Professional Heating & Plumbing Installer September 2021

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SEPTEMBER 2021

PLUMBING & BATHROOMS MIRA’S 100TH ANNIVERSARY

BUSINESS & TRAINING SUPPLEMENT

WAYS TO BUILD YOUR BUSINESS

THE GRANT HOUSE

THE FINAL PART OF OUR WHOLE HOUSE RENEWABLE HEATING PROJECT

TOOLFAIR RETURNS!

FOR DETAILS SEE PAGE 42

VISIT PHPIONLINE.CO.UK FOR REGULAR UPDATES AND EXCLUSIVE CONTENT

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CONTENTS phpionline.co.uk

@phpi

REGULARS 5

VIEWPOINT

6

NEWS

@professionalplumber

September 2021 VOL. 36 NO.7 phpi@hamerville.co.uk

@phpimag

12 INSTALLING A HEAT PUMP

18 HORROR SHOW 49 GIVEAWAYS 50 TOOLS & EQUIPMENT 51 PLAYTIME

SPECIAL REPORT 10 FUTUREPROOF SYSTEMS FOR RETROFIT PROJECTS

THE GRANT HOUSE 12 FINAL PART – HEAT PUMP INSTALLATION & HANDOVER

PLUMBING & BATHROOMS

BUSINESS & TRAINING SUPPLEMENT S1 TIPS TO BOOST NEW BOILER SALES S2 STUART TURNER’S TRAINING ACADEMY RETURNS S4 ADVICE ON PROVIDING QUOTES S6 USE TRAINING TO BOOST BUSINESS

15 MARKING MIRA’S 100TH ANNIVERSARY

S8 MINIMISE PAYMENT DISPUTES

16 INSTALLING BATHROOM PANELS

S10 TAKE UP TRAINING IN RENEWABLE TECHNOLOGIES

S12 TRAINING OPPORTUNITIES

43 DRAYTON’S NEW DIGISTAT

PRODUCTS ROUND UP 43 DRAYTON’S NEW GENERATION OF DIGISTAT 45 DIGITAL TAPS, HEAT PUMP GUIDES, BOOSTER SETS & MORE

S12 INVEST IN TRAINING TO FUTUREPROOF YOUR BUSINESS

48 PRODUCTS IN PRACTICE

S13 TRAINING ROUND UP S17 WIN A STUART TURNER MAINSBOOST

45 NEW SMART CONTROLS

ROOM HEATING & UFH 35 USE WATER TREATMENT SOLUTIONS TO MEET THE REGULATIONS 36 ADVANCES IN BOILER TECHNOLOGY 38 Q&A: HYBRID HEAT PUMPS 40 GLOW-WORM’S NEW COMPACT BOILER PROFESSIONAL HEATING & PLUMBING INSTALLER SEPTEMBER 2021 3

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VIEWPOINT

phpionline.co.uk EDITOR JONATHAN COLE phpi@hamerville.co.uk ADVERTISEMENT MANAGER JAKE TATUM jtatum@hamerville.co.uk NORTHERN & MIDLANDS SALES EDDIE WRIGHT ewight@hamerville.co.uk MANAGING EDITOR TERRY SMITH DIGITAL GROUP MANAGER STUART DUFF DESIGNER GEMMA WATSON GROUP PRODUCTION MANAGER CAROL PADGETT PRODUCTION ASSISTANT CLAIRE SWENDELL DISTRIBUTION MANAGER KARL CLARK PRINTED BY WALSTEAD PETERBOROUGH LTD PUBLISHED BY HAMERVILLE MEDIA GROUP Regal House, Regal Way, Watford, Herts WD24 4YF. Tel: (01923) 237799 Fax: (01923) 246901 Copyright © 2021 PROFESSIONAL HEATING & PLUMBING INSTALLER is a business journal for those involved in the installation, maintenance and repair of heating and plumbing systems. It is available to the trade at leading heating and plumbing merchants and specialist outlets throughout the UK.

@phpi

@professionalplumber

phpi@hamerville.co.uk

Bounce back Over the past few months much has been made about the outlook for the condensing gas boiler. In the new build sector the government has already indicated a shift to low carbon heating is required from 2025. But with around 25million boilers currently installed across the UK the outlook for the replacement market is less clear. One document that could make the future slightly less opaque is the Government’s Heat in Buildings strategy, originally expected earlier this year. But – as we write – this has yet to be published.

In the meantime, the latest information from the Heating & Hot Water Information Council (HHIC) – as reported in the last issue of PHPI – shows that recent gas boiler sales remain very strong, with the 12-month average sales figure increasing by 14%. In fact, the HHIC is suggesting that 2021 could be a record year for gas boiler sales.

This may come as a surprise to some who lament the possible future for the gas boiler.

However, it should be remembered that the boiler is a familiar appliance to homeowners and installers alike: a home appliance that is, in equal measure, widely understood and completely forgotten about as people get on with their day-to-day lives.

Equally, however, it is increasingly clear that things are changing and that the path which the UK government is currently on leads towards greater adoption of low-carbon heating and, in particular, Heat Pumps. The Prime Minister himself has called for the installation of 600,000 Heat Pumps a year by 2028, part of a Green Revolution helping the UK to achieve net zero carbon by 2050.

Alongside heat pumps are other alternatives including district heating and electric heating for example. And – bringing it back to the boiler – a number of trials are currently underway to look at using hydrogen in the gas grid and sustainable bio-fuels (such as HVO) for more rural locations.

For decades we have been in a reasonably stable position when it comes to the provision of domestic heating and hot water. Due to the climate challenge we face, in the future, this may not be the case. Consequently many other technologies are coming to the fore – all part of a broad mix of heating & hot-water solutions. Getting to grips with as many heating technologies as possible could be a good move for businesses planning for the future.

Jonathan Cole

EDITOR

The publishers and editor do not necessarily agree with the views expressed by contributors, nor do they accept responsibility for any errors of translation in the subject matter in this publication.

Subscriptions to PHPI are available for 1 year (11 issues) at the following rates: UK £30 post paid Airmail £80 post paid Europe £50 post paid

56,339 (Certificate of Average Distribution for the issues distributed between January and December 2020)

For the latest news, plus video reviews, competitions and exclusive content, log on to the PHPI website at WWW.PHPIONLINE.CO.UK

Want to receive a digital copy of PHPI? You can sign up by using www.rdr.link/email PROFESSIONAL HEATING & PLUMBING INSTALLER SEPTEMBER 2021 5

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News

Share your thoughts with us on the industry via Twitter (@PHPI), Facebook (@ProfessionalPlumber), or by emailing phpi@hamerville.co.uk

COST OF HIRING A PLUMBER ON THE RISE

VAILLANT TO MANUFACTURE HEAT PUMPS IN THE UK Vaillant has announced it is to extend its UK manufacturing facility and will begin manufacturing heat pumps alongside its UK range of high efficiency boilers from 2022.

The company believes that no one single technology will address the decarbonisation challenge. It believes a combination of hydrogen gas boilers, heat pumps and hybrid systems along with controls and internet connected solutions will be key to meeting the Government’s targets.

Vaillant Group UK currently manufactures around half a million natural gas and liquified petroleum gas (LPG) appliances at its Belper plant for the UK market. From 2022, the capacity will be increased to include the aroTHERM plus air-to-water heat pump which was launched in 2020.

Joe Dunn, Plant Director of Vaillant Industrial UK said: “As the demand for renewable heating technologies grows at an unprecedented rate in the UK, the Vaillant manufacturing facility will be well placed to meet the demands of the market, contributing to Government targets for the decarbonisation of heat.”

For further information www.rdr.link/pc001

The cost of hiring a plumbing contractor has risen by 4.5 per cent in a month, according to the latest analysis of pay trends in the construction sector.

Hudson Contract, the UK’s largest provider of tax status and employment contract services to the building industry, said average weekly earnings increased to £967 during May. Ian Anfield, Managing Director, said: “We are starting to see the impact of people leaving the UK ahead of the EU Settlement Scheme deadline on June 30 and not being replaced by incomers. First and foremost, this is affecting London which has the highest concentration of foreign construction workers and the most transient labour market. There is shedloads of construction work about and growing pressure on the availability of both labour and materials.”

BOILER MANUFACTURERS MAKE HYDROGEN-READY BOILER PRICE-PROMISE The UK’s major boiler manufacturers have made a new price promise so a hydrogen-ready boiler will cost no more than its natural gas equivalent.

The move is designed to help consumers reduce carbon emissions from home heating and hot water and assist delivering the UK’s net zero commitments.

With the price-promise boilers manufactured in the UK by Worcester Bosch, Vaillant, Baxi and Ideal will cost no more than a natural gas boiler at current volume levels.

Mike Foster, Chief Executive of the boiler industry’s trade association, the Energy and Utilities Alliance (EUA) who brokered the deal, said: “Our own research tells us that consumers want to do their bit to reduce the impact of their homes and help deliver a greener future, but are concerned about the cost of some low carbon technologies. This price-promise from the Big Four ensures that consumers will be able to access an affordable low carbon heat and hot water solution.”

The price-promise was delivered in a letter to Kwasi Kwarteng, the Secretary of State at the Department of Business, Energy and Industrial Strategy.

Mr Foster noted: “The Committee on Climate Change, which advises the government, assumed that a hydrogen-ready boiler would cost £100 more than a natural gas boiler and that the total cost to consumers of decarbonising their homes would be £2.3 billion. The price-promise is a great deal for consumers.”

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POSITIVE SIGNS FROM HVO TRIALS Early results from UK HVO trials signal a major step forward for renewable liquid heating fuel development.

The UK wide trials of a renewable alternative to kerosene suggest that the new liquid fuel works in virtually all existing oil heating systems with only simple modifications, while reducing carbon emissions by almost 90%.

Nineteen sites across the country are now running Hydrotreated Vegetable Oil (HVO) in a range of heating and cooking appliances in both domestic and commercial settings. The fuel is made from fossil free, sustainable waste materials and certified via the International Sustainability and Carbon Certification (ISCC) scheme.

OFTEC CEO Paul Rose comments: “The initial trial results are highly encouraging and add further evidence to our belief that HVO offers oil heated households an attractive, low cost, low disruption solution to decarbonisation.

“Converting properties from heating oil to HVO is a simple process that costs around £500 compared to the thousands of pounds it currently costs to install a completely new low carbon heating system and the associated fabric improvements required for many hard to treat homes.”

“Crucially, at almost 90%, the carbon savings achieved are significant and would enable government’s decarbonisation goals to be met quickly and more cheaply.”

70% OF BRITS HAVE NEVER HAD A FEMALE TRADESPERSON IN THEIR HOME A new survey for Baxi has revealed that almost three quarters of Brits (70%) have never had a female tradesperson in their homes.

According to the study of over 1,000 homeowners, commissioned by Baxi to coincide with International Women in Engineering Day in June, an overwhelming 94% said they would have complete trust in a qualified female tradesperson carrying out work in their home. And while 65 per cent of homeowners would like to have the choice of either a male or female heating engineer, plumber or electrician, just under a quarter (24%) of women polled said they would feel ‘safer’ if they had a female tradesperson doing the job.

