ABODE July 2026

ABODE THE HOUSTON APARTMENT ASSOCIATION MAGAZINE

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July 2026

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WE MAKE

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CONTENTS July 2026

ON THE COVER

FEATURES & PHOTOS

Be a Part of the Big Picture –

16 On the Scene – Photos from the ACES Manager Appreciation Luncheon.

There’s a lot going on at Houston Apartment Association events – take a closer look in this month’s issue and click through the links to see more. Don’t miss out on all the networking, great information and fun – come join us!

See the calendar on Pages 20 and 21 and visit www.haaonline.org/events for all the details.

We will see you at the next event!

Cover art © Andyborodaty | iStock by Getty Images with photos by HAA staff and members.

COLUMNS & MONTHLY UPDATES 7 President’s Corner – An exciting night downtown and much more.

24 On the Road – Photos from the Conroe Region Meeting.

8 Patron of the Month – Meet and support Apartments.com.

26 On the Scene – Photos from the NEXT Casino Night Fundraiser.

9 Legislative Update – The latest news on local government affair issues and election results.

30 On the Scene – Photos from the HAA PAC TopGolf Fundraiser.

34 On Site with ABODE – Take a closer look at the final three HAA 2025 Honor Award-winning community as the 2026 winners are selected.

11 It’s The Law – Is ESA a thing of the past?

14 Resident Relations – A resident dispute is settled by the committee.

38 MORE VIDEOS! 12 Success Strategies with Dr. Debbie – Don’t miss the fourth Success Strategy video with Dr. Debbie Phillips.

20 Calendar – HAA’s schedule of events for the coming months.

40 Beyond the Brochure – The new era of AI multifamily marketing.

49 Welcome Mat – A list of HAA’s newest members.

44 On the Scene – Photos from the Fair Housing Seminar.

50 Portfolio Changes and In the News – Property updates and industry news.

46 The Ambassador ONE Society – Meet HAA’s supplier network.

52 Go-Getters – Together we shine!

54 Index of Advertisers – See the supplier members who support this publication.

55 MarketLine – The latest area market numbers.

56 Back Page – News from around the community.

We welcome your comments. Email us at comm@haaonline.org.

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OFFICERS AND ASSOCIATION LEADERSHIP MONICA GRACIA President-Elect RYAN TERRELL President

MANU GUPTA Vice President at Large

PRODUCT SERVICE COUNCIL OFFICERS

KAREN HEFNER Vice President at Large

BLAISE SPITALERI, CAS President Rasa Floors

VALERIE LACY Vice President at Large

DEBRA KNIGHT, CAS Secretary Comm-Fit

HOWARD BOOKSTAFF General Counsel

DAVID NARGANG Vice President at Large

LIZ LEVINS, CAS EMERITUS Treasurer Gemstar Construction

CASEY WATTS MORGAN CEO

SHELLEY WATSON Immediate Past President

MELISSA FRIEND Secretary/Treasurer

BOARD OF DIRECTORS Mack Armstrong Julie Batche Kristen Becker John Boriack Michelle Bridges Kyle Brown Tina Cavaco Terri Clifton Michelle Croasmun Deborah DeRouen Derek DeVries Scott Douglas Gina Erwin Melissa Friend Monica Gracia Stephanie Graves Billy Griffin Manu Gupta Karen Hefner Clay Hicks Sara Hinson Deborah Holcombe Crystal Jackson Nathan Kelley Debra Knight Valerie Lacy Stacey Lastovica Liz Levins David Lindley Betsy Marshall Kristin McLaughlin Joe Melton Candis Mohr Kathy Motis Katy Myrick David Nargang Jenifer Paneral Mark Park Velissa Parmer Michelle Pawelek Ryan Raser Ruth Reyes Kelly Robinson Christy Rodriguez Joseph Rodriguez Ingrid Shultz Corri Smith Blaise Spitaleri Debbie Sulzer Ryan Terrell Lindsay Torres-Smith Starla Turnbo Richard Wall Shelley Watson Richard Whatcott Tracie Yoder

