Kitchens and Bathrooms News January/February 2024

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JANUARY/FEBRUARY 2024

KBN KITCHENS & BATHROOMS NEWS

The Kitchen Depot Celebrating 20 years’ trading, franchise director Graham Bucktrout talks about its plans for growth

Kbb 2024 Explore hottest trends at UK’s largest KBB trade show

The business magazine for kitchen & bathroom professionals

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N O 1 8 4 VO L 1 8 J A N UA RY / F E B RUA RY 2 0 2 4

CONTENTS NEWS & VIEWS 5

First word Editor’s comment

7

News Round-up of industry headlines

10 BMA Column Chief executive of the BMA Tom Reynolds outlines what the latest update surrounding Defra’s mandatory water label will mean for retailers

12 People appointments Appointments and promotions across the industry

13 Talking shop Director of Strategic Professionals Sharon Southcott says retailers should explore and exploit their competitive advantage for business success

15 Last word Managing director of Falmec UK Sean Drumm says a warm welcome, ongoing communication and putting on a show are key ingredients for successful retail customer service

17 Kbb 2024 preview What to look out for at the UK’s largest bathroom and kitchen exhibition with over 230 exhibitors

\17 KITCHEN TRENDS 40 Kitchen trends 2024 We check out five kitchen trends set to drive spatial design and specification in 2024.

42 Just out The latest kitchen products on the market

SHOWROOMS & SUPPLIERS 31 Interview President and CEO of Franke Home Solutions Barbara Borra talks about how the brand has transformed while ensuring consistent retail support

34 Retailer focus Kitchen retail franchise The Kitchen Depot has celebrated its 20th anniversary and opened its 20th showroom. We talk to franchise director Graham Bucktrout about plans for growth

37 Supplier profile Recently-appointed managing director of Laminam UK Gavin Shaw says porcelain will be the next big thing in surfaces and plans to be at the fore of the development in retail

\46 BATHROOM TRENDS 44 Bathroom trends 2024 We check out the bathroom trends which will influence interior design in 2024.

46 Just out The latest bathroom products on the market

\ 37

RETAIL BUSINESS 48 Company matters SME advice offering support across sales, management, financial, marketing and social media

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F I R ST WO R D

Welcome 2024 It’s the start of a New Year and a time when KBB retailers can rejuvenate and reimagine their businesses to face opportunities and challenges of the 12 months ahead. With 2023 offering mixed success for retailers, nearly two thirds (64%) are already more optimistic about 2024, according to a LinkedIn poll by KBN. Certainly the confidence in the KBB industry has been rewarded for Harrison Bathrooms, which has achieved its highest ever order intake in one day, and worktop supplier Roann has achieved a record turnover of £12million.

According to the BBC “The economic shockwaves from the pandemic and Ukraine war appear, finally, to be calming.” It means that KBB retailers can plan ahead, more confidently, for business opportunities in 2024.

While the economy may still be far from recovered, it is resilient, and offers opportunities in this contracted but lucrative KBB retail sector. KBN has found the most popular prospects for KBB retailers in 2024 include expansion

of their business and diversification.

National retailers and KBB franchises continue to extend their network to capture a wider share of the market.

Expect this to be mirrored in the independent retail sector too.

While those looking to gain more share of spend are broadening their offer, looking at new markets, new services and new product sectors. Following a drop in consumer footfall, national and independent retailers are seeking to target new markets, such as house developers.

Easy Bathrooms is planning to branch out from supply-only sales, adding a nationwide installation service, and those

looking to expand into new product sectors will be thrilled to see the return of the biennial Kbb Birmingham exhibition.

Expecting more than 15,000 visitors through the doors, the Kbb Birmingham exhibition will showcase more than 250 brands for retailers awaiting its return.

Moreover, this biennial event provides an opportunity for the KBB community to gather under one roof, and forge a clear route ahead for independent retail.

Of course, 2024 will have its challenges, which 12-month period doesn’t? Most recently, large UK retailers have voiced concern that attacks on shipping containers in the Red Sea could see shortages and price hikes. But accomplished KBB retailers will take learnings from the past years, assess whether this will affect their business, and put appropriate plans in place. So, with cautious optimism, let’s look ahead to what 2024 brings!

Editor

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JANUARY/FEBRUARY 2024

KBN KITCHENS & BATHROOMS NEWS

@KANDBNEWS

Editor Philippa Turrell e: pturrell@hamerville.co.uk

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Kitchens & Bathrooms News, Hamerville Media Group Ltd, Regal House, Regal Way, Watford, Herts, WD24 4YF.

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The Kitchen Depot Celebrating it’s 20 years’ trading, franchise director Graham Bucktrout talks about plans for growth

Group Advertisement Manager Craig Jowsey e: craig@hamerville.co.uk

Kbb 2024 What to see at the UK’s largest KBB trade show

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The business magazine for kitchen & bathroom professionals

ABC total average net circulation 13,505 (for 11 issues distributed between January to December 2022)

The Kitchen Depot on its plans for growth (p. 34)

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NEWS & VIEWS

MAKING HEADLINES European first in global roll-out

F&P to open Experience Centre in 2024 Luxury New Zealand appliance brand Fisher & Paykel is preparing to open its experience centre on Wigmore Street, London, in early 2024.

Following updates to the project in late 2023, the official opening will see the launch of the first Fisher & Paykel Experience Centre in Europe.

Chief operating officer for Fisher & Paykel UK, Ireland & Europe Stephen Rickersey commented: “Often referred to as the design capital of the world, London will very shortly be home to the first Fisher & Paykel

Experience Centre in Europe.

“It is both an honour and privilege to be able to bring the rich and immersive culture of New Zealand to our market as we take the next step to support our ambitious business plans in the UK and beyond.”

Designed in collaboration between Brinkworth, bespoke cabinet maker Jacob Alexander, Fisher & Paykel’s experience design team, and Alt Group, it forms part of the company’s global rollout of experience centres.

The space has been created to reflect the brand’s ‘Designed in

New Zealand’ ethos, which prioritises architecture with meaningful connections to place and respectful of culture, history and materials.

Cook succeeds Tim Pestell

Saniflo appoints new MD Following the retirement of managing director Tim Pestell, Saniflo has appointed David Cook to the position.

Cook joined Saniflo as sales director and MD designate in May 2023 and has spent the time shadowing the former MD, meeting customers and gradually taking the helm.

He has joined at a time when the company is expanding its business with the launch of decorative wall panels Kinewall and growth of its commercial range following the acquisition of Zehnder Pumps.

Prior to joining the company, Cook was sales director at Baxi Heating, where he worked for 26 years.

Cook stated: “I am delighted to join the Saniflo team and make official my new role as managing director.

“Following in the successful footsteps of Tim [Pestell], my aim is to increase Saniflo’s share of the commercial pump market, whilst also focusing on the Kinedo showering range.”

Key spaces within the Experience Centre include a Minimal Kitchen, Fabric Care Solutions and Social Kitchen and dining space for 10.

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NEWS & VIEWS

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Two-thirds more hopeful for next 12 months

IN BRIEF KBB professionals optimistic for 2024 Supplier Harrison Bathrooms has announced a record-breaking start to 2024, with its biggest order intake ever recorded in one day. The team processed 670 orders, on January 3, totalling £585,000, to achieve this landmark, and it excludes any bulk and forward orders. Read more at www.rdr.link/KAV001 Bathroom and kitchen brassware brand Grohe has announced Primaflow F&P has joined its UK network of distributors. Stocking the Grohe Professional portfolio for trade and showrooms, retailers will receive next-day access to lines such as Eurosmart, Essence, Tempesta and Euphoria from Primaflow F&P. View this story at www.rdr.link/KAV002

The majority of KBB professionals are optimistic about business in 2024, according to a LinkedIn Poll created by Kitchens & Bathrooms News – KBN. According to the results of the poll, nearly two thirds of KBB professions (64%) stated they were more optimistic about KBB retail sales in 2024.

The KBN poll featured for a week on LinkedIn and 114 votes were cast during that time.

Editor of Kitchens & Bathrooms News – KBN Philippa Turrell commented: “It’s great to see KBB retailers have confidence in the market, despite the challenging times they have faced over the past couple of years.

“While the market may remain somewhat uncertain,

accomplished KBB retailers are able to adapt.”

Writing on LinkedIn membership director of the Kbsa Malcolm Scott stated positive retailer views were supported by UK economic growth, a drop in inflation and wage increases.

He commented: “The Institute for Fiscal Studies estimates that an interest rate of 5.5% over two years holds back underlying growth in an economy by over 4%, suggesting that as interest rates come down, overall

UK GDP will increase.”

It follows on from sector research by Kbb Birmingham which reported mixed success for the KBB sector in 2023 but with two-thirds of retailers reporting the same or greater revenue than the prior 12 months.

All of which is despite a challenging time for retail, as reported by the Office of National Statistics (ONS) with sales broadly around the same level for the past three months

National retailer to launch Simply Install Wakefield-based quartz worktop supplier Roann Limited has reported a record year in 2023, with a £12m turnover. It follows a record year in 2022, which saw a 15% increase on year-on-year sales and turnover of £8.3m. Read more on this story at www.rdr.link/KAV003 Trade association the Kbsa will host its KBB Industry Conference 2024 on October 9 at The Belfry Hotel & Resort, in Sutton Coldfield, West Midlands. Its Retailer Dinner will take place the day earlier on October 8. Find out more at www.rdr.link/KAV072

Easy Bathrooms joins BiKBBI ahead of installation roll-out Bathroom retailer Easy Bathrooms has joined The British Institute of Kitchen, Bedroom & Bathroom Installation (BiKBBI) as Retail Installation Standards Partner.

The partnership is in preparation for the launch of Easy Bathrooms’ national installation service, Simply Install, for its 139 showroom estate.

Speaking on behalf of Easy Bathrooms, head of installations David Rowley said: “We’re delighted to be working with

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BiKBBI as we develop Simply Install across our showroom estate over coming weeks and months.

“I have worked with BiKBBI for many years and enormously value the work they drive within our industry.

“At Easy Bathrooms, we completely understand the challenges facing the industry, especially the evident shortage of skilled labour across the construction and home improvement sector.

“We’ll work with BiKBBI,

not only to connect and work with the very best specialist bathroom installers, but to collaborate efforts in the building of a sustainable, future pipeline of professional installers for tomorrow.”

BiKBBI provides compliance requirements, connects the business with new installers and helps deliver training.

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NEWS & VIEWS

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Journey from Oakwood to Uform

Uform celebrates three decades trading Kitchen and bedroom manufacturer Uform celebrated its 30th year in business with an event at the Dunadry Hotel & Gardens, Co Antrim.

Employees from the company and its sister business Andoras, which manufactures premium furniture, attended the evening event which included dinner, 30th themed games and prizes.

Founded in 1993 by brothers Eamon and Paul Donnelly along with their late father Eddie, the anniversary comes as Uform has diversified into the bedroom industry.

Commenting on the 30 years, co-founder and non-executive director Eamon Donnelly said:

“When Uform was established three decades ago as Oakwood Door Designs, we had a clear vision on where we wanted to take the business and were confident that we could lead the industry in terms of product design and service.

