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PROFESSIONAL

BUILDERS MERCHANT THE No.1 BUSINESS MAGAZINE FOR MERCHANTS

SEPTEMBER 2021

GARDENS & LANDSCAPING It pays to display

BRICKS, BLOCKS & HARD LANDSCAPING The path to sustainability

TOOLS, FIXINGS & ADHESIVES Power tool innovation

Plus: News, driver shortages, the return of live events, acquisitions, industry comment and more.

Fantasy Football Back of the net! See page 67

www.professionalbuildersmerchant.co.uk

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CONTENTS

September 2021, Volume 31 No. 8

GARDENS & LANDSCAPING 25

CENTRE FORWARD Detailing the partnership between Joseph Parr and Talasey for the merchant’s new Landscaping Centre in Stockton.

FORWARD PLANNING How the supply chain needs to work in harness to tackle problems and manage the current surge in demand.

PATIO PREPARATION Ancillary sales for perfect patios.

THE ROAD TO NET ZERO Meeting the sustainability challenge.

PRODUCTS & SERVICES

BRICKS, BLOCKS & HARD LANDSCAPING 43

INCREASED CAPACITY Production and supply chain investment at Imperial Bricks.

FACING FACTS Outlining the advantages of the Concrete Facing Brick.

DRIVING CHANGE Leading by example on the road to net zero.

PRODUCTS & SERVICES

SPECIAL REPORTS 12 THE PULSE Tracking confidence, concerns and prospects in the merchant sector.

TOOLS, FIXINGS & ADHESIVES 53

FULLY CHARGED Innovation and ideas from Bosch.

CUT TO THE CHASE Blades of glory.

PRODUCTS & SERVICES

REGULARS 5 6 8 14 20 22 60 61 62 64 65 67

VIEWPOINT NEWS MARKET MONITOR MERCHANT FOCUS PEOPLE NEWS BMF TRAINING ZONE PB CAMPAIGNS PHPI CAMPAIGNS MARKETING SUPPORT PRODUCTS & SERVICES ADVERTISEMENT INDEX FANTASY FOOTBALL

www.professionalbuildersmerchant.co.uk

16 EMERGENCY STOP The implications of a driver shortfall for the merchant sector. 18 NICE TO SEE YOU… The return of face to face meetings and large scale ‘in person’ events.

ADVERTORIAL SUPPLEMENT PBM puts Intact into the spotlight.

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VIEWPOINT

Out of site…

hanks in no small measure to the ongoing vaccine rollout, the country is tentatively emerging from the worst of the pandemic. And whilst there will undoubtedly be further setbacks along the way, the merchant sector can hopefully take solace from the fact that the construction industry is currently at the vanguard of the nation’s economic recovery. As we discuss in depth throughout the issue, a combination of factors — not least a number of Covid legacy issues and the reality of Brexit — are creating what has been described as a ‘perfect storm’ to undermine the economic bounceback. However, as with the pandemic itself, the industry is straining every sinew to ensure that disruption is kept to a minimum and service levels are maintained as much as possible. Yet whilst the merchant sector was able to demonstrate its flexibility from last March, not least in ramping up digital and ecommerce capabilities to meet demand, an altogether different challenge is beginning to present itself through a noticeable expansion of the modular or off-site housing market. As reported in the Timber Trade Federation’s weekly update on the 13th July, CEO David Hopkins discussed the ‘Building Better’ alliance of 29 housing associations and local authorities that are working together to “realise the benefits of modern methods of construction”. Supported by the National Housing Federation and Mark Farmer — the Ministry of Housing, Communities and Local

PROFESSIONAL

BUILDERS MERCHANT THE No.1 BUSINESS MAGAZINE FOR MERCHANTS

SEPTEMBER 2021

GARDENS & LANDSCAPING It pays to display

BRICKS, BLOCKS & HARD LANDSCAPING The path to sustainability

TOOLS, FIXINGS & ADHESIVES Power tool innovation

Plus: News, driver shortages, the return of live events, acquisitions, industry comment and more.

Fantasy Football Back of the net! See page 67

www.professionalbuildersmerchant.co.uk

“Whilst these numbers are small when set against the Government’s oft-quoted target of 300,000 new homes each year, momentum is gaining for the wider modular and off-site construction market.” Government’s MMC champion and author of Modernise or Die, the “seminal review” into offsite construction — Building Better has worked with Procurement for Housing to launch “the first MMC framework”, giving its members access to modular housebuilders who can deliver the “highest quality, safe, and sustainable homes”. David notes that around 5,300 offsite homes are expected to be built through the framework before 2026, starting with an initial batch of 800. Whilst these numbers are small when set against the Government’s oft-quoted target of 300,000 new homes each year, momentum is gaining for the wider modular market. Homes England, for example, is undertaking a six-year study to monitor the lessons from the construction of 1,800 MMC-built homes, whilst the Government announced in April that at least 25% of properties built through its £11.5bn affordable homes programme will need to be constructed using MMC techniques. Just in the last few weeks, PBM has received a number of press releases outlining the investment and expansion plans of modular

Editor Paul Davies

Design Adeel Qadri

Group Advertisement Manager Craig Jowsey craig@hamerville.co.uk Tel: 07900 248102

Group Production Manager Carol Padgett

Midlands & Northern Advertisement Manager Ian Duff Tel: 01204 596633/ 07810 353525 probuilder@sky.com

Production Assistant Kerri Smith Circulation Manager Kirstie Day Managing Editor Terry Smith

housebuilders — for example, CoreHaus in County Durham has opened a new steel frame factory capable of producing 1,000 homes a year; timber frame construction specialist SO Modular has increased its production capacity by 700% to expand from 500 to 3,500 homes per year on a single shift. In a related news story, Lewes District Council has appointed offsite manufacturer Boutique Modern to a four-year framework agreement (value up to £110m) to deliver “hundreds” of council homes across the district and more widely in East and West Sussex. With the deal “ensuring certainty of cost”, Council Leader Zoe Nicholson said: “Building more council homes that are sustainable and so much cheaper and greener to run is at the top of our agenda.” With both the material and labour shortages currently highlighting just some of the ‘limitations’ of traditional bricks and mortar construction, one can see how the clamour for alternatives will only grow. Off-site certainly doesn’t have to mean ‘off limits’ for the merchant sector, but the challenge is one the industry simply cannot afford to ignore.

Subscriptions to PROFESSIONAL BUILDERS MERCHANT are available at the following rates: UK – 1 year (11 issues) – £30 post paid EUROPE and OVERSEAS 1 year (11 issues) – £50 post paid AIRMAIL – 1 year (11 issues) – £65 post paid Printed by Walstead Peterborough

Average net circulation figure for the 11 issues distributed between July 2020 to June 2021 = 10,626 To be removed from this magazine’s circulation please call 01923 237799 or email circulation@hamerville.co.uk

Cover story: Grafton Group plc has sold its UK Traditional Merchant business — including the well-known Buildbase brand — to Huws Gray. For more information, head to page 14.

www.professionalbuildersmerchant.co.uk

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NEWS UPDATE NBG CELEBRATES SUCCESS OF NEW PIM DIGITAL SERVICE

Dynamic data AIM high CMOgroup.com, the online-only retailer of building materials previously known as CMOstores.com, reports it has enjoyed a successful start to life as a publicly traded company after listing on the AIM market of the London Stock Exchange over the summer. CMO raised £45m in a placing of which £27m will be used to further develop and “disrupt the traditional and predominantly offline builders’ merchant market where online penetration is currently calculated at only 4% of a £27bn market.” Chief Executive Dean Murray said: “This has been a landmark moment in the history of CMO. The business has grown rapidly, taking advantage of its innovative and differentiated model, providing a generation of internetsavvy customers with the broadest range of products as highly competitive prices, delivered when and where they need them.” n Lords Group Trading plc has also announced that it has been listed on the LSE’s AIM market. The move forms a key part of its strategy to “become a £500million turnover building materials distributor group by 2024 as it grows its national presence”.

Clear plan James Hargreaves has launched a new national ‘clearance warehouse’ website — www.jhclearance.com — to sell items, including ex-contract and discontinued stock, from top manufacturers. Plumbing, heating and bathroom products, all new and unused, will be offered at “highly competitive prices” with free delivery (up to 25kg) across the GB mainland. Sales Director Bill Davies said: “This is a new and exciting venture for us and the appeal to customers comes from the quality and range of the products on the clearance warehouse site. It enables us to move on stock from our warehouse which might be there for any number of reasons, including cancelled orders, excess orders or discontinued lines.” New products will be added to the site every week and customers can sign up for a newsletter to find out what’s available.

6 PBM SEPTEMBER 2021

National Buying Group has hailed the early successes of its new Product Information Management (PIM) system. Following a testing and development period with selected NBG Partners and Suppliers, the buying group recently launched PIM with access for the whole of NBG via its internal platform, The Hub, to “centrally collect high quality, accurate and timely product and pricing information from Suppliers”. Previously, Partners used an active NBG price list or contacted Suppliers regarding individual products and then manually uploaded information. However, PIM is designed to “save valuable time for both Partners and Suppliers with product information instantly available and in a well organised format”. Partners now have access to more structured, detailed and up-to date product information, live data, collateral and images to support the promotion of products. PIM also allows Partners full access to Suppliers’ product ranges, giving them the opportunity to offer more to customers and increase sales, whilst Suppliers benefit from NBG’s dedicated PIM team and the ability to create a product and pricing catalogue to seamlessly share product information with all Partners at once. Supplier Knauf Insulation was heavily involved with the PIM project. Its Commercial

Manager John Gaunt said: “The NBG PIM system is going to revolutionise how members can manage and handle their data. We feel that a strong PIM system will lead to better product information being available from manufacturers’ right through to end consumers, whilst providing richer content and ensuring supporting documents are always up to date, wherever they appear — which can only be a positive result for everyone involved.” NBG Managing Director Nick Oates added: “The development of PIM is testament to NBG’s commitment to developing progressive technology solutions to improve their Suppliers and Partner experience. PIM is having a significant benefit to the whole group by streamlining the solutions previously used. “We look forward to hearing further feedback from our Partners and Suppliers who are making the most of the PIM system and how we can build on this feedback and continue to improve the NBG experience for all.”

Zero carbon plan for BMF The Builders Merchants Federation has signed up to the SME Climate Commitment and pledged to take action to halve its greenhouse gas emissions by 2030 and achieve net zero emissions by 2040. The announcement followed the publication of the United Nations’ landmark scientific report confirming the devastating impact of human activity on the earth’s climate and the immediate need to reduce greenhouse gas emissions to limit global warming. BMF CEO John Newcomb said: “Climate change poses a threat to the economy, nature and society at large, and reducing carbon emissions is something businesses of every size must act upon. The BMF is supporting and promoting the Construction Leadership Council’s ConstructZero programme and encouraging our members to become Net Zero Business Champions. “But it is just as important for us to take proactive steps to reduce our own carbon impact as well as supporting our members on

their path to net zero. We encourage every member business, no matter what their size, to take action now.” Simple first steps implemented by the BMF include increased use of LED and movement activated lighting, using paper rather than plastic wrappers to mail out its magazine and year books, moving from individual desk printers to larger shared printers, and using sustainable promotional materials for conferences and events. The BMF is also investigating financial incentives available for green initiatives to support medium to longer term objectives including the installation of electric vehicle charging points, solar panels, and changes to the current heating and ventilation systems. n The next BMF Sustainability

Forum meets on 27 November. For more information, enter the shortcode www.rdr.link/me001

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TEL: 01923 237799

EMAIL: PBM@HAMERVILLE.CO.UK

a @PBMmagazine

TTF OUTLINES CONTINUING INCREASE IN TIMBER IMPORTS

On the up

The Timber Trade Federation (TTF) reports that the volume of the main timber and panel products imported in May 2021 is nearly 58% higher than May 2020. This comes as the total volume of imported timber and panel products in the five months to May 2021 exceeds 5 million m3, which is 1.5 million m3 higher than the same period in 2020. The growth in May 2021 over the previous year follows on from the record 103% growth in April 2021 over April 2020. Softwood is a major driver of this growth with 3.29 million m3 of softwood imported during this time, which is about 52% higher than in the same period last year and 13% higher than in 2019. Hardwood import volumes over the five months to May 2021 were 18% higher than 2020 showing a strong bounce back, but at a total of 0.2 million m3, they are yet to exceed 2019 imports figures. A similar story to hardwood imports can be seen across both plywood imports and particleboard imports. OSB and MDF import volumes have however seen significant growth. David Hopkins, TTF Chief Executive, said: “RMI and new build housing are the main drivers of softwood imports, and in both areas,

there has been unprecedented growth — so unsurprisingly timber has followed. The softwood sector is working at full pace to meet this incredible level of demand and to help support the realisation of the CPA summer forecast (www.rdr.link/me002) for double digit growth in the construction industry — as well as the UK’s economic recovery from Covid-19. “As the pandemic eases and normal spending patterns return, with consumers spending more on going out and travelling and less on home improvement, we do expect that some of the tension in the market will be relieved. However there remain many unknowns which may constrain growth in the market. This includes rising demand from a global construction ‘supercycle’, a shortage of raw materials, skilled workers, and disrupted supply chains. “This makes it incredibly hard to predict the exact time we will see a resumption of more ‘regular’ activities in the UK economy, but we are confident that by Q4 a clearer picture will be formed of the timber market.”

Strategic investment

W.Howard Group has moved into a brandnew head office in Glazebury, Warrington as part of the next stage of its continuing growth and expansion. Based at Albion Park and on the same site as the Manchester Distribution Centre (MDC), the new office brings a large part of the company’s UK operation together in one place. Said to have

been developed with customers and distributors in mind, the new site also offers fully equipped meeting rooms and a Training Centre. The relocation has additionally allowed the firm to redevelop its former HQ at Astley into enhanced and Covid-secure welfare facilities for its manufacturing employees.

Insulation station Actis states that with the popularity of extensions and loft conversions “almost literally going through the roof ”, merchants are reporting a huge rise in sales of insulation products in general and of the company’s products in particular. For example, Jewson Sales Manager Brad Ellis said: “Insulation and insulating membranes have been flying out of the door over the past year, with a current loft promotion across stores in the south of England generating even more interest.” Brad, with an area that covers ten branches in Surrey and Hampshire, added: “We have seen a huge uplift in sales for loft conversions and extensions in the area. We have purpose-built loft displays in dedicated branches to showcase our extended loft offering, which has proved popular with our core target audience as well as attracting new customers to the branches who are keen to know more about the products we stock.”

