications, fewer late changes and greater confidence that what's being ordered is right first time. That certainty can reduce unnecessary administration, minimise disruption to supply and help projects move more efficiently from specification through to delivery. As projects become more complex and expectations continue to rise, I believe the manufacturers creating the greatest value won’t simply be those supplying materials. They’ll be the ones helping customers make better decisions before construction begins. Well-specified projects create better outcomes throughout the supply chain. Clearer specifications and greater certainty mean procurement begins from a stronger position, giving builders’ merchants greater confidence in what they’re supplying, and helping the wider supply chain perform more effectively.

■ For more information on Marshalls

Design & Engineering (MaDE), use the shortcode www.rdr.link/mce007

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GARDENS & LANDSCAPING

Dwindling workloads, pricing pressures and the cost-of-living crisis mean that builders’ merchants’ customers are shopping around for almost every item, according to a new survey from Growtivation. PBM reports.

Our survey said…

n this environment, “good stock levels and prompt deliveries become even more important in securing sales,” according to feedback received by the landscaping and building materials supplier from merchant staff. Indeed, when asked to comment on the biggest change in customer behaviour observed over recent months, 64% of respondents cited price as the driving factor, with 22% referencing the growing influence of online shopping. “Everything is now price orientated, whereas it used to be relationship based,” said one respondent, with other comments indicating how customers are now willing to buy each item individually, combining online shopping with visits to different merchants to keep the cost of projects down. Growtivation conducted the survey during the second half of April 2026 to gauge the issues currently facing its customers, with 45 builders’ merchant employees from 19 different companies responding. Of these, 96% were branch staff with the remainder working in head offices.

Indeed, according to the survey, customers are most likely not to proceed with a purchase because they have found a cheaper alternative, with 84% of respondents citing this as one of the top two reasons for a lost sale. Meanwhile 60% said sales were lost due to a product not being in stock and 38% blamed delivery or lead times being too long. When asked what three factors most help sell products more easily in branch, competitive pricing was the number one answer, receiving 82% of votes followed by clear, informative packaging (71%) and point-of-sale (POS) displays at 67%. However, the pricing of products becomes less important when it comes to relationships between builders’ merchants and suppliers, according to the survey. Here, reliable stock availability was deemed most important, receiving 91% of votes for the top three factors that define a strong supplier relationship.

“When asked what three factors most help sell products more easily in branch, competitive pricing was the number one answer, receiving 82% of votes followed by clear, informative packaging (71%) and point-of-sale (POS) displays at 67%.”

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Competitive pricing came in second, selected by 67% of respondents, while consistent communication and support for merchandising and POS were selected by 56%. Inconsistent stock and poor communication were identified as one of the two most common areas where suppliers could do better, with 62% of respondents identifying these factors. Meanwhile 47% of respondents felt that suppliers were getting pricing wrong, limited product awareness in branch received 40% of the votes and a lack of follow-up after onboarding was identified by 24% as an area for improvement. Commenting on the findings, Growtivation Director Vernon Elsey said: “These results demonstrate the pressures that our customers are facing right now, exacerbated by broader industry forecasts of falling workloads across construction, housebuilding and repair and maintenance in 2026. “For us, as a supplier, the findings underline the importance of Growtivation’s focus on customer service, stock availability and prompt deliveries.”

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GARDENS & LANDSCAPING

■ Announced in early March, Growtivation acquired the landscape and geotextile fabric division of TDP in a deal that saw the business take on products including landscape fabrics Plantex and TDP50, geotextile TDP115 and fibres for concrete, screed, plaster and render. Allowing the firm to further expand its offering to both existing and new customers, Growtivation Director Vernon Elsey said: “This was too good an opportunity to miss. We are gaining some fantastic products which will integrate well into the Growtivation family. “There are a lot of similarities between our two companies in terms of culture, values and a focus on quality and customer service. We believe this acquisition firmly cements us as the leading specialist in the landscaping and building fabrics sector.” TDP established its landscape and geotextile division in 1991, when the company was founded. The sale of the division will allow it to focus on developing its newer recycled garden furniture division. As well as its landscaping and building fabrics, Growtivation supplies builders’ merchants with its Siteworx range of building and DIY

products which will be the new home to the TDP fibres. The supplier’s range also includes the Grassrings reinforced grass system, the Groundcell erosion control and tree root protection system plus gravel retention system, Gravelrings.

■ For more information on Growtivation, use the shortcode www.rdr.link/mce008

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GARDENS & LANDSCAPING

Winter is coming

he UK has basked in some brilliant sunshine over the last few months, with the hottest days on record in some parts. As autumn approaches, professional landscapers and gardeners will be looking to ensure their customers’ much-used outdoor spaces get as much cleaning and protection as possible, before winter sets in. Effective exterior cleaning is particularly important at this time of year. Increased footfall and outdoor use throughout the summer months means more wear and tear, as well as the build-up of dirt, organic matter and surface contaminants. Autumn therefore provides the ideal opportunity to restore, repair and protect exterior surfaces before the harsher weather arrives. This is really important not just to preserve appearances, but also to extend surface lifespan and maintain safe access during the colder months. Any damage to exterior surfaces like paths, walls and fences will soon be discovered by the ice and frost in winter. Small cracks can be filled with water which freezes and expands. Holes and splintered materials can soon fill with organic growth like moss and algae, which will quickly develop and increase the size of those weaker spots. Regular maintenance is essential to preserve the appearance and longevity of any hard surface. We recommend a thorough clean at least twice a year, including brushing away debris, removing

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weeds, and applying a specialist softwashing solution like Monty Miracle. This process restores the material’s natural appearance without causing damage, helping hardscaped areas look their best throughout the year. It also creates an excellent additional sales opportunity for merchants, as paths, patios, driveways and decked areas can be created from a wide range of materials and each one responds to the weather — and to cleaning — differently. Gravel: A great cost-effective option which looks good if clean and well-maintained, gravel is popular in private and commercial borders and paths but can look messy very quickly, as weed seeds can easily get blown into the small stones and take hold. Merchants can cross-sell outdoor cleaner with a weed supressing membrane. The gravel can also move around a bit, so will need topping up every few years, so a cleaner can also be marketed alongside gravel packs that are being used to top up existing areas.