“With passion, determination, a skilled team of people and a thorough understanding of our customers’ needs, we have grown significantly in recent years and are immensely proud of our achievements”.

The Uform Group employs a combined workforce of over 400 people across both Uform and Andoras, it’s Donegal-based sister company which sells made-to-

order furniture through its luxury brand Novelle.

Group CEO Simon Oliphant commented: “To reach 30 years in business is a significant milestone and we’re very focused on what the next chapter looks like.

“Under the direction of our senior leadership team and with the support of our investors, I’m in no doubt that The Uform Group has a prosperous future ahead.

“In our relatively short history, we’ve made significant advancements, driven innovation through various aspects of the Group, achieved great success and built a solid reputation for expert service that delivers for our customers.

“We have an ambitious growth plan for the next chapter, which will pave the way for an even more promising future.

“I’d like to take this opportunity to thank our loyal customers for their continued support. We remain committed to delivering on our vision of being easy to do business through extensive choice, quality, and convenience, whilst offering a world class service.”

The water label: A critical update Tom Reynolds, CEO of the Bathroom Manufacturers Association, outlines updates surrounding Defra’s mandatory water label for KBB retailers In response to the escalating demand for water and the imperative to curb water usage, Defra expects the introduction of mandatory water efficiency labelling (MWEL) will help it meet its vision. Aiming to inform consumers and businesses, this policy move will impact many products, including WCs, urinals, taps, showers (including electric models), dishwashers, washing machines, and washer-dryers.

Defra’s vision for reducing

water consumption involves a 20% reduction in public water supply use per person by 2038, with a projected launch of MWEL regulations in the coming year and full implementation by 2025.

While the industry applauds efforts to address water scarcity challenges, concerns have been raised potentially avoidable costs estimated at £20 million to taxpayers if Defra continues developing its own MWEL scheme.

The UK already has the Unified Water Label (UWL), a voluntary initiative that industry leaders such as IKEA and BMA-branded manufacturers utilise to label their products. UWL provides

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detailed water and energy information for water-related products, empowering specifiers and end-users to make informed choices. Backed by stringent technical criteria and annual audits, the UWL has become a symbol of reliability.

The BMA is actively engaging with Defra and is keen the UWL be utilised as a route to speedy implementation of the MWEL policy. The crucial area to highlight for retailers is once the regulations are in place, they must make the label visible to the customer, including on room sets, in-store or online and catalogues. It’s a significant obligation as they could face action from a national enforcement authority if they

fail to comply.

Heightened awareness is essential for the bathroom retail industry to adapt to impending changes. It is advisable to understand the benefits of the UWL in the meantime, as whatever MWEL scheme is employed, customers will need your expertise to explain what the label means to them.

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Double digit growth for trade association

“Record” growth of Kbsa retail members Finishing 2023 with double digit increase Kbsa announces “record” member growth Trade association the Kbsa has announced “record” double digit growth of retail members during the last two months of 2023.

A total of 17 new members from across the UK have joined the association, as follows: ● Dale Jones Kitchens, Greater Manchester ● Eclipse Kitchens & Bedrooms Ltd, Wigan ● Kitchen Culture (Cambridgeshire) Ltd, Cambridge ● Gainsborough Kitchens Ltd, Lincolnshire ● Thomas Vaughan Ltd, Glamorganshire ● Creating Spaces Group Ltd,

Halifax Chris Sharp Cabinets Ltd, Lincoln ● The KBB Centre, Ipswich ● Creative Interiors By Design, Suffolk ● Icon Kitchens, Croydon ● The Little Kitchen and Bathroom Company, Derbyshire ● Crown Homeworks Limited, Grantham ● Phoenix Kitchens Ltd, Metheringham ● Dale Interiors of Jacksdale Ltd, Nottinghamshire ● Cook & Sleep Kitchens and Bedrooms, Lincoln ● Kings Norton Kitchens Ltd, Birmingham ● Barras Home Improvements Ltd, Coventry These follow on from a quintet of ●

retailers who joined the trade association in September 2023.

Retail and corporate membership director Malcolm Scott said, “I am delighted to welcome all 17 retailers into the Kbsa.

“As the UK’s only trade association that supports the independent KBB retailer, the Kbsa offers unrivalled support and business benefits that enable retailers to operate more

efficiently and profitably.

“We are continuing to invest in our 5-year plan to increase the profile of the Kbsa and improve member benefits, which has undoubtedly helped us achieve substantial growth in membership this year.

“2024 promises to be a great year for the Kbsa as we become bigger and stronger, there has never been a better time to join the Kbsa.”

Energy efficiency important in MDA purchase

GHI unveils Energy Efficiency accreditation Lifestyle magazine brand Good Housekeeping UK has launched the Good Housekeeping Institute (GHI) Performance + Energy Efficiency Accreditation for major domestic appliances.

The accreditation ensures an appliance has passed GHI’s quality assessment tests for performance and its energy usage is consistent with the efficiency shown on its label.

According to the GHI, the Performance + Energy Efficiency Accreditation has been created to offer consumers peace of mind and transparency

in their purchasing decisions.

Recent research among the Good Housekeeping audience found just under three fifths (59%) of consumers are concerned about carbon emissions, and many of them are taking action to reduce use of energy at home.

In addition, when it’s time to replace an appliance, a third are taking the sustainability of a product – which for white goods is likely to include its energy efficiency – into account before purchasing.

Initially, the accreditation will

focus on major domestic appliances, covering ovens, dishwashers, washing machines and tumble dryers and aligns with the latest Advertising Standards

Authority (ASA) guidelines.

The launch comes at a time when Good Housekeeping Institute UK celebrates its 100th anniversary.

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PEOPLE

POSITION FILLED Appointments and promotions across the industry

UTOPIA Bathroom furniture manufacturer Utopia has welcomed Gary Porter as business development manager for South London and the South East. With over 25 years of experience in the bathroom industry, he joins the company from Novellini UK. Porter worked there as an area sales manager.

OLIVE & BARR British kitchen brand Olive & Barr has promoted showroom manager Nicolle Whyte to the position of design director and company partner. Having studied for a BA in Interior Design, she joined Olive & Barr in 2021, following several years of working with some of the industry’s leading kitchen brands. In her new role, Whyte will be part of the expansion of Olive & Barr into new territories and will nurture designers.

REGINOX Sinks, taps and accessories manufacturer Reginox UK has announced the promotion of Rebekah Tomkinson to UK sales manager. Celebrating her 10th year working for Reginox UK, she was former area sales manager. As part of her new role, Tomkinson will have responsibility for the nationwide sales force.

RANGEMASTER British range cooker manufacturer Rangemaster, part of Middleby Corporation, has appointed Alyshia Humphreys as national account manager. Humphreys has experience of appliances having worked in buyer roles at Wren Kitchens. In her new role, she will work with Rangemaster’s national retail accounts.

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TA L K I N G S H O P

Find your competitive advantage

Director of Strategic Professionals Sharon Southcott says retailers should explore and exploit their competitive advantage for business success

A

s we plunge headlong into 2024, which is potentially going to be a challenging year, now is a good time for independent showrooms to reflect and ensure they understand the competitive advantage they offer and how to maximise these advantages.

But what do we mean by competitive advantage? Competitive advantage can be simply delivering goods/services better than your competitors or demonstrating a greater comparative/differential value than your competitors and communicating that information to the desired clients. Embrace being different!

Discover your advantage But where do we start? First, look at what is going on in the world around you – mortgage rates, inflation, politics, social factors, advances in technology. How could these impact your business? Next, consider the resources you have available. These include knowledge, staff, location, reputation. What are your strengths and weaknesses as a business?

Then look at your ability to utilise these resources effectively. Your resources plus your capabilities create distinctive competencies. This enables innovation, efficiency, quality and customer responsiveness. It is these distinctive competencies that can be leveraged to create competitive advantage.

Things to consider 1. Customer experience Know your market – what type of customer

Don’t be a secret find.

Communicate your competitive advantage to leverage the opportunities!

consistency but keep an eye out for something new. Embrace emerging technologies like AI to create engaging shopping experiences.

do you attract? What are their needs? Get to know the customer and utilise that information to tailor recommendations, promotions, and communication to individual preferences. Provide excellent customer service. People buy from people and the core principles of independent retail is to build trust and reputation. Make the most out of being accessible and the expert advice you can offer.

5. Competitive pricing

2. Supply chain optimisation Build relationships with the supply chain.

Suppliers should be your partners not barriers. Seek market information from them.

3. Marketing and branding Use digital marketing channels effectively, including social media, content marketing, and where possible targeted online advertising. Be a part of your community. Try to think of something to make your brand special to differentiate you from the rest. Talk the same language as your customer. Engage them in conversation, build trust and get them interested in what you have to offer.

4. Innovation Regularly introduce new products to attract customers and stay ahead of market trends.

Don’t fall into a ‘habit’ of always listing the same suppliers/same products and sticking with those you know. It’s fine to have

Clearly communicate the value proposition to customers, whether it’s through quality, exclusivity, or service.

6. Social and environmental responsibility Embrace sustainable and eco-friendly practices in sourcing, production, and packaging, appealing to environmentally conscious consumers. Engage in socially responsible initiatives, contributing to the local community and developing trust.

7. Agility and adaptability Develop an agile business model that allows for quick adaptation to changing market conditions. Make sure processes and procedures can be adapted without unnecessary additional costs. Be responsive to customer feedback and market trends, adjusting strategies accordingly.

By combining these strategies and staying attuned to market dynamics, retailers can position themselves competitively and sustain long-term success in a dynamic and evolving retail landscape. Remember don’t be a secret find. Communicate your competitive advantage to leverage the opportunities.

Discover Strategic Professional Services at www.rdr.link/KAV071

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L A ST WO R D

First impressions count

Managing director of Falmec UK Sean Drumm says a warm welcome, ongoing communication and putting on a show are all key ingredients for successful, retail customer service

H

ave you ever walked into a shop or showroom and not felt welcome? Or perhaps you were even made to feel like you were disturbing the staff? That is exactly what I have found as I go about my daily life travelling around the UK visiting kitchen showrooms. No big cheery ‘hello’ or ‘good morning’ expressed with a smile. In fact, the most that some receptionists can normally muster is to ask: ‘You ok?’. What sort of a greeting is that? You have already made the prospect feel bad by the lack of acknowledgement, so why make it worse by adding meaningless words?

Create a welcome In my opinion, there is nothing like being greeted by a big smile and a cheery ‘hello’, followed by a little bit of enthusiasm and interest. After all, it costs absolutely nothing.

More importantly, it always makes a huge difference to the recipient.

I have visited a local restaurant where the owner does not ask ‘Do you have a reservation?’. Instead, he says ‘Good evening, did we know you were coming?’ with a big smile on his face. And if, for whatever reason, no reservation has been made in advance, he

I believe in setting the bar high by always trying to treat people as I would like – and expect - to be treated myself. will go out of his way to make it possible for you to eat there.

In other words, I think it’s imperative to remember that first impressions count in every situation. It costs nothing to be courteous to anyone who decides to walk through your door. That’s why I believe in setting the bar high by always trying to treat people as I would like – and expect – to be treated myself.

