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PROFESSIONAL

BUILDERS MERCHANT THE No.1 BUSINESS MAGAZINE FOR MERCHANTS

JULY / AUGUST 2022

TRANSPORT, HANDLING & STORAGE Investment and efficiency

Merchant sector sales & confidence INFORMATION TECHNOLOGY Product data digitisation

PLUMBING & HEATING Sustainable heating solutions

Plus: News, industry comment, marketing support, recruitment solutions, training, acquisitions and more.

Fantasy Football See page 59

www.professionalbuildersmerchant.co.uk

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CONTENTS INFORMATION TECHNOLOGY 24

SETTING THE STANDARD How ETIM UK is looking to “advance the product data conversation”.

DATA DRIVEN SALES Bradfords delivers a 20% increase in online conversions.

SUPPORTING GROWTH The benefits of finding the right business software partner.

FLEXIBLE FRIEND Scaling up and future-proofing.

IT ROUND-UP

July/August 2022, Volume 32 No. 7

TRANSPORT, HANDLING & STORAGE 34

TURNKEY SOLUTIONS Effective storage systems for efficient operations.

KEEP ON TRUCKING Fleet investment at Tippers and Bradfords.

ELECTRIC DREAMS Running a fully electric forklift fleet.

PRODUCTS & SERVICES

PLUMBING & HEATING 45

HEAT IS ON FOR HYDROGEN Developments on the path to a hydrogen heating future?

ANOTHER LEVEL E.Tupling discusses its plans for further growth.

IN THE AIR TONIGHT MKM invests in air source heat pump supply.

PRODUCTS & SERVICES

SPECIAL REPORTS 13 JUST THE JOB Taking a closer look at the new recruitment partnership between Foyne Jones and Buttle’s. 16 THE PULSE Tracking confidence, concerns and prospects in the merchant sector.

REGULARS 5

VIEWPOINT

NEWS

MARKET MONITOR

MERCHANT FOCUS

PEOPLE NEWS

BMF TRAINING ZONE

PB CAMPAIGN NEWS

PHPI CAMPAIGN NEWS

PRODUCTS & SERVICES

MARKETING SUPPORT

ADVERTISEMENT INDEX

FANTASY FOOTBALL

www.professionalbuildersmerchant.co.uk

18 LOCAL HEROES Navigating supply chain difficulties with localised solutions. 20 RISING TO THE CHALLENGE Sustainable solutions from Sika Everbuild.

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VIEWPOINT

Past, present and future

ostalgia is big business. The follow-up to 1986’s Top Gun is breaking box office records whilst the Obi-Wan Kenobi series on Disney+, which sees Ewan McGregor pick up his lightsaber after a gap of nearly 20 years and continues the legacy of the now 45 year old Star Wars saga, is said to be delivering the biggest-ever audience for the streaming platform. Paul McCartney is even one of the headline acts at this year’s Glastonbury Festival… Remakes and reboots dominate the multiplexes and the small screen, whilst collaborations with the legendary stars of yesteryear is a sure fire way to ensure chart success. Is this simply a lack of imagination within our supposedly creative industries or more that, in turbulent times, we yearn for something that feels safer and more familiar? And whilst the current retro boom is hardly a novelty (looking back with a misty-eyed whimsy has doubtless been a human trait since just after the dawn of civilisation), it is perhaps all the more understandable given that these are exceptionally turbulent times indeed. In little over a decade, from the global financial crash to the global pandemic, the world has been transformed. Throw in the Brexit referendum for a particularly British revolution — itself fuelled, in part at least, by the notion of a glorious past — to the desperate situation in Ukraine and a growing cost of living crisis, and little wonder that harking back to the ‘good old days’ provides such comfort amidst the turmoil.

PROFESSIONAL

BUILDERS MERCHANT THE No.1 BUSINESS MAGAZINE FOR MERCHANTS

JULY / AUGUST 2022

TRANSPORT, HANDLING & STORAGE Investment and efficiency

Merchant sector sales & confidence INFORMATION TECHNOLOGY Product data digitisation

PLUMBING & HEATING Sustainable heating solutions

Fantasy Football

Plus: News, industry comment, marketing support, recruitment solutions, training, acquisitions and more.

www.professionalbuildersmerchant.co.uk

“Just as resisting change is a fool’s errand, so too is failing to consider the successes of the past.” However, as the saying goes, time and tide waits for no man. There is no alternative but to react to the circumstances as they present themselves, and it is heartening to reflect on the fact that a capacity to adapt is one of the defining characteristics of the merchant sector. We have discussed at great length the ways in which it responded to the challenges of the pandemic, and the industry now increasingly finds itself at the vanguard of both a sustainable and technological transformation as decarbonisation and digitisation become perhaps the twin totems of modern construction supply chains. Yet just as resisting change is a fool’s errand, so too is failing to consider the successes of the past. We often discuss the need to encourage new talent into the sector, but perhaps tend to overlook the expertise that so typifies it today. To navigate both the present challenges and develop the leaders of the future, it is imperative that this knowledge and experience is championed. Accordingly, it is fantastic to hear about the Institute of Builders Merchants’ new Mentoring Platform (see page 22) which aims to connect rising stars with more senior voices for the long-term betterment of the industry as a whole. We may be in the midst of a period of seismic change, affecting the world in all

Editor Paul Davies

Design Adeel Qadri

Group Advertisement Manager Craig Jowsey craig@hamerville.co.uk Tel: 07900 248102

Group Production Manager Carol Padgett

Advertisement Manager Ian Duff Tel: 01204 596633/ 07810 353525 probuilder@sky.com

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Production Assistant Kerri Smith Circulation Manager Kirstie Day Managing Editor Terry Smith

manner of different ways, and the sector itself is experiencing numerous threats and challenges. Moving with the times is, of course, essential but its core values of delivering superior customer service will never go out of fashion.

The 2022 NMBS All Industry Conference, held this year in Sorrento, was taking place as this issue of PBM went to press. Visit the website and check out our social media channels for some of the key perspectives, business takeaways and industry news arising from the event.

Subscriptions to PROFESSIONAL BUILDERS MERCHANT are available at the following rates: UK – 1 year (11 issues) – £30 post paid EUROPE and OVERSEAS 1 year (11 issues) – £50 post paid AIRMAIL – 1 year (11 issues) – £65 post paid Printed by Walstead Peterborough

Average net circulation figure for the 11 issues distributed between July 2020 to June 2021 = 10,626 To be removed from this magazine’s circulation please call 01923 237799 or email circulation@hamerville.co.uk

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NEWS UPDATE Anniversary celebrations

SELCO UNVEILS UK JOBS BOOST UNDER EXPANSION PLANS

In the very same week that the Queen marked her Platinum Jubilee, OwlettJaton celebrated its own major milestone of reaching 75 years. During three quarters of a century of trading since its foundation in 1947 by Mr. William May Owlett, changes in society, technology and the economy have influenced how the business has developed. The late nineties saw Owlett merge with Jaton, creating the company of today which offers in excess of 30,000 product lines as showcased in a catalogue that spans over 450 pages. The business now operates from five regional sales offices across the UK, with the head office in Stone, Staffordshire, boasting a purpose-built 12,000 square metre warehouse to all ensure stock availability and a commitment to high levels of customer service.

Further growth for Selco

Driving forwards

Selco Builders Warehouse is set to extend its branch network from the current number of 73 to 100 by the end of 2026, increasing its selling space by more than one million square feet and creating more than 1,000 jobs. The Grafton Group company has undergone a major expansion over the last decade, more than doubling in size, and it now plans to further accelerate that growth. Having recently opened branches in Liverpool, Orpington, Canning Town, Rochester and Exeter, Selco will also have a presence in Cheltenham and Peterborough over the coming months. It reports that a wide range of further locations

IBC Buying Group has confirmed it will be holding its first ever Exhibition and Gala Dinner exclusively for members and suppliers on 29 September. The event will be held in the wing building at Silverstone Race Circuit in Northamptonshire before delegates head to the luxurious Whittlebury Park Hotel for a star-studded Awards Dinner. In addition to engaging with more than 100 of the industry’s leading supplier partners and benefitting from exclusive on-the-day product deals, members will also be able to discover the latest news and developments from the organisation — including some “very special announcements” as part of IBC’s ‘More than a Buying Group’ proposition. Paul Read, the Group’s MD, said: “IBC Buying Group is continuing to grow in new membership numbers and supplier partner representation, and as a team we are really looking forward to celebrating with everyone on this prestigious event.”

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have been identified for branches to launch over the next four years, including opening the company’s first branch in Scotland. Chief Executive Howard Luft said: “This is an exciting time for all connected with Selco and the latest plans for expansion will have economic benefits right across the UK. We currently have a very strong branch presence across London, Manchester and Birmingham and, as well as further bolstering those heartlands and other areas of the country where we have branches, we will also be taking the unique Selco offering into new towns and cities. “Along with our ever-growing digital presence, we want to provide a flexible and multi-channel offering to tradespeople who are able to enjoy the benefits Selco provides — unrivalled availability, with the widest range of products in stock, as well as excellent customer service and trade pricing.” The firm says each new branch will lead to at least 30 in-store vacancies while additional business-wide functions will also be created at the company’s Support Centre in Birmingham. Howard added: “Our recruitment policy has always been to employ people from the branch’s local community and that will continue to be our strategy. Working for Selco represents a genuine opportunity for an individual to enhance their career, whether that be through our Rising Stars apprenticeship programme or through our Driver Academy scheme in which we offer colleagues the chance to retrain as a HGV driver. “At every opportunity, we look to promote from within and the colleagues working for Selco now will be the managers of the future for many of our new branches.”

Marching on together Last September, Rainy Day Trust CEO Bryan Clover completed the mammoth ‘84 in 48’ — an 84 mile solo hike non-stop over 48 hours — to raise vital funds for the industry charity. Having sworn that he “would never do it again”, Bryan has decided to embark on another Ultra Hike on Saturday 10th September. This time, he has decided to “really pitch it against the clock” by joining an organised hike — the Thames Path Ultra Challenge. The plan is to hike the 60 miles (100km) from Putney Bridge in London to Henley along the River Thames, non-stop in 24 hours. Bryan

is looking for a major sponsor “to take the headlines for all of the event marketing and social media work” whilst he says there will also be “the usual sponsorship opportunities” to raise money for a good cause. If you are interested in supporting Bryan’s latest fundraising endeavour, drop him a line via bryan@rainydaytrust.org.uk or use www.rdr.link/maj054 to be taken to his Just Giving page.

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EMAIL: PBM@HAMERVILLE.CO.UK

BMF AGREES GROUP MEMBERSHIP SCHEME WITH LIGHTSIDE SPECIALIST, TROY UK

a @PBMmagazine

The business case for ESG

New group deal for BMF The Builders Merchants Federation (BMF) has agreed a progressive group membership scheme with Troy UK, the tooling, workwear and industrial supplies buying group. The agreement sees 22 Troy members joining the BMF immediately, with up to 50 more following in January 2023. The two organisations have a longerterm plan to bring more of Troy’s 400+ members into BMF membership over the next three years. Originally established in 1986 to supply the engineering industry, Troy added hand and power tools to its offer in 1990 and this has become the core element of the Group’s business. It now provides buying power on a range of products from more than 400 suppliers. The group’s revenue has grown tenfold to £300 million over the past decade whilst each of the first wave of members joining the BMF has a turnover in excess of £5 million. BMF CEO John Newcomb said of the arrangement: “This not only expands our reach in the lightside market but will also enable a growing number of smaller, independent businesses to benefit from BMF training, business services and representation with government.” Paul Kilbride, Chairman/CEO at Troy UK, added: “Having worked closely with the BMF for the last 12 months, we are confident that this agreement successfully blends the complementary skill sets of our respective

organisations. Our member profile has changed dramatically from our early roots in engineering and is now spread across a diverse range of markets, with construction being one of the largest growth areas for our Group in both recent and future years. “Our new alliance and future collaboration with the leading trade body in the building supplies market will benefit all involved.”

As part of its drive to offer members added value membership benefits and a strong competitive advantage, h&b is launching what it bills as “the merchanting industry’s first ESG (Environmental, Sustainability and Corporate Governance) programme” to help to put sustainability at the core of every member’s business. The group says that as well as legislative changes, the business case for a strong ESG strategy is now overwhelming — creating leaner, smarter companies with less waste and more internal and external stakeholder engagement. The new programme aims to help all h&b members — from larger multi-branch regional operations to smaller members — to design, create and operate an ESG strategy that suits their business model and creates value for staff, customers, and the business itself. Beyond this, the aim is to take member companies beyond mere compliance and towards a common aim of sustainable growth and value creation.

Supplier Awards Over 249 guests from the plumbing, heating and bathroom sector attended the PHG Supplier Awards at the Carden Park Hotel in Chester on 19th May, including 191 supplier representatives joined by 58 PHG representatives. Celebrating excellence in the sector, the

Awards were hosted by PHG Chairman David Pochin. The winners were as follows: Innovation Award — Imex Instinct Supplier of the Year — Roper Rhodes Plumbing Supplier — STH Westco Bathroom Supplier — Heritage Bathrooms Heating Supplier — Ideal Heating

Overall Supplier of the Year — Roper Rhodes In addition to the Awards, PHG also raised £5,000 for Mind - the mental health charity after a hosting a charity raffle at the event.