Peter Beaumont, Managing Director at Monty Miracle, looks at why the autumn period provides a good opportunity for merchants looking to maximise sales. merchant with an opportunity to market lower cost point of sale maintenance products. Wood: Wooden decking can get particularly slippy and unsightly if organic growth builds up and when damaged, become a risk for pests getting in. A gently cleaning approach is best to avoid splintering the wood, with a wide range of general woodcare and repair products that can be promoted and sold alongside. Porcelain tiles: A more modern take on the classic stone path, tiles can have a more uniform appearance and are relatively easy to maintain, so can be very suitable for

Natural Stone: Natural stone paving will last for years. It’s important that customers are familiar with the different type of stone they are using as they are all very different. Though while all stones differ, they share the same quality — they need to be protected and washed with a gentle soft approach. Educating the user will help them get the most durable results and provides the

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“Autumn provides the ideal opportunity to restore, repair and protect exterior surfaces before the harsher weather arrives.” high traffic areas. They are resistant to freezing and thawing and are lightweight. However, they can be more brittle than natural stone and tend to be more expensive than concrete. Brick: Brick means more gaps to consider so careful cleaning is a must, and sealant needs to be reapplied every few years, providing another upselling opportunity. Regular brushing between the bricks is needed to discourage any dirt or growth buildup, so the right kind of cleaning tools can be cross-marketed as well. Alongside paving and hardscaped materials and installation tools, a comprehensive range of maintenance and cleaning products should form part of the offering. Items such as gloves, brushes, hoses, dispensing pumps and specialist cleaning solutions are all essential for helping customers — and their clients — care for paths, decking, driveways and patio areas. All of this can be supported through marketing. Social media campaigns, effective in-store merchandising, seasonal promotions and expert maintenance advice all play an important role in supporting sales and helping customers expand the services they offer. By providing practical guidance and a complete aftercare solution, merchants can generate repeat sales, strengthen customer loyalty and unlock ongoing revenue opportunities.

■ For more information on Monty Miracle, use the shortcode www.rdr.link/mce009

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TOOLS, FIXINGS & ADHESIVES

Powered up packaging Geocel has consolidated its popular sealant, adhesive and filler products, re-launching the range, with “striking new packaging to make choosing the right product easier than ever for installers” in merchant branches. PBM reports.

he supplier’s best-selling Contractor and Trade Mate products are now available under one distinct Geocel brand, with a new naming convention. With products including Sanitary Silicone, Frame Silicone and Multi-purpose Silicone, the firm argues that the changes mean “product selection has been made easier than ever before.” Each product and application now incorporates its own unique colour, providing enhanced ease of product navigation and identification on the shelves. In addition, a new ‘Powered by Dow’ mark will also highlight products that benefit from ‘Dow silicone inside’ which the manufacturer asserts is “recognised as world-leading silicone technology.”

“For merchants, we want to make the experience of supplying our products as easy and pleasant as possible, including offering support across the creation of assets and aiding with PoS.”

With the new packaging and naming convention, Geocel’s products will display product attributes and project suitability right there on the cartridge to support “an improved customer experience and shoppability.” Senior Product Manager Andrew Cummins said: “We’re excited to bring to market an invigorated range of products that cover a wide range of everyday applications for builders, plumbers, decorators, roofers and joiners. Whilst Geocel’s silicone products have benefited for a long time from the superior UV stability, temperature and weather resistance of Dow technology, this hasn’t been obvious before. “As choosing a high-quality silicone is crucial to achieving a long-lasting finish, we’ve therefore also made it clearer to installers that Geocel offers the very best, with a Powered by Dow mark.” Andrew continued: “For merchants, we want to make the experience of supplying our products as easy and pleasant as possible, including offering support across the creation of assets and aiding with PoS. We know this range will be a popular one to add to your inventory list, with the added bonus of aesthetic appeal — a promise of looking good on the shelves.” Officially launched at this year’s recent InstallerSHOW, key products in the range

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include Sanitary, Frame and Multi-purpose Silicone, all incorporating “high-quality ingredients and reliable science.” Said to oﬀer flawless sealing around sanitary units and non-porous surfaces, Geocel’s Sanitary Silicone is described as perfect for those looking to prevent cracking, shrinking or discolouring. e Frame Silicone, meanwhile, is suitable for external door and window frames to provide “superior protection against harsh weather.” Lastly, and as its name suggests, Multi-purpose Silicone is billed as being ideal for a variety of construction applications, while the yellow cartridge not only means it is an easy-to-use tool but also easy to identify. ■ To find out more about the new Geocel range, use the shortcode www.rdr.link/mce010

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Specialist solutions

eaching a 25-year milestone is no small achievement in the construction industry, yet for JCP Fixings, the journey from specialist supplier to one of the UK’s most recognised fixing brands has been built on a simple foundation — technical expertise, trusted products, and unwavering support for distributors and installers alike. Today, the business offers a comprehensive portfolio of anchoring and fastening solutions, supported by a technical infrastructure that has “become one of its defining strengths.” Indeed, from heavy-duty anchors and chemical fixings to specialist application systems, JCP’s product offering now exceeds 1,800 SKUs — firmly establishing the brand among the leading names in the UK fixings market.

Built on experience A major contributor to JCP’s success story has been the people behind the brand. In 2003, Nick Beardon joined as General Manager, bringing extensive industry experience and a clear vision for growth. Over more than two decades, he helped shape JCP into the respected technical brand it is today, overseeing significant expansion in both product range and market presence before stepping away from the business earlier this year. Taking the reins is Reza Jafari, whose engineering and commercial credentials — including MEng, Executive MBA and MICE qualifications — position him strongly to lead the next phase of development. Supporting the technical direction of the company is Mehrdad Mirshokraei, whose civil engineering background and Master of Science degree from the Polytechnic University of Milan further reinforce the supplier’s technical pedigree.

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In addition, JCP is keen to assert how its Area Sales Managers continue to play a crucial role in the company’s reputation. Its four full-time ASMs not only support distributors nationwide, but also carry out on-site visits, installation guidance and certified testing services. Collectively, the team represents almost four decades with the business, and more than 90 years of experience within the fixings industry — an invaluable resource for customers seeking practical, informed advice. Technical support While product quality remains essential, the brand “has long recognised that technical support is what truly differentiates a modern fixings supplier.” Its online technical resources have become increasingly sophisticated, providing distributors and their customers with immediate access to detailed product information and installation guidance. The company’s website has been designed with usability in mind, offering downloadable datasheets, installation instructions, and product-specific technical content through easily accessible QR codes integrated across the range. And among the company’s most impressive offerings is the Anchor Calculation Program Pro suite — a professional software

“JCP’s four full-time ASMs not only support distributors nationwide, but also carry out on-site visits, installation guidance and certified testing services.”