DIRECTORS EMERITUS Josh Allen Gary Blumberg Ken Bohan Roger Camp Kathy Clem Jack Dinerstein Diane Gilbert Jenard Gross Darlene Guidry Alison Hall David Hargrove Larry Hill Hap Hunnicutt Stacy Hunt David Jones Mel Kieke Mike Koch Dick LaMarche Cesar Lima Bruce McClenny Tim Myers P David Onanian Jackie Rhone John Ridgway Kim Small Eileen Subinsky Steve Sweet Kirk Tate Suan Tinsley H J Tollett, Jr. Pat Tollett Vic Vacek, Jr. Beth Van Winkle Tony Whitaker Jerry Winograd ADVISORY DIRECTORS Marsha Baker Jeff Blevins Karen Briggs Gwin Caroline Erck Emily Frost Nitin Garg Izzy Garza Jacob Kunath Laura Lestus Beth Levine Cari Luetge Monica Morales Arely Pena Paola Rodriguez Jake Slosburg Alan Yu GENERAL COUNSEL EMERITUS Joe Bax

HONORARY LIFE MEMBERS Claude Arnold Kenn Brown Tina Cavaco Terri Clifton Kevin Fenn Diane Gilbert Anita Harrison Dwayne Henson Mike Koch Merry Mount Monette Reynolds Sherry Stevenson Kirk Tate Suan Tinsley Sonny Unverzagt Del Walmsley Nancé Wells H.P. Paul Young Jeanne Marie Zublin Dicks EXCLUSIVE MEMBERS 1968 Century A/C Supply 1978 Houston Planned Energy Systems 1982 Cotton Commercial USA Inc. 1984 AAA Plumbers 1986 Craven Carpet 1987 Dixie Interiors 1993 Hire Priority Staffing & Executive Search 1994 Camp Facility Services 1997 Apartments.com 1999 FSI Construction Inc. 2006 Lowe’s Pro Supply

DEBORAH DEROUEN, CAS Immediate Past President Clutch City Consulting

PRODUCT SERVICE COUNCIL MEMBERS Grant Almquist, CAS, Texas Apartment Pool Services Susan Alvarado, CAS, Chadwell Supply Chris Bell, CAS, Century A/C Supply Marivel Bownds, CAS, Chadwell Supply Tammy Broadway, CAS, American Fire Systems Carina Bryars, Valet Living Shaun Callaway, CAS, Earthworks Brandon Coleman, CAS, Chadwell Supply Neal Conant, CAS, Gemstar Construction Sean Cunningham, CAS, Impact Property Solutions Deborah DeRouen, CAS, Clutch City Consulting Giovanna Gone, CAS, Century A/C Supply Bo Hang, Redi Carpet Sales Dan James, CAS, Redevelopment Services Debra Knight, CAS, Comm-Fit

Stephanie Krop, CAS, Emeritus, Poolsure Liz Levins, CAS Emeritus, Gemstar Construction Jim Martensen, CAS, Epic Multifamily Construction Tracey Moore, CAS, Flooring Warehouse Karen Nelsen, CAS, Best Plumbing Arely Pena, CAS, Redi Carpet Sales Xochitl Sheffield, Camp Facility Services Blaise Spitaleri, CAS, Rasa Floors Auri Verser Sherwin Williams Ryan Weis, Crestmark Construction Services