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MARKET MONITOR in association with

Our survey said… Providing a perspective from a different quarter of the industry, the Royal Institution of Chartered Surveyors has recently published its Q2 2021 UK Construction & Infrastructure Monitor.

he construction supply chain struggled to keep up with increasing new housing and infrastructure across the UK, the RICS Construction and Infrastructure Survey has found for Q2 2021. With total workloads showing strong growth after +38% (net balance) of respondents reported a rise, there were also problems reported with the cost of materials and a shortage of staff to deliver projects. Growth in the private residential sector continued to lead the construction market, with +50% of respondents reporting an increase in activity (up from +39% in the previous quarter and the strongest reading in the last six years). Infrastructure works also saw a rise, with a net balance of +45% reporting an increase (up from +34% in the previous quarter), with new energy projects in particular being cited as the area behind this growth. While respondents indicated the construction sector is now broadly recovering well from the Covid-19 pandemic, constraints on the market’s return to normality were also becoming apparent. For example, 82% of respondents pointed to a shortage of materials hampering the market during Q2, up from 57% previously. Moreover, the cost of

materials is expected to increase by nearly 10% over the next twelve months, with these projections running ahead of the 7% growth anticipated for tender prices. The Q2 survey also picked up concerns around labour shortages — both for skilled labour and ‘whitecollar’ roles — with a net balance of

“While respondents indicated the construction sector is now broadly recovering well from the Covid-19 pandemic, constraints on the market’s return to normality were also becoming apparent. For example, 82% of respondents pointed to a shortage of materials hampering the market during Q2, up from 57% previously.” +64% saying a lack of labour will limit new activity (up from +42% in the previous quarter). As an example, in the case of bricklayers this has jumped from 34% to 58% while for

carpenters it has increased from 33% to 55%. Looking over the next year, respondents predict construction workloads will continue to gather pace, with a net balance of +55% saying more activity is expected (the highest since early 2016), with new infrastructure and residential expected to continue leading. Simon Rubinsohn, RICS Chief Economist, commented: “The tone to much of the feedback received in the Q2 Construction and Infrastructure Monitor is pretty upbeat with new business enquiries picking up smartly. Yet it is abundantly clear that a couple of issues present big challenges. Most notably at this point, the availability of building materials stands out as a key problem for respondents to the RICS survey. “But almost as significantly, labour and skills are increasingly being cited as obstacles for businesses looking to build out existing commitments or embark on new projects. Unsurprisingly against this backdrop, some concern is being expressed about rising construction costs.” n For more detail on the RICS

Q2 Construction and Infrastructure Monitor, enter the shortcode www.rdr.link/me003

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Confidence remains high but problems still present The results of the latest survey suggest supply shortages are easing to an extent, but are still contributing to restricted sales for merchants.

erchants’ confidence in the market and in their business is very strong and sales expectations are high. Material supply problems are easing slightly, however concerns over shortages of drivers and rising prices continue. The Pulse, by MRA Research, is a monthly tracking survey of merchants’ confidence and prospects. Telephone interviewing took place between 1st and 5th July 2021. Materials supply Almost nine out of 10 merchants say ‘All’ or ‘Most’ of their suppliers are currently able to supply them. The proportion of merchants saying ‘All’ improved significantly in July (44%) compared to June (18%). Regional merchants and branches in the North and Scotland are most affected. Merchants were asked the extent to which their business and customers have been affected by supply problems on a scale of 1 (not at all) to 7 (very badly). The average score of 4.18 is marginally higher than June’s average (4.16), suggesting little change in supply concerns month-on-month. However, the average score has increased more notably since March (3.89), with 21% of merchants reporting in July that they have been badly affected compared to 13% in March — Chart 1.

Sales expectations July’s sales expectations eased compared to June but stayed positive with a net +24% of merchants forecasting improved sales — Chart 2. Expectations were strongest among National branches (net +43%). Of the merchants anticipating sales growth month-on-month, 30% expected sales to grow over 10% in July compared to June. Year on year, merchants’ high expectations have eased but remain strong (net +56%) — also Chart 2. Merchants in the North (+91%) and Scotland (+88%) were most positive. More National and Regional merchants (+68% and +58% respectively) expected higher sales than Independent outlets (+35%).

All those who expected an increase anticipated sales growth of 5% or more. Over half forecasted year-on-year sales growth of

The difference between the percentage of merchants expecting growth and those expecting a decrease is the net figure, expressed as a percentage. A positive net percentage indicates growth, a negative indicates decline. Net zero implies no change.

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TRENDS MONITOR 10-20%, with a further 1 in 4 predicting growth of over 20% — Chart 3.

Confidence in the market Confidence in the market increased in July compared with June. A net +5% of merchants were more confident month-on-month. Regionally, merchants in the North and Midlands were most confident (+23% and +21% respectively). By merchant type, Nationals were most confident (+30%). Year-on-year, confidence in the market improved slightly in July compared to the previous month’s survey (net +33%) — Chart 5. Confidence in their business Merchants’ confidence in the prospects for their own business increased in July compared to June (net +39%). Merchants in the Midlands (+58%) and South (+45%) were most confident regionally. Merchants’ year-on-year confidence in their own business eased slightly compared to the higher level in the previous month’s survey but was still strong at a net +59% — also Chart 5. Merchants in the Midlands (+67%) and Nationals (+68%) were most confident.

Sales expectations for the next three months (July to September) dipped slightly compared to the previous month’s survey (net +33%). More National merchants (+49%) predict higher sales than Regionals (+30%) and Independents (+13%). Of those expecting sales to increase quarter-on-quarter, 44% forecast growth of 10-20% and a further 38% expect sales to grow by 5-9%. Whilst merchants’ sales expectations for the next six months have been easing since March, they remain strong (net +35%) — Chart 4. Those in the North are most positive (+91%).

Of those forecasting improved sales in the next six months, almost 9 in 10 merchants expect sales to grow by more than 5%. Forty four percent predict growth of 10% or more.

■ The Pulse is a monthly trends survey tracking builders’ merchants’ confidence and prospects over time. Produced by MRA Research, the insight division of MRA Marketing, it captures merchants’ views of future prospects in terms of sales expectations, confidence in their business, confidence in the market, and the key issues and problems they experience. This report is the 27th in the series, with interviews conducted by MRA Research between 1st and 5th July 2021. Each month, a representative sample of 100 merchants is interviewed. The sample is balanced by region, size and type of merchant, including nationals, regional multi-branch independents, and smaller independent merchants.

■ The full report can be downloaded for free from www.mra-research.co.uk/the-pulse or call Ralph Sutcliffe at MRA Research on 01453 521621.

www.professionalbuildersmerchant.co.uk

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MERCHANT FOCUS

Change and transformation A number of significant transactions have continued to shake up the established structure of the merchant sector since the turn of the year, from the turbo-charged acquisitional activity of businesses like Grant & Stone to Travis Perkins plc confirming the sale of its Plumbing & Heating business. And this pattern of transformation shows no sign of letting up, with two major deals revealed since the last issue of PBM went to press — Grafton Group plc divested its ‘Traditional Merchanting Business’, comprised of brands such as Buildbase, whilst Saint-Gobain announced the sale of Graham.

oreshadowed by the announcement in April 2021 of a strategic review of its business, Grafton announced earlier in the summer that it had entered into an agreement to divest its Traditional Merchanting Business in Great Britain to Huws Gray “for an enterprise value of £520 million”. Under the deal, Grafton will retain “freehold properties with development potential” that have a market value of circa £25 million. With the 138 branches of Buildbase perhaps the most prominent brand to be sold under the deal, Grafton’s GB Merchanting Business also includes PDM Buildbase in Scotland (25 branches), Civils and Lintels (21), NDI (6), The Timber Group (6), Bathroom Distribution Group (2) and Lloyd Worrall (5). In the year to 31st December 2020, the Business reported revenue of £828.2 million (2019: £1.02 billion) and adjusted operating profit of £18.8 million (2019: £33.3 million). Gross assets were £497.2 million. Notification of the transaction has been passed to the Competition and Markets Authority with the divestment expected to close by the end of the first quarter of 2022.

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Grafton’s comprehensive strategic review concluded that “exiting this segment of the building materials distribution market in Great Britain” would enable the Group to optimise shareholder value. Moving forward, it will continue to develop its Selco Builders Warehouse branch network and its other specialist GB distribution and manufacturing businesses that “have been the focus of significant investment and value creation over recent years”. Completion of this transaction is also said to enable the Group to focus on its international development strategy “which will be a key priority over the coming years”. Huws Gray’s Founder and Chairman Terry Owen said: “We are thoroughly excited and feel extremely privileged to be able to acquire such a well-respected name in the industry. This has given us the opportunity to more than double our branch network and substantially increases our geographical footprint. We look forward to working alongside our new colleagues and continuing on our exciting journey.” Just a few weeks later in mid-July, Saint-Gobain reported it had entered into

“binding agreements” for the sale of Graham The Plumbers’ Merchant. Established in Glasgow in 1936 and now operating from around 130 branches and with c.840 employees, Graham generated a turnover of approximately £220million in 2020. The majority of the branches, as well as the Graham brand name and website, will be divested to UK Plumbing Supplies, and a smaller number of branches will be divested to Wolseley. A statement from Saint-Gobain noted: “The transactions are expected to be completed over the coming weeks and are part of Saint-Gobain’s continued portfolio optimisation strategy to enhance the Group’s growth and profitability profile.”

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Travis Perkins plc 2021 Half Year results Reporting for the six months ended 30 June 2021, Travis Perkins plc described an “excellent operational performance” in a period that saw the execution of the “successful Wickes demerger” and its Plumbing & Heating business sold to H.I.G. Capital for £325m (with completion expected in Q3). The Group described a “robust revenue performance driven by strong operational delivery and broad-based, RMI led recovery”. Like for like revenue in continuing businesses grew by 44.1% and was 14.5% ahead of a ‘more realistic benchmark’ of 2019. Adjusted operating profit of £164m (2020: £17m) was up 14% vs 2019, resulting from “higher volumes with solid gross margins, improved customer proposition and restructuring benefits”. Strong revenue and operating profit performance in Merchanting was reported, following the “decisive actions” to refocus the business as a consequence of the pandemic. More currently, a “challenging period” of inflation and materials shortages are being “navigated well”. The update also noted that The Group “continues to invest in both physical networks and technology to meet changing customer needs and exploit market opportunities”. Larger branches, with greater capability, are being added to the General Merchant portfolio while the rollout of Toolstation continues at pace in both the UK and Europe — as evidenced by the recent opening of its 500th UK branch in New Malden. Nick Roberts, Chief Executive Officer, said: “I am delighted with our performance during the first half of 2021. To have executed our planned strategic portfolio actions whilst delivering an excellent trading performance in ever changing market conditions is testament to the hard work and capability of our colleagues across the Group.”

MKM Building Supplies Expansion in Scotland The recent acquisition of Spey Valley Timber & Builders Merchants follows a period of significant growth in Scotland for MKM, with the business also unveiling new branches in Inverness (launched 12th July) and Peterhead (to be opened in September). The addition of Spey Valley, which was founded in the 1980s and operates throughout Aviemore and the wider Scottish Highlands, grows MKM’s Scottish network to seventeen branches. Kate Tinsley, CEO of MKM, said: “The acquisition of Spey Valley Timber & Builders Merchants marks an important step forward for our operations in Scotland. With a shared focus on customer service excellence and providing unparalleled choice, we’re delighted to welcome the branch to MKM’s growing network.” The acquisition comes at what has been billed as an exciting time for MKM with the independent merchant’s ongoing “ambitious growth strategy” having seen a host of new branches open their doors across the UK in recent months, including Birmingham North, Barnsley and Penrith.

www.professionalbuildersmerchant.co.uk

Bradfords Building Supplies Mental Health Support Training for Managers Bradfords Building Supplies has launched ‘Mental Health Awareness for Managers’, an updated workshop programme being deployed across the breadth of the business’ branch management to provide enhanced support for its 830 staff. The builders’ merchant, reputedly the oldest in the UK, was already an early adopter of mental health awareness training, which included the appointment of mental health first aiders across the business. This new programme is aimed at addressing the evolving needs of its people following the pandemic, and will see over 70 managers attend a series of interactive workshops. CEO David Young said: “As a familyowned business, people are at the heart of what we do, and we know that many of our employees and customers are likely to be impacted in some way by poor mental health. The world has obviously changed a huge amount over the course of the last 18 months, not to mention how we as a business have evolved, including taking on a host of new industry talent. “We have a responsibility to ensure our managers, especially at branch level, are as best equipped as they can be in order to look after their people.” David continued: “This training is focused on teaching managers about the signs to look out for, and then directing staff members to the wide range of resources available to support them. We don’t treat people here; it’s about getting them into the right support mechanism, whether that’s advice on wellbeing or a more specific need.”

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SPECIAL REPORT: DRIVER SHORTAGES

Emergency stop W ith various coronavirus restrictions either eased or lifted completely over the summer, the somewhat inevitable rise in positive cases led to a huge increase in people being notified by the Covid app and told to self-isolate. Whilst the app has now been tweaked and the self-isolation rules for the double vaccinated are being changed, the ‘pingdemic’ was not the only reason behind a labour shortage that was affecting the industry’s ability to meet what BMF CEO John Newcomb described as “the biggest demand for building products in more than 30 years.” The fact that many European citizens, so well represented throughout the construction ecosystem, have been leaving Britain in the wake of Brexit has compounded the issues related to Covid-19. Difficulties are being reported throughout the supply chain, from manufacturing to skilled and unskilled workers on site, whilst the Construction Leadership Council’s Product Availability Group has cited a lack of labour as ‘a rising concern’. Indicative of a significant problem for the merchant sector in particular, the CLC noted that all regions reported that “hauliers, HGV and LGV drivers are in short supply and very difficult to recruit”. Indeed, figures from the Road Haulage Association show an existing deficit of 100,000 lorry drivers (across all sectors) which has been compounded by an estimated 15,000 European drivers leaving the UK and the cancellation of 30,000 HGV driving tests during the pandemic

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Faced with these concerns, as well as struggling to secure agency cover, the BMF has reported that many members were trying to retrain existing staff into driving roles — however, the limited availability of test slots have been preventing staff from taking HGV driving tests.