Established in 2001 as the specialist fixings division of Owlett-Jaton, JCP has evolved into a major force within the UK construction fixings sector. As the business celebrates its 25th anniversary, PBM takes a look at a quarter of a century of growth. package developed to simplify anchor design and verification specifically for engineers, contractors and specifiers. This investment in digital support reflects the increasing demand for traceability, compliance, and specification accuracy across modern construction projects. Standards and compliance JCP states it has always recognised the importance of keeping pace with — and contributing to — the latest technical standardisation and regulatory requirements affecting the products it brings to market. It has been a member of the European Consortium of Anchor Producers (ECAP) since 2008 and recently joined the Construction Fixings Association, supporting manufacturers as well as specifiers, contractors, installers and testers to promote best practice on site and ensure fixings are selected and installed correctly. Technical support does not stop behind a desk with the company explaining that its on-site testing services “continue to provide installers and distributors with added reassurance when performance verification is required.” Here, whether supporting building regulation compliance or offering confidence in challenging substrate conditions, its experienced ASMs carry

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out testing and provide practical troubleshooting support directly on site. Furthermore, as specification requirements become increasingly

stringent across the industry, certified performance has become more important than ever. To meet these evolving demands, the business “continues to invest significant time, expertise, and resources in obtaining and maintaining independent product certifications.” Its portfolio includes a wide range of independently approved products, with certifications and approvals across the range include CE marking, WRAS

■ JCP is part of Owlett-Jaton, a leading wholesale supplier of fasteners, fixings and associated products. A one-stop-shop for the builders’ merchant sector, the wider business supplies over 30,000 product lines — also including Unifix, Vortex and Thunderbolt alongside working in partnership with over 30 other brands — with customers able to order multiple items, in small quantities, from one source, up until 5.30 pm for next-day delivery. This service level is thanks to “an unparalleled commitment to stock,” with Owlett-Jaton boasting “an incredible 4-5 months of stockholding.” Moreover, the business maintains a strong commitment to the merchant sector, placing a strong emphasis on supporting stockists with their in-store environments. With a dedicated merchandising team on hand, the BMF and NMBS member says it can facilitate plans to optimise space and presentation to ensure customer selection is at its optimum.

approval and multiple ETA accreditations to give users confidence in both performance and compliance. These approvals are clearly identified throughout the latest JCP catalogue, making product selection straightforward. Looking ahead, the business says it enters its next chapter with strong technical leadership, an expanding digital support platform and a continual drive to expand its product range. As construction methods evolve and specification demands continue to increase, JCP asserts that its ability to combine product performance with practical, hands-on expertise to support distributors, contractors and specifiers alike positions the company strongly for the future.

■ For more information on JCP, use the shortcode www.rdr.link/mce011

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TOOLS, FIXINGS & ADHESIVES

On another level Tibby Singh, Products Editor at PBM’s sister title Professional Builder, offers a trade perspective on the OX Tools Pro SPEEDFRAME Extendable Measuring Level.

nyone that has spent time on site is aware that OX Tools has built a solid reputation for producing tough, trade-focused equipment that can handle the demands of professional builders. Whether it’s trowels, spirit levels or site accessories, OX has always concentrated on designing products that make life easier for tradespeople while standing up to the daily abuse of a busy construction site. Its latest innovations, the OX Pro SPEEDFRAME Extendable Measuring Levels, are another example of practical thinking that solves an everyday problem. Accurate levels are one of those tools that every trade relies on. It doesn’t matter whether you’re a carpenter, bricklayer, kitchen fitter, window installer or landscaper, if something isn’t level, it shows. Two of the common tools that go hand in hand are a spirit level and a tape measure because almost every installation requires checking both alignment and dimensions.

Swapping between the two is second nature, but it does slow you down, particularly when you're working alone. That’s exactly where the new OX Pro SPEEDFRAME comes into action and can speed up the process. The idea behind the SPEEDFRAME is refreshingly simple. OX has combined a professional grade spirit level with an integrated measuring scale, creating a single tool that allows you to measure, mark out and check level without constantly reaching for your tape. It’s one of those products that makes you wonder why it hadn’t been done before. Built around OX’s renowned Pro series quality, the SPEEDFRAME features a robust aluminium extendable twin-rail system construction that’s designed for everyday site use. The clearly marked measuring scale is easy to read, while the high-visibility precision vials provide the same level of accuracy you’d expect from a professional spirit level.

In total it has three vertical vials and two horizontal vials, which is five stars from me because if you’re in an awkward position you should be able to see one vial at least. Everything feels well thought out, with the measurements positioned so they can be read quickly while marking out work. The biggest benefit is efficiency. Instead of measuring with a tape, putting it away, picking up a level, checking the line, then measuring again, the SPEEDFRAME allows you to complete several tasks in one movement. That might only save seconds each time, but over the course of a full working day those seconds soon add up. Useful across a huge range of trades and offered in a range of sizes, another nice touch is that OX hasn’t limited users to one measurement system with the levels available in both metric and imperial versions to allow tradespeople to work in whichever system suits their projects best. Overall, the OX Pro SPEEDFRAME is one of those genuinely useful innovations that doesn’t try to reinvent the wheel, it simply makes a familiar task quicker and more efficient. By combining two essential site tools into one, it saves time, reduces unnecessary tool swapping and streamlines everyday jobs. ■ For more information on OX Tools, use

the shortcode www.rdr.link/mce012

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TOOLS, FIXINGS & ADHESIVES

SAMAC FIXINGS VIPER COLLATED HARDENED TWIST NAILS The new 35 x 3.4mm electro galvanised hardened twist nails have been developed to provide installers with improved withdrawal resistance, increased shear strength and reliable performance when fixing structural metal connectors to timber. The hardened twist shank design is said to provide enhanced withdrawal resistance, helping to reduce the risk of pullout while delivering the holding power and strength required for structural applications. Manufactured from hardened steel, the nails are engineered to resist bending when driven through steel connectors and into timber. Their precision 3.4mm diameter is designed to accurately match structural connector holes, ensuring secure and consistent installations. Designed for use with compatible metal connector nailers, the product offers a “faster, more efficient alternative to manually hammering individual square twist nails.” Accordingly, the collated format helps installers complete fixing tasks quickly and accurately, reducing installation time, improving productivity and minimising fatigue on site. Finished with an electro galvanised coating to Service Class 2, the nails provide corrosion resistance suitable for a wide range of internal and covered external applications. James Robinson, Sales Director at SAMAC Fixings, said: “The Viper brand has earned a strong reputation among merchants and contractors, so we’re excited to build on that success with the launch of our collated Hardened Twist Nails.” ■ For more information, use the shortcode www.rdr.link/mce013