Customer communication ‘The customer is always right’. We know full well that this is just not true. Let’s face it, we have all experienced the client who is totally unreasonable. There is only so much you can do for a client like that, by being positive and proactive. But at some point, you already know that there will come a time when you must draw a line.

In my experience, the best plan of action is to deal with any issue head-on. By keeping the client informed, they will feel that you are on their side (whether you are or not!) and that their issue, however trivial in your book, is being addressed. Whatever the scenario, it’s

all down to effective communication. We have all wasted time waiting in for that delivery or tradesperson who just never turned up; put yourself in their shoes and always show empathy.

Make a show I advise putting on a show for any potential client who makes the deliberate – and usually well-considered – decision to walk through your door to visit your showroom. They are worth the effort. And I think that a relatively easy and effective way to do this is by visually demonstrating working appliances.

With cooker hoods, for example, I suggest having your initial chat with the client around an island fitted with an overhead extractor.

Sound levels are so low on renowned brands as to not be intrusive, allowing you to point out the many benefits with ease. In this way, the client becomes aware of useful, additional facts that might just carry them ‘over the line’ when the time comes. And they will remember your enthusiasm.

After all, you and I are all salespeople first and foremost. Titles don’t sell, people do.

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kbb Birmingham 2024

More than 230 exhibitors, from over 20 countries, show products across 25 categories.

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KBB BIRMINGHAM 2024

A-Z Exhibitor listing ACQUABELLA Stand D44 Acquabella will use KBB to showcase its latest products on a stand featuring serene Japanese aesthetics. Its new collections includes the Noon Slate bathtub, new grates for its Base and Arq models, the Alma Slate shower tray, and a collection of sinks called Acquasolid. Additionally, Acquabella will present a palette of trending hues with Season colours. Discover more about the company at www.rdr.link/KAV005

ARMAC MARTIN AGA

Stand: L115 Luxury brass hardware and accessories manufacturer Armac Martin will unveil its latest collections at this year’s kbb Birmingham. The highlight of the show will include its handle range Cocktail, which was two years in the making and reimagines glassware silhouettes to offer three design stories. In addition, it will debut its range of luxury bathroom accessories, as well as its first collection of sockets and switches.

View more at www.rdr.link/KAV009

Stand J75 Owned by Middleby Residential – AGA and La Cornue, which makes its debut at Kbb Birmingham, will be shown alongside sister brand Novy (see p.26) at Kbb Birmingham.

AGA will showcase Era, its first ever glass model, all-electric AGA eR7 and Raspberry colour, joined by an AGA Rayburn Ranger. La Cornue will showcase Grand Palais 180, Flamberge Rôtisserie, Castel 60, and competitively-priced range of Cornufé cookers. Discover more about Middleby brands at www.rdr.link/KAV006

AQUALLA BRASSWARE/ADAMSEZ Stand D64, D70 In its first UK outing since the change of leadership, with Ruth Black now managing director, Aqualla Brassware and Adamsez will have stands which visually represent its brand ethos. The stands will feature a showcase of new products, focused on customer-centric design and sustainability, as well as highlighting how the company will give retailers a competitive edge in terms of product and partnership. Read more about the company at www.rdr.link/KAV007

GET YOUR TICKET The UK’s biggest kitchen and bathroom trade exhibition, Kbb Birmingham returns to the NEC from March 3-6, 2024. More than 250 kbb brands from over 20 countries will be present, as well as the return of the Kbb Innovation Awards. Register for your ticket at www.rdr.link/KAV008

ASKO Stand M112 On a stand measuring 44sqm with a theme of Scandinavian design, Asko will display 15 products including its entire Style laundry range and Wine Climate Cabinet. It will showcase washing machines, tumble dryers and heat pump Drying Cabinets all made from stainless steel and its three-zone Wine Climate Cabinet with a Virtual Sommelier feature, allowing users to learn about their wine’s provenance. In addition, Asko will focus on sustainability, showcasing its environmentally-friendly practices used when manufacturing its appliances, which are built to last for 20 years. View all its appliances at www.rdr.link/KAV010

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KBB BIRMINGHAM 2024

BLUM Stands B98, C85 and C90 Component and fittings manufacturer, Blum will cover three adjacent stands. It will allow visitors to explore living spaces ranging from the compact through to open plan and aims to show retailers and manufacturers design ideas and its sustainability efforts. The Blum stands will be found surrounding the Kbb bar and adjoining the Innovation Awards, of which Blum is a sponsor for the sixth year running. Discover more about Blum at www.rdr.link/KAV011

CA’ PIETRA Stand G50 The House of Ca’ Pietra will showcase several new collections at KBB Birmingham, including wood-effect slat tiles, salt effect tiles and the Victorian Style Collection where its designs are routed in the 19th Century. These will be joined by a porcelain version of Terracotta tiles and the launch of Minérale luxury vinyl tile flooring.

Read our interview with Ca’ Pietra at

www.rdr.link/KAV013

BORA Stand K90 Adding to its vented hobs and X BO steam oven with integrated odour filtration, Bora will introduce its refrigeration for the first time to a UK audience. Bora Cool and Bora Freeze feature convection cooling, separate cooling circuits, No Frost Technology and Bora Fresh zero, which boasts refrigeration and storage areas. With an integrated odour filter, the refrigerator features “easy-to-remove” inserts, which can be used in the appliance and placed directly on the table.

Read more on this at www.rdr.link/KAV012

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CAPLE Stand L80 Appliance, furniture, sinks and taps specialist Caple will focus on its WiFi-operated Sense Premium products as well as its new black glass finish and the new Caple Plasma air cleaning solution. Its stand will feature a demonstration kitchen, including an induction hob hidden beneath the worktop, where regional training managers will be talking through the functions of cooking products. In addition, kitchen sets will demonstrate the hierarchy of the Caple oven range Classic, Sense and Sense Premium. Read more on this at

www.rdr.link/KAV014

CLEARWATER Stand M113 Among a raft of new sink and taps, Clearwater Products will showcase its Twist and Spray Tap at Kbb Birmingham. The Twist and Spray aerator provides two flow types from a non-splash aerated flow to a needle-jet spray and is available across several tap styles. It will be joined

by Pioneer, which taps into the ongoing trend for industrial styling.

Discover more at www.rdr.link/KAV015

CREST TIMBER PRODUCTS Stand S104 Established for 40 years, Bristol-based Crest Timber Products is launching a 12-year guarantee on all of its kitchen and bedroom doors. It will also introduce Crest in a Box at the show, which will include a choice of five sample doors with complementary cornice for retailers. The company has also created a new website where you can find out about its product and services at

www.rdr.link/KAV016

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KBB BIRMINGHAM 2024

FRANKE

CYNCLY Stand L70 Global provider of software for living spaces Cyncly will bring its connected portfolio of kitchen, bathroom, furniture and wardrobe software solutions to Kbb. It marks the first UK event where Cyncly will showcase its integrated solutions for the KBB industry including Virtual Worlds, Winner Flex, EQ Flex, Ideal Spaces, 3CAD, Mozaik and Insight. EQ Flex allows retailers to manage leads, from quotation to ordering and taking payment, while Ideal Space allows retailers to inspire and qualify customers. Discover more at www.rdr.link/KAV017

HAFELE UK Stand S70 Häfele UK will celebrate 100 years of furniture fitting manufacturing at this year’s Kbb show, showcasing legacy products and revealing its latest launches. Hero products on the stand will include its Flex Lighting System (pictured), as well as the latest products from Grass, Smeg, Abode and Zuma. Häfele will also be sharing its re-vamped range of services, spanning technical and design support, as well as customisation options. Discover more about the company at

www.rdr.link/KAV019

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Stand J70 Kbb 2024 will be the first UK exhibition where Franke will showcase its full Home Solutions portfolio and will feature a mix of new launches and show current lines for the first time in the UK. Key highlights will be appliances from the Mythos Black Line collection, the Heritage Collection of classic-styled taps including a Polished Nickel finish, new hob extractor models across its Mythos, Maris and Smart ranges, as well as its AQ Sense cooker hood range and T-Shelf island hood. Find out about the Franke portfolio at

www.rdr.link/KAV018

HARRISON BATHROOMS Stand: E54 Under the theme Colour by Scudo, Harrison Bathrooms, will launch its latest collection for the year ahead. As part of Scudo’s Edition 18, it will launch Koko brassware, Esme floorstanding furniture for cloakrooms and ensuites and Boho freestanding unit. In addition, the brand will showcase waterproof Waterguard bathroom furniture, Muro Plus modular furniture, frameless Momentum wetrooms, Puriti sanitaryware and a selection of marble basins. See more about Scudo Bathrooms at www.rdr.link/KAV020

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“We are launching our new Scudo 18 collection” Commercial director of Harrison Bathrooms Shaun Corcoran explains why he is looking forward to revealing its stand and new products

HETTICH Stand: R70 Hettich will demonstrate its values as a company passionate about interiors, with a transformation of its LightTower launched in 2023.

Already presented a KBN Most Wanted Kitchen Product, the LightTower will be revealed with a “transformational” new option on Hettich’s Kbb 2024 stand. This will be joined by sliding doors for flexible interiors and hidden kitchens, and a “game-changer” for interior space management. Discover more about Hettich at

www.rdr.link/KAV021

Q

Why have you chosen to exhibit at Kbb Birmingham and how important are trade shows to your business?

Kbb Birmingham is the perfect opportunity to showcase the latest bathroom innovations from Scudo for 2024 at Europe’s leading event. Exhibiting at Kbb and other trade shows allows us to meet key customers to engage and gain unparalleled exposure to generate valuable leads.

A

Q A

What will be the story of the stand at Kbb Birmingham and what will be your hero launches?

We’re excited to reveal our stand at Kbb which has been designed to stand out and leave a lasting impression. Our ‘Colour by Scudo’ theme has instant impact with several vibrant displays to showcase our unique offer.

We are launching our new Scudo 18 collection in the New Year and Kbb will be the first opportunity to showcase this. Our hero products on display include our new Koko opulent brassware and Boho freestanding furniture, which features a stunning matt black frame and rustic oak accents. Other highlights include our stylish Esme cloakroom unit, innovative Waterguard bathroom furniture, next generation Muro Plus, frameless Momentum wetroom with innovative sliding door, stylish Puriti sanitaryware and marble basins.

Q A HOUSE OF ROHL Stand D68 Bringing together Perrin & Rowe, Victoria + Albert, Shaws and Riobel House of Rohl enables the company to steamline specification and ordering for retailers. It will showcase products from all four brands as well as Aqualisa, which was acquired by parent company of House of Rohl Fortune Brands at the end of 2022. Hero of the stand will be the Armstrong bathroom collection and preview of a new midcentury kitchen tap collection from Perrin & Rowe. Discover more about the brand at www.rdr.link/KAV022

Who would you like to attract to your stand and what will be the benchmark of success for you at the show?

The event usually attracts upwards of 15,000 visitors over four days. We are looking forward to showing our existing customers the latest Scudo innovations and product launches for 2024 and engage with as many customers as possible who are looking for a bathroom supplier with our unique proposition. The ultimate success of the show will be based on brand awareness, lead generation and relationship building.