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MARKET MONITOR in association with

Long term trend? Barbour ABI’s Annual Home Improvement Report has revealed the extent to which the Covid pandemic has impacted the home improvement industry, concluding that the pandemic “has fundamentally changed how we view our homes”.

necdotal evidence that remote working had led to a surge in home improvement projects is borne out by the data according to the leading construction industry intelligence provider, with domestic planning applications in 2021 jumping by more than 25% over prepandemic levels. Barbour ABI’s Chief Economist, Tom Hall, commented: “The pandemic saw a huge shift in ways of working for many people and this is reflected in the extraordinary growth in domestic planning applications in 2021. There were reports of unprecedented levels of house moves as many sought the space and tranquillity of the country, but the data in our Home Improvement Report also reveals the extent to which many people chose to remain in, but enhance, their family homes. Loft conversions, extensions, garden buildings, home offices and even garden landscaping planning applications surged in 2021.” There was a significant growth across the country, but the North of England saw the largest rise in activity with levels of home improvement planning applications in the North West, Yorkshire and the Humber and the North East increasing by almost

30% over pre-pandemic levels. Overall, although London and the South East saw the lowest growth they still accounted for the largest volume of applications. Anna Scothern, CEO of the National Home Improvement Council (NHIC), said: “This spectacular increase in the desire to invest in improving our homes is fantastic news for the industry and the many small, family run, local businesses that are the backbone of it. “What the data shows is that the increase cannot be entirely accounted

“What the data shows is that the increase cannot be entirely accounted for by latent desire pent up during the pandemic and associated lockdown periods. This looks like a more fundamental shift in how we view our homes and how much we are prepared to invest in them.”

for by latent desire pent up during the pandemic and associated lockdown periods. This looks like a more fundamental shift in how we view our homes and how much we are prepared to invest in them.” However, while the pandemic may have had a positive impact on the UK’s home improvement industry, the picture ahead is not entirely rosy. As Tom Hall explained: “Although the pandemic led to demand for home improvements skyrocketing, supply was thrown into chaos. Covid restrictions only heightened the pressure created by the challenging trading environment caused by Brexit. “There is a deep unease over the medium-term future of the industry. The cost-of-living crisis, inflation, economic uncertainty and political instability are all beginning to bite, and it is anyone’s guess at the moment how severe and lengthy these issues will be for the industry.” ■ To download the full Barbour ABI report, enter the shortcode www.rdr.link/maj002

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MERCHANT FOCUS PBM takes a look at some of the latest news stories from across the merchant sector including new branches, acquisitions, anniversary celebrations and more.

IBMG ELECTRICAL AWEBB MEMBERSHIP June marked the two-year anniversary of Grant & Stone and Devondale (IBMG Electrical) joining the Association of Wholesale Electrical Bulk Buyers as a member. AWEBB is the largest dedicated electrical buying group, and the arrangement has led to increased rebate deals and improved manufacturer support. Beyond the commercial opportunities, AWEBB is said to deliver an “integrated approach” which encompasses leadership and development programmes, industry support of the Electrical Industries Charity (EIC), numerous event opportunities and access to a network of 88 organisations with over 250 branches. Branch Managers of IBMG Electrical are enrolled in AWEBB’s LEAD Academy Management Development Programme, whilst electrical teams also benefit by actively participating in a network of engagement through event opportunities such as the Electrical Distributors’ Association (EDA), national supplier functions and conferences. Furthermore, a centralised warehouse boasting over £1m in critical stock under the Electracentre inter trading banner enables IBMG Electrical to offer customers an extensive range of products that would otherwise not be possible. Darren House, MD of IBMG Electrical, said: “Without our strong relationship with AWEBB, IBMG Electrical would not have been able to grow at the pace we have over the past two years. AWEBB has proved invaluable to our business and continues to support our growing network of branch teams, and I am confident that our relationship will continue to deliver substantial benefits to both businesses for many years to come.”

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JEWSON MELANOMA UK PARTNERSHIP Jewson has joined forces with leading cancer charity, Melanoma UK, to help protect builders and its own colleagues from the dangers of skin cancer. The ‘Hard Hat Your Skin’ campaign will see Jewson stocking Nivea sun cream nationwide, while educating and supporting trades working outdoors with a wide range of activity. The campaign was triggered by an increased awareness of the disease following the death of comedian Sean Lock. Shortly after he died last year, videos re-emerged of him talking about his belief that he contracted skin cancer while working topless on a building in the ‘90s. Jewson hopes that this increased awareness will spark conversations and action that could ultimately save lives. According to Melanoma UK, more than 70% of skin cancers and melanomas found in the UK are the result of working outside without sun protection, with outdoor workers three times more likely to develop a melanoma than other people. Unfortunately, research also shows that they are often the least engaged when it comes it being disciplined about wearing sunscreen. As well as stocking Nivea sun cream at all of its branches, Jewson will be donating 50p for every bottle sold to Melanoma UK. The charity says that the funding will go towards vital screening equipment which will help identify possible problems for people before they become life-threatening. The merchant will also be carrying out a range of activities to raise awareness of the risks of skin cancer both in branch and across social media to get customers and colleagues talking. ■ For more information about Melanoma UK and the resources

available, visit www.melanomauk.org.uk

BRADFORDS BUILDING SUPPLIES MENTAL HEALTH SUPPORT Bradfords teamed up with the Exeter Chiefs and Somerset County Cricket Club during Men’s Health Week in June to encourage people to check in on their friends and colleagues to support health and wellbeing. Sports stars including Exeter Chiefs RFC and England player Henry Slade plus Somerset County Cricket Club captain Tom Abell featured alongside tradesmen in a special video encouraging men to look out for each other, and the merchant has promised to donate £10,000 to charity The Movember Foundation when viewing numbers of the video hit 50,000. The initiative is the latest in Bradfords’ ongoing efforts to support the mental health of colleagues and customers, including the provision of mental health first aiders across its business and mental health awareness training for managers. Bradfords’ CEO David Young said: “Research by Movember shows that 47% of men find it difficult to talk about their problems and we see this as a significant issue for the building and construction industry. We hope our video will remind our customers, team members and the wider communities we serve to check in on their mates — whether it’s talking about any particular problems they might have, or just the chance to connect with each other.” ■ Watch the video on YouTube via www.rdr.link/maj003

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COWAL BUILDING AND PLUMBING SUPPLIES JOHN CAMERON ACQUISITION Cowal Building and Plumbing Supplies has completed its third major acquisition in five years by adding John Cameron Plumbers and Builders Merchants to its growing network of branches. The family-run merchant group already includes Reddance Building Supplies acquired in 2017 and Catherwood Construction Materials acquired in 2021, along with the three Cowal depots in Dunoon, Rothesay and Balloch. The trading name of John Cameron’s will be retained and the management team at the Cameron’s Kinning Parkway Industrial Estate site in Glasgow will remain with the business. Both Cowal and Cameron’s are founding partners of NBG, whilst the acquisition is said to make Cowal one of the largest general merchants in the West of Scotland with six sites and more than 60 employees. John Cameron commented: “The John Cameron business has been in existence for more than 100 years, built up by myself, my father and my grandfather. It is never an easy decision to sell, but it was made easier by the relationship we have with both Stewart Shaw Jr and his brother Steven, and the knowledge that our people and our customers are in good hands. I look forward to assisting with the integration of the two businesses.”

MKM BUILDING SUPPLIES MKM HOME LAUNCH EVENT MKM Home has officially opened its doors to the people of Hull and the East Riding. The branch is said to feature one of the UK’s largest kitchen and bathroom showrooms alongside an attractive landscaping and outdoor living display, a range of flooring and joinery solutions plus “eye-catching” tile designs in addition to plumbing and heating options that “highlight the very latest in sustainable technology”. The result of MKM’s acquisition of Brooke Ceramics and bringing the two Hullbased companies together as one, the new outlet is described as a “game changing retail space” for tradespeople and homeowners alike. Branch Director Rich Gosling said: “It is fantastic to open the doors of MKM Home and provide trade and public in Hull and surrounding area with a high-class showroom for all their home and garden needs. With the number of homeowners who are choosing to embark on their own self build projects increasing post-pandemic, MKM Home’s offering has been especially configured to meet these diverse needs.”

HUGHES FORREST CONSTITUENCY VISIT Responding to the net zero carbon challenge and how the building materials’ supply chain is evolving to support environmental responsibility in construction was the focus of a constituency visit by Ruth Jones MP, arranged by the BMF as part of its industry and parliament programme. The MP for Newport West and Labour’s Labour Party’s Shadow Minister for Agri-Innovation and Climate Adaptation visited Hughes Forrest, a 90-year old business based in the town, to see how it helps constituents to improve the thermal and energy performance of homes and workplaces. Welcomed by the merchant’s Joint MDs Richard Brian and Nick Bulpin, Mrs Jones was shown examples of the sustainable materials and products available to Hughes Forrest customers in its six South Wales branches. She also heard how merchants are managing in the face of higher raw material, energy, labour and transport costs and the impact on local SME customers. Two months after the introduction of the Plastic Packaging Tax aimed at boosting levels of recycled content used in plastic packaging, there was also discussion about new UK-wide proposals to reform packaging waste regulations to introduce Extended Producer Responsibility from April 2024. Ministers in Cardiff and London have decided to implement this new legal obligation in phases, starting in two years’ time with household and street bin waste.

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KDS PLUMBING & HEATING SUPPLIES NBG MEMBERSHIP Sussex-based KDS Plumbing & Heating Supplies says it is looking forward to ‘buying better’ after joining National Buying Group’s growing community of independent merchants. The business was established in 2017 and operates branches in Hove, Peacehaven and Worthing. Sales Director David MacNeill said: “At its heart, KDS’ philosophy is simple — prioritise your customers, and the rest will follow. Being an independent, locally based merchant is fundamental to this, and working with a buying group such as NBG helps us keep our prices competitive and grow relationships with Suppliers.” David added: “While we had previously been part of a different buying group, all the manufacturers we work with speak very highly of NBG. When we first started, we knew we might not fit the group’s criteria, but nothing demonstrates our progress more clearly than this new partnership.”

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RECRUITMENT SOLUTIONS Foyne Jones MD Peter Jones with Ashley Wood, Branch Manager of Buttle’s in St Albans.

Just the job D

iscussing the new partnership, and outlining his thoughts on the wider recruitment issues facing the merchant and construction sectors at large, Peter Jones, MD of Foyne Jones Recruitment Group, said: “As pent-up demand returns to the housing market, I am a firm believer in having honest conversations about talent attraction and onboarding, and we need to make the world of merchanting far more attractive to job seekers so that we can ensure our partners find the right people, at the right time. “Independent businesses are the backbone of builders’ merchanting in this country, and I am thrilled to play a part in the future of an industry which I love so much. We do this by partnering with well-established brands and businesses, and Buttle’s is our latest partner already benefitting from an outsourced recruitment process created exclusively for them.” Peter added: “Identifying, sourcing, screening, shortlisting, and interviewing candidates in person and on video is a real skill, just like the practical nature of a builders’ merchants, and so being able to offer a custom package that is specifically tailored to Buttle’s is a huge benefit for us and them moving forward.” Buttle’s MD Ian Church commented: “Everyone in our industry knows of Peter

and his team as they are renowned for telling it like it is, and so when it comes to sharing both time and knowledge, we are fully on board with this new strategic partnership. “With customers including national house builders, local developers, general contractors, public sector organisations and home improvers, we are taking a proactive approach to the skills shortage and supply chain issues by investing even more in our people and team. We are finding that the market is an increasingly candidate-driven one, so teaming up with a disruptive recruiter like Foyne Jones is going to give us the edge to make fundamental progress.” The news follows Buttle’s recognition by Investors In People (IIP) as a great place to work and for its ongoing commitment to its team of 60 employees. Investors In People reported: “Buttle’s handled the pandemic well, which was evident in terms of their management support and understanding for the differing situations that their people were facing, by working together to find ways to balance working and managing caring responsibilities during challenging times.” Jack O’Connell, Partnerships and Projects Manager at Foyne Jones, said: “I am very impressed by how close-knit, positive, professional and high-energy the team at Buttle’s are, following several site visits with Peter last month. The leadership team has a

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Foyne Jones has announced a new partnership with Buttle’s to provide a bespoke and outsourced recruitment solution. PBM reveals more. clear focus on delivering outstanding customer service in a high-pressure environment, and it was a privilege to speak with the MD, Ian Church, so we can better understand the company’s ethos and bigger picture behind today’s trading environment. “As account manager, I will be supporting the branch managers and HR team by sourcing the best possible candidates to grow the Buttle’s family, as we all continue to shape the future of Britain’s built environment.” As the builders’ merchant industry begins to focus on the next generation of talent and showcase the extensive career opportunities available, Foyne Jones says it “continues to influence the future of recruitment through video, digital storytelling, and more recently, Season 5 of #BackToBusiness, The Foyne Jones Show — a specialist industry podcast with Peter talking all things business and football. Buttle’s MD Ian Church and Head of Commercial Hannah Brunton joined Peter in the podcast studio for Episode 16. ■ Enter the shortcode www.rdr.link/maj004 to download the podcast, or www.rdr.link/maj005 to watch the full episode on the company’s YouTube channel. ■ For more information on the recruitment services available from Foyne Jones, enter the shortcode www.rdr.link/maj006

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PEOPLE NEWS

The Independent Builders Merchant Group (IBMG) has announced the appointment of Martin Stables as Group Chief Executive. Martin succeeds the retiring Nick House, who will continue to support the group as a non-executive director. With 25 years of industry experience, Martin joined IBMG in October 2021 as Group Chief Commercial Officer, during which time he has “contributed substantively to the group’s strategy and formed a best-in-class commercial function for the business”.

Dom West has joined West Fraser, UK and Ireland, as its new Sales Director. With an extensive career in key sales positions — most recently as Sales Director and interim VP at Aliaxis UK — Dom’s role will encompass managing the sales team and wide-ranging customer base, looking for growth opportunities and promoting the company’s strong technological and environmental innovations. The business is also in the process of evolving its sales organisation and Dom will be supporting its senior sales managers in the recruitment process. Caroline Meredith is the new Commercial Director at IG Lintels. Caroline brings a wealth of experience to her position having worked for the business since 1979 and previously holding the positions of Sales Office Team Leader, Customer Service Manager, Commercial Office Manager and General Manager before her progression to Commercial Director. The appointment is in support of the company’s ongoing growth strategy which is “achieved by delivering sustainable business and continually improving its customer service”.

Fibo has strengthened its sales team with the appointment of two new Account Managers. Roslyn Evans (South East) and Sophie Nugent (North East) joined the waterproof wall panel manufacturer at the beginning of May and will be responsible for the company’s growth in each of their regions, promoting the Fibo name and product, whilst creating strong relationships with new and existing customers.

EBP Building Products has appointed Paul Bernacki as Field Trading Consultant for UK & Ireland. Paul has a successful background in technical sales and brings with him the skills and experience required to forge and strengthen relationships with new and existing B2B customers in the builders’ merchant and construction sectors.