MAUN INDUSTRIES PRECISION LONG NOSE PARALLEL PLIERS When access is restricted and precision is essential, having the right tool can make all the difference. With this in mind, Maun Industries’ Long Nose Parallel Pliers — which are designed and manufactured in the UK at the supplier’s Nottinghamshire facility — combine extended reach with the company’s “renowned parallel-action technology” to provide trade professionals with exceptional grip, control and versatility. Part of Maun’s specialist range of professional pliers, the tools have been engineered to overcome one of the most common challenges faced in engineering and industrial applications — reaching, holding and manipulating components in confined or difficult-to-access areas. Unlike conventional long nose pliers, where jaw pressure reduces towards the tip, Maun says its Long Nose Parallel Pliers maintain even pressure along the full length of the serrated jaws. This is designed to ensure a more secure grip on components, fastenings and wire, helping users achieve greater control when working in tight spaces. In addition, the long, tapered jaws provide improved visibility and access when working within deep recesses, while the parallel movement allows users to grip securely at the tip as well as across the full jaw length. Featuring a rust-resistant finish and available in 160 mm and 200 mm lengths, the range includes classic steel versions, models with return springs and PVC comfort grip options to suit different user preferences and applications. ■ Further details can be found via www.rdr.link/mce014

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BRICKS, BLOCKS & MASONRY

The Future Homes Standard starts with collaboration, argues Robert Lindop, National Housebuilder Manager at Holcim UK.

he UK’s long-term trajectory towards a low carbon housing future has been set with the arrival of the Future Homes Standard. Developers, contractors and specifiers all now have a road map for embedding low carbon design into every part of a building, with the aim being to build high-performance homes that are constructed on whole-house energy efficiency principles. These principles have been in play through Part L of the Building Regulations, but the FHS crucially adds new requirements around low-carbon heating, mandatory solar, mechanical extract ventilation and a shift to the new Home Energy Model (HEM). This should aid the transition towards earlier collaboration so critical decisions are made at the start of a project. Whole-house performance is understood to be the goal, but the next step is ensuring the value chain works effectively to deliver this objective skilfully and consistently. Material matters Several elements of the FHS already have a clear route to implementation, whether through solar panels for renewable energy generation, improved insulation for greater thermal efficiency or heat pumps for lowcarbon heating. These technologies are now widely understood, supported by growing industry familiarity, practical experience and sustained encouragement across the sector. However, for other elements this is less apparent; such is the case for concrete blocks. This can be rectified by asking the right questions. What materials are being used and why? Early collaboration has a role to play here and if decisions can be made at the design stage, the right mix of traditional and sustainable products can be identified and implemented.

Solid foundations When looking at thermal efficiency, masonry deserves consideration. Though blocks are only one part of sustainable housebuilding, it will be the overall wall design that determines the thermal performance of the structure. The FHS means that every building component should be evaluated and sustainability credentials assessed. And so, the advantages of thermally efficient blocks should not be overlooked. Low-carbon concrete can assist in regulating indoor temperatures, decreasing the demand for heating and cooling through energy-intensive methods. This means reduced energy consumption, cutting costs and emissions while improving overall building efficiency. Blocks will always play a part within our industry and innovation within the aggregate block space is growing. Contractors, developers and specifiers should be aware of the choices available to ensure the right block is being used for the right job. For example, forward thinking manufacturers are producing blocks with multiple internal cavities that deliver better thermal performance. For detached dwellings and extensions, aggregate blocks

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are also being designed with a lightweight construction, like Holcim’s Masterlite® Ultra18 which is proven to support the Uvalue requirements of the FHS. The blocks reduce the thermal mass of a building, helping to regulate internal temperatures and reduce energy consumption. Increased block variety also means an increased amount of information available. Early collaboration and trusted sources of data are more important than ever to ensure clarity and correct material choice. Establishing this way of working reduces waste — material, time, rework, processing and cost. The Golden Thread To meet the demand of transparent data and accountability, the Golden Thread must

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BRICKS, BLOCKS & MASONRY

■ As featured recently on the PBM website, Holcim UK MD Ian Dean has offered a powerful message to new Prime Minister Andy Burnham, stating that he has the “opportunity to reset Britain’s approach to construction and infrastructure” and bring to an end “a fifteen-year cycle of political churn that has held back growth far more than any shortage of funding or ambition.”

become a central part of how homes are designed, built and maintained. Housebuilders, developers and specifiers need high-quality transparency from material manufacturers, which is why Environmental Product Declarations (EPDs) — alongside robust carbon calculation tools for materials such as cement, concrete (ready-mix), aggregates, asphalt and mortars — are becoming a differentiating factor when it comes to choosing sustainable materials. EPDs, standardised documents that provide comprehensive information about the environmental impact of a product, offer a holistic view of the product’s life cycle. This includes the sourcing of raw materials,

manufacturing processes, transportation, and its energy performance. Uniquely, Holcim can produce projectspecific EPDs. This level of detail is extremely useful in quantifying the contribution of each product to the overall carbon footprint of the build, supported with better carbon modelling and can help to reduce risks of late-stage redesign. As the FHS is implemented, concrete blocks should not be overlooked. When chosen thoughtfully and the decision is backed by robust data, they can play a vital role in delivering efficient, low-carbon homes. But this can only be realised when we make early collaboration, thoughtful material choices and regulatory compliance the standard.