Our ‘Colour by Scudo’ theme has instant impact with several vibrant displays to showcase our unique offer.

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KBB BIRMINGHAM 2024

IDS Stand: R110 Agile delivery service and expansive décor choice are the key messages coming out of the Swiss Krono Showbus, in partnership with its distributor IDS. It is fitted out to showcase the global décor collection of 170+ options, available through IDS. Kbb is also the launchpad of a dedicated UK range of over 90 decors in 18mm MFC, curated

by IDS to meet the commercial and design needs of companies manufacturing kitchen, bedroom and bathroom furniture. Find out more about IDS at

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K NIGSTONE Stand: M114 Worktop specialist Königstone will launch KönigCeramic, a sintered surface, at Kbb Birmingham and its Athena quartz collection will form part of the Innovation Awards. Available in eight colours, KönigCeramic slabs are created using natural minerals compacted to high density and fired at over 1200°C. Visitors will be able to see the surfaces and speak to Königstone experts who will answer any questions. Find out more details about Königstone at www.rdr.link/KAV025

www.rdr.link/KAV023

MHK Stand P84 European full-service association for independent KBB retailers, MHK will return to KBB Birmingham with a stand exploring the theme of “Making the Difference”. It will showcase the benefits of MHK membership for kitchen retailers and its 40 years of expertise. It includes products and services from its 17 owned service companies, including its in house kitchen brand Xeno. Find out more about the association at www.rdr.link/KAV024

LOCHANNA KITCHENS Stand: J98 Returning to Kbb Birmingham, LochAnna Kitchens will explore the versatility of its collection, as its stand will showcase furniture in a variety of contemporary kitchen settings. Alongside its Kirkham and Durham collections, the company will unveil a new addition to its kitchen furniture.

LochAnna also has a showroom and training centre for independent retailer partners, which opened last year. Read more at www.rdr.link/KAV026

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“We have diversified our market approaches” Managing director of Nolte UK & Ireland Chris Rushby explains how franchising is one area of growth for the German furniture manufacturer

Q A

What is the story of your stand at Kbb Birmingham?

Our focus will be unveiling our new launches for 2024. For many of our dealers, this will be their first opportunity to see our new innovations other than samples.

The stand will be divided into two segments, one showcasing Nolte Neo, and the other telling the story of Nolte and the variety of products we have in the portfolio.

Q A

What are your hero products at the show?

Nolte Neo and the new ranges introduced for 2024. We’re confident they’ll be a hit amongst our retailers and their customers.

Q A

How important are trade shows to your business and what will signify a successful show for you?

Very important. We continue to exhibit at a local level in many countries and will also be attending Euro Cucina in Milan in April, which represents a valuable opportunity to showcase our brand at a global level. For us, success is engaging with as many of our current dealer base as possible, whilst attracting new opportunities to the stand.

Q A

What will be the biggest opportunities and challenges for Nolte this year?

We have diversified our market approaches, including exploring franchising as a compelling avenue for growth, so this is a good opportunity to discuss something different with potential partners. Competition is tough, not only from other German suppliers but also UK

providers, and we need to continue to offer the high levels of quality and reliability we have become known for.

Q A

How will you be supporting retailers and what advice can you offer them about trading in the current climate?

We’ll have a number of value-added offers on products which will be supported centrally. Some of these have already been communicated and some will evolve as the year progresses. Customers purchasing at this level need to feel as though they are getting something different, as well as exceptional quality and service, so these will always be points to differentiate with.

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KBB BIRMINGHAM 2024

NOVY Stand J75 Novy will be showcasing a host of appliances including the Panorama Collection of vented downdraft induction hobs and quiet recirculation hoods that include the industrial style Pureline Frame and the award-winning Phantom Pendant Hood. In addition, products from its touch-free gesture-controlled Designer Lighting Collection will be demonstrated on the stand.

www.rdr.link/KAV028

NOLTE KÜCHEN Stand P110 and Q110 Showcasing its 2024 launches, Nolte will reveal new matte lacquer shades and a new fluted front range, Artline, added to its core furniture collection. In addition, visitors will be able to view the new Cantera collection with genuine stone fronts, the MatrixArt handleless system for countrystyle kitchens and new MotionLine organisation system with a range of accessories including magnetic knife boards. Learn more about the launches at www.rdr.link/KAV027

RANGEMASTER Stand: J60 Returning to Kbb Birmingham for the first time in 10 years, Rangemaster will showcase its range cooker, sink and tap collections. It will include a lineup of new range cooker families and six new colours. In addition, it will launch 100 new sinks and taps for 2024, with the stand showcasing key models. There will also be a dedicated Leisure Sinks area with the company’s latest products following its 90th anniversary. View more details about Rangemaster at www.rdr.link/KAV029

ROTPUNKT Stand Q90 German kitchen furniture manufacturer Rotpunkt will emphasise its ‘Welcome Home’ ideology, where the home represents the ‘centre of life’. It will present a range of new furniture in a crosssection of styles and materials, catered to the rise in hybrid work patterns, multigenerational households, and serving more than one room and discipline. In addition, Rotpunkt will showcase its recent handle collaboration with Buster + Punch. Read an interview with Head of UK Operation Matt Phillips

www.rdr.link/KAV030

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SACHSENKUCHEN Stand N70 Visitors to Kbb 2024 will be introduced to the company’s 2024 kitchen collection, including its premium ‘Woodline’ range, with an array of book matched veneers. Sachsenküchen will also unveil its precision drawer system – AccuraBox - with six customisable design options.

Hero of the stand will be its Patrizia collection and you can find out more about the furniture range at www.rdr.link/KAV031

“Kbb is about connections and feedback” Chief commercial officer of Häfele UK Lee Dicey on the company’s decision to attend Kbb Birmingham

Q

Why have you chosen to exhibit at Kbb Birmingham and how important are trade shows to your business?

Since we launched our first exhibition bus in 1966, we’ve always relished the chance for faceto-face interactions because they are the foundations of strong, lasting, professional relationships. Kbb Birmingham is the perfect platform for that, bringing together the industry for innovation, inspiration and collaboration.

A

Q A SCHÜLLER Stand Q70 At Kbb 2024, Schüller and next125 are hosting a joint stand to showcase German furniture design. The primary focus for Schüller and next125 is to present the complete home, as alongside kitchens, retailers will see the latest utility rooms, wardrobes and living room elements. The stand will include Schüller’s new sustainable range Matera and living elements including storage units, while next125 will feature SensiQ, Ceramic and wood veneers. Discover more about the company at

www.rdr.link/KAV032

What will be the story of the stand at Kbb Birmingham and what will be your hero launches?

To celebrate our 100-year history, we’ll be launching a series of new products and promoting our Service+ range to help attendees understand how they can increase their efficiencies and profitability by working together with us.

We’ll be showcasing many of our legacy products that have revolutionised the industry, including the Minifix connector system, which launched in 1983 and to this day, plays a key role in the flatpack furniture world. Visitors can get hands-on with our new Flex Lighting System – a push-fit, silicon-based ribbon which is suitable for multiple applications as it pairs up with a selection of profiles for plinths, handleless cabinets, worktops, and splashbacks. Customers can also explore additional Matrix drawer colourways and materials, plus the Metalla 310 which has been released in a new graphite finish.

We’ll also be demonstrating the latest innovations from our partners, including the world’s first 8mm one-piece steel drawer side from Grass, and the Zuma, loudspeaker and LED spotlight.

Q A

Who would you like to attract to your stand and what will be the benchmark of success for you at the show?

For us, Kbb is about connections and feedback. It’s an opportunity to strengthen our existing relationships with designers and tradespeople, and to introduce our products to those who might never have used them before. The response we typically get when we share our latest innovations is that they will help solve a challenge that customers have faced for years. When we hear that, we know we’ve delivered.

Q A

What will be the greatest challenge/opportunities for KBB retailers over the next 12 months?

Research we undertook in 2023 found a third of people (36%) have no plans to move but will make home improvements over the next two years. Two of the top three planned improvements are new kitchens and bathrooms. This is both an opportunity and a challenge for KBB retailers, because competition will be fierce.

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KBB BIRMINGHAM 2024

SONAS BATHROOMS

ST JAMES BRASSWARE

Stand F30 Contemporary bathroom brand Sonas Bathrooms has unveiled new additions to its 2024 collection ahead of the brand’s debut appearance at Kbb. Designed for the UK & Ireland markets, the highlights include: Aspect Scandinavian coloured wetroom panels, Mirage wetroom panels, Hakk brassware and Samoa and Seren (pictured) freestanding baths. All the products have been designed to complement its offer to provide a complete bathroom solution. Find out more about Sonas Bathrooms at www.rdr.link/KAV033

Stand C52 Showcasing its British made luxury brassware, St James will demonstrate its collection to retailers at Kbb Birmingham. There are three collections in the brand, which span: St James Traditional with classical styling and customisable options, Distinction with ranges inspired by historical design, plus a fresh new collection of bathroom and kitchen brassware St James Living. It will also showcase its showroom POS displays and brochure. Read about the brand at

www.rdr.link/KAV034

“We’re highlighting what makes us unique” Our goal is to demonstrate how choosing Aqualla, and Adamsez gives retailers a competitive edge in terms of product quality and the support and partnership we offer. It’s our opportunity to show Aqualla and Adamsez’s human side and connect on a personal level with bathroom retailers.

Marketing Manager at Aqualisa and Adamses Julianna Andrews talks about offering a competitive edge and long-term relationships

Q A

Why have you decided to attend Kbb Birmingham?

Our presence at Kbb Birmingham is a strategic investment to foster connections, showcase our new products, and stay ahead of industry trends. Trade shows such as kbb provide a dynamic platform and opportunity to stand out in the market. We’re not just showcasing new and innovative products but highlighting what makes us unique.

Q A

What is the story of your stand, and what are your hero launches?

Our stand aims to visually represent our brand ethos and commitment to providing innovative solutions. It is designed to give visitors a feel of who we are, as well as showcase our new products in a visually impactful way. The new product launches embody our dedication to innovation, sustainability, and customercentric design.

Q

Who would you like to attract to the stand, and what will be the benchmark of success for you?

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A

Our goal at Kbb Birmingham is to meet with existing and potential industry partners and understand their needs. The benchmark for success will be based on the quality of our engagements, not quantity. We want to connect with those who share our vision, establishing and strengthening relationships that contribute to long-term, mutual success.

Q A

What will be the greatest challenge/opportunities for KBB retailers in 2024?

The industry’s challenge and opportunity in 2024 revolves, around adapting to changing consumer preferences.

Consumers are increasingly prioritising sustainability, digital integration, and unique experiences.

The opportunity for kbb retailers could be utilising technology to enhance customer engagement, streamline processes and personalise experiences, placing them as leaders of the market.

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TLW GLOBAL Stand M76 Lighting supplier TLW Global’s stand will introduce its decorative range VEW, with visitors able to see the effect of the products in situ across various settings. In addition, the stand will feature a demo area, of LED installation. In addition, TLW Global will unveil the Haze LED tape in both IP20 and IP65, with a dotless finish. it will also announce an incentive for attendees, with details unveiled at the show. Discover the portfolio of TLW Global at

www.rdr.link/KAV035

WEX TRADE Stand J95 UK supplier and distributor of worktops for the trade, Wex Trade will launch new products at the show which are currently under wraps.