ABODE JULY 2026 I VOLUME 49, ISSUE 7 Chief Executive Officer and Publisher CASEY WATTS MORGAN, MPP cmorgan@haaonline.org EDITORIAL AND DESIGN STAFF Director of Publications and Design DEBORAH NIX dnix@haaonline.org ADVERTISING Vice President of Membership Development RANDA DICK, CAPS randa@haaonline.org CONTRIBUTING STAFF Chief Operating Officer AMANDA SHERBONDY, CAE asherbondy@haaonline.org Vice President of Education LAUREN RAGIN, CMP lragin@haaonline.org Vice President of Facility Management/RCR TINA DEFIORE tdefiore@haaonline.org Vice President of Government Affairs BEN MCPHAUL bmcphaul@haaonline.org Events and Meetings Director KASAUNDRA WRIGHT kwright@haaonline.org Director of Resident Relations MATILDE LUNA mluna@haaonline.org Director of IT WILL ALFARO walfaro@haaonline.org Government Affairs Manager ALEX CHADWELL achadwell@haaonline.org Strategic Outreach Manager MORGAN WATERMAN mwaterman@haaonline.org Education and Events Manager BIANCA REYNA breyna@haaonline.org Member Services Manager JAKKI POSADA jposada@haaonline.org Member Services Assistant SYDNEY CHANSAMOUTH schansamouth@haaonline.org PRINTER TGI PRINTED www.tgiprinted.com

HOUSTON APARTMENT ASSOCIATION COMMITTEES COMMITTEE Executive Nominating Fair Housing Ethics Finance Past Presidents Council Legislative Political Action Golf Century Club Education Advisory Independent Rental Owners Connection NEXT Young Professionals Leadership Development Community Outreach Product Service Council Expo Exhibitor Membership Ambassador ONE Society Resident Relations A Resident Relations B Resident Relations Appeals HAF Chili Fundraiser Honors Property Awards Honors Individual Awards

CHAIR Ryan Terrell Shelley Watson Howard Bookstaff Michelle Pawelek Gary Blumberg John Boriack Monica Gracia Stacy Hunt Starla Turnbo Liz Levins Lori Latham

STAFF ADVISOR Casey Morgan Casey Morgan Casey Morgan Casey Morgan Casey Morgan Casey Morgan Casey Morgan Alex Chadwell Alex Chadwell Alex Chadwell Lauren Ragin

Alan Yu Emily Frost Arely Pena Clay Hicks Melissa Friend Blaise Spitaleri Nikki Sekunda Deborah DeRouen Sara Hinson Xochitl Sheffield Jim Martensen Michele Swilley Ryan Raser Darlene Guidry Joey Rodriguez Kathy Motis Karen Hefner Ruha Vohra Joe Melton

Lauren Ragin Lauren Ragin Amanda Sherbondy Amanda Sherbondy Amanda Sherbondy Randa Dick Randa Dick Randa Dick Matti Luna Matti Luna Matti Luna Kasaundra Wright Kasaundra Wright Amanda Sherbondy

HOUSTON APARTMENT ASSOCIATION MISSION AND VISION: HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association. ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties.

ABODE, JULY 2026, VOLUME 49, ISSUE 7 ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members.

Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2026 by HAA. Periodicals Postage Paid at Houston, Texas.

POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.

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EXECUTIVE SUPPLIER MEMBERS These companies have generously supported the Houston Apartment Association with their Executive Supplier Membership. Please give them careful consideration, whenever possible, in your business.