Jess Queenan (pictured), a qualified gas engineer for six years and a Baxi Customer Support Engineer, said: “I have a career that I’m proud of and a wage that I’m proud of as well. It would be great to see more women getting into it…hopefully we’ll be breaking through some boundaries over the next few years and making it [women engineers] the norm.”

ATAG COMMERCIAL ANNOUNCES INSTALLER PROMOTION The new promotion – Target 30 – will run across its XL-F, XL-W and QR Series ranges of gas boilers until the end of 2021.

Installers will be awarded points for each boiler they register with the company’s service department, with one point given for every QR Series boiler and three points for each XL-F and XL-W model. Upon reaching a target of 30 points, installers can then claim one of two major prizes – either a Testo 300 Flue Gas analyser kit or Apple iWatch 6.

Commenting on the initiative, Emiliano Gabrielli, Managing Director at ATAG Commercial, said: “Our boilers are already popular with installers, thanks to their high quality components, robust design and superior levels of performance. The Target 30 promotion allows us to support our customers and reward them for their loyalty. We’re confident installers will appreciate and enjoy the rewards on offer, as well as the reliability and efficiency of the boilers themselves.”

To participate in the Target 30 promotion installers are required to register every boiler’s warranty either by emailing service@atagcommercial.co.uk or by calling 01268 546770.

For more information on the range of high efficiency gas condensing boilers from ATAG Commercial www.rdr.link/pc002

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NEWS IN BRIEF...

The THE INSTITUTION OF GAS ENGINEERS AND MANAGERS has announced the appointment of Oliver Lancaster as its new CEO. Oliver joins the institution from Wales & West Utilities where he has worked since 2009, most recently as Net Zero Relationship Manager. He is a Fellow of IGEM and an Engineering Technician member of the institution.

To provide a more accurate reflection of the work it carries out THE GAS SAFETY TRUST will now be known as The CO Research Trust, the organisation has announced.

Baroness Finlay will become the new Chair of the Board of Trustees.

Alongside the name change, the Trust has launched a new website. www.rdr.link/pc003

Steve Keeton, Director of External Affairs and Future Portfolio at VAILLANT GROUP UK, has been elected as the new chair of the Heating and Hotwater Industry Council, HHIC. Steve has been in the industry since leaving University, working with Vaillant Group as U.K. R&D Director from 2000. Steve said: “I am delighted to have been elected as Chairman of the HHIC board and look forward to being involved even more closely with the association in the future.”

MEL GUMBS REMAINS CIPHE PRESIDENT FOR SECOND YEAR Mel Gumbs has taken on the Chartered Institute of Plumbing and Heating Engineering’s (CIPHE) National President role for a second year running.

Due to the disruption caused by the pandemic, Melville Gumbs EngTech MCIPHE RP will continue for a further year as President with Dr Henry Hung EngTech HON FCIPHE RP continuing his role as Vice President.

In his speech at the close of the CIPHE AGM, Mel praised the way manufacturers had made the switch to online learning and how the industry had been using social media to connect, discuss projects, showcase work and highlight bad practice. He said, “One feature of lockdown has been the rise of social media in our industry and the way plumbers and companies have used it to maintain contact with each other.”

As Mel enters his second Presidential year, he is looking ahead at various issues affecting the sector. Of high priority is the road to net-zero, which is raising various questions round roll out, infrastructure, installer training and the maintenance of existing gas boiler stock.

FREELANCE PLUMBERS EARNING MORE THAN £44,000 A YEAR Self-employed plumbing contractors earned an average of £920 per week during June, according to Hudson Contract’s latest analysis of pay trends in the construction industry. This is equivalent to an annual salary of more than £44,000.

Ian Anfield, Managing Director, said: “Plumbers are clearly benefiting from learning a valuable trade that remains in strong demand. The sector is still incredibly busy with housebuilding, renovation and infrastructure work and we don’t see any signs of activity slowing down.” Earnings declined by 4.9% between May and June, which was attributed to freelancers taking time off to spend with their families during the half-term holiday. Hudson Contract is the UK’s largest provider of tax status and employment contract services to the sector and supplies more than 2,500 companies across England and Wales.

WORCESTER BOSCH LAUNCHES NEW PROMOTIONS

Figures from the PLUMBING &

HEATING MERCHANT INDEX (PHMI) REPORT published in July show that value sales through specialist plumbing and heating merchants in May were more than double the previous year. Sales in the three months March to May 2021 were 81.8% higher than the same period last year, helped by an extra trading day this year and a fully opened market. Sales were also up on the same three months of 2019 (+6.1%).

Worcester Bosch has launched two new promotions aimed to give installers the opportunity to claim back rewards.

The first promotion, for the Greenstar Ri boiler is accessible to all Excelerate members and will run until 31st August 2021. Installers need to purchase, install and register each Greenstar Ri boiler via Worcester’s online Excelerate portal and set up a Worcester Bosch promotion account to access the rewards which include the opportunity to claim a £50 voucher code, which can be exchanged for gift cards with access to up to 90 different retailers.

The company is also launching a new promotion called ‘Fit 6’, which will enable Excelerate members to claim cashback based on the amount of additional boilers they purchase and install within the promotional period of 1st July and 30th November.

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SPECIAL REPORT

FUTUREPROOFING RETROFIT PROJECTS Richard Bateman, UK Product Marketing Manager at RWC, discusses best practice on how installers can futureproof systems for retrofit projects.

S

aving costs, quick installations, safety and energy efficiency seem to be hot topics within the plumbing and heating industry at the moment. With UK regulations such as Part G of the Building Regulations and TMV2/TMV3 schemes requiring a certain level of safety and energy efficiency throughout buildings across the country, dated heating and plumbing systems are now requiring renovation.

The current economic environment has led to pressure to make existing buildings work harder by retrofitting energy-saving measures, rather than simply rebuilding.

This includes plumbing and heating systems, ensuring all futureproofing considerations are taken into account before installation.

Planning pipework A large part of futureproofing your retrofit project is space saving. As we squeeze more housing units into our cities, the footprints of these living spaces grow smaller and smaller,

with residents wanting to make the most of their living space. This leads to increasingly difficult installation environments. Although the current plumbing and heating system is already in place, it may be that the system size needs reducing.

Best practice before tackling a retrofit project is to plan and assess the current pipework system. Depending on when the system was originally installed, new pipes, valves and fittings (PVF) may need to be added in order to make the system as efficient as possible. Therefore, installers need to seek products that are designed for compact spaces, while providing the same level of quality and efficiency.

Using flexible solutions is an easy way to fit pipework into compact spaces, allowing installers to bend the pipes in any direction, knowing the water flow won't be affected. The range of stainless steel hoses with an EPDM liner from RWC’s Reliance Valves is designed for drinking water applications, primarily for flexible connections between the system and the expansion vessel.

Meanwhile RWC’s JG Speedfit offers a wide range of flexi hoses suitable for cold and hot water applications, offering both push-fit and hand-tighten connectivity.

Not only does space and efficiency need to be kept in mind, but weatherproofing pipes is a crucial part of futureproofing plumbing and heating systems. Best practice is to avoid putting pipes in rooms that are prone to cold, such as lofts or basements. If pipework needs to be placed in or outside these areas, it should be properly protected and insulated. Without lagging, the water in the pipes can freeze, creating internal pressure that can cause them to burst.

Futureproofing safely When taking on a retrofit project, guidelines and regulations need to be at the forefront of your mind. With several industry regulations to consider, there’s also the energy requirements that need to be met.

Water Regulation Schedule 2.7 is a key regulation that needs to be considered when working on any plumbing and heating system. In a nutshell, this

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regulation covers where and how you should run pipes in any building with a mains water supply. It states that there should be no inaccessible fittings within the concealed floor, as the regulation does not allow for it. Secondly, the entire length of pipe carrying the water should be within a conduit (a protective sleeve for the pipe) and is therefore easily removable.

To make a retrofit system more efficient and safer for the end user, a thermostatic tap or thermostatic mixing valve (TMV) would also need to be installed if there isn’t one to the bath as regulated by law. The

When taking on a retrofit project, guidelines and regulations need to be at the forefront of your mind.

Building Regulations 2000, Approved Document G – Sanitation, hot water safety and water efficiency came into effect in 2010, in order to deliver water at safe temperatures and fight off harmful Legionella bacteria.

Whether it’s servicing current valves within a system or completely replacing them, health and safety regulations always need to be followed. Futureproofing means built to last, and by aligning to all recommended guidelines, the retrofitted plumbing and heating system should be durable and safe.

Let’s get smart From safer systems to smarter systems – in a retrofit project, installers have the opportunity to get smart with the products they choose to install. Smart controls are becoming increasingly popular as they provide an accurate reading as well as showing convenience for the user. Around 60% of a home’s energy costs are spent on heating, so there are long-term gains to be made by using smart controls.

Smart controls should be chosen on their performance and features, including the ability for customisation. For instance,

JG Underfloor’s Aura smart controls can combine underfloor heating and radiators to a single controlling system through its wireless thermostats and TRVs (Thermostatic Radiator Valves). These can be programmed to deliver desired temperatures, in specified zones/individual rooms, at specific times throughout the day, helping cut fuel bills by up to 30%.

Installing smart controls also allows easy future maintenance, as a backlog of data can be accessed, and settings can be changed. As the world moves more towards connected technology, approaching retrofit projects with this in mind will result in a more sustainable and efficient industry future.

Navigating retrofit projects can be tricky, as each installation may require new products or a complete system re-arrangement. From space, safety and smarter solutions, transforming a home’s plumbing and heating system needs due care and diligence.

For more information on the RWC family of brands and how its complementary solutions can help futureproof retrofit projects, please www.rdr.link/pc005

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THE GRANT HOUSE | Part 4 In association with

PHPI and Grant UK have teamed up to bring you a whole house renewable heating project, from start to finish. In the final part of this four-part series we follow the step-by-step installation of the Grant Aerona³ air source heat pump and the handover of the heating system.

HEAT PUMP INSTALLATION & HANDOVER I t’s time for G1 installer Jake and his generation of heat pump technology. team to fit the Grant Aerona³ air source Compact in size and highly efficient, the heat pump and prepare to hand over Aerona³ heat pumps provide homeowners the installation to homeowner with a renewable solution to fulfil their Helen and her family. heating and hot water “The renovation project requirements. Using the more gave us the opportunity to environmentally friendly R32 completely transform our refrigerant, an Aerona³ heating system, moving heat pump achieves high away from a fossil fuel performances to t the whole and going green with effectively keep You can check ou ries and access a new heat pump,” properties warm while Grant House se ing and explains Helen. also helping households knowledge, train visit y pl sim support, “Air source heat to lower their dependency m/ www.grantuk.co pump technology was on fossil fuels. e us ho nt ra eg th completely new to us when The installation we first started exploring the It is important to remember that a full options available to us with our room by room heat loss calculation had heating. Grant UK’s representatives talked been carried out as part of the G-Cert us through the benefits of this renewable Scheme process which determined the heating solution, answering our queries heat pump required to meet the design and helping us to understand how a heat conditions for this property. The heat pump could sustainably meet our heating emitters and pipework were also sized to and hot water requirements.” deliver the required heat output at the The Aerona³ R32 air source heat pumps lower heat pump system flow temperature. are Grant’s greenest and most efficient

The whole Grant House ats your fingertip

About the House The PHPI/ Grant House is a four-bedroom semi-detached property in Wiltshire which underwent a complete heating system upgrade as part of a wider renovation project.