These will be alongside its existing ranges, which include the solid wood collection, De Terra and Formica worktops. Designed as an interactive space, the stand will have a dedicated meeting area and a barista.

Find out more about WEX Trade at www.rdr.link/KAV036 Correct as at January 10, 2024

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I N T E RV I E W

“Transform change into an opportunity” President and CEO of Franke Home Solutions Barbara Borra talks about the brand’s transformation balanced with the need for predictable and consistent retail support

F

ollowing the acquisition of cooker hood manufacturer Faber, Franke Group rebranded its residential business – Franke Kitchen Appliances – to become Franke Home Solutions. Its recently refurbished showroom at its headquarters in Aarburg, Switzerland, which measures 350sqm and features the company’s sinks, taps and home appliances, marked the last step in its transformation.

President and CEO of Franke Home Solutions Barbara Borra explains: “Franke Home Solutions was borne out of the merger of Kitchen Systems and Faber hoods and cooking systems. We brought together those two divisions a couple of years ago which allowed us to develop synergies and expand the reach of what we could do. This is why we made the decision to change the division’s name. We want to reach other spaces outside the kitchen”.

Change leads rebrand However, Borra is keen to emphasise the rebrand is more than a change of name. It signifies the transformation that has taken place in the company during this time. She clarifies: “It is a reflection of the change we have been bringing in over the last few years.

One of the claims of this rebranding is

\1 ‘transform change into an opportunity’.

Change is certainly the motive of what we have been doing in the last years.”

It has seen the Franke Group, which has a turnover of 2.5bn CHF and with a direct presence in 37 countries, consolidate its production of stainless steel sinks – establishing centres of excellence in Aarburg and in Peschiera del Garda, Italy, and discontinuing production in Poland and Germany. It has gone hand-in-hand with

streamlining its portfolio.

Borra explains: “We had several factories producing slightly different versions of the same product. So we consolidated the footprint. We created a global range that while being more concise was giving more variety. Instead of having three sinks in a certain product line but not covering all the breadth of cabinets, now we have complete lines that cover the full size of cabinets.”

Borra continues stating Franke has also

\2 1. PRESIDENT AND CEO Barbara Borra is president and CEO of Franke Home Solutions 2. FRANKE HQ Swiss sink, tap, disposer and appliance manufacturer Franke has headquarters in Aarburg 3. REFURBISHED SHOWROOM The recently refurbished showroom at Franke’s HQ marks the last step in the company’s transformation

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I N T E RV I E W

4. WELLBEING FOCUS Franke intends to focus on key elements of water and air as they are critical to life 5. GLOBAL STYLE Featuring Maris, Mythos and Smart families of products, the Franke showroom is designed for a global audience

\5

\4 reviewed its tap portfolio, to make sure its offer was “complete, distinctive, innovative and sustainable.”

And although sustainability has become somewhat of a recent phrase in the KBB industry, Borra states it has always been at the core of the business. She is keen to point out the 100-year old Swiss manufacturer hasn’t reacted but anticipated needs, focusing on wellbeing for the home and planet. Among its sustainable credentials, 70% of the stainless steel used by the company is recycled.

Home appliance evolution Further evolving its business of food preparation sales of sink, tap and waste disposers, Franke has also introduced home appliances, adding to its hoods, Borra offers the reason for Franke entering the sector, commenting: “We are one of the biggest producers of hoods and we have completed our offer, selectively, with appliances. We have done this recently in the UK so we can offer a full system to all our professional partners and then into our consumer. They have a consistent product line from the design and colour in sinks through to the appliances.”

It isn’t the first time the company has introduced appliances into the UK, having introduced premium-priced Frames by Franke in the UK, in 2016, before discontinuing the collection. But Borra is keen to point out its appliances are not the same and she explains the learnings: “At that time, we were trying to be differentiated by design. Maybe we were too

polarising and certainly we were not competitive. By that, I mean you should be able to cover from mass premium to premium – not only one segment of the market. We came back with a product range that is complete, covers a different price point, and I would call it distinctive but minimalistic design that can be accommodated in different styles of kitchen.”

With a selective distribution policy focused on kitchen specialists, she explains how Franke appliances benefit retailers. “It is a service to our professional partners for two reasons, one because instead of having different suppliers of sinks, taps, hoods and appliances you have only one supplier. But, we have also protected the margin of our kitchen partners.” She points out the importance of focusing on kitchen retailers, adding: “You cannot be with retailers and try then to go direct to consumers. We have differentiated our product range, so we have a little presence online, but we have a dedicated range, so this doesn’t disturb the business of the professional.”

Retail reaction Working with a select number of UK retailers, around 200 showrooms, to sell Franke home appliances, Borra says, “We partnered with retailers who saw a space that Franke could legitimately occupy.” However, she says the economy stalled the growth of UK appliance sales, “Certainly the market penalised our ambition as far as development of the revenues, but it is temporary, and I’m pleased

You cannot be with retailers and try then to go direct to consumers. We have differentiated our product range, so we have a little presence online, but we have a dedicated range, so this doesn’t disturb the business of the professional.

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how consistent we were with our strategy.

What happens, very often, when you see sales being south of where you want to be, you can be opportunistic. But the UK was very disciplined and I think it is going to pay back.”

Reliable relationship Stating the global market has been “brutal” Borra explains strength in its relationships with retailers has seen the business win through: “The UK, suffered a little bit more [than the rest of Europe] but what I can say is that in each market we suffered everywhere this year, versus last year. But in every market we did better than the industry, which for me is a reflection of the quality of our relationships we have with our trade partners.”

She cites the company’s service through COVID as being key to strengthening retail relationships: “Even when the demand was exceeding supply, we always served first, and at the best of our capabilities, our historical partners. Fortunately, there are people who remember who was there in those times.”

Going forwards, Borra says the company aims to focus on two key elements of Water and Air. “They are elements that are very close or critical to life – and life means wellbeing, which is a key space we want to occupy in the life of our consumer.” And she adds: “Our ambition is to have one anchor product in each household.” While Franke Home Solutions has been transformed, it reports there will also be stability in support for kitchen retailers, by being “predictable and consistent”. Barbara Borra concludes: “I think these need to be the two characteristics of a reliable supplier.”

Find out more about Franke at

www.rdr.link/KAV073

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R E TA I L E R F O C U S

\1 “We create community” Kitchen retail franchise The Kitchen Depot has recently celebrated its 20th anniversary and opened its 20th showroom. We talk to franchise director Graham Bucktrout about its plans for growth and what it offers those interested in owning their own business

O

riginally established as an independent retailer in Shropshire in 2003, by husband and wife team Jim and Grace McCay, family values were always at the core of The Kitchen Depot. Having taken the steps to open its own manufacturing facility, it then built a franchise operation based upon the same ideals. Now, celebrating its 20th anniversary of trading, the company has opened its 20th showroom in Sutton Coldfield, in the county next door to where the story started. Most recently, the business has appointed franchise director Graham Bucktrout for its next stage of growth and is ready to talk to the market.

sought to start a franchise business to provide volume for its factory.

Now the business is operated by the second generation of the family. Many family members and loyal, experienced individuals still hold key

Plans for growth

Starting out Starting out in Telford, with a kitchen showroom serving the mid-market, the couple opened studios in Shrewsbury and Hillington, Glasgow. The family relocated to its ancestral home of Scotland and established its HQ and corporate showroom.

The recession of 2008, which saw the collapse of well-known KBB companies, encouraged the retailer to control its own destiny. So The Kitchen Depot established manufacturing facilities at its Glasgow premises to service all of its showrooms and

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positions within in the business. Jim and Grace’s son Mark McCay has been managing director for over 5 years, while the operations director Diane Jaconelli will be celebrating her 15th year with the business in 2024. Many of the key individuals throughout the business have worked their way up, giving the leadership team an understanding of both the retail and KBB industry. The latest recruit to the family is franchise director Graham Bucktrout.

\2 1. FRANCHISE FORUM The Kitchen Depot recently held a Franchise Forum at its Glasgow HQ 2. FRANCHISE DIRECTOR Graham Bucktrout joins the company to grow its franchise network

Perhaps unsurprisingly, the majority of The Kitchen Depot showrooms are located in Scotland but the business reaches as far down the British Isles as Hemel Hempstead.

Graham Bucktrout says they have performed well despite a challenging economy: “We are currently up on the prior year.” Now he has plans to grow the business to 50 showrooms over the next five years. “My vision is to grow the business to 25 showrooms, ideally, next year. Then the strategy is to grow to 30 and up to 50.”

Seeking to open franchise businesses, which can be served by its distribution centre in Glasgow and Telford, Bucktrout explains there is plenty of room for exploration, pinpointing some key locations: “The M6 corridor is logical and across the M62 so

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\3 Harrogate, York, Leeds. We would like showrooms in Newcastle, Manchester, across into Cheshire, and then in between the West Midlands and North London, as well as South London.”

And he explains people who work for a retailer but want to open their own business would make the ideal franchisee: “We’re looking for people to fit with the values of the business which are trust, integrity, family.

That’s really important. If they’ve got kitchen knowledge, retail skills, that’s a real advantage, but it is all about the person.”

Family business ethos What is the advantage of working with this family-based franchise business? Bucktrout points out: “They’ve been retailing for 20 years. They know the needs and wants of a consumer and that is linked with offering fantastic quality products, with good, better, best options and own-manufactured cabinets” And he points to the company’s closeness to the market, with a team of 50 employees at its factory, making around 400 cabinets a week for UK homes. “Every order is individually processed through the factory, as Mr Smith or Mrs Jones’s kitchen. Because we don’t batch manufacture, it offers greater flexibility for designers when creating a customer’s kitchen. For example, we can offer cabinet adjustments to standard cabinets and doors, such as depth and widths, so we really

can make a bespoke kitchen at a very affordable price”, adds Bucktrout.

Franchise support Member of the British Franchise Association, The Kitchen Depot is continually looking to invest and support their franchisees, through product introductions, business acumen and consumer marketing. Bringing his years of experience in the KBB industry to the business, spanning manufacturing and distribution, Bucktrout is at the heart of driving the franchise operation. “My role is to engage with potential new franchisees. I help them look at how to raise funding, create balance sheets and understand cash flows because they need that information to present to banks. We help them on their journey, it’s as simple as that.”

The Kitchen Depot then helps franchisees with their showroom location and fit out, gives them exclusivity around an agreed location and provides training through its inhouse team and Simon Acres Training.

“Franchises get the support of The Kitchen Depot but we create community and encourage franchisees to talk to each other about their experiences”, Bucktrout adds.

On top of that, The Kitchen Depot has a consumer marketing campaign, which includes radio advertising, website and social media. “We have a strong and consistent brand presence, which is all focused on

We have a strong and consistent brand presence, which is all focused on driving enquires back to showrooms. There is also a variety of assets for use by franchisees, so they can do their own localised activity, promote themselves, and hit the ground running.