2020 Exhibits 3BeeGuys Bee Removal A1 Property Construction A1 Wrecker LLC AAA Staffing Ltd Achilles Security Services LLC ACT Security Group Action Window Coverings Inc ACTIV Answer Adobe Floors Inc Adventure Playground Systems Inc Advocate Construction Inc Affinity Waste Solutions Air Express Construction and Plumbing ALD Outdoors Alexander-Rose Associates Inc All American Mailboxes of Houston Inc All Power Solutions ALN Apartment Data Alonso Service Co. Ambassador Services LLC American Fire Systems Inc American Wheel & Tire #2 Ltd Ameristar Screen & Glass Apartment Services Group ARC Glass LLC Artisent Floors ASAP Personnel Inc Asurety Dryer Vent & Fireplace Inspections Bar-B-Clean Southwest Houston Belfor Property Restoration Berkeley Outside Services Bettencourt Tax Advisors LLC BGE Inc/aka Brown & Gay Engineers Inc Binswanger Glass BioTechs Crime & Trauma Scene Cleaning Blue Marlin Maintenance Air Conditioning and Renovation Blue Stream Fiber BluSky Restoration Contractors Brady Chapman Holland & Assoc BrightView Landscape ServicesThe Woodlands Brown & Brown Insurance Services Inc BSI Butler Plus ByteTime Computing Inc Cabinet Door Usa Capital Disaster Solutions Cardboard Cowboys Catalyst Construction Centex Construction Chadwell Supply Chesapeake Finishing Childress Electric ClaimsMate Adjusters Classic Same Day Blinds Code Red Security Systems PLLC Commercial Fire Protection Contractors Inc Core Distributing Corey Construction Commercial & Multi-Family Roofing CORT Furniture Rental CoverAll Pests CRE Business Solutions LLC Create Landscape Services LLC Crisis Care Crowned Eagle Construction CSC ServiceworksAppliance Warehouse Cypress Landscaping & Irrigation Inc Decorative Flooring DeNyse Companies Designs by Holmes

Diamond Services LLC DNM Contracting Inc DoodyCalls Double Oak Erosion DVF Company ECC Exteriors EDT Construction Services Elevated Retail Elite Roofing LLC Emersyn Electrical Services LLC Empire Fire and Safety Encore Services TX EnviroSmart Multifamily Pest Solutions Epic Multifamily Construction EPremium Insurance Agency Exterior Inspections Faith J Construction Inc Fantastic Floors Featherston Sign Partners, LLC Fiat Construction LLC Fire Reconstruction Inc Flavor Finish Resurfacing FlipLok Floor Merchant Foundation Check Inc Frontier Waste Solutions FSD Protection FSI Construction fun abounds Gambit Construction Garland Law Firm Gemstar Construction Glass Doctor of Greater South Houston Gleam Clean GMR Electrical Go Painting of N. Houston Go-Staff Inc Good Landscaping GQ Landscaping Great American Business Products Greater Houston Pool Management Green City Security LLC Green Garbology Green Pride Landscaping Greenlogic Grindstone General Contracting GSR Construction Group Hallmark Hardwoods Hamilton-Steele Outdoor Accents Hive Technology Hoover Slovacek LLP Houston Home and Patio Houston Roofing & Construction LLC Houston Strong Roofing Company Hut Services LLC Ideal Parking Management Infinity Power Partners Innovative Environments Innovative Recovery Insurica InterSolutions Property Management Staffing Its Bugs or Us Ivory Property Restoration J National Contractors J Turner Research Jacobson Insurance & Risk Management JC's General Contractor LLC Johnstone Supply JOR Construction & Property Investments LLC Junk Shot and Doorstep Details of Houston Landing Lanyard Construction Services Laser Answering Service LLC LCBI Construction, LLC Lincoln Jacob Construction