In addition to building a large extension off the side of the property, the owners upgraded their home’s heating system, changing from a gas boiler to a renewable system thanks to the installation of a Grant Aerona³ air source heat pump.

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1 I Anti-vibration feet are put into position on a flat level base – in this case the Selman’s had a new patio laid in readiness.

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2 I Jake and Matt bolt the 13kW heat pump to the feet

2

3 I Jake plumbs the Grant Monowave 300ltr high performance cylinder in the garage. This has adequate hot water storage for the family’s needs and a larger indirect coil than a standard cylinder to effectively provide hot water with the lower flow temperature from the heat pump.

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7 Discover more about the Grant House by scanning the QR code or you can visit www.grantuk.com/thegranthouse.

11 I Finally a full handover with the

3 4 I Matt makes the heat pump plumbing connections between the unit and the cylinder.

8 I Grant's senior field engineer John arrives to assist with system set up and commissioning.

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homeowner is provided to ensure they understand the system and the importance of having it serviced on an annual basis.

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4 9 I John runs through the heat pump 5 I Both the electrical supply and controller for the heat pump, along with the system heating controls, are wired and tested by the electrician.

5

6 I Matt lags the heat pump pipework to

parameters on the controller with Jake and checks the heating system controls are set to achieve the required system performance. The circulating pump output is also set, and the emitter circuit is balanced.

7 I Jake lags the pipework in the garage.

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9

10 I John reviews the G-Cert checklist and signs off the installation.

protect against heat loss.

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12 I The job is complete!

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“Our heating and hot water demand is now being efficiently fulfilled by an air source heat pump which is working effectively alongside the complementary technologies also supplied from Grant UK,” continues Helen.

“It was useful to have John, Grant UK’s Senior Field Service Engineer, return to site to complete the commissioning and handover of the system with our installer.

He explained the heat pump controls – highlighting how important it is not to tinker with them – and it was useful having John on hand to run through the important sections of the large but very comprehensive handover file.”

You can keep track of the Grant House by using our RDR.LINK service – simply enter the following into your web browser www.rdr.link/pc006

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PLUMBING & BATHROOMS

MIRA CELEBRATES

100 YEAR TH

In 2021 Mira Showers marks its 100th year of business. PHPI discovers what the company is doing to honour the occasion and briefly looks back at some of the key moments from its history.

T

o mark its 100th year Mira Showers has launched InstallerPRO to offer exclusive rewards, training and support for installers. The new free membership programme is designed for independent trade professionals, recognising the hard work of installers, and provides ongoing support to the community. The programme offers priority technical support, business development tools and the latest professional training –

plus a range of merchandise, installer kit and retail voucher rewards. Members can earn points by uploading details of their installations to the InstallerPRO website from across a selected range of products. This includes Mira’s full digital range right up to the company’s latest addition – the Mira Activate.

Giving back With the community a prominent feature throughout Mira’s lifetime, its community

partnerships are just as meaningful. The company sponsors local sports teams – Cheltenham Town Football Club and Gloucester Rugby Club – and partners with local charities.

To mark its 100th birthday Mira has set an ambitious target of raising £100,000 for its 2021 charity partner Sue Ryder, supporting an incredible team of people to ensure the charity can continue to be there when it matters for those who need them.

To discover more about Mira’s Installer www.rdr.link/pc007 PRO scheme

SOME OF THE MEMORABLE MOMENTS FROM MIRA’S 100-YEAR HISTORY

1921

The company was founded by James MacFarlane Walker, registered in London

1936

The world’s first thermostatic shower, the Leonard thermostatic mixing valve, is launched

1959

First thermostatic shower valve capable of giving a shower under UK pressure conditions

1982

A new 12,000sq ft. purpose built production facility for electric showers is completed in Cheltenham

TO SEE MORE OF MIRA’S MOMENTS OF THE PAST 100 YEARS

2001

Mira Showers is purchased by Kohler Co. – one of the world’s leading manufacturers of kitchen and bathroom products

2017

The Mira Flight shower tray reaches two millionth production milestone. Mira Flight Safe receives the Queen’s Award for Enterprise: Innovation.

www.rdr.link/pc008

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PLUMBING & BATHROOMS

PANEL

Bathroom panels are a popular alternative to tiles and other surfacing solutions. Mermaid’s Keely Greenhalgh shares how installers can refresh a tired-looking bathroom or add a luxury statement look to a new project.

SHOW Preparation

Like with many installations, the preparation of the materials and your tools is one of the most crucial parts of the process. The first step is to thoroughly inspect your panels prior to carrying out any work. Next, prepare the tools for the job: you will require protective goggles and gloves, spirit level and tape measure, Mermaid Complete adhesive and colour matched sealant, 2mm and 5mm spacers, suction lifters, a drill, circular saw, and a jig saw if cutting circular shapes.

Next, ensure the surface is suitably prepared for affixing the panels. Mermaid’s Elite panels can be installed directly onto plasterboard or newly plastered walls, or any sound flat wall surface including existing tiled walls. Walls should be dry, clean and damp-free and level, plumb and true.

Cutting and drilling Position the panel face up or down depending on the blade type and start all cuts into the factory-finished postformed edge. As a general rule of thumb, it is always recommended to start the installation from an inside corner with the tongue removed. Jig saws should only be used if scribing curved shapes into the panel. Spade type bits should also be avoided – standard high-speed drill bits or circular hole saw cutters are the best tools for the job. If working on cutting concealed edges, we recommend a circular saw with a sharp blade to achieve the best finish.

When cutting the panels, ensure a 3mm clearance around all cut outs and holes which will be back filled with Mermaid Complete colour matched sealant.

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Affixing the panels Installation of the panels is quick and easy.

Simply dry measure and cut the panels to the size required, removing the tongue from the panel that will be placed in the corner if working with tongue and groove panels. Allow 5mm spacing between the shower tray and or bath, and 2mm between the panel and surrounding wall surface. Apply Mermaid’s Complete adhesive to the back of the panels – you will need one 290ml cartridge for each 2420 by 1200mm panel. Complete colour matched sealant cartridges will be used for sealing, seaming and jointing.

Apply the panels to the wall on the correct spacers, applying the inner corner first for tongue and groove panels, and press firmly to affix to the wall. Simply apply

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Elite range

Mermaid Panels has a diverse range of bathroom panels including its most advanced solution yet, its Elite range – with 28 new designs coming to the range this Autumn. The company’s patented technology enables installers to create completely seamless designs within shower enclosures and even wall-to-wall applications that require no trims or grouting and offer a sophisticated post-formed edge finish.

Complete colour matched sealant to the open groove before repeating the process with the next panel, also ensuring you apply sealant to the open tongue.

Use suction lifters to slide each panel into place, squeezing out any excess sealant between the tongue and groove. Then, you will need to apply sealant between panels and again, wipe off any excess immediately with a white spirit.

Repeat the above steps before filling all areas where panels meet with Mermaid Complete colour matched sealant. With that, the installation is complete and the panels should have a rest period of 24 hours to bond before any accessories are fitted.

Aftercare After completing the job, be sure to talk your customer through the correct aftercare procedures. Fortunately, with laminate panels, maintenance is minimal. Simply wipe panels down with a non- abrasive cloth and warm water to clean, ensuring no bleach or chemical products are used. Clean regularly to maintain a great finish.

For more information please

www.rdr.link/pc009

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Welcome to the

The Gas App UK Horror Show showcases some of the ‘finest’ work spotted by installers across the country. If you spot any masterpieces to rival these, please submit them to the good people at Gas App UK or email us: phpi@hamerville.co.uk

is now

The app is freely available for both iOS and Android.

Simply visit the stores and search for Gas App UK.

FREE!

SUPP FC_PHPI_SEPT21_Layout 1 06/08/2021 17:35 Page 1

BUSINESS & TRAINING SUPPLEMENT in association with

INSTALLER CLUB

BECOME A STUART TURNER APPROVED INSTALLER

RENEWABLES

WHY NOW IS THE RIGHT TIME TO GET NEW SKILLS

ADVICE ON QUOTING – WAYS TO WIN MORE BUSINESS – NEW PAYMENT TECHNOLOGY

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BUSINESS & TRAINING

BOOST BOILER SALES

Boiler Guide’s Sales Director Mike Mayfield provides some top tips to help boost new boiler sales.

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successful heating engineer needs to be a multitasker, especially when it comes to running your own business. One essential aspect of any business is selling your service to your customers, showing the value that you offer will win you more work and help grow your business.

So let’s take a look at some of the essential components of a successful sales process in the heating industry.

Be quick Things happen fast in this industry – if someone needs a boiler replacement, they do not have the luxury of time – they need heat and hot water asap. Whether someone has contacted you directly, you’ve been given a referral or purchased a lead, you need to speak to them as fast as you can. If you don’t you can be sure that someone else will, reducing your chances of winning the work.

What can you do to improve? ● Make time during the day to make calls

to prospective customers, set aside an amount of time when you can be alone and make those calls. ● Where possible, react to a new enquiry straight away, even if it is just a very quick conversation to arrange a full call at a more convenient time. ● If you don’t get through the first time, leave a voicemail leaving your details. If it’s a mobile number, send a text message introducing yourself and letting them know a time you are available for them to call them back.

This shows that you have tried to

contact them quickly and understand the severity of their situation.

Follow up Don’t be shy, it will often take more than one phone call. People are busy and might not be able to take your call. Follow the advice on voicemails and text messages from the previous step and plan your follow up from there.

What can you do to improve?

Where possible, react to a new enquiry straight away, even if it is just a very quick conversation to arrange a full call at a more convenient time.

● Be flexible – Try calling at different

Improve your online presence

times of the day. If you can’t get them in the morning, try the afternoon or the evening. Keep trying. ● Send an email – A friendly email introducing yourself and your company will boost the customer’s confidence. A lot of people prefer to communicate this way and it’s a great way to find out what the customer needs. You can also send a quote giving you further opportunities to win the job. ● Leave a great impression – Even if you don’t win this job, you may get the next one or a recommendation. A proactive response will not be forgotten by the customer.

As more and more customers search online for the best installers, it’s vital that your business does everything it can to show off what you can do. The best way to do that is by asking customers to leave you a review. While word of mouth is still important, the pandemic has proven that a strong online presence is a must for any ambitious business.

A positive review is essentially free advertising for your business and provides added opportunity to get more work. They also give new customers confidence. Being able to read the happy experience of someone with a similar requirement goes a long way to getting you that job.

When a customer in your area ‘Googles’ a service that you offer, being high up the rankings gives you a great chance at earning the work. Customer reviews help with this and keeps your business relevant in the eyes of search engines.

Boiler Guide provides leads for Gas Safe engineers without the commitment of membership fees or contracts. For more www.rdr.link/pc010 information

PROFESSIONAL HEATING & PLUMBING INSTALLER SEPTEMBER 2021 S1

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ADVERTISEMENT FEATURE

STUART TURNER’S TRAINING ACADEMY IS BACK!

Keep your skills up-to-date with the latest training from Stuart Turner.

