Kitchens & Bathrooms News September 19

KI TCHENS &

BATHROOMS NEWS THE BUSINESS MAGAZINE FOR KITCHEN & BATHROOM PROFESSIONALS

SEPTEMBER 2019

WORKTOPS Stone-effect takeover in kitchen surfacing

FOCUS ON... TRAINING Why is it important for established professionals?

IDEAL STANDARD Opening the doors to its Design & Specification Centre news ■ expert views ■ company profiles ■ products ■ competitions ■ SME support www.kandbnews.co.uk

NO 142 VOL 13 SEPTEMBER 2019

contents NEWS & VIEWS 5

First word Editor’s opinion

6

52 54

News Round-up of industry headlines

12 Out & about Pictorial-led report of events

14 People Appointments and promotions

16 Inbox Reader feedback

18 Most wanted Darren House of Trading Depot picks his favourite products from our July/August issue

22 Talking shop kbb business consultant Toby Griffin says don’t promise perfection, manage client expectations to avoid snagging

24 Stewart Wooduff Our regular columnist talks about issues affecting kbb retailers

26 FOCUS ON…training Manufacturers, trade associations and retailers explain why training is important for professional development

62 Competition : InSinkErator You can scoop a top-of-the-range Evolution 250 waste disposer

63 Last word Commercial director of Ideal Bathrooms Danielle Lillis explains why kitchen and bathroom retailers should offer finance

KITCHENS 33 Gas hobs Are gas hobs consigned to extinction? Not so fast...

39 Dishwashers Already a must-have for millennials, how can retailers encourage mature first-time buyers?

44 Just out The latest kitchen product launches

47 Worktops How natural stone-effect surfaces have broadened design potential and sales

BATHROOMS 52 Lighting Does lighting found in bathrooms now supersede kitchen technology?

54 Just out The latest bathroom product launches

DESIGN 56 Design it out Industry experts offer kitchen and bathroom planning advice

58 2020 Fusion Inspiration Awards Winners tell us about their designs and the challenges they faced

44

BUSINESS 60 Company profile: Ideal Standard We find out why the bathroom giant has returned to Clerkenwell with the opening of its Design & Specification Centre www.kandbnews.co.uk K&BNEWS SEPTEMBER

3

FIRST WORD

NEWS & VIEWS

Take stock in showrooms It was Harold Wilson who said a week is a long time in politics - and none more so than recently, with Boris Johnson now PM, a new cabinet and rumours of a snap General Election. But the same can also be said of the bathroom and kitchen industry. It has equally seen a lot of changes, taking place rapidly, over a short period of time.

Bathstore fell into administration and was saved a month later by Homebase, which bought 44 of its stores. And within two months, Wren Kitchens announced an investment into production and extended its store estate to 80 showrooms. While much has been written about the high street crisis in retail, impacted by the growth in online sales, there must be some reassurance offered by the big kbb brands’ investment into bricks and mortar.

However, independent kitchen and bathroom retailers need to stay razor-focused on making their showroom a destination for consumers.

And yet, in our recent Twitter Chat #KBNConvo, former MD at Bell of Northampton Graham Jackson says too many kitchen studios are stale and stuck in the past. Richard Hibbert national chair of trade association the Kbsa agreed: “I’ve seen plenty that have dusty, out-of-date displays and are very tired”, but he points to a polarisation of kitchen and bathroom retail, adding: “I’ve also seen loads more amazing showrooms and businesses that create an experience for their customers.” This gap must

be closed to create a stronger, independent retail channel.

It’s not enough to rely on customer referrals to drive footfall through the door, to then experience a quality service. The marque of excellence must be at all customer touchpoints, from website and social media, through to the showroom. There are now so many ways consumers can purchase bathrooms and kitchens and to cut through competition retailers must be a cut above.

Merchants are already stepping up their game, creating engaging environments. Buying group The IPG has teamed up with three of its members to open a trio of flagship showrooms.

And Flame Heating Group has opened its third bathroom showroom and now created the standalone Azure Bathrooms brand.

Independent bathroom and kitchen retailers will counter the quality of product, design skills and their customer service is unsurpassed by merchants. But if the face of the business - the showroom - doesn’t tell the story, there are very real dangers, consumers won’t get to experience it.

KBN LIKES ✔ …two UK students have made the shortlist of Roca’s international design competition jumpthegap, showing the depth of future talent available to the bathroom industry.

KBN DISLIKES ✖ …hearing too many independent kitchen studios are stale, while merchants are upping their game in showroom design.

KBN WANTS ! …you to join us in our next live Twitter chat #KBNConvo on September 27, 12-1pm. We will be looking at all things digital and asking experts how social media and websites are helping drive business. Simply follow us at @kandbnews for more information and to share your thoughts and experiences.

Philippa Turrell Editor

Email your views on this subject, or any other, to pturrell@hamerville.co.uk To be removed from this magazine’s circulation please call 01923 237799 or email circulation@hamerville.co.uk Editor Philippa Turrell e: pturrell@hamerville.co.uk Designer Donna Booth Production Assistant Stephanie Stapleton e: stephanie@hamerville.co.uk Group Production Manager Carol Padgett e: carol@hamerville.co.uk Printer Walstead Roche

Publisher Bryan Shannon Group Advertisement Manager Craig Jowsey e: craig@hamerville.co.uk

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ABC total average net circulation 13,517 (for the 11 issues distributed between January 2018 and December 2018)

© 2019 KITCHENS & BATHROOMS NEWS accepts no responsibility for damage or loss, however caused, to any material submitted for publication. While every effort is made to ensure facts are correct at time of going to press, no responsibility can be accepted for incorrect product descriptions or facts. No part of this magazine may be reproduced, in any form, without prior written permission from the publishers.

www.kandbnews.co.uk K&BNEWS SEPTEMBER 5

NEWS & VIEWS

MAKING HEADLINES

Stormer to manufacture and distribute collection

IN BRIEF ■ Congratulations to Carolyn Tootell of Andrew Tootell Plumbing Services of Bolton who has won the Vital Semi-Pro filter water tap competition from Franke, featured in our June issue. She correctly answered the filter has pore holes 100 times smaller than the width of a human hair. Tootell scoops a Vital Semi-Pro filter water tap.

■ Sussex-based ventilation manufacturer Vent-Axia has won a Red Dot Award for its PureAir Sense, reportedly the UK’s only bathroom fan with odour sense technology. Designed to improve indoor air quality, the Vent-Axia PureAir Sense is equipped with an odour sensor that increases airflow when the air in a home is poor. The VentAxia PureAir Sense also features an adjustable timer which can be triggered via a switch or light sensor. Read the full story at www.rdrlink/KH001 ■ Surface materials distributor IDS has signed an exclusive distribution agreement with global acrylic solid surface manufacturer Durasein. It will offer an ex-stock range of 39 decors, with cast sinks and basins for kitchens and bathrooms, tailored to the design needs of the UK market.

All surfaces will be available exstock for delivery in 24-48 hours from any of its branches.

Villeroy & Boch now expands its brand name into kitchen furniture Villeroy & Boch is set to expand its current portfolio, by offering a range of kitchen furniture.

It will be made under license and distributed by German kitchen furniture manufacturer Stormer.

The kitchens will be unveiled to trade visitors at Stormer’s exhibition centre, during the Kuchenmeile fair in September 2019, with a retail launch planned in 2020.

Designed to complement Villeroy & Boch’s sinks and kitchen taps, the furniture will bear characteristics of the 270-year old brand including ceramic.

Managing director of Stormer Christoph Fughe commented: “The exciting new co-operation brings together two leading German brands with a shared product synergy and ethos.

“We are thrilled to offer retailers and designers nationally and internationally access to a new design platform, with unique product and marketing benefits.”

Head of brand licensing at Villeroy & Boch David Jakob

said:“Discerning customers want high-quality brand products, especially in the kitchen – and that applies to technical features as well as furniture.”

He continued: “The new kitchen furniture expands our existing sink and taps portfolio and offers customers a comprehensive solution for kitchens.”

The kitchen furniture collection adds to Villeroy & Boch’s home furniture line that was launched at the beginning of the year, as well as its recently licensed laminate and lighting products.

In addition, Villeroy & Boch has also named Abacus as UK distributor for its bathroom brand, succeeding Ideal Bathrooms. Read about the change in distribution at

www.rdrlink/KH002

DIY retailer buys high street bathroom business

Homebase acquires bathstore DIY retailer Homebase has acquired Bathstore to bolster its offer in store and online, following the collapse of the bathroom retail showroom chain.

The acquisition includes 44 Bathstore showrooms as well as its website, which will trade independently from its existing Homebase site.

In addition, Homebase will also open Bathstore concessions in its DIY stores over the next 18 months.

CEO of Homebase Damian McGloughlin commented: “We are absolutely delighted to welcome Bathstore into the Homebase family.

“With a reputation for quality service and excellent products,

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Bathstore complements Homebase’s reinvigorated range.”

He continued: “Since the launch of our turnaround plan just over 12 months ago, we have been focusing on reintroducing the popular ranges and products that our customers have been crying out for.

“Through strong cost management and improved shop keeping, we are committed to making Homebase the best place to shop for everything you need for your home and garden projects.”

Damian McGloughlin reported the business was ahead of financial expectations, as he added: “As a result of the hard work of the Homebase team, our turnaround is

ahead of plan.”

He concluded: “While we still have a significant amount of work to do, the customer response to our new ranges has been very encouraging and we are on track to break even this year against a loss of over £100m last year.”

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Mobile bathroom for homeless people in international design competition

UK students named jumpthegap finalists A pair of UK students have been named in the 12 finalists of the jumpthegap international design contest by Roca.

Loughborough University students Ruoshi Zhuang and Shuanghai Hou will represent the UK with their Bath-Theater, transportable bathroom facilities for homeless people.

It has been designed as a social interaction point, as well as practical bathing facility, to improve the hygiene and health of people who are living on the streets.

The self-service bathing facility uses heat generated from the batteries to warm the water

and a rainwater collection system is used to replenish the water tank.

Ruoshi Zhuang and Shuanghai Hou were chosen out of 5,000 participants from 137 countries, who entered in the eighth edition of the competition.

Jumpthegap requires students and architecture professionals to design sustainable solutions for bathrooms of the future.

It includes three categories Professional, Student and the We are Water Foundation Special Prize.

Winners of the Professional and Student

categories will receive prizes of € 10,000 and the winning project of We are Water Foundation will scoop € 6,000.

The winners will be announced at an awards ceremony held at the Disseny Hub in Barcelona on October 10, 2019.

Simon Anderson takes reins in UK

Grohe names Fuhr CEO and appoints UK general manager Bathroom manufacturer Grohe has appointed Thomas Fuhr as chief executive officer.

Fuhr (pictured top right) was appointed executive director operations of Grohe in 2013, when he was responsible for production, procurement, logistics, quality, technology, research & development and sustainability.

He also led the faucet category within Lixil Water Technology.

Prior to joining Grohe, Thomas Fuhr spent 22 years working with Mercedes-Benz.

In addition, Jonas Brennwald has taken on the role of deputy chief executive officer and has now joined the executive board.

Since 2012, Jonas Brennwald has been managing sales regions for Grohe, most recently as chief sales officer.

Prior to joining Grohe, he held numerous management positions, with brands including Mars, Ecolab, Goodyear Dunlop, and automotive supplier Dorman.

These senior appointments follow the resignation of Michael Rauterkus as CEO of Grohe and

Lixil Water Technology EMENA, after 12 years working with the bathroom business.

Rauterkus joined the company as head of the Central Europe sales region and was managing director of Grohe Germany before being appointed president of Europe in June 2009.

In October 2011, he became chief sales cfficer of Grohe, responsible for the EMEA and the America regions, and in 2015 Rauterkus was promoted to the position of CEO at Grohe.

Under his leadership, Grohe grew in EMENA twice the market growth during the last five years.

Grohe has also made changes to its UK team, with Simon Andersen now UK general manager (pictured bottom right).

He has taken over from Ina Sielemann who has moved to Grohe’s headquarters in Germany to assume the role of head of projects central Europe.

Andersen began his career at Grohe as marketing co-ordinator before being promoted to trade marketing manager, DIY channel

manager and then b2b channel manager.

Most recently, Andersen held the role of marketing director for Northern and Eastern Europe.

Commenting on his new appointment, Simon Andersen said: “I am thrilled to be taking on this new challenge of heading up the UK region.

“The UK continues to be an influential, ever-growing market for Grohe. I look forward to working with my new colleagues, partners and customers to help further strengthen the success of the business.”

Jonas Brennwald said: “I am very pleased to announce Simon Andersen as the new general manager of Grohe UK. “Simon has been working for Grohe for over 10 years and has shown great leadership lately as marketing director for North and East Europe.”

He added: “With his strong background at Grohe, we are confident that Simon Andersen will continue to drive the business for Grohe UK successfully”.

www.kandbnews.co.uk K&BNEWS SEPTEMBER 7

NEWS & VIEWS

MAKING HEADLINES

Trio of showroom openings with members

IN BRIEF ■ Manufacturer Mira Showers celebrated being presented the Queen’s Award for Enterprise for its Mira Sport Max at the company’s Cheltenham headquarters. Lord Lieutenant of Gloucestershire Edward Gillespie OBE presented the company with the honour at an event which was also attended by Councillor Steve Jordan, leader of Cheltenham Borough Council.

This is the second time Mira Showers has been presented the Queen’s Award for Enterprise, after its Mira Flight Safe anti-slip shower tray scooped the honour in 2017.

Read the full story at www.rdr.link/KH003 ■ Distributor for Faber cooker hoods and Ilve range cookers, KitchenEx will once again exhibit at Grand Designs Live at the NEC in Birmingham from October 9-13. Established over 60 years ago, Faber manufactures cooker hoods spanning wall, island, ceiling and most recently venting hobs.

The hoods will be joined by range cookers from the Ilve brand, which has been making kitchen appliances for over 50 years. Read more at www.rdr.link/KH004 ■ Retailer Wren Kitchens has opened its 80th showroom in Exeter. The kitchen retailer recently invested over £1million to transform the 16,000sq ft premises at Stone Lane Retail Park. The Exeter Wren Kitchens showroom employs 27 people.

Read the full story at www.rdr.link/KH005

The IPG opens flagship stores across the UK Plumbing and heating buying group The IPG is set to open three flagship stores across the UK, with three of its members.

The first of the three stores, Newline Plumbing & Heating Supplies is based in Kingswinford, in the West Midlands.

The IPG has worked with Newline to relaunch the store, looking at layout optimisation through to store fascias.

Founded in 1986 by Mike Kendrick, Newline began in Oldbury selling plumbing and heavyside building materials.