In news that made the national press and the mainstream TV channels, the construction sector boom is being tempered by widespread delays and product shortages. With the disruption attributed variously to Covid, the socalled ‘pingdemic’ and Brexit, a central thread has been a shortfall in drivers able to transport goods across the country. and booking tests has become an issue, with demand meaning months of waiting.” BMF South West Regional Chairman, David Young of Bradfords Building Supplies, added: “We have 16 LGV driver vacancies at the moment. We’re struggling to recruit and also no agency cover is available due to

“Drivers are our biggest concern at present. We have two of our warehouse and yard operatives taking their tests shortly but getting courses and booking tests has become an issue, with demand meaning months of waiting.” The Government has made a number of proposals, including implementing a short-term relaxation of the rules for how many hours lorry drivers can work as a temporary stop-gap measure — strongly condemned by bodies such as the British Safety Council — whilst it has pledged to reduce the testing backlog. However, Logistics UK’s Policy Director Elizabeth de Jong cautioned: “It is good to see the urgent focus on increased HGV driver testing with DVSA, but without targets and a workable timeline, this is simply a statement of intent.” Speaking earlier in the summer and outlining the ongoing concerns of the merchant sector, Jim Parlato, a Director at Browns Builders Merchant and BMF East Midlands Regional Chairman, said: “Drivers are our biggest concern at present. We have two of our warehouse and yard operatives taking their tests shortly but getting courses

demand. The knock-on effect is lead times to our customers are extended by a day, from one-to-two days to two-to-three days. “We do have 22 internal drivers being trained up but there are not enough test slots available so this is taking longer than normal. Suppliers to builders’ merchants have also been hit by the shortfall, resulting in restrictions on some products and failed deliveries at short notice.” The BMF is now compiling information across its member network to share with Government and look towards a solution to address the issue. ■ For more information, enter

the appropriate rdr shortcode: BMF www.rdr.link/me004 CLC www.rdr.link/me005 RHA www.rdr.link/me006 Logistics UK www.rdr.link/me007

www.professionalbuildersmerchant.co.uk

Carbon negative. Positive future. At West Fraser (formerly known as Norbord) all our engineered wood panels have been certified as being net carbon negative. We lock up more carbon in our products than we emit making them, helping the UK construction sector comply with net zero targets.

uk.westfraser.com/carbon-negative

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SPECIAL REPORT: IN PERSON EVENTS

Nice to see you… With the ending of Covid-19 restrictions in England and significant easing elsewhere around the UK, face to face and ‘in person’ meetings are slowly returning. Meetings with suppliers and customer events are beginning to accelerate once more at branch level, whilst September sees the return of a number of larger scale industry gatherings such as exhibitions and conferences — most notably, the NMBS Exhibition and BMF Members Day.

NMBS Exhibition, 8-9 September

erchant and supplier members are set to descend upon the Coventry Building Society Arena (the new name for the Ricoh Arena) in great numbers for this year’s NMBS Exhibition. Despite the easing of restrictions, extra steps have been taken to ensure it is as Covid safe as possible for everyone who attends, with social distancing and wider aisles in place. Additionally, the event will be held over two days for the first time to allow as many people as possible to attend safely. Opening times will be 8:30am till 5pm on the first day, and 8:30am till 3:30pm on the second day. A long established presence on the calendar, the NMBS Exhibition is the biggest trading event of its kind within the builders’ merchant industry, typically bringing together more than 1,000 members and suppliers to network and discuss stock and new product ranges. The facility’s 360 stands are now sold out, so members will be able to talk to more than 270 suppliers and benefit

from the extra rebates — ranging from 1% to 15%, depending on the supplier — available on the day. To minimise unnecessary paperwork and comply with Covid restrictions, this year all member orders will be handled through a new Exhibition App that has been developed for the show. Members will be able to upload their orders in advance, whilst the ever-popular Voucher Book returns as part of the app which can be redeemed at the show for exclusive discounts, free giveaways and to enter prize draws. In addition, the vast majority of exhibitors will be staging promotions to encourage visitors onto their stands in the form of Spot Buy Offers. Managing Director Chris Hayward commented: “We’re delighted that the NMBS Exhibition can return once again this year, and we will be taking every precaution to make sure the event is Covid-secure and complies with all the necessary regulations to keep everyone safe.

“We can’t wait to welcome all our Members and Suppliers back to Coventry as the industry begins to come back together after more than a year of remote working and virtual meetings. Ours is an industry that runs on relationships, and we look forward to being able to meet all our friends and colleagues face to face once again.” ■ NMBS Members can register

for the exhibition by visiting www.nmbs-exhibition.co.uk where they can find lots more details about the event, including information on the special offers and spot buy deals that will be available to visitors.

BMF Members’ Day Annual Conference and Awards, 23 September

arking the BMF’s return to hosting large scale physical meetings, Members’ Day is back after its enforced two-year hiatus with a packed business and social programme — including the first-ever ‘Great BMF Boat Race’ alongside the perennially popular Golf Tournament. Having been held in the

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north and midlands in recent years, the event heads south to the spectacular De Vere Beaumont Estate in Windsor with the programme culminating in a Black Tie Awards Dinner which recognises the achievements of the industry’s brightest and best individuals and businesses. Under an apposite theme of ‘Reshape,

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Renew, Rebuild’, the c.300 delegates set to attend the conference programme will hear from a host of high-profile speakers, discussing the impact and disruption of the last eighteen months and the nation’s post-pandemic recovery. For instance, providing insights into the state of the UK economy, Anna Leach, Deputy Chief Economist at the Confederation of British Industry, will address delegates in person following a video introduction by CBI Chief Economist, Rain Newton-Smith. Anna heads the economic intelligence team which produces and analyses the CBI’s economic surveys and provides the CBI’s macroeconomic forecast. She joined the CBI in 2008 and moved on to head the economic analysis team in 2012 where she leads on the CBI’s assessment of near-term economic conditions. John Newcomb, BMF Chief Executive, commented: “BMF members are always keen

to hear expert analysis of the economy. The extraordinary times we have lived through recently makes this session even more pertinent than usual and I am delighted that the CBI has responded with a ‘two-for one’ speaker opportunity. I look forward to welcoming Anna in person and Rain via video link.” Also addressing the event is Andrew Griffith MP, the UK’s Net Zero Business Champion, who will be the main speaker within a segment of the Conference dedicated to sustainable construction and the drive to net zero. In the lead up to the COP26 climate change summit, taking place in Glasgow in November 2021, he is working closely with COP26 President Alok Sharma to support as many UK businesses as possible to commit to net zero targets. John Newcomb said: “The BMF is

Toolfair — Coventry, 16-17 September

supporting Construct Zero, the Construction Leadership Council’s cross industry change programme to drive carbon out of all parts of the supply chain by 2050. We are, therefore, delighted that Andrew Griffith will join us as a headline speaker within a segment of our Conference programme that will also report on the progress being made by Business Champions in our sector in the CLC’s Race to Zero.” ■ For more information about

the BMF Members’ Day Annual Conference and Awards, visit the events section at www.bmf.org.uk

Glee, 14-16 September

rganised by PBM’s parent company Hamerville Media Group, the popular Toolfair series of exhibitions makes a welcome return this autumn with the first event taking place at the Coventry Building Society Arena (formerly the Ricoh Arena). Whilst predominantly a show for trade professionals, many merchants find the event a useful showcase to attend and benefit from the opportunity to network with leading suppliers and get hands-on with the latest developments in hand and power tools, accessories, consumables, workwear and site equipment. Following the first event in Coventry, a further three shows are scheduled to take place around the country before the end of the year with three more lined up in for early 2022: ● ICC Wales — October 14-15 ● Sandown Park, Surrey — November 4-5 ● Westpoint Arena, Exeter — December 9-10 ● Alexandra Palace, London — January 26-27 ● Bolton Arena, Bolton — March 3-4 ● YEC, Harrogate — 28-29 April ■ Visit toolfair.info for more details.

www.professionalbuildersmerchant.co.uk

he leading garden and outdoor living trade show is back at the NEC, presenting some of the sector’s most exciting brands, innovative products and inspiring insights for stockists. And with more people spending time at home and making the most of their outdoor space since March last year, merchants can maximise the potential of this growing category by keeping on top of the latest trends. Covering aggregates, fencing, timber, decking, garden buildings, outdoor lighting and more besides, the Landscaping & Garden Decoration sector of the show will probably be the most relevant area for merchants.

■ Comprehensive details about the show can

be found at www.gleebirmingham.com

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PEOPLE NEWS

Andy Maxwell has joined Digby Stone as Area Sales Manager North. Andy brings over 20 years of experience in the landscaping sector and said: “I’m delighted to be joining a company with so much potential and one that has been built on strong foundations. Digby Stone is an award-winning business and I’m honoured to have been chosen to be part of its future success.”

Wrekin Products has welcomed experienced Product Manager Gosia Kwapisz to the team. Gosia moves from QEP and brings a wealth of experience in “aligning customer wishes and demands with innovative manufacturing possibilities” to her new role.

With senior sales positions in the specialist building materials market and the waste management sector, Caterina Wokoh is the new Regional Sales Director for London and the South East for Jewson Civils Frazer, strengthening the material distributor’s capability to service the needs of customers delivering infrastructure, civils and utilities projects across the South of England.

As part of Klober’s ongoing sales team investment, Ben Edge has been appointed as Divisional Sales Manager (North UK and Ireland). Joining from Unilever, Ben will draw on his sales and account management experience to help merchants access a wealth of industry knowledge and support with sales enquiries across the region.

Following a period of significant growth, Sunderland-based Salamander Pumps has announced two new appointments with Dale Robertson joining as Managing Director and Claire Thompson taking up the newly-created role of Head of Customer Experience and Marketing. Starting his career as a product design engineer, Dale has gone on to lead teams in a number of engineering, management and marketing director roles at companies including Gripple and JeldWen as well as leading a number of smaller start-ups. Claire, meanwhile, takes up the new position after nine years working in Salamander’s marketing team and following six months spent leading a detailed customer experience project for the company.

Ten-25 Software, celebrating 40 years of serving merchants this year, has welcomed two new team members as part of an ongoing expansion programme. Having spent over 20 years in training, consultancy and mechanical engineering, Darryl Rabôt has joined as Senior IT Trainer and will be working with customers to “facilitate smooth onboarding, system implementation and training”. With over 30 years’ experience in the housing sector, Rachel Cable has also joined the team as Executive Assistant to Managing Director Ian Oldrey.

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www.professionalbuildersmerchant.co.uk

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TRAINING ZONE

Revitalised IoBM looks to next generation After several years struggling with limited resources, the merger of the Institute of Builders Merchants (IoBM) with the BMF provides the additional support needed to revitalise the professional body for all those working in the merchant industry.

f the IoBM is to succeed and grow it must have the support of the next generation of business leaders, and it is now led by a new management committee that gives far greater prominence to youth. The six person committee includes the Chair and Vice Chair of BMF Young Merchants as well as two existing Institute Board members and two BMF directors. At their first management meeting they agreed that all BMF Young Merchants will be automatically enrolled within the Institute during its first 12 months. This brings in a more diverse cohort, all under the age of 40 and with an equal split of male and female professionals. They also set a target of 1,000 members within the first year and are encouraging larger merchants to buy into the benefits of membership and get on board. Going forward, their aims are even more ambitious — over 10,000 members and an aspiration to become a Chartered Institute. Industry reaction to the merger, agreed back in April, has been overwhelmingly positive. As well as attracting new members, the Institute welcomes applications from past members and has enhanced the membership category for manufacturers and suppliers to the merchant industry that support the IoBM’s professional training ethos. Corporate Supplier members will help embrace the entire building materials sector within the Institute and their fees will support training and development. In return they may nominate two employees as IoBM contacts within their business, and

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the Institute will include details of any free CPD or merchant training programmes offered by Corporate Supplier members. This category has rapidly gained support, with the NMBS and five leading suppliers, Aco, Knauf Insulation, the Keystone Group, Mannok and Reisser, amongst the first to sign up. Jo Callow, Head of Corporate Communications at Knauf Insulation and current Vice Chair of BMF Young Merchants, represents two key membership groups for the IoBM and clearly understands the benefits of belonging to a professional Institute. She said: “We became IoBM Corporate Supplier members as we recognise the work that the IoBM and the BMF have done together to breathe life back into the

“If the IoBM is to succeed and grow it must have the support of the next generation of business leaders, and it is now led by a new management committee that gives far greater prominence to youth.”

Institute. We are keen to encourage training, development and learning for individuals throughout the industry and recognise that this is a great way to support that.” Roseanna Daly, HR Head of Strategic Projects at the Keystone Group, speaks for another Corporate Supplier trailblazer, saying: “We are delighted to be part of the IoBM, recognising the important role that it plays within the construction industry, particularly in terms of training, certification and enhancing the professional standing of the merchant industry. “Our continued success and growth is largely dependent on the strength of our relationships with our merchant customers. Partnering with the IoBM and BMF will allow us to continue to support the training and development of those individuals employed in this industry.”

■ Find out more about IoBM membership at www.bmf.org.uk/IOBM

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GARDENS & LANDSCAPING

Centre forward Earlier this year, the Talasey Group was selected by Joseph Parr (Middlesbrough) as the main supplier for its newly refurbished Landscape Centre in Stockton.

pened in the spring, the new Joseph Parr Landscape Centre marks a spectacular transformation of the existing facility into a showroom billed by the merchant as a “unique site like no other in the North East”. With a huge range of products on show — including paving, decking, artificial grass, decorative gravel, fencing, doors, hardwood flooring and garden furniture — the predominantly indoor area allows customers to browse and shop “in a warm and dry environment”. Talasey was selected by the merchant to be its lead partner on the project and, with co-branded signage in place, the Landscape Centre is said to be the first of its kind for the supplier which has now been trading nationwide for over 17 years. Dave Anderson, Managing Director at Joseph Parr Middlesbrough, said: “Joseph Parr and Talasey have worked closely for a number of years. We have always promoted a good range of products, but we have together taken this cooperation to a new level unique in our industry. “The range of products on offer are both modern and traditional, and suit all project

types. We have partnered together to turn our retail showroom into what I believe is the best environment in the North East to view and buy paving and landscaping products. Together with the excellent marketing team from Talasey, we have co-branded the showroom to give it the wow factor.” He continued: “This is a genuine one stop Landscaping shop from design to delivery giving both our companies an opportunity to develop and grow our business together for many years to come.” Since its opening, the merchant has been heavily promoting the revamped facility online and via its social media channels, for example with a short video ‘tour’ of the showroom’s designated product category areas, to a broad range of potential local customers. Speaking about the partnership, Talasey’s Business Development Director Geoff Moulton added: “The launch of the Joseph Parr Landscaping Centre is a creative and clever development initiative for the Talasey Group. The unique location of this facility and the close partnership we have with Joseph Parr at Stockton has provided a great opportunity to display the Talasey Group

brand products and other outdoor landscape products all provided by Joseph Parr. “We hope to attract all types of customers including consumers, trade installers and designers to visit the centre to look at the displays and be inspired to create new outside spaces. The centre will be open seven days a week, with staff on hand to provide a warm knowledgeable welcome and offering support and guidance through the displays. Visitors can take away product literature, samples, and great advice on how to bring their outdoor dreams to fruition.” Offering a creative design service to contractors, designers and homeowners alike, the Landscape Centre also provides what is described as a unique element for visitors to visually see a complete transformation beforehand, with their selected choice of landscaping products. ■ The Talasey Group’s range of products includes brands such as Natural Paving, Vitripiazza and Luxigraze. For more information, enter the shortcode www.rdr.link/me008

“We have partnered together to turn our retail showroom into what I believe is the best environment in the North East to view and buy paving and landscaping products. Together with the excellent marketing team from Talasey, we have co-branded the showroom to give it the wow factor.” www.professionalbuildersmerchant.co.uk

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GARDENS & LANDSCAPING Gavin Hoe, Director of Sales – Fencing, Cast Stone and Walling at Supreme Concrete, discusses how the industry is working to tackle material shortages, outlining the importance of manufacturers, merchants and the supply chain to keep working in partnership to try and manage this substantial surge in demand.