VIPSeal has added to its sales team, with John Atkinson joined by Lee Davies and Jon Hunt. The business has also realigned its sales territories, essentially splitting the areas into postcodes and allowing it to “focus on spending more time developing meaningful and lasting relationships with current and new customers”. John Atkinson will now be looking after the AREA1 Region (Scotland, northern England and north Wales) whilst Lee Davies will take charge of AREA2 (most of Wales, SW England and the midlands) and Jon Hunt will manage AREA3, covering the South East and East Anglia.

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Nine in ten builders’ merchants affected by supplier price rises Price rises and availability issues are again presenting a challenge to the sector, but merchants continue to feel optimistic about the prospects of their own businesses.

ust under 90% of builders’ merchants in May were hit by supplier price rises. Over 80% suffered some level of product availability problems too, as the UK deals with global and geopolitical problems. While consumer and business confidence plummets, merchants are more optimistic in their own businesses than in the prospects for the market. The Pulse, by MRA Research, is a monthly tracking survey of merchants’ confidence and prospects. Telephone interviewing took place between 3rd and 11th May 2022. Problems faced by merchants Merchants were confronted by multiple challenges in a difficult period of supply uncertainty and inflation — Chart 1. Eighty nine percent said supplier price rises were a problem in the last month with almost half saying it was their single biggest problem (47%). Product availability (81%) was the second biggest challenge with one in three deeming it their single biggest challenge.

Among merchants expecting sales to increase in May, just under two thirds expected sales to grow up to 9% compared with April. Just over a quarter expected sales to increase by 10-20%, and a further 4% expected sales to grow by more than that. Year-on-year, sales expectations dropped to a net +21% — also Chart 2. Merchants in Scotland (+69%) and the Midlands (+52%) were the most bullish. Expectations were relatively weak in the North and South where a net balance of merchants expected sales to drop over the period (-5%). Of those expecting sales to increase in May compared to the same month in 2021, 52% expected growth of up to 9% and a further 30% expected growth of 10-20%, while 9% expected sales to increase by more than 20%.

While quarter-on-quarter expectations weakened for the third month in a row, they were strong overall. A net +36% expected May to July sales to increase compared to the previous three months (February to April) — Chart 3. Expectations were particularly strong among Sales expectations Merchants’ sales expectations weakened in May compared to April, but expectations remained at historically high levels (net +41%) — Chart 2. Expectations were particularly strong among National merchants (+53%) and Scotland (+69%).

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The difference between the percentage of merchants expecting growth and those expecting a decrease is the net figure, expressed as a percentage. A positive net percentage indicates growth, a negative indicates decline. Net zero implies no change.

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Trends Monitor National branches and Mid-sized outlets (+47%) and merchants in Scotland (+75%).

Among merchants expecting sales to grow over the next three months, 58% expected sales to increase by up to 9% — Chart 4. Just over a quarter expected sales to grow by 10-20%, and a further 6% expected even stronger growth.

Merchants in the South and North were least confident (-37% and -38% respectively). Year-on-year, confidence in the market continued to decline, with a net -10% of merchants less confident in May than the same month in 2021 — Chart 5. Large outlets were least confident (-38%), followed by Small branches (-17%). There were marked regional differences with higher confidence in the Midlands (+32%) and Scotland (+31%) and less confidence in the South (-26%) and North (-62%). Confidence in their business Month-on-month, merchants’ confidence in their own business strengthened in May compared with April to a net +41%. Confidence was strong across all size of branches, particularly Mid-sized branches (+49%). National (+53%) and Regional merchants (+42%) were more confident than Independents (+17%). Year-on-Year, merchants’ confidence in their own business strengthened in May — Chart 5. A net +27% of merchants were more confident than the same month in 2021. Mid-sized outlets (+44%), and those in the Scotland (+56%) and Midlands (+40%) were most confident.

About the Pulse A net +26% of merchants expect sales to grow in the six months May-October 2022, compared to the previous six months (November 2021-April 2022). Expectations were particularly strong for merchants in Scotland (+75%) whilst expectations were weaker in the North (+5%) and South (+8%). Confidence in the market Month-on-month, a net -7% of merchants were less confident in May than in April. By branch size, Small outlets (-17%) and Large outlets (-19%) were the least confident. Regionally, merchants in Scotland and the Midlands were the most confident (+44% and +32% respectively).

The Pulse is a monthly trends survey tracking builders’ merchants’ confidence and prospects over time. Produced by MRA Research, the insight division of MRA Marketing, it captures merchants’ views of future prospects in terms of sales expectations, confidence in their business, confidence in the market, and the key issues and problems they experience. This report is the 37th in the series, with interviews conducted by MRA Research between 3rd and 11th May 2022. Each month a representative sample of 100 merchants is interviewed. The sample is balanced by region, size and type of merchant, including nationals, regional multi-branch independents, and smaller independent merchants.

The full report can be downloaded for free from www.mra-research.co.uk/the-pulse or call Ralph Sutcliffe at MRA Research on 01453 521621.

www.professionalbuildersmerchant.co.uk

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MARKET COMMENT

Local heroes Steve Wharton, Manager at MPA Masonry offers his perspectives on the challenges facing the UK construction sector and outlines how the industry can succeed by increasingly thinking locally.

ince autumn 2021, the construction industry has faced a consecutive series of challenges which have pushed back planned developments and prevented shovels from breaking ground as originally intended. From the grounding of Ever Given in the Suez Canal to the current Russian-Ukraine War, a string of events — quite out of our control — has put massive strains on the supply chain. This has led to material shortages, in some cases quite severe, particularly of imported structural elements such as timber and steel. As readers will be well aware, the builders’ merchant sector has been acutely affected and is bearing the brunt of the impact, struggling to cope with the shortages as contractors, subcontractors, housebuilders, developers and even self-builders compete over shrinking stock levels. Unfortunately, despite a positive long-term attitude, the short-term economic predictions are less optimistic and it looks as though the situation will remain the same for the meantime. However, as Chaucer put it so eloquently, “time and tide wait for no

man”, and the ever-urgent need for new housing stock and critical infrastructure persists, regardless of shortages. We need to redress this dire situation now, and the good news is UK-based materials manufacturers and builders’ merchants have a mutual part to play in helping the wider industry overcome these strained circumstances. From the outset, merchants need to take a long hard look at their stocklists and reappraise the materials they import, assessing where they can substitute the lack of international product with a like-for-like, domestically produced alternative, preferably one with a small supply chain too. In my position as the new Manager at MPA Masonry, and having worked in construction for over 30 years, I’ve been able to observe the advantages these small supply chains offer in the good times. The building block manufacturers I represent are a good example, with over 95% of the product sold in the UK locally sourced, produced and distributed. That’s just one of many different options, but they all start with the same motivation of the convenience of small supply chains. Once again, I suggest the building block as a case study, and all of its constituents: cement,

“From the outset, merchants need to take a long hard look at their stocklists and reappraise the materials they import, assessing where they can substitute the lack of international product with a like-for-like, domestically produced alternative, preferably one with a small supply chain too.” 18 PBM JULY/AUGUST 2022

sand and aggregate. They’re readily available within our shores. Most can be reclaimed from existing materials or excavated domestically, compacting the supply chain. Building blocks also serve as a great example when it comes to thinking about circular manufacturing models. It’s worth noting that all MPA Masonry members follow a circular ambition, embracing the 5R principles — Rethink, Reduce, Reuse, Repair and Recycle. A good example is the repurposing of pulverised fly ash (PFA) and furnace bottom ash (FBA). Dual by-products of the steel industry, the use of PFA and FBA, which have sat for years in slag heaps across the UK, are now being given a new lease of life. Whilst worries around the rising cost of imported materials persist, it’s important to remind ourselves of the UK’s existing wealth of raw and recycled materials. We should also remember that whilst the current febrile climate is challenging everyone across construction, it’s also a great catalyst for material innovation, from composition through to design application. With the Russia-Ukraine War at full pace, and global materials shortages peaking, merchants across the country need to start drawing up their strategies to weather this particularly intense supply chain storm. A greater commitment to sourcing products locally and sustainably will help to ease shortages now as well as investing in potentially commercially attractive lines in the long-term by meeting these challenges head on. ■ For more information about MPA Masonry and its members, enter the shortcode www.rdr.link/maj007

www.professionalbuildersmerchant.co.uk

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SUSTAINABLE BUILDING PRODUCTS Sustainability remains a hot topic and as tradespeople are coming under more pressure to specify greener, more sustainable products where possible, manufacturers are working hard to develop products which meet the new criteria. Hannah Sumner, Senior Product Manager at Sika Everbuild — a manufacturer which is committed to supporting UN Sustainability Goals — updates merchants on its most recent sustainability developments.

Rising to the challenge W hile sustainability regulations are becoming increasingly important, at the moment it’s a choice for trade users to make depending on which products best suit the individual project requirements. However, Sika Everbuild is committed to providing its customers with a range of products to suit different situations and requirements which is why Pinkgrip MS was launched as an addition to the company’s range and not as a replacement. Launched earlier this year, the new grab adhesive was developed in response to growing demand for low VOC products for use on sites where solvent limits are a requirement. Part of the popular Pinkgrip range, the new product has been manufactured using the latest hybrid polymer technology to bring together the application and performance benefits of both the original solvent-based Pinkgrip and solvent-free Pinkgrip SF products. As with any low VOC product, Pinkgrip MS is not just better for the environment but it’s also more pleasant to use. Crucially though, the product has been rigorously tested by Sika Everbuild to make sure that its low solvent formula does not come at the expense of performance. In fact, Pinkgrip MS has been developed to offer users more benefits as it comes with very few application barriers. This means

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that as well as increased weather resistance, making it suitable for both interior and exterior projects, it will stick virtually any two materials together — ensuring it is a versatile and reliable grab adhesive. All three products which make up the Pinkgrip range (Pinkgrip, Pinkgrip SF and now Pinkgrip MS) are designed to meet the requirements of different projects giving users the choice depending on the individual project and site requirements. Green light on sustainability Like many manufacturers, Sika Everbuild has been working continuously towards the goal of improving its overall sustainability which includes improving its existing range and introducing new products as well as investing in its manufacturing facilities and packaging. Perhaps the most obvious change merchants will have started to see from Sika Everbuild is the move to PCR plastic packaging — that is, ‘post-consumer recycled

plastic’. The new packaging is currently being rolled out across its range with Stixall sealant and adhesive and Sika Fastfix jointing compound already sporting the new packing. Sika Everbuild has calculated that by making the move to PCR packing, it will

“With such a wide range of products available including new products being introduced or improvements being made, merchants need to tap into the expertise of manufacturers to keep up to speed on product developments so they’re in a position to advise their customers.” www.professionalbuildersmerchant.co.uk

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save more than 400 tonnes of virgin plastic from being used this year alone. The company is also in the process of refreshing various in-store POS materials which will soon be created using strong cardboard rather than plastic too. As well as packaging, the manufacturing process itself also adds to a product’s embedded carbon so any improvements that can be made here will have a knock-on effect on a product’s sustainability. Las year for example, Sika Everbuild installed 600 new solar panels at its factory in Leeds which will

offer a projected emissions savings of more than 228 g CO2/kWh per year — helping to reduce its overall carbon footprint. Sika chemists have also recently developed Purform — a new polyurethane technology to meet future environmental and health regulations. It’s a sustainable and high-performance alternative to traditional polyurethane that is clean, durable and reliable. And as well as its enhanced sustainability credentials, Purform delivers exceptional product application and performance properties, including creep resistance, tear resistance and bubble free curing. It also cures faster (even at lower temperatures) and lasts longer. The first UK products to benefit from its ultra-low VOC and low monomer

content are Sikaflex Pro-3 and Sikaflex 11FC sealant and adhesive. With such a wide range of products available including new products being introduced or improvements being made, merchants need to tap into the expertise of manufacturers to keep up to speed on product developments so they’re in a position to advise their customers. Having an understanding of the pros and cons of different products, merchants will be able to effectively help their customers choose the product that’s right for their project and manufacturers like Sika Everbuild are an excellent resource to draw on. ■ For more information on Sika Everbuild’s range of products and support services for merchants, enter the shortcode www.rdr.link/maj008

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TRAINING ZONE

The power of mentoring The IOBM — the Institute of Builders Merchants — has taken another huge step on its mission to promote and advance the profession of merchanting with the launch of an online ‘Mentoring Platform’ that should prove rewarding for members at every stage of their career.

he new Mentoring Platform has been designed to facilitate the MentorMentee relationship, by enabling wide-ranging access to industry resources and suggesting suitable matches. The simple, easy to use platform is open to all IOBM membership grades, from student through to fellows and corporate members. While it will, of course, support the individual advancement of new talent joining the industry or in the early years of their career, the mentoring arrangement offers benefits to both mentor and mentee as a wealth of knowledge is shared between them. Since the IOBM became a brand of the BMF last year, it has built its membership at every level, drawing in communities of apprentices, junior and middle managers and, most recently, the top 100 merchant influencers were rewarded by being made Fellows of IOBM to celebrate their contribution of the industry. The skills, knowledge and experience of these colleagues is invaluable to the mentoring programme and will add gravitas to the mentee journey. Equally, the experience of young managers will also be extremely valuable to those just entering the industry, helping them to gain a strong foothold on their career ladder. Early adopters of the Mentoring Platform have come from every level. For instance, Marianna Peet, Early Careers Lead at LEAP, the BMF’s apprenticeship partner, is an IOBM Student Member and has just signed up as a Mentee. Marianna said: “I signed up to the IOBM mentoring programme as I am passionate about developing my career within the construction industry and I feel the value of

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networking outside of my own organisation. I am excited to meet with my mentor having been matched through the skills criteria, and kickstarting my mentee journey. The sign-up process was simple and there are some great resources too!” IOBM Member Ed Parlato, a Buyer at Browns Builders Merchants in Derby, and ViceChair of BMF Young Merchant Group believes the platform will have a huge influence on the industry. He said: “The Mentoring Platform is a first for this industry. I meet so many experienced people with so much knowledge, and they want to pass it on. This platform gives

“The Mentoring Platform is a first for this industry. I meet so many experienced people with so much knowledge, and they want to pass it on. If the younger generation can take the knowledge and ideas and expand on them, then we can catapult ourselves to being a world class industry.”

them the opportunity to do that. If the younger generation can take the knowledge and ideas and expand on them, then we can catapult ourselves to being a world class industry.” At the other end of the scale, Dave Saunders is an Honorary Fellow of the IOBM who sits on its management committee and was one of the first to sign up as a Mentor. Dave explained: “The Institute’s new Mentoring Platform is a much-needed resource for all members to utilise and improve their professionalism. Whether you are a Student or Associate wanting assistance in a particular area of development, or a Fellow who can offer much needed support as a Mentor, there is something for everyone in our industry. “It is one of the most exciting programmes I have been involved in since joining as a Student myself.” Being the member of the IOBM is the mark of excellence for an individual in the merchant sector. If you are not a current IOBM member, contact Richard.Ellithorne@BMF.org.uk to find out about joining. To register on the Mentoring Platform, go to www.iobm.onpld.com/register

■ BMF training ranges from formal Apprenticeships and, with leading British universities, sector-specific Diplomas, Degrees and a Masters Degree in Merchant Leadership and Strategy, to online product knowledge and other specialist skills training.

