2022
Online Training Guide for Multifamily Affordable Housing Professionals W W W . H A I G R O U P. C O M / O N L I N E - T R A I N I N G
Housing-Focused Professional Development Training More than 2,200 housing professionals rely on HAI Group for professional development training. Here’s why: Dozens of online courses and industry certifications to choose from Content created in partnership with some of the biggest names in the industry, including Nan McKay, CHAM, IREM, and more Updated content throughout the year Subscription pricing that makes training affordable for your entire organization
See How You Can Save
Last year, the average organization saved $400 on certifications alone. Click Save on Professional Development to find out how you can save even more as a subscriber.
Set up a bulk purchase of courses or certifications.
10-19 courses
20-49 courses
50-99 courses
100+ courses
10% OFF
15% OFF
20% OFF
25% OFF
2022 HAI GROUP ONLINE TRAINING GUIDE
Testimonials “The HAI Group Online Training team is so easy to work with and always responds to questions quickly.” Crissy Lawson, Executive Director, Brazil Housing Authority (IN)
“HAI Group has the best selection of online programs and makes it easy for staff to complete required trainings at the learner’s pace.” Tonia Landon, Housing Program Director, Tompkins Community Action (NY)
“I have worked with HAI Group for close to 18 years and have not found an organization that is more housing-authority-focused. To be able to serve your clients well, you must know their business/industry, and HAI Group has perfected the ability to do that.” Artesia Dupree, Risk Manager, Oakland Housing Authority (CA)
2022 HAI GROUP ONLINE TRAINING GUIDE
Five Ways to Promote Professional Development at Your Organization
1. Set Goals
2. Be Practical
Make professional development goal-
Approach training from a practical
setting part of your annual plan, using
perspective. If you’re a manager, be mindful
SMART goals – specific, measurable,
of your employees’ competing priorities,
achievable, realistic, and anchored by
allot time dedicated to training, and map
time. Throughout the year, employees
out a path to completion so that employees
should meet with their manager to discuss
will feel a sense of accomplishment.
progress and how they’re applying what
Always be flexible and remember that
they’ve learned. Remember, one meaningful
creating the right environment to learn
change is more impactful than learning ten
something is more important than just
things that are never used.
getting it done.
4. Recognize Employee Accomplishments
5. Share What You’ve Learned
development, it shows employees that
Promote employee accomplishments,
learned. Encourage employees to find
their employer is invested in their growth,
whether that means recognizing
opportunities to apply and share their new
which impacts the organization’s future.
employees that have gone the extra mile,
knowledge and make it a regular part of
Encourage managers to keep training at the
earned a certification, or applied what
their work habits. If an employee picks
forefront by having regular conversations
they’ve learned with successful results.
up one or two things from a course that
with their employees, sending emails with
Recognizing your training champions will
improves their quality of work, imagine the
relevant courses to take, or even organizing
help foster a community of learners who
benefits of an entire team learning how to
a group viewing session.
are dedicated to growth and improvement.
adopt those same principles.
3. Promote Your Training When management promotes professional
2022 HAI GROUP ONLINE TRAINING GUIDE
Training is all about using what you’ve
Certifications In-depth training with some of the industry’s most recognized certifications.
CHAM Asset Management Specialist (AMS) Certification
34 hours
Nan McKay — Fair Housing and Reasonable Accommodation
15 hours
Nan McKay — Family Self-Sufficiency (FSS)
19 hours
Nan McKay — Fundamentals of LIHTC Management
35 hours
Nan McKay — Housing Choice Voucher Specialist
48 hours
Nan McKay — Housing Quality Standards
24 hours
Nan McKay — Multifamily Housing Specialist
35 hours
Nan McKay — Public Housing Management
32 hours
Nan McKay — RAD Project-Based Voucher Specialist
35 hours
Nan McKay — Rent Calculation for Public Housing and Housing Choice Voucher (PHM, HCV, and combo available)
21-23 hours
2022 HAI GROUP ONLINE TRAINING GUIDE
Development and Finance Bring your strategy to the next level with the foundation of financial management.