The family-run business was then taken on by his son, Steve Kendrick, who took over the business in 2017.

Speaking about its partnership with The IPG Steve Kendrick said: “Today marks a milestone for Newline. I believe the future will be

as strong as the foundation our partnership has been built on and I am excited for the times ahead.

“With The IPG’s support, we have a store and a new website that we can be very proud of.

“We understand that an online presence is an important part of the customer experience today and our new store and website presents us in a professional way.”

The IPG’s head of marketing

Nike Lovell commented: ‘It is a pivotal moment for both our group and our members.

Nike Lovell added: “The IPG is committed to encouraging communities to support their local independent plumbing, heating and bathroom specialists, where alongside unrivalled service and unbiased, honest advice; a customer is likely to find that their shopping basket is cheaper”

Brand joins Smallbone, Mark Wilkinson and Brookmans

Lux Group Holdings buys McCarron & Co Parent company of luxury kitchen brands, Lux Group Holdings has expanded its portfolio with the acquisition of bespoke kitchen and furniture brand McCarron & Co. The business and assets of McCarron & Co add to the company’s existing brands, which include Smallbone of Devizes, Mark Wilkinson Furniture and Brookmans.

This acqusition has secured the future of 41 employees and allowed continued furniture production in Bromham, Wiltshire.

Two McCarron & Co. showrooms, Chelsea and Wiltshire, will also continue to trade.

Group head of marketing at Lux Group Holdings Samantha Clegg commented: “McCarron & Co are a

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great addition, as the brand ethos complements our current offering of the finest British bespoke furniture pioneering new designs and techniques.

“This is the perfect platform and timing for us to progress our luxury business and develop a major share in the global luxury kitchen industry.”

British-based business McCarron & Co has been trading for a decade and makes bespoke furniture for kitchens, living spaces, bedrooms and wine rooms.

Founded in 2009, McCarron & Co was established by eight friends with experience in making bespoke luxury kitchens.

The company makes high-end kitchen furniture across four core collections: Modena, traditionalstyled furniture, Hove contemporary lay-on doors, Brompton Shaker and Hampton embellished Shaker.

Lux Group Holdings is an international business group, with kitchens manufactured and sold in the UK, as well as overseas.

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Recall notice could affect up to 800,000 models

Whirlpool outlines recall plans for tumble dryers Appliance brand Whirlpool has launched a recall of tumble dryers that have not been modified, following demand by the Government.

It relates to selected models of Hotpoint, Indesit, Creda, Swan and Proline dryers built between 2004 and 2015.

The company recently admitted there could be up to 800,000 affected models in people’s homes across the UK. People can instantly check if their dryer is one of those affected by calling 0800 151 0905.

Affected dryers pose a potential safety risk if not modified or replaced by the manufacturer.

The recall aims to encourage owners of affected dryers to make contact immediately.

Under the recall, consumers have a choice of remedy options, which include: a free replacement dryer; a free in-home modification; or a refund based on the age of their appliance.

Consumers can also choose to upgrade their affected dryer for a discounted price.

The safety campaign began in 2015 and has resolved the issue for 1.7 million people, which Whirlpool reports is a success rate of up to five times the UK average for a product recall.

Vice president of Whirlpool Jeff Noel said: “People’s safety is our top priority, which is why we are expanding this important campaign.”

He continued: “We are committed to doing the right thing for our consumers and will continue to take every action possible to resolve this issue.

“The crucial message is please contact us immediately if you still

own one of these tumble dryers and haven’t already had it modified or replaced by us.”

The appeal and recall is part of a drive to raise awareness which includes a £1 million consumer advertising campaign.

Whirlpool urges anyone with an affected dryer to unplug it immediately and stop using it.

Consumers whose dryers have already been replaced or modified

by Whirlpool need take no further action.

However director of advocacy at consumer watchdog Which?

Carolne Normand commented on the recall: “Whirlpool has failed to trace hundreds of thousands of fire-risk tumble dryers that could still be in people’s homes almost four years after this fault was first discovered, so we have serious doubts about the company’s ability to get these machines out of circulation now.”

She continued: “Given it has taken the threat of Government action for Whirlpool to act on this vital matter of public safety, ministers must closely monitor this recall and definitively establish the safety of modified machines, which have also caught fire, if they are to be offered replacements.

“If Whirlpool’s approach is found wanting then the Secretary of State must step in and ensure that all potentially dangerous machines are immediately removed from people’s homes.”

NEWS & VIEWS

MAKING HEADLINES

Bosch executive leads appliance group

IN BRIEF ■ UK supplier of solid surface worktops Precision Stone has joined The Kitchen Bathroom Buying Group (KBBG), part of Der Kreis. Located in the Midlands it specialises in the supply, fabrication and installation of granite, marble, quartz, and ultra-compact surfaces and provides a nationwide service. Precision stone offers worktops from Silestone, Caesarstone, Dekton and Neolith, as well as own brand quartz surfaces. Read more at www.rdr.link/KH006 ■ Brassware manufacturer Hansgrohe has won two Red Dot Awards for its Axor Edge and Hansgrohe Rainfinity showers. It was the only manufacturer in the category Bathroom Taps & Showerheads and was rewarded with Best of Best accolades for the design of both collections, which were launched at ISH. Read the entire story at www.rdr.link/KH007 ■ North-East based heating and plumbing merchant Flame Heating Group has opened its third bathroom showroom, following a £100,000 investment. The 1,600sq ft showroom shares the site of its trade counter in Sunderland.

The showroom will form part of newly-established Flame brand, Azure Bathrooms, with each of its existing bathroom showrooms featuring the branding. Find out more on this story at www.rdr.link/KH058

BSH names Uwe Raschke CEO Appliance manufacturer BSH Hausgerate has named Uwe Raschke as CEO, succeeding Karsten Ottenberg who held the position since 2013 and has left the company on the grounds of personal reasons.

BSH’s chief financial officer Johannes Närger has also retired, having been a member of the BSH board of management since 2009.

He has been succeeded by Gerhard Dambach, former CEO of Bosch in Italy and current president of the German-Italian Chamber of Commerce. (See the full story on www.rdr.link/KH009) Deputy chairman of the board of management of Robert Bosch and chairman of the supervisory board of BSH Stefan Asenkerschbaumer said: “We would like to thank

Karsten Ottenberg and Johannes Närger for their many years of dedication and valuable work in the service of BSH. ”Karsten Ottenberg made a significant contribution to BSH’s strategy of digitalisation and greater regional responsibility. And, for more than ten years, Johannes Närger did great work as the CFO of BSH. We wish him the very best for his retirement and the future.”

Asenkerschbaumer continued: “In the shape of Uwe Raschke, BSH will be led by a Bosch executive with international experience and proven expertise in the consumer goods field. He will be an important source of inspiration for taking the company forward.”

Karsten Ottenberg said: “Over the past six years, we have

successfully turned BSH into a consumer-centered company whose smart combinations of innovative hardware, software, and services improve people’s quality of life worldwide.

“I am leaving the company for personal reasons and with the peace of mind that BSH is excellently positioned to go from strength to strength in the future.”

Business through merchant channel

Sales tracker Total builders merchants value sales were up 6.0% in May 2019 compared with the previous month.

Sectors that performed well on a month-by-month unadjusted basis included Landscaping (+10.7%), Heavy Building Materials (+6.7%), Tools (+5.0%) and Decorating (+4.9%).

The Kitchens & Bathrooms category was up 1.1% on April.

However, the adjusted May 2019 figures, which take into account the trading day difference, show that on a like-for-like basis, Total builders merchants’ sales in May were just 1% higher than April.

Landscaping and Heavy

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Building Materials were the only sectors reporting an increase over the period. For Kitchens & Bathrooms, sales decreased by 3.7% in May, compared with the previous month.

Year-on-Year, total builders merchants’ sales in May 2019 were flat (+0.0%) compared with the same period in 2018.

Timber & Joinery Products (+0.9%) and Heavy Building Materials (+0.3%) saw marginal

sales increases year-on-year, while many sectors - including Kitchens & Bathrooms (-2.3%) - reported lower sales in May 2019 compared to May 2018.

Total cumulative sales for January to May were 4.4% ahead of last year overall, and sales of Kitchens & Bathrooms increased by 0.8% over the same period.

May’s total BMBI index was 129.3, while the index for Kitchens & Bathrooms was weaker at 116.5.

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Radiator supplier buys shower tray business

JT sold to Kartell Shower tray manufacturer JT has been acquired by radiator supplier Kartell UK Headquartered in Leeds, JT has been established for 30 years, employs more than 125 people and turns over in excess of £14million.

The Kartell investment will enhance the company’s global offering and help to drive its expansion of the brand both in the UK and overseas.

JT’s leadership team of Paul Haigh, sales and marketing director John Schofield and finance director Lee Walker will continue to drive the business.

Paul Haigh will take over as managing director from the exiting Paul Crossley, who will move into an advisory role to support the wider group.

Founded in 2008, Kartell supplies radiators and designer towel warmers to the independent and merchant showroom sector.

It turns over in excess of £60million and employs more than 200 people across two principle sites in Bedford and Wigan.

The group management team of Alex Norford, Erol Usten, Tony Whitley and Simon Beck will work with the JT team to develop both businesses.

John Schofield said: “We passionately believe that this new chapter in our history will support us in a strategic growth drive.

“It remains business as usual and we’ll continue to build on our position as the UK’s number one for quality and innovative products.”

Alex Norford, founder and MD of Kartell, said: “I am excited to add JT to the Kartell family and look forward to working with the talented team at JT to drive the brand and sales growth to the next level.”

“The acquisition of JT will

enable us to create a strategic alliance to offer additional value to all customers and stakeholders across both brands. An innovative approach to manufacturing will enable Kartell to help to continue growing the export business that has been so successful.”

Paul Crossley added: “After running a broad and comprehensive search for the ideal home for the business, to complement and accelerate the work we have done as a team over the last five years, we identified Alex and the team at Kartell as the right people to take JT on. ”I am very proud of what we have achieved and am equally excited about the opportunities arising from working with Kartell for JT and everyone here who has contributed to its journey so far.

“It has been an unbelievable journey for me: building JT into a real brand and market leader in the bathroom industry and there have been an awful lot of people in those 19 years that have made a considerable contribution; I would like to thank them all.”

To support the acquisition by Kartell, Shawbrook Bank’s Midlands team provided a full suite of debt including invoice finance, stock finance and a term loan.

Kartell was advised by Adrian Gare and Harry Walker of FRP Corporate Finance and Andy Pickford of FRP Debt Advisory.

The shareholders of JT were advised by Pete Terry of Grant Thornton and a team from Clarion Solicitors led by Rachel Dean.

Shawbrook Bank were advised by Irwin Mitchell.

NEWS & VIEWS

MAKING HEADLINES

Out & about Hafele honoured its Studio Design Partners with a black tie awards ceremony at Gleneagles Hotel in Scotland

Furniture fittings and architectural hardware specialist Hafele announced the winners of its fifth Studio Partner Awards at Gleneagles Hotel in Scotland. Celebrating the achievements of its most accomplished kitchen and bathroom specialists, awards were presented across six categories. This year saw the addition of the Best Customer Service and Kitchen Design of the Year categories. Each winning studio was presented a trophy and two places on an all-expenses paid trip next year.

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The winners for 2016 Best Use of Digital Media: Regal Kitchens Best Customer Service: Kitchen Living Best Showroom Experience: KF Kitchens and Duncans of Grantown Kitchen Design of the Year: Studio 10 Kitchens (pictured) Best Success Story: Victoria Robert Studio Partner of the Year: Hugo & Co See all the winners’ photos at the Studio Partner Awards by visiting www.rdr.link/KH008w.rdr.link/KH008

NEWS & VIEWS

PEOPLE

Position filled Appointments and promotions across the industry

CAESARSTONE

FISHER & PAYKEL

MHK

ELLIOTTS LIVING SPACES

Engineered quartz surface manufacturer Caesarstone has appointed Tony Quinn as area sales manager. He will be responsible for managing and developing business with kitchen and bathroom retailers and fabricators in Bedfordshire, Buckinghamshire, Berkshire and Oxfordshire. Quinn has more than 15 years’ experience in the kbb industry, working with both manufacturers and distributors, and has knowledge of the surfaces sector.

Fisher & Paykel has welcomed Sam Rogers to the role of national contracts manager. He will be responsible for building the company’s contracts team, as well as strengthening relationships with SME and luxury developers and housebuilders. Rogers joins the company from Miele where he worked for nine and a half years. There he was responsible for the specification of appliances within premium property developments.

MHK Holding UK, a subsidiary of the european buying group for independent kitchen, bathroom and bedroom retailers, has appointed Steve Woodworth as sales manager.

He will be responsible for working with independent kitchen retailers, advising them on the group’s membership services. Woodworth has over 14 years’ experience in the kbb sector, working with kitchen appliance brands including Indesit, Liebherr and BSH.

Kitchen, bathroom and bedroom showroom Elliotts Living Spaces has appointed Victoria Anderson as manager. She has been designing kitchens for 15 years and has worked for the company for the past five years.

Anderson contributed to the refurbishment of the original Hardleys Kitchens and Bathrooms, when the company was bought by Elliotts in 2014.

She was also a key voice in building the Elliotts Living Spaces brand.

GEBERIT

SOTTINI Sottini has bolstered its retail team with the addition of two regional sales managers, Matt Bell and Gary Major who have combined industry experience of 50 years.

Matt Bell is retail sales manager for the North of the UK and has worked for more than two decades with leading bathroom brands and retail businesses.

Prior to joining the company, he

worked in sales positions for Villeroy & Boch, Grohe and Aqualisa. Before that, he worked as a bathroom designer at merchant Michael Pavis.

Gary Major has joined the company as retail sales manager for the South of the UK. He has worked at Heritage Bathrooms as commercial manager and has also owned and operated his own bathroom and kitchen showroom.

GORENJE

Joe Milkins has been appointed as specification sales manager for Geberit in the South West. In his new role, he will be responsible for building relationships with architects and developers. Prior to joining Geberit, Milkins spent the past nine years in the building and construction industry, most recently as national sales manager for Estimators Online.

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Slovenian-based home electronics manufacturer, Gorenje has appointed Lisa Davidson as senior national accounts manager. Her previous experience includes four years at Miele, where she worked as a national account manager.

Davidson will be helping to develop a brand, range and channel strategy to grow sales and increase brand awareness.

NEWS & VIEWS

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@AqataLtd Something very exciting happened this week – our latest product, the DS506, was placed centre stage on the July/Aug issue of @kandbnews.