3. FRANCHISEE TRAINING Product training on appliances results in lunch

driving enquires back to showrooms. There is also a variety of assets for use by franchisees, so they can do their own localised activity, promote themselves, and hit the ground running. Whereas if you were to make the leap to set up your own business, you don’t have that network. So that’s where a franchise is really exciting and powerful”, exclaims Bucktrout.

Positive economy And he says now is the right time to open a new business: “I think setting a company up in a compressed environment, teaches you to run a really lean and fit business. So when the market does release and come back, you’ve already installed those values.” He is equally positive about future kitchen retail sales, explaining: “The economy is compressed – there’s no doubt about that – but we trade in a massive marketplace. Inflation is coming down. The Bank of England base rate is now stabilised, which will have a positive impact on mortgages and lending, and if you then look at consumer confidence index, that’s going up in the right direction.” He concludes 2024 will be much improved on the previous 12 months, as he explains: “This is also a general election estimated, for 2024, which the Government will want to drive positivity into the economy. I think 2024 will be stronger and 2025 and beyond will start to get back to previous levels.”

For more information about The Kitchen Depot franchises visit www.rdr.link/KAV037

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S U P P L I E R P RO F I L E

Power of Porcelain \1

Recently-appointed managing director of Laminam UK Gavin Shaw explains why porcelain will grow in importance for retailers and how he hopes to lead the way

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ithin just five months of taking charge of porcelain surface business Laminam UK, managing director Gavin Shaw has established a sales team, opened a dedicated warehouse and signed up one of the UK’s largest independent fabricators. He is not only leading an eight-strong team to build the brand name of Laminam in kitchen retail and fabrication but also driving the growth of porcelain worktops and splashbacks in the country. With 20 years of experience in

fabrication, having started out with his Dad’s stonemasonry firm before helping launch Silestone in the UK, Gavin Shaw has now been tasked with introducing Laminam has been getting in front of as many people as we can and creating partnerships. The good thing is now, when our team are going into retailers or fabricators for the first time, they’re begun to say ‘we’re starting to hear about Laminam’. A snowball effect is now happening.” He adds: “With Natural Stone Surfaces one of the biggest independent fabricators in the UK now on board, that’s really going to help us in terms of brand awareness because they’re going to jointly promote Laminam, giving us access to around 300 kitchen retailers.

Porcelain boom

\2 2. LAMINAM HQ Headquartered in Moderna, Italy, Laminam selld to 100 countries

Focusing on 12mm and 20mm porcelain surfacing for the UK, Laminam is being offered as an alternative premium worktop and splashback to quartz. Highlighting the advangtages of porcelain, Shaw says it offers benefits throughout the supply chain – for consumers, designers and fabricators. He cites usability, flexibility in design and ease of fabrication. Shaw states kitchen designers are

1. MANAGING DIRECTOR LAMINAM UK Gavin Shaw has over 20 year’s experience in fabrication and now leads an eight-strong UK sales team

able to create larger 450mm overhangs with its 20mm surfacing and bookmatch a choice of 20 Laminam designs to make a feature out of a join or to wrap an island. He also explains benefits for consumers, during use, the material can withstand chopping directly on the surface and temperature from hot pans, plus the durability of the material is supported by a 25-year guarantee.

Shaw comments: “The UK as a market has always really embrace stone and around 20 years ago it was granite and natural stone. We then had the quartz boom and now we’re seeing the porcelain boom.” He points to independent research by German management consultancy Titze, called “Worktops in Europe – Top 10 Countries in comparison from 2017 to 2023”, which predicts sales increase of porcelain by 46%.

Ground support Shaw explains the predicted boom is also the reason why private equity firm Alpha acquired Laminam in 2018 because they

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S U P P L I E R P RO F I L E

recognised the potential market and quality of its products. Shaw states “With that private equity investment of €200million, the strategy around the world is to open our own distribution hubs with our own showrooms and employ our own salespeople.”

Indeed, Laminam UK has a regional sales team to visit kitchen showrooms and fabricators, as “it makes sense the same person goes to the fabricator to relay the conversations they’ve been having with the kitchen showrooms”. It has also opened a third-party warehouse in Halesowen, West Midlands, with £1.5m stock of 40 core colours, and has plans to open two further warehouses this year. It hopes to locate warehouses in Leeds to service the North and around the Dunstable area for the South. In total, the trio of warehouses will offer a stock of £4million. “We’re going to have two brand new warehouses, around 20,000-25,000 sq ft that are reflective of the image of Laminam and we’ll also have our own showrooms there, so end consumers, architects, fabricators, kitchen showrooms, can come see the product and will display the way that we want to show it”, explains Shaw.

Further supporting its fabricators, the company has also introduced online ordering and scrapped delivery fees, as Shaw adds: “We just want to be easy to deal with and are marketing Laminam as the fabricator friendly, large format porcelain. We want to grow this brand of Laminam and we want it to be a good brand. If we give that terrible consumer experience it will soon unravel.”

Time is right Timing, though, is perhaps everything. On one hand, now could be beneficial for porcelain sales, as quartz has been hitting the headlines with health concerns about crystalline silica dust inhalation during fabrication. (See our Q&A on pg.48 with the Worktop Fabricators Federation) “When we are visiting fabricators and kitchen showroom now, one of the questions that people are asking is about silica content. And the good thing with porcelain is our product, depending on colour, is between 0 and 8% crystalline silica, which is really low.”

Laminam also meets demand of the growing tide of consumers and industry professionals concerned about the environment. Although using ground resources – Clay, Kaolin and Feltspar – all are recyclable, and the surfacing is made using recycled rainwater and electricity from its own solar farm.

However, with the economy still

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\3 3. SAHARA NOIR EXTRA Part of the Naturali collection, Sahara Noir Extra has been created to evoke Tunisian Black Marble, can be bookmatched and comes in Bush Hammered and Polished finishes.

uncertain, how is that suited to sales of a luxury product? “We have realised that”, explains Shaw, continuing “When we have been visiting kitchen showrooms, they’re saying they’re quieter than normal. They say consumer budgets are tighter than normal. So, we need to react and in quarter one there will be a lot more options available in price group one.” It also enables Laminam to broaden its reach, with the company targeting 3,000 mid to high-end kitchen retail showrooms.

When our team are going into retailers or fabricators for the first time, they’re begun to say ‘we’re starting to hear about Laminam’.

A snowball effect is now happening.

Support and reaction Supporting retailers through a wider price ladder of product, dedicated sales team and sample service, Laminam UK has also introduced a training programme called “lunch and learn” for kitchen retailers in their own showroom. “There’s a real education that’s needs to go with the technical side of

designing work surface products like ours.”

Shaw points out Laminam offers 130 colours in eight textures and in slab sizes of 3240mm x 1620mm, allowing for large islands made from one slab. Having started its training programme with Poggenpohl, he says now the plan is to roll it out across the country.

Overall, Shaw says retail response has been “amazing” and that his biggest surprise has been a lack of retailer or fabricator resistance.

“I’ve been really surprised that every door has been open. I think kitchen retailers and fabricators had been looking for a good genuine alternative to what’s in the market.”

Successful growth So what would be the benchmark of success?

Gavin Shaw explains: “Two years ago we launched in North America and Canada and it’s been an absolute success. We’ve hired 28 people there and opened five warehouses in 2023. So really what we’re trying to do now, in the UK, is recreate the success that Laminam has everywhere else.” And how is it progressing against his timescale. “It’s definitely going a lot quicker, over the past five months, in terms of the positive responses and people committing to the product. We’re going in the right direction.”

Discover more about Laminam at

www.rdr.link/KAV040

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KITCHEN TRENDS 2024

Kitchen trends to watch in 2024 We check out five top trends which will influence kitchen design

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here the kitchen was once the hub of the home, it is now the epicentre of modern life – from cooking, eating and entertaining through to working. It not only needs to service more functions, but with more generations living under one roof, supported by the cost-ofliving crisis, it may have to cater for more people’s needs too. As such versatility will remain key in planning, as well as stylistic and material choices, with consumers personalising their homes with texture and colour. Think introduction of woods with an array of earth colours and fluted finishes, appliance nooks, islands with multi-levels and ease of use technology.

All of this will be wrapped up in a focus on wellbeing – a phrase often used for bathrooms – but now entering the kitchen space. Over the next 12 months, there will be

a clear focus on attributes that impact health – from quality of air, water and light through to noise levels in the space.

And although relatively slow to take off in kitchen interiors, sustainable and eco-friendly choices are set to grow in significance this year, as consumers are becoming more aware of the impact of their choices. Industry experts suggest consumers making quality choices and seeking timeless design will play into this, as it provides longevity in a kitchen scheme.

UK managing director of Euromobel/Sachsenküchen Bodie Kelay offers his overview: “Looking ahead, although there are still economic pressures, it’s essential for retailers to continue elevating and differentiating their furniture offering to appeal to the mid-to-upper markets.”

So, here we highlight five key kitchen trends which will bring value to consumers in 2024.

2. VERSATILITY

1. NATURAL MATERIALS

Following the Scandi influences of 2023, natural and biophilic materials will continue to be a key look for kitchens, with an array of stones and timber aesthetics. Porcelain has become the next big thing for worktops and wood has made a return from Oak through to Walnut. Both can be combined with a variety colours from the ever popular blues and greens through to the more recent terracotta tones. Commercial director of Crown Imperial Tony McCarthy comments: “We envisage in 2024 the trend for ‘bringing the outside in’ will increase in popularity, as consumers use complementary shades as well as natural wood styles to create a timeless kitchen schene.” And brand manager at Masterclass Kitchens Cassie Jones agrees: “In 2024, natureCROWN IMPERIAL inspired features will continue to take Uno is available in nine shades and is shown here in Taupe centre stage in the form of natural and Textura Taupe Oak, pairing tone and texture. View the stone, wood and earthy hues.” palette at www.rdr.link/KAV041

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MASTERCLASS KITCHENS Bloomsbury is shown in Sage Green with an Olive dresser. Discover more at

www.rdr.link/KAV042 From the wider spatial plan to the choice of select items, versatility is key for the modern kitchen. Commercial director of Brandt Design Julia Steadman explains: “2024 is all about shaping the kitchen space in line with your home and lifestyle, with equal thought now being paid to functional spaces, as well as relaxation areas.” Think defined and decorative storage, split level worktops and seated spaces through to multifunction sinks and taps. Sales and marketing director for Sinks & Taps at Rangemaster James Cunningham adds: “One of the key sink and tap trends continuing in 2024 is versatility, from material choice to functionality.”

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3. WELLBEING

FRANKE The Mythos Air Hub features air sanitisation to eliminate vapours and cooking odours and up to 99.99% of bacteria. Pictured is the Ceiling Air Hub with a noise level of 60dB. Find out all the details at www.rdr.link/KAV043

4. ARTIFICAL INTELLIGENCE (AI) AND INDUCTION

Making its way throughout the business and consumer world, AI is undoubtedly a trend to watch in kitchen appliances.