“Britain has enough growth plans to fill a library,” said Ian. “What’s missing is a government that sticks around long enough to deliver one. Look at the housing brief: there have been 17 different housing ministers since 2010. Each one arrives with a fresh plan and leaves before it can work. You cannot fix a housing crisis in the time it takes to redecorate an office.” He continued: “Give housebuilders and contractors a credible, funded pipeline, and they invest ahead of demand. Take the certainty away, and they wait. The waiting shows up everywhere: fewer homes built, roads left cratered, materials innovation stuck at the pilot stage.” Ian’s intervention is politically neutral by design. “None of this depends on which party holds office,” he said. “Britain can build. It has proved that before. What it needs to relearn is how to finish what it starts.” ■ Read the full piece via www.rdr.link/mce015 ■ For more information on Holcim UK’s concrete building products, use the shortcode www.rdr.link/mce016

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BRICKS, BLOCKS & MASONRY

The masonry market is changing… As customer expectations evolve and lower-carbon solutions enter the market, the future of masonry depends on manufacturers giving merchants more than quality products alone. Daniel Cheung, Channel Marketing Manager – Distribution at wienerberger UK & Ireland, explores why technical support, product knowledge and trusted partnerships are becoming just as valuable as supply itself.

hile the masonry market is quick to stick in its ways, the pace of change today is unlike anything the industry has experienced before. Tighter environmental expectations, changing regulations and growing customer demand for more sustainable construction are reshaping how building materials are chosen. For merchants, that means conversations at the counter are becoming increasingly technical. Customers simply no longer want to know what products are available — they want to understand their environmental credentials, performance, compliance and whether it’s the right solution for their project. This creates both an opportunity and a challenge. Merchants have always played a critical role in connecting manufacturers with contractors, developers and housebuilders. Increasingly, however, they’re expected to do much more than supply materials. They’re becoming trusted advisers, helping customers make informed decisions in an increasingly complex

market — a role that cannot be fulfilled by stock availability alone. However, confidence doesn’t come from having the right products on the shelf. It comes from having the knowledge and support to recommend them.

Likewise, contractors are unlikely to change established purchasing habits if they don’t fully understand the benefits or have confidence the product will perform as expected.

Confidence: the industry’s most valuable product? Across the construction sector, manufacturers are investing heavily in innovation. New products are being developed to reduce embodied carbon, improve performance and help customers meet ambitious sustainability targets. Yet innovation alone doesn’t necessarily guarantee adoption, and the biggest barrier in achieving this is often confidence that the product can do the job required. If a merchant isn’t confident explaining why a new product is different, where it should be used or the value it delivers, it’s understandable that they’ll recommend the solution they know.

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For manufacturers, that means launching a product is only the beginning. The real challenge is ensuring the entire supply chain has the knowledge and confidence to support its adoption. Support beyond supply The relationship between manufacturers and merchants has always been built on partnerships. But as products become more sophisticated, that partnership needs to evolve. Manufacturers have an important role to play in giving merchants the tools they need to sell with confidence. That means providing accessible technical expertise, practical training, transparent product information and responsive support when questions arise. Just as importantly, it means being honest. Customers increasingly value evidence over marketing claims. Independent testing, clear environmental data and straightforward conversations about where products are most appropriate all help build trust throughout the supply chain. When merchants understand not only what a product does but why it matters, they’re far better placed to help customers make informed decisions. Innovation and market understanding Lower-carbon products are becoming an increasingly important part of the masonry market, but their success depends on more than technical performance. Take Eco-Brick as an example, which is wienerberger’s lower-carbon, narrower-format facing brick, designed to help reduce embodied carbon

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“Even where products are supplied directly or through specialist routes, merchants remain an important part of those early conversations, helping customers identify the most appropriate solutions and connecting them with manufacturers where required.” while supporting compliance with Part L through improved thermal performance. Eco-Brick provides the same level of performance expected from modern clay brick systems, while reflecting the direction of travel for the industry as manufacturers respond to evolving market demands. However, products like these don’t create change on their own. Their value is realised when merchants understand the challenges they solve, can explain the benefits with confidence and know where to access the right technical support throughout the sales process. Even where products are supplied directly or through specialist routes, merchants remain an important part of those early conversations, helping customers identify the most appropriate solutions and connecting them with manufacturers where required. In short, innovation is only successful when knowledge travels through the supply chain alongside the product itself. The future of masonry won’t be shaped solely by better products but stronger partnerships between manufacturers, merchants and their customers. For innovation to succeed, manufacturers and merchants need to work in partnership, and that means manufacturers supporting

merchants with product training, technical expertise, environmental data and ongoing commercial support alongside developing new products. By giving merchants the tools and information they need to recommend new solutions with confidence, manufacturers can help turn innovation into wider adoption across the supply chain. As customer demands continue to evolve, those partnerships will become increasingly valuable. Merchants who are confident discussing such solutions will differentiate themselves through service as much as stock, while manufacturers that invest in supporting the distribution network will be better placed to see innovation adopted at scale. While it’s clear that the masonry market is changing, we should view it as an opportunity rather than a challenge. No one is expected to have all the answers; however, where specialist technical guidance is needed, wienerberger’s local experts and technical teams are available to support customers throughout the specification process.

■ For more information, use the shortcode www.rdr.link/mce017

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BRICKS, BLOCKS & MASONRY

Product ordering excellence H+H’s Matthew Compton tells PBM about the supplier’s longstanding relationship with NMBS and how its use of the OnePlace system is optimising product ordering, operational efficiency and the experience it offers its builders’ merchant customers.

or over 75 years, H+H has been an important supplier to the UK’s construction industry. Reputedly the UK’s largest manufacturer of aircrete building solutions, its products — which include Celcon blocks and vertical wall panels — are used to create durable, cost effective and high-performance structural walls for a wide variety of residential, commercial and industrial buildings. As a long-term NMBS partner, H+H was an early adopter of OnePlace — the NMBS-developed product information management (PIM) and B2B trading platform for builders’ merchants and building industry suppliers. “H+H has been an NMBS supplier for more than 25 years,” explains Matthew Compton, Head of Merchant Accounts at the business. “We’ve first-hand experience

spanning more than two decades of just how much value NMBS and its services add when it comes to working more effectively with builders’ merchants. As such, adopting OnePlace was an easy decision. “We began using OnePlace around 18-months ago and it sits alongside our other ordering channels and EDI connections. It gives us an additional way of receiving orders in a structured format and is already making a tangible difference to the success of H+H and our merchant customers alike.” A new standard in efficiency and accuracy Prior to employing OnePlace, H+H received orders from its merchant customers in a multitude of different ways. The methods employed included

emails, handwritten documents and scans of purchase orders. The route these orders would take was equally varied. Some would be placed with the company’s centralised sales support and customer service functions whilst others would be placed with specific H+H colleagues. Whilst flexible, this disparity was inefficient and fraught with risk. It was all too easy for important details to be incorrect or omitted altogether. Of course, the drawbacks are easy to understand. Incorrect details could lead to incorrect order fulfilment, necessitating the time and resources to take remedial action. Similarly, missing details could also lead to the need for additional and arguably unnecessary work. The H+H team frequently had to contact customers

