Professional Motor Factor February 2022

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PROFESSIONAL

MOTOR FACTOR

BATTERIES Ecobat Battery upskills staff

IGNITION & ENGINE MANAGEMENT MEYLE emphasises significance of product data

FEBRUARY 2022

EMBRACING CLICK & COLLECT? MAM Software on online shopping habits and how factors can meet customer demands

news ■ appointments ■ expert opinion ■ interviews ■ products

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VOLUME 22 ISSUE 2 FEBRUARY 2022

6-7 NEWS

14-17

BUSINESS & TRAINING

CONTENTS

9-12

PEOPLE & INDUSTRY

18-21

MARKET TRENDS & ANALYSIS

REGULARS

BATTERIES

Viewpoint ...........................5

Ecobat Battery further increases its in-branch training to benefit factors................................23

News....................................6

CTEK: ‘Be ready. Be charged. Be smart.’ ............................................................................................25 Autoelectro aims to bolster distributor technical know-how........................................................26

Appointments ...................9 Sealey reveals new SPBC fully automatic battery chargers ........................................................27 What’s New?...................32 Environmental Insight................................33

IGNITION & ENGINE MANAGEMENT DENSO Iridium TT ‘minimises stock holding, while maximising engine performance’ ......28 MEYLE explains importance of product data for electronic components ..............................29 HELLA urges factors to remind customers of importance of correct fault diagnosis ..........30 NGK offers NTK Lambda sensor top-tip ..............................................................................................31

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VIEWPOINT

Editor TOM HENMAN Group Editor KIERAN NEE Group Manager ROBERT GILHAM Senior Account Manager ALEX DILLEIGH Design DONNA BOOTH Group Production Manager CAROL PADGETT Production Assistant KERRI SMITH Professional Motor Factor is an essential business magazine for those with decision-making responsibilities within motor factors. To be removed from this magazine’s circulation, please call 01923 237799 or email circulation@hamerville.co.uk. Printed by Walstead Roche Published by HAMERVILLE MEDIA GROUP Regal House, Regal Way; Watford, Herts; WD24 4YF Tel: (01923) 237799 www.pmfmag.co.uk tom@pmfmag.co.uk Twitter: @PMFmag Facebook: @ProMotorFactor LinkedIn: Professional Motor Factor Magazine Copyright © 2022

Professional Motor Factor: Certificate of Average Net Circulation for the 10 issues distributed between July 2020 and June 2021 Net total: 3,297 United Kingdom: 3,297

Keeping things under review I’ve been back on Professional Motor Factor for a few months now, and I’ve been encouraged by the level of interest and feedback received on some of the articles produced by our excellent contributors. Whether it's in the palm of your hand or on a screen, I'm delighted that readers have been enjoying the magazine. Naturally, I won’t get everything right and as my own worst critic, I’m always hoping the next issue is better than the last – as a motor factor, are you forever analysing your performance? Whether it’s the profit and loss account or ability to manage your staff, are you constantly reviewing? In this month’s issue, Ecobat Battery offers a superb, in-depth insight into how its staff are continually strengthening their skillet (pg 23). It’s a crucial part of the company’s ongoing strategy to assist you and your colleagues, not just to maximise battery sales opportunities, but to ensure they’re always by your side and ready to offer support when it’s required. Its training manager, Christopher Jones, explained: “It’s important that we are fully informed in all aspects of the battery business, including how they (factors) work and how to care for them. “By following this course of action, we are properly equipped to inform and guide our customers, which in turn helps them when they are speaking to their workshop customers and supplying them with the replacements they need.” Sticking with batteries, VARTA offers its expertise and experience to estimate how the increased pressure to go electric will impact you, your customers and the industry as a whole (pg 20). Spoiler alert: the company doesn’t think traditional work – the bread-and-butter, as one of the company’s technical trainers, Andy Cook, put it – will be drying up anytime soon. That said, the company does allude to workshop businesses preparing for the changing car parc: “Some forward-thinking independent workshops are taking advantage of it, by specialising in the aftermarket electric vehicle segment. News on these types of workshops report business is booming, particularly because, at present, they are few and far between and often have little local competition.” Going back to reviewing performances and looking at how improvements can be made, how far along are you with e-commerce? Our front cover focuses on MAM Software, which reports in the magazine how customer shopping habits have transformed rapidly during last 18 months and is urging factors to “embrace the Click & Collect trend”. The company believes businesses can make the most of this powerful tool, if that business has the right website to provide the surface – do you offer a Click & Collect service? How successful has it been? Have the last 18-24 months seen a dramatic shift in online traffic? Get in touch and let me know. In the meantime, have a great February.

Tom Henman Editor

The publishers and editor do not necessarily agree with the views expressed by contributors, nor do they accept responsibility for any errors of translation in the subject matter in this publication.

Front Cover ©PhotoGranary/AdobeStock Pg 12 ©terovesalainen/AdobeStock Pg 16 ©zephyr_p/AdobeStock Pg 28 ©serhiibobyk/AdobeStock

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NEWS LKQ Euro Car Parts expands branch network in South West England LKQ Euro Car Parts has opened its first branch in Cirencester, offering drivers and workshops in the area “convenient, local access” to the distributor’s 160,000-strong range of car, light commercial vehicle and speciality parts. LKQ Euro Car Parts said its range is designed to help local businesses futureproof their operations and cater for the latest, cleanest vehicles on the road. It stocks the likes of Bosch, Duracell and Continental, as well as having its own line of brands. While the Cirencester branch is LKQ Euro Car Parts’ first in the

town, it already has sites across South West England, including Gloucester, Bristol and Bath. LKQ Euro Car Parts Divisional Director, Chris O’Rourke, said:“It’s great to be here and we’re delighted to be able to provide an even better service to our customers in Cirencester and the surrounding areas. “As well as having a team of industry experts in-store ready to help customers find exactly what they need when they come in, our new branch offers a fantastic Click & Collect service along with amazing weekly offers.”

IAAF names Maverick Diagnostics as latest member

Partbusters to supply Dayco steering & suspension range Partbusters and Dayco have agreed a deal that will see the supplier’s customers have access to a full range of steering & suspension products. Partbusters UK Operations Director, Nigel Owen, said: “Dayco is a partner we are proud of, as it has remained committed to the automotive aftermarket for 110 years. This for us is the absolute reason to be backing such established manufacturers.” Dayco EMEA Sales and Marketing Director, Diego Grigoletto, added: “We look forward to working with the team and are excited about what this partnership will mean for our customers and the entire aftermarket supply chain, as they gain easier access to our complete range of new steering and suspension components.” Partbusters believes it is an exciting time for the company and its strategic partners, with several major announcements planned both for UK and international markets.

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The Independent Automotive Aftermarket Federation (IAAF) has welcomed Maverick Diagnostics to its organisation. Maverick Diagnostics provides automotive IT services and original dealer diagnostic equipment, specialising in technical areas, such as vehicle manufacturer (VM) registrations, set-up of dealer tools and training of dealer diagnostic tools. The company partners with a European vehicle technical support business to offer its end-to-end support for all aftermarket workshop types, equipped with or without dealer tools. It also provides other types of workshop equipment, such as aftermarket diagnostics tools, key programming products, ADAS and air conditioning products. The brand is also looking to develop and produce its own diagnostics tool range specifically aimed at electric vehicles. Maverick Diagnostics Managing Director, Andy Brooke, said: “By joining the IAAF's membership, we would like to contribute to the ongoing 2023 BER situation. We work daily with the trials and tribulations of VMs, so we feel uniquely placed to report issues with dealer diagnostic tool usage and processes to the federation.”

