HAI Group's 2022 Online Training Guide

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2022

Online Training Guide for Multifamily Affordable Housing Professionals W W W . H A I G R O U P. C O M / O N L I N E - T R A I N I N G


Housing-Focused Professional Development Training More than 2,200 housing professionals rely on HAI Group for professional development training. Here’s why: Dozens of online courses and industry certifications to choose from Content created in partnership with some of the biggest names in the industry, including Nan McKay, CHAM, IREM, and more Updated content throughout the year Subscription pricing that makes training affordable for your entire organization

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Last year, the average organization saved $400 on certifications alone. Click Save on Professional Development to find out how you can save even more as a subscriber.

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10-19 courses

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50-99 courses

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2022 HAI GROUP ONLINE TRAINING GUIDE


Testimonials “The HAI Group Online Training team is so easy to work with and always responds to questions quickly.” Crissy Lawson, Executive Director, Brazil Housing Authority (IN)

“HAI Group has the best selection of online programs and makes it easy for staff to complete required trainings at the learner’s pace.” Tonia Landon, Housing Program Director, Tompkins Community Action (NY)

“I have worked with HAI Group for close to 18 years and have not found an organization that is more housing-authority-focused. To be able to serve your clients well, you must know their business/industry, and HAI Group has perfected the ability to do that.” Artesia Dupree, Risk Manager, Oakland Housing Authority (CA)

2022 HAI GROUP ONLINE TRAINING GUIDE


Five Ways to Promote Professional Development at Your Organization

1. Set Goals

2. Be Practical

Make professional development goal-

Approach training from a practical

setting part of your annual plan, using

perspective. If you’re a manager, be mindful

SMART goals – specific, measurable,

of your employees’ competing priorities,

achievable, realistic, and anchored by

allot time dedicated to training, and map

time. Throughout the year, employees

out a path to completion so that employees

should meet with their manager to discuss

will feel a sense of accomplishment.

progress and how they’re applying what

Always be flexible and remember that

they’ve learned. Remember, one meaningful

creating the right environment to learn

change is more impactful than learning ten

something is more important than just

things that are never used.

getting it done.

4. Recognize Employee Accomplishments

5. Share What You’ve Learned

development, it shows employees that

Promote employee accomplishments,

learned. Encourage employees to find

their employer is invested in their growth,

whether that means recognizing

opportunities to apply and share their new

which impacts the organization’s future.

employees that have gone the extra mile,

knowledge and make it a regular part of

Encourage managers to keep training at the

earned a certification, or applied what

their work habits. If an employee picks

forefront by having regular conversations

they’ve learned with successful results.

up one or two things from a course that

with their employees, sending emails with

Recognizing your training champions will

improves their quality of work, imagine the

relevant courses to take, or even organizing

help foster a community of learners who

benefits of an entire team learning how to

a group viewing session.

are dedicated to growth and improvement.

adopt those same principles.

3. Promote Your Training When management promotes professional

2022 HAI GROUP ONLINE TRAINING GUIDE

Training is all about using what you’ve


Certifications In-depth training with some of the industry’s most recognized certifications.

CHAM Asset Management Specialist (AMS) Certification

34 hours

Nan McKay — Fair Housing and Reasonable Accommodation

15 hours

Nan McKay — Family Self-Sufficiency (FSS)

19 hours

Nan McKay — Fundamentals of LIHTC Management

35 hours

Nan McKay — Housing Choice Voucher Specialist

48 hours

Nan McKay — Housing Quality Standards

24 hours

Nan McKay — Multifamily Housing Specialist

35 hours

Nan McKay — Public Housing Management

32 hours

Nan McKay — RAD Project-Based Voucher Specialist

35 hours

Nan McKay — Rent Calculation for Public Housing and Housing Choice Voucher (PHM, HCV, and combo available)

21-23 hours

2022 HAI GROUP ONLINE TRAINING GUIDE


Development and Finance Bring your strategy to the next level with the foundation of financial management.