Whether it’s a fridge freezer which knows to regulate temperature before a shopping load arrives, a washing machine which can advise on laundry programme from a photo or oven which can identify food types, AI is going to grow in importance in 2024. Head of connected home at BSH Jame Kingston says: “in 2024, the question on everyone’s mind will be ‘Are you integrating AI into your appliances?’ Siements latest Wi-Fienabled ovens are equipped with a camera that uses AI to determine the desired level of browning. Soon, using AI, the ovens will be able to detect what dish is in the oven and suggest the right oven settings.”

With more users spending an increasing amount of time in the kitchen space, designers must now consider the holistic environment with light, air and noise. Sales and marketing director at Franke UK Jo Sargent comments: “The wellbeing-led design trend is likely to play a significant role in shaping the kitchen design narrative in 2024 as consumers continue to prioritise creating sustainable, healthy and safe living spaces. We have identified water, air and noise as key topics that influence wellbeing.” Whereas Novy has considered the quality of light, as sales and marketing director of Middleby residential UK – premium channel Jenny Hyatt explains: “Traditionally, an overhead cooker hood would provide the illumination over a hob, so the trend for vented hobs has resulted in different types of kitchen lighting to be specified. This ranges from decorative pendant lighting over a kitchen island to the use of LED strip lighting on, or beneath, open shelving.”

5. SUSTAINABILITY It may have taken a while to take hold in kitchen retail but with the economy encouraging consumers to save on resources, and seeking longevity to save money, has opened the door to conversations about sustainability. UK national sales manager of Keller Tim Spann says: “The importance of sustainability has been slow to feed through into retail in the UK. However, we are now beginning to see consumer pull-though for sustainability-led kitchen solutions more and more.” National sales manager at The 1810/Company Schock Neil Cockcroft points out: “Sustainability takes centre stage with eco-friendly sink options. Schock is committed to providing environmentally-

conscious choices without compromising on style with our closed loop recycling programme.” Concluding, head of UK operations at Rotpunkt Matt Phillips adds sustainability will form a holistic view of the entire project: “Some of the best climate friendly kitchen solutions in 2024 will feature a range of ideas including furniture made of recycled material, indoor herb gardens, better air quality and smart home systems that conserve energy through energy-efficient lighting or smart appliances.”

SCHOCK Prepstation D-150 is just one of the sink models included in the company’s closed loop recycling programme. Discover more details at

www.rdr.link/KAV045

SIEMENS iQ700 Built-in Oven can be operated by Alexa to open its door and has cooking sensors Discover more details at

www.rdr.link/KAV044

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JUST OUT 1. DEKTON Collaborating with international interior designer Claudia Afshar, Cosentino has introduced the Dekton Ukiyo collection of fluted tiles, inspired by Japanese design.

With textures designed to bring depth and dimension to any space, Ukiyo can be used in residential or commercial projects. Available in a matte finish, Dekton Ukiyo comes in two fluting options. Discover both options at www.rdr.link/KAV046

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\3 \2 2. SYMPHONY British kitchen manufacturer Symphony has introduced a new colour – Alby Blue – to two of its ranges. Boasting a super matt, antifingerprint finish, it complements copper accents, black appliances, wood and marble and has been added to the Linear and Turin (pictured) ranges. It is also a sustainable choice as doors in the Linear and Turin range are made using 90% recycled board and 70% rPET (recycled polyethylene terephthalate).

Discover more details at www.rdr.link/KAV047

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3. FALMEC Designed for island installations, the Light cooker hood, from Falmec, now comes in a bronze finish. Available in 1200mm and 1800mm sizes, it can be installed as a recirculated model, without the need for ducting. Light Bronze features two anodised aluminium profiles, which integrate with the LED strips to offer illumination across its entire lower perimeter, and it houses two smoked glass shelves. Find out more at www.rdr.link/KAV048

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\4 4. LEISURE SINKS Leisure Sinks has launched a collection of granite and fireclay sinks, plus kitchen taps.

The Nova granite sinks come in single bowl and 1.5 bowl options, in a choice of Black, Grey and White. Also joining the portfolio are three ceramic sinks; Belfast, Primrose with a weir-style overflow, and Loxley, in single and 1.5 bowl models, which can be fitted undermount or inset. Completing the line-up are 39 WRAS approved taps in a choice of three finishes. Download the brochure at www.rdr.link/KAV049

\5 5. LAURA ASHLEY Reflecting the continued trend for Shaker kitchens, Laura Ashley Fitted Furniture has launched two designs. Chisworth is a one panel Shaker door and features larder with pull-outs, glazed feature wall cabinets with open shelving, and deep pan drawers. It is joined by Mottram with multi panelled doors on tall larders and pantries, dressers and wall cabinets. Read more on these ranges at www.rdr.link/KAV050

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6. KELLER Dutch kitchen manufacturer Keller has extended its furniture range with a choice of smoked and fluted glass fronts. Available with or without matt black coated, aluminium Crittall-style bars, the smoked glass fronts come in light and dark options. Whereas Keller’s fluted, ribbed clear glass doors are not available with bars. In addition, there is a choice of illumination spanning strip lights in the sidewall, spotlights or glass shelf lighting.

Read more at www.rdr.link/KAV051

7. CRL Inspired by industrial style kitchen design, Mercurio is the latest addition to the CRL Quartz collection from CRL Stone. Available in thicknesses of 20mm and 30mm, Mercurio comes in a slab size of 3300 x 1650 mm, so can be used for large areas including kitchen islands. According to CRL Stone, the engineered surface is scratch, heat and stain resistant, comes with a 25-year residential warranty and 10-year commercial warranty. Request a sample at www.rdr.link/KAV052

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B AT H R O O M T R E N D S 2 0 2 4

Bathroom trends to watch in 2024 We identify five bathroom trends to watch in home design

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ith home interiors more of an evolution than a revolution, this year will see a further step forward in the bathroom becoming part of the overall living space. While nature, colour, softer shapes and personalisation remain key, these trends have been joined by a focus on texture and lighting. All of which means an informed choice in interior design to create luxurious spaces dedicated to self-care. Director of Sanctuary Bathrooms James Roberts points out: “Trend predictions for 2024 show a recurring focus on some of the most popular themes, including natural materials, coloured brassware, and a move towards more personality in bathrooms.”

All of which is supported by wider macro

economic trends, such as urbanisation seeing a continuing drive towards smaller spaces, ageing population driving inclusive design and water-saving. In fact, experts highlight sustainability could make a breakthrough this year as it becomes a bigger part of manufacturers’ portfolios. With consumers increasingly conscious of the rising cost of utility bills, it could ultimately see it becoming part of the design brief.

Remaining cautiously optimistic about the market, awareness of trends could help entice consumers to consider home renovations and convert those at the start of the sales process to commit. So, here are five key bathroom trends which will bring value to consumers in 202.4

2. NATURE

As the design boundaries continue to break down between living space and bathroom, the spathroom influences design with warmer colours, tactility and introduction of technology which aids relaxation. Head of marketing at Proofvision Rajest Palmer states: “The trend of creating luxurious, spa-inspired bathrooms is growing significantly, with a report by Pinterest finding that searches for home spa bathrooms have increased 190% making this a top trend in 2023. The popularity of designing bathrooms in a spa-like style is expected to continue in 2024.” And product manager at Showerwall Steph Harris agrees: “The desire for bathrooms to become a private sanctuary has increased considerably, and the spathroom trend is set to continue into 2024.”

Creating a cocooning environment, natural-inspired colours and materials are continuing to inspire affordable luxury bathrooms. Expect marble-effect, rich woods and warmer brassware. Furniture product manager for Bathrooms to Love

by PJH Jule Lockwood explains: “The ‘natural’ trend is a theme which will continue to evolve over the course of 2024, influencing bathroom design and general interior trends. Designs will continue to develop blending beautiful combinations of organic-inspired material.”

LAUFEN Designed in collaboration with Andreas Dimitris is the Smart Shower, a modular system where consumers can personalise the showering experience using light and sound.

SHOWERWALL The Breccia Marble effect wall panel is made from gloss laminate and is guaranteed for 30 years. See all the technical specifications at

www.rdr.link/KAV053

www.rdr.link/KAV054

1. SPATHROOM

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3. FLUTING Supporting the use of natural inspired materials has been a demand for greater tactility in the bathroom. It has seen the development of texture from graining or matt effect furniture through to a strong use of slatted wood and fluted surfaces. Head of product design at Utopia Richard Shore states: “Textures are becoming deeper and edgier, adding realism and encouraging people to touch and feel.

Contrasting, geometric patterning, like ridged surfaces, is very popular creating a retro vibe.”

Fluting also provides a softer environment, especially when paired with curved sanitaryware and rounded furniture. Showering product manager of Bathrooms to Love by PJH Tanna Molyneux says fluting can elevate a space: “Fluted glass adds a touch of elegance and visual interest in the showering zone, diffusing the light to create interesting silhouttes and patterns. It adds depth to a space and offers a timeless decorative element.”

PJH Reflexion Ionix Fluted Glass Wetroom with chrome profile and support arms, featuring ultra clear glass.

Download the brochure at www.rdr.link/KAV055

4. LIGHTING With such a focus on creating a living space dedicated to self-care, technology has grown in importance for the bathroom and at the heart is lighting. A spokesperson at Roper Rhodes elucidates: “In 2024, bathroom lighting is not just functional but a focal point of design. This trend sees a shift towards innovative lighting solutions that blend aesthetics with technology. Imagine lights that adapt to the time of day enhancing the mood and energy of the space. Hidden lighting in shower alcoves or under vanity units creates an ambient atmosphere, while statement lights become centrepieces. This approach to lighting transforms the bathroom into an artful play of light and shadow, adding depth and drama to the space.”

GROHE The Eversteam recycling shower is set to hit the market in Spring 2024 and uses a quarter of the water and a third of the energy typically required by traditional showers. Read more at

www.rdr.link/KAV057

5. WATER-SAVING

ROPER RHODES Choose lighting from classic wall fittings through to pendants, subtle downlights and strip lighting. View the entire collection at www.rdr.link/KAV056

As a part of the bathroom design conversation, sustainability of resources is growing in importance – particularly with water labelling set to become law in the UK. Richard Shore of Utopia comments: “Sustainability is now embedded into society as expected, not just as a ‘nice to have’ feature. And leader of product management at Lixil EMENA & Grohe Ronke Ugbaja agrees: “As societal awareness grows, sustainability emerges as a key player across all sectors, with a particular focus on water conservation in the bathroom.

Significant strides are being made within water saving and circularity technology. The industry will not only strive to deliver resource-saving solutions but also emphasise optimal value for money and performance.”

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P RO D U C T RO U N D - U P

JUST OUT \1

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1. GROHE Bathroom brand Grohe has refreshed its Tempesta 110 handshower, with multispray patterns operated by SmartSwitch. It offers three spray patterns – Rain, Jet and Massage – and integrated water-saving Grohe EcoJoy technology. Available in either the Round or Cube 110 version, Grohe Tempesta 110 is offered as a single handshower, in a set with a shower rail, or as a complete shower system.