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tuart Turner have long supported the need for training throughout the industry and its regular training programmes include college students, installers, merchant trade counter and showroom staff. Whether you are an installer currently using Stuart Turner products, or would like to learn more about our product ranges, this is the training session for you. It is easy to join and there are many benefits to joining our Installer Club.

Having recently enhanced its popular Academy to offer online training

webinars to installers, when the training academy was forced to temporarily suspend due to government guidelines during the pandemic, Stuart Turner was able to continue in delivering first class training to hundreds of installers online. Stuart Turner are pleased to announce that since August 3rd it has been back hosting in person training days consisting of one full day training with our National Training Manager, Richard Ballard.

So make sure you keep up to date on our website and social media for all news and updates regarding training, webinars and future dates.

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Focussed training Each training day focusses around one product line, so whether you are an installer looking to learn more about the Mainsboost range, or are looking to sharpen up your knowledge on shower pumps there is always a training session for you. Our trainers will be able to answer any questions you have on the day as well as tailoring content to best suit the your needs. There is an open Q&A session at the end of the training day where you can

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have all questions answered by those who know the products best.

Following the success of online Training Webinars instigated by social distancing guidelines, these will now form part of the academy structure. While hands on practical training will always be our preferred method, as spaces in training academies are limited, Stuart Turner will create a hybrid model with a mixture of “live” and online audiences at Training Sessions going forward – meaning if you can’t make it to the academy in person, you can always join online!

Training seminars are provided free of charge, take place over one full day and include topics such as: 씰 Overview of Stuart Turner products 씰 Product selection and application 씰 Installation best practice 씰 Troubleshooting and repairs

Approved installers For installers who would like to benefit from attending a Stuart Turner Approved Installer training session, an automated booking system allows access to numerous free training sessions held across the UK, and the opportunity to become a Stuart Turner ‘Approved Installer’ with their company details promoted through the ‘Approved Installer Finder’ page on the Stuart Turner website.

This allows Stuart Turner to promote approved installers when handling home owner enquiries, so we can work to support you and your business. Our Technical Assist team are on call daily to take calls from installers as well as home owners regarding Stuart Turner products. By joining the club you are added to a database of national installers that are recommended to home owners when looking for approved installers.

Installer Club Richard Ballard, National Training Manager for Stuart Turner said, “We’ve been delighted with the response from installers to date and this is an ideal opportunity to for them to update their knowledge on established Stuart Turner pumps such as Monsoon and Showermate, along with new products to market.”

Not only do you gain the support from Stuart Turner, but once you are an approved installer you are automatically enrolled to join Installer Club. Installer Club allows you to collect points everytime you install a Stuart Turner product, which you can then exchange for merchandise or even more products. Build points

Our Technical Assist team are on call daily to take calls from installers as well as homeowners regarding Stuart Turner products. with ease and earn rewards everytime you install. Its simple and easy to use, simply enter the product code online through the Stuart Turner website and your points will register to your account. From free workwear to free products you can reclaim points easily online. Join thousands of Installers currently earning points today!

The Stuart Turner Approved Installer training programme has proven to be particularly popular, and the on-line booking and confirmation process now makes it even easier for installers to view the nearest locations, venues and dates for each training session before quickly and simply reserving places for themselves and their colleagues.

Stuart Turner are looking forward to welcoming installers back in for their training sessions, if you would like to join them then head over to the Stuart Turner website and you can either reserve your space for in person training or join along online. The training is free to those who wish to join, so don’t delay!

TO DISCOVER MORE PLEASE VISIT WWW.STUART-TURNER.CO.UK

PROFESSIONAL HEATING & PLUMBING INSTALLER SEPTEMBER 2021 S3

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BUSINESS & TRAINING

I’LL GIVE YOU A Quoting for work is a common task for all plumbers – but could you be doing it better? Aaron Mcleish, a specialist accountant for the plumbing and heating industry, and author of The Quote Handbook, explains more.

Quote…

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y name is Aaron Mcleish, and I am a specialist accountant for the plumbing and heating industry. As the world locked down in early 2020, and many committed to a life in their pyjamas, (I'm not suggesting anyone in the plumbing and heating industry did that!) I decided to get to work on resolving a problem which I had witnessed time and time again with my clients. It was time to end the cycle of poor quotes.

You may not realise it, but there could well be room for improvements with your quotations. The reason many people struggle with quotations, estimates, prices and proposals is because no-one teaches it.

School doesn’t teach us how to write a quote, what needs to be included, how it should be structured for maximum results, or what the best practice is. Likewise, no-one tells you, “if you do it this way, you’ll get x% more sales”, or “if you do it this way, people are more likely to buy from you.”

Scan here

The top line Let’s talk about your top line in business.

This is often referred to as sales, turnover, revenue or income. Whatever you want to call it, it is one of the most important figures in your business. By having consistent revenue coming into the business, this then allows you to satisfy all of your expenditure and also to draw down on the profits in your business and put them into your own pocket.

If you’ve got no income coming in, you’re going to struggle to satisfy your expenditure and to have a comfortable lifestyle.

Therefore, respect, time and consideration needs to be given to your top line.

As is the case with most plumbing and heating businesses, revenue comes from quoting for jobs. You’ll quote for a job, the job will then get accepted, the quote will then convert into a sales invoice, you would then get paid on that sales invoice.

My point is, the quote is the very first part of a sale, of your income, the first stage of getting cash in the bank. Therefore, you need to get your quote right.

Get your quote right If you don’t have your quoting system right, you won’t have a business. That’s why I created ‘The Quote Handbook - Essential Steps to Building the Perfect Boiler Quote’.

The Quote Handbook focuses on the quoting system within your business. It breaks down what needs to go into a perfect quote into twelve sections:

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● ● ● ● ● ● ● ● ● ● ● ●

The front page Restate the pain/problem Take the pain away Your bespoke quote Describe their options Set out everything you do State your prices Offer options Warranties, guarantees and promises FAQs T&Cs Call to action

The Quote Handbook takes you on a journey from receiving the initial phone call from the customer to scope out a boiler replacement, handling the initial inquiry, answering questions of the customer when you attend their premises and then using all that information to produce the perfect quote. Everything after that is down to the business to fulfil the job in hand.

The Quote Handbook – Essential Steps to Building the Perfect Boiler Quote is available on Amazon as a paperback, Kindle and Audible version. www.rdr.link/pc011

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BUSINESS & TRAINING

THE DIGITAL WORLD: TRAINING TO BOOST BUSINESS

For any busy installer, investing in training can be a big commitment – particularly when trying to fit it in around busy schedules. But with online learning becoming more readily available, Colin Yearp, Head of Training at ADEY explains how installers can use this opportunity to invest in personal development and grow their business to produce more revenue.

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nvesting in training can help installers boost the rewards for their business but it can also be time-consuming task and challenging whilst trying to manage a busy working schedule, especially for those who are self-employed.

Not only can training increase product and best standards knowledge, but it can also support installers in becoming experienced and confident when recommending and upselling products or service to their customers. What’s more, by completing regular training courses it can also aid installers stay up to date with best practices as well as trends to remain competitive within the market and therefore boost business.

The importance of getting water treatment right, whether you are working on new install or an existing boiler, will have an impact on the efficiency and long-term health of the heating system.

Even though the pandemic has changed our everyday lives, there are still plenty of opportunities for installers to take advantage of. In replacement of face-to-face training centres, many businesses have continued to offer self-paced learning modules online, meaning that installers can still continue to develop their skills but in their own time in order to work around their busy work schedules without needing to take the day off work.

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The importance of best practices Designed to raise industry standards across the heating system, not just the boiler, the latest changes to BS7593:2019 recommend the inclusion of an inline filter to protect against the damaging effects of sludge.

Benchmark’s app-based registration system is now available for installers to input information and puts more emphasis on including water treatment details during the process. Again, this gives installers further evidence to show customers that the work being carried out will improve the overall running of the heating system as well as complying with required standards.

One of the ways in which installers can improve knowledge on this area, is by undertaking regular training courses, which will in turn give them confidence to suggest the correct advice to their customers and boost loyalty and therefore business.

The digital world The importance of getting water treatment

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Adey’s trainers have a combined 45 years’ experience in the industry right, whether you are working on new install or an existing boiler, will have an impact on the efficiency and long-term health of the heating system. Being able to demonstrate and show the end user why a course of action is being recommend while testing at the end of a job is further testament to a job well done and will go a long way to reinforcing professionalism and customer loyalty.

This is where a training course can help installers ensure they are demonstrating best practices for their customers. For example, ADEY offer an e-learning module

on an introduction to water treatment and best practices which aims to help installers develop and test their knowledge. Each installer who passes the course will also receive an ADEY certification, enhancing the service they can offer to customers and further helping to protect the UK’s heating systems.

In addition, the ADEY Training Academy has now gone digital and offers a series of free webinars on topics such as MagnaCleanse to Domestic Filters which help installers continue their development remotely and is hosted by trainers with a combined 45 years’ experience in the industry.

Face to face training is back open in training centres across the country and available to book via the ADEY website.

For additional information or to see the online courses and modules currently available from ADEY, please www.rdr.link/pc012

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BUSINESS & TRAINING

The new Kiistone App has been designed to help tradespeople run their businesses more effectively and minimise payment disputes.

AN END TO PAYMENT PROBLEMS? A Lancashire-based tech start-up has launched a new mobile and desktop app designed to help tradespeople run their businesses more effectively and put an end to payment disputes.

The brainchild of CEO Tim Mullock, the Kiistone app – which was launched in April 2021 – is designed to financially protect both tradespeople and customers, who agree job specifications and budgets via the app. Payment is then protected and held independently until both parties are satisfied that the job has been completed as agreed.

Tim Mullock, said: “My experience of being a British tradesperson over the last twenty years has shown me both the good and the not so good that the industry has to offer, and the biggest issue that we’ve still got today is a lack of trust between the

customer and the trade.

“While it’s undeniable that there are some cowboys out there, professional tradespeople often find themselves tarred with the same brush, which doesn’t make for good customer relationships.”

Professional solution

Project management

Tim continued: “On the flipside, tradespeople can experience lack of understanding from customers or unrealistic expectations, which can lead to disputes over final invoices. The Kiistone app has been designed to provide a professional solution for both parties, providing absolute clarity to customers at all stages of the project and ensuring fair payment for the job delivered.”

As well as the Escrow solution, the app provides further functions to help tradespeople manage their projects, diary, cashflow, admin and communication. It also links to the Kiistone Community website, which provides guidance and support for trade businesses and homeowners.

Tim noted: “The aim of the app in the long term is to build a community of tradespeople who take pride in their profession and who understand the value for everyone in modernising the industry.

Kiistone’s ultimate goal is to be a gamechanger for the industry, to reinstate pride and quality in British trades, and to represent a new benchmark in professional standards.”

My experience of being a British tradesperson over the last twenty years has shown me both the good and the not so good that the industry has to offer, and the biggest issue that we’ve still got today is a lack of trust between the customer and the trade.

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For more information please www.rdr.link/pc013

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BUSINESS & TRAINING

Don’t hold back

Griff Thomas from GTEC, the Yorkshire based training centre specialising in renewables, urges installers to take up training in renewable technologies and make the most of the business opportunities that lie ahead.