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INFORMATION TECHNOLOGY

At a well-attended panel event at this year’s Digital Construction Week exhibition in May, ETIM UK aimed to “advance the product data conversation”.

Setting the standard D

escribed as the “tried and tested data standard for technical product data”, ETIM can trace its origins back to the Netherlands in the 1990s, the result of installers having “difficulty finding information to compare the performance of electrotechnical products”. The model they devised was soon recognised by wholesalers as having further value through simplifying the transfer of data within the supply chain, whilst the concept has subsequently developed beyond geographical borders and into other construction sector segments. Arguably now the ‘best established’ standard — with data available for hundreds of thousands of products and used as an “international model for the standardisation and classification of technical product data” — the ETIM classification can help underpin improvements in efficiency, safety and environmental performance. Moreover,

manufacturers are increasingly adopting ETIM to ensure that the information they provide about their products is “accurate, complete, consistent and traceable”. In recent years, the concept has been adopted by the Builders Merchants Federation (for building materials, HVAC and plumbing products) and the Electrical Distributors’ Association (electrotechnical products) with ETIM UK established as a strategic alliance between the two. Working closely with manufacturers, merchants and distributors, much is now being done to raise the profile of the ETIM standard within the wider UK construction sector. With a broader capability of improving efficiency, eliminating errors and also facilitating digital sales via the use of standardised data throughout the supply chain, ETIM UK continued to highlight its contribution to building safety during a

panel discussion at Digital Construction Week 2022, held recently at London’s ExCel. The panellists, representing both the building materials and electrotechnical sectors, convened to discuss ‘The Golden Thread: the role of merchants, distributors and wholesalers’ and called for a more joined-up approach to product data in general — possibly mandated by an overseeing commissioner — and its importance not only for building security but also for carbon reduction initiatives. Chaired by Fergus Harradence, Deputy Director, Infrastructure and Construction at the Department for Business, Energy and Industrial Strategy, the panellists represented the breadth of the supply chain (manufacturer, merchant and contractor): ● ●

Edgar Aponte, CEO, Rexel UK David Williams, VP Marketing UK and Ireland, Schneider Electric

(L-R) Rob Barbour, Fergus Harradence, Edgar Aponte, Margaret Fitzsimons, David Williams, Phil Thompson and John Newcomb

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●

Phil Thompson, Procurement Data Manager, NG Bailey Rob Barbour, Data and Insights Director, Travis Perkins Margaret Fitzsimons, CEO, EDA

Commenting after the event, BMF CEO John Newcomb said “Today’s discussion highlights the huge significance that high quality product data has for every step of the supply chain — contractors simply cannot work without it. The Hackitt Report and the Code for Construction Product Information (CCPI) are creating a step-change for building security in the UK and ETIM has a vital contribution to make to that work because of its focus on a product’s technical performance.” Panellist Margaret Fitzsimons, CEO at the EDA, added: “ETIM is the standard of choice for the UK’s construction sector. Manufacturers are responsible for supplying consistent and high quality product data which

can be transferred from one construction phase to another, and through the EDA the UK’s electrotechnical sector businesses are making significant progress. There is a need for a more joined-up approach to the UK’s product data challenge, including the adoption of a unique identifier to enable data from multiple sources to be amalgamated.” Referring back to the specific panel debate topic, ETIM helps make the Golden Thread possible by “ensuring traceability and recognising that every point in the supply chain has a role to play” in minimising risk and ensuring safety is not compromised during both specification and installation. Here, the interaction between merchants / wholesalers and their contractor or facilities management customers is a critical point in the construction process: the selection of relatively minor components — for which a buyer relies on information from the distributor — can have critical

safety implications. As such, distributors need to understand their full responsibilities in relation to building safety and the Golden Thread, and adjust their business processes accordingly. Similarly, manufacturers need to better support stockists by providing the required information on a product’s technical performance whilst ensuring it is “accurate, easily understandable, can be accessed by those who need it and is up to date”. As such, ETIM UK argues that, via the ETIM standard, the use of consistent and effective product data will allow the construction supply chain to make real progress in ensuring better building safety. ■ Use www.rdr.link/maj009 for more information on ETIM UK, whilst its guide ‘How ETIM is making the golden thread a reality’ can be downloaded via www.rdr.link/maj010

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INFORMATION TECHNOLOGY Bradfords Building Supplies reports it has grown online conversions by 20% with the Akeneo PXM Studio solution thanks to the use of “better, enriched product data”. PBM reports.

Data driven sales F

rom its beginnings in 1770 in Somerset supporting local communities with farming and agricultural supplies, the company now operates from over 40 locations in the UK, selling through its Bradfords Building Supplies and Yeovil Plumbing Supplies stores as well as direct via its B2B and D2C ecommerce sites, and more recently marketplaces. Previously, the builders’ merchant was using a mix of spreadsheets and manual processes to manage product information, which were both time consuming to update and prone to error. This was a problem exacerbated as its online order volumes increased (rising +26% in 2020), its numbers of sales channels grew online, and it enhanced its digital D2C offer. Ruth Rose, the merchant’s Product Data Manager, explained: “We were trying to cope using a series of disjointed processes that meant any enrichment would take multiple teams’ involvement to complete a simple product set up, and we could not easily see what information was missing. “Using Akeneo completely changed the way we work, giving us structure and the ability to monitor and report on the completeness of ranges. It then became clearer what effect the missing information would have from a front-end point of view on the website and was in turn easier to fix.” Bradfords was also unable to see clearly

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what information was missing from online product listings and had to rely on suppliers who in turn did not always have the information, which impacted shopper confidence and, ultimately, conversions. Fergus Bell, Head of eCommerce, said: “This was not a problem in our stores because we have staff on hand who are product experts and can use their expertise to guide and assist the shopper during their buying journey, providing real-time product information to support the sale. “But as our business grew online, we weren’t able to offer the same levels of one-to-one service. And we knew, in our very competitive market, this was simply not good enough because detailed and accurate product information is a vital step in the journey to conversion.” The problem of online product information management was also compounded by the fact that Bradfords trades not just on its own websites but through multiple marketplaces, including eBay and Amazon, which come with their own nuances and templates for product information that they require from merchants selling through their platforms. Partnering with Akeneo, a leading name in product experience management (PXM) and product information management (PIM), Bradfords says it was able to overhaul its systems and processes by centralising all

product information in one platform to create “a single source of truth for product data and imagery, while removing operational silos and driving efficiencies”. And by introducing Akeneo’s PIM solution and automating the workflow, Bradfords has cut the time taken to onboard a new product from three days to two hours or less, as well as helping its marketplace partners deliver “exceptional, engaging and compelling content” at the point of sale to meet the evolved needs of increasingly digital-first shoppers. This is said to have built confidence into their customers’ online buying journeys, with more accurate and richer product information helping the firm to improve online conversions by 20%, whilst also reducing returns as shoppers are better supported through PIM to select the item that is right for them. Bradfords is now looking to build in ‘product associations’ to further improve the customer buying journeys and is also investigating the system’s Asset Management capabilities to make it easier to introduce rich content assets, such as video, which are popular with the non-trade customers that now represent its “fastest-growing market segment.” ■ For more information on Akeneo’s product data solutions, enter the shortcode www.rdr.link/maj011

www.professionalbuildersmerchant.co.uk

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INFORMATION TECHNOLOGY

Supporting growth JTD Building Supplies has enjoyed considerable success since its formation little over a decade ago and the independent merchant explains how its business management software has played a key role in its recent growth.

stablished in 2011, JTD Building Supplies reports that it has used the “intuitive functionality” within K8 from Kerridge Commercial Systems (KCS) to make great strides in its development. Based in West Yorkshire, the independent merchant provides building materials and supplies to construction firms, trade customers and retail customers across the region. Starting from a small base with eight people and a turnover of two million, JTD now has two full purpose sites and a

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full-time staff of thirty-seven. Moreover, it has just recorded a turnover of ten and a half million pounds. The company grew from values of sustainability and customer service, and was explicitly looking for the right ERP software when Managing Director Tony Sharkey was invited to attend a business management strategy course run by Goldman Sachs. One of his goals set through this course was to find a good ERP Software and, knowing that a number of leading builders’ merchants were using K8 software and after a lot of

research and comparisons, Tony decided to implement K8 at JTD in March 2018. The transformation since then has been described as “remarkable”. Operations Manager Heidi Teague, whom the company recruited soon after K8 went live, said: “K8 has successfully contributed to our growth and overall performance. It is a system that works intuitively with builders’ merchants, and the beauty is that it keeps on growing. “The other competitors don’t have the same add-ons and modules, which K8 lets you turn on and off as required. Speed of

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system implementation is also vital for a business like ours, and K8’s great because it’s user-friendly and simple to use. But that’s only at the surface level. “Crucially, its foundation lets us build a system to suit our needs. And that means we get an ERP solution that promotes growth, sustains our business, and helps us generate more profit than before.” James Mitchell, Managing Director for KCS in the UK and Ireland, commented: “We’re constantly updating K8’s functionality for our customers. Incorporating user feedback is one of our core values, and it’s from listening to customers like JTD Building Supplies that we’ve been able to keep driving innovations across our range of software. “K8’s latest developments give our customers competitive advantage in the marketplace because it helps them streamline their daily operations, open up new routes to market, and improve their customer service.” Heidi added: “The trading side is fantastic. I’ve implemented software for many different Fortune 500 companies, and they’re all financially led. With K8, however, your business has to be trading led. Once you understand that, the transformational efficiencies that benefit your operation are massive.”

She explains that, through using it, the solution “makes users more efficient and knowledgeable about their business performance”. She said: “So, to raise a delivery for a trade customer, we raise an order. K8 then generates a pick note. We use that note to pick the product up from the warehouse, and then K8 issues an advice note. You then use K8’s delivery note, and despatch it to the customer. To confirm delivery, K8 generates an invoice. “Ultimately, the way the stock moves through the system is highly intuitive. All you have to do is press a button.” As JTD has grown, testimonials about its qualities have spread through word of mouth, with Heidi expressing that the software’s “deep functionality” meaning there’s much more potential to explore: “The next thing is to get staff to record information about individual products, customers, and accounts. That will further improve customer service, and over the next eighteen months, we want to implement some of the K8 workflow apps.” This range of workflow modules — including Sales Rep Portal, eReceipts, and ePOD — are all apps that can be installed on any mobile device to integrate directly with K8, empowering staff to conduct key business tasks from any location, whether in

the warehouse, yard, or on the road. Heidi and JTD will soon implement K8 ePOD, allowing drivers to schedule the most cost-efficient deliveries on their phones, take photos, and record signatures for accurate and digital proof of delivery, all while keeping customers updated with their progress. James Mitchell highlighted: “This doesn’t just help customer service but it also removes the need for printing and storing paper, and it helps our merchant customers cut down on fuel. So, by taking technology to the job, they use and spend less — demonstrating how easily sustainability and profitability go hand-in-hand.” Indeed, sustainability is high on the agenda for JTD Building Supplies as it looks to build upon K8 to develop their business. “Aside from implementing more of K8’s different modules over the coming months,” Heidi concludes, “we’re putting solar panels on our roof and buying an electric forklift as well as implementing our strategy for zero carbon. We will also develop an ecommerce aspect for our website, alongside the implementation of a delivery management solution that utilises all the benefits of K8 ePOD.” ■ For more information on K8 from Kerridge Commercial Systems, enter the shortcode www.rdr.link/maj012

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INFORMATION TECHNOLOGY

Flexible friend Clarkes of Walsham has upgraded it 22-year-old legacy system and is now looking forward to a more streamlined and efficient future.

large independent supplier of building, farming, and garden materials in East Anglia, Clarkes of Walsham is a family-run business carrying an extensive range of products and services across its substantial 10-acre site. Indeed, the firm also supplies country clothing and operates an outlet for cartridges and shooting accessories. Proud of the valued service it provides to both trade and counter customers alike, Clarkes found itself compelled to upgrade its “ageing software” when support for the system was ending. Its significant limitations were also said to be hampering “everything we tried to do” whilst future plans of becoming paperless simply weren’t able to be accommodated. With such an investment of time and money, the team at Clarkes conducted a vast search for their “perfect-fit” ERP software, intent on finding a solution that would match the company’s bespoke set of processes and ways of doing things. For Clarkes, selecting Intact iQ meant not having to change everything to suit the new software given that it had the flexibility to cater for most of its process and how it did them, “but in a modern way.” Naturally, upgrading from a 22-year-old system was a huge undertaking for all involved but even in this transitional stage of going live, staff have noticed how quickly they can do their jobs.

And for the business overall, it means a better way of doing things. Tom Skevington, Company Accountant, said: “Every feature was an upgrade of what we had previously. There isn’t a single process that hasn’t been positively impacted by Intact iQ. As a result, we’ve become more efficient and productive, and we’ve reduced costs significantly.” As the company’s system administrator, Tom added: “It’s so easy to change things, like add in a column. And even by knowing this simple process, the rest of the system works in a similar manner, including the form designer. It’s great you don’t need any coding and we know that if we need things done that we can’t do, a consultant can help us without requiring developer input.”