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ProMotorFactor

@PMFmag

www.pmfmag.co.uk

tom@pmfmag.co.uk

GS Yuasa illustrates how its Powering What Matters with nationwide ad campaign

Kalimex celebrates double award

A nationwide advertising campaign that explores the world of GS Yuasa through the eyes of a six-year-old girl and her mother as they go about their day has been launched. The 40-second clip, broadcast on ITV, Absolute Radio, YouTube, social media and digital billboards, shows the pair observe the diverse range of applications – Powering What Matters – served by the battery manufacturer. From starter batteries to satellites, GS Yuasa reveals how it “supports everyday life for millions of people around the world”. GS Yuasa Battery Sales UK Ltd Managing Director, James Hylton, said: “We’re incredibly proud of the difference our batteries make in enabling the everyday lives of millions of people around the world. Powering What Matters celebrates this and brings the GS Yuasa name to the forefront of our activities for the first time. “We wanted to explore the enormous breadth of applications we power. From exploring the deepest depths of the ocean to the International Space Station 250 miles above earth, our batteries are the number one choice for millions of applications around the world.” To explore the world of GS Yuasa, including an exclusive competition, follow GS Yuasa on social media – search ‘GS Yuasa’ or #PoweringWhatMatters

Kalimex celebrated two awards at the recent JLM Lubricants Distributor awards’ ceremony held at Circuit Zandvoort. The UK distributor of JLM Lubricants not only won top sales for the second consecutive year, but Colin Benzie (bottom-left) was named Marketing and Sales Employee of the Year. Kalimex Managing Director, Mike Schlup, said: “We are delighted to win these awards, and it only reinforces the success that we are seeing in the UK. This growth is being driven by mechanics and motorists learning more about the issues around diesel and diesel particulate filter emissions and choosing JLM products to help solve these problems.” Restrictions in place meant many JLM distributors joined the event online; however, JLM Brand Ambassador and DPF Doctor Network Founder, Darren Darling, was among those able to attend in person and enjoy the backdrop of the circuit.

Ben launches self-referral to free Life Coaching service for automotive community Ben has unveiled a new self-referral route to access its free Life Coaching service. Anyone who works, or has worked, in the automotive industry, can now register for free Life Coaching sessions by completing a short selfreferral form online. Specially-trained life coaches will work closely with individuals to identify the areas in their lives that they would like to change or improve, gaining an understanding of where they are now and finding out where they would like to be in the future. Whether it’s improving their lifestyle or fitness, saving for a dream home, progressing their career or simply boosting self-confidence, Ben’s team of life coaches are on hand to help make those goals a reality. Ben Health & Wellbeing Director, Rachel Clift, said: “We know that there are many people out there who feel stuck and feel that they are not making the most out of their life. Whether it’s a lack of confidence, time, or motivation, it’s common for people to stand still, or stay in their comfort zones rather than pushing themselves to make the changes that they’d like to, to improve their quality of life – this is where Ben’s Life Coaching service can step in.” Complete the form online at www.rdr.link/FG001

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PEOPLE & INDUSTRY

APPOINTMENTS

Movers & Shakers

PMF introduces this month’s movers and shakers as they begin a new stage of their career in the UK aftermarket.

Banner Batteries Banner Batteries, one of Europe’s leading manufacturers of batteries and battery ancillaries, has appointed Kevin Roberts as business development manager. Reporting directly to Country Manager, Lee Quinney, Kevin will be responsible for targeting Banner’s diverse and growing customer base of motor factors, workshops, independent distributors and other specialist automotive parts outlets. With more than 11 years’ experience of the UK aftermarket, having held sales and business development manager positions with the likes of Ecobat Technologies, CES UK and Euro Car Parts, Kevin has a proven track record in sales and key account management, developing strong and sustained customer relationships and identifying new business opportunities. Kevin said: “I am delighted to get the opportunity to work for one of Europe’s leading manufacturers of original equipment (OE) batteries and within such an important sales territory. In order to continue to develop Banner’s market penetration across the North of England and Scotland, I shall be looking to focus on key principles: promoting OE product quality aligned to price competitiveness, delivering

outstanding levels of customer service, and developing long-standing and successful customer relationships.” Lee Quinney added: “The whole team at Banner is delighted to welcome Kevin into the fold. He has a proven track record in the automotive aftermarket, and we are confident this will prove instrumental in strengthening Banner’s position across Scotland and the North, both of which are important strategic territories. Supplying a first-class service to our customer base remains one of our main priorities, together with promoting Banner’s OE pedigree, and Kevin will help spearhead this moving forwards.”

Melett Turbocharger specialist, Melett, has announced the appointment of Rebecca Johnson as marketing executive, to help develop and support the brand’s marketing activities. Rebecca boasts a wealth of experience in communications and events throughout a number of different sectors. Melett reported she will use her knowledge and skills to develop key marketing activities across social media, digital marketing and exhibitions, both in the UK and internationally. Rebecca said: “Melett employees are very passionate about what they do, friendly and always ready to help. I feel like I’m already a key part of the team after such a short amount of time!

“My new role is very varied, as no two days are the same, and I’m really enjoying rising to the challenges and learning something new every day.” Melett Group Sales Director, Darren Johnson, said: “Rebecca

will make a great addition to the Melett team, to help support our digital marketing efforts. Her experience in events will also enable us to focus on the return of face-to-face exhibitions.”

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PEOPLE & INDUSTRY

INTERVIEW

VLS offers its support to motor factors New Verification of Lubricant Specifications (VLS) Chairman, Mike Bewsey, on why he took the top job, his to-do list and offers motor factors advice on missold or mislabelled engine oil. Mike, congratulations on your new role as VLS chairman – what made you want to take on this job? Mike Bewsey (MB): “I was delighted to be invited to become the chairman of VLS. I have been involved with VLS since 2016 as a board member and have seen first-hand just how vital our work is in upholding standards in the lubricants industry. “VLS aims to achieve an open and level playing field that benefits all lubricant companies by verifying the performance claims and technical specifications upon which lubricants are marketed to the end user. It allows all companies to compete on service, value and product quality whilst assuring the claims made on lubricant products are valid and reliable. “As well as chairman of VLS, I am also business unit director of Moove Lubricants, a key player in the lubricants industry. Over the years, VLS has given Moove the assurance it

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10 PROFESSIONAL MOTOR FACTOR FEBRUARY 2022

needs that if we come across a product in the marketplace that has a conflicting technical specification or performance claims that simply don’t make sense, then we can have it checked out. If necessary, it can be tested by an independent third party to validate our concerns and resolve any mislabelling issues.” What are your main objectives going to be moving forwards? MB: “I am very proud of everything that VLS has achieved to date and very much want to build on those solid foundations. “Over the years, the types of cases that VLS have handled have changed. VLS has adapted to reflect market needs. In 2019, VLS launched new marketing claims guidance in response to cases involving overclaiming of specifications. In 2020, VLS entered into a primary authority relationship with Buckinghamshire & Surrey

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Trading Standards to support greater compliance for members and the industry by providing assured advice on lubricant marketing issues and the basis of claims in consumer law, as well as providing an intervention and escalation route for noncompliant products in the case of noncooperative lubricant marketers. “In 2022, our main objectives will be to support the transition to dealing with specifications built on new technology, including plug-in electric hybrid, electric and hydrogen vehicles. With original equipment manufacturers (OEMs) pushing forward with new technology to meet the upcoming internal combustion engine ban planned for 2030, whilst motorists are holding onto their vehicles for longer than ever, lubricants manufacturers, distributors, mechanics and motorists alike will need our support to understand how to correctly market lubricants and use them in vehicles, as we begin to transition away from petrol and diesel engines. We can provide stability during change and maintain that all-important level playing field for those involved in the lubricants industry. “I also see a role in VLS undertaking greater outreach with other similar

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PEOPLE & INDUSTRY

INTERVIEW

programmes, from Germany’s FSQ programme to the Australian Lubricant Association’s product quality programme, API’s product quality surveys and even ATIEL’s product compliance and monitoring, to ensure a joined-up and cohesive approach in sharing our experience here in the UK with other national and global product compliance programmes.”

emissions standards in all driving conditions, including slow city traffic. Whatever the standards are, OEMs will be the first affected. We will continue to work closely with members to support them in the transition to new, even more sophisticated lubricants that can help manufacturers meet the emissions standards – whatever level they are set at.”

lubricant blenders, manufacturers and distributors alike know that they will be held to account by VLS to ensure that lubricants are correctly described and really can deliver what they claim; however, as our industry evolves, we know there is still work to be done to ensure a transparent marketplace that end-users can have confidence in.”