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n some respects, reluctance is understandable. A recent report by the Environmental Audit Committee (EAC) highlighted the impact of poorly administered schemes such as the Green Homes Grant on the take up of training; such negativity mustn’t be allowed to stall progress. Installers need to embrace the fact that the UK is embarking on a green revolution and with a little bit of training, they’re in a great position to deliver the goods, as well as benefit from a huge opportunity for business growth.

The government could certainly do more to implement and fund installer training programmes to support its ambitious policies, but for forward-thinking engineers, there are some great opportunities out there, right now.

The government has promised 600,000 heat pump installations a year by 2028. At the moment we don’t have nearly enough installers to meet this target – there are only around 1,000 MCS certified heat pump installers. Compare that to the to 130,000 Gas Safe registered installers and you begin to see the urgency.

Installers need to embrace the fact that the UK is embarking on a green revolution and with a little bit of training, they’re in a great position to deliver the goods.

Growing consumer interest Until recently, consumers have had very little choice when it comes to their heating. The vast majority are fixed up to the gas mains, others run their heating systems on oil. However, there are now viable alternatives to fossil fuels. End users are waking up to the fact that through a combination of new heating technologies and insulating materials their homes can significantly reduce environmental impact.

Low-carbon heating isn’t just for new-builds either – there are 27 million older homes and two million commercial

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and industrial buildings to retrofit. This is a staggering figure and without a significant increase in the number of skilled tradespeople we won’t be able to deliver the governments’ legally binding aims. In order to meet demand, installers need to be trained, qualified and accredited in a variety of low-carbon technologies to specify and fit heating solutions appropriate to the 21st century.

Looking back at the EAC’s report there’s a real fear that the current lack of trained and accredited tradespeople will jeopardise the heat pump installations the government has committed to.

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Future proof your business We read every day in the press and on social media, scare-mongering stories about the death of gas, so for engineers with an eye on the future there’s never been a better time to up-skill. Most experienced installers can train in the installation of heat pumps in a week. Surely that’s a worthwhile investment in terms of time and money to future-proof a career?

Our heat pump course is a Level 3 qualification designed in association with the Awarding Body, LCL Awards. It covers all you need to know about the installation, commissioning and maintenance of Air Source Heat pumps, and enables candidates, on successful completion, to register with the Microgeneration Certification Scheme (MCS).

HEATING BEGINS AT HOME One of GTEC’s recent Air Source Heat Pump (ASHP) learners, Darren Jones, runs a plumbing and heating company based in Kirkby Lonsdale. Darren was impressed with heat pump technology, and on completion of the course, he installed an ASHP at home.

Darren said: “I’ve been interested in renewables for a while now. A lot of our customers live in the countryside and aren’t connected to the grid. At the moment they rely on oil, which is messy, smelly and unpredictable in terms of pricing. People are increasingly interested in greener options for heating; it’s really just a case of educating them – letting them know about the alternatives.

“I couldn’t very well extol the virtues of renewables whilst running my home on a gas boiler, so I decided to put my money where my mouth is and install an ASHP at home. I honestly haven’t looked back. It’s brilliant – and so much more interesting than a gas boiler. The fact that I’m now running my home on renewables makes it a lot easier to persuade my customers to go green – and we’ve never been busier!”

For more information on training and to find out whether there is funding available to www.rdr.link/pc014 help you train, please

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BUSINESS & TRAINING

FUTUREPROOF YOUR BUSINESS

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reparing your business for what lies ahead relies on having a skilled workforce, which means continually investing in yourself and your team.

To do this, ongoing training for already qualified engineers and developing new apprentice talent is vital. This is not only important in the short term, but will need to happen if the UK is to successfully transition to a low carbon future.

The training challenge Growing the numbers of skilled professionals to close the skills gap, no matter where in your career journey you are, is key. As an experienced installer, you can do this by hiring an apprentice and passing on valuable skills and knowledge.

It is well worth considering an apprentice as with a little investment, you will have an extra pair of hands to support you while they are training. Over time, you can also help to grow them to assist your individual business needs.

As part of the Baxi Apprentice scheme, three apprentices have recently been chosen to have their college fees paid in full, as well as receive added extras such as branded workwear, personal protective equipment (PPE), product and specialist training, work experience with a Baxi engineer and a Baxi factory tour.

Although the Baxi Apprentice scheme is now closed, for installers who are interested in hiring an apprentice there is plenty of support and funding available. In

Hiring an apprentice and investing in ongoing training for already qualified engineers in your team is a great way to help futureproof your business, explains Steve Owen, National Training Manager at Baxi. fact, you may only need to pay 5% towards the cost of upskilling and assessing your apprentice, and the government will pay the rest (95%) up to the funding band maximum. They’ll pay it directly to the training provider. You could also be eligible for extra funding depending on both you and your apprentice’s circumstances.

It isn’t just apprentices who stand to gain from training; as a qualified installer you can also take advantage of manufacturer led sessions. At Baxi, we offer a variety of different courses designed to increase confidence and skill across our products and also covering specialist areas including multimeter training, boiler diagnostics, combi boiler appreciation and system wiring and controls.

Sustainable future As different technologies like Air Source Heat Pumps (ASHPs) start to become more prevalent and future fuels such as hydrogen continue to be explored as an alternative to natural gas, training to be able to work with these solutions is

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important. Baxi is committed to driving product development and training across these fields.

It is expected that the switch to hydrogen will require extra modules to be added on to the existing gas engineering courses. However, the good news is that testing and development surrounding hydrogen boilers shows how a hydrogen boiler should work in a similar way to existing gas boilers, with comparable installation and maintenance.

ASHPs will likely be installed more in new build housing from 2025 due to the Future Homes Standard. However, for well insulated properties an ASHP or a hybrid ASHP and gas boiler combined, could also be explored by homeowners looking to upgrade their heating systems. This shows potential for installers and their apprentices to be aware of these options and how they could be an area of business expansion in the future.

By providing added-value information, help and resources to heating engineers, Baxi endeavours to keep installers up to date with all of the latest industry news, legislation and product insights. This includes providing training and support to installers and their apprentices to promote best practice and competency for now and the future.

For more information on the support and training courses Baxi offers, please www.rdr.link/pc015

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TRAINING ROUND UP

NAVIEN DELIVERS FACE-TO-FACE TRAINING TO INSTALLERS AICO’S MOBILE TRAINING AND DEMONSTRATION UNITS RETURN After having the breaks on for the past 16 months, Aico’s bespoke Mobile Training and Demonstration Units are back out on the road. Since acquiring their first Mobile Unit in 2017, Aico has expanded its fleet to four units, to cover the country. The units are equipped for hands-on training, providing customers with an overview of the company’s products and technologies, and enable the delivery of the company’s Expert Installer training.

With education a part of the company’s ethos, Aico’s Mobile Units are also utilised across the UK to engage, educate and inform members of the public. Fire safety sessions to promote awareness of fire and Carbon Monoxide within the home are designed to encourage active involvement from children and students, as well as residents.

On tour Aico also take its Mobile Units on tour, travelling to various locations throughout the country to raise awareness in support of key campaigns such as Gas Safety Week, highlighting the dangers of Carbon Monoxide and the importance of alarms.

To date, Aico’s Expert Installer training scheme has trained over 30,000 industry employees in domestic Fire Alarm specification and installation and is FIA approved with many of the modules CPD accredited. Daren Newcombe of Plymouth Community Homes who utilised the Mobile Unit in mid-June said “We have specified and installed Aico alarms for the past 15 years and this is the third time we have had the Mobile Unit, this is an excellent opportunity for our engineers.”

Aico’s Mobile Units will be visiting various locations across the UK on a regular basis. For more information www.rdr.link/pc016

Navien has reintroduced its exclusive one day training sessions, delivering information about the company’s range of oil and gas boilers, as well as its energy saving smart controls. The free course is designed to enable engineers to keep their skillsets up to date, in addition to informing them of any recent technological and product developments. All attendees receive lunch on the day, as well as a giveaway pack to take home worth £300.

Each training day includes an insight into the company’s LCB700 oil boiler and NCB domestic gas boiler ranges. Each dedicated section is designed to expand installers’ knowledge of the oil and gas boiler line-up and provide an overview of the features and benefits.

The course also includes a demonstration of Navien’s Smart Plus controllers showing first-hand the essential programming and installation process – providing engineers with additional information they can relay to their end-user customers.

Sean Keleher, National Technical Manager at Navien, said: “We are excited to provide face-to-face training again, supplying installers with the skills they need for fast, easy boiler installation and servicing, while helping them develop their businesses. Plus, heating engineers who successfully complete the course will receive an exclusive free gift pack, so it’s really a win-win for us all!”

For more information on training from Navien www.rdr.link/pc017

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TRAINING ROUND UP

GAS COURSES REMAIN POPULAR FOR NEW LEARNERS Online learning portal, Access Training UK, has revealed there was a 29% increase in applicants to its trade courses in 2020, including a 14% increase in female applicants. Whilst training to be an electrician has been the most popular avenue over the last year with a 38% increase in trainees at Access Training UK, it is closely followed by gas engineer courses (29%) and plumber courses (24%).

Jamie Jefferies, CEO of Access Training UK, commented: “Construction and manual trades were some of the UK’s strongest sectors during the pandemic. There is also a huge skill shortage within the industry. Therefore, it is no surprise to see an increase in the number of graduates across the board, with the industry appealing to those looking for employment, but also those looking for a career change.” www.rdr.link/pc019

AQUALISA UNVEILS ‘AQUASTORM’ TRAINING VEHICLE Aqualisa has announced an education and training initiative to support trade partners in communicating the advantages of smart showering.

The programme includes the launch of ‘Aquastorm’, the company’s new mobile training showroom, and ‘Smart Hub’, an online portal hosting information, insights and advice on the benefits of smart showers for the consumer, installer and specifier communities.

The new Aquastorm training truck is fitted with fully working products including the top-of-the-range Aqualisa Quartz Touch shower. The truck is equipped with Google and Amazon Alexa activation, and a demonstration area with LED screen has been designed to seat multiple customers and installers.

The Aqualisa Smart Hub is an online knowledge centre set up to cover all aspects of the technology, from the wellbeing, safety and eco-friendly benefits to step-by-step installation processes and technical product specifications.

The company says the site will be continually refreshed with new content and the latest product information and trends, which will be available for trade partners to repurpose within their own marketing campaigns. www.rdr.link/pc018

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it is no surprise to see an increase in the number of graduates across the board, with the industry appealing to those looking for employment, but also those looking for a career change

VAILLANT OFFERS HEAT PUMP SUPPORT With diversification in the Heating sector beginning to occur, Vaillant believes there must be an urgent increase of support for installers in the industry to expand their skills to accommodate heat pumps to help meet the Government’s target of 600,000 heat pumps sold per annum by 2028.

Supporting this need for training and upskilling on heat pump technology, Vaillant offers vocational courses to support the transition to new heating technologies as well as product training and CPD with its blended learning approach to knowledge about the decarbonisation of heat. This can be carried out online and in one of the company’s six Centres of Excellence and other partner training locations across the UK. www.rdr.link/pc048

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A BOOST FOR YOUR BUSINESS

[CO MP ETI TIO N]

WIN! a Mainsboos t Flomate 60

Stuart Turner is offering you the chance to win a Mainsboost Flomate 60 – worth over £300!