“Upgrading from a 22-year-old system was a huge undertaking for all involved but even in this transitional stage of going live, staff have noticed how quickly they can do their jobs. And for the business overall, it means a better way of doing things.” www.professionalbuildersmerchant.co.uk

Tom continued: “From the outset, all the way through and even after our go-live, our implementation was nothing short of exceptional. Everything went smoothly, and I think that was largely due to the good relationship we built up with our consultant Simon McCarthy and project managers. I can’t speak highly enough of our consultant.” Looking to the future, Tom and his team intend to implement the mobile warehouse solution, and in particular mobile yard ordering, to help them better serve their customers. In time, this module will also enable them to keep paper processes as limited as possible. The business will also go live with an integrated ecommerce site, something it was unable to achieve on its old system and saving a lot of admin time when analysing website sales. In addition, with previously little visibility to the production side of their business, the new Intact works ordering processing module will, for the first time, let everyone see what the production side sees and reduce the number of manual processes they do in Excel. ■ For more information on Intact iQ, enter the shortcode www.rdr.link/maj013

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INFORMATION TECHNOLOGY

BRADFORDS BUILDING SUPPLIES CREDIT APPLICATION SYSTEM INTACT BLUE ROCK SYSTEMS ACQUISITION Southampton-based Blue Rock has been reselling, implementing and supporting Intact ERP systems for over 16 years. Justin Lawless, Intact CEO, said: “The acquisition is part of Intact’s strategy to become the leading provider of ERP and business software solutions in the merchant and distribution sector. This important development adds to our strong customer base and involves a team of highly skilled individuals, with deep software industry expertise, who will enhance customer service and support our growth plans.” Intact’s “historic profits” facilitated the self-funded multi-million-pound acquisition without the requirement for outside investment. In addition, Blue Rock’s full team has been retained as part of the deal, which will see Intact employee numbers increase from 200 to 243 staff across Ireland and the UK. Justin continued: “Blue Rock grew revenue 30% last year, returning double digit profit growth. Its 43 staff and senior management are all vastly experienced in the software industry and, working collaboratively as part of Intact, will add immense value to our product and service offering.” Blue Rock was formed in March 2005 by MD George Troullis, Sales Director Glen Jewell, and Commercial Director Lance Norton. George, who will oversee the business incorporation to ensure a seamless transition for the software house’s 150+ customers, commented: “The synergy is excellent, and the combined expertise will strongly boost customer resources. This acquisition will see existing and new customers benefit from an expansion of services and improved processes, with an integrated team sharing best practice to ensure we maximise Intact market performance.” ■ For more information, use the shortcode ww.rdr.link/maj014

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Bradfords has scaled up its online credit application system, simplifying the process and making it quicker than ever. Under a new partnership with Experian, customer address, email and phone data are now verified at the point of customer submission, preventing any hold-ups due to input errors. This new development follows the initial launch of the pioneering scheme at the end of 2021. Paperless from start to finish, customers complete a simple form on the Bradfords website, allowing them to purchase goods immediately against their account on a cash basis. Following a rapid verification and credit check process, a DocuSign contract is issued, and, on completion, customers have been able to purchase goods on their account using Bradfords’ credit facility. Jonathan Chard, the merchant’s IT Director, said: “This new development takes us to the next level of customer service by making our credit application system fully integrated and quicker to use. As it’s embedded into our existing business solution, there’s no need for our colleagues to jump between systems to substantiate and trust the information, so it’s also easier for them to deal with new customer applications.” ■ More information can be found via www.rdr.link/maj015

BORDER MERCHANT SYSTEMS USER MEETING Border is reporting the success of its most recent annual user meeting, held at the end of May. The two-hour event was run online via Zoom with all users invited to attend, providing an important opportunity to help users to get the most from their investment in their merchant software system. The meeting began with a recap of useful features in the most recent system update 3-1C as all users receive system updates as part of their support contract. There were then presentations on Dojo integrated chip and pin and Prommt pay by link options. A handy ‘did you know’ section focussed on system features that not everyone might be using but could make big differences in improving day-to-day productivity. There was also a presentation from Border’s development team on the FWD project that will help improve mobilisation of the system. Finally, there was a demo of the new ePOD app coming in the next system update whilst customers can also watch the full meeting via its YouTube channel. ■ For the latest details from Border, enter the shortcode www.rdr.link/maj016

ECI SOFTWARE ‘BUSINESS GROWTH & RESILIENCE’ SHOWCASE This summer, ECI is hosting its first ever Showcase — a free event promoting business growth and resilience. Taking place on Thursday 14 July at the Radisson Blu Hotel at Manchester Airport, the inaugural ECI Showcase will feature guest speakers, live seminars, development roadmaps and Q&A sessions with industry-specific professionals. As well as the day's events, attendees will also be treated to an evening drinks and networking reception and a three course dinner, hosted by award winning writer, broadcaster and comedian, Mark Dolan. ■ For more details and to secure free tickets for the event, enter the

shortcode www.rdr.link/maj017

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SIMON ACRES GROUP CORTEXA PARTNERSHIP Cortexa delivers online training solutions to address the business needs of its clients, covering learning management systems, e-learning, bespoke training and courses — and now includes the Simon Acres Group Showroom Customer Engagement Sales Training as part of its offering. Cortexa MD Mark Parrish said: “Cortexa is proud to bring the Simon Acres Showroom Online Training to BMF Campus. Decades of sales experience in the kitchen, bedroom and bathroom industry have been distilled making it ideal for our clients. Delivered as short online modules that can be viewed anytime, anywhere with the use of engaging videos and short questionnaires, the training is perfect for sales people new to the showroom environment, and those who are looking to improve their sales and margins.” ■ Use www.rdr.link/maj018 to view a short video with more details about

the dedicated online industry training.

MACRO 4 WOLSELEY EBILLING Wolseley is looking to encourage all its customers to switch to eBilling this year thanks to a new onestop solution implemented in partnership with Macro 4, a division of UNICOM Global. The new system is said to offer comprehensive self-service facilities and an improved customer experience and some 14,500 customers who were using Wolseley’s older third-party eBilling service have already switched to the new system. The objective over the next 12 months is to transition the rest of its paper-based billing customers to digital and Wolseley CTO Roger Connett said: “We produce around 1.4 million invoicing and proof of delivery (POD) documents for our customers every month. It’s much more efficient all round to make this information available digitally rather than on paper, and of course there is a huge cost and environmental benefit. Macro 4 has helped us to show customers that it’s a better alternative by making the eBilling process frictionless and a pleasure to use.” Prior to the implementation of the new system, Wolseley had outsourced its eBilling to a third-party document management company. However, only around a third of invoices were being sent electronically and getting more customers to switch was proving difficult. It was therefore felt that a more user-friendly service that offered greater functionality to customers would encourage take-up by customers. ■ For more on Macro 4’s solutions, enter the shortcode www.rdr.link/maj019

PLANE & SIMPLE ONLINE MARKETPLACE The launch of Plane & Simple, a new online DIY marketplace, is said to offer UK builders’ merchants the opportunity to branch out to a wider customer base. Plane & Simple connects DIYers with trusted local independent merchants, “shining a light on great local merchants who might not be on a customer’s radar”. By entering a postcode, customers are paired with a selection of merchant partners in their area, and a full range of building supplies and products are delivered directly to their door. Once a merchant signs on as a partner, the company says they will benefit from “market insight, regular monitoring and additional marketing to drive online sales”. With a targeted approach, the platform will also allow merchants to control the areas that they are selling to, with full control over delivery areas. The facility is currently available in three regions — Central Scotland; Devon and Cornwall; and Sussex and Kent — however the long term plans for the business include expansion into the rest of the UK. Plane & Simple is the latest addition to the growing Donaldson Group portfolio of leading independent brands, with James Donaldson Timber perhaps the best known to the merchant sector. ■ Further details about the

platform can be found via www.rdr.link/maj020

CMO GROUP BATHROOM ACQUISITION

In further evidence of its successful growth and expansion strategy, “online building products merchant” CMO Group plc has increased the breadth of its portfolio with the acquisition of clickbasin.co.uk. CMO’s growth and acquisition strategy supports its ambition to be able to supply “every building product needed by the homeowner or tradesperson to build and fit out a home”, and this latest acquisition provides an entry into the UK’s sanitaryware market, and is said to perfectly complement the firm’s acquisition of specialist online plumbers’ merchant, JTM Plumbing, which completed in October 2021. Preston-based clickbasin.co.uk was founded in 2010 and operates an online-only model, offering a range comprising 320 SKUs including bathrooms vanity units, bathroom cabinets, wall hung basins, bathrooms mirrors and other accessories such as taps and waste sets. Together with JTM Plumbing, the business will, in time, be marketed under the brand PlumbingSuperstore.co.uk to ensure consistency with the Group’s other online brands selling roofing, windows, doors, insulation, drainage, and tiles. ■ Further details about the platform can be found via www.rdr.link/maj021

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TRANSPORT, HANDLING & STORAGE

Turnkey solutions Effective storage systems are essential for efficient operations. PBM speaks with Stakapal to discover more about its comprehensive proposition for the merchant sector.

takapal states that it has maintained a “unique position” in the UK’s storage industry for over 55 years as the only British manufacturer that produces Cantilever Racking, Pallet Racking and Shop Racking. In essence, the company argues that this means it can act as a ‘one-stop shop’ for all of a merchant organisation’s racking requirements, offering a full concept to completion service. Technical Director Nick Betteley ‘cut his teeth’ in the builders’ merchant sector when he joined the family-run business from university in 1985. He explains: “Time is money for any merchant’s customers — they want to be in and out and back on site as quickly as possible, and this is where our many years of knowledge and expertise of the industry really comes into play. “Whatever you are storing, we offer a solution that will specifically meet your needs, we consider the type of handling equipment

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you are using on site, as well as making you aware of the available options for hand loaded product lines.” The process involves the firm’s Technical Engineers spending time with merchant customers on their sites to assess their stock-holding requirements and asking a series of key questions such as: What products you want to store (length, width and weight)? How high will your truck lift? What’s the available headroom and how much weight will your truck lift? Storage options A builders’ and / or timber merchant warehouse or yard will generally include Cantilever Racking as this is the most commonly utilised system for long product loads. Consisting of vertical self-supporting columns manufactured from fabricated steel for strength and safety, the system

utilises horizontal arms that can be easily adjusted for ease of access and to suit changing stock profiles. Stakapal’s tapered arms are designed to make loading much easier, and are available in a wide range of lengths from 600mm up to 1220mm with a load capacity of 500kgs up to 2,000kgs as standard. Its range is available for both internal and external applications in either a single- or double-sided configuration, offering 100% selectivity and enabling merchants to fully maximise the available area. The supplier’s SR2000 Series Adjustable Pallet Racking “offers a variety of storage solutions for practically any type of palletised

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accommodate practically any pallet or product that needs to be stored. Where there is a requirement for hand loaded storage and selection of products in designated pedestrian areas away from mechanical handling equipment, the company offers the following options:

products you may wish to store”. Designed for strength and durability as well as ease of assembly, the comprehensive range of rack frames and beams is said to ensure there is a solution for any storage challenge. From landscaping products, bricks and aggregates to fencing, bagged cements and sheet materials, the system is “totally flexible” and can be designed to meet precise or bespoke criteria without sacrificing cost effectiveness.

Available in a single-sided or double-sided configuration, Pallet Racking bays have many differing beam levels dependent upon the height of the pallet. Bays are formed by connecting a number of frames together with two or more pairs of beams per bay, creating multiple storage levels. The company offers three differing post types which enable it to offer an extensive range of racking frame load capabilities, with bay widths to

When storing long lengths of, for example, timber and PVCu profiles, merchants have the choice of storing products vertically with A-Frame/Vertical Storage Racks or horizontally with Pigeon Hole Racking systems. For those with a requirement for storing fixtures and fittings, industrial small parts and small boxed items for hand selection, for instance, its Widespan/Longspan Shelving Racking is claimed to offer “the perfect storage solution”. Finally, the firm’s SR500 Series range of shop racking is designed to benefit any trade environment, with fully integrated systems providing the flexibility to accommodate a variety of display opportunities to suit ever-changing stockholding profiles. Nick commented: “We offer a full turnkey solution for the merchants’ sector, and guide and advise you through the complete process from initial site survey through to design, manufacture and installation by our own in-house installation teams. “We are Full Members of SEMA (Storage Equipment Manufacturers Association), a leading voice on safe storage within the industry. Our products are independently tested which guarantees they have been designed, manufactured, and installed to meet their rigorously defined standards.” He concluded: “Our in-house installers working on your site are registered and put through SEIRS (Storage Equipment Installers Registration Scheme). Following the installation of our racking, our own in-house SARIs (SEMA Approved Rack Inspector) offer a full inspection service, ensuring your racking is maintained in peak condition, improving the overall longevity of your systems.” ■ For more information on Stakapal’s range of products and services, enter the shortcode www.rdr.link/maj022 or visit www.stakapal.co.uk

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TRANSPORT, HANDLING & STORAGE

Keep on trucking Tippers and Bradfords are amongst a number of merchanting businesses to have invested in new vehicles from Isuzu Truck. PBM reports.

s part of the family-run Tippers Builders Merchants organisation, Tippers Tool Hire has seven locations across the Midlands and the division has recently taken delivery of a further two new Isuzu 7.5 tonne beavertail trucks. Typically carrying items ranging from 0.9 tonne excavators right up to 3 tonne dumper trucks, the new vehicles join four other similar specification Isuzus that have been in the company’s fleet since 2016, working out of depots in Birmingham, Lichfield, Uttoxeter, Stoke-on-Trent and Kidderminster. Alan Elsworthy, Tippers’ Tool and Plant Hire Manager, said: “Since we acquired our first Isuzu four years ago, they have proven themselves to be extremely fuel efficient, with an excellent payload capacity. Most importantly, the specification of the Isuzus ensures that they are ULEZ compliant, enabling us to deliver to all areas, including the Birmingham Clean-Air Zone. “As our tool and plant hire division continues to expand, upon fleet renewal we will definitely be looking to add further Isuzu 7.5 tonne trucks to the fleet, based on their excellent operational performance. Our drivers really enjoy driving the Isuzu trucks and, by specifying the Easyshift automatic

gearbox, the trucks are extremely easy to drive, both on local deliveries and further afield. The low-entry cabs also make access very simple, as well as giving great visibility when out on the road.” Supplied by local ITUK dealer, Allports Garages (t/a Isuzu Central) in Stoke-onTrent, the two latest Isuzu N75.190(E) rigid trucks have been specified with Shawtrack low profile beavertail bodies and will be covering approximately 38,000 km per annum. Tippers estimates that both vehicles will be in its hire fleet for up to eight years, with all ongoing maintenance and inspections handled by Isuzu Central during that period. Alan added: “We have a great partnership with Isuzu Central. From ordering to collection of the trucks, the service from them was fantastic, even down to arranging the installation of vinyl graphics and branding to ensure that the vehicles were ready to work from the moment they were on site. It also helps that Isuzu Central is closely located to our Lichfield head office, which makes it perfect for vehicle inspections and routine maintenance.” With 12 branches across the Midlands, the wider Tippers builders’ merchant

