During the last homeowners meeting we were asked for more clarity on who is responsible for what at Silverlake. Please see a matrix of Silverlake departments and personnel, as well as a guide to what responsibilities and tasks are covered by each department, who is the first port of call, and how the departments interlink. • • • •
We hope this will be useful in directing any questions or queries you may have to the right person as well as ensuring you get a swift reply. We’ll always do our best to respond to any question or query you may have in a timely manner. If your query is time sensitive we’d suggest giving us a call so we can prioritise appropriately. If you have sent us a question via email, please be sensitive to the fact that many of the team work across the week, be in a customer facing role for much of their working day and may be a query that required input from multiple depts, so please allow good time for their response.
SILVERLAKE ESTATE Food & Beverage
Sales
CBL
Lara Lympaney
Matt Siadatan
Chris Knight
Chris Hurn
hrouse@habitatescapes.com
lara.lympaney@hmlgroup.com
msiadatan@habitat firstgroup.com
cknight@habitatfirstgroup.com
chris@conservationbuilders.co.uk
01305 819 908
01242 695 126
01305 819 906
01305 853 490
01305 818 256
Habitat Escapes
Service Charge
Henry Rouse
Bookings
Housekeeping
Property Maintenance
Activity Hub
Estate Grounds & Facilities Management
Hurricane Spa
Hurricane Terrace
Plot Sales
Habitat Resales
Property Construction
Post Build Snagging
Olivia Gane
Izzy BielawaskaMeade
Mark Watson
Lawrence Sinclair
Will Breith
Elaine Anderson
Sara Holden
Rebecca Rodriguez
Rebecca Rodriguez
Caron McLaughlin
Caron McLaughlin
• Any issues that arise during the build process of your property
MAINTENANCE
• Owner bookings in your property • Agreement/ contract term queries • Queries about rental bookings • Property Damage as a result of rental guests • Income statement queries
• Cleaning standards • Cleaning charges • Linen • Facilities cleanliness • Property checks • Private laundry Services
01305 853 490 owner@habitat escapes.com
TERRACE
• Appliance errors/warranty issues • Minor damage and property wear & tear • Small projects and remedial works
• Questions about lake use • Bike Hire • Water Sports equipment • Issues with or damages to equipment • Fitness sessions • Holiday Activities
• Applications for Alterations • Raising requests • Grounds upkeep • Facilities maintenance • LEMP • Service Charge • Grass cutting • Estate rules & regulations • Lakes & waterways • Estate wardens security • Approved planting lists
• General spa enquiries • Treatment bookings • Opening times • Issues/ complaints/ feedback
• Hurricane Terrace & Yurt reservations • Event Enquiries • Terrace & Pizza shack menus
• Enquiries about property purchasing – New Build • Enquires about conveyance of a new build plot • Purchase of a boat/canoe store
• Home Owners interested in Listing their property for sale • Resale enquiries on listings
01305 819 979
01305 819 980
01305 819 985
silverlake@habitat housekeeping.com
silverlakemaintnance @habitatescapes.com
activityhub@ habitatescapes.com
• Any issue with your property resulting in the initial build process inside of 2yr (excluding wear & tear or owner/rental guest damage)
01305 851 784
01305 819 909
01305 819 906
01305 853 490
01271 316 492
01305 852 104
01305 852 104
dutymanager@ silverlakedorset.net
hurricane@silverlake dorset.com
hurricaneterrace@ habitatfirstgroup.com
live@silverlake dorset.com
live@silverlake dorset.com
admin@conservation builders.co.uk
admin@conservation builders.co.uk