Forward planning O

ver the last 18 months, there has been a significant increase in demand for building materials with landscaping one of the categories under the biggest stress, due to the considerable uplift in gardening projects undertaken throughout lockdown. Indeed, recent research shows that upgrades to the garden and outside areas are high on the list of home improvement plans for many Brits as part of a wider renovation boom that is predicted to top £135 billion over the next 12 months. However, we continue to face extended material shortages for a wide variety of building products, including timber and plastics. This is due to a multitude of factors including reduced manufacturing output throughout COVID-19 in addition to the implications of the Brexit trade deal and major haulage shortages as a consequence of the reduced availability of drivers. Furthermore, high profile infrastructure projects including HS2 are also impacting the availability of necessary building materials such as concrete. Partnership approach All of these factors have created an extremely challenging market to operate within. And whilst selling everything that you are

26 PBM SEPTEMBER 2021

producing is usually a very positive situation for a manufacturer and our merchant customers, at Supreme Concrete we certainly don’t feel like we’re winning in the current climate. The fact remains that until all of our customers are receiving the levels of materials they need to meet their business requirements, none of us are where we want to be at the moment. We understand the importance of assured supply and acknowledge that, due to all the factors outlined previously, this is a major issue affecting both ourselves at Supreme and the wider market. Supporting our merchant network in meeting their commitments is our number one priority, and we are working around the clock to do all we can to try and meet the demands of our customers. This includes continuing to make strategically-led decisions to support the manufacture of landscaping solutions that are experiencing the highest demand,

including the application of strategic shift pattern changes within our factories. This optimises every single hour to increase manufacturing output, whilst operating in a COVID-secure way to continue to protect the health and well-being of our employees, suppliers and customers. We have also continued to undertake significant investment throughout the business, with increased manufacturing capabilities, range rationalisation and enhanced product quality protocols being implemented to help increase capacity without compromising on quality. Communication and trust lies at the core of overcoming this turbulent trading environment, and we are committed to having open and consistent dialogue with our merchant partners to establish as much forward visibility as possible of orders and identify how we can continue to implement key learnings to make us an even easier company to do business with now and in the future.

www.professionalbuildersmerchant.co.uk

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Concrete is king This partnership approach includes working in closer collaboration with merchants to identify the product ranges currently in highest demand, including new fencing and paving as gardening projects top homeowners’ priorities. So whilst timber fence posts may be a first consideration for these types of projects, merchants can support customers in achieving a more durable and longer lasting finish, whilst also simplifying the installation process, by recommending and supplying concrete fence posts. As a low maintenance and resilient alternative to timber, concrete fence posts can accommodate a wide variety of fence panels, providing customers with greater design flexibility — particularly for gardens with unusual or smaller dimensions. Merchants can also cross sell complementary landscaping ranges, including products such as concrete path edging, which has been specifically designed to decrease installation times whilst increasing overall longevity and durability. Featuring parallel sides, concrete path edging is one of the most effective forms of pathway management and is ideal for use with pavers to create a visually appealing yet functional finish. Due to the very nature of these concrete products, surface stability is radically improved through the cutting and filling process, providing customers with an affordable, effective and efficient solution to complete landscaping projects quickly and to the highest standard. Choosing concrete over timber can also be applied to decking products, with solutions including Supreme’s DEK-BLOK and DECKPOST ranges which present an affordable yet effective choice for decking foundations, particularly for uneven or unstable ground. Eliminating the requirement to dig holes, mix concrete and pour footings for the posts, their lightweight structure makes the products easy to handle and removes the need for cutting on-site. Taken together, this presents individuals with a comprehensive suite of landscaping solutions that are simple to install and easy to maintain. And because concrete is resistant to moisture and rot, merchants can give customers the confidence that every aspect of their landscaping project will stand the test of time. ■ For more information on Supreme’s range of products and support services for merchants, enter the shortcode www.rdr.link/me009

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GARDENS & LANDSCAPING

Patio preparation Homeowners’ desire to upgrade external areas such as terraces and patios saw a massive boom during last year’s spring-summer lockdowns and there’s no sign of this slackening off. Setcrete Brand Manager Peter Wilson outlines the importance of suitable sub floor preparation products to ensure the optimum results, and explains how merchants can capitalise from the sustained demand.

ne of the specific trends driving the growth in garden space upgrades is the notion of extending the internal living space through bi-fold or sliding doors to an external patio, using porcelain floor tiles to achieve a seamless visual transition from the inside to the outside. Porcelain tiles are one of the few floor finishes that work equally well externally as internally. And in addition to delivering a smart, high quality aesthetic, porcelain tiles are able to withstand the varying seasonal weather conditions experienced in the UK whilst also being easy to clean and maintain. However, achieving ‘the look’ requires perfect preparation of the subfloor base to ensure the external floor maintains the aesthetic quality of the interior. To deliver a professional, high quality finish when installing tiles externally, the same level of subfloor preparation is required as would be used for interior installations. Specifically, the subfloor base needs to be as smooth and level as possible. Internally, job-specific levelling compounds are used to create a smooth finish over the sand/cement subfloor screed. The same methodology is required for external areas, but requires an exterior grade levelling compound — which is why Setcrete Exterior was developed. The advanced floor levelling compound was developed specifically for outdoor

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applications, to smooth and level rough, worn or mechanically-damaged concrete or sand/cement screeds before installing an external floor covering, including porcelain tiles, and also artificial grass or other finishes. It is also finding applications preparing pathways, balconies and other hard areas. In addition, the levelling compound can be left uncovered and used as an exterior standalone wearing surface or painted over with a suitable floor paint, for example, in converting a garage into a gym or just to create a smarter appearance for a garage floor. It is the speed of preparation and drying, combined with the integrity of the levelling compound when set and cured that is giving rise to its popularity and the consequent increase in demand. Given the cost of porcelain tiles, builders want a quick, worry-free way of achieving a perfect base that gives them the foundation on which to create a superb finish. Merchant support Setcrete Exterior has found a niche in this sector, being an easy-to-use floor levelling compound that delivers an ultra-smooth finish in a short timescale and, importantly, is designed to withstand the varying climatic changes we experience throughout the year. Once builders have used the product, they instantly see its benefits and also the possibilities of using it in other applications

— so repeat purchases and word of mouth, along with a sustained promotional campaign, have all been factors behind its rise in popularity. Merchant support for Setcrete Exterior and other products in the range includes the provision of branded point-of-sale displays, complementing eye-catching, colour-coded packaging designed to simplify product selection, tailored product training for merchant staff, and in-branch product demonstration days for merchant customers. ■ For more information, enter the shortcode www.rdr.link/me010

www.professionalbuildersmerchant.co.uk

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PROFESSIONAL

BUILDERS MERCHANT ADVERTORIAL SUPPLEMENT

SEPTEMBER 2021

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ADVERTORIAL SUPPLEMENT

Adapting to change is part of our DNA

Intact’s rich 29-year heritage with builders’ merchants gives us a deep understanding of what’s important to you and your business. And as committed members of the BMF, NMBS and IPG trade associations, we’re here to listen and learn about your industry so we can shape our feature-rich ERP and business management software solutions to get you operating at your best.

hat makes us different is our deep sectoral knowledge, agile technology solutions and expert consulting services. Combined, they ensure we can get your people, your customers and your technology connected with your

commercial goals so that you can elevate your business. But like any industry today, recent events have transformed us as a business. 2020 was not what any of us had planned but adapting to change is part of Intact’s DNA. We

Delivering the perfect fit technology matters

■ 95% of Intact customers cite the capability & flexibility of our software solutions

and the industry expertise of the Intact staff as the primary reasons for choosing us. ■ 95% customer satisfaction for our Technical Support Team.

32 PBM SEPTEMBER 2021

FACT FILE Key Contacts: Mark Gurney, Sales Director Location & Website: Intact UK HQ, Hemel Hempstead www.intactsoftware.co.uk Product range: Designed for today’s digital economy, Intact iQ is our end-to-end ERP software solution and Intact Xline is our powerful business management software solution. Both are customisable to merchant needs and extend to our online account management, ecommerce and mobile app solutions. Group structure / subsidiary companies: Founded in 1992 Intact is an Ireland and UK based business management and ERP software and services company where all product development, consultancy, ICT and support is carried out locally. Accreditations: Deloitte Technology Fast 50, ERP HeadtoHead Best Vendor Demo, Great Place to Work Trade Associations: Supplier member of BMF, NMBS & IPG No of staff: 170

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With digitalisation, flexibility and efficiency key traits of any business today, we see it as our job to continually develop

“

Our software solutions are the technical foundations for the merchants with whom we work. They form the starting point of any robust digital transformation journey. We connect every function in a business, from accounting to sales to stock to logistics and CRM, to create a cohesive platform that enhances all aspects of running your business. But this cohesive platform is also designed to extend outside your business enabling information to be seamlessly pushed out to and received from customers, suppliers, employees, key stakeholders etc., via mobile, eCommerce, email, EDI, APIs etc. It is, therefore, more than an ERP solution; it’s your platform for innovation. Our merchant customers want to push the boundaries and implement solutions that make it easier for their customers to do business with them — for them to do that, technology as an enabler is the obvious answer. Once you have that strong merchant ERP base layer in place, in theory, everything else is just an idea that extends within your ERP, or that can plug into it, and we’re here to help you do that. Working closely with merchants, we also ensure our software solutions can support your unique ways of working and business models. We understand the interconnected, intricate nature of your supply chains, pricing structures and strategies, and how ERP should optimally capture, manage and automate data and processes to enable and support growth. We’ve seen time and time again that the right software solution will add value, cut costs and improve profitability.

www.professionalbuildersmerchant.co.uk

products and services that ensure you are future-ready and agile for whatever challenge comes your way.

Our merchant customers appreciate the value of technology. When they think about ROI in terms of ERP, they look at the cost to the business in wasted time, double work, and stunted growth attributable to legacy systems that do not fit their business goals and ambitions. We know that ‘one-size-fits-all’ software products are too rigid, expensive to own, and risk becoming outdated. Our software grows with your business; it remains central to growth, thanks to the software and to the collaborative working relationships we have and the support we provide to our merchant customers. Justin Lawless, CEO, Intact Software.

“

responded quickly by mobilising our staff and customer base, giving away hundreds of temporary free licenses, coordinating 14 FREE training webinars and got customers swiftly trading online with our pop-up ecommerce solution. We also adapted by shifting our business model. We introduced new pricing structures to lower the cost of entry and created new business units to better serve our customers. In addition, we launched our Intact Cloud solution, online learning hub and extended our mobile and online product portfolio significantly. These changes, our in-built flexibility and our innovative merchant roadmap are what led new customers like LBS Builders Merchants and Frank Howard Tools & Fixings to begin their implementation journey with us in 2021 and we’re very much looking forward to partnering with them long into the future.

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ADVERTORIAL SUPPLEMENT

Ready for anything Let technology do the heavy lifting…

he drive for digitalisation in the merchant sector has been accelerated by Covid. But there are many still slow to engage or unsure how to. And yes, success in a digitalised world requires time, money and resources. Whilst that may seem daunting at first, the rewards are worth it once you find the right solutions and partner to go on this journey with. Here, we touch briefly on some of the technology options that may help you deal with some current merchant challenges. Conquering logistical challenges Technology is your ally in your bid to effectively manage your supply chain with shortages and delays a recurrent theme these days. Your ERP solution should encompass extensive inventory management functionality that aids efficient order purchasing, fulfilment, and smoother logistics; with features such as advanced stock replenishment, forecasting and real time analytics enabling your team to quickly adapt to any supply chain issue that arises. Make your ERP software your best employee With skill shortages already evident in the merchant sector, your technology should be doing a lot of the heavy lifting. Triggered workflows, exception reports and real-time alerts enable you to automate countless

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tasks, processes, and business rules to efficiently manage the day to day running of your business. You reduce human error, free up your team to focus on your customer and drive the highest level of efficiency possible. A better way to manage product data Intact is leading the way in working towards ensuring you can easily access trusted product data sources like NMBS OnePlace or other Product Information Management (PIM) solutions. By leveraging this technology, you can view live product catalogue information from within your ERP system. This can include product specifications, images, links to the manufacturer’s website etc and provides ready access to vast quantities of supplier product data. It is easily searchable, always on and always up to date. In addition, you could easily create a new product for your ERP product file from the data sources you have access to. Standing out from the crowd While consolidation in the merchant sector is still an ongoing

challenge, technology can enable merchants of all sizes to compete digitally with larger merchants. Combined with the ability to be more agile, deeper customer relationships and with staff who have innate sector knowledge, merchants can use technology to fortify their competitive advantage. The Cloud A word much overused and understood. But when you start to think of the Cloud as a way to facilitate modern IT, then you’re in the right place to optimise how you consume your technology. Cloud embraces a different way of doing things — sharing resources, applying automation, access anytime, anywhere, improved scalability & flexibility etc. The Cloud is a set of capabilities you need to investigate to see how it could help you and your team achieve your business goals.

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Enabling agility Adaptability is a valued trait for merchants — now more than ever.

hen you can’t predict the future, you need a business management software solution that can flex, adapt and grow with you, whatever market changes come your way. One that gives you the power and visibility to view the real-time, accurate information you need to make onthe-spot decisions in your own unique way. Here are just some of the ways Intact iQ enables this level of agility…

Time to drive a digital fleet With Intact iQ’s transport scheduler you can create and effectively manage your delivery schedules within your Intact iQ ERP system. You can provide your entire team with end-to-end visibility and control of your orders from the point of purchase to the point of delivery. Mobilise your workforce with role-based apps Supporting mobile access to Intact solutions (both on and offline), Intact Access is an app that lets you and your team manage and control your business remotely — boosting efficiency and accountability across your operations. It offers remote data capture including PODs, voice to text, integrated satellite navigation, camera functionality, full call/email and more.

integrated e-commerce solutions. From our end-to-end nopCommerce solution to our bespoke web integrations with other ecommerce providers using our REST API, we can help you better serve your online customers. And if you don’t require a full e-commerce site, you can still be online with your B2B customers using our eAccount & e-Trade offerings. Proactive continuous improvement Intact iQ proactively supports change, empowering you with the tools to easily automate countless tasks, processes, and business rules. You don’t have to constantly rely on our consultants or developers to make ongoing changes to your system. We show you how to customise fields, layouts, highlight rules etc, within the system so you can alter them as needed. This lowers your total cost of ownership and truly enables agility.

The smart way to sell online, made simple Through our online platform, Intact Cliqx, we offer a robust, secure range of

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Get your rebates working for you With Intact iQ’s rebate management features you can deal with complex rules or even bring in group results to give a realistic rebate value. With easy tracking of progress, pro-active notification of rebates due and where threshold boundaries are close, the administrative savings here are huge. And with automatic rebate accrual to your General Ledger, the visibility and control you have over your rebates ensures terms are fully adhered to, minimising profit leakage or disputes. Integrate with ease with a third party friendly system Intact iQ is an open system built with integration in mind. Our REST API integration service will allow you to easily integrate any systems you currently use, love or need to keep. And it will integrate with any best of breed systems you may want to add in the future. ■ And all of that’s just for starters. If you’d like to find out more about these or any other feature, please do not hesitate to contact us to arrange a customised demo. Call our sales team on 01442 878879.