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he Mainsboost Flomate MBF 60-1-15 is designed for low occupancy properties with one bathroom and fits neatly within a standard 500mm kitchen base unit. Mainsboost Flomate MBF 60 can be connected directly to the incoming mains and will deliver up to 16 litres/minute flow at 3.2 bar pressure to multiple outlets within the property, up to the pre-set cut-in limit of the 60 litre pressure vessel, at which time the system will deliver 12 litres/minute until demand ends and the pressure vessel recharges.

This product comes with a three year warranty, is fully WRAS approved, engineered with robust brass construction, and is continuously rated. Working in quiet operation, this product is ideal for properties looking to boost their pressure whilst not disrupting day to day life.

Flow testing kit Looking to fit a Mainsboost product?

When specifying a Mainsboost system, it is very important to check the incoming pressure and flow rate. This can be carried out by using the Stuart Turner pressure and flow testing kit.

The test kit has been designed to connect to outside taps or 15mm and 22mm pipework. Connect to outside tap, close isolation valve, open outside tap – this will record your standing (static) pressure, open isolation valve to run the water, this will record your flow rate through the flow meter and will also record your dynamic pressure.

By carrying out this exercise, it will determine whether or not you need a pump for your Mainsboost system. If your standing (static) pressure is below 2 bar, we would recommend using a Mainsboost charger pump. However, if you have 2 bar or more then no pump is required.

HOW TO ENTER All you have to do to be in with a chance of winning is answer the following question…

How much water can be pumped directly off the mains water supply?

To submit your answer and enter the draw visit www.stuart-turner.co.uk/phpi-comp-2021

PROFESSIONAL HEATING & PLUMBING INSTALLER SEPTEMBER 2021 S17

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ROOM HEATING & UFH

TREATMENT ROOM

Central Heating treatments are a vital part of the upkeep and maintenance of water-based central heating systems. Andrew Scanlon, Applications Manager from Sika Everbuild, addresses how professional plumbers can effectively use the arsenal of water treatment solutions available to meet the needs of current and future regulations.

Making things crystal clear

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ou’ll no doubt be familiar with BS 7593:2019. At the moment it’s a code of practice within Part L of the Building Regulations which covers the cleaning and maintenance of central heating systems. This code is likely to become mandatory under the Future Homes Standard, putting greater emphasis on maintaining new and existing systems than ever before.

When it comes to central heating, as professionals you’ll know all too well that one of the most common causes for boiler breakdowns can be due to the accumulation of limescale, sludge, bacteria, mould, rust and other debris within the system. By treating and preventing further build-up from occurring you will not only save your customers the cost of an expensive boiler replacement, but the central heating system as a whole will run more efficiently. It’ll also waste less energy, making it better for both the environment and your customers’ pockets.

Test to determine the cause Signs that a build-up of sludge, debris or other hidden nasties including mould or limescale could be the root cause of an

a cleaner with an inbuilt biocide will kill mould, bacteria and fungus spores and stop them building up in the pipes. inefficient heating system are typically things like noisy radiators, systems not heating up properly, or the failure of an element like the pump or heat exchanger.

Detection and testing are the first steps to determining the best course of action.

Everbuild’s new complete central heating treatment system includes a Universal Protector Test which is designed to quickly test the water quality and the level of inhibitors present in the system. This allows engineers to determine whether further action is needed without taking the system apart.

When it comes to clearing a blockage in the system, depending on what exactly is causing the build-up, a specialist cleaning solution may be required. For example, a cleaner with an inbuilt biocide will kill mould, bacteria and fungus spores and stop them building up in the pipes.

Where limescale is a problem opting for a product with pH buffering capabilities, such as the P30 Protector from Everbuild, will ensure that the water pH level remains within the acceptable range of between 8.0 and 8.5 at all times.

As well as preventing the build-up of limescale, such products are also able to stop internal corrosion and hydrogen gassing.

Older central heating systems which may have heavier build-ups – whether that’s sludge, debris, limescale, rust, oil, grease or a combination of these – can pose a particular challenge to engineers to clear.

A product with a special high-strength formulation, such as Everbuild’s P24 Power Cleaner, will quickly flush out any build-up from within the system.

Ensuring central heating systems are kept clean and clear of sludge, limescale and other debris including algae and mould reduces energy wastage and carbon emissions in line with the requirements of the Future Homes Standard. By opting for the right central heating treatment solution for each system now – it won’t cost the earth for you or your customers in the future.

To find out more about Sika Everbuild’s extensive range of products, please www.rdr.link/pc020

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ROOM HEATING & UFH

Boiler essentials There is so much more to the humble gas boiler than meets the eye, particularly given the advances in key components, flues and heating control technology, as Sean Keleher, National Technical Manager at Navien, explains.

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omestic gas boiler sales are showing no signs of slowing down, with recent HHIC figures revealing 2021 looks set to become a record year for sales.

Indeed, the organisation’s recently published findings showed the 12-month average sales figure increasing by 14%.

This is clearly great news for heating manufacturers, but as the marketplace becomes crowded with gas boilers vying for homeowners’ attention, the challenge remains to produce units that adhere to legislative requirements, while still satisfying the needs of installers and end users alike.

As a result, the latest condensing gas boilers have been designed to save energy and money in equal measure – in both new build and refurb applications.

From an end user perspective, increased awareness of sustainability has led to homeowners becoming keen to embrace efficient, energy-saving products, which are also easy to programme and use.

While the manner in which gas boilers physically operate is unlikely to change, incremental gains are still being achieved in terms of performance and controllability.

20M

Navien can offer flue lengths up to 20m

So, let’s consider the essentials to look for when selecting a condensing gas boiler.

A stainless steel heat exchanger is recognised as the most reliable and efficient component at the heart of any unit which, when coupled with an IPX5 rating (high water resistance inside and outside), ensures a boiler can be fitted almost anywhere in a property, for total flexibility.

The modulation ratio should also be considered for fully optimised heating and hot water output, with a turndown ratio of 10:1 highly recommended.

36 SEPTEMBER 2021 PROFESSIONAL HEATING & PLUMBING INSTALLER

Control compatibility and capability Another key factor is controllability, to ensure complete yet simple management of heating and hot water temperatures.

Modern gas boilers should have a digital or touchscreen control, providing engineers with accurate information, with the most advanced units capable of displaying details about how efficient the unit is performing. Installers should look for boilers that are “Open Therm” ready, as these will be compatible with the latest control technology and smart devices, allowing for easy integration with minimum levels of disruption and cost implications for end users.

Furthermore, fitting a gas boiler alongside the latest heating controls can further improve a system’s efficiency.

Controls have grown in prominence over the years, particularly as end users become increasingly more aware of advances in heating technology and their energy-saving credentials. This has seen more homeowners requesting or asking installers about the latest ‘smart’ devices and, with Boiler Plus legislation requiring minimum standards, it is a great opportunity to maximise an installation.

So, in addition to having controls integrated into the boiler itself, advances in wireless technology

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have resulted in separate devices being produced that can be added to a heating system straight out of the box. However, the features and benefits of these controls will vary between manufacturers.

Now, should customers have been tempted by some cleverly-marketed third party devices, installers should advise against using these and recommend using the same brand of controls as the boiler itself.

Why? Well, both the controller and boiler will have been designed to communicate with one another (and indeed, the rest of the heating system) using the same digital programming ‘language’; this is essential in terms of ensuring accuracy, reliability and overall energy efficiency. This is certainly evident when a system utilises sophisticated, bespoke protocols, as third-party products would not be compatible.

Smart choice Manufacturers’ own control units, such as Navien’s innovative Smart Plus, can improve energy efficiency, raising a boiler’s overall ErP rating to ‘A+’. These controls also provide a number of advanced and energy-saving functions, such as weather compensation. This aids efficiency by providing a supplementary line of external system data, for more accurate heating adjustments. So, on a warm sunny day, the boiler will adjust the system flow temperature according to external conditions, in turn reducing energy consumption – and costs.

One of the most appealing aspects of modern smart controls is their compatibility with smartphone technology, via an app.

This provides end users with remote

(or off) depending how near an occupant is to their property. This can even be set up across multiple handsets, allowing all members of the same household to enjoy their preferred indoor temperature.

Going to great flue lengths

Controls have grown in prominence over the years, particularly as end users become increasingly more aware of advances in heating technology and their energy-saving credentials. access to their heating and hot water system, allowing them to program or turn it on or off at the touch of a button. Plus, they can still receive any notifications or error messages, as well as change the heating and hot water if required.

Smartphone compatibility also offers features such as geofencing, where a person’s location dictates how the heating system operates, with the boiler turning on

In order to achieve optimum performance, it is important that a gas boiler is complemented by a suitable choice of fluing options. Not only is the flue essential in terms of safety, it also has an impact on a heating system’s overall efficiency; as a result, installers should assess what flue options are offered by boiler manufacturers.

The design and diameter of a flue determine its maximum allowable length.

Here at Navien, we utilise the Ø60/100 plastic concentric flue system on our NCB-Ce gas boilers. These flues can be installed either horizontally (through the wall) or vertically (through the roof); however, the distance by which they can be extended varies, as the total flue lengths are actually determined by the ability of the boiler itself. So, some flues will only extend to around 6-8m, whereas we can offer lengths up to 20m for superior flexibility.

So, the humble gas boiler has evolved significantly over the years, with manufacturers taking great strides to improve the overall performance, reliability and energy efficiency of their products. By combining high quality components with the latest fluing and control systems, these stalwarts remain set to provide homes with heating and hot water for years to come.

For more information about Navien’s range of solutions please www.rdr.link/pc021

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ROOM HEATING & UFH

HYBRID OPTIONS Hamid Salimi, Product Specialist – Heating and Renewables at Daikin UK, speaks to PHPI about Hybrid heat pumps.

Q

What is a hybrid heat pump system and how does it differ from a standard heating system?

A hybrid heat pump combines renewable air-to-water heat pump technology with a gas condensing boiler, to ensure the highest efficiency. Hybrid heat pump systems are typically designed to select the most efficient mode of operation, choosing between heat pump, gas boiler and hybrid modes. Some advanced hybrid systems are equipped with the smart programming to automatically determine the most economically and energy efficient combination based on energy prices, outdoor temperatures and indoor heat capacity.

Q

How does a hybrid heat pump system help improve energy efficiency?

Advanced hybrid systems are equipped with the smart programming to automatically determine the most economically and energy efficient combination based on energy prices, outdoor temperatures and indoor heat capacity. For example, different fuels such as gas and electricity can be set for the hybrid system via the user interface. The hybrid heat pump system will then determine and run in “Ecological Mode” by using the fuel with the lower primary energy factor.

Also, when working in heat pump mode, the system is powered by renewable energy extracted from the air and can achieve up to A++ energy efficiency.

Q

Can a hybrid heat pump be installed alongside the existing boiler in a property?

Yes, some heat pumps can be installed alongside the existing boiler. The 2nd generation of Daikin Altherma Hybrid or Daikin Altherma Hybrid 2 for example, can be paired with the existing boiler (or a boiler from another manufacturer) as a 'bi-valent' system so the user can switch between the heat pump or the boiler, but not run both in hybrid operation. Again, by using the smart programming, this heat pump can determine the outdoor temperature and then decide when to switch between the heat pump and the boiler modes to ensure high efficiency and guaranteed comfort.