Thank you @kandbnews for making us your cover star #aqatashowers #bathroom #bathroomenvy

Get in touch and contact the editor via email pturrell@hamerville or through any of our social media channels: @kandbnews

@kandbnews

www.facebook.com/kandbnews/

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Email us, write to us or contact us through any of our social media channels. Get involved, as we want to hear your views

@kandbnews OPINION: Why are women still underrepresented in the kitchen and bathroom industry? @tobygriffin2 asks the question

@kanbdnews Best Customer Service Award is another new category for @Hafele Studio Partner Awards and the winner is Kitchen Living

@strategicprofs I joined the male-dominated industry in 1993 and in the last few years have seen more women rise to director. The majority of my clients now have a female director. Times are changing.

@kitchenliv We are literally doing a happy dance over this! This is the award we really wanted to win as we are so proud of our customer service. Thanks for the mention @kandbnews

@kanbdnews

VIEWS: Should retailers start considering the wants, needs and expectations of their future clients now?

Editor Philippa Turrell makes the case @RussRB “Millennials” have university fees to pay off, they are also less likely to own their own home due to the

house price situation, so renting will be the new owning which also means they will not spend money on kitchens, bedrooms and bathrooms. The likes of Howdens will reap the rewards of landlords doing up homes with cheap products. @tobygriffin2 With about a fifth of my clients under 30, from what I have seen, their priorities are 1) a holistic look at the home, 2) up-cycling, 3) statement pieces, 4) future-proofing for changes in style. Our studio’s location is in a former student area of the city, (which is metamorphosising into a hip, residential district), so we are probably seeing the trends early.

NEWS & VIEWS

TOP PRODUCTS

Most wanted Director of online bathroom and electrical appliance retailer Trading Depot Darren House picks his favourite products from our July/August issue and explains why they have caught his eye

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1

3 1. RANGEMASTER

2. VITRA

3. VELUX

Rangemaster brings a contemporary twist into the kitchen, from the traditional Victorian style, with its dark grey anthracite Belfast sink. It is a perfect way to incorporate the stylish black finish into kitchen designs. Belfast Sinks are a popular addition being brought into the design of many homes, with Rangemaster’s dark anthracite option bringing the perfect twist into kitchen styling. Read the full story at www.rdr.link/KH009

Vitra’s stylish approach to product design adds a feature into the bathroom space, with a choice of colours included in its Origins brassware.

Vitra offers bespoke designs for taps and showers within the home and it is epitomised by this collection. Personally, I love the different colours available within the Origins bathroom range. These span chrome, brushed nickel, copper and matt black Find out more at www.rdr.link/KH010

Roof windows and skylights are ultimate design features for the home, bringing natural light into bathrooms and kitchens. The addition of natural lighting from Velux roof lights finishes the room’s look, brightening the area, whatever the interior style. The made-to-order Vario by Velux range of skylights now offers designers a choice of shapes, sizes and colours, with delivery in six weeks. See all the options at www.rdr.lnk/KH011

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NEWS & VIEWS

TALKING SHOP

Zero tolerance kbb business consultant Toby Griffin says don’t promise perfection, instead manage client expectations to avoid costly snagging

I have not seen a kitchen or bathroom installation yet (either in a showroom, a client’s home, or my own home), that I can’t – if I really try – find fault with. Be it a door somewhat misaligned, a bath panel slightly bulging, inconsistent silicon, or a mitre joint that could have been cut better. So why, therefore, are clients satisfied with imperfection, when they could complain? The issue is tolerance - in both of its meanings.

Manage expectations Tolerance (in one definition); “the amount by which a measurement or calculation might change and still be acceptable”, is most clearly demonstrated by tiling. ‘Lippage’ (the extent to which one tile can be slightly further off the wall/floor than another) is very hard to totally avoid, particularly with certain types of tile. The British Standard BS5385-3 states there is a tolerance of 1mm for joints less than 6mm wide and 2mm for joints of 6mm or more. It is therefore understood that although some tiling may not be perfect, it is acceptable.

Tolerance (in the other definition) – “the ability to bear something unpleasant or annoying”, is the other hugely important factor. Let’s be honest, some people are just more particular than others. I once had a client who complained about a quartz worktop having

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a stain, which upon our inspection could not be seen. But, then, the client brought out a UV light and – casting it over the worktop – managed to show a tiny imperfection in the finish.

So how do we manage client expectations early, and build in a degree of tolerance will be involved? A few times, I have had the following conversation, with a client, during the design/specification process.

Client: “This is all going to run perfectly, isn’t it?”

Me: “Probably not, no”.

Client: [laughs nervously, as they assume that I’m joking] Me: “It’s very rare for a project to go without a single hitch – be it a product out-of-stock, an item damaged, a strip-out revealing troublesome building work issues – but we’ll resolve these, and the job will be completed”.

By being reassured, the client is satisfied; but they’ve also got the principle of ‘perfect’ out of their mind.

Creating a balance Wouldn’t it be lovely if we could tell the easygoing clients from the difficult ones, and charge the former less, and the latter more? Have you ever had that client who decides not to go ahead with your company, and you actually breathe a sigh of relief?

A high quality installation costs money,

requires experienced and skilled installers, taking time to get things right, and using premium products. But clients also want the price to be keen, and for their kitchen or bathroom to be back in action as soon as possible, and both of these factors run contrary to a quality installation.

When there is a balance due and the client is producing snagging list after new snagging list, there is always the temptation to wonder if their attention to detail is being motivated by money. I would like to think I have never had a client consciously aware of this being the reason for their exacting standards, but I have wondered whether their subconscious mind (the so-called ‘devil on their shoulder’) is influencing their conscious mind to take a tough stance. I’ve also had clients who’ve had problems in their personal life during an installation, and have (not even knowingly perhaps) directed their anger, frustration, grief, etc. towards us, as the ‘kicked cat’.

A successful kitchen or bathroom project relies on: the quality of the products, the quality of the installation, and the expectations/reasonableness of the client. There is a difference between a good, quality job and a happy client. So, producing a satisfactory kitchen or bathroom is about tolerance - in both meanings of the word.

NEWS & VIEWS

STEWART WOODRUFF

Why big firms fail Don’t sell to clients nuture them, advises owner of MBK Design Studio Stewart Woodruff, if you want to create a sustainable retailing business With the news of major brand names collapsing in the bathroom industry, we have to ask ourselves why are large firms failing to provide a sustainable business? They have the bargaining power that we, as independent retailers, can’t match. They have a marketing budget we can only dream about, the backing of financial institutions and multiple outlets. Yet they can still crash and burn. How can these large companies spectacularly fail?

Learning lessons Surely, the lesson to learn from this is if you want to try to compete on price with internet companies, with a bricks and mortar existence, you are doomed to fail, and fail they do. You have greater overheads and so any downturn on the quantity of sales has a greater impact, as your fixed costs are still there and much higher that the internet companies.

So how are we, as independents going to benefit from the failures of large companies. We need to learn from their mistakes and surely the most important is customer service. Selling goods at large discounted prices just to keep the cash flowing is unsustainable. Having a team of sales personnel and not consultants is not the way forward.

Many clients of mine have come from bathroom and kitchen superstores where they have been sold at by sales personnel who are only interested in selling product with no thought to what the client actually wants. Very often it has resulted in them not getting the sale and pushing the customer away. So all that slick marketing has got the customer in the door, but the sales process has driven them away.

Nuture clients We must learn to nurture clients. They are the most important people to you. You need to

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understand their needs, listen to their concerns and offer solutions before you try to sell them anything for their bathroom or kitchen.

Sales techniques are now mostly obsolete in today’s market. Customers do not want to be sold product, they want to buy. And they want to make these purchases based on their own decisions, which have been bolstered by your design experience and helpful ideas.

Ask questions Let’s pick up those customers who are still going to the superstores, by making sure we are as transparent as we can about our services and our experience. Give them reasons why they should buy from you.

Start by asking questions, query what a client thinks they want and establish the reasons behind their choices. If you can help them make the right decisions, you will find that their order values increase and so do your sales.

“How are we, as independents going to benefit from the failures of large companies? We need to learn from their mistakes and surely the most important is customer service. Many clients of mine have come from superstores where they have been sold at by sales personnel who are only interested in selling product with no thought to what the client actually wants.”

FOCUS ON

TRAINING

Design and service secure sales Twitter chat #KBNConvo found training is required to raise the standard of sales in the industry There must be more training in the kitchen and bathroom industry to help raise the standards of selling, was a suggestion of the live Twitter chat #KBNConvo. “Think of the increase in sales if everyone was trained to the same high standard!” stated @TradingDepot.

The consensus was if salespeople understand design, then they don’t need to rely on pressure sales to close a deal. @DadenAllie said: “I think pressure sales are awful. We all need to know everything about a product in order to sell it to its best potential.”

Instead, participants in the online discussion highlighted design and customer service were paramount to securing sales. @Conti-Plus commented: “They [designers] can make the

sale by spending time with the consumer to design the perfect space for their clients’ needs, something an online retailer, for example, would struggle with.” And @RussRB elaborated: “The design process is a subtle interpretation of selling but the difference is the clients’ needs are put before the £.”

In fact, @RichHibbert pointed to selling the skills of the designer and the company: “Selling yourself is a great example. Having a story, knowing what the company does or stands for

are important in the customer journey.”

So could we eventually see an end to the different job titles of bathroom and kitchen designer and salesperson? Not necessarily, said @TradingDepot: “We feel that certain customers prefer different terms. To some a salesperson seems like someone that is just there to push sales and not help you, whereas to others a designer might seem to be too technically advanced and scare them off.”

Read more on this at www.rdr.link/KH012

Retailers more aware of investing in training National chair of the Kitchen Bedroom Bathroom Specialists Association (Kbsa) Richard Hibbert explains the importance of industry training

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Traditionally the majority of training retailers undertook was provided by manufacturers and this essential product training is still a valuable part of the mix. Other training covering design, management and sales skills is usually provided in-house or by a small handful of providers. The Kbsa provides training opportunities on a range of business and management issues via its service providers, offering webinars and workshops on a range of topics essential to running a business.

With technology changing the way consumers shop, retailers are more aware they need to invest in training to ensure their business operates in a way that consumers can relate to and they don’t get left behind. Skilled people are good for business and offering continuous professional development helps keep them loyal.

One of the issues the industry is trying to address is a career path. There are several organisations working hard to change this, notably The Furniture and Interiors Education Skills and Training Alliance (FIESTA) and The Kitchen Education Trust (TKET). The Kbsa is committed to supporting both organisations.

TKET is a registered charity that provides a link between the kitchen industry and education.

It acts as an intermediary for the kitchen sector in the award of scholarships to successful applicants to attend the Foundation Degree in Kitchen Design at Buckinghamshire New University. The three-year, part time degree offered by Bucks New University is a welcome opportunity and we have seen several Kbsa members put people on to this course with very positive results. We need to promote the benefits, as more people complete the course, to ensure that it becomes a recognised option for educating new entrants.

While historical evidence shows kbb businesses are reluctant to invest in training and education, there is a trend towards reversing that. We are seeing more kitchen and bathroom organisations offering courses and qualifications, which is a positive as it keeps the issue current and means more retailers are investing in training.

The Kbsa hopes continued progress can be made. But everyone needs to take responsibility, so we have more joined-up thinking and an improved offering.

“It’s for the next generation”

up to level five, currently. Ideally, we would like to develop this further to a full degree but we need to establish the primary pathway.

MD of Roundhouse Design and chairman of The Kitchen Education Trust Craig Matson explains why it’s important to have formal qualifications in the kbb industry

Q: There is a cost to studying the Foundation Kitchen Design Degree, but what commercial advantage does it offer to a designer and the owner of a retail business?

A: One of the obvious commercial benefits is having staff who are competent and knowledgeable, as a result they can potentially upsell products with better margins. It may also mean their conversion rate is better because they understand the psychology of selling.

Q: Can you tell us about the Kitchen Design Degree course?

A: The FDA Foundation Degree in Kitchen Design at Bucks New University is a distance learning course. It encompasses more than just design; it includes materials, technology, business, marketing and sales, history, psychology, manufacturing and project management. It’s been going for five years and the main aim was to give the industry more professionalism. The kitchen industry has been seen as the ‘used car salesman’ of the wider design industry. To be viewed as trusted advisors to clients or their architects, they need to know we have undertaken training and have design expertise.

Q: Who has attended the course, is it those new to the industry or kitchen professionals?

A: The majority are already from the industry and are trying to improve their understanding and become more professional. There are some students who have completed the course to break into the industry and generally they have been successful.

Q: Historically, there has been reticence with some people not accepting a formal education route. Has this mindset changed?

A: Generally, we have been pushing at an open door, however there has been a number of industry people who say “what good is it, why do I need it?” The answer is it’s not for you; it’s for the next generation of the industry. If we can teach them everything we know, they are in a better position to develop the industry further.

Q: Has the industry now developed a formal training path leading to the Foundation Degree in Kitchen Design?

A: We also have approval for the level 3 apprenticeship for the Fitted Furniture Design Technician and are just waiting for final

Government sign off.

The Kitchen Education Trust (TKET) and trade bodies within the Furniture and Interiors Education Skills and Training Alliance (FIESTA) have worked with the Apprenticeship Management Group to develop Skills Plus. It is an initiative that will enable employers to attract, recruit and progress the skills of the next generation through apprenticeships.

Through FIESTA we are also trying to create awareness at school level of the opportunities in the kitchen business. If we can get school leavers to consider this a viable option, we have the start of a progression to introduce new ability into the industry.

So, we have a potential pathway from school

Q: Do you foresee a time when a professional qualification will be a requirement of the kitchen industry?

A: It would be great if this was possible. The ideal scenario would be some sort of register, like the Royal Institute of British Architects. But until we get to a critical mass, it won’t happen.

We need to get the message out there to the kitchen industry - education and training will have a positive effect.

“A degree is not only good on a CV” Marketing manager of Blanco UK John Robinson explains its involvement with the Foundation Degree in Kitchen Design We are a brand proud to be at the forefront of innovation and we want to make sure we are involved in the kitchen industry in all sorts of ways – including nurturing and supporting the future stars.

We want young people to aspire to work in this exciting and evolving industry and thrive when they get here. It can only be beneficial to all of us. We want to contribute as much as we can in promoting the design of the kitchen and the fantastic products in it.

Blanco has provided speakers who talk about our products and the kitchen industry in general. We have also provided sponsorship for students. We are actively in touch with our students and each has a specific mentor, a Blanco regional sales manager. Anna Collins from Right Price Kitchens in Saffron Walden, was our first sponsored student and she graduated this summer.