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ADVERTORIAL SUPPLEMENT

In conversation with Gary Brookshaw, Intact Product Director.

Q A

How did you get into the industry and to your current position? I have been building software solutions all my working life; including cofounding and developing another merchant software solution. As Intact Product Director, I now spend my time with merchant customers observing how they use our software, listening to their challenges and driving product improvements based on their valued feedback. I also spend a lot of time in a consulting role and enjoy my varied job. Being close to merchants ensures I truly understand the challenges they face.

Q A

How do you feel the industry has changed in recent years? From a software point of view, we’re seeing more and more customers looking for more pertinent information from their ERP system. This is driven by a hugely competitive and fluctuating market which makes it more important than ever to have a ‘finger on the pulse’. But the way customers expect to trade with merchants is also changing. Whether that’s online or via Apps, today’s customers want to trade with you as efficiently as possible and technology can help you here. We know merchants often struggle to get on board with the latest technologies or to fully leverage their software investment as it can be technically challenging for them. We believe it’s our responsibility to develop the systems they need to get ahead and to support them in maximising those technologies.

Q A

What are the current challenges facing the merchant sector? Whilst supply shortages have been well documented, merchants have never

been busier with many customers seeing record months. The challenge for merchants now is ensuring they have the right stock to satisfy demand whilst also keeping an eye on fluctuating prices. As highlighted earlier, this is where visibility of information is key. And agility will be rewarded. At Intact, we talk about flexibility all the time — just ask anyone who’s been in one of our presentations! But that flexibility is what allows businesses to quickly adapt to periods of change while coping with the nuances of their business processes and decisions. And this is where your business software needs to be the best employee you’ve ever had.

Q A

What are the current challenges facing your company? Intact is growing fast. And with that comes its own challenges – finding the right people to join our growing team, ensuring our products continue to meet and pre-empt future merchant requirements and always, always, delighting our customers. Thankfully, our growth strategy anticipated these challenges and over the last year or so we’ve created new customer-focused business units, developed an online learning hub and filled key roles with personnel from the ERP space.

Q A

Which individuals have influenced you most in your career? If I don’t say my wife and family then I’m in trouble! Professionally, I’ve met and worked with some wonderful people. I was first employed by, and then went on to start a business with, Robert Collins — back in the BCT Business Systems days — a blast from the past for some readers, I’m

“If it’s awkward or challenging for me to demonstrate something, then you can bet it’s harder again for the end user. So, I use that as an incentive to do better.” 36 PBM SEPTEMBER 2021

sure! He introduced me to the wonderful world of software for builders’ merchants! More recently the team at Intact are great to work with — so much talent and passion for what we do. It’s good to collectively blend our previous product experiences. And then there are our group of customers (who shall remain nameless, but they know who they are!) who have their own pursuit of excellence that drives us to create better solutions!

Q A

What do you enjoy most about your job? I’ve always viewed software development as a creative process rather than a technical one. Lots of people can code, but there is an art to creating good solutions. If it’s awkward or challenging for me to demonstrate something, then you can bet it’s harder again for the end user. So, I use that as an incentive to do better. My role spans that product input and customer interaction, so I look at solutions from both angles and it makes every day different and a challenge… in a good way!

Q A

Where do you see yourself in five years’ time? With Intact! It’s a great people and product-focused business and we are driven to improve everything we do. We will continue to grow in the merchant sector in the UK, Ireland and beyond. We want our products to be viewed as the aspirational software of choice and I want to be a part of the team that helps drive that as much as I can.

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Trusted by progressive merchants like…

TIPPERS BUILDERS MERCHANT

“We were looking for a modern, innovative solution that the entire team could have confidence in; one that we were sure would support both our medium and long-term goals. We reviewed a number of systems and Intact iQ is undoubtedly the perfect fit for our business.” Joe Tipper, Director, Tippers Builders Merchant

C & W BERRY

“Choosing the right ERP solution is one of the most important decisions we’ve had to make and we’re confident that the Intact iQ system will enable our company to grow. We were particularly impressed in the way that Intact iQ has been written to allow as much customisation as possible, enabling it to develop to our way of working rather than forcing us to change our own processes to suit the new system.” David Berry, MD, C&W Berry

JAMES HARGREAVES PLUMBING DEPOT “We took the decision to move systems because we were unable to gain the level of information and control that we required from our existing system. Intelligent stock replenishment, flexible rebate tracking and real-time, true margin visibility were central to our needs and were limited in our old system. We also wanted to make changes to our system via our in-house team as our needs evolved, rather than working outside of the system or relying on a software vendor. By adopting Intact iQ we believe that we have achieved these goals and more.” Gordon Rothwell, Managing Director, James Hargreaves

ELLIOTTS BUILDERS MERCHANT “Intact iQ offers us a highly flexible and intuitive framework that will allow us to continually improve the way that we operate as a business, taking away the burden caused by drawn-out processes, and freeing up time to focus on providing exceptional customer service. Not only is Intact iQ market leading, but the team behind it gives me the confidence we’ve made the right decision for both now and the future.” Tom Elliott, MD, Elliotts Builders Merchant

www.professionalbuildersmerchant.co.uk

LBS BUILDERS MERCHANTS APPOINTS INTACT AS ITS NEW ERP PARTNERS Recently selected as its new ERP partner, Intact has welcomed LBS Builders Merchants to the growing Intact Merchant Community and is looking forward to working with LBS to support and enhance its commitment to excellence.

“The level of administrative effort required to run the business was growing. We have huge ambitions for the company so we knew we needed to invest in a robust, progressive digital core; a merchant ERP solution that would remove paper and spreadsheetbased processes to ensure we could work smarter, save time, reduce errors and deliver an enhanced customer experience. Intact iQ offers this and much more. Its integration capabilities are second to none. The level of agility and automation it will provide will empower us to easily flex to customer needs. And merchant focused features like the POD, sales rep mobile app, transport scheduler, advanced rebate management and integrated CRM function highlighted to our team that Intact iQ isn’t just a better software system, it will enable us to implement a better version of our business.” Ben Davies, Director, LBS Builders Merchants

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GARDENS & LANDSCAPING On 14 May, the Construction Leadership Council (CLC) announced the first C02nstructZero Business Leaders with ACO Water Management amongst the 14 chosen companies to be labelled as forerunners in sustainability and renewable practices. Adam Cane, Knowledge Manager and Sustainability Lead at ACO Water Management, explains how merchants can join the race to achieve net zero.

The road to net zero T

he UK Government has targeted 2050 as the year in which the nation will achieve net zero. The result has been a host of companies racing to show how they will meet their own targets, often posting annual updates on their green credentials. What’s more, the race to net zero has stepped up in 2021. Indeed, the first 14 C02nstructZero Business Leaders were announced in May, showcasing those companies committed to achieving net zero in the construction industry. Among the initial 14 were four members of the Builders Merchants Federation — ACO Technologies, APP Wholesale, Bradfords Building Supplies and Travis Perkins plc (more BMF members have followed in the ensuing months, including businesses such as Ibstock, Hanson, JCB and Knauf Insulation). The good news for merchants which are not already Business Leaders is that the initiative is ongoing, and it is expected that even more businesses will join this growing

list over the next few months. The initiative enables companies to be role models in the construction industry’s change programme, demonstrating a commitment towards the sector’s drive to reduce carbon emissions in the delivery and operation of the built environment. However, not all companies are at the same point of their journey and may find the prospect of achieving net zero quite daunting. This is where small, incremental changes can make a big difference and, more importantly, can be implemented now. One of the main reasons ACO Technologies became the first construction products manufacturer to join the initiative was its 31% reduction in carbon emissions between 2015-2019. The way in which ACO achieved this reduction can be easily replicated by other companies, including merchants, such as: ● Ensuring that sustainable business practices are compliant with ISO 14001 and align with relevant UN sustainability goals; ● Updating electricity systems in commercial and manufacturing settings, including upgrading lights to LEDs and incorporating a renewable electricity tariff; and ● Improved recycling streams — it’s surprisingly easy to improve the recycling rate across a business, if all colleagues commit.

www.professionalbuildersmerchant.co.uk

While each organisation has a different road to net zero, there is a need to ensure products manufactured support the environment. ACO, for example, has developed a product range devoted to supporting wildlife and biodiversity and its wildlife range includes tunnel systems to safely allow animals to cross busy roads, kerbed pathways for amphibians to get around grates, and refuges for small animals. These products are designed to limit negative impact on wild animals' habitats, protecting the environment from preventable damage. The use of geometric science has also reduced the requirement for concrete haunching around product, saving 11kg of CO2 per linear metre installed of ACO MonoDrain. Additionally, products are tested

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to ensure the most efficient polymer concrete mix is used, thus lowering embedded carbon. Navigating a route to net zero Now is the time for organisations to analyse their practices and identify all the positive changes that can be made to help them grow sustainably. Adopting science-based targets (SBT) is another route merchants can take, allowing them to create both short- and medium-term strategies to reduce carbon emissions. Crucially, they can also be measured against the GHC (greenhouse gas) Protocol. Merchants should think about the SBTs they can realistically adopt. There are a number that can affect the carbon impact of a merchant, including adding electric vehicles to company car policies, reviewing heating systems and switching over to a 100% renewable energy tariff. Some of the changes can be made today, such as moving to paperless processes, while others need forward-planning. However,

■ With the lockdowns of the last 18 months highlighting the importance of outdoor spaces, spending on landscaping projects has skyrocketed as UK homeowners seek to make the most of their gardens. This presents a real opportunity to building professionals and merchant stockists, and visualiser tools — such as ACO’s Building + Landscaper Visualiser — can be vital in showcasing creative ideas and bringing designs to life. Darren Crane, National Sales Manager Independent Merchants & Buying Groups, said: “People expect more from their gardens than ever before — it is increasingly an extension of their home that can be tailored to meet whatever demands they might have. “From a drainage perspective, this has meant a real drive towards products that not only perform their water management function, but look great too. This is where tools such as our visualiser are vital, helping to demonstrate how the latest water management technology can be incorporated into eye-catching designs.”

■ For more information on ACO’s visualiser tool, use the shortcode www.rdr.link/me011 adopting a roadmap can ensure the construction industry is supporting the UK’s move to a sustainable future. As a Business Leader in the C02nstructZero initiative, ACO is committed to working with the wider supply chain to ensure ambitious, yet essential, net zero targets are met. The objective of net zero by 2050 is a goal which

will determine the built environment for future generations. Companies should engage with this conversation and learn from each other as we look to shape the future of the construction industry. ■ For more information on ACO, enter the shortcode www.rdr.link/me012

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GARDENS & LANDSCAPING

PERMALAWN NEW STOCKISTS PermaLawn is encouraging UK merchants to consider diversifying their stock range by adding artificial grass that’s simple to install with a high-quality aesthetic, giving their customers an easy way to broaden their own services. The company states that it offers a wide range of grasses to suit each individual customer’s needs, which are measured and delivered to exact garden specifications and are “highquality enough to stand the test of time”. In addition, at its Derbyshire headquarters, PermaLawn purposefully sits on 100,000m2 of stock all-yearround, meaning plentiful stock is available. ■ For more information on becoming a PermaLawn

stockist, use the shortcode www.rdr.link/me013

COMPOSITE PRIME HD PROTECT WOOD TAPE Described as an innovative new wood tape which protects against rotting and significantly lengthens the lifespan of decking frames, the selfadhesive HD Protect tape is said to be easy to install and possesses low tack and high-bond properties which allows installers to avoid messy fittings and sticky hands during application. HD Protect is designed to reduce moisture build up in substructure frames, protecting timber joists against deterioration. The UV protected tape is said to be thicker than conventional butyl tapes, making it more effective at self-sealing and providing a strong long-term bond. ■ Interested stockists can find out more through

www.rdr.link/me043

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BRICKS, BLOCKS & HARD LANDSCAPING

Construction is at the vanguard of the post-pandemic recovery, yet the sector is blighted by materials shortages and supply chain issues. Imperial Bricks reveals how it has invested to ensure it can bring more stock to the market.

Increased capacity I

mperial Bricks reports that it has invested £1.5million in a move to new, larger premises and the development of state-of the-art machinery. The company’s new, four-acre site in Bridgnorth, Shropshire — in addition to operating two other storage facilities situated across the country — means the business is now said to have the capacity to stock 12 million bricks in the UK. Furthermore, the new machinery has “more than doubled” the processing / finishing capacity of the firm’s reclamation brick ranges and also allows for further new product development. As part of the move, Imperial has invested in new facilities dedicated to the large-scale production of tumbled bricks. The company states that this is the first facility of its kind, which processes its new traditionally-made bricks to “achieve indistinguishable alternatives to genuine reclaimed bricks, which can be difficult to source in volume”.

Bricks from this range have already been used by developers such as Millwood Homes — supplied by Parker Building Supplies — on a number of new build housing developments in the South-East. Jason Hughes, Managing Director of Imperial Bricks, said: “We can now offer merchants new brick ranges and complementary products, as well as securing the reliable supply for which Imperial is recognised. (This means) merchants can sell more bricks and a wider choice, and differentiate their branches.” The move was reportedly planned for several years and comes in response to growing demand for Imperial Bricks’ range of over 70 handmade, pressed and engineering bricks. The bricks are manufactured with exclusive partner factories in Europe and Asia, with Imperial working with its partners over many years to develop new ranges. As above, many of its

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bricks are processed by machine or hand at its UK premises to add authentic features such as weathering, sooting, or a reclamation finish. The company recently announced a new exclusive partnership with a brick manufacturer in Turkey in a move said to provide “assurance of quality and year-round capacity for seven of its most popular brick colours and styles”. The plant meets all of the internationally recognised standards for ethical and quality

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manufacturing and the “sole supply” contract covers bricks made to Imperial’s specification, which are designed to match authentic regional brickwork found across the UK. The brick blends include Country Blend, Farmhouse Orange, Imperial Blend, Olde Reclamation Clamp, Reclamation Shire Blend, Urban Weathered and Tudor Multi. These can now be identified as Imperial’s by a ‘stamp’ of its crown logo, found in the frog of the brick, which the company is introducing throughout 2021 and 2022. The new stamp means merchants, architects, developers and self-builders can identify genuine Imperial products, as a mark of the “quality and ethical manufacturing assurance” that comes with the brand. Jason explained: “Some of our most popular handmade brick ranges are the first to feature the crown branding, and we’ll be

rolling this out across our entire brick portfolio over the next year to protect our ongoing success and the growing demand for high-quality handmade bricks.” Of the new partnership in Turkey, Jason said: “Imperial only works with factories on a long term, exclusive supply basis. We decline to work with manufacturers / factories who after working on product development look to supply multiple companies in the UK market, so on this basis we have moved to the new facility which meets our rigorous supply criteria. “The transfer of the original development manager to the new facility ensures Imperial has a continual product pipeline in place, and innovative product development will be continued. This new partnership will afford us the opportunity to broaden our product portfolio into the wider built environment.” Over the past 10 years, Imperial Bricks has launched a range of traditional

handmade bricks to match each region of the UK. It lays claim to being the first company to take this ‘partnership-orientated’ approach with supplier factories, with the facilities meeting “strict ethical and quality assurances (and) at least six out of seven internationally recognised manufacturing and supply standards”. This includes CPR compliance/UKCA marking, SEDEX ethical trading audits and ISO 9001 and 14001. Imperial’s new Turkish factory is said to be no exception whilst for full transparency of the supply chain, evidence of the standards is available to customers under an NDA, which “national and independent merchants have already viewed to their satisfaction”. ■ Imperial’s bricks and further details of its ethical and quality manufacturing policies can be viewed on its website by entering the shortcode www.rdr.link/me014

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BRICKS, BLOCKS & HARD LANDSCAPING

Facing facts The Concrete Facing Brick has now truly come of age, according to Michael Davies, Technical Manager from AG.

sk any design purist what they’re looking for in a Facing Brick and they’ll probably tell you they want the very best in both form and function. It is vital Facing Brick delivers a stunning first impression. Colour, texture, how they’re laid and complemented by mortar are all essential elements — but high levels of consistency, colour integrity, strength and overall performance are equally important for the professional who puts their name to the scheme. Here are seven reasons why Concrete

Facing Brick should fully merit serious consideration: 1. Sustainability An increasingly important consideration for contractors, Concrete Facing Brick stands up well to scrutiny and outperforms the most common materials used. Produced using low cement and water content, no additional heat is required during curing. CO2 emissions are therefore minimal and embodied CO2 is typically less than 18kg/Co2/per m2.