Q

Do installers need F-Gas qualification?

For the refrigerant based split hybrid system, an installer will require F-Gas qualification. For the monobloc hybrid system, no F-Gas qualifications are required. For example, the 2nd generation

38 SEPTEMBER 2021 PROFESSIONAL HEATING & PLUMBING INSTALLER

of Daikin Altherma Hybrid or Daikin Altherma Hybrid 2 has a monobloc configuration where the refrigerant gas is safely contained within a sealed circuit. The installed will only need to fit the water connections and therefore they will not require F-Gas qualification.

Q

What kind of heat emitters can be used with a hybrid heat pump system. Can existing radiators and pipework be used?

Whilst in gas boiler mode, hybrid systems can provide high leaving water temperatures e.g. 80˚C and therefore these systems can be used for the existing radiators.

Q

What kinds of controls are required – can hybrid systems be operated from a smartphone?

Yes, Hybrid systems can be operated remotely from a smart phone.

For more details www.rdr.link/pc022

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ROOM HEATING & UFH

Glow-worm has launched a new Compact boiler designed for installations where space is at a premium.

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low-worm has announced the launch of a new Compact boiler, which it says is one of the smallest boilers currently available on the market offering high quality performance. Fitting within a casing size of 626mm x 400mm, the new Compact combi boiler is available in both 24 and 28kW outputs. Expanding the existing Glow-worm range, the Compact will be available at merchants nationally and comes with a flue and the Power System Filter.

SPACE SAVER

Increased lifespan

The boiler has a stainless-steel heat exchanger to provide protection against corrosion for older systems – helping to increase the lifespan of the boiler – and a new touchscreen interface for ease of installation.

Other features include a built in bracket – to make installation easier – and an external eBUS socket to aid connectivity between the boiler and controls.

Additional accessories are also available including the 25mm spacing frame to allow for upward piping, which can still be fitted within a cupboard.

Available in both natural gas and LPG options, the Glow-worm Compact is suited for applications where space is at a premium, including kitchen cupboards and caravan retrofit projects. The Compact is compatible with the company’s existing range of controls and comes with a five-year guarantee.

Training sessions Spencer Clark, Commercial Director for UK & Ireland at Glow-worm said: “The Compact boiler is a great value addition to the Glow-worm range. What we’re hearing from installers is that increasingly homeowners are seeking smaller boilers that don’t compromise on performance. The new

40 SEPTEMBER 2021 PROFESSIONAL HEATING & PLUMBING INSTALLER

Glow-worm Compact really packs a punch when it comes to performance, but its size means that it can be easily placed out of sight within the home, for example within a kitchen cupboard.

“At Glow-worm we are continuously investing in our range of products to ensure installers can confidently recommend the very best heating solutions to their customers. To further support the launch of the new Glow-worm Compact, we’re also offering training sessions to installers, which cover both the product and its applications but also expert advice when it comes to installation.”

Martin Durbas, an installer from Abbotsford Plumbing commented: “The touch screen interface and built-in bracket on the Compact meant it was really quick and easy to install. While its small footprint also meant that it could be installed out of sight within a kitchen cupboard, which was ideal for the homeowner. The great value bundle with boiler, flue and Power System Filter means that I’m now able to provide customers with an incredibly cost-effective option with the Glow-worm name they trust.”

For more information please www.rdr.link/pc023

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PRODUCT FOCUS

DRAYTON LAUNCHES NEW GENERATION OF DIGISTAT The new generation of Drayton’s Digistat combines a number of the latest features, along with a contemporary new look and app control.

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avid Kempster, Future Offer Manager at Drayton, said: “Since the launch of the first model in 1994, the Digistat range has become a firm favourite amongst installers and homeowners alike.

Not only does this best seller offer ease of use and reliability, it is also incredibly easy for installers to fit.

“With our latest innovation, we are excited to be bringing intuitive and smart efficiency-improving technology to our iconic heating control, combining installer familiarity with ultimate user convenience. Designed in the UK for UK heating systems, the new Digistat bridges the gap between smart and traditional thermostats, making this a great solution for every customer and application.”

App control Bluetooth connectivity offers in-home control of the new Digistat, achieved via the company’s Wiser Home app, to make it easy for users to create and adjust heating schedules from their phone.

Customers have the option of choosing between operation via the thermostat or via the app. Once the installer has set up the new Digistat, with either a 7-day, 5/2-day, 24-hour programme or no programme function, homeowners can build their heating schedule via the Wiser Home app. Alternatively, the time and temperature schedule can be adjusted on the thermostat itself.

It is hoped that the new Digistat and the Wiser Home app will help to simplify the handover process and reduce call backs.

Smart modes In the app, customers can access innovative smart modes, typically associated with smart controls. The energy-saving Away Mode and Delayed Start offer reductions in energy use of up to 24% and 10% respectively. Boost Mode allows users to temporarily increase the desired temperature for a short period without having to adjust the schedule, whilst Timed Away Mode can pause the schedule for

longer periods of time, allowing users to set a start and end time and date, similar to a Holiday Mode function.

Suitable for both new and existing systems, the RF version of the new Digistat is compatible with the UK standard wallplate for simplified retrofit, whilst the spare thermostat is compatible with existing SCRs. It is also available as a two channel wireless option, offering installers a solution for either heating and hot water, or two heating channels on a combi boiler.

The new Digistat is also compatible with future heating set-ups as it is optimised for heat pumps as well as oil, gas and electric heat sources. To help improve the performance of the system and reduce carbon emissions, the new Digistat features OpenTherm modulation on the mains relay and RF single channel versions.

To find out more about the new Digistat www.rdr.link/pc024 please

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PRODUCTS ROUND UP

MIKROFILL VELOCITY COLD WATER BOOSTER SETS

REHAU SMART CONTROLS HANDLE HEATING & COOLING Rehau has upgraded its smart heating control to be able to transfer between heating and cooling. The move allows developers and contractors to provide efficient heating and cooling from a single solution. The NEA Smart 2.0 uses a series of algorithms to regulate temperature. These algorithms allow the device to learn occupant habits and data from multiple sensors in floors and walls, creating optimal conditions for occupants.

Taking the present values for indoors and outdoors temperatures and their trends as well as the learnt data, the intelligent algorithm in the smart control automates heating and cooling so end users do not need to control it themselves.

Consequently the required temperature is reached more smoothly without putting maximum demand on the property’s heating or cooling source, including fan coil systems and heat pumps.

In order to maintain good air quality between heating and cooling, the system uses a sensor to ensure the dew point in the space is not exceeded, and can control a dehumidifier to keep moisture levels down.

Franz Huelle, Head of Technical at REHAU Building Solutions says: “We are pleased to be able to offer a complete solution for heating and cooling both residential and commercial buildings.

With air quality and moisture control key concerns within the building services industry, we have developed the technology to ensure these variables are constantly controlled. As conditions change, the NEA Smart 2.0 system can continuously learn and update settings to ensure the desired temperature is efficiently met without causing condensation or large energy bills.” www.rdr.link/pc025

HVAC & Pressurisation specialist Mikrofill has introduced a range of multi-pump cold water boosters. The Velocity cold water booster sets are WRAS approved and feature stainless steel multistage pumps mounted on a Powder Coated steel base plate. The sets are controlled by the company’s advanced variable speed control panel. Different configurations are available offering maximum flow rates ranging from 4.4m3/h (75l/min) – 29m3/h (480l/min) (Per Pump) and maximum head pressures ranging from 1.0–16bar.

The range includes sets in both horizontal and vertical pump configuration, with standard two or three pump models. All sets include a pressure vessel, ranging from 8–48 litres, with the option to include anti-vibration mounting feet. www.rdr.link/pc026

CLIPACORE CONDENSEMATE New from core drilling specialists Clipacore is Condensemate – an all-in-one kit designed to make the upgrading of an overflow pipe to 32mm waste pipe (or larger) easier. The kit comprises of a 1/2" drill adaptor for the arbor, a long threaded adaptor for the use of dual cores, quick release clip, compression spring and a 300mm long 22mm diamond core bit. The 300mm long core bit simply inserts into the existing 22–25mm hole after the pipe is fully removed. Once the outer core bit has scarred the wall, the inner long core bit serving as a guide can be removed by hand. The design ensures consistently symmetrical holes, eliminating the risk of core bits skidding off course and potentially damaging the wall.

The inner spring loaded core bit removes the need for tools, thus improving workflow efficiency. The 22mm core bit can also be used on its own (with the company’s smaller quick release core adaptor) to prevent blowing the brick face or render wall.

PHPI readers have chance to win a Condensemate in this issue – turn to page 49. www.rdr.link/pc027

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PRODUCTS ROUND UP

KNIGHTSBRIDGE LED BACKLIT FANS Modern design has reached the extractor fan with Knightsbridge’s latest range of four LED backlit models, which diffuse a soft blue light when operated. Developed for the upmarket bathroom, these fans are just 35dB at 3m.

Suitable for either walls or ceilings, the four models come in white, black & stainless steel, black and grey. They extract 90m3/hour for between two to 30 minutes, according to the setting of the adjustable built-in over-run timer. Rated at IPX4 they are guaranteed for three years. www.rdr.link/pc028

ADVANTAY BUFFER TANKS Advantay has added to its range of buffer tanks with the latest A class rated low loss headers and buffer tanks designed with Heat Pump installations in mind. The new all stainless-steel range of low loss headers in 13 and 20ltr for wall mounting come as standard with a 10 year warranty.

Moving up the size range the company has also added 35ltr and 50ltr carbon steel buffer tanks for wall mounting installations along with a 50ltr floor standing version. From 35ltr upwards, the company also provides an immersion heater connection should the installation of a back-up heat source be required.

Finishing off the additions to the range is a wall mounting 100ltr buffer tank with additional connections for ease of installation, immersion heater port and class B energy rating.

NEW AERONA³ HEAT PUMP HANDOVER GUIDE To provide homeowners with a comprehensive introduction to their new air source heat pump system, Grant UK has produced a Handover Guide which will be supplied with all its Aerona³ heat pumps. The Guide is split into sections so that homeowners can easily find the information they require, from how to register their appliance through to advice about servicing and maintenance. The Guide also includes useful explanations about how the Aerona³ operates, its energy usage, defrost cycle and how to monitor the system pressure. There is also a section which shows end-users how to set their preferred temperatures with the controls, explaining the concept of ‘setback controls’ and how this can help achieve maximum efficiency with their system.

Kevin Ellis, Renewables Sales Manager at Grant UK comments: “Heat pumps do not operate in the same way as traditional fossil fuel heating systems so it is important that manufacturers, such as Grant UK, help customers to fully understand how heat pumps work and how to achieve the best performances. Our new Aerona³ Heat Pump Handover Guide will be supplied alongside all our heat pumps so homeowners can turn to this guide for advice and guidance. It is hoped that such a resource will be a useful reference for homeowners throughout their heat pump’s lifetime and, alongside Grant UK’s heat pump video tutorials (available via the Grant UK YouTube Channel), provide end-users with the knowledge they need to enjoy all the benefits that their Grant heat pump can deliver.”