Lineups Lithotech Printed Products/ Forms Center LMC Embark Landscape and Tree Care Long Point Roofing Lopez Carpet Care & Painting LP Building Solutions Major Piles Matrix Construction Services MeterNet Michel Rogers & Maloney Minol USA MNM Fire Systems LLC Mueller Water Conditioning Inc Nailed It Roofing Pros Nationwide Energy Partners Native Smart Properties NEI General Contracting Nelson Painting and Construction LLC Norman Roofing and Construction Northwest Construction Group Odor-Defence Optima General Contractor LLC Pace Mechanical Services LLC Pacific Coast Landscape and Design Pasadena Insurance Agency Inc Paul Davis Restoration of Greater Houston Penco Access Control LLC dba Penco Gate and Fence Platinum Pool and Spa LLC Polywood Power Services of Texas Precision Appliance Leasing Premium Improvements Pro-Shield Commercial Roofing LLC Pro-Tex Contracting Group LLC Professional Resurface LLC Property Guardians LLC Pura Flo Corporation Pure Green Landscaping Quality Construction Concepts Quick Protection Inc Qwikkit R&L Global Inc R3BUILD Construction Services LLC RAM Construction Ram Jack Foundation Solutions Real Floors Inc Red Nova Construction Redevelopment Services Redux Construction Reliable Paving, Inc Reliable Roofing of Texas Inc Reliant RENCON LLC Renova Appliance Center LTD Renova One Richmond & Associates Landscaping-Houston, LTD Riverway Title Robles Roofing & More LLC Rose Paving Roto-Rooter Services Co Rotolo Consultants Inc (RCI) SafeRent Solutions SEAL Security Solutions LLC Secure Insurance Service Concepts Inc ServiceMaster Recovery Management Servpro Friendswood Pearland Servpro Team Shaw Sherwin Williams Sign-Ups & Banners Signal of Houston Silversand Services Southwest A/C Supply, Inc SSC Glass LLC

Stealth Renovations Steward Trash Valet Service Stormwater Professionals Group Strata Roofing and Construction LLC Strickland Law Firm PLLC Superscapes Landscape and Irrigation Surface Experts Surface Experts of Katy/ West Houston Swain & Baldwin Insurance & Risk Management Tejas Softwash Tell Construction & Projects LLC Tex-Air Filters Texas Access Works Texas Apartment Pool Services Texas Concrete Professional Company Texas GroundWorks Management Texas Pressure Washing Texas Southwest Floors Inc Texas Window Cleaning Co Inc TextByChoice The Katy Plumbing Company The Liberty Group Three Amigos Texas LLC THS National Tidal Electrical Services Inc Trash Concierge Houston Tri County Specialties LLC TurboPass Two Dots Unified Disaster Resources United Protective Services Urban Design Constructors Urban Outreach, Inc Urban Value Corner Store Valet Living Walton Residential Services Warren Kalyan PLLC Waste Transfer Partners Watermark Restoration Inc Webb Pest Control Whitman's Contracting and Roofing Yellowstone Landscape

Letter from the President

By RYAN TERRELL, 2026 HAA President

AN EXCITING NIGHT DOWNTOWN, AND I DON’T MEAN FIFA. As we are pulling this issue of ABODE together, one of our biggest events of the year is taking place, the 2026 Honors Awards. The winners have been chosen and more than 1,000 attendees are showing their love for the best of the best in the multifamily industry. Congratulations to all of the winners and nominees! You can see photos from the big event at the link at right with additional links to our generous sponsors.

We will have full coverage with profiles of our individual management company winners in print and online next month, followed by our maintenance and individual supplier winners in the September issue. Watch your mail the first week of August and check us out online to see all the action!

A “swinging” success The HAA PAC is the political action committee of the Houston Apartment Association and without political capital, our industry could not be successful in representing your interests. Thanks to all our participants and sponsors who came out to compete and raise money for the PAC during our yearly TopGolf Fundraiser. Check out all the photos, winners and sponsors starting on Page 30 and thanks to all for supporting this important committee. You can too, visit www.haaonline.org/haapac for more details.

Polish thy crown and thy bowling ball!

On Friday, July 10, strikes reign supreme at Copperfield Bowl for our July Featured Event – the 2026 HAA “Royal Bowl” Bowling Tournament. The Kingdom of HAA requests your presence at this year’s big event and the champion team and individual bowling and costume contest winners will be crowned. Plus, there will be libations for all! See Page 18 for how you can get rolling with HAA royalty.

Find and support the suppliers you need Property management supervisors and executives: There is another way you can support our industry and our supplier partners. Please join me for the 20th Annual HAA Summer Business Exchange on Thursday, August 13. This is a great opportunity to learn about the latest industry products and services in a controlled environment, while supporting your association. Find supplier partners that can help with your needs with CapEx projects, renovations, staffing, amenity add ons, technology and more. (There will also be some friendly competition between management company tables, so don’t miss it.) All the details are on Page 19.