2. Delivery and Lead Times Recent years has seen the demand for new homes significantly increase. Many builders are no longer able to wait for many weeks and months for clay bricks like previous times, leading to a greater demand for new innovative materials, making Concrete Facing Brick a suitable choice due to their considerably lower lead time. In fact, recent deliveries of AG Facing Brick can be called off with as little as 24-72 hours’ notice, with lead times on some Made to Order items being as little as three weeks. AG also holds a range of stock items that can be despatched even more quickly, satisfying the needs of housebuilders. 3. Durability, Acoustic and Thermal Performance Thanks to their composition, Concrete Facing Bricks are highly resistant to sound transmission and boast a moderate rate of thermal conductivity. In terms of durability concrete bricks are fully frost resistant with minimal soluble salts, making them worthy of consideration. All AG brick is manufactured to exceed standards established by BS EN 771-3:2011 and (subjected to terms and conditions) boast an impressive 60-year guarantee. 4. Water absorption Apart from compressive strength, water

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absorption is important in masonry. The product’s ability to absorb water can impact colour integrity and overall performance. Concrete Facing Brick has typical absorption levels of 6-8% and some as low as 4% compared to many other building options which have a much higher absorption rate. 5. Efflorescence This can be the bane of specifier, contractor and end-user alike. Who hasn’t seen a beautiful building spoiled by the presence of efflorescence? The fact is, the higher the porosity of the material, the greater the likelihood and risk of efflorescence occurring, meaning

AG concrete bricks — thanks to vapour curing — creates minimal porosity and soluble salts to achieve exceptional levels of performance. Furthermore, as an added protection layer, all AG Concrete Facing Bricks are shrink wrapped to eliminate exposure to rainwater that can be a key element in the development of efflorescence. 6. Colour Integrity and Finish Consistency Thanks to significant investment in pigment development and technology AG has laid to rest historic concerns some may have had regarding the colour integrity of concrete bricks. Using the latest technology AG Concrete Facing Bricks are produced in strictly regulated factory conditions, thereby ensuring repeatable results.

7. Dimensional accuracy When it comes to designing and building, brick size matters. Dimensional accuracy is a critical element in any choice if onsite efficiencies are to be optimised and waste is to be minimised. Concrete Facing Brick will deliver dimensional accuracy of 1-3mm across all dimensions — much higher than many of their masonry counterparts. Apart from being aesthetically pleasing, the many benefits of concrete facing brick make them the ideal choice for housebuilders. It is no surprise then that they represent one of the fastest growing material groups in the UK brick industry, reshaping the construction landscape. ■ For more information on AG’s range of Concrete Facing Bricks, enter the shortcode www.rdr.link/me015

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BRICKS, BLOCKS & HARD LANDSCAPING

Driving change S trengthening its status as “one the most sustainable manufacturers of building products in the UK”, Ibstock plc has been selected by the Construction Leadership Council (CLC) as part of its CO2nstructZero campaign. Launched earlier this year, the initiative enables companies to be role models in the “industry change programme” and being named as a CO2nstructZero Business Champion recognises the commitment the business has made to “reduce carbon emissions in the delivery and operation of the built environment”. Andrew Griffith MP, the UK’s Net Zero Business Champion and Chair of the CO2nstructZero Advisory Board, said at the time of the scheme’s launch: “This is a hugely significant moment for the UK’s construction industry. As we look towards COP26 later this year, the whole sector must work together to drive real change. From global UK companies to the smallest local businesses, our Business Champions represent the best of the sector and will play a key role in helping to drive transformational change in how we deliver the built environment. “We cannot deliver our ambitious national Net Zero Carbon ambitions without

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changing how we build — and our business champions will set a fantastic example for others to follow.” Construction Leadership Council Co-Chair Andy Mitchell commented: “We all know that tackling carbon will be the single biggest challenge our sector faces over the coming decade. To advance as an industry, we need to learn from those who are leading the way. I am delighted that we have such strong Champions coming on board, providing guidance for companies across UK construction on how they can drive out carbon.” Investment in decarbonisation measures and production efficiencies at its facilities, thus accelerating its journey to Net Zero carbon emissions, was a key factor in Ibstock’s inclusion in the scheme. Recent examples of this include the construction of a 4.9MW solar farm at its Leicestershire headquarters, procuring 100% of its electricity from renewable sources and confirming investment in a pathfinder project to achieve what the business believes will become the world’s first Net Zero brick factory in the West Midlands — reducing process carbon emissions by circa 50% with the remainder offset for scope 1 and 2 emissions.

Whilst the pandemic has dominated the news and much of the day-to-day aspects of running a business, the last 18 months have also seen numerous organisations making significant strides along their path towards greater sustainability. PBM hears from Ibstock, which has recently been named as one of the Construction Leadership Council’s CO2nstructZero Business Champions. The news comes shortly after Ibstock launched its latest Sustainability Report for 2020. Described as its most in-depth to date, the report outlines the decarbonisation initiatives the Group is making across its clay and concrete businesses to reduce the carbon intensity of the manufacturing process as well as providing an open and transparent overview of the progress it is making against is Sustainability Roadmap 2025 targets. New and sustainable products have already been introduced, with others in development. By 2025 these should account for 20% of sales turnover. Further targets within the Roadmap include zero waste to landfill, 40% reduction in preventable plastic packaging, 5% reduction in mains water usage per tonne of production and 100% of suppliers meeting its Supplier Sustainability Code of Business Conduct. Joe Hudson, Ibstock plc’s Chief Executive Officer, said: “We are honoured to be named as a CO2nstructZero Business Champion. There is no doubt that climate change is one of the greatest challenges we face globally. It is part of our DNA to steward our resources and ensure we have a sustainable and positive impact on the world around us.

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■ With demand for white and grey softmud bricks with

handcreased textures higher than ever before, Ibstock is ensuring merchants can meet this growing trend with the launch of its new Albus, Niveus and Tenebris range. This style of brick has been growing in popularity, particularly with architects and specifiers over the past few years, but options have been limited primarily to products imported from mainland Europe. The new bricks can now offer the market the aesthetic appeal of continental products, produced locally in the heart of the UK at its Leicester site. Their distinct texture lends genuine kerb appeal to any property they are used within, making them a suitable choice for a range of high-end developments. The three bricks can be used across Ibstock’s range of components and systems including MechSlip, Nexus and precast units. They are also available as brick slips for both external and internal use, providing a wide range of design options. Jeremy Simons, Product Manager, said: “New product development is at the heart of our growth plans and we are committed to the continuous enhancement of our product portfolio to strengthen our market leading position. These three new bricks are further evidence of this commitment and are part of an extensive programme of new product development we are currently working on.” ■ Enter www.rdr.link/me016 for more information.

“As a leading building products manufacturer, we recognise that we have to adapt and respond — and this is reflected in the targets we have set ourselves in our Sustainability Roadmap to 2025. “We have seen a transformational shift in attitudes from all of our key stakeholders, and there is a sea-change in how our customers, and, in turn, their customers, view environmental issues. Collaboration is a linchpin of achieving carbon reduction targets across the construction sector and we look forward to working alongside the CLC to share best practice, supporting the industry’s move to Net Zero.” ■ For more information on

Ibstock’s range of products and support services for merchants, enter the shortcode www.rdr.link/me017

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BRICKS, BLOCKS & HARD LANDSCAPING

FORTERRA WILNECOTE INVESTMENT Forterra is investing £27million into its brick factory in Wilnecote, Staffordshire. The funding will see a modernisation of the facility, which has been in operation for 30 years, bringing it up to current standards of efficiency and sustainability. With an expected product output boost of 20%, the redevelopment will include a new kiln, dryers and handling equipment installed and will allow the factory to create a wider array of high-quality brick products, including increasing production of the famous Staffordshire Blue Brick. Stephen Harrison, Chief Executive, said: “In keeping with our strategic focus on manufacturing excellence, our new facility in Wilnecote will allow us to respond to the increasing demand for bricks as the rate of housebuilding continues to accelerate nationwide and crucially balance this with a greater reach into the commercial and speciﬁcations markets.” Work on the factory is expected to begin in late 2022, with the factory closing for around nine months to allow for construction. The upgraded factory will re-open in 2023. The business notes that it is also working on a £95million project to transform its Desford site in Leicestershire, into the “largest and most energy efficient brick factory in Europe” which will see it double its capacity to 180 million bricks annually — enough to build 24,000 average-sized family homes. ■ For more on Forterra’s range of products and services, enter the

shortcode www.rdr.link/me018

H+H UK GROUP SUSTAINABILITY STRATEGY

H+H UK has declared its participation in the H+H Group sustainability strategy, committing the company to achieving net zero emissions by 2050. The sustainability strategy published by the Danish parent business comprises a “comprehensive sustainability roadmap”, committing all its operations to speciﬁc performance targets which are aligned to the UN Sustainable Development Goals (SDG). Following the model of the UN SDG, H+H has set out four speciﬁc focus areas, considering its contribution to: sustainable buildings; climate and environmental impact; safety and people and business integrity. This overarching strategy is a Group initiative and each country will take its own approach to meet the Group targets, with H+H UK establishing a working group to focus on re-shaping its operation to achieve the goals. ■ For further information on H+H’s

sustainability strategy, enter www.rdr.link/me019

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IG MASONRY SUPPORT CARBON NEUTRAL STATUS SETCRETE RAPID SET REPAIR MORTAR Said to repair damaged or worn concrete in just 30 minutes, Setcrete’s water-mix mortar can be used internally or externally and applied up to 25mm thick on horizontal surfaces or 10mm on vertical surfaces. It is suitable for repairing a wide range of non-structural concrete elements, including ﬂoor screeds, paving slabs, beams and lintels, stair treads and risers, balcony edges and concrete soffits. With a working time of 10-15 minutes, it is walk on hard after 30 minutes (depending on ambient temperature) and can be covered, for example with a ﬂoorcovering, after 24 hours. ■ Enter www.rdr.link/me020 for

more details.

Part of the Keystone Group, IG Masonry Support states it is the first masonry support manufacturer to achieve carbon neutral status — and is also on its way to becoming a net zero energy company. Feeding into the wider Group’s commitment to becoming increasingly environmentally responsible through the reduction of carbon emissions, its sustainability journey began in 2018 with new initiatives implemented each year — for example, it is now developing Environmental Product Declarations (EPDs) for its product portfolio, providing transparent and comparable information about their life-cycle environmental impact. MD Andy Neal said: “We take our environmental responsibility seriously and are making the necessary changes within our business practices to become a net carbon zero company. I am proud that we have now achieved carbon neutral status and are the first masonry support manufacturer in the UK to reach this goal. It is testament to our team’s passion and commitment to operating a sustainable business and to delivering sustainable products and solutions to our marketplace.” The company has also reported its involvement in a substantial project in the first phase of the Water Yards masterplan at Canada Water, London. The development included 234 apartments in four residential cores (rising up to 18 storeys), surrounding a landscaped courtyard and a 100,000 sq. ft. Decathlon store with a basement car park. Working with Jewson, IG provided a range of bespoke brick slip products to achieve intricate brick features throughout the façade and balconies with brick soffits, requiring its “full catalogue of prefabricated components” for the build. ■ For more on IG Masonry Support’s range of products and services,

use the shortcode www.rdr.link/me021

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TOOLS, FIXINGS & ADHESIVES

Fully charged E

ven in a world that has been becoming more digital for some time, customer experiences involving hands-on opportunities are arguably always the most powerful. However, the restrictions stemming from the Covid-19 pandemic have made this far more challenging than before. Accordingly, Bosch Professional has worked to create something it believes is “truly unique” to bring back the opportunity for UK tradespeople to get up close and personal with its products. Using the latest scanning technologies and innovative design platforms it has built a ‘fully immersive’ virtual construction site, with Bosch Professional World featuring ‘hotspots’ that allow users to move through the experience, interacting with 3D tools along the way to find out detailed information and engage with dynamic content that shows each tool in action. Users will have the opportunity to explore this online world and navigate between specific zones for Power Tools, Measuring Tools, and Accessories. In each zone it will be possible to interact with new products, learn more about their capabilities, and engage with a huge array of content designed to show the development process that goes into creating each tool to suit the needs of tradespeople and make them more efficient in their work.

For example, the Power Tools zone showcases what Bosch describes as the heroes of its BITURBO Brushless range and the dynamic ProCORE18V batteries that make this “extreme performance” possible. This zone also lets users pick out the perfect toolbox for key trades, with suggestions curated by Bosch.