A degree is not only good on a CV, it gives students the opportunity to focus and develop their skills, collaboratively with other students. We are actively encouraging students to apply for a place on the course and have been doing so since day one. It is a great start and, as the years go by, the gravitas associated with this qualification will become more prominent.

Hopefully, before long, we will see similar blended learning degree courses being run by other institutions to really drive this already talented industry forward.

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FOCUS ON

TRAINING

Holistic sales approach An integrated approach is the answer to the age old debate of design versus sales, says Acres Consultancy principal director Simon Acres and trainer Renée Mascari from Mascari Design.

Cost can be a barrier to training Training manager of Symphony Group Emma Banks explains why the furniture manufacturer has created its own Principles of Kitchen Design course Q: Why did Symphony feel the need to create its own design training course?

A: We’re always looking for ways to support our customers. I get the chance to talk to lots of retailers and I identified kitchen design as an area we could focus on to make a difference.

There are some great training opportunities in the industry - for example the degree from Bucks New University is a welcome addition - but the cost can be a barrier to entry. This is one of the reasons we’ve developed a portfolio of free training courses. They’re designed and delivered by people who are experienced in the industry and also qualified learning and development professionals.

There is a long standing debate in the kbb industry regarding the best approach for retailers – should they employ designers or salespeople in the showroom? Simon Acres of Acres Consultancy and Renée Mascari from Mascari Design recommend an integrated approach that equips staff with skills across both areas to maximise sales and success. “In my experience, you just can’t have one without the other,” says Renée Mascari.

“Independent retailers are not selling boxes; they are providing a complex design solution for customers that are making a substantial investment. Kitchen design and installation is highly skilled and traditionally people would come into the industry not realising the complexity of what is involved. There can be up to 12 trades that need to be coordinated throughout the project and the trend for integrated kitchen and living spaces has made the process more complicated.

“As a business owner and designer, as well as an educator, I can see how important it is to have the in-depth knowledge and understanding of what is required to design and install a kitchen. I also know that it is just as important to be able to close the deal. There is no point being able to design the most wonderful kitchen without the customer service skills to build up trust and make the sale.”

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Holistic sales approach Simon Acres agrees, “Sales skills are essential for kitchen designers but the skills taught must be specific to selling a kitchen, bathroom or bedroom. There is no point applying a blanket solution that could be used across any product or service. The skills required for a customer in a typical kbb showroom are unique and must be developed around the standards of building trust and confidence with the customer.”

Acres continues, explaining: “Some of the large national retailers have a reputation for being primarily sales focused but the market is changing. The multiples are learning from the independent sector and investing more in training their staff to improve design skills and build trust. The specialist retailer must stay ahead and ensure that their levels of design, project management and customer service will exceed customer expectations. They must also have the sales skills to be able to ‘sell’ these added benefits to customers that may be looking at both alternatives.”

He concludes, commenting: “The independent retailer has a unique opportunity to keep it personal. Building rapport from the very first meeting, offering a service that goes beyond the installation and into the after-sales care is so key.”

Q: Why do you think you, as a manufacturer, are able to offer training as opposed to an education provider?

A: While lots of kitchen design principles are generic and can be covered well by a training provider, we have the extra opportunity to relate those principles specifically to our products. During training, we have access to our Marketing Suite and learners can get hands-on with product.

Q: How did you go about creating the course and shaping its content?

A: The content is based on a variety of sources, including research into regulations and industry best practice, technical documents from our in-house product designers, and material from my background as a kitchen designer. It starts with simple concepts and builds up from there. Learners are often surprised how much they can do after the first session!

Q: Have you found any common gaps in knowledge for kbb retailers?

A: For new entrants into the industry, the common gaps are mainly on design. For those with more experience, it’s quite easy to become complacent. But there’s always something new to learn.

FOCUS ON

DESIGN

Student culture

Blum explains why it supports the Foundation Degree Course in Kitchen Design and is committed to developing young people in the industry As part of Blum’s corporate responsibility and commitment to improved professionalism within the industry, it offers a scholarship to cover part of the tuition fee cost to send a student on the Foundation Degree Course in Kitchen Design.

Blum has offered a bursary since the course started in 2014, and has supported a student every year since then.

Investing in future Sales and marketing director of Blum David Sanders comments, “At Blum we have a culture of sponsoring apprentices and this course is another way of investing in the future of our industry. Blum’s passion of investing in and developing career pathways for young people is deeply ingrained in Blum’s international ethos.”

He continues: “At our main manufacturing base in Austria, Blum’s regular recruitment and intake of 16-19 year old apprentices is fundamental to the future success of the company. These

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apprentices are taught a variety of hi-tech skills, which involve them directly in the manufacturing and future product development of Blum’s innovative systems. In the UK, we are actively involved in initiatives to bring aspiring young people into the industry - from our involvement in the Buckinghamshire New University Foundation Course for kitchen designers to a variety of other educational and training enterprises.”

Blum has maintained its role with the Kitchen Design Foundation Degree to support the industry and the progression of those who will want to develop in the future. The interest in the course year-on-year has increased and the degree is now more recognised.

Asking the students Blum has supported why they chose to do the course, the answers speak for themselves. They include to gain wider understanding of kitchen design principles, to stretch imagination and ultimately to come away

with a professional qualification that recognises they have spent time learning about kitchen design from industry experts.

Elevating consumer experience Former Kitchen Design degree student Thomas Winfield, who completed the course in 2017 and now works at Blum’s UK headquarters in Milton Keynes (pictured), comments: “Completing the Kitchen Design Degree has really helped me with the work I do in the Blum Experience Centre, which is our dedicated consumer ‘test drive’ room.”

Thomas Winfield continues: “Being able to discuss with visitors their requirements in more detail and to think differently in interpreting the space they have for their dream kitchen, has really elevated the customer experience.” He concludes: “I really enjoyed the course, and being exposed to the many different sides of design thinking.”

GAS HOBS

KITCHENS

Ring the changes How are gas hobs evolving to combat the continued challenge of induction hobs?

Gas hob cooking has long been the bastion of the professional kitchen and with a growing ‘foodie’ culture, with consumers wishing to emulate restaurant results; it has been at the forefront of residential kitchen design too. But are the days of its reign, crowning all hobs sales, now over? Houzz reports induction has become the most popular choice for hobs. Brand manager of Indesit Sara Bazeley offers findings from the website: “According to a survey conducted by Houzz, induction hobs are the most popular type of hob, with 41% of kitchen renovators opting for an induction hob when updating their kitchen.”

This, together with the Committee on Climate Change recommending a ban on gas hobs in new homes by 2025, paints a worrying picture for future sales. Wayne Dance, managing director of InHouse which distributes Steel Cucine appliances, adds: “Countries like Holland have already said that by 2050 all residential buildings should be off gas.”

But, and it’s a big but, gas is still a key choice for British consumers. And despite it being less popular than it once was, senior Hotpoint brand manager Catherine Balderson points out: “Gas is the second most popular type of hob with 29% of renovators choosing a gas hob or cooker.” She further highlights the large, replacement market that currently exists, as she comments: “Of the UK’s 26million homes, 80% currently receive gas.” So, paraphrasing the famous Mark Twain quote, reports of its death have been greatly exaggerated.

as the more traditional choice, gas hobs add a high level of flamboyance to the self-professed cooker. Creating a meal is seen as part of the entertainment and this is enlivened with powerful wok burners, teppan yakis and so on.”

And, just as importantly, gas is also accessible at all levels of the market from entrypriced budgets through to premium projects.

Due to the initial cost of induction hobs, they are only slowly trickling down to the entry level of the market and are currently predominately selected by those shopping in the premium and luxury sector.

Cooking on gas

Inspired by induction

Unlike induction, gas is a traditional fuel type which needs no explanation to consumers. It doesn’t require metal pans which are magnetic, and the naked flame is also beneficial for certain culinary techniques, such as flambe, wok-based frying or cooking chapattis. Category manager for kitchens at Miele GB Neil Pooley adds: “Cooking with gas provides an intensive heat that can be great for Oriental-style cooking, as well as dishes that require high temperatures, such as flash frying.” And marketing director of Whirlpool Marco Falaschetti explains the naked flame of gas also provides drama: “Often seen

While gas may be the most traditional fuel type, it doesn’t mean developments in hob design have stood still.

In fact, both the look and cooking technology of gas hobs continue to be influenced by induction.

Joining the professional-looking stainless steel gas hobs, the sleek lines of the induction hob have spurred the growth of flush-

1 1. SMEG Measuring 700mm, the SR975PGH gas hob meets the trend for traditional-styled kitchens.

It features five burners including a central wok burner. Find out about the technical details at www.rdr.link/KH013

2. SAMSUNG This five burner gas hob comes with a triple crown wok burner and offers a total power of 11.8kW. It features a cast iron grate, so pans can be slid across the rails. Read more at www.rdr.link/KH014

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KITCHENS

GAS HOBS

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fitting and gas-on-glass models. “Traditional styles that previously rose out of the worksurface are being replaced with more modern, flush or near flush glass designs that sit in line with the worktop for a sleeker look”, explains Neil Pooley of Miele GB.

Enhanced energy efficiency Gas hobs can now also challenge the efficiency and controllability of induction, with redesigned burners and valves. Vertical flames offer more direct heat, focused on the base of the pan, similarly to induction, rather than also heating the surrounding air. Catherine Balderson of Hotpoint explains: “Technology, today, is increasingly efficient such as the Hotpoint gas-on-glass (FTGHG 751 D/H (BK)) which features Direct Flame technology. Direct heat is applied via 420 tiny holes, which prevents energy loss around the pan, saving up to 20% in energy and cooking time. Direct Flame technology is the most energy and heat efficient way to cook on gas yet” And Neil Platt, business director of built-in appliances at Hoover Candy UK, says the popularity of energy-efficient burners are reflected in his company’s sales: “I would say that our fastest-growing gas hob is the Vogue HGV64SXV B gas-on-glass model. Cleverly combining aesthetics of both gas and induction products, the burners offer vertical rather than circle flames to reduce heat dispersion.”

Precision controls But, arguably, the latest technology to rival induction hobs is the stepped valve, allowing for more precise control over temperature. The BSH Group has introduced this across its three brands. Product manager of BSH Home Appliances Sean Liddle adds: “Something that induction hobs are lauded for is precision. In response, we’ve made gas cooking more precise with FlameSelect across the Neff and Bosch brands and stepFlame on Siemens gas hobs. This valve technology gives ultimate control over the flame, as you can set the heat to a numbered power level, just as you would on an induction hob.”

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3. NEFF

Voice operation

The N 70 T29DA69N0 900mm gas hob is a five burner model and features FlameSelect technology, where the size of flame can be adjusted from 1 to 9. It also boasts a residual heat indicator. See it in action at www.rdr.link/KH015

While connectivity may be associated with induction, it could be that gas may rival its induction counterpart too, as Nick Platt of Hoover Candy UK is insistant: “We are starting to see voice assist making its way into gas hobs.

We expect to see this technology to help us change the temperature, turn rings on and off or even alert when something is overcooking.” The upcoming IFA exhibition for consumer electronics and home appliances in Berlin, could be the possible test bed for voice-operated gas hobs, following the likes of ovens, hoods, dishwashers and refrigeration.

4. ILVE Ilve now offers redesigned gas burners, which it reports to offer even, instantaneous heat and nanotechnology coating for ease of cleaning.

Pictured is the HCB70CV Moderna Gas Hob which has five burners. Find out the technical specification at www.rdr.link/KH016

5. KUPPERSBUSCH Measuring 900mm wide, the Küppersbusch Professional+ range GKS9851.0 Gas Hob features five slimline burners, including a 6kW wok burner. Download technical information at www.rdr.link/KH017

6. KITCHENAID Available in the Domino range is a Teppan Yaki , induction wok hob, induction and two gas hob modules. Each module can be combined to create a multifunctional cooking space. See more details at www.rdr.link/KH018

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Best of both But, interestingly, consumers don’t even have to make a choice between gas or induction. There is the possibility of offering dual fuels, providing the best of both worlds. Domino hobs allow consumers to mix and match fuel types and choose them exactly to meet their cooking requirements. And they are growing in popularity at the premium end of the market.

Channel controller of KitchenAid Lee Collett continues: “Research has found in the luxury end of the market, consumers are installing additional hobs as they desire both induction and gas cooking methods. The KitchenAid Domino range is a modular hob system that is specifically designed to offer a mix of different cooktops, creating a made-to-measure, bespoke cooking area.”

And Neil Pooley agrees, stating they are becoming well-liked and a more accepted choice: “Our SmartLine range of hobs have proven popular. Consumers are able to choose from mono or dual gas, induction, induction wok and a Teppan Yaki to create the ultimate cooking zone that is personal to their lifestyle and cooking preferences and to experience the best of both worlds.”

Long-term future While the gas hob may be vulnerable, with sales and market share decreasing, it doesn’t mean gas has had its day – at least not yet! Nick Platt

KITCHENS

GAS HOBS

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7. WHIRLPOOL The Whirlpool Absolute 750 mm gas hob (GMA 7522/IX) boasts five burners and has been created to make a design statement in the kitchen. View the four burner variety at www.rdr.link/KH019

8. INDESIT The black Indesit Aria gas-on-glass hob (PR 642 /I(BK) UK) features four separate burners; including one rapid burner. It boasts enamelled pan supports and automatic ignition. See the video at www.rdr.link/KH020

9. STEEL CUCINE

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The most popular gas hob from Steel Cucine is the Genesi built-in gas hob with five burners, including a wok burner. It boasts cast iron pas supports and one-touch ignition. Download the catalogue at www.rdr.link/KH021

10. HOOVER Vogue HGV64STCV measures 600mm wide and features a gas-on-glass design with vertical flames. It boasts front rotary control operation with automatic ignition. See the video about vertical flames at www.rdrlink/KH022

EXPERT VIEW Head of product management at Samsung Nick Bevan offers his view on the gas hob market In terms of volume sales, the overall hob market has improved compared to 2018.

In 2019 the total number of hobs sold between January to June increased by 3.5% yearon-year. Induction has been a key factor in this, growing 11% in volume during Q1, especially at

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10 the premium end of the market. However, gas hob sales also increased, and while this growth was much slower than induction, they still contribute significantly to sales numbers.

We have found that gas hobs tend to perform highest at a price point of £200 and below, compared to induction hobs which are predominantly above the £250 price bracket. The split between gas and induction sales is even in the mid-range price bracket. While induction hob sales made up more than 50% of the value of overall hob sales, when specifically looking at hobs with a lower price range, gas hobs continue to dominate as a cost-efficient option.

of Hoover Candy UK says: “While we are aware of proposals to stop gas being installed in new homes, I don’t think it’ll truly be under threat in the next decade. Unless there is a radical change and the Government makes a decision to ban gas hobs, they will still be on sale by 2025. New models are being brought to market that are more ecofriendly and combining many of the features we’re seeing with induction hobs.”