Are lubricant manufacturers prepared for Euro VII emissions standards? MB: “We are expecting the European Commission to announce its draft proposals for the new Euro VII emission standards in early 2022. The industry has been debating for some time how far these standards should go. The German Association of the Automotive Industry has already warned that the move could result in the combustion engine being phased out from as early as 2025, as the stricter CO2 and NOx emissions limits being introduced will result in combustion engines no longer being competitive. “We are also expecting new tests which will require vehicles to meet stricter

Why are there fewer cases going through to VLS now as opposed to two years ago? Despite the pandemic, do you feel the message around compliance is being heard and understood within the industry? MB: “When VLS was first formed in 2013, there was clearly a lack of understanding in the marketplace. VLS initially worked through a higher volume of cases, improving education and standards across the industry. As a result of better compliance, the number of cases reported to VLS is now lower; however, those that are being reported are more complex and often take longer to resolve. “We are confident that the message around compliance is being heard and that

What should motor factors do if they suspect a certain motor oil is being mis-sold or mislabelled? MB: “If an engine oil sounds too good to be true or a motor factor has any concerns about it being mis-sold or mislabelled it is important to double-check. You can report a product you have concerns about to VLS, who will independently investigate it to confirm if it really can deliver what it claims. Poor quality or incorrect engine oil can cause accelerated wear in gears and bearings, leading to increased maintenance costs and, if left unchecked, eventual engine failure.”

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For more information about VLS, www.rdr.link/FG002

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PEOPLE & INDUSTRY

EMPLOYMENT LAW

Driving for work: the employment law issues I f an employee is entitled to a company car, it is advisable that this fact and any conditions about use of the car are set out in their employment contract. Likewise, for anyone who must be able to drive in order to do their job properly, it is important to state in the contract that loss of their driving licence might lead to their dismissal (if no jobs that don’t involve driving are available as an alternative). It is also a good idea to have a Driving for Work Policy in a business, setting out rules for use of company vehicles, reimbursement of fuel costs, insurance, safe driving etc. Some employers will want to go further and have specific rules about withdrawal of a company vehicle if the employee has too many accidents or convictions.

Driving licence

An employer is entitled to know the status of their employee’s driving licence if they need to drive on company business. The most efficient way to check an employee’s licence status nowadays is for the employee to produce a check code to allow the employer access to their driving record on gov.uk – visit www.rdr.link/FG003

Trackers

Many employers will install trackers and other devices to monitor the location of their vehicles and the speed they’re being driven. If factors do use trackers in their company vehicles, it is vital that they issue employees with a Privacy Notice under the Data Protection Act, specifying the purposes for which they will use the data recorded on the device(s); for instance, if tracker information will be used to discipline employees for speeding or careless driving, employees need to know in advance that this might be done.

Family-friendly leave

As personal use of a company car is classed as a non-monetary benefit, employees on maternity, paternity or adoption leave will normally be entitled to keep their vehicle during periods of such family-friendly leave. It’s advisable to discuss with employees whether they do

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If employees drive as part of their job, whether in their own vehicle or a company vehicle, it’s important to know that complying with the law is not just about dealing with issues, like insurance and maintenance. There are various employment law issues that ought to be covered too. Pauline Hughes of Just Employment Law highlights the main issues motor factors should be thinking about. want to keep their vehicle during periods of extended leave, as they will still need to pay tax on the benefit while their earnings are likely to be reduced.

Termination of employment

If an employee who has a company car is paid in lieu of notice when their employment ends, it’s important to understand that they will normally be entitled to a payment in lieu of the value of the benefit they are losing if their company vehicle has to be returned right away. Some employers will avoid this problem by writing into employment contracts that a payment in lieu of notice will cover basic salary only, and there is no right to a payment in lieu of benefits.

Who are Just Employment Law?

Just Employment Law supports employers throughout the UK to have compliant contracts, policies and procedures. Our annual retainer service provides employers with the certainty of unlimited employment law support and advice, delivered by specialist solicitors, for a fixed annual fee.

For more information about Just Employment Law, www.rdr.link/FG004

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BUSINESS & TRAINING

E-COMMERCE

‘Meet your customers’ demands with an e-commerce website’ Customer shopping habits have been shifting for some time, but the past 18 months have really expedited the pace of change. MAM Software wants motor factors to “embrace the Click & Collect trend”.

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ccording to a 2021 report by Retail Economics, 46% of consumers have shopped online for a product they would previously have bought in store. The convenience that e-commerce provides is here to stay, and it’s up to motor factor businesses to make sure they have a platform that is up to the task. MAM Software has expanded its offering, not only by providing ERP solutions, but also a range of e-commerce platforms that are fully integrated with its software. Many businesses are already reaping the benefits of B2B and B2C online trading by using these platforms, as are their own customers.

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Getting online is straightforward Setting up an e-commerce website is often quick and easy. Full integration with factors’ ERP is a good start, not least because relevant details will be pulled through directly from their software solution. This eliminates some of the manual effort needed to maintain their portal, and ensures their customers always have access to the latest information. MAM Software Business Development Director for e-commerce, Giles Greenslade, said: “Many people are surprised at just how much automation there is with our websites. The core software is constantly

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BUSINESS & TRAINING

being updated and written with best SEO practice in mind; we have a clear roadmap of where we are going and have built ERP in the industries that are most relevant to our customers.”

Embrace the Click & Collect trend

One shopping trend that has gained popularity over recent months is Click & Collect. GlobalData’s report forecasts it will account for 13.9% of online sales this year, making it a lucrative option for any business that’s serious about trading online. Giles believes that during the national lockdown, it was the safety of Click & Collect that made it so appealing; however, consumers are now recognising it as a convenient way to shop in the long term: “There has recently been a cultural shift,” he revealed. “People can still go shopping, but they realise they can now get exactly what they want before they visit a store. It’s a very powerful offering if a company has the right website to provide the service.”

Outperform the competition with an e-commerce website

One of the biggest advantages of an ecommerce platform is that it opens up businesses to their customers 24/7. In an age where having a website is very much the norm rather than exception, it has become a necessary tool for staying competitive in a challenging market. Giles said: “A lot of people are using mobile devices out of normal working hours. If they can’t find what they need from you, they will go straight to your competitors to see if they have it, who will ultimately secure the sale.” An e-commerce site also has the potential to inspire greater customer loyalty. If someone knows they can get a product, night or day, they will return to that website time and time again for the sheer convenience it has to offer. In some cases, ultimately, they might not make the purchase online. An e-commerce website acts as a shop window, so the customer can see what’s available, they might then head into the branch for a conversation before they finally make a purchase.

E-COMMERCE

Don’t overlook mobile optimisation

When choosing an e-commerce website, it’s essential not to overlook the importance of mobile optimisation. An increasing number of consumers now search for and purchase what they need using a mobile device, with a study by Centre for Retail Research suggesting 43% of online retailing in the UK is now carried out via smartphones and tablets. Giles added: “Make it easy for a mechanic to get hold of the part they urgently need to fix a car. The days of having to call a supplier are over – making a website mobile-friendly will make it infinitely more appealing to the modern consumer! “With a diverse range of e-commerce solutions, we are perfectly placed to help with the next stage of digital transformation.”

For more information about MAM Software, www.rdr.link/FG005

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BUSINESS & TRAINING

E-COMMERCE

Alliance Automotive Group trusts TecDoc to increase e-commerce business As consumers shift to digital platforms and e-commerce in the automotive aftermarket expands, Alliance Automotive Group (AAG) sees the Data Quality Management (DQM) initiative driven by TecDoc as a “critical success factor”. independent automotive aftermarket: reliability, a wide range of products, and easy search capability for customers.