In the Measuring Tools area, Bosch Professional demonstrate how its precise and durable tools can work efficiently even in the toughest jobsite conditions. Users can also discover the benefits that Green Laser Technology brings to jobsites with tools like the GCL 2-50 G Combi Laser. Lastly, the Accessories zone showcases how professional users can maximise the

www.professionalbuildersmerchant.co.uk

Launched in July as part of a wider package of announcements unveiling new products and expansions to its existing ranges of tools and battery technology, the new Bosch Professional World is described as an “online immersive experience that allows users to get up close and personal” with the firm’s portfolio of power tools, measuring tools and accessories. potential of their tools with the company’s new Expert range. Many of the Expert Accessories utilise Carbide Technology which is said to offer proven performance advantages to ensure the most efficient working for demanding jobs. Indeed, Bosch states that these accessories can last up to 100x longer than standard bimetal accessories. Kate Pritchard, User Marketing Manager at Bosch Professional, said: “The Bosch Professional World has been developed as an interactive construction site. It allows tradespeople to learn more about the Bosch Professional brand, and the innovations and technologies built into our tools, designed to help make tradespeople more efficient in their day-to-day work. You can find out about our latest products, enter competitions, and see live events with well-known tradespeople.” In addition to launching its new online initiative and as alluded to above, Bosch has also provided more detail on its new Expert line of accessories. Said to cover the needs of all the major trades and provide solutions for the

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TOOLS, FIXINGS & ADHESIVES

most demanding applications, the range offers over 1,000 products — including innovative tile drill bits, reciprocating saw blades and jigsaw blades — which are claimed to come into their own “whenever conventional accessories reach their limits” thanks to the use of, for example, hardwearing PVD-coated reciprocating saw blades with carbide technology and drill bits with extra-efficient asymmetric carbide tips. Clearly detailed packaging is said to outline the advantages and key technologies which make the new line-up so efficient,

ensuring tradespeople will be able to easily identify the product they need; something that will also help merchant stockists when selling the products in store. The company also announced additional developments to its battery technology platforms, further extending the benefits of using cordless tools. For example, it is accelerating the expansion of its two 18 V battery platforms whilst it is also cooperating with other renowned brands — most recently, Fein and Heraeus — to ensure that a “pile of

incompatible batteries and chargers from different brands will be a thing of the past”. With a focus on cordless innovations, Bosch also highlighted its Biturbo tools which are said to attain performance levels “previously reserved for corded tools” and cited the examples of its Biturbo GBH 18V36 C Professional and GBH 18V-45 C Professional rotary hammers. Their specially developed, brushless high-performance motor has been “optimally coordinated with the electronics and battery” with the resulting drilling performance confirmed by an independent test institute and “regarded as a benchmark for cordless rotary hammers on the market”. ■ For more information on the

Bosch Professional World and the company’s range of tools and accessories, enter the shortcode www.rdr.link/me022

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TOOLS, FIXINGS & ADHESIVES

Cut to the chase As demand for laminates has surged, Colin Knight, National Sales Manager at Saint-Gobain Abrasives, discusses how the selling the right tools will help the trade deliver a smooth, clean cut every time.

hen working with laminates, one of the biggest issues that tradespeople face is the risk of chipping and damaging the surface — and as this material is often used in areas that are highly visible and used daily, these are mistakes that will certainly not go unnoticed. The demand for laminates has rocketed over the past year — particularly for Antimicrobial High-Pressure Laminates (HPL), Luxury Vinyl Tiles (LVT) and wooden composites for flooring, countertops and wall partitions. With homeowners seeking high-end finishes without the hefty price tag, laminate materials are overtaking their solid wood counterparts. And although in many cases they are easier to clean, maintain and install, they are also more at risk of damage during the cutting process. So how can tradespeople ensure a smooth, quality cut every time? Well, it’s

56 PBM SEPTEMBER 2021

mainly down to the tools used as melamine-faced boards, plywood, laminated panels and HPL sheets all require a specific type of saw blade. Ensuring that the cutting equipment being used is suitable for the application is critical, as saw blades have different shaped, angled teeth for different materials. When your customers are shopping for circular blades for laminates, a Triple Chid Grind (TCG) blade is usually a good place to start. When looking closely at a TCG blade, it’s easy to identify that the teeth aren’t all identical but actually consist of a mix of

trapezoid and flat shaped grooves. The first trapezoid tooth makes the initial cut and removes the majority of the material, while the second, flat shaped tooth widens and cleans the cut for a better finish. Finally, the third trapezoid will clean and finish the cut, and therefore complete the process. These alternating teeth and cutting actions minimise the stress and wear on the blade to ensure durability — particularly when compared to a normal Flat Top Grind (FTG) saw blade. Furthermore, it is clear that more and more clients and the industry as a whole are prioritising sustainability in builds. As we look to minimise waste and incorporate more

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sustainable approaches on site, reusing and prolonging tools where possible is a great way to reduce the impact on the environment, as well as saving money for trades in the long run too. A good TCG saw blade will usually have high quality Tungsten Carbide Tips which, with the help of a saw sharpening expert, can even be resharpened if there are signs of the tips becoming blunt — ensuring a consistently quality cut, longer product life and cost savings on replacements. When using jigsaw blades on laminates, it’s vital to ensure that the blade is capable of providing an extra clean cut, due to the chipping nature of the material. To do this, the packaging should clearly state that the blade is suitable for cutting laminate materials, and merchants should ensure that their customers look for blades made from BIM (bi-metal) with a pointed design to the teeth. To ensure user safety, it’s important that the bore of the machinery that will be used is checked, and what diameter of blade will fit. If a blade is too big or too small for the machine, it will interfere with safety guards and actually be dangerous to use. For those who already have the correct circular saw blade but are hiring machinery for a certain job, merchants can supply reduction rings to adjust the arbour hole if the diameter is suitable but the bore of the machine is different to the blade. This will allow users to operate machinery safely, without having to purchase another blade just for one-off, short term use. For materials such as wood and composites, the question that trades should be asking merchants when looking for the right blade is whether a fast, ripping type cut is required, or rather a cleaner, smoother cut. For laminates, the aim is to always achieve an extra-clean cut, so blades should be designed specifically for this purpose alone. Norton Clipper’s full blade range is colour coded specifically to ensure tradespeople can easily identify exactly which blade is best for the job — for laminates, they should just look out for the yellow packaging. ■ For more information on selling the best abrasive products for laminates, enter the shortcode www.rdr.link/me023

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TOOLS, FIXINGS & ADHESIVES MIRKA UK LEROS-SHORT The new LEROSShort is said to combine the innovative features of the original LEROS — including a sanding head with 180° flexibility and a 5mm random orbital movement — in a more compact design that makes sanding in confined spaces easier, more efficient and dust-free. Weighing less than 3.2kg, its lightweight ergonomic design ensures it is balanced, no matter the angle at which it is used. Its two dedicated grip points provide the user with full control of the tool, which leads to less strain on their body and back.

BLUE DIAMOND STL PROSOLVE REBRAND The Yorkshire-based, family-run supplier of construction site consumables is ‘revamping, rebranding and officially relaunching’ as ProSolve from 1st September. Part of a wider expansion of its diverse product portfolio, and following extensive consultation with its customers, Company Director Trevor West explained: “This is an exciting time for the business. We’re going from strength to strength and wanted to further capitalise on our best-selling ProSolve brand — renaming the business does just that. “With the rebrand will come fresh new packaging and lots more products in the range. Watch this space!”

■ Use the shortcode

www.rdr.link/me024 for more.

■ For more information on the firm’s range, enter

www.rdr.link/me025

ROLLINS & SONS KAPRO LEVELS The Kapro 705 Eagle Optivision level set includes 600, 1200 and 1800mm box levels and a 250mm cast boat level in a handy carry bag. Each box level has three solid shockproof acrylic lifetime guaranteed vials with highly visible red bubble edges for optimal vision and includes 2% gradient lines on the horizontal vial. The surfaces are finely milled for an accuracy of 0.5mm/m and feature non-slip wall grips and shock absorbing end caps. ■ For more details, enter www.rdr.link/me026

SNICKERS WORKWEAR WORK GLOVES With an extensive collection of Work Glove styles in a wide range of sizes and developed for different workplaces and tasks, Snickers says its portfolio is designed for “dexterity, durability, comfort and precision”. With advanced features and material combinations, the advanced ergonomic designs are said to ensure strong, secure grips while “sophisticated patterns, vents and ribs combined with durable materials” deliver cutprotection, ventilation, waterproofing and insulation

MILWAUKEE M18 FUEL GRINDERS Milwaukee has unveiled its new line up of M18 FUEL 115 and 125mm cordless Grinders. Featuring integrated FIXTEC technology, which allows tool free disc and accessory changing while remaining compatible with the most common accessories on the market, the new tools are designed for “fast working in the toughest grinding and cutting applications”. The Variable Speed 115mm Grinder, for example, is described as a versatile tool for processing stainless steel and aluminium, as well as for paint and rust removal. The Flathead 125mm Grinder, meanwhile, is specially designed to work in tight or confined spaces where a traditional gearbox has restricted access. ■ Enter the shortcode

www.rdr.link/me028 for full details on the extended range.

■ Use www.rdr.link/me027 for full details on

the range.

MAKITA UK LXT CORDLESS RANGE ADDITIONS The power tool manufacturer has expanded its LXT range of cordless machines with the launch of several new products including a new 18V LXT Brushless Disc Cutter, an 18V LXT Brushless Angle Drill and the “much-anticipated” 18V LXT Brushless Multi Tool. With the DTM52 Multi Tool, the versatile machine delivers up to 20,000 oscillations per minute and offers 12 angle settings through 360o, providing perfect blade positioning at any working direction. Designed for user comfort and improved handling with a small diameter body that is easy to grip, it includes both variable speed control — so users can easily adjust the output depending on the task — and constant speed control which ensures optimum operation at all times. ■ More on the full LXT range can be found via www.rdr.link/me029 58 PBM SEPTEMBER 2021

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FREE TO TH E TR ADE

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MASONRY, MATERIALS & LANDSCAPING

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WALL TO WALL SUCCESS! UK! SYSTEM FROM STOP DIGGING – AN ALTERNATIVE FOUNDATION BREAKING NEW GROUND

Manthorpe Building Products GRS DUO

An intriguing advert from Manthorpe Building Products teases the launch of the GRS DUO ‘Guide & Seal’. Coming soon from the leading designer, manufacturer and supplier of plastic injection moulded, vacuum formed and extruded products for the building industry, the company is inviting the trade to ‘make the switch’. Use www.rdr.link/me030 to ﬁnd out more about the new launch.

Marshalls Creating better spaces

WD-40 WD-40 Specialist

There are some great-looking products on display in this ad from Marshalls, showcasing its range of hard landscaping and masonry products to wonderful effect. The supplier says it has a solution for projects of all types, and can offer merchants and their customers alike a host of sales and technical support as required. View the full range via www.rdr.link/me031

The iconic brand is highlighting its full portfolio of high-performance lubricants, greases, cleaners and penetrants to help users “quickly get the job done”. Delivering “Superior performance with a new look”, more info on the reinvigorated portfolio can be seen using www.rdr.link/me033

Actis Clean & Lean

Helly Hansen Alive since 1877

A striking campaign from Actis asks “What makes Hybris unlike any other insulation?” The product is said to be cleaner, with less waste and environmental impact, whilst its “unique honeycomb structure” is said to save on both space and project costs. Further details, including on a thermal performance that “leaves others in the dust”, are available through www.rdr.link/me032

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They say that a picture speaks a thousand words, and Helly Hansen is definitely letting its workwear do the talking here. The company became an NMBS supplier earlier this year and plenty of information can be found on its comprehensive clothing, footwear and accessories ranges for the trade via www.rdr.link/me034

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SEPTEMBER 2021

Professional Builder and Professional Heating & Plumbing Installer magazines have continued to engage with professional tradespeople across the nation throughout the pandemic, increasing their digital reach when trade counters were closed. As restrictions continue to ease and work ramps up rapidly, PBM looks at some of the advertising campaigns to feature in the latest issues as active suppliers seek to influence the buying decisions of approaching 200,000 trade professionals at merchant branches each month.

PLUMBING & BATHROOMS

MIRA’S 100TH ANNIVERSARY

BUSINESS & TRAINING SUPPLEMENT WAYS

TO BUILD YOUR BUSINESS

THE GRANT HOUSE THE FINAL

PART OF OUR WHOLE HOUSE RENEWABLE HEATING PROJECT

TOOLFAIR RETURNS!

FOR DETAILS SEE PAGE 42

VISIT PHPIONLINE.CO.UK FOR REGULAR UPDATES

AND EXCLUSIVE CONTENT

Bosch Expert Accessory range

Appropriately, the ad from Bosch wastes no time in extolling the virtues of the new Bosch Expert range — said to feature “the best power tool accessories, offering the longest accessory life, highest precision and the most efficient working for the demanding professional”. On show here is the “extremely durable” Hex-9 hardceramic, which Bosch says has a 10x longer life than standard tile drill bits. Discover more by entering the shortcode www.rdr.link/me035

Mira Installing confidence

Mira is celebrating a century of “working side-by-side with installers”, and is promoting its InstallerPRO loyalty scheme which offers trade customers “exclusive rewards, training and support”. To ﬁnd out more about the ﬁrm’s products and its centenary celebrations, use www.rdr.link/me036

Everbuild Central Heating Treatment System

Utilising “high performance and rapid response formulas”, Everbuild says its new three stage solution (Clean, Protect and Test) will enable installers to “optimise your detection, delivery and treatment across central heating systems.” Visit www.rdr.link/me038 for more details.

www.professionalbuildersmerchant.co.uk

RWC 60 years of trust

Now part of the RWC family of brands, John Guest is celebrating its 60th anniversary and showcases its innovative JG Speedﬁt pushﬁt technology that has ‘transformed the way we connect’. Made in Britain and used worldwide, comprehensive details on the brand’s range of trusted solutions can be discovered via www.rdr.link/me037

Viessmann Vitodens 050-W

Designed to be used in harness with the new ViCare Thermostat, the new H2 ready Vitodens 050-W boiler is said to be durable and efficient, whilst allowing homeowners full control of their heating via the app. More details await via www.rdr.link/me039

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MARKETING SUPPORT

Campaign trail Sika Everbuild’s dual-purpose sealant and adhesive, EB25 was launched to market two years ago — just as the brand celebrated its 25th anniversary. Today, the company is shining a spotlight on EB25 by undertaking the biggest advertising campaign in its history. Marketing Manager Jennie Lumley explains how merchants can capitalise on this investment by utilising the point of sale materials which form a key part of the campaign.

lassed as ‘essential retail’ by the government, the UK’s builders’ merchants largely remained open throughout the pandemic and national lockdowns of 2020 and 2021. For many, this also meant quickly getting to grips with ‘click and collect’ services and online retailing. Although restrictions have now eased, a greater proportion of customers are still opting for the convenience of online shopping after becoming accustomed to it during the pandemic. This means that traditional builders’ merchants have to compete with virtual retailers in a more significant way than ever before. And while there remains a demand for instore shopping, this can no longer be taken for granted meaning builders’ merchants have to work harder to attract customers through their doors. Keeping stores fresh, well-stocked and easy to navigate are all essential — and refreshing point of sale regularly can help on all three counts. If used well, POS materials can alert your customers to products (and encourage purchases) in an organic way that algorithms and pop-up adverts can’t always achieve. One of the most-cited reasons why customers opt to shop in person is down to 62 PBM SEPTEMBER 2021

the advice you’re able to give on the products you stock. While you don’t need to be experts on every single product, it’s worth keeping up to speed with suppliers for any notable product changes. And this also applies equally to their marketing plans. If you align your in-store setup with manufacturers’ marketing you’ll be able to harness some of that market exposure too. For example, when you know that a manufacturer is running a particularly big campaign, like the current EB25 promotion from Sika Everbuild which includes the brand’s first foray into TV advertising alongside radio, social media and national print media adverts, you can piggyback on the back of this investment to generate sales in store. Practical POS Placement No one knows your shop floor better than you do. You’ll know that when it comes to POS positioning is everything as is selecting the right type to fit the available space. Consider whether you need to draw attention to the product where the range is located with shelf talkers or wobblers, or if you want to encourage impulse buys by positioning a reminder near the till in the form of a poster or vinyl counter mat, or

simply want to grab customers’ attention immediately as they enter the store. As part of the EB25 campaign, Sika Everbuild has created a range of POS materials including counter top display screens and free-standing display units (FSDUs) in either cardboard or metal. The FSDUs highlight the all-important time and money saving benefits of EB25 including a series of icons which demonstrate all its many benefits, and are compact enough to fit wherever is most appropriate in each store — whether by the door, counter or elsewhere. The new EB25 POS materials mirror the no-nonsense approach of the adverts which customers are likely to have seen or heard, providing a timely reminder once in store. With the campaign, it’s going to be hard to miss the EB25 message over the next 12 months especially as it makes its TV debut — so it’s worth making sure your store is fully prepped and ready. ■ For more information on the EB25 campaign including the new POS materials and to register your interest to host a Sika Everbuild roadshow, enter the shortcode www.rdr.link/me040

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MALMO FLOORING LVT STICKDOWN

To support the launch of 13 new design additions to the Malmo Stickdown range of luxury vinyl tiles (LVT), an extensive Point of Sale package has been created to showcase the company’s three different ranges — Stickdown, Rigid Senses and Rigid Comfort. The POS comprises full stands through to demo boards, swatches and countertop stands which give flexibility where stockists’ floorspace may be at a premium. There is also an updated Malmo lifestyle brochure, together with a brand new binder specifically for the Stickdown range to showcase all 25 designs, including the 13 recent new additions.