In fact there is some debate whether gas hobs will become obsolete at all. Product manager of Smeg UK Lucy Dunstan counters: “As a historical favourite of many home cooks, the gas hobs will not simply disappear from our market. It is very unlikely that they will become obsolete in the majority of British homes.”

Whatever the distant future for gas hobs, kitchen retailers would be welladvised to not disregard them entirely. Wayne Dance of InHouse concludes: “Independent retailers need to continue to stock and successfully sell gas hobs for the near future.

The long-term future is certainly less certain.”

Although the general trend has seen the popularity of induction hobs rise over the past few years, we have found that consumers still enjoy the look and control a gas flame can bring when cooking on a hob. As a result of this, consumers are still choosing to purchase traditional gas hobs over induction hobs.

Gas hob sales have been declining in volume terms every year since 2015. The average sales price has also fallen every year, with over 60% of all gas hob sales now being under the £200 price bracket. It is expected that gas hob sales will continue to decline, as induction hobs become the standard for new homes. However, in the UK, we don’t believe gas hobs will ever truly disappear, as they continue to occupy a solid space in the overall hob market.

DISHWASHERS

KITCHENS

Spray cheque The dishwasher is edging ever closer to becoming a necessity in UK homes, led by millennial consumers. But how can retailers encourage more mature customers to become first-time buyers of the appliance?

For some time dishwasher penetration has languished at around 40% of UK households but it is finally showing signs of wider acceptance, albeit at a slow pace. In fact, according to appliance experts, dishwashers experienced the strongest growth of all major domestic appliances in 2017. Category and trade marketing manager for dishwashers at Whirlpool, Charles Bernstein comments: “According to Euromonitor International, dishwasher penetration in the United Kingdom currently sits at 43.1%, an increase from 41.5% in 2016. In 2017, volume sales of built-in dishwashers increased by 7.4% to reach 647,300 units.”

Millennial boost Experts have suggested younger purchasers may be responsible for this growth, as those who have grown up with a dishwasher now simply can’t live without one. Steve Mcdonald, business director of the freestanding division at Hoover Candy UK, says: “We believe it can be attributed to both an improved performance and a huge surge in millennials turning to kitchen appliances that make day-to-day tasks much easier.” And senior Hotpoint brand manager Catherine Balderson agrees: “Younger generations and first-time buyers are having a positive effect on the dishwasher market and many cannot be without one. It is seen as an essential kitchen appliance.” So it could be argued, it is the more mature customer that needs education on how a dishwasher benefits their lifestyle.

Sale barriers The major issue to greater dishwasher penetration is that there are still significant barriers to sales, as consumers can unfairly perceive the appliance to be space-consuming and energy hungry. Catherine Balderson of

1 Hotpoint comments: “Research commissioned

by Hotpoint has found that of the 1,066 surveyed participants, 42% believed a dishwasher is a waste of energy, while over 55% expressed that they do not have enough space for one. These insights demonstrate there is still much work to be done for the dishwasher to win over the nation.” And Steve Macdonald of

1. KITCHENAID The 600 mm fully-integrated dishwasher (KDSDM 82143 (UK)) features Dynamic Clean Pro which uses high-pressure water jets to remove burnt-on food. It uses 8.5 litres of water and operates at 43Db. See more technical details at www.rdr.link/KH023

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KITCHENS

DISHWASHERS

2 Hoover Candy believes the kitchen industry needs to join forces, manufacturers together with retail showrooms, to help win over the minds and wallets of UK consumers, commenting: “It is now ours and the retailer’s role to continue to raise awareness.”

Promoting efficiency So how can retailers dissuade consumers’ belief that dishwashers are energy hungry?

Manufacturers have created models that work on as little as six litres per wash, so retailers are encouraged to explain how they are more water, and therefore energy efficient, than washing by hand. Charles Bernstein of Whirlpool offers some statistics: “Research conducted by Bonn University found that a Whirlpool dishwasher enables the consumer to clean over 156 items using just six litres of water, compared to the average of up to 103 litres used to wash 140 items by hand.”

But for consumers who need a more visual explanation, Indesit has recently collaborated with the Energy Saving Trust to provide retailers with point of sale messaging. It has been

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created to educate consumers on resourcesaving appliances and built their awareness of how they can benefit from purchasing one.

Equally, simple bottles of water could do the trick. Catherine Balderson of Hotpoint says: “Placing the bottles of water on top of a dishwasher is an effective way to demonstrate to the consumer just how little water the appliances consume per cycle.”

And consumers also need to better understand the latest technological developments in sprays as Balderson adds: “Research has found that 23% of UK consumers frequently rinse their dishes before loading them into the dishwasher.” In fact, dishwashers have been developed to provide powerful, targeted jets of water to remove burned on food. So there is no need for pre-rinsing. So nearly a quarter of experienced buyers even need re-education when considering their next purchase.

In fact, such has been the development of dishwashers, with internal fittings to better cater for glassware, large pots and pans and even to sterilise baby bottles, there is no need for consumers to wash by hand at all.

2. HOTPOINT Available either as a built-in or freestanding model, the slimline dishwasher measures 450mm. It features 10 place settings and a 3D Zone wash. See the video on how 3D works www.rdr.link/KH024

3. INDESIT The Indesit slimline Push &Go dishwasher benefits from a low noise output of just 44dB. Quieter than washing by hand, it can be operated at night. Watch the video at www.rdr.link/KH025

“Research commissioned by Hotpoint has found that of the 1,066 surveyed participants, 43% believed a dishwasher is a waste of energy, while over 55% expressed that they do not have enough space for one.

These insights demonstrate there is still much work to be done for the dishwasher to win over the nation.”

ADVERTORIAL FEATURE

DREAM TEAM Steven Rowe of Rowe Fitted Interiors on the Wirral says it’s important to have strong supplier relationships When Steven Rowe started ‘on the tools’ as a kitchen fitter his ultimate dream was to open his own kitchen design business – and in 2014 Rowe Fitted Interiors opened its doors in the seaside town of Hoylake in the Wirral. Five years later, the kitchen specialist has built a reputation for delivering quality in everything it does. Steven said: “The business has grown year-on-year and we’re looking at opening a second showroom.

“We chose Hoylake because we know it well; it’s ideally placed for West Kirby and Heswall. It’s an affluent area and the demographic is professional, average age 45+, so they tend to want to hand their entire project over to us. We offer the full package – design, planning, installation, small building work - and will even go so far as organising decoration if required.

“When customers are spending £20,000 to £30,000, they don’t want the stress and hassle of sourcing their own tradesmen and that suits us. Everything we do is about quality, from the furniture – we specialise in Masterclass Kitchens – to the appliances and the service we offer.

Supplier relationships “It is so important to have good strong relationships with manufacturers and suppliers. I use the same philosophy with them as I do with staff and contractors – we are all one team striving to create a dream kitchen for the customer and provide the best customer service. It’s that reason we’ve worked with Britannia since the beginning.

“The biggest issue I face is lack of time, so I need to be able to rely on suppliers and with Britannia I can do that. Plus, my showroom is compact, so I must be discerning. Britannia products are well-built, reliable and eyecatching, so I don’t have any problem with them.

“The Britannia Life offering is great for kitchen specialists like us, with the free tailored delivery and installation service and product demonstrations. How many people get a new appliance then find one setting and just use it all the time? A one-to-one in home demonstration of all the features brings the product to life, especially for customers who maybe haven’t used a range cooker before and really cements

the idea that this is not just a product that you buy, it is something that you live with and almost becomes part of the family.”

Retailers who wish to become a Britannia stockist and offer Britannia Life to their customers can contact enquiry@britannialiving.co.uk

Mark Davison, MD of Glen Dimplex Home Appliances “Britannia is synonymous with quality and reliability. Its range cookers are built for consumers who understand food, for whom cooking is a passion and are looking for a professional performance in the home.

“We have invested heavily in the brand to ensure we are providing Britannia consumers with a premium experience from the moment they make a purchase.

Britannia Life offers a host of benefits and a next-level service experience – complementary white glove delivery service including installation of new product and removal of old appliance, dedicated pre and post purchase support from our UK-based Customer Service Centre and support from specially trained, in-house engineers. This is something our customers have rightly come to expect.” www.kandbnews.co.uk K&BNEWS SEPTEMBER

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KITCHENS

DISHWASHERS

“Research conducted by Bonn University found that a Whirlpool dishwasher enables the consumer to clean over 156 items using just six litres of water, compared to the average of up to 103 litres used to wash 140 items by hand.”

4

5 Show space-saving Even for those who don’t believe they can fit a dishwasher into their kitchen project may be pleasantly surprised. A raft of 450mm wide models, have now enabled designers to include them in small areas. Brand manager of Indesit Sara Bazeley points out: “A slimline 450mm dishwasher is the perfect companion for a compact space, and measuring just the width of an average tea towel, it can relieve the worktop of cluttered dishes and store them until they are ready to be washed.” So by showing consumers the width of the appliance and encouraging them to use the dishwasher as storage, it could encourage them into a purchase.

Saving time

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Of course, the greatest asset of a dishwasher is time-saving. By handing the task of washing and drying pots and pans to an appliance, it saves valuable hours away from the kitchen sink. And, of course, the appliance can wash pots and pans at a much faster rate than handwashing.

Brand manager of Indesit Sara Bazeley points out: “We are seeing consumers opting for appliances that can get the job done in the fastest possible time.” In fact, product manager at Smeg Lucy Dunstan points out time-saving is key in her company’s portfolio adding: “The DF613PX has 27 minute, super quick and Eco

DISHWASHERS

6

KITCHENS

7 4. HOOVER

quick settings, which are great for larger families.”

Operating at quiet noise levels, dishwashers don’t even have to work through the day, for added convenience they can work through the night offering clean dishes for the morning. Sara Bazeley offers the example: “The Indesit slimline Push &Go dishwasher benefits from a low noise output of just 44dB, meaning that it is quieter than the noise created by hand washing and drying. The slimline dishwasher eases the pressure of modern-day life and is suitable for running at night without waking the family and allowing users to take advantage of lower energy tariffs where available.” This message of time-saving and convenience will resonate with all consumers, whether busy families or single, professional households alike.

Get connected And, of course, the most efficient models in terms of resource use and convenience to offer the greatest time-saving benefits are connected models. And there is a continuing march towards the adoption of smart appliances. In fact, Hoover Candy reports a connected dishwasher (HDPN 4S603PX AXI) is fast becoming its best-selling model. Steve Macdonald explains: “It is the first in the UK to work with Alexa and Google Home, alongside

our own Hoover Wizard app. Not only can it be controlled through voice assist, it has also been developed with artificial intelligence. The dishwasher can predict the best washing programme.”

Such has been the investment by manufacturers into the smart home, Whirpool has launched its first connected dishwasher and Miele has introduced selected models which can be controlled by an app, as part of its G700 collection. And these will be joined, towards the end of this year, by yet more connected models.

Smeg will introduce a Wi-Fi connected dishwasher, alongside ovens, which will join its existing smart wine chiller.” According to Lucy Dunstan of Smeg, the dishwasher “will send push notifications about the current status of the programme. Depending on the type of tableware, the SmegConnect dishwasher will give recommendations about the selection of the best washing programme.”

Certainly, connected appliances will capture even more interest from millennial consumers.

And, if more mature consumers can be encourage to purchase, the dishwasher market can only grow in strength. If you consider that three in five people who walk into a showroom probably don’t own a dishwasher, there’s not a better time to show all consumers how essential it is to the home.

The HDPN 4S603PX AXI is voice-operated and reportedly the UK’s first to work with Alexa and Google Home, alongside its Hoover Wizard app.

It can use AI to predict the best wash. See the video at www.rdr.link/KH026

5. SMEG The DF613PX boasts A +++ energy rating and ‘FlexiZones’ to wash half a load, using less water, power and energy. It has 27 minute, Super Quick and Eco Quick settings. Download technical information at www.rdr.link/KH027

6. WHIRLPOOL The Whirlpool W Collection SupremeClean (WFF 4033 DLTG) is its first connected dishwasher. It features a MySmart Display and the user is able to remotely set, start and monitor the appliance’s progress via the Whirlpool 6th Sense Live app. Read more at www.rdr.link/KH028

7. MIELE With an A+++ -10% energy rating, this dishwasher is part of the G700 collection, It not only includes the Miele AutoDos with PowerDisk, WiFiConn@ct and AutoStart functions but also a 3D MultiFlex tray and FlexLine baskets. Find out more information at www.rdr.link/KH029

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KITCHENS

PRODUCT ROUND-UP

1

just out

2

3

1. BLANCO

2. NOVY

3 BERTAZZONI

Adding to its sink offer, Blanco has introduced a ceramic collection with slim rims and small radius designs. It includes Belfast farmhousestyle ranges, which come in Crystal White finishes and contemporary models, including Axon, Etagon and Zenar which come in Crystal White, Magnolia, Black and Basalt. All feature the PuraPlu coating, which reportedly makes the sinks scratch-proof; heat and cold, acid and stain resistant. See the full range at www.rdr.link/KH035

Extraction manufacturer Novy has introduced the Novy Fusion Pro, a built-under hood, which protrudes only when in use. The glass panel features touch controls integrated within the surface, and the hood can also be activated using an optional remote control or via InTouch when installed above a Novy InTouch induction hob using controls on the hob’s surface. It boasts three speed levels and has a free flow rate of 815³/h with a maximum noise level of 59dB. See the video at www.rdr.link/KH034

Italian kitchen appliance manufacturer Bertazzoni has bolstered its refrigeration offering with the addition of built-in fridge freezer models. The A+ rated 900mm and 750mm models offer capacities of 355 litres and 456 litres, respectively. These premium refrigerators are available with stainless steel doors finishes allowing customisation within the Professional, Master or Heritage Series, or panel-ready for kitchen doors. Read more at www.rdr.link/KH030

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4

5 4. STOVES UK appliance brand Stoves has unveiled its Precision Deluxe range cooker collection. The range spans 24 products across four fuel options, three sizes and two colour choices. Precision Deluxe range cookers feature Umbra glass, which appears black until the oven lights are on, and across the range is the Quad Flex oven with ProFlex cavity splitter for 900mm models, 5kW burner on the gasthrough-glass model and the option of Zeus Bluetooth Connected Timer, allowing the oven to be controlled by App. See the entire range at www.rdr.link/KH031

5. REGINOX Reginox has launched Zen, a range of granite sinks which can be inset or installed as an undermount. Featuring a 200mm deep bowl, complemented by a rectangular overflow and integrated waste cover, Zen sinks are manufactured using Keratek Plus technology which reportedly offers an impact-resistant finish. Zen comes in a choice of three sizes and in Light Grey, Black or White. Download more information at www.rdr.link/KH033

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STONE-EFFECT WORKTOPS

KITCHENS

Rock & Roll We take a look at how stone-effect worktops have made an impact broadening sales and design potential

1. CRL STONE Part of the Ceralsio ceramic surfacing collection is Cervino, which features marbleinspired patterning on a white background.