This month in ABODE We have photos from Top Golf, the NEXT Casino Night, the City of Conroe/ Montgomery County Region Meeting, ACES Manager Appreciation Luncheon and much more in this month’s issue. Want to get in the picture? Join us at an upcoming HAA event and I will see you there!

www.haaonline.org

Houston Apartment Association

HONORS AWARDS Americas, Thursday, June 11 ClickHiltonhere for photos

2026 Thank you to our generous sponsors Emcee sponsored by

Champagne Celebration sponsored by

Individual Awards sponsored by

Property Awards sponsored by

Reception sponsored by

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These companies have generously supported the Houston Apartment Association with their exclusive membership. Please give them

Houston Planned Energy Systems

HAA Member since 1978

Cotton Commercial USA Inc.

HAA Member since 1994

Apartments.com

HAA Member since 1982

HAA Member since 1997

Hire Priority Staffing & Executive Search

HAA Member since 1984

HAA Member since 1993

careful consideration, whenever possible, in your business.

Camp Facilty Services

AAA Plumbers

FSI Construction Inc.

Lowe’s Pro Supply

HAA Member since 1999

Craven Carpet

HAA Member since 1987

HAA Member since 2006 HAA Member since 1986

Dixie Interiors

Century A/C Supply

HAA Member since 1968

This Month's Exclusive Supplier Member

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Advertise on the #1 network for apartment-seekers apartments.com/grow | 888.658.7368

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www.haaonline.org

Legislative Update By MONICA GRACIA, HAA Legislative Chair, with BEN MCPHAUL, Vice President of Government Affairs

No Summer Break

The HAA Government Affairs team stays busy monitoring policies and advocating for our industry.

SUMMER IS HEATING

up but that doesn’t mean things are cooling off for the HAA Government Affairs team. Since our last report, The City of Houston passed their Fiscal Year 2027 budget and City Council proposed changes to the Houston Open Space ordinance, which is explained below. May also saw the Primary runoff elections come and go, so we recap those races in this June edition of our Legislative Report. As always, we are keeping our fingers on the pulse of policies that affect our industry and if you have any questions, never hesitate to reach out.

City of Houston Open Space Ordinance Currently, for multi-family new development, there is a one-time $700 per unit fee that is paid into the Park Dedication Fund and is used to acquire new green space or to make capital improvements to existing parks in one of 21 park sectors across the city. On May 28, the Budget and Fiscal Affairs Committee voted unanimously to advance amendments to the ordinance recommended by the COH Planning Commission.

While there is no fee increase in this version of amendments, it seems that there is an appetite among some members of city council to address the fee and potentially increase it soon. The current amendments, among some administrative changes to the language of the ordinance, allow for up to 30% of the fees collected to be used in any park sector and 70% to remain in the park sector that the project is in. Under the existing ordinance, 100% of the funds from the fee must be spent in the park sector that the project is being developed in. There is also an increase in the time the fund must be used from three to five years.

HAA Government Affairs team plans to request a meeting with the mayor’s administration to discuss any potential fee increase.

www.haaonline.org

HAA Weighs in On City Of Houston Budget HAA, along with other trade associations, signed a letter at the request of Mayor Whitmire supporting the FY 2027 Budget proposed (and passed) by the City. The FY 2027 budget makes some significant structural changes to city finances in attempt to bridge the budget deficit facing the city. It designates solid waste as a utility and includes a $5 administrative fee for trash collection (bringing in approximately $25 million/year). It also allows the city to charge the water utility system a 5% fee for usage of city right of ways (bringing in approximately $104 million/year.) See the letter here.

Election Results Harris County Judge Primary Runoff Annise Parker (HAA Endorsed Candidate) was defeated by Former City Councilmember Letitia Plummer in the Democratic Primary runoff. Orlando Sanchez defeated Warren Howell in the Republican Primary runoff.