Customer experience the key to success

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AG is all about selling replacement parts, workshop equipment and consumables online,” said AAG Germany Head of E-Commerce, Andreas Leusbrock, who boasts more than 20 years’ experience with TecDoc Catalogue data, as both a data supplier and TecDoc user. “There is a growing set of new players, such as online dealers and online platforms, that are filling the niche between workshops and end customers. They are redefining the customer experience and distribution channels.” AAG sees three major features to help businesses stay successful in the

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“Reliability and a comprehensive product range are our bread and butter,” acknowledged Andreas. “For easy searching’, we rely entirely on TecDoc. The TecDoc Catalogue data is integrated into our platforms. We know that our AAG catalogues are only as good as the quality of the underlying data and information. “That is why the data quality from TecDoc is a critical success factor. It facilitates the identification of exactly the right part from the product line, making it easier for us to sell parts online and reduce errors. Customers have a positive experience when they can identify parts correctly, quickly and reliably from TecDoc Catalogue data.”

Data excellence helps to sell more products

Continuously since 2020, TecAlliance has been running a ‘data quality offensive’ to optimise data quality in the TecDoc Catalogue. As vehicles become more complex, high-quality data is needed to pinpoint the differentiating features workshop customers need. Only accurate and complete data permit distinction among products for the same vehicle and

ensure correct product/vehicle allocation. Andreas added: “DQM optimises our daily data management processes. We want to become more efficient, and we can do this with the quality of data we receive from TecDoc. For us, it will mean a higher percentage of online orders, especially in particular product groups where they are lower. I hope that the improved quality of the TecDoc Catalogue data will help customers to accurately identify replacement parts through better descriptions, reducing the need for the independent aftermarket to use original equipment identification systems.” One element of the DQM initiative is a new set of rules with additional validations and key performance indicators that support parts manufacturers in improving their product data: “I am glad to see that the industry is onboard because all these changes will lead to greater standardisation of data, so that, ultimately, we can sell more products in the independent aftermarket. We obtain the TecDoc data via monthly data packages. And every month we receive better data. DQM increases customer confidence in buying online. More orders – fewer returns. And that is exactly what we would like to achieve,” concluded Andreas. For more information about TecAlliance, www.rdr.link/FG006

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BUSINESS & TRAINING

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“We have seen fantastic results using JLM Lubricants’ DPF Regen Plus and Emission Reduction Treatment…to keep DPFs clean while only doing short journeys.”

n addition to providing details on the wide range of products from JLM, the publication includes a series of useful articles on exhaust and emissions issues, which will help factors give good advice to their customers on which products to recommend and when to use them. On page seven, for example, journalist, Rob Marshall, looks into the problems related to GDI engines and emissions. GDI engines use high-pressure direct injection technology to reduce greenhouse gases and improve efficiency and although this ticked the box for car manufacturers, the downside was that engines became dirtier. Read Rob’s article to learn more about this issue, including some useful tips from Ewan Lawson Motors in Scotland and ESM Autogas Technnik in Germany. Turning to page 33, readers will find a special DPF Doctor feature. Here Darren Darling, the founder of the DPF Doctor network, discusses how distributors can enhance their diesel and diesel particulate filter (DPF) service with additional training and building JLM products into their service programme. To quote Darren, he said: “We have seen fantastic results using JLM Lubricants’ DPF Regen Plus and Emission Reduction Treatment…to keep DPFs clean while only doing short journeys.” Plus, DPF Doctor, Barry Lawson, shares two case studies, which highlight how to diagnose underlying issues which, ultimately, lead to DPF problems. This is a message that JLM is keen to get across to the trade in the UK and Kalimex Managing Director, Mike Schlup, explained further: “When presented with a DPF problem, a common response is to force a regen or thrash the car down a

SUPPORT

dual carriageway to clear the blockage. Even if this works, it does not solve the root cause of the problem and the blockage soon comes back. Repeated forced regens or use of multiple additives, especially low-quality iron-based products, can quickly lead to terminal damage costing the motorist thousands, all of which could have been prevented with a bit of additional knowledge and diagnosis.” Darren expands on this major problem on page 48, together with Stephen Kasapsis, a DPF Doctor in Australia. Further detail on this serious issue is covered on page 50. The DPF Doctor network is seeing hundreds of terminally damaged DPFs every month, almost all of which could have been saved and repaired if the problems had been addressed correctly earlier on. Darren Darling added: “Most garages appreciate that DPFs require relatively high temperatures to regenerate. What they may not know is that higher temperatures are not always better, and the car has measures to protect itself.” Darren emphasises the importance of good quality training and readers can find out more on page 36. JLM Drive is crammed with useful information to help factors and their trade customers improve their DPF and emissions service and offerings, which, in turn, will add value and profit to their business. Kalimex recommends they read the copy accompanying this month’s issue of PMF and share it with colleagues and customers. For more information about JLM, www.rdr.link/FG007

JLM Drive: Technical support for factors and their customers Included with this month’s issue of Professional Motor Factor is a copy of JLM Drive. This informative publication is produced by JLM Lubricants, manufacturer of professional diesel, petrol and Autogas additives, distributed in the UK by Kalimex.

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MARKET TRENDS & ANALYSIS

INDUSTRY INSIGHT

TALK OF THE TRADE

PMF has pinched a copy of the most recent edition of Professional Motor Mechanic and picked out four stories that should perk readers’ interest this month.

GYS Marketing Manager, Richard Fothergill, explained the differences between the three types of booster packs offered by the company: traditional, lithium and super capacitor. He said: “In winter, we see many problems (when it comes to) starting vehicles. The once humble booster pack was always the solution but, as with all things, technology has created more options for the technician. As well as conventional booster packs, we now see super small lithium booster packs and the very exciting development of batteryless boosters which operate with supercapacitors. “Booster packs are a popular and effective means of starting a vehicle where no mains supply is available. Traditionally, and still very much the popular, are the units with a specially designed starter battery inside; however, technology has now enabled alternative solutions; there are now three technologies each offering different advantages to help drivers get a vehicle started.”

Meanwhile, MS Motorservice dives under the bonnet to reveal all about electropneumatic valves. Within the article, a company spokesperson said: “Electropneumatic valves are small, unobtrusive and frequently fitted within areas of the engine compartment which are difficult to see or access. The function of the valves within the pneumatic system of the vehicle is equivalent to the function of switches and dimmers in electric circuits. “In connection with a pneumatic actuator, it is thus possible to operate valves or to control turbochargers, for example. They offer the following advantages: 쎲 High actuating forces from within a small space 쎲 The necessary low pressure as auxiliary energy is available in almost all vehicles (due to the low-pressure in the intake manifold or generated by a vacuum pump) 쎲 Only a small amount of electric power is necessary for the actuating processes”

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PMM also ran a product test on WD40 Specialist Penetrant. Dixons of Pudsey got to work on some particularly hard-to-budge parts and found that a few sprays were enough to save a lot of hassle and money – here’s an extract from the test: “When the opportunity arose to use the penetrant spray on a particularly awkward rusted jeep suspension job, the expectations were high. The promises on the can were that the spray “specifically targets corroded or rusted components and mechanisms. Its formula loosens stuck or seized parts quickly and easily...” – now was the opportunity to see whether it lives up to the hype or not. “We used it with and without the spray straw, using the straw to get into the harder-to-reach areas and gave the bolts and ball joint a thorough coating. We left it to work its magic and kept returning to try and spanner off the nuts. It did eventually work. One application wasn’t enough for this job and in the

INSIDE THE ISSUE

end, it took three coatings to get there, but get there we did – without the use of added heat. “After leaving the penetrant to soak, we removed the nut and could see where it had done its job. The alternative in this situation would have been to use heat and possibly cut through the nuts. This would have been time consuming and costly.”