Discover all the technical features at www.rdr.link/KAV058

2. ROPER RHODES Bathroom brand Roper Rhodes has expanded its furniture offer with Concierge, a floorstanding vanity boasting timeless but modern aesthetics. The vanity is available in three sizes – 600mm, 800mm and 1000mm - and features three soft-close drawers with a basin, plus additional tall drawers, in the two larger sizes. Concierge is available in four finishes with Coniston Blue, used on the brand’s fitted furniture ranges, now added to a modular style. Discover more at www.rdr.link/KAV059

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\3 3. UTOPIA

4. MIRA

Expanding its sanitaryware offer, bathroom manufacturer Utopia has introduced Corr, which features a timeless design with contemporary styling. Created to suit all installations, Corr includes three thin rimmed, semi-recessed basins, spanning standard, compact cloakroom and short projection sizes. These are complemented by short projection, rimless WCs in back-to-wall, close-coupled and wall-hung options. Download a brochure at www.rdr.link/KAV060

Mira Showers has introduced the Mira Select Flex, designed in collaboration with the Royal National Institute of Blind People (RNIB) for accessible showering. It features a visually optimised design, with RNIB Tried and Tested accreditation. push-button start and stop, plus a loop handle lever for users with limited dexterity. Mira Select Flex also features audible feedback and is TMV3 approved. Watch the video at www.rdr.link/KAV061

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\5 5. KINEDO Showering surround manufacturer Kinedo has launched Kinewall, a range of decorative wall panels which can be used across a bathroom. Available in a choice of 70 patterns, these span four categories: Minerals and metals, Nature, Patterns and geometric and Wood. The panels are available in six sizes: 1000 x 2020mm, 1250 x 2020mm, 1500 x 2020mm, 1000 x 2500mm, 1250 x 2500mm and 1500 x 2500mm. View all the technical specifications at www.rdr.link/KAV062

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6. THOMAS CRAPPER British bathroom manufacturer Thomas Crapper has launched the Marmor brassware range, which features a marble handle. It spans a choice of brassware options including wall-mounted and monobloc basin mixers, as well as shower valves. All items in the Marmor range feature a choice of Brushed Brass, Polished Brass, Chrome or Nickel bodies, with a choice of Black or White marble. Discover the combination of finishes at www.rdr.link/KAV063

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7. AQUALISA Shower manufacturer Aqualisa has introduced Lumi+ a premium electric shower with illuminated panel and five-spray handset. Available in three power options – 8.5kW, 9.5kW or 10.5kW – Lumi+ features a mirrored fascia and two brushed-chrome dials to control power and temperature. An illuminated strip on the front panel displays the status of the shower. Compare the Lumi+ models at www.rdr.link/KAV064

8. AXOR Part of the Hansgrohe Group, designer brassware brand Axor now offers three additional basin tap models and a Matt Black finish in its MyEdition collection. The Axor MyEdition collection includes a single lever tap, three-hole basin mixer and three-hole, wall-mounted basin mixer. In addition, to provide further individualisation options, the brand has introduced Matt Black to its Finish Plus surfaces for accessories. View more details at www.rdr.link/KAV065

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S M E A DV I C E

COMPANY MAT TERS

Offering support for independent kitchen and bathroom firms because your business is our business DESIGN

Are quartz worktops safe? What KBB retailers need to know With quartz worktops banned in Australia amid potential health concerns, what do UK KBB retailers need to know? One of the founders of Worktop Fabricators Federation and owner of Affordable Granite in Surrey Andy Phillips answers our questions – including whether there should be an outright ban.

Q A

What’s the danger to kitchen retailers, their staff and customers?

NONE: There is no health risk in handling, shipping, installing or using engineered stone worktops. Fine particles of respirable silica dust are created only during the cutting and polishing processes at the manufacturing stage. They are therefore purely to do with factory management in the fabrication process.

Q A

Is the Health & Safety Executive (HSE) aware?

VERY AWARE: Respirable dust in general has always been a high priority for factory inspections, and the HSE understands the additional risks to health associated with breathing microscopic particles of carcinogenic silica dust. Current HSE guidance for factory owners and enforcement teams reads: “Products containing silica can be processed safely when proper controls are put in place. We would urge all manufacturers and fitters to ensure that they use suitable controls to protect their workers and themselves from inhaling silica dust.”

Q A

So who is at risk?

NON-PROFESSIONALS: Professional worktop fabricators cut stone in factory

48 JANUARY/FEBRUARY KBN www.kandbnews.co.uk

environments, on specialist machinery, with water-suppression to capture dust at the cutting blade. The biggest risk to workers’ (and customers’) safety in the UK comes from the dust created by builders or joiners buying stone blanks from distributors and dry-cutting in customers’ gardens with an angle-grinder or modified joinery tools.

Q A

Why not just ban quartz?

Q A

What is the WFF doing about this?

NO NEED: THE CUSTOMER DECIDES. Fabricators only cut the materials their customers ask for. If everyone stopped buying quartz tomorrow, the market for quartz worktops would vanish overnight.

But that doesn’t mean workers would no longer be at risk: silica is also present in granite, natural quartzite and other stone and ceramic worktop materials. People buy quartz worktops because they have all the aesthetic properties of natural stone, but with all the consistency of a factory-engineered product.

CHAMPIONING BEST PRACTICE: The WFF was originally established to share best-practice, keep our workers as safe

as possible and keep our processes as clean as possible.

WFF is recognised as the voice of professional fabricators alongside trade unions and other stone and glass industry bodies in the HSE’s ‘Charge’ advisory group.

WFF is working in consultation with the major suppliers of quartz, all of whom are already moving towards formulations with a lower quartz content.

Q A

What can kitchen retailers do to reassure their customers?

BUY FROM REPUTABLE FABRICATORS: WFF Members all operate automated cutting tools using state of the art dust suppression, undertake regular health audits of their workers and hold detailed data sheets to prove the provenance of the materials they supply. A professional supplier will be happy to help you with any detailed questions about individual materials, and help you choose alternatives to satisfy a particular specification or performance requirement.

Get the latest Worktop Fabricators Federation updates at

www.rdr.link/KAV066

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RECRUITMENT

‘Flexibilty first’ when hiring in 2024 With elections in the UK set to impact the global economy, Peter Jones of Foyne Jones Recruitment Group reveals how to stay ahead of the recruitment game in 2024 I am privileged to encounter both sides of the hiring process such as the jobseekers’ everchanging expectations and desires, and the type of new opportunities available in the KBB sector. With this in mind, the biggest trend in recruitment for 2024 is the need to be flexible and this means every aspect of working life from hybrid work patterns through to job sharing and employee training.

Be flexible Every vacancy is an opportunity to bring new talent into your business and so I urge employers and jobseekers alike to be flexible in their approach, to better manage expectations and potentially discover a new (perhaps better) way of working for both. In fact hybrid working and trials of the four-day week are proving extremely popular and as the ONS reports that over 44% of UK workers already employ this type of work pattern, it’s no surprise to hear that the 23% of new hires would turn down their dream job if it meant they’d be tied to an office five days a week.

Creative interviews As an employer for today’s jobseeker, there are a range of methods you can adopt to ensure greater flexibility in your workplace and I would start with creativity. Be creative so you can attract the best talent, retain your employees, deepen loyalty and raise your profile. The days of forcing square pegs into round holes are long gone – you need to get to know your people as individuals from the very beginning of their career journey.

The good news is that this can be so simple with the rise in the video interview, which is set to become more mainstream in 2024. We are finding that it is an easy, informal way of connecting job seekers and employers. As a pioneer in this field, we work with employers to put together questions which candidates can answer at their leisure by video.

In my experience, this technique helps candidates to be authentic without the pressure of a formal interview situation and employers can decide which applications they want to progress more quickly. It’s a win-win

for everybody, speeding up the recruitment process for all parties and harnessing everyday technology.

Consider recruiter Make no mistake; in 2024 – if you do what’s you’ve always done, you’ll get what you’ve always got. So, whether you’re dealing with a number of staff leaving or coming up to retirement or wondering about reaching out to the next generation, make it easy on yourself and share the mental load. Speaking to an industry recruiter will get you further, faster and give you plenty of food for thought.

For me, flexibility is about openness to change and having the guts to try something different. I’m known for being disruptive and telling it like it is because I’m proud of our industry and I want more people to work in it! If you’re with me, stand up and be counted.

We’ve got this!

Visit Foyne Jones Recruitment at

www.rdr.link/KAV067

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P RO M O T I O N

WEBSITE STORIES

What has been driving KBN’s website traffic?

Here are the top three stories with the biggest hits in December on www.kandbnews.co.uk

FISHER & PAYKEL Luxury New Zealand appliance brand Fisher & Paykel is preparing to open its experience centre on Wigmore Street, London, in early 2024.

Following updates to the project in late 2023, the official opening will see the launch of the first Fisher & Paykel Experience Centre in Europe. Read more at www.rdr.link/KAV069

KBN Kitchens & Bathrooms News (KBN) identified the Top 10 news stories which shaped the kitchen and bathroom industry over the past 12 months. Following analysis of articles uploaded to its website over the past year, KBN revealed its most popular stories were based upon retail and manufacturer diversification and expansion. See the top 10 stories at

CIH/EURONICS Chair of CIH/Euronics Steve Scogings questioned the need for appliance suppliers to sell direct to consumers, following “transformation” of its online business and consumer champion recognition. At its annual Suppliers’ Christmas lunch at Claridge’s, Scogings highlighted “exponential” growth of its website and “significant” store sales to become a “true” omnichannel retailer. View the story at

www.rdr.link/KAV068

www.rdr.link/KAV070

ADVERTISEMENT INDEX Here is a useful summary of all the adverts that appear in this issue of Kitchens & Bathrooms News.

Each is listed with its page number and a direct URL that will get you straight to the relevant online information.

Aqualla Brassware ............................................................ (page 25)

James Latham .................................................................... (page 16)

www.rdr.link/KAV100

www.rdr.link/KAV109

Blanco Ltd .......................................................... (inside front cover)

KBSA.................................................................... (inside back cover)

www.rdr.link/KAV101

www.rdr.link/KAV110

Clearwater Products Ltd .................................................. (page 29)

Nobilia .................................................................................. (page 14)

www.rdr.link/KAV102

www.rdr.link/KAV111

CM Group/Senstec ............................................................ (page 12)

Nolte Kitchens .................................................................... (page 36)

www.rdr.link/KAV103

www.rdr.link/KAV112

Franke UK Ltd...................................................................... (page 21)

Salone de Mobile Milano .................................................. (page 30)

www.rdr.link/KAV104

www.rdr.link/KAV113

Hafele UK Ltd ........................................................................ (page 4)

SFA Saniflo UK Ltd .............................................................. (page 6)

www.rdr.link/KAV105

www.rdr.link/KAV114

Hafele UK Ltd...................................................................... (page 33)

St.James .............................................................................. (page 18)

www.rdr.link/KAV106

www.rdr.link/KAV115

Harrison Bathrooms ............................................................ (page 9)

The Kitchen Depot ............................................................ (page 39)

www.rdr.link/KAV107

www.rdr.link/KAV116

Hettich UK ............................................................................ (page 7)

Waterline ........................................................................ (back cover)

www.rdr.link/KAV108

www.rdr.link/KAV117

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