CHAM — Asset Management Fundamentals
12 hours
CHAM — Financial Fundamentals for Asset Managers
11 hours
CHAM — Nuts and Bolts of Asset Management
11 hours
Creating Sustainable Communities
14 hours
ED101 — Economic Development Finance
20 hours 30 minutes
Novogradac LIHTC 101 — Tax Credit Basics
1 hour 30 minutes
Practitioners’ View of Housing Development Web Series
Times vary
RAD Overview
10 minutes
2022 HAI GROUP ONLINE TRAINING GUIDE
Customer Service Give your customer service strategy a boost with resident-focused best practices.
Customer Service Basics
2 hours
Dispute Resolution
20 minutes
Responding to Resident Complaints
1 hour 30 minutes
Solving Difficult Resident Situations
14 minutes
We’re All in This Together — Resident Orientation
12 minutes
2022 HAI GROUP ONLINE TRAINING GUIDE
Compliance Learn exactly what you need to know to maintain a healthy, fair, and orderly work environment.
Admissions and Occupancy — Section 504 and Fair Housing Compliance
2 hours
Americans with Disabilities Act
1 hour 20 minutes
Avoiding Litigation — Defense Attorney Panel
7 hours 30 minutes
Effective Interviewing for Program Integrity
14 hours 30 minutes
Essentials of I-9 Compliance
30 minutes
Evictions of Public Housing Residents
1 hour
Grievance Hearings and Residents’ Rights
1 hour 20 minutes
How to Do Routine Inspections
5 minutes
How to Prepare for REAC Inspections
1 hour
How to Promote Self-Sufficiency with Section 3
1 hour 30 minutes
How to Report and Investigate Incidents
5 minutes
New Employee Orientation for Public Housing and Housing Choice Voucher
2 hours 30 minutes
Preserving Electronic Evidence
20 minutes
Proper Record Retention and Public Records
20 minutes
Working in Partnership with Your Attorney
16 minutes
2022 HAI GROUP ONLINE TRAINING GUIDE
Management and Leadership Elevate your leadership skills with essential management training.
Advocacy 101 — Adding Your Voice to the Conversation
2 hours
Leading and Communicating as a Manager
1 hour
New Commissioner Orientation
30 minutes
Performance Evaluations
24 minutes
Procurement for Managers
1 hour 30 minutes
Resident Advisory Board Best Practices
1 hour 30 minutes
Resident Advisory Boards 101
10 minutes
Successful Board Meetings
1 hour
Succession Planning
7 minutes
Transitioning to a Management Position
25 minutes
2022 HAI GROUP ONLINE TRAINING GUIDE
You can’t take training just anywhere.
UNLESS YOU CHOOSE HAI GROUP ONLINE TRAINING. Use the promo code “savings22“and lift 22% off your next purchase LOGIN TODAY
Risk Management Mitigate risk with loss prevention strategies designed to keep your staff and residents safe.
Active Shooter
36 minutes
Auto Safety — Safe Driving is No Accident
1 hour 15 minutes
Back Injury & Lifting
18 minutes
Crime Prevention in Housing
10 minutes
Eye & Face Protection
12 minutes
Fire Extinguisher Safety
14 minutes
Fire Safety Webinar — Seeing Through the Smoke
35 minutes
Forklift Safety
17 minutes
Heat Illness Prevention
10 minutes
Hoarding and Smoking Risks
1 hour 20 minutes
How to Prevent Fraud
2 hours
2022 HAI GROUP ONLINE TRAINING GUIDE
Risk Management continued
How to Prevent Housing Scams
4 minutes
Kevin Mitnick Security Awareness Training
45 minutes
Kitchen Fire Safety
5 minutes
Ladder Safety
21 minutes
Lead Safety and Public Housing
1 hour
Managing the Exposures Posed by Volunteers
10 minutes
OSHA and Workplace Safety — Exit Routes, Fire Safety, and Emergency Planning
4 hours 30 minutes
OSHA and Workplace Safety — Introduction and Hazard Communications
3 hours
OSHA and Workplace Safety — Tool and Electrical Safety
4 hours 30 minutes
OSHA and Workplace Safety — Walking, Working Surfaces, and Personal Protective Equipment
4 hours 30 minutes
Preventing Cooking Fires
1 hour
Preventing Ice Risks
1 hour
Resident Unit Safety — Train the Trainer
3 hours
Risk Management Fundamentals
2 hours
Slips Trips and Falls Prevention
5 minutes
Water Damage Prevention
28 minutes
Winter Safety Driving
15 minutes
Working with Contractors: Identifying and Reducing Risk
1 hour
2022 HAI GROUP ONLINE TRAINING GUIDE
Maintenance Maintain a safe environment with training meant to help you manage risk, tackle repairs, and reduce unnecessary expenditures.