There was also an interview with Ferodo’s Jonathan Allen, who opened up about Fuse+, the company’s latest technological development. PMM Editor, Kieran Nee, asked how Ferodo developed its Fuse+ technology, with Jonathan revealing it took “three years of engineering, extensive laboratory and real-world testing of 75 different materials”. He added: “(It took) the careful selection and combination of 20 of those materials to produce this latest innovative and unique pad.” When asked how Fuse+ ensures cars are fitted with the most environmentally sustainable option, Jonathan replied: “By including our exclusive zero-copper Eco-Friction Technology, which cuts pad emissions by 60%, Fuse+ Technology helps to protect the environment, and workshops can be assured they are providing motorists with a sustainable solution. “Ferodo’s parent company, Tenneco, was one of the first companies to offer low and zero-copper brake pads. Its zero-copper formulations were developed using a tribological fingerprinting process to identify alternative materials that can provide the same stopping performance; noise, vibration and harshness characteristics; durability performance as traditional copper brake pads.”

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MARKET TRENDS & ANALYSIS

FORECASTING

VARTA: ‘The bread-and-butter business of a garage will remain for many years to come’ VARTA lends it expertise and experience to predict how ‘increased pressure’ to go electric will impact the independent aftermarket and how the battery manufacturer can steer customers in the right direction.

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s higher emission restrictions imposed by governments around the world come into place, and a consumer mind-shift to greener options and more environmentally friendly footprints, vehicle manufacturers (VMs) have come under increased pressure to go electric. The UK government ban on petrol and diesel car sales by 2030 is not an uncommon approach in achieving a reduction in emissions – most European countries have similar plans to enforce the restriction on traditional internal combustion engine (ICE) vehicle sales. As drivers become more accepting of electric vehicles (EVs), this is reflected in new car registrations, with full EVs expected to be 30% of European sales by 2030. In the UK, alternative fuelled vehicles (hybrids as well as EVs) accounted for 44% of new car sales in 2021 – 10% of which were full EVs, according to GiPA; in fact, the BBC reported that EV registrations rose by 75% last year, from 108,000 to 191,000 – this is a strong indicator that the car parc is changing.

What does all this mean for the automotive aftermarket? There are workshop businesses preparing for the changing car parc already; some forward-thinking independent workshops are taking advantage of it, by specialising in the aftermarket EV segment. News on these types of workshops report business is booming, particularly because, at

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present, they are few and far between and often have little local competition. Despite all the developments mentioned above, the aftermarket should still consider that by 2030 forecasts suggest only 7.5% of the vehicle parc in Europe will be full EV. The vast majority of cars on the road will still be a mix of traditional ICE and those with a start-stop system, and so the traditional work and repair jobs carried out in workshops across the UK will remain. VARTA Technical Trainer, Andy Cook, expanded: “Even though the very latest vehicles are increasingly electrified, the bread-and-butter business of a garage will remain for many years to come. Yes, there are those businesses preparing for the future, but garages shouldn’t be alarmed; there is still plenty of traditional work (and will be) for the foreseeable future.” VARTA has predicted that what the vehicle parc will see developing in the immediate future is the rise of start-stop vehicles. New ICE models being released without a start-stop system are minimal, and by 2023, 53% of the UK parc will have a start-stop system. This is key for the battery replacement market, as these types

Vehicles are fast becoming increasingly software-based, with many VMs investing heavily in this direction: Volkswagen has recently acquired a majority stake in connected car platform, WirelessCar, and is planning to hire 10,000 digital experts in its Car.Software organisation by 2025. 씰 Mercedes has added over 200 software engineers to its MBition division, focusing on future technology developments for its vehicles. 씰 Toyota has recently announced a €1 billion investment in connected car and artificial intelligence, and many of the other big players are also significantly putting budgets towards this type of activity. 씰

It is clear that cars being developed currently will be packed full of computer modules and electrical features – less mechanical, more software-based.

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MARKET TRENDS & ANALYSIS

of vehicles require a different kind of battery, either an Absorbent Glass Mat (AGM) or Enhanced Flooded Battery (EFB). Andy said: “A traditional flooded leadacid battery cannot be used on start-stop vehicles, and, therefore, the aftermarket share of AGM and EFB batteries will continue to increase dramatically from 16% in 2018 to 41% in 2023. “Factor staff and those fitting batteries in the workshop need to be aware if the battery required for a vehicle is a start-stop type, as fitting the incorrect technology can result in a vastly shortened lifespan, or some functionality on the vehicle not operating correctly. “It is essential that an AGM or EFB is fitted to these start-stop cars, (as) an older style lead-acid battery simply will not do the job on a car that is constantly stopping and then starting again; they were not designed to handle the increased number of start cycles.” In addition, VARTA said it is vital to have an up-to-date battery tester in the workshop, which has the capability of accurately testing the vehicle’s battery, and this includes AGM and EFB types. Many

older testers will not be able to test these types, and so it is worth workshops investing in the latest test equipment. To help understand if a vehicle needs a start-stop type battery, VARTA offers the free-to-access VARTA Partner Portal to all factor staff and technicians; the online platform uses original equipment information to help identify the correct battery for every vehicle, and also includes

FORECASTING

step-by-step fitting instructions, location of the battery, job time and re-coding information. Access to the VARTA Partner Portal is available via all internet-enabled devices. Visit www.rdr.link/FG008 to find out more. For more information about VARTA, www.rdr.link/FG009

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BATTERIES

Ecobat Battery further increases its in-branch training to benefit factors As part of its ongoing strategy to assist motor factors in maximising battery sales opportunities, pan-European and multi-brand distributor, Ecobat Battery, continues to train its frontline team throughout its branches across UK and Ireland. Ecobat Battery Training Manager, Christopher Jones, explains how the company is proactively helping them.

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t’s important that we are fully informed in all aspects of the battery business, including how they work and how to care for them. By following this course of action, we are properly equipped to inform and guide our customers, which in turn helps them when they are speaking to their workshop customers and supplying them with the replacements they need. With the advent of micro hybrids (vehicles fitted with a start-stop function), battery technology underwent a significant transformation with the traditional starter, lights and ignition (SLI) battery – that was the staple fitment for vehicle manufacturers for decades – taking a back seat in favour of first, Absorbent Glass Mat (AGM), then Enhanced Flooded Batteries (EFB). The shift in the aftermarket was somewhat slower, as demand for SLI batteries remained very strong well into the micro hybrid era. This was in no small part because many motorists simply turned the start-stop function off, which meant that the AGM/EFB batteries fitted to their vehicles were not making anywhere near the number of engine starts they were

designed for, so they just kept on going; however, this anomaly is now much less common, so sales of AGM and EFB batteries make up an increasingly large segment of the market and it’s these batteries that we really want to help our customers understand. As now, more than ever, the performance of the battery is a key factor for the correct function of many of a vehicle’s systems; assessing its condition is a best practice principle that should be adopted by every workshop, and factors are a vital link in the chain to get this message across. It is important to note, however, that there is a distinction in the way this assessment should be made, depending on the type of battery being tested. A conventional SLI battery in a vehicle with a traditional system only requires equipment to measure its state of charge (SOC), whereas to check AGM/EFB batteries, technicians require a device that also tests the battery’s state of health (SOH). While the SOC can be simply determined with a voltage measurement, to make a reliable statement about the SOH

requires a complex test procedure, which among other things, considers the cold start power (CCA), the residual capacity (Ah) and the charge acceptance (CA).

Importance of battery validation tool

When fitting a replacement AGM/EFB battery in a start-stop equipped vehicle, another important consideration that factors need to highlight, is the need for technicians to use a battery validation tool, such as Ecobat Battery’s EBT 420, to ensure the new battery is correctly assimilated into the vehicle’s battery management system (BMS). This element is an important step that is often overlooked and means that even if the battery is of the appropriate technology and correct specification, incorrect validation will result in the wrong charge algorithms being applied to the new battery via the BMS, which will considerably reduce its service life, could lead to an unsuccessful warranty claim and result in an unhappy customer. For more information about Ecobat Battery, www.rdr.link/FG010

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BATTERIES

CTEK: ‘Be ready. Be charged. Be smart.’ Vehicle charging specialist, CTEK, shares what advice motor factors can offer their non-trade customers when seeking help on batteries. They can help them gain a better understanding of a car battery, which, when combined with the regular use of a reliable battery charger, can ensure they enjoy a care-free journey.