Stay tuned for more information on the HAA PAC’s involvement in this race.

JP Precinct 7, Place 2 Incumbent Sharon Burney (HAA Endorsed Candidate) was defeated by Melanie Miles in the Democratic Primary Runoff. HAA is hosting Melanie Miles at our PAC steering committee lunch on 6/23. Melanie will take office next January; she does not have a Republican challenger this November.

State Representative District 126 Stan Stanart defeated Kelly Peterson in the GOP Primary runoff (HAA was neutral.)

Congressional District 38 Jonathan Bonck defeated Shelly DeZevallos in the GOP Primary for CD38.

Congressional District 9 Alex Mealer defeated State Rep. Briscoe Cain in the GOP Primary runoff for CD9.

Fort Bend County Judge County Commissioner Dexter McCoy defeated Rachelle Carter in the Democratic Primary runoff and will face Republican incumbent Daniel Wong in November.

(HAA was neutral) Mayor Of Pearland Quentin Wiltz was elected Mayor of Pearland. HAA did not support either candidate in this race, but is working to schedule a meeting with the new Mayor to begin building that relationship.

For legislative concerns, call the HAA main line at 713-595-0300 and ask for Government Affairs or email mcphaul@haaonline.org.

The Houston Apartment Association Political Action Committee is the PAC of the Houston Apartment Association, a non-profit trade association representing the area apartment industry. Without political capital, our industry would not be as successful in representing you or your clients’ interests, and thus, your financial well-being.

The HAAPAC participates in local and state political campaigns, helping candidates who support the apartment industry and its supplier businesses.

You can participate in the HAAPAC on several levels.

For more on HAAPAC, visit www.haaonline.org/haapac

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It’s the Law By HOWARD BOOKSTAFF, Hoover Slovacek LLP , HAA General Counsel

Getting Emotional?

Is ESA a thing of the past?

THE WORLD IS CHANGING! Last month, we wrote about how the use of AI by residents is affecting the apartment industry. What’s next?

On May 22, 2026, HUD issued a memorandum that appears to say that emotional support animals are a thing of the past. Let’s take a look at the background of what led to this memorandum and how it might change apartment operations as we go forward.

Background January 28, 2020: HUD published a notice giving guidance for assessing a person’s request to have an animal as a reasonable accommodation under the Fair Housing Act. In its notice, HUD stated that there were two (2) types of assistance animals: (1) service animals, who are any dogs that are individually trained to work or perform tasks for the Image © Shellphoto | iStock by Getty Images

www.haaonline.org

benefit of an individual with a disOn May 22, 2026, HUD issued a memorandum ability; and (2) support animals, who that appears to say that emotional support are trained or untrained animals that do work, perform tasks, provide asanimals are a thing of the past. Let’s take a sistance, and/or provide therapeutic look at the background of what led to this memoemotional support for individuals randum and how it might change apartment opwith disabilities. erations as we go forward.

September 17, 2025: HUD issued a memorandum that withdrew a number of its guidance materials including the 2020 HUD notice on assistance What does the recent HUD animals. In this notice, HUD stated that new Guidance say? internal and external guidance will be issued The Guidance starts out by stating that, effecwhen necessary and appropriate. tive immediately, for complaints relating to aniMay 22, 2026: HUD issued its memoranmal-related reasonable accommodations, HUD dum identified as an “Enforcement Guidwill find reasonable cause and recommend ance” pertaining to “Assessing Requests for charges only for those cases involving animals the Use of an Animal as a Reasonable Accomtrained to provide disability related assistance. modation Under the Fair Housing Act.” HUD further states: • Six years after the 2020 guidance was issued, it remains an immense challenge to determine whether an animal-related reasonable accommodation should be granted or denied. Though well intentioned, the previous guidance fails to provide “greater clarity” on the supposed distinction between pets and emotional support animals.