Asbestos Awareness
20 minutes
Bed Bug Awareness
40 minutes
Commercial Mower Safety
23 minutes
Electrical Safety
24 minutes
Healthy Homes in Housing
30 minutes
HVAC Maintenance Basics
30 minutes
Lockout/Tagout — Energy Release
13 minutes
Maintenance Risk Management
30 minutes
Mold Basics
1 hour
Playground Maintenance Inspection and Supervision
36 minutes
Property Manager Basics
4 hours
Property Manager Intermediate
2 hours
Winter Safety Snow Removal
5 minutes
Winter Weather Advisory — Preparing Your Agency
35 minutes
Winter Weather Hazards Webinar
45 minutes
2022 HAI GROUP ONLINE TRAINING GUIDE
Human Resources Learn important HR policy in the areas of recruitment, inclusion, ethics, support, and evaluations.
Dealing with Difficult Coworkers and Employees
10 minutes
Discrimination: Avoiding Discriminatory Practices
29 minutes
Diversity Awareness — Staff to Staff
23 minutes
Equal Employment Opportunity
1 hour
Family Medical Leave Act (FMLA)
14 minutes
General Ethics in the Workplace
20 minutes
Human Resources Risk Management
30 minutes
Legal and Effective Employment Practices
1 hour
Responding to Employee Complaints
1 hour 30 minutes
Sexual Harassment — Education and Prevention
2 hours
Workplace Bullying
2 hours
2022 HAI GROUP ONLINE TRAINING GUIDE
Personal Development Gain a competitive advantage with self-improvement courses.
An Effective Leader’s Guide to Time Management
30 minutes
Housing Education Series
55 minutes
Managing Difficult Behaviors
18 minutes
Microsoft Excel 2016 & 2019
Times vary
Microsoft Word 2016 & 2019
Times vary
Personal Management
7 minutes
Principles of Accounting
20 minutes
Process Improvement
30 minutes
Sensitivity Awareness
34 minutes
2022 HAI GROUP ONLINE TRAINING GUIDE
Wellness Help maintain a healthy organization with wellness training.
Bloodborne Pathogens
26 minutes
High Blood Pressure Risks and Prevention
7 minutes
LeadingAge Housing and Health Care Partnership Toolkit
12 minutes
Performing Senior Needs Assessments Webinar
1 hour
2022 HAI GROUP ONLINE TRAINING GUIDE
Learning Pathway Discover all the right training in one place with our comprehensive training bundles.
Cybersecurity Learning Pathway
2 hours 30 minutes
Fire and Resident Safety Learning Pathway
3 hours
Human Capital Management Learning Pathway
2 hours 30 minutes
Maintenance Operations and Risk Management Learning Pathway
40 minutes
OSHA and Workplace Safety Learning Pathway
20 hours
Positive Resident Relations Learning Pathway
4 hours
Property Management Learning Pathway
4 hours
SAHF Cost Saving Learning Pathway
30 minutes
Winter Safety Learning Pathway
2 hours 15 minutes
2022 HAI GROUP ONLINE TRAINING GUIDE
Like what you see? Subscribe! More than 400 housing organizations across the country subscribe to HAI Group for professional development training.
Access to new and exclusive training for your entire staff Substantial savings on industry-recognized certifications (Up to $200 off!) No added exam fees for Nan McKay certifications Group viewable content* Easy-to-use progress reporting Onboarding and ongoing support to ensure your organization is getting the most out of its subscription * Available for group viewable courses
LEARN MORE
Contact Us Get a quote today. www.haigroup.com/online-training onlinetraining@housingcenter.com 800-873-0242, ext. 651