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Understand how the cold affects a car battery. Drivers need to be aware that it can take as much as two-and-ahalf times more power to start a cold engine. Also, a battery can lose as much as 35% in performance when temperatures hit freezing, and up to 50% if temperatures sink below that.

2

Look out for signs of a weak battery. If the battery isn’t sufficiently charged, the car will gradually turn off ‘non-essential’ functions to focus the remaining charge on keeping the engine turning, and drivers of cars with a start-stop function may find it failing to kick in. Drivers should look out for any signs of change, like the way the car starts, or the operation of the electrical system in general.

3

Check and charge. Ideally, drivers should check their batteries and use a battery charger to top it up before any cold weather takes hold. A smart battery charger, like the CTEK CS ONE, uses patented APTOTM ‘adaptive charging’ to check what type of battery the customer has – lead acid or lithium – and then establish how much charge is needed

to safely top it up. The CS ONE is designed to be as simple as possible for the customer to use; just plug the charger in, pop the two black clamps on either terminal, and the charger will do the rest. For the last 20% of charge, the CS ONE gradually reduces the rate of charge, so there’s no danger of overload. It will then let the customer know when it’s finished, and when the battery has enough charge to start the car safely.

4

Are you getting enough? If drivers are nipping out on lots of short journeys, the alternator won’t have the time or capability to replace the 150-350A of battery power it takes just to start the car, causing gradual drain on the battery. Also, driving around will only ever charge the battery to 80% capacity so, to top it up to 100%, drivers will always need a battery charger. On-board computers, heated seats, heated steering wheels, tracking devices, keyless entry and other technology also draw a lot of power from the battery, even when the vehicle is stationary, and an inactive car battery will lose 0.1V of energy every month. Even a small drop in charge can compromise the battery health –

causing sulphate crystals to build up, degrade the battery and reduce capacity – so it’s important to check the battery regularly and keep it fully charged.

5

Get into a regular maintenance regime. Charging a car battery at least once a month prolongs its life by up to three times, so investing in a charger like the CS ONE, with built-in functionality for both maintenance and troubleshooting, is a smart choice. It uses adaptive charging to measure the battery’s health, then delivers the right level of power to get it working at optimum capacity, with a built-in temperature sensor that automatically adjusts the output voltage for cold conditions.

6

Don’t get caught out in the cold. For added peace of mind, CTEK’s CS FREE is a portable battery charger, which uses ‘adaptive boost technology’ to gently and safely give a flat battery enough charge to get going in around 15 minutes. The CS FREE even has USB-A and USB-B ports to charge mobile devices, PC, tablet and other devices.

For more information about CTEK, www.rdr.link/FG011

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BATTERIES

Autoelectro aims to bolster distributor technical know-how Autoelectro UK Sales Manager, Nick Hood, explains some of the ways a starter motor, fitted to a Ford Fiesta MK8 (2017-onwards), can burn out. This should help stockists when liaising with their workshop customers and improve their own knowledge of the system. Excessive cranking

This will run down the battery, and the technician is likely to hear the engine turn over slower than normal. The effect of prolonged cranking causes the starter motor to burn out due to low speed/high current. Autoelectro advises technicians to check for a loose or corroded connection and that there is no resistance in the main feed lead from the battery, check the earth points for signs of corrosion and ensure good contact from battery to chassis and chassis to engine block. What’s more, they should also check the battery condition by fully charging the battery, which should show 12.6V or above, before performing a ‘load test’ with the correct equipment – the battery should maintain 9.6V for at least 15 seconds. Ongoing engine starting issues, such as leaking fuel injectors, faulty coil pack, fouled spark plugs and vapour lock, can put excess strain on the starter motor and, if not resolved, can lead to a complete failure of the starter motor.

Running on

The starter will continue to run or stay ‘in mesh’ while the engine is running, which will, generally, cause a whining noise and, if prolonged, a burning smell. This can be seen on a starter motor as a bluish discoloration of the armature shaft and pinion. The usual cause for this is a sticking ignition switch or relay sending a constant feed to the starter motor. This must be resolved before running the vehicle, as it will cause permanent damage and, ultimately, failure of the starter motor.

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Fitting issues

Certain starter motors come with locating dowels and guides, which should always be used when fitting a new unit. Not using dowels or guides may mean the unit won’t sit flush onto the bell housing, causing meshing issues and, ultimately, permanent damage to the starter and/or the flywheel.

Autoelectro acknowledges that it can only provide guidance, and motor factors should always advise technicians to consult the vehicle manufacturer’s information for full details and instructions. This bulletin, along with many others, are available to view on Autoelectro’s website: www.rdr.link/FG012. The 1986 Dashboard, free to sign up to, provides technical and product information on individual references, along with the latest press releases, social media updates and new-to-range part numbers. There’s also a search bar for part or OEM numbers, while users can look back at their search history. For more information about Autoelectro, www.rdr.link/FG013

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BATTERIES

Sealey reveals new SPBC fully automatic battery chargers Within the new-look The Tool Promotion, with more than 60 new lines spanning over 150 pages, are some of Sealey’s battery testers and chargers, which ensure customers can be charged and ready to go!

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f there is any sign of a slow-starting battery, it should be checked and replaced, if necessary. Sealey said its BT2101 battery tester provides a fast and accurate assessment of the vehicle’s battery condition, even with the battery partially discharged. Meanwhile, the tool & equipment supplier has revealed new SPBC fully automatic battery chargers that boast the latest in technology and are backed up by a five-year guarantee. The

three seven-stage models offer an output charge between eight and 16A, depending on the model, and are designed for charging and maintaining a variety of Enhanced Flooded Battery and Absorbent Glass Mat (start-stop), GEL, lead acid and calcium batteries with auto chemistry selection. The zero-volt battery charging feature enables recovery and charging of a completely discharged battery, whilst reverse polarity,

short circuit, and over temperature and overcharging protection provides a high level of safety. The LED screen displays illuminated charging stages, volts and amps output and battery capacity. Additionally, the SPBC30 (pictured) and SPBC40 have the capability to charge lithium batteries and a 13.5V DC power supply, providing support for the battery during prolonged electronic diagnostic checks. For more information about Sealey, www.rdr.link/FG014

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IGNITION & ENGINE MANAGEMENT

DENSO Iridium TT ‘minimises stock holding, while maximising engine performance’ DENSO’s TT spark plugs are available in both nickel and iridium, and since their introduction in 2009 and 2015 respectively, the range has continued to grow in popularity with motor factors countrywide; however, DENSO Pan EU Strategic Marketing Manager, Fatiha Laauich, explains how factors needn’t commit to “huge stock commitments to effectively cater for the relevant vehicle parc”.

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park plugs play an important role for vehicle manufacturers (VMs), as they respond to global legislation and seek to maximise engine efficiencies and minimise exhaust emissions. DENSO is an original equipment (OE) supplier to VMs worldwide and also has a long-standing commitment to the aftermarket, where it supplies OE quality products that are designed and manufactured in the company’s own QS 9000 and ISO 9000 certified factories.

Few part numbers, large range coverage

The DENSO Twin Tip or TT spark plug was originally developed for VMs for OE applications in 2003, with the original Nickel TT introduced to the aftermarket in 2009; however, the range was boosted in 2015, when the company added its Iridium TT plugs, which feature the world’s smallest diameter iridium alloy centre electrode (0.4mm) and a platinum ground electrode of just 0.7mm diameter, which improves performance by up to 20% compared to conventional nickel spark plugs, as it allows the spark they generate to grow 360 degrees in all three dimensions. This improves the ability of the fuel/air mix to both ignite and expand more quickly, maximising the amount of fuel that is burned during each combustion cycle,

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optimising engine performance and efficiency in the process. In addition to emission reductions and increased fuel economy, Iridium TT plugs provide better cold starting performance, which is an important factor for motorists in the depth of winter. They also deliver an extended lifespan of up to 75,000 miles – more than three times that of a standard nickel plug, meaning they also make sense economically for owners looking to reduce their running costs, without jeopardising their vehicle’s reliability. Additional benefits for both distributors and installers are that the entire Iridium TT range consists of only 19 part numbers and

just 10 of these account for 97% of the total range coverage, which means that neither party has to make huge stock commitments to effectively cater for the relevant vehicle parc.