KNAUF INSULATION NEW PACKAGING

Knauf Insulation has launched new packaging for its high-performance, non-combustible insulation products, making it easier to store and sell in branch whilst also further reducing their carbon footprint. New designs across the whole range feature bigger and clearer product names along with colourcoding for different thermal conductivity groups consistent across the whole Glass Mineral Wool range. Essential features such as the Euroclass A1 reaction to fire classification are also now more easily identifiable. Furthermore, the Earthwool brand has been phased out to simplify the branding structure whilst a new brand, Rocksilk, has been introduced for the firm’s Rock Mineral Wool product range. Lastly, an upgrade of the compression technology on the Glass Mineral Wool range enables, on average, 15% more insulation per roll and 25% more packs on each pallet for slabs.

ARBOR FOREST PRODUCTS TREX DIGITAL ASSET LIBRARY Arbor Forest Products has launched a digital asset library for Trex composite decking products as well as some of its own complementary products, providing stockists with easy access to media such as images, brochures and technical information. The portal has been set up due to customer feedback from merchants keen to offer their customers a better digital service, especially given the growing importance of online trading. As well as keeping information on the brands and products in one place for ease of access, the digital asset library ensures accuracy of information on products.

CARL KAMMERLING INTERNATIONAL KASP 2021 CATALOGUE

Kasp has launched its latest catalogue, showcasing the brand’s range of premium quality padlocks and security products. The publication, which is available for download, has been speciﬁcally designed to ensure that all the information needed is easily accessible, with more data — such as clearly highlighting the security level of each product — and a great range of images to aid selection of the correct product.

ROCKWOOL VIRTUAL PRODUCT EXPERIENCE PLUS NEW TRADE APPLICATION GUIDE

Allowing customers to “explore its noncombustible insulation solutions on their terms”, the Rockwool 360 virtual product experience is available 24/7 on the ﬁrm’s website and allows users to learn more about the beneﬁts of stone wool, watch immersive product demonstrations and case study videos, and access an on-demand CPD library. In a further step to help merchants better support their customers, Rockwool has also created a detailed guide to its Trade Insulation Range. Packed with product information, building regulation requirements and installation advice, the Trade Application Guide includes an at-aglance grid that counter staff can use with customers to determine what to use where within domestic applications for thermal and acoustic performance.

FOR MORE EXAMPLES OF SUPPLIER SUPPORT FOR MERCHANTS ON THE PBM WEBSITE, ENTER THE SHORTCODE WWW.RDR.LINK/ME041

www.professionalbuildersmerchant.co.uk

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PRODUCTS & SERVICES TOYOTA MATERIAL HANDLING STAGE V FLT ENGINES Toyota Material Handling’s top selling Tonero range of counterbalanced forklift trucks is now offered with newlydeveloped Stage V compliant diesel and LPG engines which, combined with other engineering advances incorporated within the design of the range, are said to deliver a host of environmental benefits. For example, carbon monoxide, hydrocarbon, particulate matter and nitrogen oxide emissions have all been dramatically reduced. Indeed, Toyota says that emissions from both the diesel- and LPG-fuelled Tonero Stage V forklift ranges “are now so minimal that they are notably lower than the levels set out by the European Commission in its Stage V emissions standards for non-road mobile machinery (NRMM)”. In addition, the new Tonero range has been designed to deliver outstanding driveability while low noise and vibration levels help to keep the truck operator comfortable and productive throughout their shift. The hydrostatic version, the Tonero HST, also features the new Stage V engine. The powerful Stage V hydrostatic engines are said to provide smooth, controllable yet rapid acceleration and allow the trucks to switch direction of travel from forward to reverse quickly and fluently. This is said to make the HST range ideally suited to busy builders’ merchant sites where a lot of ‘shunting’ work is undertaken.

AERO HEALTHCARE BIODEGRABLE WIPES Enclosed in 100% recyclable packaging, Aero Healthcare says its natural fibre, biodegradable hand and surface wipes provide 99.99% protection against bacteria and viruses, including Coronavirus, whilst also enabling full ecofriendly disposal of both the wipe and packaging. Made from compostable biodegradable fibres, the wipes are tested to European Standard efficacies and offer bactericidal, virucidal, fungicidal, chemical disinfectant and antiseptic abilities. Gently fragranced, the durable wipes are tailored to suit multi–sector distributors and end customer needs ranging from construction through to manufacturing, offices and catering. Cost effective packages for wholesalers are available, including ‘further purchase’ incentives and point of sale materials.

SPEAR & JACKSON BOILERMAGXC

RESAPOL VANDEX RANGE

The high-performance, compact magnetic filter incorporates ‘Dual Flow’ technology to “pack a lot of performance into a compact space”. Offering simple ‘in-line’ installation, the BoilerMagXC comes in neat, retail-friendly packaging with the supplier confident it will be a “fast-moving item”. National Sales Manager Craig Worth said: “It’s the ideal filter for those looking for high-performance protection in restricted spaces at an attractive price. We identified a gap in our range by listening to our customers and installers, responding accordingly with a product we believe will add value to merchants as well as being popular amongst installers. The response to date has been overwhelming.”

Resapol has signed a UK wide exclusive distribution agreement with USL Speciality Products for the Vandex range of products. The well-established range has been a “renowned name in waterproofing for more than 75 years” with products ranging from preventive work in new construction to complex troubleshooting in existing structures. All the Vandex products are said to have been “developed and produced with regard for the environment and take current ecological trends into account”. Resapol Director Sean Ofsarnie said: “We are incredibly excited to build our relationship with USL further and to have the opportunity to distribute and promote such a wellknown brand to our customer base.”

TOUPRET QUICK FILL COLLECTION Toupret’s professional interior and exterior ready-mixed Quick Fill products offer a fast one coat repair, and the company has recently expanded the range with a new interior surfaces product that is readyto-paint in just 30 minutes. Fast-drying and available as a tub in either 1L or 4L sizes, it can be filled to any depth with no shrinkage or slumping. Quick Fill is also easy to sand and the firm says there is no need to spot prime before painting over it as it will not flash or grin through the paintwork.

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SHURTAPE T-REX BRUTE FORCE

FERNOX SMALLER BOTTLES Fernox has expanded its range of chemical products with the launch of the new, smaller volume 265ml Protector F1 and Cleaner F3. Using the same proven formulations, with the same independent industry approvals and accreditations, just one bottle is suitable to treat the heating system of an average sized UK home (to clean and protect up to 100 litres of system water, 12 radiators or 190sqm of underfloor heating). In keeping with the brand’s sustainability credentials, the 265ml products require less packaging, which reduces waste and lowers environmental impact.

Shurtape’s latest addition to the T-Rex range, Brute Force tape, has launched in the UK after being tested for strength by Brian Shaw — winner of the World’s Strongest Man title in 2011, 2013, 2015 and 2016. Brian put the new product — a cloth tape that is too tough to tear by hand — through a series of lift and strength tests, and was even able to lift a 700lb concrete block with just one loop. Made with patented Forge-Link Technology, it is a high tack double thickness adhesive that can stick to uneven and dirty surfaces. UV resistant, it is also suitable for outdoor use. The UK launch of T-Rex Brute Force is being supported with a proactive marketing campaign and point of sale materials.

SNICKERS WORKWEAR CERTIFIED HI-VIS CLOTHING

GLOW-WORM COMPACT BOILER

An integral part of any PPE package — especially in dim, dark or variable light conditions — Snickers Workwear has an extensive range of hi-vis garments to suit a wide range of work environments. It offers a choice of jackets, trousers, shorts, toolvests, shirts and fleeces in the LITEWork, FLEXIWork AllroundWork and ProtecWork families. The firm says that all of the products combine its “unrivalled hallmarks” of functionality and comfort with the requirements of the EN20471 standard for high visibility warning clothes.

Said to be one of the smallest boilers currently available on the market and fitting within a casing size of 626 x 400mm, Glow-worm’s new Compact combi boiler is available in both 24 & 28kW outputs. Expanding the firm’s existing range, the unit comes in a bundle with a flue and the Power System Filter. The boiler also has a stainless-steel heat exchanger to provide protection against corrosion for older systems, helping to increase the lifespan of the boiler, and a new touchscreen interface for ease of installation. Other features include a built in bracket for ease of installation whilst the unit is available in both natural gas and LPG versions.

ERA KITEMARKED SYSTEMS ERA states that merchants can effectively grow their smart security sales and support professional installers in allaying homeowners’ cybersecurity concerns by stocking and recommending products certified against the BSI IoT Kitemark. The supplier worked in close collaboration with BSI to develop the standard and set a performance benchmark for the growing smart security sector. Having achieved the Kitemark in 2019, the ERA Protect range was the first — and remains the only — smart security system to carry the accreditation. The system itself includes an Alarm hub which can be paired with up to 96 PIR sensors, sirens, keypads and other accessories, plus a Smart Video Doorbell, Indoor Wi-Fi Camera and two Outdoor Cameras.

FOR MORE EXAMPLES OF SUPPLIER SUPPORT FOR MERCHANTS ON THE PBM WEBSITE, ENTER THE SHORTCODE WWW.RDR.LINK/ME042

www.professionalbuildersmerchant.co.uk

PBM SEPTEMBER 2021 65

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ADVERTISEMENT INDEX Aanco (UK) Ltd t/a Made For Trade .....................................................................................................page 21 AUTOPA Ltd ......................................................................................................................................page 27 Azpects Ltd .......................................................................................................................................page 41 Blue Rock Systems Ltd ......................................................................................................................page 24 Bond It ..............................................................................................................................................page 54 BSW Timber Ltd ..................................................................................................................................page 8 Buckbootz .........................................................................................................................................page 40 Centurion Europe Ltd .........................................................................................................................page 24 Eurocell .............................................................................................................................................page 45 Everbuild Building Products Ltd ...................................................................................................pages 52, 59 Global Stone (Colchester) Ltd .............................................................................................................page 27 Intact ........................................................................................................................................pages 31 - 38 Karndean ...................................................................................................................................pages 10, 11 Keylite Roof Windows ........................................................................................................................page 23 Long Rake Spar Co. Ltd ......................................................................................................................page 7 Mannok Build Ltd ...............................................................................................................................page 42 Manthorpe ............................................................................................................................inside front cover Marmox (UK) Ltd ................................................................................................................................page 47 OMNIE Ltd .........................................................................................................................outside back cover Resapol Ltd .......................................................................................................................................page 49 RWC (UK) Ltd ............................................................................................................................pages 50, 51 Saint-Gobain Abrasives ......................................................................................................................page 55 Setcrete ..............................................................................................................................................page 4 Simpson Strong-Tie ...........................................................................................................................page 30 Siroflex Ltd ..........................................................................................................................................page 9 Soudal (UK) Ltd .................................................................................................................................page 57 Toyota Material Handling UK Ltd .........................................................................................................page 44 West Fraser ...............................................................................................................................pages 17, 29 Wonder Grip Europe ..........................................................................................................................page 55

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With Paul Davies

SUMMER SPECTACULAR Whilst delayed by a year due to the pandemic, the last few months will be remembered as a fantastic summer of sport. Prior to England’s penalty shootout heartbreak (I’m aware that plenty of our readers around the UK may not see it in quite the same way…), the Euros showcased some scintillating games — the ‘Wonderful Wednesday’ of June 23rd, for instance, brought 18 goals and lots of drama across the final group games featuring the likes of Spain, France, Portugal and Germany. A similar highlight were the Round of 16 games a few days later of Spain beating Croatia 5-3 and then France, who were cruising, being pegged back and ultimately defeated on penalties by Switzerland. No sooner had the Euros finished, our attention transferred to Tokyo and the Olympics. The time difference and a change in broadcasting rights slightly limited what we could watch and when (under the circumstances, I think the BBC did an excellent job), but as always happens, I found myself mesmerised by sports I barely knew existed and loving every minute. There are too many highlights to name, but the three Triathlon events (Men’s, Women’s and Mixed Relay) proved to be a gripping late night watchalong. Away from the more mainstream sports, the BMX (Freestyle and Racing) and Skateboarding events were amazing, whilst who knew Modern Pentathlon, Artistic — formerly Synchronised — Swimming, Climbing and Rhythmic Gymnastics could be so exciting?! Seriously, if you want to see some incredible ball control and teamwork, forget the return of the Premier League and watch the Group All Round Rhythmic Gymnastics Final. Mind blowing stuff!

BACK FOR GOOD By the time you read this, the first two or three rounds of fixtures will have taken place so any predictions I make could already be looking pretty stupid! But that’s not going to hold me back… If you’re looking for FPL bargains, I fancy Norwich’s on loan Chelsea starlet Billy Gilmour to be much more than a fantasy football makeweight on your bench. I’m also backing Brentford striker Ivan Toney to successfully make the step up.

Away from the usual suspects, I think Villa will be a great source of points all over the pitch with shrewd signings like Danny Ings and Emiliano Buendía looking to more than compensate for the loss of talisman Jack Grealish. As for the League itself, and much as it pains me to say it, I think a very solid Chelsea will push Man City all the way this year and just pip Pep to the title! The thing I’m most looking forward to though is seeing the return of capacity crowds. Football without the fans just wasn’t the same…

CRACK THE CODE Hopefully, most of you will have re-joined the PBM FPL minileague already to enter the battle to discover the merchant’s sector’s best fantasy football manager. For any stragglers, the League Code is w9j5li Completely FREE to enter, the PBM League remains ‘just for fun’ this year but we sincerely hope you’ll enjoy the ride!

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