“Prior to employing OnePlace, H+H received orders from its merchant customers in a multitude of different ways. Whilst flexible, it was all too easy for important details to be incorrect or omitted altogether, necessitating the time and resources to take remedial action.” 42 PBM SEPTEMBER 2026

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to secure this missing information before manually entering it and enabling the order to progress. OnePlace has changed all this, with the platform helping merchants to place orders with H+H in a consistent, complete and more accurate way. It ensures the supplier’s team has all the information it needs to progress orders from the outset. This boosts efficiency, which in turn helps merchants to enjoy faster order turnaround times and better OTIF. A change for the better Given these win-win benefits for both merchants and suppliers, H+H is now encouraging more NMBS members to use OnePlace for their ordering requirements. And while the manufacturer understands there may be some initial reticence when it comes to merchants swapping to a new approach from one they know, it is confident that any reservations will be

short-lived as “the ease and efficiency of using OnePlace will soon see to that.” Matthew adds: “When orders arrive via lots of different means, it’s harder to keep track and there’s greater margin for error. As its name suggests, OnePlace gives us a single and centralised portal through which we can monitor and manage orders placed by our merchant customers. “Not only does this reduce the risk of duplication and of order details being overlooked, but it also ensures greater transparency and responsiveness. Rather than an order sitting with one person, it can be viewed and dealt with by the wider team. This means that if someone is on holiday or unavailable, a colleague can pick the order up and take care of it without delay.”

For H+H, the value of OnePlace also goes far beyond administration. By enhancing the order process, it supports the supplier’s “desire to maintain the highest levels of professionalism and to deliver exceptional customer service,” acting as the ‘facilitator’ which helps it to respond to customers’ needs with greater speed, efficiency and accuracy. ■ For more information about NMBS OnePlace, use the shortcode www.rdr.link/mce018

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BRICKS, BLOCKS & MASONRY

Caught in the slips Described as a precision-engineered solution to meet the demands of contemporary construction, Forterra brand Omnia has launched what is billed as the first UKmanufactured extruded brick slip system where the full package — including rails, fixings, and brick slips — can be sourced from a single supplier. PBM reports.

he manufacturer states that the days of having to “engage multiple suppliers to create a mechanical brick slip system are now over,” thanks to its new innovation which has been launched to help meet demand for innovative and sustainable ways of building — all while still achieving a traditional brick aesthetic. The slips mechanically fix to a steel single rail system to create a light weight, A1 (non-combustible) rated rainscreen façade that is suitable for mixed-use mid- and highrise developments and retrofit applications. The Omnia Mechanical system can be integrated into prefabricated panels and modular systems with the flexible rail system able to accommodate different slip sizes and coursing patterns to help architects adhere to local design codes, even if modern methods of construction are being used to construct the building. Martin Smithurst, Product Development and Technical Support Manager at Forterra, explained: “A greater emphasis on safety and sustainability means that project teams are seeking faster, safer and more environmentally conscious ways to deliver a building that largely looks the same on the outside but is

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constructed using alternative methods. (Plus) long-winded product sourcing and ordering brick slips, associated rails and other components from multiple suppliers are a thing of the past with our new Omnia system.” He continued: “We’ve utilised Forterra’s decades of brick making experience to develop an all-in-one system that can be used to reflect regional brick styles to let new facades sit seamlessly alongside traditional brickwork. “The genuine brick finish and range of colours available makes it easier to meet planning requirements without being constrained by traditional masonry construction methods that in some projects, like high-rises, are not the most efficient way to build.” There are two brick slip design ranges available — Origin and Engobed — to help architects design facades that are in keeping with the local area. The Origin clay range showcases the natural colour and texture of clay, while the brick slips within the Engobed range have a coloured coating applied pre-firing. This coating creates a broad and versatile colour palette of the most popular brick finishes in a range of reds, browns,

monochromes and yellows, as well as buff, purple and blue options. The brick slips are manufactured at Forterra’s plant in Accrington which has been making bricks from locally sourced clay for more than 100 years. As a purpose-made, extruded brick slip system, the design of each slip has been precision engineered to reduce material waste and energy consumption. In addition, the system is also compatible with Omnia’s Soft Mud Brick Slip range, a selection of cut brick slips from the popular Measham brick range, giving specifiers a broader choice of finishes alongside Omnia’s extruded slips. Furthermore, the system has undergone extensive testing. Fire testing was carried out by Warrington, building regulation structural testing by Lucideon, and CWCT Sequence B testing by UL Solutions. The manufacturer states that all of the test data has been independently verified by KIWA, giving architects and specifiers additional reassurance on system compliance and performance. ■ For more information, use the shortcode www.rdr.link/mce019

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BRICKS, BLOCKS & MASONRY

Recycling proficiency test

fficially launched at Circular Steel UK — the industry’s leading event dedicated to making structural steel reuse viable at scale — earlier in the summer, the free booklet from Cleveland Steel & Tubes has been developed to provide a practical guide on how to specify reused steel, how to ensure it complies with relevant building regulations and even offers advice on logistics. Reused steel is available as beams (or pipes) that come from surplus stock or are reclaimed during demolition, and CST notes that major construction contractors have been enjoying the lower cost and carbon of reused structural steel for some time now in high-profile projects like sports stadia. And with the rise of sustainability on the residential construction agenda, interest is growing in reused steel for homes. “We are seeing a significant rise in enquiries and sales of reused steel for residential projects,” said Roy Fishwick, Managing Director of CST. “e amounts of steel supplied are relatively low compared to the tonnage we provide to major contractors, but the cost and carbon savings still stack up.” Regarding the new guide, Roy continues: “Property owners are increasingly asking contractors for reused steel in their house building and renovation projects due to the significant carbon savings it offers over new steel. We want to make reused steel more accessible for builders’ merchants, so they can remain a one-stop-shop for these residential construction projects.” Steel is a high carbon product with CO₂ emissions up to 2,400kg/T. In the housebuilding and self-build sectors, CST states that real-world steel reuse applications “have already demonstrated carbon savings at

up to 97%.” In addition, “there are proven cost savings of up to 60% compared to new steel.” As Roy explains: “We oen find that clients come to us for the sustainability benefits of reused steel and are surprised at the cost savings on oﬀer. It is a win-win for builders’ merchants as it is a low carbon product with potentially high margins.” Designed for merchants and their customers, the guide also “busts myths” around the suitability of reused steel for building projects, demonstrating that it can be easily certified via a materials testing report (MTR).