CHAM — Asset Management Fundamentals

12 hours

CHAM — Financial Fundamentals for Asset Managers

11 hours

CHAM — Nuts and Bolts of Asset Management

11 hours

Creating Sustainable Communities

14 hours

ED101 — Economic Development Finance

20 hours 30 minutes

Novogradac LIHTC 101 — Tax Credit Basics

1 hour 30 minutes

Practitioners’ View of Housing Development Web Series

Times vary

RAD Overview

10 minutes

2022 HAI GROUP ONLINE TRAINING GUIDE


Customer Service Give your customer service strategy a boost with resident-focused best practices.

Customer Service Basics

2 hours

Dispute Resolution

20 minutes

Responding to Resident Complaints

1 hour 30 minutes

Solving Difficult Resident Situations

14 minutes

We’re All in This Together — Resident Orientation

12 minutes

2022 HAI GROUP ONLINE TRAINING GUIDE


Compliance Learn exactly what you need to know to maintain a healthy, fair, and orderly work environment.

Admissions and Occupancy — Section 504 and Fair Housing Compliance

2 hours

Americans with Disabilities Act

1 hour 20 minutes

Avoiding Litigation — Defense Attorney Panel

7 hours 30 minutes

Effective Interviewing for Program Integrity

14 hours 30 minutes

Essentials of I-9 Compliance

30 minutes

Evictions of Public Housing Residents

1 hour

Grievance Hearings and Residents’ Rights

1 hour 20 minutes

How to Do Routine Inspections

5 minutes

How to Prepare for REAC Inspections

1 hour

How to Promote Self-Sufficiency with Section 3

1 hour 30 minutes

How to Report and Investigate Incidents

5 minutes

New Employee Orientation for Public Housing and Housing Choice Voucher

2 hours 30 minutes

Preserving Electronic Evidence

20 minutes

Proper Record Retention and Public Records

20 minutes

Working in Partnership with Your Attorney

16 minutes

2022 HAI GROUP ONLINE TRAINING GUIDE


Management and Leadership Elevate your leadership skills with essential management training.

Advocacy 101 — Adding Your Voice to the Conversation

2 hours

Leading and Communicating as a Manager

1 hour

New Commissioner Orientation

30 minutes

Performance Evaluations

24 minutes

Procurement for Managers

1 hour 30 minutes

Resident Advisory Board Best Practices

1 hour 30 minutes

Resident Advisory Boards 101

10 minutes

Successful Board Meetings

1 hour

Succession Planning

7 minutes

Transitioning to a Management Position

25 minutes

2022 HAI GROUP ONLINE TRAINING GUIDE


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Risk Management Mitigate risk with loss prevention strategies designed to keep your staff and residents safe.

Active Shooter

36 minutes

Auto Safety — Safe Driving is No Accident

1 hour 15 minutes

Back Injury & Lifting

18 minutes

Crime Prevention in Housing

10 minutes

Eye & Face Protection

12 minutes

Fire Extinguisher Safety

14 minutes

Fire Safety Webinar — Seeing Through the Smoke

35 minutes

Forklift Safety

17 minutes

Heat Illness Prevention

10 minutes

Hoarding and Smoking Risks

1 hour 20 minutes

How to Prevent Fraud

2 hours

2022 HAI GROUP ONLINE TRAINING GUIDE


Risk Management continued

How to Prevent Housing Scams

4 minutes

Kevin Mitnick Security Awareness Training

45 minutes

Kitchen Fire Safety

5 minutes

Ladder Safety

21 minutes

Lead Safety and Public Housing

1 hour

Managing the Exposures Posed by Volunteers

10 minutes

OSHA and Workplace Safety — Exit Routes, Fire Safety, and Emergency Planning

4 hours 30 minutes

OSHA and Workplace Safety — Introduction and Hazard Communications

3 hours

OSHA and Workplace Safety — Tool and Electrical Safety

4 hours 30 minutes

OSHA and Workplace Safety — Walking, Working Surfaces, and Personal Protective Equipment

4 hours 30 minutes

Preventing Cooking Fires

1 hour

Preventing Ice Risks

1 hour

Resident Unit Safety — Train the Trainer

3 hours

Risk Management Fundamentals

2 hours

Slips Trips and Falls Prevention

5 minutes

Water Damage Prevention

28 minutes

Winter Safety Driving

15 minutes

Working with Contractors: Identifying and Reducing Risk

1 hour

2022 HAI GROUP ONLINE TRAINING GUIDE


Maintenance Maintain a safe environment with training meant to help you manage risk, tackle repairs, and reduce unnecessary expenditures.