Delivering OE quality solutions Today, the complete TT range is made up of 35 consolidated part numbers, 16 for Nickel TT and 19 for Iridium TT, which, together, cater for 83% of the European car parc. The offering is designed to allow factors to provide independent workshops with the highest quality replacement parts, as well as upgrades to the vehicle’s original spark plugs. DENSO remains dedicated to enhancing automotive technology and bringing OE quality solutions to the independent aftermarket, the company’s TT range evidence of this. It is this advanced technology that levels the playing field between independent workshops and their VM franchised dealer counterparts, too, enabling professional technicians to access the most technically advanced vehicle parts, thus increasing customer confidence and loyalty. For more information about DENSO, www.rdr.link/FG015

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IGNITION & ENGINE MANAGEMENT

MEYLE explains importance of product data for electronic components As a result of the three ‘megatrends’ – automated driving, energy efficiency and vehicle digitalisation – the number of assistance systems, comfort packages and electronic systems in the drivetrain and exhaust gas systems is climbing, which has also provoked an increase in the number of sensors and control units.

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lectronic parts have long ensured functional safety for vehicles. The trend of electronic systems making drive systems more efficient steadily continues in the name of sustainable mobility. The number of assistance and safety systems has also been growing at a rapid pace for some years now. MEYLE Head of Electronics, Dimitri Knorr, said: “We at MEYLE have been systematically and continuously expanding our electronics portfolio for several years and will continue to do so in the future. Generally speaking, development, customer enquiries and market developments tend to merge together at MEYLE, allowing us to offer wholesalers, workshops and drivers an adequate product portfolio that fit our premium quality standards. “One focus is sensors for the engine and exhaust gas management system. Next to our already competitive range of exhaust gas temperature sensors, we are currently extending the range of our new MEYLEORIGINAL Lambda sensors. In the area of ignition, we added the MEYLE-ORIGINAL Pressure Sensor Glow Plug to our electronics portfolio in 2021. They are

“At MEYLE, product management, engineers and application data managers work together as a team to ensure not only high product quality but also the highest possible quality of application data." available for 2.0 TDI engines of VAG models from 2016.”

Data management at MEYLE: accurate application data for guaranteed fit

The use of high-precision sensors is rapidly increasing, especially in engine and exhaust management. MEYLE said this is the only way to optimise modern combustion engines, which must comply with increasingly stringent emission standards. Sensor malfunctions can disrupt engine operation and increase fuel consumption and emissions, and the company has built up a programme in the field of engine and exhaust gas management to offer suitable solutions to the aftermarket:“MEYLE’s electronic solutions are OE-specified to the highest MEYLE standards and 100% functionally tested,” stated Dimitri.

“This means that every sensor has the same electrical signal as the OE version. This ensures perfect interaction with the corresponding control unit and correct functioning of the system.” Data management is of central importance to MEYLE product teams, both for identifying potential and for handling in the workshop. Dimitri added: “At MEYLE, product management, engineers and application data managers work together as a team to ensure not only high product quality but also the highest possible quality of application data for electronic components. In this way, we make it easier for workshops to identify the correct part and speed up the correct installation with minimising the risk of follow-up costs and For more information about MEYLE, www.rdr.link/FG016

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IGNITION & ENGINE MANAGEMENT

HELLA urges factors to remind customers of importance of correct fault diagnosis Although not seasonal products in themselves, other factors can contribute to ignition coil breakdown that are often due to the effect of worsening weather on associated components. In turn, this puts additional strain on the coil and causes it to fail. HELLA says it is the original equipment (OE) fitment for almost 130 million vehicles throughout Europe, so availability and quality are a given.

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ven without any additional strain brought about by winter, ignition coils operate in a demanding working environment where they are subject to high electrical, mechanical, thermal and chemical stress, so they need to be manufactured to the strictest standards, using the highest quality materials to work perfectly and over a long period, the company said. Insufficient output voltage or energy will cause misfiring and incomplete fuel combustion in the cylinder, which can increase the vehicle’s fuel consumption, exhaust emissions and potentially, damage its catalytic converter. Therefore, if a problem arises, irrespective of the type of ignition coil – single, dual or four-spark or contact/transistor controlled – factors must remind their workshop customers that the correct fault diagnosis is critical and basic principles for the right procedure to assess them must be followed (right). During all testing work on the ignition system, faults established during tests with the oscilloscope are not necessarily faults caused by the electronic system: they can

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Visual inspection on the vehicle:

✔ Check the ignition coil for mechanical damage ✔ Check the housing for hairline cracks and sealant leaks ✔ Check the electrical wiring and plug connections for damage and oxidation

Check the electrics using a multimeter or oscilloscope:

✔ Check the voltage supply to the ignition coil ✔ Check the triggering signal from the ignition distributor, ignition control unit, or engine control unit

Testing with the diagnostic unit: ✔ Read out the fault memory of the ignition system or engine control ✔ Read out parameters

also be caused by a mechanical problem in the engine; for example, this may be the

case if compression in one cylinder is too low, which means the oscilloscope could show the ignition voltage for this cylinder to be lower than that of the other cylinders. HELLA Electronics Product Manager, Matthew Smart, explained: “As vehicles continue to change, we work with vehicle manufacturers to develop the technology needed. Ignition and engine management is such a crucial element for the correct running of the engine, so to fully assist workshops we transfer this OE knowledge and technology to ensure that factors have access to the best offering for their customers. “To ensure their customers can be served quickly and efficiently, we recommend factors keep the most popular references on their shelves; however, HELLA UK has a 90,000 sqft warehouse that allows us to stock a comprehensive range, which provides them with access to the parts they need when their customers need them.” For more information about HELLA UK, www.rdr.link/FG017

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IGNITION & ENGINE MANAGEMENT

NGK offers NTK Lambda sensor top-tip NGK manufactures and supplies a sizeable range of Lambda sensors to the aftermarket under the NTK brand name, and the company says there are good reasons why NTK Lambda sensors are a popular choice for vehicle manufacturers (VMs) around the world.

N

GK said the experience it has in supplying VMs worldwide allows it to offer exactly the right sensor for every vehicle application. The company urged distributors to encourage workshops to always go with a bespoke OE-quality Lambda sensor. A ‘universal’ Lambda sensor is designed to cover as many applications as possible by splicing in the connector from the unit being replaced and while, in theory, this sounds like a good idea, in practice, the potential for a mismatch with the vehicle’s system or subsequent premature failure is high, NGK claimed. NGK also told distributors to help educate workshops by ensuring they fit a new NTK Lambda sensor whenever they replace a vehicle’s catalytic convertor. A worn or failed sensor can result in drastically reduced control of the fueling system, which could result in increased fuel consumption, uneven running, generally poor performance or failure of an MOT emission test, so replacement is good news for the customer, garage and distributor. NGK recommends that the function of

the sensor is checked every 20,000 miles or annually. The emissions check, as part of the current MOT test, samples the exhaust gases to monitor the efficiency of the engine, exhaust system and engine control systems. The Lambda sensor is a vital part of this system, and its function is, therefore, influenced by many other components. A malfunction of an associated part may directly affect the performance of a sensor, NGK reported. An oscilloscope and gas analyser are “more accurate ways of assessing sensor performance than relying on fault codes alone” and workshops “need to look for slow response times, output range and heater function”. Contaminants from poor quality oils and fuel, which remain in the exhaust gases, can become deposited on the sensor element affecting its operation. Even coolant from a leaking head gasket can reach the element.

enables members of its independent workshop loyalty scheme to check their points balance, browse the gift range, redeem points and win prizes instantly, all from their mobile phones.