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business currently operates over 73 LCVs and HGVs, covering vehicles from 3.5 tonne dropsides and 7.5 tonne beavertail trucks right up to 18 tonne rigids and 44 tonne tractor unit/trailer combinations. Down in the south west, and following the arrival of two Isuzu 3.5 tonne Grafter tipper trucks last year, Bradfords Building Supplies has added a further seven new Grafter 3.5 tonne tipper trucks to the company’s 210-strong HGV and LCV fleet. With over 15 Isuzu Grafters now operating in its fleet, the vehicle is said to have become a firm favourite for the family-owned independent merchant. Martin Caddick, Head of Transport, explained: “We originally had our first Isuzus way back in 1998, so our experience of them is well proven over the years. Last year, we took two new Isuzu Grafters as fleet

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TRANSPORT, HANDLING & STORAGE

additions. For 2022, the seven Grafter fleet additions are all tipper models.” The latest Isuzu Grafter N35.125 (S) trucks feature TGS tipper bodies and each truck is anticipated to cover approximately 20,000 miles per annum over an anticipated five or six year working life. Martin continued: “None of the

trucks in our distribution fleet have an easy life but the Isuzus have certainly proved themselves to be reliable workhorses. One of our 12-plate Grafters has now covered well over 250,000 miles and is still going strong on a daily basis. “We also deliver a lot of product to domestic customer properties where access

can be very limited. Again, this is where the Grafter comes into its own as the narrow track of the tipper truck is excellent for this type of property. Basically, if you can get the car onto the property, then the Grafter will fit too!” Lee Barwick, Isuzu Truck UK’s Fleet Sales Manager, said: “With the relationship between our two companies going back over 24 years, we feel a great sense of pride and pleasure in seeing the continued growth of the Grafter within the Bradfords Building Supplies fleet. Our 3.5 tonne Grafter truck range is ideally compatible with a wide range of bodies designed specifically for the building and construction industry, which now forms one of the biggest, and most popular, market sectors for the Isuzu marque.” ■ For more information on Isuzu Truck’s vehicle range for merchants, enter the shortcode www.rdr.link/maj023

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Laker Builders Merchant is celebrating the achievement of its longstanding ambition to be running a fully electric forklift fleet as part of its wider sustainability drive.

Electric dreams T

he recent delivery of additional new electric Combilift machines means that Laker Builders Merchant now boasts a fully electric forklift fleet across all branches. MD Steve Robinson said: “We’ve fulfilled our ambition of going fully electric on all our forklifts and I’m pleased to report we’ve reduced our CO2 by over 20 tonnes per year through this implementation. It’s a real win for the environment and a testament to the commitment Laker has to achieving Carbon Zero.” The independent merchant, which operates from four branches across Surrey

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and Sussex, says it is working to lower its carbon across the whole business not just for the future of the planet but also to improve the welfare of its team and give them a better working environment — for example, having a completely green fleet means that the yard team are no longer breathing in diesel fumes. Once again, materials handling specialist Forkway worked with Laker to understand its requirements and any changes that would need to be made in the yard for the Combilifts to operate. Laker’s branch teams “outdid themselves”, getting the branches ready in a week so the new Combilifts could operate safely. Forkway’s Steve Noble recommended the CBE3000 because it was designed for the safe and efficient handling of long and bulky loads like timber that the merchant moves on a daily basis. Being multi-directional, this Combilift thrives in small spaces, something described as “perfect for all of the Laker warehouses”.

Steve suggested the flexibility of EP EFL302 Lithium Counterbalance machines for the yards and the versatile Combilift CBE3000 for the warehouse areas, with the Combilifts also able to double up as a yard machine during peak periods. He said: “Once the ideal truck specifications had been confirmed and we knew it was possible to meet the Carbon Zero brief, the challenge fell to delivering all of this this within Laker’s budget — with significantly reduced running cost across the fleet on both fuel and maintenance. With no engine oil or fuel filters to change, servicing costs greatly reduced over the old ICE fleet. “Fuel saving are thousands per year. And with the Lithium batteries expected to last well over the five-year warranty period, the fleet will be providing cost savings and environmentally positive benefits for many years to come.” The yard team at Laker are also pleased with how the new Combilifts operate, commenting: “It’s made such a difference already. It’s compact and takes a heavier load. It gives a smooth run, and the battery lasts a long time, so we never have to worry about it dying on us.” A further benefit is the “massive reduction” in noise pollution as,

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although not necessarily noticeable at the time, long-term exposure to loud and persistent noises can cause hearing loss. These loud noises can be extremely distracting, as well as a risk to the other workers' safety. Laker’s partnership with Forkway continues with the provision of new training for everyone so they can safely operate the Combilifts. They have all been provided with a training certificate and Forkway will be back to refresh regularly, whilst the supplier is also accredited by The Independent Training Standards Scheme and Register (ITSSAR). Due to its ongoing decarbonisation programme, Laker was selected by West Sussex County Council to represent Crawley as its Low Carbon Champion to highlight to other SMEs what can be done, especially in the construction industry. ■ Irish forklift manufacturer Combilift has launched yet another addition to its now extensive electric range with the launch of the Combi-FSE — a four wheeled, two directional sideloader in both 5,000kg or 6,000kg lift capacity. As part of its drive to help customers achieve their aims of more sustainable operations, over 60% of the company’s output is now electric and recent models — such as the Combi-XLE and now the Combi-FSE — focus on heavier duty applications such as timber, steel, tubes & pipes and the wider builders’ merchant sector. Combilift CEO Martin McVicar said: “We introduced our first 4-wheel sideloader around 10 years ago after initial requests from companies in the timber sector, and it has since become pretty much a standard solution for those who run intensive schedules which clock up many operational hours. The advancements in battery technology since then means that it was a natural progression to develop this electric model, which will help customers to drastically reduce their carbon footprint.” ■ For more on the new Combi-FSE, enter the shortcode www.rdr.link/maj024

■ For more information, use the appropriate shortcode: Forkway www.rdr.link/maj025 EP www.rdr.link/maj026 Combilift www.rdr.link/maj027

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VOLVO TRAVIS PERKINS PLC SUPPLY DEAL SELCO BUILDERS WAREHOUSE ELECTRIC FORKLIFTS

Selco has accelerated its evolution towards a sustainable transport fleet by adding 12 electrically powered counterbalance forklift trucks. The builders’ merchant has also extended its use of alternative fuels by introducing the use of Hydrotreated Vegetable Oil (HVO) in its fleet whilst it already has seven Compressed Natural Gas (CNG) vehicles currently in operation with plans to introduce a further three for the company’s delivery hub in Birmingham. Both Selco’s delivery hubs — in Birmingham and Edmonton — will ultimately operate fully off a combination of CNG and HVO fuelled vehicles. The electric forklift trucks, which are manufactured by EP, are being utilised in Selco’s latest branch to open in Exeter, as well as Walthamstow and other locations throughout its network. Richard Evans, Selco’s Head of Transport Operations, said: “We have been clear about our commitments around sustainability and we are now making swift and sizeable progress in terms of reducing our carbon footprint within the transport fleet. The introduction of our first electric forklift truck is another milestone we are very proud of and we are now beginning the process of transferring our entire forklift truck fleet of over 300 to electric.” ■ For more information on EP’s electric forklift offering, enter the shortcode www.rdr.link/maj028

Travis Perkins plc is investing in a new fleet of 26-tonne trucks from Volvo, designed to support the Group’s ambitious carbon reduction target and maximise the safety and efficiency of its transport operations. Set to operate in a mix of Travis Perkins and Keyline Civils Specialist liveries, the multi-million-pound investment will see approximately 170 Volvo FM 330 6x2 rear-steer rigids delivered into service over two years — with 85 new FMs confirmed for this year; to be followed by around 85 more in 2023. The new vehicles form an integrated part of the Group’s fleet decarbonisation roadmap, with each one benefitting from the latest Euro VI Step E diesel engine technology — engineered to reduce emissions and help save fuel without compromising performance — and with the capability to run on Hydrotreated Vegetable Oil (HVO). This will provide the opportunity for the merchant Group to deploy the trucks into a number of locations that have had HVO enabled through a trial using certified HVO which began in 2021 and includes 30 branches and 200 trucks nationwide. ■ Use www.rdr.link/maj029 to discover more about Volvo’s truck line-up.

TELETRAC NAVMAN CRS BUILDING SUPPLIES CONTRACT

With 12 branches across Somerset, CRS Building Supplies has equipped its 54strong fleet — which currently consists of crane lorries, 7.5 tonne and 3.5 tonne tipping vehicles — with Teletrac Navman’s advanced end-to-end mobile asset and fleet management solutions. The new system allows CRS to capture vital data and real-time insights across its fleet to unlock greater compliance, efficiency, and productivity benefits. The package includes Tachograph Management to increase compliance and Driver Scorecard to measure performance and improve safety. A key feature includes Power Take Off (PTO) reporting, which monitors vehicles’ loading and unloading activities, highlighting when vehicles are in use and not simply ‘on’ and idle — something which is said to be vital as CRS look at the electrification of its fleet and range requirements. Here, Teletrac Navman’s EV Readiness Tool can analyse all telematics data to provide operators with detailed recommendations of where electric vehicles could be adopted. Moreover, the smart algorithms behind the tool not only tell operators the feasibility of switching, they also calculate the total cost of ownership of an EV switch versus the existing fleet (purchase price, residual value, taxes, insurance, maintenance, electricity costs), as well as the total CO2 and fuel savings the business would make. ■ Find out more via www.rdr.link/maj030

HIAB MOBILE MAINTENANCE

Response times for Hiab customers are to be further reduced with the introduction of 11 fullybespoke service vans for repairs and maintenance assistance. The new vans are equipped with smart tracking technology to locate the nearest Hiab trained engineer, meaning support to keep cranes and handling equipment running safely and effectively will arrive in rapid time. The investment in new vehicles follows a similar move last year, pushing the fleet size up to just under 40 vans in total. Furthermore, an order has been placed for another eight vans. Stuart Goodeve, Depot Manager at the Hiab North depot (Northallerton), said: “The best way to protect your investment in Hiab equipment is to have it maintained by a Hiab-trained engineer. Our teams can repair equipment at the point of breakdown and the smart technology on board means we can get customers back to work as soon as possible.” ■ Further details can be found via www.rdr.link/maj031

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PLUMBING & HEATING

Heat is on for hydrogen The Energy and Utilities Alliance (EUA) reports that the government has committed to hydrogen heating for UK homes in a landmark speech by one of the key ministers responsible for energy strategy.

n a debate on the potential for hydrogen and a new HyNet Hydrogen Village trial at Whitby near Ellesmere Port, which is running alongside the Hy4Heat programme, the Rt Hon George Freeman, Parliamentary Under-Secretary of State for Business, Energy and Industrial Strategy, welcomed the trials as a vital first step towards gathering the necessary evidence for a wider roll-out. He said: “We want to make sure that the trials lay the foundation for a wider nationwide roll-out. The BEIS-funded Hy4Heat programme has shown that the use of 100% hydrogen can be made as safe as natural gas when used for heating and cooking in the types of houses that were studied.

“[The trials] are designed to provide the government with the necessary evidence to take big strategic decisions on heating within a matter of two or three years. I know the ambition that colleagues have shared today to go further and faster is shared by the Secretary of State, The Minister for Energy and the Prime Minister. It is not lack of political will that is holding us back.” Responding to the Minister’s comments, Mike Foster, Chief Executive of the EUA, commented: “The government’s endorsement of a hydrogen future using our world-class gas distribution network is a tribute to the hard work of the heating industry in developing hydrogen technologies.” Mike also praised the commitment of boiler manufacturers to provide hydrogen boilers at no greater cost than current technologies — a commitment that was brokered by the EUA. “The Big Four boiler manufacturers’ price promise was noted by BEIS and has proven to be a decisive factor in the government’s commitment to a hydrogen future. The benefits for the climate, consumers and the heating industry have been made very clear and the government has responded.” Put into practice In related news, Vaillant has spoken of its involvement in a new project which sees 100% hydrogen demonstrated for home heating for the first time utilising the existing gas network. The scheme is set to provide valuable data to be used in the next

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Mike Foster, EUA Chief Executive

stage of the government’s hydrogen roll out — the hydrogen village. Located near a small number of homes in South Bank, Middlesbrough, H21 South Bank is currently underway — led by Northern Gas Network with support from DNV. As part of the project, Vaillant has installed its hydrogen boiler within a bespoke facility, purpose built to utilise the existing underground gas pipework. The boiler is the manufacturer’s first wall-mounted condensing boiler to have been adapted and certificated to operate with 100% hydrogen, according to the Gas Appliance Regulation, for installation in pilot sites in real operation mode. The demonstration project will form the foundations of the next stage of the government’s commitment to rolling out a hydrogen village by 2025. The hydrogen village is expected to convert up to 2,000 occupied homes and commercial buildings with 100% hydrogen for a minimum of 12 months. Mark Wilkins, Vaillant’s Technologies and Training Director, said: “As the need to decarbonise the way we heat our home intensifies, it’s now vital that the industry support as many projects as possible to ensure the government’s hydrogen roadmap can be successfully delivered.” ■ For more information, use the relevant shortcode: EUA www.rdr.link/maj032 Vaillant www.rdr.link/maj033

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Another level

At a time of sustained industry challenges, E.Tupling’s growth in recent years can be seen as a real success story. The leading distributor to independent merchants tells PBM how continuous progression in all aspects of the business is providing its merchant customers with “unrivalled supply and service”.