It is available in a satin finish. Discover the worktop’s technical specifications at www.rdr.link/KH036

1 Bringing the outdoors into the home is nothing new, with natural materials forming an intrinsic part of high-end interior design. Marble, granite and concrete have been the go-to for kitchen worktops, however a raft of stone-effects spanning quartz, porcelain, solid surface and laminate have made the trend more accessible.

This doesn’t only mean it is within reach of a broader span of budgets, although undoubtedly stone-effects are far less price prohibitive, but also offers greater design possibilities. As part of the hypernature trend, the inherent material qualities of stone effects may actually be better than natural stone - think ease of fitting, reduction of weight, seamless joints and an impermeable structure.

Broader design possibilities Managing director of Daval Simon Bodsworth comments: “We have found that stone-effect surfaces have opened up a myriad of design possibilities, especially with the current trend for mixed materials, encouraging end users to explore new techniques, finishes and solutions.” In fact, Pronorm recently introduced stone effect laminate worktops in a choice of thicknesses from 16mm through to 100mm “to contrast thinner and thicker worksurfaces together as a style element in a scheme”, explains UK & Ireland business manager Jason Grinton.

And head of UK operations of Rotpunkt Matt Phillips explains using stone-effect worktops

allow designers to meet the trend for larger surfaces, explaining: “It’s possible to achieve a large expanse of marble – worktop, splashback and wall panelling – without the risk of cracking, due to the product being lightweight, costeffective and sustainable.”

In fact, this is reflected in the HQ showroom of Pronorm, as Jason Grinton comments: “We created a monolithic island unit completely clad in stone effect laminate that looks outstanding, which in other materials would be eyewateringly expensive, as well as challenging to fabricate, handle and install” He adds: “Several of our retailers have replicated this exact set in their showroom to show its design potential and it has worked very well for them.”

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KITCHENS

STONE-EFFECT WORKTOPS

2 2. EGGERSMANN Quartzite Blanco Nuvola has a distinctive marble-like grey vein running thoughout the surface. It can be used for worktops, island units and splashbacks. View the PDF brochure at www.rdr.link/KH037

Country and contemporary The beauty of stone-effect worktops is that they can meet the trends for country-styled classical kitchens as well as more urban looks. Managing director of CRL Stone Simon Boocock elaborates. “The shift towards industrial styling in the kitchen has helped with stone-effect surfaces now being chosen for the contemporary setting too, rather than just being seen as appropriate for a more classically-styled setting.” And head of operations at Brandt Kitchens Julia Steadman agrees, adding: “A chunky, stone-effect worktop fuses beautifully with classic Shaker-style cabinets for an update on a country kitchen while a stone-effect worktop, with a thinner profile, is the perfect partner for a modern kitchen.” And, of course, stone-effects tie in with the ongoing trend for grey tones in the home, too. But the question hot on every kitchen designer’s lips must be what decors should they have in their arsenal to meet the broad tastes for stone-effect worktops?

Mirroring marble The consumer’s love affair with the white kitchen is far from, as product manager for solid

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3 surface at IDS Steven Fisher explains: “It’s worth remembering that white remains a highly popular choice in solid surface because it offers a pure aesthetic that will work in a range of kitchen schemes, as well as being timeless.”

And such is the impact of white, IDS which exclusively sells solid surface Durasein, reportedly holds the largest choice of whites of any distributor in the country. And this has influenced and helped establish the trend for marble-effects. “This time, last year, we were

seeing more in the way of marble-inspired patterns being introduced in worktops and with neutral tones continuing to dominate décor trends, the design interest that marble veining brings continues to be a great way of expressing character in the kitchen”, explains Simon Boocock of CRL Stone.

And, indeed, the veined marble continues to be popular and has just been introduced by Sylmar Technology in what it claims to be a first for solid surface – Calcutta White. Managing

KITCHENS

STONE-EFFECT WORKTOPS

4

3. KARONIA Moonscape has recently been added to the Mistral solid surface worktop collection. It features a mix of concrete grey and sparking while with random swirls so each piece is unique. Read more and order a sample at www.rdr.link/KH038

4. CAESARSTONE Reflecting the trend for dark, natural stone decors is the quartz worktop 5100 Vanilla Noir.

Part of the Supernatural Design Collection, it features a veined surface. Read the technical information at www.rdr.link/KH039

5. CD (UK) Corian has extended its palette with the introduction of Aggregate, Terrazo, Nuwood and additions to Onyx and Prima. Adding to its Prima range is Smoke Drift (shown) with wisps of chocolate and caramel and Windswept in soft tan and beige. Find out more at www.rdr.link/KH040

5

6. PRONORM As part of a four-strong luxury laminate worktop launch, Pronorm has introduced Marble Carrara.

It can be used for worktops, splashbacks, panels and cladding. View the PDF brochure at www.rdr.link/KH041

7. SYLMAR TECHNOLOGY The Signature dÊcor of the Minerva range of solid surface worktops is Calcutta White, which features veining and is claimed to be an industry first. It’s impervious, virtually seamless and can be fitted with standard woodworking tools. See the video and request swatches at www.rdr.link/KH042

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6

director of Sylmar Technology Peter Holt explains: “We saw the trend shift towards striking veining flowing throughout the surface, the desire for materials to be influenced by the natural world, the lure of marble and paler tones to complement decors within the modern home and we had a vision to create this as a solid surface. We are proud to announce what I believe to be an industry first, we have successfully created a Calcutta marble in a solid surface worktop. To meet the demand of larger island sizes, we are also able to create larger pieces than before.” The company has also recently introduced three concrete-inspired decors to its Minerva range – Travertine Haze, Silver Haze and Concrete Haze.

While Karonia, which manufactures Mistral solid surface worktops, opts to not mimic but be influenced by natural stone instead. Director of Karonia Andrew Pick-up explains: “We also inform the process with current trends. This way we begin with a classic idea and combine it with our market knowledge and experiences.” It has recently introduced Aria, based on its sparkling white Polaris décor, which features marbleinspired veins.

Dark and dramatic But what’s next for stone-effect worktops? While Calacatta marble-styles remain perennially popular, the paler shades have been joined by more dramatic veining. Jason Grinton of Pronorm explains: “The trend started with paler neutrals and whites, moved into the still very popular Calacatta marble territory and latterly into more dramatic colours and richer veining.” And marketing co-ordinator for Cosentino UK & Ireland Laura Davie agrees: “Previously, surface trends have been driven by demand for classic marble-look surfaces – so those with creamy white and grey veining inspired by natural stones such as Calacatta Marble. Now, more so, the emphasis is on a realistic look and the neutral hues in our homes are moving away from colder palettes, so softer tones such as our Dekton Arga, inspired by Taj Mahal quartzite and Dekton Korso, with its warm grey colouring are growing in popularity.”

Caesarstone believes darker colours will also become a key focus for the on-trend kitchen studio, as Jon Stanley, vice president of marketing for Caesarstone UK says: “There is a recent movement in bespoke interiors that is seeing designers and consumers step away from the traditional white kitchen worktop in favour of a darker, more dramatic look that incorporates tactile textures and industrial elements.”

Now, more than ever, there is a variety of surfacing materials, to meet the demand for stone-effect surfacing, at every budget. So there’s no excuse not to rock and roll in kitchen worktop sales.

7

BATHROOMS

LIGHTING

Bright ideas Has bathroom lighting now stepped out of the shadows, challenging the technology found in kitchens? Think integral illumination, decorative statements and colour matching It’s not for the first time bathroom design has followed kitchens, from furniture units – think tambour doors and internal compartments – through to decors. And the multi-functional roles kitchens play in the home, from practical cooking area to living space, has been mirrored in the bathroom too. Although not a public area– a Me rather than a We space – the bathroom now combines the function of cleaning as well as relaxation, and this is met by layering lighting.

Managing director of lighting supplier Industville Marketa Rypacek comments: “Both rooms are similar in that they benefit from functional task lighting as well as decorative lights, which helps create a layering effect.” But managing director of InHouse Wayne Dance points out: “The use of LED lighting in the kitchen has not witnessed dynamic change. However, the use of bathroom lighting has sky rocketed, swiftly moving from mirrors and mirrored cabinets to task intelligent, colour-changing models and furniture that

1 features fully-integrated and motion sensor lighting.” And marketing manager of Utopa Nicola Hardwick agrees “The choice of lighting for bathrooms is now much more sophisticated with mood lighting and motion-activated sensors to allow the homeowner a flexible choice of lighting solutions.”

Popular lighting

the bathroom. Such has been the move towards furniture featuring integral lighting, Utopia has just introduced its Contemporary Fitted collection with three points of illumination.

Nicola Hardwick of Utopia comments: “Plinth illumination create a subtle, ambient light which lifts the base cabinets while the lighting under the wall cabinets gently illuminate the worktop

Ceiling spots, illuminated mirrors and cabinets are still the most popular choice for a bathroom, as product manager for Sensio Lighting Neil Oldfield points out: “Illuminated bathroom mirrors and cabinets continue to be a large growth area in bathroom lighting.” Perhaps it’s because they can provide additional lighting in the smallest of spaces. A wider choice of lighting has seen growth in decorative lighting too. Marketa Rypacek of Industville states: “We have seen a huge interest in pendant lighting. It adds uniqueness to the bathroom.”

2

Integrated illumination At the same time, to provide layered lighting, there has been a growth in illumination integrated into furniture and even nightlights in WCs. Just like soft-close doors in the kitchen, Illumination can add a further level of luxury into

1. DURAVIT XViu mirrors and mirror cabinets can come with an icon control on the mirror’s surface. It has a colour changing mode and can be continuously adjusted from 2,700 kelvins (warm light) to 6.500 kelvin (cool light). Find out more details at www.rdr.link/KH043

2. SENSIO Mistral is an 800x500mm pebble shaped mirror, which can be fitted portrait or landscape and has a backlit design. It comes with touch sensor control and offers a choice of cool or warm white colour temperatures. Download the specification guide at www.rdr.link/KH044

3. PELIPAL

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The use of lighting creates a partnership of functionality and luxury, as in the Solitaire 7025.

It has a motion sensor which switches the light on when the user approaches. Find out the technical information at www.rdr.link/KH045

and basin area beneath. Finally, the ceiling illumination frames the whole concept, transforming the atmosphere in the room.”

Consider colour matching However, an increase in lighting also brings with it a new level of complexity, ensuring colour renditions match. “Having consistency of colour is key”, exclaims Marketa Rypacek. And Neil Oldfield of Sensio advises designers to check lamps emit the same coloured LED light, as well as offer an IP-rating. He continues: “At Sensio all our lighting works together and from the same 24V drivers and controllers to ensure an optimum and desired output.”

Bathroom companies offer colour changing lights to create differing moods at different times of day. Sales director of HiB Ash Chilver points out: “For example, the pure white, almost blue end of the spectrum is ideal for creating a slick appeal and making sanitaryware look sharper, whilst warmer hues are perfect for generating a cosy, homely feel. All of which encapsulate the spa-like atmosphere.”

But it also means the colour can be tuned to match complementary lighting. Duravit XViu mirror and mirrored cabinets can come with an icon control on the mirror’s surface, which has a colour changing mode. It means the lighting can

4 be continuously adjusted from 2,700 kelvins (warm light) to 6.500 kelvin (cool light).

Creating whole concept But most importantly, accomplished designers will consider lighting as part of the overall bathroom scheme. They will consider it part of the holistic process, rather than an afterthought. Wayne Dance of Inhouse comments: “Today’s bathroom designer has a responsibility to create relaxing and functioning spaces and whilst integrated LED lighting has transformed bathroom design, it’s crucial to consider how elements work together.”

He concludes: “The latest innovative lighting options are putting the creativity into bathroom design and that is exciting.”

5 4. HIB Summit pendant lighting features a handblown glass shade, encasing a retro LED lamp. It is IP44-rated and comes with an adjustable 1m cable. Find out about the range at www.rdr.link/KH046

5. UTOPIA The Contemporary Fitted furniture collection, shown here in Flat White, features three points of illumination. This includes plinth lighting, illumination beneath the wall cabinet and above to act as an accent. See the video at www.rdr.link/KH047

BATHROOMS

PRODUCT ROUND-UP

1 1. VADO

just out

Extending its brassware portfolio, Vado has introduced the Individual by Vado collection of taps, showers and accessories in a choice of six finishes. These include brushed black, brushed gold, brushed nickel and bright gold finishes for retail markets, and brushed bronze and bright nickel for specification and contract markets.

Get details on the individual products in the range at www.rdr.link/KH048

2. LAKES Manufacturer of showering spaces Lakes has launched the Bay series of enclosures, with product names inspired by the bays of Britain.

The range features soft closing doors, branded hardware, and a choice of PureVue low iron glass and AllClear stay-clean glass as standard.

The series will be introduced as a rolling launch, starting with the Carradale Hinged Door. See more on this story at www.rdr.link/KH049

3. ROCA

2 54 SEPTEMBER K&BNEWS www.kandbnews.co.uk

Extending its brassware collection, Roca has introduced Malva designed to sit alongside round, soft or square sanitaryware shapes. It boasts Cold Start technology to ensure water is only heated when it is required. The Malva collection includes standard height and extended height mixers, as well as built-in bath and shower mixers. Find out more about Malva at www.rdr.link/KH050

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4. VALDAMA Italian bathroom manufacturer Valdama has unveiled the Acquarello wash basin created by Prospero Rasulo. It features soft lines and is available in two-tone effects with contrasting basin and drain cover. Designers can choose from 11 finishes, spanning gloss and matt white through to yellow Zolfo, pink Velato and green Laguna. For the full range of colours, download the brochure at www.rdr.link/KH051

5. SANIFLO Adding to the Kinedo brand is the Eclipse range of enclosures. They are available in multiple configurations, including corner and recessed, and can be specified with pivot or sliding doors up to 1600mm in length. Each door and panel is manufactured from toughened 6mm glass, with profiles adjustable up to 30mm to cater for uneven wall surfaces. Find out more at www.rdr.link/KH052

6. PJH Expanding its matt black brassware, PJH has introduced the Finissimo collection. It spans a range of basin mixers, as well as a bath filler, and bath/shower mixer. Operating on a minimum water pressure of 0.5 bar for the standard and cloakroom basin mixer taps and 1.0bar for the rest of the brassware range, Finissimo comes with a 10-year guarantee. Read more on this story at www.rdr.link/KH053

www.kandbnews.co.uk K&BNEWS SEPTEMBER

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DESIGN

SME EXPERTISE

Design know-how PLANNING ADVICE Inclusive kitchens The FiRA Kitchen Layout Design Guide offers best practise for designing kitchens to meet the needs of older people

Whether you’re a novice or an experienced designer and just want a refresher, here we offer in-depth knowledge on products, materials, applications and planning. So you can design your clients’ projects with confidence

In the UK we have an ever ageing population. The number of people aged over 65 is increasing and for this reason it is important design keeps up with the maturing generation. Physical limitations, associated with getting older, necessitates designers adapt to ensure they are designing kitchens inclusively.