“Property owners are increasingly asking contractors for reused steel in their house building and renovation projects due to the significant carbon savings it offers over new steel.” “A lot of contractors, housebuilders and renovators are unaware of how accessible reused steel really is,” said Roy. “It requires a little more planning, but this is more than outweighed by the typical cost savings.” e publication covers the benefits of reused steel, ensuring regulatory compliance, and how to specify reused steel. It also deals with reworking the steel if required, as well as how to manage delivery and installation. Roy concludes: “One of the challenges some of our clients encounter is that smaller

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Reusing structural steel has huge circular economy benefits and can be much more cost effective than new steel while offering good margins for merchants. So says Cleveland Steel & Tubes, which has recently launched a new guide specifically created to help builders’ merchants sell more reused structural steel for housebuilding and renovation projects.

building contractors are unaware of reused steel. Armed with our guide and case studies, any self-builder, property developer or renovator should be able to easily demonstrate that it is safe, legal, and easy to use.” ■ Based near Thirsk, North Yorkshire, CST is reputedly the UK’s largest supplier of reused steel, holding more than 70,000 tonnes in stock. It has supplied steel to major projects including the London Olympic Stadia and Canary Wharf’s Wood Wharf.

■ Download the guide from the CST website via the shortcode www.rdr.link/mce020

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MARKETING SUPPORT

Seal of approval New packaging from Thompson’s is designed to pay tribute to the brand’s near 100-year history, while the ﬁrm has also launched new formulations for its popular patio sealant range.

irst launched in 1929, the packaging refresh celebrates the supplier’s heritage by re-designing the original logo and re-instating Thompson’s brand character, Addis the Seal. Each range also incorporates its own brand-new colourway, ensuring the new designs enable much easier product identification and selection on store shelves. In addition, Thompson’s has reformulated three of its patio sealing products: One Coat Patio & Block Paving Seal, Wet Look Patio & Block Paving Seal and Satin Patio & Block Paving Seal.

Transitioning from solvent-based to waterbased, the new formulations offer faster drying times, easier clean-up and low odour, as well as being better for the environment. Its Patio & Block Paving Cleaner product has also been re-engineered with the latest generation surfactants, meaning the more powerful formulation “can clean, revive and protect patios in minutes.” Jimmy Englezos, Senior Brand Manager at Thompson’s said: “It has been a privilege to pay note to Thompon’s extensive history through the re-imagined packaging design.

Celebrating nearly 100 years in the industry, one of the most well-known waterproofing brands, Thompson’s has stood the test of time and proved its products can be labelled as the reliable option for the trade.” ■ For more information, use the shortcode www.rdr.link/mce021

Tailored training Appropriately enough, ‘ﬂexibility’ is key to the mix of classroom and onsite training oﬀered to Flex-R’s merchant and installer customers.

lex-R has been providing product installation training courses for its roofing contractor customers for more than 25 years. Over that time, the company has refined its training content and delivery methods, offering training at merchant branches, within classroom facilities at its two training centres, and through on-site support on live projects. The aim is to provide flexible training options to suit the requirements of its merchant and roofing contractor customers alike, outlining the benefits of its professional waterproofing solutions for flat roofs. The supplier states that increased focus on fire risk management, insurance

48 PBM SEPTEMBER 2026

considerations and site safety has contributed to growing interest in cold-applied roofing systems for some applications. For instance, EPDM remains a widely used roofing membrane system that can be installed using relatively straightforward application methods when installed in accordance with manufacturer guidance and project specifications. Regular classroom training takes place at the Flex-R training facilities in both High Wycombe and Huddersfield (pictured), with Training & Installations Manager Tim Bowers explaining: “The company provides different training options with the aim of improving

the understanding of Flex-R roofing systems and supporting correct installation in accordance with Flex-R specifications and published installation guidance.” Flex-R products have been supplied in the UK for more than 25 years, with systems available with material warranties subject to project type, specification and warranty terms. ■ For more information on Flex-R’s merchant training provision, use the shortcode www.rdr.link/mce022

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TALON 40TH ANNIVERSARY GIVEAWAY Talon says it is celebrating its 40th birthday in style with a new giveaway offering installers the chance to win “a serious haul of trade prizes” this autumn. Customers will be able to win various prizes via the supplier’s social media channels, while installers buying bags of Talon Hinged Clips or Nail-in Clips from their local merchant could find themselves an instant winner too, with Talon 40 Scratch Cards hidden inside selected bags across the country offering prizes including Apple iPads, DeWalt kits, ADEY products, Greggs vouchers and more. Find out how you can get involved via www.rdr.link/mce023

RAK CERAMICS BATHROOM SOLUTIONS 2026 BROCHURE Now available in print and online versions, the new Bathroom Solutions 2026 brochure spans 238-pages and is “packed with beautiful lifestyle photography” to provide a comprehensive overview of RAK Ceramics’ bathroom ranges. An essential sales and reference tool for stockists and for consumers looking for inspiration, the full-colour A4 catalogue features clear and concise product information — covering everything from sanitaryware, furniture and baths to taps, showers and accessories — alongside up-to-date pricing details. For more information and to view or download a copy, use the shortcode www.rdr.link/mce024

METHVEN AFFORDABLE HOUSING BROCHURE Dedicated solely to the aﬀordable housing sector and bringing together comprehensive product information alongside practical support on safety standards, sustainability measures and regulatory requirements, the new brochure is available to download or as a hard copy. Showcasing an extensive range of products, the 45-page brochure “arrives at a crucial time for the sector as strengthened water eﬃciency regulations and standards are reshaping how housebuilders and housing providers approach water consumption.” Download the guide via www.rdr.link/mce027