Discover NGK’s improved PartFinder

Links to NGK’s PartFinder website can be accessed with just two clicks from its BoxClever app’s homepage. The app also

NGK has a variety of other sensors to satisfy UK requirements including:

NTK camshaft and crankshaft sensors, comprising more than 200 UK-specific part numbers with excellent UK vehicle parc coverage 쎲 A range of 87 NTK mass air flow and 69 manifold absolute pressure sensors 쎲 Exhaust gas temperature sensors, with 38 part numbers covering 33 million cars 쎲

For more information about NGK, www.rdr.link/FG018

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PROFESSIONAL MOTOR FACTOR FEBRUARY 2022 31

032_PMF_FEB22_Layout 1 28/01/2022 10:58 Page 32

What's New? COMPLETE REPAIR SOLUTIONS

ABRASIVE

Mirka has expanded its abrasive line-up with the addition of Iridium SR. This new abrasive has been designed to make a technician’s work easier by delivering a “consistent, uniform cut and scratch pattern that is fast and easy to polish out”. Iridium SR is an abrasive for the finest finishing stages of automotive refinishing and collision repair, as well as vehicle manufacturing. In addition, it performs on clearcoat, topcoat and lacquers, as well as composite processing. Steve Smith, national sales manager ART Mirka UK, said: “This abrasive’s new technology has been developed with the user in mind because it is suitable for use across multiple automotive refinish applications and provides the ultimate finish.” WWW.RDR.LINK/FG019

As part of Schaeffler’s commitment to keep the industry updated with key product and technical information, the original equipment manufacturer has started to provide a range of A4 data sheets each month, including ‘unique to market’, ‘new-to-range’ and ‘vehicle focus’ – such as the one for the Mini Cooper 1.5. The transmission needs are met by LuK, with five references covering everything from complete RepSet kits through to dual mass flywheels, concentric slave cylinders and bolt sets. Turning to the auxiliary drive system and, specifically, INA, there are seven references that include complete FEAD kits, with or without the torsional vibration damper, and single components, such as belts, tensioners, deflection pulleys and water pumps. Finally, with FAG, there are eight references that cater for all of the primary wear parts, including track rod ends, tie rods, stabiliser rods and wheel bearing kits. WWW.RDR.LINK/FG020

COIL SPRINGS

INJECTION RAIL BLANKING PLUGS When working on common-rail diesel fuel systems, it is important to avoid dirt getting into the fuel system, according to Laser Tools. It is important that the fuel rail is sealed off to prevent dirt ingress and allow individual injectors to be blanked off to allow further diagnostic tests. The company’s new set of injection rail blanking plugs (part number 7668) is designed to let the technician seal off the injector ports on the rail, one by one, to assist in the diagnosis of fuel system pressure loss. Twelve plugs are included in the set, in two sizes – M12 x 1.5mm and M14 x 1.5mm — and fit the most common-rail injection rail sizes. WWW.RDR.LINK/FG021

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32 PROFESSIONAL MOTOR FACTOR FEBRUARY 2022

Following the recent launch of steering & suspension components, Apec has announced the launch of a new line of coil springs. More recently, the Apec brand has turned its expertise to a wider range of automotive products, expanding its catalogue to meet market demand. The range consists of over 830 SKUs at launch, equating to a 92.5% coverage of the UK car parc. With rigorous testing, an IATF and ISO accredited factory, the range is further supported by Apec’s three-year, 36,000-mile guarantee. “There is a certain standard of quality people expect from Apec products,” said Apec Product Manager, Barry Luff. “When you take our commitment to that quality into account, we’re excited for what the future will bring, and this latest launch reflects our vision to develop the Apec range.” WWW.RDR.LINK/FG022

033_PMF_FEB22_Layout 1 28/01/2022 10:59 Page 33

ENVIRONMENTAL INSIGHT COMLINE AUTO PARTS IS PLEASED TO SHARE ITS COMMITMENT TO OFFERING CUSTOMERS A BRAKE PAD THAT IS CERTIFIED ‘N’ RATED UNDER THE AUTOMOTIVE AFTERMARKET SUPPLIERS ASSOCIATION (AASA) LEAFMARKTM – BUT WHAT DOES THIS MEAN EXACTLY? LeafMarkTM is a trademark of The Motor and Equipment Manufacturers Association, and this endorsement confirms Comline’s brake pads contain less than 0.5% copper by weight and conform to various other hazardous material measures. US legislation dictates that brake manufacturers and importers must selfcertify that their brake pads contain no more than 5% copper by weight, and by 2025, it reduces to 0.5%. While the law doesn’t apply to the UK, Comline believes this practice is a sensible and ethical choice, as it reduces harmful pollutants and ensures a cleaner and healthier environment for everyone. Comline actually began work to eradicate copper from its brake pad formulations back in 2016, following the environmental studies conducted in California and Washington, which triggered

COMLINE REVEALS COPPER-FREE BRAKE PAD CREDENTIALS

the law changes. Groups and regulators in those regions demonstrated that the wear of traditional brake pads caused copper and other materials to be dumped onto roadways, consequently polluting streams, rivers, and the wider marine ecosystem. Certification as ‘N’ rated, under the AASA LeafMarkTM, advocates Comline’s continued commitment to copper-free brake pads. Comline Director of Braking Product Development, Dr. Keith Ellis, said: “Whilst there is still no formal regulation of copper content in brake pads here in Europe, we took the results of studies from the United States very seriously. As a brand

we felt the responsibility to limit the environmental impact of our brake pads and quickly sought to bring our all makes range in-line with planned governance for California. “Although we have been compliant for some time, receiving the ‘N’ rated LeafMarkTM from the AASA underlines the validity of our claims and enables us to more effectively promote Comline’s copper-free credentials.” The AASA exclusively represents the North American Aftermarket supplier industry, but its LeafMarkTM symbol is now being attributed to brands, such as Comline, that reside outside of North America.

For more information about Comline, www.rdr.link/FG023

034_PMF_FEB22_Layout 1 31/01/2022 10:33 Page 34

ADVERTISEMENT INDEX Autoelectro....................................................................Page 33

Kalimex Ltd ....................................................................Page 15

www.rdr.link/FG100

www.rdr.link/FG107

Ben ..................................................................................Page 24

Kalimex Ltd ............................................................Loose Insert

www.rdr.link/FG101

www.rdr.link/FG108

Clarios ......................................................Outside Back Cover

Lubriage Ltd T/A Mannol UK ......................................Page 8

www.rdr.link/FG102

www.rdr.link/FG109

Delphi Technologies Aftermarket ........Inside Front Cover

Lucas Oil Products, Inc. ................................................Page 4

www.rdr.link/FG103

www.rdr.link/FG110

Exide Technologies (Transportation) Ltd ..............Page 22

Promotec S.r.l. ..............................................................Page 27

www.rdr.link/FG104

www.rdr.link/FG111

FAI Automotive PLC ....................................................Page 13

Ring Automotive Ltd ....................................................Page 21

www.rdr.link/FG105

www.rdr.link/FG112

Jack Sealey Ltd ..............................................................Page 11

www.pmfmag.co.uk ..................................Inside Back Cover

www.rdr.link/FG106

www.rdr.link/FG113

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WINTER PRODUCTS & LIGHTING Lumileds reveals a ‘win-win’ situation

BRAKES & CLUTCHES TMD Friction ‘brakes’ down the importance of quality

JANUARY 2022

IN THE PALM OF YOUR HAND!

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BATTERIES Ecobat Battery upskills staff

IGNITION & ENGINE MANAGEMENT MEYLE emphasises significance of product data

FEBRUARY 2022

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PMF Page Grid_Layout 1 21/01/2022 10:25 Page 1

Issue 4

DRIVE

Repair

Don’t Replace

In the Driving Seat with JLM Founder

Unlocking Profit Down the Pipe Diesel Dirt