Kitchen tasks and workloads can be minimised if the space has been designed appropriately. Too often heights, depths and storage capabilities are overlooked, resulting in a below par space. Kitchen designers should cater for a universal spectrum, allowing accessibility for people of all ages and abilities.

Reduced capabilities A person aged 65+, generally, can only achieve about 75% of earlier capabilities in strength and endurance. The needs and capabilities of elderly people have to be considered when specifying worksurface heights, cupboards and windows and the forces required to operate drawers.

Mechanically-assisted drawers allow users with reduced muscle strength and limited manual dexterity to open them easily. They can be opened with a hand, knee or foot.

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Diminished reach People tend to shrink with age and have a reduced reach. In addition, there is an increased likelihood of the development of a health condition such as arthritis. Cabinets that are too high are a problem and this is exacerbated when users get older. Consider using pull out systems, less deep cabinets or lowering the cupboards significantly.

Lower cupboards also present an issue, as items get pushed to the back making them harder to reach. This is easily avoided by using pull-outs in the lower cupboards. However, the elderly struggle to bend down and then get up again. Therefore designers need to ensure low storage space is only for rarely used items.

Elderly users can bruise more easily due to a weakening of the skin structure and reduced muscle and fat mass. It is important to reduce obstructions and hard edges that could result in injury to an elderly user.

Working heights ISO 3055:1985 gives guidance on working heights in the kitchen while sitting. They are relevant for wheelchair users or those who cannot stand for long periods of time.

The appropriate working height for food preparation is between 600mm and 800mm.

For washing up, the height is between 750mm and 850mm. It also states if the height of the worksurface is fixed, then adjustable seating is required. For wheelchair users, a minimum clear height of 650mm under worktops and sink bowls is required.

Making worktop areas accessible for all users is a great way of creating an adaptable kitchen space. This is particularly important when elderly users are living with others in their home. A change in height of the worktop can provide great benefits in usability and allows all users to get full use of the space.

Reproduced with kind permission of FIRA. For a copy of the Kitchen Design Layout Guide visit www.fira.co.uk

Sponsored by

CAD DESIGN

FITTER’S ADVICE

Back to school

Think sustainably

Training can help designers sharpen their design skills and grow their business. Tracy Pearson, 2020’s UK training co-ordinator, looks at some of the options

Installers offer their experience to designers, enabling them to create plans which provide more efficient installations. Mark Conacher, director of Liberty Fitting Service, says consider waste separation bins more often

Training has many benefits ranging from improving efficiency, boosting morale and self-esteem, and increasing confidence. CAD training gives designers the skills to create better designs more quickly and efficiently, utilising the space available in the best way possible, and to include the latest, high-yielding premium features. Customers can then be provided with a stunning image and 360° panorama of how their new kitchen or bathroom will look, shortening their purchase decision-making process and making it more likely they’ll sign on the dotted line!

So, if designers want to get ahead of the competition and start producing designs that virtually sell themselves, then there are lots of options available from basic skills development through to advanced level techniques, including webinars and bespoke online and classroom training that suit your needs.

Maximise investment Classroom training gets designers out of the office, away from the phone and allows them to concentrate in a dedicated learning environment. Going ‘back to school’ is a more immersive design skills experience allowing designers to learn about the full potential of CAD software and the advanced features it has to offer. Alternatively, the trainer can come to a showroom if there is a large group. With a custom on-site class, kitchen and bathroom design companies can maximise their training investment, working with the trainer to create an agenda that fits their needs.

Going online If designers can’t get away from the office and are looking for training or would like to improve their technical skills in one specific area, then a custom online class could be the answer. Each training session only lasts two hours, so they’ll still have time to get day-to-day work done, but it will provide tips, tricks and techniques to not only enhance designs and increase speed but also improve a designer’s accuracy.

2020 runs regular webinars at 2020spaces.com/webinars and for information on 2020 Fusion training visit 2020spaces.com/training/2020fusion/

Waste and the separation of waste for recycling is such a massive issue across the world, not just in the UK. With environmental issues being at the forefront of politics everywhere, designers have a unique opportunity to do their bit and help educate the customer on the importance of including a waste separation system within their kitchen.

There is a huge choice of waste separation bins for kitchens on the market these days, bins of various sizes and colours. Therefore finding the right bin set up that will work for each customer is key.

Waste bin systems can easily be hidden behind a hinged door or they can be designed as a pull-out drawer.

The positioning of any bin system should be based on the location of the sink, food prep area and larder, where possible, as these are the areas that will generate the greatest amount of waste.

Where space is limited in the kitchen, the inclusion of a food waste disposal unit within the sink could also be considered.

I had a conversation with one of our own customers, recently, and the topic of the waste bin system that we had incorporated in her new kitchen came up. It turns out that a small bonus with her new bins had come to light during the short time she had been using them.

Due to the size of the bins and the fact they were colour coded, the same way as her main bins outside, meant her younger children were more than capable of taking the various waste bins outside and emptying them into the appropriate larger bin. It was now about who was getting to empty the bins rather than the opposite way around.

Just a small conversation educating the customer about waste separation bins, and in turn the customer educating her children, can lead to bigger changes in how we handle our waste in the kitchen - and that has to be a good thing!

DESIGN

AWARD WINNERS

2020 Fusion Inspiration Award winners Kitchens & Bathrooms News spoke to three winners of the 2020 Fusion inspiration Awards to find out more about their winning designs, the challenges they faced and their inspiration.

VOTER’S CHOICE AWARD David Fitton of Mill Town Kitchens was presented with the Voter’s Choice Award for his kitchen in a new-build extension.

Working to a tight budget, he managed to fit a lot into the space which transitioned from cooking to informal and formal dining

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CAD supplier 2020 recently announced the winners of its Fusion Inspiration Awards, which reward designers for their skills creating kitchen and bathroom projects. Now in its third year, the Awards saw more than 100 entries from designers acoss the UK and Europe. These submissions spanned five categories Kitchens, Bathrooms, 2020 Cloud Decorative Items, 360 panoramas and Voter’s Choice.

A judging panel selected the winner of each category. For the new Voters’ Choice category, the top three entries which recieved the highest number of peer votes became finalists, with the final winner determined by the judges. In addition, the judges also picked their favourite design for the Expert’s Choice award.

Kevin Matthews from Duo Kitchens and Bathrooms of Derby scooped the Kitchen category, while the Bathroom category was won

by Matthew Thomas from Liberty Home Design.

Oscar Morrell of Raycross Interiors won the Decorative Cloud category, and Raj Jethwa from Sydenhams Kitchens and Bathrooms scooped the 360° Panorama category. David Fitton from Mill Town Kitchens was named the winner of the inaugural Voter’s Choice category. And completing the line-up of winners, the Experts’ Choice winner was presented to Yaprak Yalcinkaya from Designer Kitchen Direct.

We spoke to Yaprak Yalcinkaya (YY), Oscar Morrell (OM) and David Fitton (DF) about their designs and the challenges they faced.

Q: Can you give an overview of your design?

David Fitton (DF): It was a fairly straightforward design in a new-build extension. The space was quite tight, and the customer wanted to fit a lot in for a limited budget. It was important to try to bring the existing space and extension together.

Yaprak Yalcinkaya (YY): We wanted to create a luxurious kitchen with dark cabinets and ambient lighting, which would add some depth to the kitchen. With the help of industrial features, like exposed bulbs and brick walls, we achieved a modern kitchen with a polished look.

Oscar Morrell (OM): The design wasn’t a huge project, but we put a lot of effort into it as the client had previously received poor renders and plans from other companies. The customer loved technology, a minimalist colour palette, and the odd organic touch, which is why we added wood/concrete effects with copper.

Q: What was the biggest challenge with the brief and how did you overcome it?

DF: The client wanted to create a kitchen and entertaining space. They are keen home cooks, and so the design had to incorporate a range

EXPERT’S CHOICE AWARD Yaprak Yalcinkaya from Designer Kitchen Direct educated her client on the use of dark and contrasting light colours in the kitchen.

She created alternative visuals using CAD and the client chose the dark version

cooker, an American-style fridge freezer and also plenty of worktop space. They wanted an area for a breakfast bar and wine cooler, along with a transition from kitchen to relaxed seating to formal dining areas. As it was part of a larger house renovation, the budget was quite tight.

YY: The biggest challenge with most designs is to go against the perception a kitchen should have bright and warm colours. Wie were lucky our customer liked the idea of dark cabinets but was hesitant about it all being dark. So we created a few alternative visuals with the help of 2020 Fusion.

OM: We had a relatively short time frame to complete this project and, with structural works needed, we had to liaise with the architects to ensure our design would fit in the planned space. This meant several changes along the way, as the architect’s plans changed.

Q: How long did it take to come to the final design solution?

DF: It took a couple of hours to come up with the design and a little time to incorporate finishing touches, to demonstrate to the customer how the space could be used.

YY: At Designer Kitchen Direct, we tend not to rush things. Like all other projects, this had a few revisions with layout and colours until it was perfectly designed.

OM: Our initial design was planned within two weeks of the first client consultation. From there, we made only a few changes, as needed, when the architect’s plans changed.

Q: What are you most pleased about with this kitchen design?

DF: The final rendering came out well and using the Panoramic feature helped close the sale.

YY: I am pleased with the ambient lighting.

Without the correct lighting, this wouldn’t look as rich as it does now.

OM: We are most pleased with how happy the client was with the design. At Raycross Interiors, the mark of a good design is nothing less than absolute client satisfaction.

Q: What guidance would you offer any designer who is considering using 3D CAD? DF: Choose a product that is well established, has a good support team and training, and has all the catalogues which are regularly updated.

YY: Make sure the 3D CAD specialises in the type of design you do.

OM: Customers expect to be able to receive first-class service. I feel designers need to be able to demonstrate their CAD skills to take the customer on their 3D journey.

DECORATIVE CLOUD AWARD Taking place during structural works, Oscar Morrell of Raycross Interiors had to liaise with architects and modify the scheme when there were changes to the building works.

He used a minimalist colour palette, with added warmth through copper lights.

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BUSINESS

SUPPLIER PROFILE

Making an entrance

Ideal Standard has opened the doors to its new Design and Specification Centre in Clerkwenwell, London. We find out about its return to the UK’s architectural heartland

2 1. DRAPER’S HOUSE LOCATION The entrance of Draper’s House features the company’s new logo and Ipalyss basin

2. DESIGN TEAM An in-house team is on-hand to help professional designers throughout the specification process

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Having closed its specification showroom The Bath Room in Clerkenwell, following the expiration of its lease, Ideal Standard has returned to the heartland of the architectural community. And what a comeback! Following an investment of £1million, the brand has stepped up its presence from its former first floor location to a four-storey premises, with a street level entrance. Marketing director of Ideal Standard UK Katie Cope explains why the company made a return to the area: “We’ve had plans for a long time to move to a more prominent and larger space. So when the lease came to a natural end, we took time to find our perfect location.”

Great British brands Sited in Draper’s House, the former home of fashion brand Alexander McQueen, the design history and link between these iconic British brands was a powerful connection not lost on Ideal Standard. Katie Cope admits: “There are so many beautiful buildings in Clerkenwell, we viewed a lot to find the right one. Then we heard on the property grapevine that Draper’s House was going to become available and we instantly knew that was going to be the right location for us. It certainly lends an interesting piece of

1 design history to the story of our new, beautiful centre.” General manager and designer at the London Design and Specification Centre Bart Sobieszczanski agrees saying it not only reflected the company’s vision “but we were immediately in love with the original features, heritage and feel of it. The space seemed to be ideal on so many levels.”

All-inclusive space After a year of planning, it took 10 weeks to complete the 4,000sqm space, which has been created for professionals working across the spectrum of residential and commercial environments. The Design and Specification Centre brings together all Ideal Standard Group brands under one roof, beneath its recently revised identity and mission statement “Better Together”. And this ethos is reflected in its support of trade professionals, too, as Ideal Standard has a team of designers based in the showroom to help its customers throughout the specification process, using visualisation technology. Katie Cope explains the objectives of the space “really is about bringing people together to inspire new ways of thinking that result in better designed bathrooms.”

3 Bart Sobieszczanski explains how the company set out achieving its aims: “We needed to build a space that would effectively highlight the key selling points of solutions that meet the different needs of varying markets.”

Sobieszczanski adds the structure of the building helped. He explains: “The different floors really enhance the customer journey, enabling us to zone the different activities, creating a flexible space that is both open and welcoming and private at the same time.”

Following the appointment of Roberto Palomba as chief design officer, the centre showcases his first collections for the company.

These include a revised version of the Conca suite, originally created in 1972. And taking centrestage at the entrance is the Ipalyss basin, which is available in a choice of 10 colours.

Sobieszczanski points to a “Simple is Beautiful” design philosophy for the centre, which was far from effortless, adding: “We were constantly fighting natural urges to add more – more of everything; more detail, more colour, more products, more complexity. Keeping things simple can be hard.”

Creating a destination In fact, Ideal Standard didn’t shy away from any difficult decisions, opening next door to bathroom brands already established in the locality. So how difficult was it to create a standout Design and Specification Centre in an area renowned for architectural bathroom spaces? “It was a challenge”, admits Sobieszczanski adding: “We are exposed to big competition, and a serious judging panel among the world’s best architectural and design practices in Clerkenwell and the wider London areas.” He continues: “Creating a stand-out showroom is easy.

Creating a stand-out showroom that is also humble, simple, flexible with longevity built into its approach was much more difficult.”