stablished in 1966, E.Tupling is an independently-owned family business and a leading distributor of both Plumbing & Building Plastics and Underfloor Heating & Renewable Systems. Over 56 years of distribution experience coupled with a loyal and growing customer base, a first-class reputation and ongoing investment are all said to be providing a platform to take the business to a new level. An “energised offering, a refreshed brand-identity, and product portfolio enhancements” are described as having accelerated the firm’s ability to supply even more choice. Furthermore, longer operational hours as well as increased office, warehouse and driving teams are all intended to enhance the company’s service proposition whilst an expanded fleet of delivery vehicles meet “ever-growing demand” and have extended the company’s geographical reach across the UK. Head of Marketing Claire Briars explains: “We are passionate about providing expansive choice and value-added products to our merchant partners through our friendly, unrivalled, and seamless customer service. We are a modern and forwardthinking company, yet our traditional values and customer-centric philosophy remain at the heart of everything that we do.” E.Tupling states that it understands how challenging the market has been for trade counters over the last couple of years — dealing with manufacturers’ long lead times, reduced product availability as well as a spate

of price increases have created a siege of obstacles. “Complexities within the supply chain have been somewhat intensified in recent times,” outlines Director Ross Duncanson. “We fully recognise the critical importance of these areas to merchants, and we take great pride in supporting them to successfully overcome such barriers. We are a specialist distributor and solutions provider that our customers can rely on and trust.” The firm’s 25,000sq.ft. Warrington distribution centre holds an in-depth range of plumbing and building plastics from 13 manufacturers, including Polypipe, FloPlast, Pipelife, Brett Martin and Flexseal. Ross says: “The market is constantly changing with new challenges emerging, therefore as an energetic and ambitious business we strive to continually evolve to improve our levels of

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service and offering beyond our customers’ expectations.” To its merchant partners, E.Tupling strives to be seen as an “extension to their warehouse”, providing additional sales opportunities that do not impact their stock holding. As well as offering a merchant-only, same-day Click & Collect service the company can deliver direct to site on its merchants’ behalf via its specialist vehicle fleet. Customer service and technical support is provided across all stocked product ranges whilst it also offers a bespoke marketing support service incorporating unique POS, wall displays, videos and much more to help merchants maximise their sales opportunities. Peter Jones, Director of merchant customer C&W Berry notes: “Staff are highly efficient, friendly, and provide a great service. With an expansive stock range, product choice and availability are always

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product choice and availability are always plentiful. It processes orders with speed and has a superb delivery service — I would highly recommend E.Tupling.” UFH and renewables The second side to the business sees it fulfil the role of consultant in the supply of underfloor heating and renewable solutions, including air source heat pumps, mechanical ventilation, pre-insulated pipes and water treatments. Claire said: “We are wholly impartial and, after researching the entire market, benefit from agreements with 11 of the leading manufacturers including Polypipe, Grant, Fastwarm, Maincor, Heatmiser, CircofloPro and Pipelife. We adopt a completely unbiased approach and for all of these reasons we can pinpoint the best underfloor heating system for each and every individual project.” On receipt of the project detail, plans and measurements, the distributor’s awardwinning UFH technical team carefully consider the project’s individual requirements in relation to house type, heat

source, floor build-up and covering, before providing the merchant with system options that are most suitable to each specific job. A full schedule of materials, itemised quotation and pipe layout design are all provided as standard. E.Tupling also provides full technical guidance and support to installers and end-users on the merchants’ behalf, should they ever require any assistance. The distributor has also recently launched a “first-to-market” Underfloor Heating and Air Source Heat Pump App. Ross revealed: “Understanding our customers and recognising how busy it can be on trade counters underpins our expertise. We know that enquires for Underfloor Heating and Air Source Heat Pumps are more time consuming and technical than most for merchants. Our app is an invaluable tool that will support merchants quickly and easily through all UFH and renewables sales enquiries.” He adds: “Our experience and passion for underfloor heating together with our technical knowledge, attention to detail and

market leading pricing means we can support merchants to secure more profitable orders in what is a rapidly growing product sector.” Steve Carr, Regional Director of Markovitz, offers a merchant customer’s perspective. He reports: “We have dealt with E.Tupling for several years. Its customer service and product knowledge on underfloor heating systems is second to none. Its attention to detail is faultless and its attitude is almost a bygone era, when customer care actually meant something.” Above and beyond Described as providing a unique, annual opportunity for merchants nationwide, E.Tupling hosts a spectacular event each year to give merchants a platform to see some of the latest industry products and innovations. Its outdoor Plumbing, Heating & Building products event took place in May and attracted a tremendous turnout with merchants from as far afield as Kent, South Wales and Scotland. In total, more than 150 key industry personnel joined in on what as a hugely successful day. Customer Oliver Wilson, General Manager at Plumbing For Less, said: “The whole day was incredible from start to finish, actually seeing the behind-the-scenes operations and the sheer scale of E.Tupling’s huge growth in such a short space of time was staggering. It executed the event in the same unique way it runs its entire business — I call it the Tupling way; 100% personalised, thorough and always surpassing our expectations!” ■ For more information on E.Tupling’s product range and support service for merchants, enter the shortcode www.rdr.link/maj034

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In the air tonight As the drive towards more sustainable heating solutions gathers pace, MKM Building Supplies has announced a “major investment” in the supply of air source heat pumps in partnership with Grant UK.

ecent announcements have seen the government putting air source heat pumps at the heart of its plans for more sustainable homes and accordingly, with the sale and installation of such units set to grow exponentially over the next decade, MKM Building Supplies says it is “working to ensure installers have seamless access to all the stock they need”. In what is described as the latest in a series of commitments made by MKM into renewable and sustainable technologies, both in terms of product solutions and operational measures such as its recent investment in six IVECO compressed natural gas (CNG) HGVs for its delivery fleet, the merchant is working with Grant UK to offer the manufacturer’s Aerona3 R32 air source heat pump range across the UK to installers and homeowners. Jonathan Phillips, the independent merchant’s Category Lead for Plumbing and Heating, said: “With Air Source Heat Pumps playing a key role in the government’s sustainable energy drive, it is essential installers have access to all the stock and information they’ll need to meet increasing market demand. “Working with Grant, MKM can significantly strengthen its air source heat pump offering. As a business, we are committed to helping the UK work towards a carbon neutral future, so this latest commitment into an innovative and

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game-changing technology is an important step forward for us.” Anna Wakefield, Head of Marketing at Grant UK, added: “Air source heat pumps are high on the agenda when it comes to more sustainable energy solutions and demand is only set to increase. That is why it is so important that we work together as an industry to reach wide customer bases, educating both installers and end-users on

the benefits of greener, more sustainable technologies.” Grant has manufactured heating solutions for decades, and its Aerona3 R32 range is designed to provide a renewable solution which fulfils heating and hot water requirements and supports the “natural change away from fossil fuel-dependent boilers and other less-sustainable alternatives”. Described as being straightforward and

“Air source heat pumps are high on the agenda when it comes to more sustainable energy solutions and demand is only set to increase. That is why it is so important that we work together as an industry to reach wide customer bases, educating both installers and end-users on the benefits of greener, more sustainable technologies.” www.professionalbuildersmerchant.co.uk

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Grant UK to streamline Vortex oil boiler range is streamlining its range of Vortex oil-fired boilers. The portfolio currently features 63 models across its internal, external, floor standing, wall hung, boiler house and combi sub-ranges and the decision to consolidate its offering is intended to make the stocking of product much easier for merchants, and ordering more straightforward for installers.

The range consolidation is not affecting all of the manufacturer’s boilers however, in total, 20 of the current Vortex Pro internal, Pro outdoor, Pro system and Boiler House models are being pared down to 10 new models. MD Paul Wakefield said: “We have always strived to give our customers choice when it comes to Grant products which has resulted in the exciting growth of our product portfolio. However, we have identified that we can still deliver this choice to

our customers while reducing the number of boiler models we supply. The Vortex consolidation will still provide customers with models with outputs ranging from 15kW up to 70kW, and the consolidated boilers will be the same trusted Vortex technology that installers know and love.” Grant UK has produced a useful download which details the Vortex models currently available alongside their new consolidated, equivalent models. Use the shortcode www.rdr.link/maj035 for more information.

easy to install, these sustainable heating solutions are also said to be user-friendly and low maintenance, while also being compatible with most existing control systems. Outputs of 6kW, 10kW, 13kW and 17kW are available in the Aerona3 R32 range, with all models offering incredible efficiency and achieving an A+++ ErP energy rating and excellent SCOPs. The range has also recently been approved by CEN KEYMARK, an independent

European certification mark for all heat pumps, combination heat pumps and hot water heaters. Accompanying the line-up’s existing MCS approvals, the Heat Pump KEYMARK Scheme is a voluntary, independent certification mark which is recognised throughout the European market. Owned by the European Committee for Standardisation, the scheme sets out a series of rules and efficiency requirements that products must demonstrate compliance with

during independent, third-party testing. Additionally, the heat pumps have been recognised for their quiet operation with both the 13kW and 17kW units having the Quiet Mark. The Aerona³ heat pump is also available with a seven year guarantee when installed by a trained G1 Installer.

■ Coming into effect on 1st July, Grant UK

■ For further information about Grant’s air source heat pumps, enter the shortcode www.rdr.link/maj036

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PLUMBING & HEATING PIPESNUG / FLUESNUG JAMES HARGREAVES Pipe seals and grommets have been mandated in Part L of the Building Regulations, which came into force in June, and demand is beginning to grow for an all-in-one solution to comply with the regulations. Accordingly, PipeSnug has announced its products will now be stocked in all 68 ‘Plumbing Supplies’ branches of James Hargreaves. The merchant’s Director Carl Bridge said: “The ease of use of PipeSnug products, which can be fitted in seconds, combined with the need for our customers to comply with Part L has led us to stock them across all our branches. We supply our customers with the highest quality products and PipeSnug and FlueSnug provide a professional and energy efficient solution to sealing the holes around pipework.”

CISTERMISER EASYFLUSHEVO

Cistermiser says the launch of its new EasyFlushEVO range will “revolutionise WC flushing by bringing together the previously unattainable benefits of non-touch and leak-free flushing”. The patented siphon flush design means there is no flush seal below the waterline, so unlike traditional flush valves, it will not leak due to debris, scale or seal degradation. The solution is said to solve a crucial issue as, according to experts Waterwise, a leaking toilet wastes between 215 and 400 litres of clean drinking water on average every day. Between 5 and 8% of toilets are estimated to be leaking, adding up to around 400 million litres of water leaking from UK toilets every day. Said to be simple to install for both new build and refurbishment, the EasyflushEVO is a sensor-activated siphon dual flush valve that improves hygiene by preventing the cross contamination of pathogens with non-touch controls. ■ Enter www.rdr.link/maj038 for full details.

SANIFLO SANIFLUSH

The brand new Saniflush from Saniflo is a complete ceramic toilet that features an integrated macerator and is described as providing a stylish solution for WC installation in spaces where gravity drainage isn’t an option. Whether it is a bathroom in a basement or loft, or a cloakroom under the stairs, the installation of a Saniflush is possible with just a water supply and electrical connection. The macerator is contained within the ceramic, making it a compact and space-saving option whilst a basin or a shower can also be connected thanks to its two outlets. ■ More information can be found via www.rdr.link/maj039

VIESSMANN HEAT PUMP ADDITIONS

■ For more information, use the shortcode www.rdr.link/maj037

Viessmann has launched two new-generation monobloc air source heat pumps — the Vitocal 150-A and Vitocal 151-A. Both models are said to be “ideal for replacing boilers in the UK’s existing housing stock and are exceptionally easy to install” whilst each is available with outputs of 10, 13 and 16 kW. Both the wall-mounted Vitocal 150-A and the floor-standing Vitocal 151-A have a high maximum flow temperature of 70°C (at an outside temperature down to -10 °C), meaning that in most cases they can use existing radiators and do not require under-floor heating. Furthermore, they both use the same control platform as Viessmann’s boilers so are compatible with the rest of the manufacturer’s product range. ■ Use www.rdr.link/maj040 for full details.

NAVIEN NEW NCB GAS BOILERS Following “hot on the heels” of the successful launch of its NCB700 combi gas boiler, Navien has added to the NCB family with the introduction of the new high efficiency NCB500 and NCB300 models. Able to fit inside a cupboard “with ease” due to a compact 280mm depth, each boiler is available as a combi while there are also system and regular versions of the NCB500. All models can achieve hot water outputs of up to 41kW while “achieving an industry-leading ErP efficiency” of 93%. ■ For more on the range, enter the shortcode www.rdr.link/maj041

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FREE TO TH E

TRAD E

Professional

Campaign news

PLUMBING ■ ROOFING BUILDING ■ FLOOR ING ■ AND DECOR ATING ■ ■ CARPE NTRY ■ PAINTI NG JULY/AUGUST 2022

FOR THE BUILDING INDUSTRY THE BUSINESS MAGAZINE

NEW BUILD & PROPERTY DEVELOPMENT THE PLOTS & PLANS!

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Barrettine ArmourFlex Hardwax Oil

A beautiful-looking advert does a great job in backing up a claim of “great results every time” by showcasing a flawless wooden floor that has been treated with a product that is tough on stains, dirt and scratches. Manufactured in the UK, more info awaits via www.rdr.link/maj042

Another bold ad, this time for Bosch’s line-up of robust Measuring Tools which are designed to withstand the rigours of the job site. Dust and splash protection are built in to their sturdy construction, whilst head to www.rdr.link/maj043 for full technical details of the range.

Fischer Power-Fast II

Described as the only screw your customers will ever need, fischer says that its technologically-advanced Power-Fast II is made of the highest grade of steel in the marketplace and can be used in a variety of applications — in soft and hardwood, using plugs and even with metal fittings. Discover more via www.rdr.link/maj045

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Makita XGT Cordless Power Cutter

Billed as ‘a true petrol replacement’, it’s all about the power with the 40V Max X2 (80V Max) XGT Cordless Power Cutter: CE001G from Makita as the manufacturer continues to build up its cordless range. Use www.rdr.link/maj044 to get the lowdown on this feature-packed piece of kit.