Asbestos Awareness

20 minutes

Bed Bug Awareness

40 minutes

Commercial Mower Safety

23 minutes

Electrical Safety

24 minutes

Healthy Homes in Housing

30 minutes

HVAC Maintenance Basics

30 minutes

Lockout/Tagout — Energy Release

13 minutes

Maintenance Risk Management

30 minutes

Mold Basics

1 hour

Playground Maintenance Inspection and Supervision

36 minutes

Property Manager Basics

4 hours

Property Manager Intermediate

2 hours

Winter Safety Snow Removal

5 minutes

Winter Weather Advisory — Preparing Your Agency

35 minutes

Winter Weather Hazards Webinar

45 minutes

2022 HAI GROUP ONLINE TRAINING GUIDE


Human Resources Learn important HR policy in the areas of recruitment, inclusion, ethics, support, and evaluations.

Dealing with Difficult Coworkers and Employees

10 minutes

Discrimination: Avoiding Discriminatory Practices

29 minutes

Diversity Awareness — Staff to Staff

23 minutes

Equal Employment Opportunity

1 hour

Family Medical Leave Act (FMLA)

14 minutes

General Ethics in the Workplace

20 minutes

Human Resources Risk Management

30 minutes

Legal and Effective Employment Practices

1 hour

Responding to Employee Complaints

1 hour 30 minutes

Sexual Harassment — Education and Prevention

2 hours

Workplace Bullying

2 hours

2022 HAI GROUP ONLINE TRAINING GUIDE


Personal Development Gain a competitive advantage with self-improvement courses.

An Effective Leader’s Guide to Time Management

30 minutes

Housing Education Series

55 minutes

Managing Difficult Behaviors

18 minutes

Microsoft Excel 2016 & 2019

Times vary

Microsoft Word 2016 & 2019

Times vary

Personal Management

7 minutes

Principles of Accounting

20 minutes

Process Improvement

30 minutes

Sensitivity Awareness

34 minutes

2022 HAI GROUP ONLINE TRAINING GUIDE


Wellness Help maintain a healthy organization with wellness training.

Bloodborne Pathogens

26 minutes

High Blood Pressure Risks and Prevention

7 minutes

LeadingAge Housing and Health Care Partnership Toolkit

12 minutes

Performing Senior Needs Assessments Webinar

1 hour

2022 HAI GROUP ONLINE TRAINING GUIDE


Learning Pathway Discover all the right training in one place with our comprehensive training bundles.

Cybersecurity Learning Pathway

2 hours 30 minutes

Fire and Resident Safety Learning Pathway

3 hours

Human Capital Management Learning Pathway

2 hours 30 minutes

Maintenance Operations and Risk Management Learning Pathway

40 minutes

OSHA and Workplace Safety Learning Pathway

20 hours

Positive Resident Relations Learning Pathway

4 hours

Property Management Learning Pathway

4 hours

SAHF Cost Saving Learning Pathway

30 minutes

Winter Safety Learning Pathway

2 hours 15 minutes

2022 HAI GROUP ONLINE TRAINING GUIDE


Like what you see? Subscribe! More than 400 housing organizations across the country subscribe to HAI Group for professional development training.

Access to new and exclusive training for your entire staff Substantial savings on industry-recognized certifications (Up to $200 off!) No added exam fees for Nan McKay certifications Group viewable content* Easy-to-use progress reporting Onboarding and ongoing support to ensure your organization is getting the most out of its subscription * Available for group viewable courses

LEARN MORE

Contact Us Get a quote today. www.haigroup.com/online-training onlinetraining@housingcenter.com 800-873-0242, ext. 651