Making an impression The success of the Design and Specification Centre will now be judged by the interest-levels of professionals. Katie Cope explains: “I think a

4

5 key indicator of its success is about getting positive feedback from visitors into the showroom but it’s of course also the number of professionals we have coming through the doors taking an interest in seeing what Ideal Standard has to offer.” And she adds: “So far, it’s been fantastic. I’ve heard a lot of positive feedback from visitors regarding the look and feel of the space, as well as how our products look in situ.”

In fact, Ideal Standard goes as far to say its vision for the showroom has been realised.

Sobieszczanski concludes: “This showroom is a reflection of the design philosophy of Ideal Standard and we achieved our vision. This was to engage with our customers, providing a space they want to use for business, inspiration and entertainment.”

3. URBAN STYLING In a black and white display, reflecting the trend for urban interiors, is Sottini’s Vara freestanding bath and Ombrone Totem basin

4. INJECTING COLOUR Injecting colour into the roomset displays, Sottini’s Ippari assymetric furniture is shown in gloss dark blue and dark oak. It is complemented by Fusaro (left) and Stirone (right) basins

5. MINIMALIST ROOMSET Part of its first collaboration with Roberto Palomba was the creation of Conca, a re-imagined version of its original 1970s suite .

It includes this freestanding bath

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NEWS & VIEWS

COMPETITION

WIN InSinkErator food disposer A top-of-the-range Evolution 250 food waste disposer could be yours Kitchens & Bathrooms News has teamed up with InSinkErator to give one lucky reader the chance to win an InSinkErator Evolution 250 food waste disposer. The top-of-the-range Evolution 250 food waste disposer diverts food waste from ending up in landfill and was presented the Good Housekeeping Institute (GHI) Approved status in 2018 Using a bladeless, three-stage grinding system and high torque Dura-Drive induction motor, inedible food waste, such as vegetable peelings and banana skins, is ground into particles. This is then flushed away down the sink through the standard plumbing. And all this is achieved using “ultra-quiet” technology, meaning it is 60% quieter than standard models In addition, where there is an anaerobic digester within the sewage system, the nutrients from the food waste can be recovered and turned into biogas and fertiliser. Food waste is therefore dealt with instantly, safely and hygienically, as well as in a sustainable manner.

What’s more, the overall hygiene in the kitchen is improved, as it eliminates the unpleasant odours that come from food waste in the bin.

Designed to ensure smooth running of the

food disposer and extended product life, it features an overload protection and autoreverse action. It also comes complete with an 8-year parts and labour guarantee.

The InSinkErator Evolution 250 food waste disposer is designed to fit under all sinks. It has a Quick Lock mounting assembly, created for faster and easier installation, and comes with a stainless steel strainer basket and matching

TO BE IN WITH A CHANCE OF WINNING THE INSINKERATOR EVOLUTION 250 FOOD WASTE DISPOSER, SIMPLY ANSWER THE FOLLOWING QUESTION: The InSinkErator Evolution 250 offers how many stages of grinding?

■ 1 ■ 3 ■ 30 Send your answer along with your name, job title, company name and business type, address and work telephone number to: InSinkErator competition, Kitchens & Bathrooms News, Regal House, Regal Way, Watford, Herts, WD24 4YF or fax to: 01923 246901.

Alternatively, email: pturrell@hamerville.co.uk

stainless steel sink stopper with polished chrome cover. This is complemented by a builtin air switch in black, chrome and brushed steel.

For more information on InSinkErator and to find out about its entire portfolio of food waste disposers and instant hot water taps visit www.rdr/link/KH057

Name:............................................................................................................................

Company name: ........................................................................................................

Job title: ........................................................................................................................

Business type: ............................................................................................................ (i.e. bathroom showroom, house builder, interior design) Address: ......................................................................................................................

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Sign here if you wish to receive/continue to receive a FREE regular copy of Kitchens & Bathrooms News Signature:....................................................................................................................

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Are you involved in the buying, selling, specification, design or distribution of kitchens, bathrooms and associated products?

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TERMS AND CONDITIONS Entry deadline is September 30, 2019. The winning entry will be drawn on October 1, 2019 and the winner will be notified within 30 days. The promotion is open to UK mainland residents except employees of Hamerville Media Group or anyone professionally connected to the competition. The winner’s name will be printed in the November issue of Kitchens & Bathrooms News. The prize includes delivery to a mainland address only. The prize is as stated, does not include installation, and no cash alternative will be offered. InSinkErator is not responsible for any kitchen alterations should the prize not fit The winner will be the first correct entry drawn. Tick here if you wish your details to be passed on to third parties. ■

62 SEPTEMBER K&BNEWS www.kandbnews.co.uk

LAST WORD

NEWS & VIEWS

Why retailers should offer finance Commercial director of Ideal Bathrooms Danielle Lillis says kbb retailers who don’t offer finance could be left behind industries competing for big-ticket purchases

“Offering finance options, even short-term arrangements in which nothing is paid for the first three months, with no deposit, could help to entice consumers and give them the confidence they need to make the purchase.”

Budgeting for a new bathroom can often be a real headache for consumers. For the majority buying big ticket items, such as cars or sofas, the only realistic option is to take out a finance arrangement. So why isn’t this the norm for bathroom retailers? It’s clear to see the bathroom industry has fallen behind. Flexible finance is a payment model that is widely accepted for other major household purchases, providing consumers greater choice and a variety of options.

Ideal Bathrooms’ Ideal Industry Report 2018 discovered even with the average bathroom carrying a price tag of £10,000, only 9% of the bathroom retailers, merchants and multi-channel retailers surveyed said they offer a finance facility. Although, this number has increased slightly since 2017.

The report also revealed in the current climate of uncertainty regarding Brexit and the potential for another recession in its wake, fewer consumers are willing to spend their savings.

Investing heavily in a new bathroom isn’t high on their priority list. It’s time for retailers to consider how they support consumers and provide them with confidence to invest in turning their dream bathroom into a reality.

Offering finance options, even short-term arrangements in which nothing is paid for the first three months, with no deposit, could help to entice consumers and give them the confidence they need to make the purchase.

The options Although finance is a relatively new development for bathroom retailers, there are a number of retail finance options available, allowing companies to drive their sales goals and provide flexible payment choices for consumers. Whether online or through a

showroom, full payment could take place over a period of one to four years, interest-free or at a fixed APR, providing an affordable, attractive solution for both parties.

Other popular options retailers could consider include thinking about whether a deposit would be required initially - an upfront payment of 10% is quite common. Would there be a minimum spend limit in order to qualify for credit? Do your consumers need to meet any particular criteria in order to be eligible for finance? Common criteria include being over the age of 18, having a credit card, and being a UK resident for three years or more.

Benefits to retailers So, how could offering finance options benefit you as a bathroom retailer? In more ways than you might initially think. Not only will offering alternative payment possibilities make you stand out from the crowd, you could unlock new sales potential. By giving customers the freedom to purchase how and when they want, within your terms and conditions of course, you will improve the consumer journey and ultimately increase your opportunity to maximise sales.

Finance options help to make a desirable bathroom more attainable for consumers, giving them flexibility to select payment terms that suit their budget, the ability to make a larger investment and achieve that indulgent bathing experience they’ve been dreaming of.

It makes perfect sense for our industry to embrace flexible finance and offer them something new. Is there demand for this kind of finance option? I certainly think so and strongly believe it’s worth exploring further to try give our industry the extra boost it needs in these times of uncertainty.

www.kandbnews.co.uk K&BNEWS SEPTEMBER

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PRODUCT

SHOWCASE

To book a panel in this section please call Nina Goldberg on 01923 237799 or email nina@hamerville.co.uk MUDD

SNICKERS MUDD FAST FIXER

Finish that tiling job sooner with MUDD Fast Fixer.

Polymer modified for extra flexibility, MUDD Fast Fixer is suitable for fixing porcelain, ceramic and some natural stone tiles.

Water and frost resistant, it can be used internally and externally, and because it is fast setting, grouting can take place only THREE hours after fixing!

Available in white or grey, it is so easy to mix and apply – simple and gets the job done!

What’s more, because of its flexibility it can be used on key installations such as heated screeds, under-tile heating and other areas with limited movement.

www.mudd-tiling.com

SANIFLO

KELLER KITCHENS

SNICKERS WORKWEAR’S NEW LOOSE-FIT STRETCH TROUSERS FOR MAXIMUM MOBILITY ON-SITE Hi-tech stretch fabrics and ergonomic designs ensure close quarter mobility at work.

With a range of new AllroundWork stretch trousers available throughout the UK, there’s plenty of flexibility for every professional craftsman and woman to stretch their performance on site comfortably.

The new stretchy work trousers for men have a loose fit for a classic Snickers Workwear look and feel, with stretch Cordura for increased durability as well as improved ventilation and close quarter mobility.

Getting information on the Snickers’ new stretch work trousers is easy. You can call the Snickers Helpline on 01484 854788, checkout the website and download a digital catalogue at www.snickersworkwear.co.uk or email

For more information please visit the Kinedo website www.kinedo.co.uk

KÖNIGSTONE

Königstone’s new Premium Joint is perfect for seamlessly fitting two or more pieces of stone alongside each other. It is strong, sturdy, and most importantly, it’s less visible. It has standard joints to ensure a smooth and continuous surface; perfect for homeowners wanting a large or angular worktop design.

The joint can be fitted with any Königstone worktop and with a Königstone approved installer, who is specifically trained in advanced site jointing techniques. A perfect finish is achieved when the installer fits the new stone surface using the latest specialist equipment and complementary resins.

For further information on Königstone, please email info@konigstone.co.uk or visit www.konigstone.co.uk.

64 SEPTEMBER K&BNEWS www.kandbnews.co.uk

For further information, please visit www.kellerkitchens.com.

info@snickersworkwear.co.uk

SOLID GEAR

TOTAL ECLIPSE It’s been a busy year of product launches for Saniflo. And now, hot on the heels of numerous Kinedo enclosure and shower tray launches, another range, the versatile Eclipse, has been added to the growing portfolio. It joins Kinesmart, Fast 2000 and Kinespace in the rapidly developing line-up of easy to install shower enclosures from Kinedo.

Better known for its range of integrated cubicles, Kinedo has developed a reputation for delivering shower products that save on installation time, look great and offer versatility.

The Eclipse range delivers on all fronts.

CLASSIC CREATIVITY FROM KELLER KITCHENS New from Keller is the classic GL5100 model. The elegant design pictured makes use of classic green hues combined beautifully with chic golden handle trims and a melamine fronted kitchen island in Walnut for a warm wooden touch.

Perfect for homeowners who like flexibility, this kitchen lends itself to creativity. With a range of stylish shades available from the Master and Trend collections, along with 1,950 NCS colours, and a variety of lacquer finishes from structured to silk gloss and high gloss, a kitchen can be created for any interior design scheme.

AQATA REEDED GLASS

NEW FROM SOLID GEAR – THE ONYX SAFETY SHOES AND BOOTS. Great value safety footwear with the unique BOA closure system for maximum comfort.

Nowadays, good safety footwear is part and parcel of a comfortable day’s work on site – just like good working clothes and quality hand tools.

Combining maximum comfort and protection with a robust and durable design, Solid Gear’s Onyx is available as a shoe or a boot and ideal for different types of on-site work.

To get more information on Solid Gear - the Next Generation of Safety Footwear - visit the website at www.solidgearfootwear.com alternatively, call the Hultafors Group UK Helpline on 01484 854788.

Introducing the DS402, a stylish and efficient reeded glass wet room panel. With its retro vibe and mildest hint of 70’s glamour, the slight blurring effect created by the reeded glass adds an elegant touch of modesty to the showering area.

The 10mm thick panel has a smooth easy-to-clean internal showering surface and a reeded texture on the exterior. This single glass sheet can be framed in chrome, matte black or polished gold; a colour co-ordinated towel-rail can be added as an extra embellishment to the exterior.

www.aqata.co.uk

CERAMIQUE INTERNATIONALE

VOGUE

The beauty of the Integral Collection by Vogue UK, lies in how the hidden valve is concealed within the towel rail at the manufacturing phase. Allowing the pipe work and isolation valves to be concealed within or on the other side of the wall, this integral design promises a sleek, seamless appearance with the same level of control as a standard, more visible valve.

The vertical IVCN021 model is a sleek option for warming towels in the bathroom, especially when floor to ceiling space needs to be maximised. It is also available as a horizontal IVCN021 model.

www.vogueuk.co.uk

Leading tile distributor Ceramique Internationale has launched a new collection of brick-shaped glazed wall tiles, suitable for bathroom and kitchen walls. the Farrow collection is available in a traditional 100 X 300mm brick size and is made up of seven soft and soothing colours, including Ivory, Light and Mid Grey and Charcoal. Also featured in the range are shades Antibe Blue and Emperor Red – deep, rich colours which help to beautifully showcase an area without dominating it, making them ideal choices for feature walls.

www.tilesandmosaics.co.uk

MARKET PLACE

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ADVERTISEMENT INDEX 20-20 Technologies................................................................................(page 57)

InSinkErator ..............................................................................................(page 45)

Blum ..................................................................................................(pages 20, 21)

International Decorative Surfaces ....................................................(page 51)

Blum ............................................................................................................(page 29)

Karonia ......................................................................................................(page 11)

BMA ..........................................................................................(inside back cover)

Kohler Mira ............................................................................(inside front cover)

CR Laurence ..............................................................................................(page 49)

Kronospan ................................................................................................(page 23)

Caesarstone ..............................................................................................(page 13)

Kudos Shower Products........................................................................(page 15)

Caple............................................................................................................(page 35)

Reginox ......................................................................................................(page 16)

Crown Products ..................................................................(outside back cover)

Sylmar Technology ................................................................................(page 46)

Electrolux ..................................................................................................(page 37) Elica ............................................................................................................(page 31)

PRODUCT SHOWCASE

Fisher & Paykel........................................................................................(page 38)

MUDD ..........................................................................................................(page 64)

Franke............................................................................................................(page 9)

Snickers ......................................................................................................(page 64)

Glen Dimplex ..............................................................................................(page 4)

Keller Kitchens ........................................................................................(page 64)

Glen Dimplex ............................................................................................(page 32)

Saniflo ........................................................................................................(page 64)

Grohe ..........................................................................................................(page 25)

Solid Gear ..................................................................................................(page 64)

GX Glass......................................................................................................(page 45)

Aqata ..........................................................................................................(page 64)

Hettich ........................................................................................................(page 19)

Königstone ................................................................................................(page 64)

HIB................................................................................................................(page 53)

Vogue ..........................................................................................................(page 64)

Hills Panel Products ..............................................................................(page 17)

Ceramique Internationale ....................................................................(page 64)

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