Knipex DP50 Pipe Cutter Power-Fast II Unique Core Miller Geometry to reduce edge spacing and increase load capacity

The only Screw you will ever need Fast bite tri-blade tip for the best immediate start

The only performance woodscrew that can be used in wall plugs Unique Shank Miller Technology reduces driving torque

Stick fit Pozi seat for reduced Cam-Out Recessed Miller Rib pockets for improved appearance in wood and metal

Available Nationwide The new fischer Power-Fast II combines technological know-how with the best quality design made of the highest grade of steel in the marketplace.

Versatile applications using plugs, in soft and hardwood and even with metal fittings.

The Power-Fast II really is the only performance woodscrew you will ever need. www.fischer.co.uk

According to the advert, it is as easy as 1,2,3 with this latest innovation from Knipex as “One tool, two functions, three diameters” will ensure the trade can cut common domestic plastic wastewater pipes quickly and easily. Enter the shortcode www.rdr.link/maj046 to find out more.

KNIPEX Quality – Made in Germany

KNIPEX DP50 Pipe Cutter – 90 23 01 BK

One tool, two functions, three diameters: cut common domestic plastic wastewater pipes quickly and easily Cut and chamfer all common domestic plastic drain pipes up to Ø 50 mm in a single operation Reversible high-quality ball-bearing steel blade, can be easily replaced without tools Clean cut: no readjusting or deburring required, reducing potential blockages or damages of the seals Cuts high temperature and other plastic pipes with Ø 32, 40 or 50 mm and wall thicknesses up to 2.4 mm

Three diameters with one tool: the pipe diameter can be preset with the metal adjuster.

www www.knipex.com .knipex.com

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Professional Builder and Professional Heating & Plumbing Installer magazines continued to engage with professional tradespeople across the nation throughout the pandemic, increasing their digital reach when the trade counters were closed. With restrictions at an end, and demand for work continuing to be high, PBM looks at some of the advertising campaigns to feature in the latest issues as active suppliers seek to influence the buying decisions of approaching 200,000 trade professionals at merchant branches each month.

Grant UK Areona3

Ubbink 125 years

Ideal Standard ‘Engineered for reassurance’

Frankische Alpex pipe and press fittings

In an ad that is neat and to the point, Grant UK highlights the support it offers for its complete package of renewables solutions. From handy video tutorials, design support, heat loss calculations and a customer handover guide, the company says it is there “to make your life as easy as possible”. Discover more via www.rdr.link/maj047

Ensuring compliance with the UK water regulations is a prerequisite for a job well done, and Ideal Standard says that customers can rest assured that it is “totally in the know” as to what will “not only perform brilliantly, but comply perfectly”. For more on its portfolio of close coupled WCs, Conceala cisterns and ProSys cisterns and frames, use www.rdr.link/maj048

www.professionalbuildersmerchant.co.uk

HEATING & RENEWABLES

HEAT NETWORKS AND THE ROAD TO NET

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PLIERS AND PIPE CUT TERS DESIGNED TO

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AND EXCLUSIVE CONTENT

Reflecting its long-standing heritage as a manufacturer of innovative building solutions, a very smartly-designed ad from Ubbink teases the firm’s range of pitched & flat roof vents & terminals, non-lead flashing solutions, MVHR units, ductwork systems and roofline products. Enter the shortcode www.rdr.link/maj049 for further information.

Delivering ‘Performance under pressure’, alpex pipe and press ﬁttings can operate continuously at 95°C at a pressure of 10 bar, when compared to copper pipe with an average 30% greater cross sectional area. Further details on the multilayer composite pipe system await via www.rdr.link/maj050

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PRODUCTS & SERVICES SIKA EVERBUILD SIKACERAM-621 FLOWFIX JOINTING COMPOUND Intended to make life easier for both merchants and their trade customers, a new packaging design has been introduced for the SikaCeram-621 FlowFix Jointing Compound. Designed for use with porcelain tiles available in Light Grey, Dark Grey, Buff and Ivory, the product is now available in sturdy 15kg buckets as well as bags, to make it easier for merchants to store and display outside. This also makes it easier for trade customers to transport and, because each bucket contains three separate 5kg sealed pouches, it will be less wasteful as it doesn’t all have to be used at the same time.

SETCRETE HIGH PERFORMANCE Setcrete High Performance floor levelling compound is well-suited for smoothing screeds in high solar gain areas prior to the installation of a floor covering. Such locations are subjected to sudden and wide fluctuations in temperature and require a levelling compound that can withstand the stresses and strains caused by the material’s desire to expand and contract in response to temperature changes. The product utilises a fibre-reinforced cement formulation, which performs a similar function to steel reinforcement in reinforced concrete. As such, the levelling compound will retain its integrity throughout the sudden and rapid warming and cooling cycles encountered in a conservatory or other heavily glazed areas, including contemporary kitchens featuring bifold doors in addition to school and hospital corridors.

BARTOLINE TRADE RANGE A new over the counter trade range called ‘1876 The Professional Range’ has been launched by the well-known decorating products brand. Named to reflect the year of its foundation, the new suite of professional quality decorating supplies has an initial 32 SKUs including white spirits, powder fillers, ready-mix filler, plaster skim, wallpaper adhesives, caulk, adhesives and sanitary and frame sealants. Developed and manufactured in the UK, MD Paul Robbins said: “For the builders’ merchant, the new range establishes Bartoline as a single source for a comprehensive range of decorating supplies with all the efficiencies that provides.”

WERNER LEANSAFE X3 Described as its most flexible 3-in-1 ladder range yet, Werner has added to its successful combi-ladder family with the launch of the fully integrated LEANSAFE X3. The professional ladder features a single-handed unlocking system that allows users to “seamlessly change” from a step to a straight ladder in one easy adjustment. It has also been designed with a multi-mode top, providing a solution for all leaning modes, which enables the ladder to be securely used against flat wall surfaces, external and internal corners, poles, and wall studs as well as having the ability to perform as a standard stepladder or extension ladder.

BOSTIK READY MIXED PATCHING PLASTER Said to be a convenient and easy to use repair plaster for internal walls and ceilings, the new Ready Mixed Patching Plaster from Bostik is ready to use straight from the bucket and is suitable for patching, repairing cracks or dents, and smoothing uneven plasterwork before decorating. It can also be used for bedding in plasterboard jointing tape, skimming over plasterboard and filling joints up to 5mm between plasterboards, meaning it is a “handy solution for a variety of different trades” as it saves the time and effort of mixing plaster.

BIRKDALE VENTO FENCE PANEL The newest addition to the company’s DuraPost range, the new Vento composite fence panel is said to be light in weight, easy to install and provides a durable and sustainable alternative to timber whilst offering a ‘modern and stylish aesthetic’. Allowing for the creation of ‘Hit and Miss’ style fencing, Vento is made from a durable blend of natural materials and plastic to provide a low maintenance solution that does not require painting, treating or staining. The panels have been tested to withstand winds of up to 110mph and a new product video can be viewed via www.rdr.link/maj051 ■ For more details on these and other new products on the PBM website, enter shortcode www.rdr.link/maj052

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MARKETING SUPPORT

BRETT LANDSCAPING EXPRESS TRAINING PROGRAMME

Keen to work closely with its merchant partners, Brett has put together an ‘Express Training’ programme which includes factory visits supplemented by in-branch training covering the technical aspects of the manufacturing process as well as recommendations for which products suit various projects. For example, a group of senior staff from Lords, including sales managers and directors, recently visited Brett’s state-of-the-art production facility at Cliffe, in Rochester, Kent which was then followed up by a training session at the merchant’s depot in Hayes for 12 staff from across its branch network.

RWC NEW RELIANCE VALVES WEBSITE

RWC has now launched the second of a collection of new websites to further unite its family of brands with a consistent and bold visual identity. Following on from the recent debut of a new John Guest portal, the latest website — home to RWC’s Reliance Valves brand — reﬂects the group’s corporate branding while “signiﬁcantly enhancing the user experience” for plumbers, heating engineers, merchants and more. Key features of the site include detailed product listings, technical data sheets, videos, product guides and more, in addition to a live chat function.

ALLUR POINT OF SALE

A comprehensive Point of Sale package is now available to support the launch of the new Allur composite decking brand. It includes a ﬂoor standing display and portable sample box which showcase the range of “stylish, high performance and environmentally-friendly” decking products on offer. Measuring 1700mm x 750mm x 300mm, the display stand is available to merchants at no cost whilst the sample box includes a sample of each of the seven board colours to provide the trade with a handy visual aid that they can show to customers. Further support includes an A5 consumer look-book and a comprehensive trade leaﬂet.

WEST FRASER REWARDS Customers spending as little as £25 on SterlingOSB Zero, CaberFloor P5, CaberDek, CaberShieldPlus or CaberWood MDF at participating builders’ merchants can now gain entry to a monthly prize draw for a chance to win a host of great prizes. Running until November, each month will see a different selection of prizes whilst the ﬁnal draw will even allow trade customers to win a brand-new Mercedes van.

SALAMANDER PUMPS TRADE PROMOTION Salamander has launched a new national promotion, offering customers £75 of Love2Shop vouchers. Running until September, the vouchers will be issued with every purchase of a 120L, 180L or 450L pumped AccuBoost tank as part of the brand’s ‘Boost Your Summer’ promotion. Installers will also be entered into a prize draw for a £1,000 holiday voucher for every AccuBoost that is registered in Salamander’s Installer Hub.

RESAPOL NEW WEBSITE

The culmination of months of work, Resapol’s new website allows users to view the company’s product range in a “more ﬂuid and user-friendly environment” whilst also offering enhanced content including improved product pages, datasheets, reviews, videos, product guides and details of merchant support. For more examples of supplier support for merchants on the PBM website, enter the shortcode www.rdr.link/maj053

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ADVERTISEMENT INDEX Aanco (UK) Ltd t/a Made For Trade ..........................................page 9 www.rdr.link/maj100

Klober Ltd ............................................................................page 21 www.rdr.link/maj116

AkzoNobel Paints ..................................................................page 12 www.rdr.link/maj101

Long Rake Spar Co. Ltd ..........................................................page 7 www.rdr.link/maj117

Blue Rock Systems Ltd ........................................................page 30 www.rdr.link/maj102

Marmox UK Ltd ....................................................................page 49 www.rdr.link/maj118

Border Merchant Systems Ltd ..............................................page 29 www.rdr.link/maj103

Merlin Business Software Ltd ................................................page 27 www.rdr.link/maj119

Bristan Group Ltd ..................................................................page 51 www.rdr.link/maj104

Pitacs Ltd ............................................................................page 49 www.rdr.link/maj120

BSW Timber Ltd ....................................................................page 8 www.rdr.link/maj105

Professional Builder Live ........................................outside back cover www.rdr.link/maj121

Buckbootz ............................................................................page 38 www.rdr.link/maj106

Setcrete ................................................................................page 4 www.rdr.link/maj122

Builders Merchants Federation ..................................inside front cover www.rdr.link/maj107

Stakapal Ltd ........................................................................page 43 www.rdr.link/maj123

Combilift Ltd ........................................................................page 43 www.rdr.link/maj108

Stelrad Ltd ............................................................................page 44 www.rdr.link/maj124

Doosan Industrial Vehicle Ltd ................................................page 39 www.rdr.link/maj109

Ten-25 Software Ltd ..............................................................page 30 www.rdr.link/maj125

ECI Software Solutions Ltd ....................................................page 30 www.rdr.link/maj110

Thomas Dudley Ltd ..............................................................page 53 www.rdr.link/maj126

Enviroquest GPT Ltd ............................................................page 53 www.rdr.link/maj111

TN International ....................................................................page 23 www.rdr.link/maj127

Hexstone Ltd ........................................................................page 27 www.rdr.link/maj112

Ubbink UK Ltd ......................................................................page 46 www.rdr.link/maj128

Impact Handling ....................................................................page 36 www.rdr.link/maj113

West Fraser ..........................................................................page 19 www.rdr.link/maj129

Kerridge Commercial Systems Ltd ........................................page 25 www.rdr.link/maj114

Wickens Engineering Ltd ......................................................page 41 www.rdr.link/maj130

Keystone Lintels ....................................................................page 15 www.rdr.link/maj115

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With Paul Davies

STUTTERING START Whilst it seems like only five minutes since a dramatic last day of the Premier League, the big kick-off to the new campaign is closing in. Of course, the slightly earlier start to the new season is all thanks to the (still crazy) decision to hold the World Cup in Qatar — the tournament kicks off in late November, which means the Premier League comes to a grinding halt in the middle of the month and doesn’t resume until Boxing Day. Transfer activity remains a little muted at present, but I’d expect things to heat up considerably in the next few weeks.

And aside from the confirmation of Man City signing Erling Haaland, the biggest football news seems to be that Jack Grealish has had a nice holiday! Having a quick scan of the fixtures, City seem to have an excellent early run. Mind you, Liverpool and Chelsea also look as though they have a good chance to put big points on the board from the get go, so we can only hope we’re poised for a competitive title race when things come to a standstill after 16 games. Whatever transpires, we’re here for it!

TIME AT THE BAR! The early rounds of the European competitions kick off in the first week of July and whilst they always introduce us to a host of names that — outside of their own supporters — only the most die-hard of football geeks will have heard of, the tale of FC Bruno’s Magpies is incredible. Based in Gibraltar, the club was founded in 2013 when British teenager Louis Perry moved there and was struggling to find a team to get a regular game. Louis’ grandparents ran the local Bruno’s Bar and so, in time honoured fashion, a humble pub team was formed. Bruno’s regular Mick Embleton, another ex-pat and a stalwart Newcastle United fan, came on board as manager on condition that his favourite team would be reflected in the name of the new club. And less than a decade later, thanks to some shrewd decisions in addition to the vagaries of Gibraltar’s

league structure and subsequent membership of UEFA, the Magpies now find themselves in the draw for the Europa Conference League! There’s a great piece on the RTE website that gives the full detail on the Magpies’ path from pub team to facing off against Northern Irish Premiership side Crusaders in the qualifying round of a competition won last year by Jose Mourhino’s Roma. Take a look via www.rdr.link/maj001 and find them on Twitter @BrunosMagpies

COMING SOON… With the Premier League season due to kick off on Friday August 5th with Arsenal paying a visit to Crystal Palace, this is the last issue of PBM prior to the start of the new campaign.

We’ll once again be running our popular FPL League (just for fun), so keep an eye out on our website and social media channels for the entry code before the season kicks off.

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