To download the Aerona³ Heat Pump Handover Guide

www.rdr.link/pc029

46 SEPTEMBER 2021 PROFESSIONAL HEATING & PLUMBING INSTALLER

www.rdr.link/pc030

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SETCRETE RAPID SET REPAIR MORTAR Setcrete Rapid Set Repair Mortar repairs damaged or worn concrete in just 30 minutes. The water-mix mortar can be used internally or externally and applied up to 25mm thick on horizontal surfaces or 10mm on vertical surfaces.

It is suitable for repairing a wide range of non-structural concrete elements, including floor screeds, paving slabs, beams and lintels, stair treads and risers, balcony edges and concrete soffits. It has a working time of 10-15 minutes and is ‘walk on’ hard after 30 minutes (depending on ambient temperature). www.rdr.link/pc031

GROHE DIGITALLY ENHANCED TAP The new Grohe Plus digitally enhanced tap has been designed to support energy and water saving. It provides precise control of water temperature and features an integrated LED display – users are made aware through a visual colour change displayed on the spout of the tap when hot water is flowing in order to encourage users to avoid wasting energy.

The tap also features an accessible Eco Spray setting providing four litres per minute to reduce water consumption.

Users can simply swipe their hand over the lit icon on top of the spout to activate the sensor-controlled system which will change the water flow. www.rdr.link/pc033

KNIPEX NEW TOOLS FLEXIGAS FGLINK ADAPTER RANGE The FGLink adapter range from Flexigas allows users to convert FlowFlex fittings to a Flexigas fitting. In partnership with brass fittings manufacturer FlowFlex, the FGLink has been designed to fit Flowflex brass fittings up to DN40, including t-joints, elbows and compressions. The FGLink allows multiple lengths of CSST or copper to be joined on the same fitting. FlowFlex fittings are manufactured to BS EN1254, and FlowFlex fittings with the FGLink have EN 15266 certification (when assembled by a certified installer or merchant). www.rdr.link/pc032

Knipex has shown its brand-new tools for the first time at an international online launch event in seven languages. The video, produced at international locations, features experts and trade professionals looking at a number of the company’s tools including KNIPEX BiX, a new type of cutting tool that cuts plastic pipes and sealing sleeves at the same time and Pliers Wrench XS a new tool with a length of just 100 millimetres. Also featured are the KNIPEX CutiX universal knife and the company’s TwinGrip slip joint pliers, an all-purpose gripping tool.

To view the video

www.rdr.link/pc034

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PRODUCTS IN PRACTICE

ATAG COMMERCIAL DELIVERS UPGRADE TO BIRTENSHAW GROUP BOILERMAG XL SELECTED FOR CARE HOME DEVELOPMENT

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new care home development in Kent will feature BoilerMag technology to protect its heating system and plant room.

The Bostal Group developed West Hill Care Home offers a modern care facility with en-suite accommodation, catering for residents with dementia, physical disability, sensory impairment and younger adults requiring round-the-clock care.

Essex-based NCC Mechanical Services carried out a new installation of two boilers to heat 140 low surface temperature (LST) radiators and 1,000 litres of stored water. To protect the plant, NCC installed two BoilerMag XL 1 ½ inch magnetic filters within the rooftop plant room. Designed for medium-sized commercial, retail or large residential properties, the BoilerMag XL prevents the build-up of debris in central heating systems, reducing energy bills and increasing boiler life.

Paul French of NCC Mechanical Services said: “We installed two BoilerMag XLs to protect the heating system, helping ensure that the expensive plant is protected and given a long and efficient lifespan. We fit BoilerMag filters regularly as many of our projects are design-and-build, BoilerMag gives us peace of mind that we are protecting the systems for years to come.”

The BoilerMag XL’s dual-flow technology allows for water to filter twice on the first pass, removing virtually 100% of magnetic and non-magnetic debris from the system. The XL has a stainless-steel construction and 10-year warranty.

For more information please

www.rdr.link/pc035

48 SEPTEMBER 2021 PROFESSIONAL HEATING & PLUMBING INSTALLER

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TAG Commercial has supplied three XL140 boilers to The Birtenshaw Group at their Firwood Site in Bolton, as part of a major upgrade of the existing heating system. The Birtenshaw Group provides a unique range of services for children and young adults with special educational needs and disabilities.

The three XL140 free standing in-line units were installed by Medway Heating Limited in early 2021 and now supply heating and hot water to the whole Firwood site.

Commenting on the installation, Mark Owen, Senior Project Manager at Medway Heating Ltd, said: “The XL140 units were chosen for a number of reasons, but one of the most important was their high levels of sustainability and 90% efficiency. This was definitely the perfect example to showcase what ATAG Commercial does best, and as I’ve previously used the company’s boilers before, I know I can rely on them to provide great aftersales support.”

With options for wall mounted in-line, free standing in-line and back-to-back arrangements, the ATAG XL140 boiler can be fitted in a wide range of modular installations. All units are equipped with connections for flue gas and air inlet (parallel tubes), allowing for both open and room sealed arrangements. The XL Series from ATAG Commercial is available in outputs of 70, 110 and 140kW.

For more information please

www.rdr.link/pc036

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GIVEAWAYS GRAB SOME GEAR

All this month’s giveaways are now on one handy webpage, meaning you only have to enter your details once! For more fantastic giveaways and competitions, www.rdr.link/pc037

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1

WIRQUIN

CLIPACORE

NEO AIR

CONDENSEMATE

The Wirquin Neo Air ‘Air System’ function acts as an integrated ventapipe air admittance valve (AAV) to prevent the rise of bad odour’s and noise in the pipes. When a vacuum is created in the pipes, it sucks in the air, but also the water contained in the trap which then causes noise and lets out bad smells. Thanks to Wirquin NEO AIR and its integrated ventapipe air admittance valve (AAV), the pipes are naturally ventilated.

TO ENTER

www.rdr.link/pc038

New from core drilling specialists Clipacore is Condensemate – an all-in-one kit designed to make the upgrading of an overflow pipe to 32mm waste pipe (or larger) easier. The kit comprises of a 1/2" drill adaptor for the arbor, a long threaded adaptor for the use of dual cores, quick release clip, compression spring and a 300mm long 22mm diamond core bit.

TO ENTER

www.rdr.link/pc039

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TOOLS & EQUIPMENT MORE INFO

To discover more of the latest product launches and hands-on tests from installers GO TO

www.rdr.link/pc040

SNICKERS WORKWEAR Hi-vis clothing Hi-Vis working clothes are an integral part of every man and woman’s PPE package – especially in dim, dark or variable light conditions. Snickers Workwear has a range of garments to suit a number of work environments and its range includes Jackets, Trousers, Shorts, Toolvests, Shirts and Fleeces in the LITEWork, FLEXIWork AllroundWork and ProtecWork families. All the products combine Snickers Workwear’s hallmarks of functionality and comfort with the requirements of the EN20471 standard for high visibility warning clothes. www.rdr.link/pc041 To discover more

VIEGA Press tools Part of the latest generation of Viega press tools is the compact Pressgun Picco 6 Plus. The tool has a new inline configuration and at 1.6kg, it is 700g lighter than the previous generation Pressgun Picco. It also has a 180° rotating head so connections can be pressed at any angle. The Pressgun Picco 6 Plus delivers a 24kN pressing force and is compatible with metallic Viega press connectors in dimensions from 12 to 35mm, Megapress thick-walled steel tube connectors from 3/8 to 3/4inch and plastic and multilayer composite pipe systems from 12 to 40mm. www.rdr.link/pc042 To discover more

RIDGID RP 350 & RP 351 Press Tools The RP 350 and RP 351 Press Tools are the latest additions to the RIDGID pressing family. The RP 350 is a 3.2kg tool with a pistol grip design.

The RP 351 has an inline design and weighs 3.12 kg. The brushless motor technology, combined with an advanced hydraulic system, allows both tools to reach over 100,000 press cycles, without requiring any scheduled maintenance.

The 360° swivel head provides access to hard-to-reach locations, while 12 powerful LED lights help the end user work in dark conditions. The tools come with a full range of original RIDGID 32 kN press jaws, rings and actuator. Both tools can use the company’s 18 V Li-Ion batteries, the corded power adapter or 18V Makita LXT-series batteries.

To discover more www.rdr.link/pc043

ADVERTISEMENT INDEX ACV UK ................................................................................... (page 49)

RWC Ltd ................................................... (page outside back cover)

Bosch ....................................................................................... (page 17)

Stuart Turner Ltd ............................................................ (page 23/S5)

Everbuild ............................................................... (Inside front cover)

Tesco Mobile ........................................................................... (page 9)

Ford .......................................................................................... (page 41)

The Electric Heating Company ................................... (page 25/S7)

Grant Engineering (UK) ......................................................... (page 4)

Toolfair Exhibition ................................................................. (page 42)

Kohler Mira ............................................................................ (page 44)

Viessmann Ltd ................................................................ (page 27/S9)

Navien UK ......................................................................... (SUPP OBC)

Volkswagen Ltd ........................................ (SUPP Inside front cover)

Navien UK .............................................................................. (page 39)

Wera ................................................................. (pages 32/33/S14/S15)

Ridgid Tools ............................................................................ (page 14)

Wirquin Ltd ...................................................................... (page 29/S11)

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PLAYTIME PHPI takes you straight to the heart of the action, as we round up the latest industry videos to keep your eyes busy.

Just type in the rdr.link codes listed to watch… & don’t forget the popcorn!

WAVIN HEP2O Pride of Plumbing Wavin Hep2O’s Pride of Plumbing campaign looks to find the best stories the plumbing industry has to offer in order to champion everything that plumbers have gone through over the past 18 months.

The first Pride of Plumbing showcase is Greg Roe, owner of GR Heating and Plumbing Services, who was put forward anonymously because he went above and beyond for his staff and customers during the pandemic.

KNIPEX

To watch the video…

www.rdr.link/pc045

Tool innovations In need of some new tools? In this 25 minute video Knipex runs through its latest innovations. Featured are the company’s Pliers Wrench XS, Knipex CutiX and Knipex TwinGrip – slip joint pliers described as an all-purpose gripping tool. Also highlighted is Knipex Bix, described as a new type of cutting tool which cuts plastic pipes and sealing sleeves at the same time.

WORCESTER BOSCH Greenstar 4000 The Greenstar 4000 boiler range is the latest offering from Worcester Bosch. Replacing the Greenstar i series, the 4000 has been created from the DNA of its predecessor while receiving upgrades to its appearance and performance. This 90-second video runs through some of the key points of the new boiler including its wall jig, maximum flue options and the full colour display.

To watch the video… www.rdr.link/pc044

To watch the video…

PB PLUMBER

www.rdr.link/pc047

Live UFH installation In another live demonstration, watch PB Plumber and Marcus Bull as they install a slim board overlay UFH system. They explain the system the UFH is being added to including the manifold, controls and boiler set-up. The duo also take live questions about low loss headers and press fit tools, and demonstrate different jaw profiles.

To watch the video…

www.rdr.link/pc046

PROFESSIONAL HEATING & PLUMBING INSTALLER SEPTEMBER 2021 51

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