BRITISH GYPSUM FIRE-RATED JUNCTION GUIDANCE

ALTECNIC PRODUCT GUIDE

British Gypsum has introduced a new comprehensive best practice guide dedicated to fire-rated junctions — addressing a “long-standing gap in fire safety standards and helping construction professionals design and build with confidence.” Aligning with various BS EN standards and supporting the evolving requirements under the Building Safety Act, the guidance “is designed to raise industry standards, reduce risk and provide assurance at vulnerable points of fire-rated systems.” Download the guide via www.rdr.link/mce025

Altecnic has launched its new 2026/27 General Product Guide, introducing over 130 new products alongside an expanded heat pump section showcasing solutions designed to support the energy transition. The latest edition features several new and updated product ranges across water quality, pressure management, heat pumps, and system protection, helping installers and speciﬁers meet the demands of modern building services. Available in both digital and print formats, the guide can be downloaded via www.rdr.link/mce028

WAVIN ‘WAVAN’ CITY PLUMBING TOUR The WaVan has been back on the road this summer, partnering with City Plumbing on a 25stop tour to bring Wavin’s Hep₂O Keyless range, Osma drainage and underﬂoor heating and ventilation solutions directly to installers across the UK and giving them the opportunity to get hands-on with products, speak directly with the supplier’s experts, participate in fun challenges and take advantage of exclusive promotions. For more information about booking the WaVan to visit your branch, use the shortcode www.rdr.link/mce026

For more examples of supplier support for merchants on the PBM website, enter the shortcode www.rdr.link/mce029

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ADVERTISEMENT INDEX

Aanco (UK) Ltd t/a Made For Trade ...........................page 11 www.rdr.link/mce100

Owlett-Jaton ...............................................................page 28 www.rdr.link/mce113

Arctic Hayes Ltd .........................................................page 24 www.rdr.link/mce101

Pavestone UK Ltd ......................................................page 25 www.rdr.link/mce114

AUTOPA Ltd ................................................................page 28 www.rdr.link/mce102

Professional BUILDER LIVE ......................................page 46 www.rdr.link/mce115

Azpects Ltd .................................................................page 22 www.rdr.link/mce103

professionalbuildersmerchant.co.uk .......................page 27 www.rdr.link/mce116

Buckbootz ...................................................inside front cover www.rdr.link/mce104

Setcrete .......................................................................page 43 www.rdr.link/mce117

edding UK Ltd .............................................................page 25 www.rdr.link/mce105

Sika Ltd ........................................................................page 33 www.rdr.link/mce118

ForgeFix Ltd ................................................................page 28 www.rdr.link/mce106

Tarmac ..........................................................................page 41 www.rdr.link/mce119

Impact Handling ...........................................................page 8 www.rdr.link/mce107

TEP Products Ltd ........................................................page 34 www.rdr.link/mce120

Kinedo | SFA Saniflo UK Ltd ......................................page 37 www.rdr.link/mce108

Ultratape ..................................................outside back cover www.rdr.link/mce121

Knauf Group ..................................................................page 4 www.rdr.link/mce109

VELUX Group ..............................................................page 17 www.rdr.link/mce122

KNIPEX Tools UK Ltd ..................................................page 31 www.rdr.link/mce110

Wavin ............................................................................page 10 www.rdr.link/mce123

Long Rake Spar Company Ltd ..................................page 27 www.rdr.link/mce111

Wienerberger Ltd .......................................................page 45 www.rdr.link/mce124

Marley Ltd ...................................................................page 38 www.rdr.link/mce112

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With Paul Davies

ALL CHANGE So, after a very American World Cup (lots of pizzazz and razzamatazz on the surface, but maybe a little hollow when you looked under the hood…) this summer followed by an epic FIFA fallout in the immediate aftermath, we’re quickly back to the business of the Premier League. It promises to be an intriguing campaign, not least because of the record-breaking amount of managerial churn… By my count, NINE clubs start the campaign with new faces in the dugout which beats the previous record of eight exactly a decade ago when a certain Pep Guardiola joined Man City. City are now one of those with the ‘under new management’ signs up following the conclusion of the Catalan’s era-defining tenure, alongside Liverpool, Chelsea, Newcastle, Palace, Bournemouth, Forest, Fulham and newly promoted Ipswich. You can arguably add Tottenham to that list as well, given that Roberto De Zerbi was only in charge for a handful of games… And with Coventry and Hull obviously renewing their acquaintances with the division, that’s a further two changes to throw into the mix as well. Of course, a fair few of these gaffers are well versed in the white heat of the Premier League. The likes of Glasner and Iraola (and

effectively, Maresca) have simply switched clubs. In addition to, er, contrasting playing careers in the division, Frank Lampard and Gary O’Neil have both managed here before while Alonso and Arbeloa obviously also had successful spells with Liverpool (and in news to me, Arbeloa seemingly ended his playing career at West Ham, making four appearances in 2016-17… Anyone else remember that? At all?!). However, for Bournemouth’s Marco Rose, Pierre Sage at Palace and new Toon Army general Matthias Jaissle, it really is a journey into the unknown. As new systems and tactics get developed and refined, a host of new signings and player moves across the board mean that it is all rather excitingly unpredictable. Compounded with the inevitable post-Word Cup hangover for many Premier League stars, I’ve got a feeling that the first few weeks of the campaign are going to be completely bonkers. And I’m absolutely fine with some chaos…

FIFA FARCE I admit, I got swept up by the hullabaloo of the early stages of the tournament in last month’s column, writing that FIFA perhaps deserved some plaudits for what was developing into a fantastic World Cup even in spite of the many controversies apparent in the build-up. While the actual football largely remained pretty exciting throughout (the final was obviously a bit rough…), the real scandal broke in the days and weeks that followed. It was already all-too clear that Infantino seemed to know the price

of everything and the value of absolutely nothing, but there must be limits. Despite the furore, the FIFA chief looks likely to remain in post, largely thanks to what I must grudgingly concede are his masterful tactics when it comes to the machinations of global football politics. ‘Hydration’ breaks, Balogun and that appalling half time show should already have been the last straw but maybe all this will now be a final wake-up call to protect what is left of the beautiful game’s crumbling integrity.

THE PBM LEAGUE With the season due to kick off almost literally at the same time this issue hits your desks or lands in your inboxes, a quick reminder that the ‘just for fun’ Professional Builders Merchant FPL League has been relaunched for the new season.

If you’ve joined the battle to find the top merchant fantasy football manager before, your team should be automatically entered into the League this time around. For any newbies wanting to take part, the code to join is s1y8ea. Good luck for the season ahead!

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