• An entire industry has emerged to convert pets into emotional support animals. Housing providers that deny a request to waive pet policies for untrained ESAs or ask reasonable follow-up questions risk a fair housing complaint and a prolonged investigationdespite compliance with HUD guidance.

• Over 20% of fair housing complaints revolve around untrained ESAs and that this cannot continue.

• In this Guidance, HUD permanently rescinds the 2020 notice regarding assistance animals.

• The regulations for service animals under the Americans with Disabilities Act are instructive. Under the ADA, a service animal “is individually trained to do work or perform tasks July 2026

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for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.”

To be a service animal, the tasks performed by the animal “must be directly related” to the disability. Examples of disability-related tasks include: • assisting individuals who are blind or have low vision with navigation; • alerting individuals who are deaf or hard of hearing to the presence of people or sounds; • assisting an individual during a seizure; • retrieving items; • providing physical support and assistance with balance and stability; and • helping persons with psychiatric and neurological disabilities.

HUD states that the provision of emotional support, well-being, comfort, or companionship do not constitute work or tasks for the purpose of this definition.

Going forward…

HUD states that, going forward, it will use the training component of the ADA’s definition for service animals to assess animal-related

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reasonable accommodation complaints under the Fair Housing Act. Defining an assistance animal as an animal trained to assess with a disability is the best guarantee of evenhanded enforcement of the Fair Housing Act. In light of the standards, HUD will find reasonable cause for failure to provide reasonable accommodation involving the waiver of a pet policy only where the animal has been individually trained to perform work or tasks directly related to the complainant’s disability.

While requests to waive pet polices for animals trained to perform specific disability related services are presumptively reasonable, requests to waive pet deposits for untrained ESAs are not. HUD no longer expects housing providers to categorically extend accommodations for trained assistance animals to untrained ESAs. While HUD insinuates that qualified assistance animals will only be considered those animals that are trained to do work or perform tasks for the benefit of an individual with a disability, HUD also states that nothing in the Guidance affects the rights of parties to seek redress through a private action in court. In other words, while HUD will not find reasonable cause to believe that discrim-

inatory practices occurred when the complaint involves an untrained ESA, a party can still file a discrimination complaint in court.

HUD’s memorandum from May 22, 2026, is a significant change in the way we look at assistance animals.

This Guidance will be of assistance if you are defending against a complaint filed with HUD regarding an untrained ESA. However, before changing your polices, you may want to review the memorandum and the exhibits to the memorandum to determine whether and to what extent your policies and procedures should be revised to incorporate the guidance content.

Good luck!

Want more Howard?

He’s online!

Visit the ABODE online archives at http://issuu.com/haa_abode for past issues of ABODE and “It’s the Law” columns.

www.haaonline.org

Celebrate

Our star Maintenance

professionals with the Astros Maintenance Appreciation NIGHT

Step up to the plate and give your maintenance team the grand-slam treatment: a night with the Houston Astros!

Thursday, August 20 Houston Astros vs. Los Angeles Angels Check-in begins @ 6 p.m., Game @ 7:10 p.m.

It's all about the VIP experience!

All attendees will have exclusive access to the designated HAA section to watch the game and receive a monetary food/beverage credit gift card for concessions upon checking in at the HAA gate.

No electronic or physical tickets will be allocated prior to game day.

This event is open to management, maintenance professionals and sponsors only.

(Attendees are welcome to arrive as early as 5 p.m.)

Daikin Park - 501 Crawford Street $65/person

Visit www.haaonline.org/events for details and to register.

Resident Relations from the RESIDENT RELATIONS COMMITTEE

Whose Keys Are These?

An unmarked key drop leads to a dispute between a property and a former resident.

This month, with the arrival of hurricane season, we take a look back at a Resident Relations case from the ABODE archives.

A RESIDENT FILED a complaint with HAA to dispute charges, stating that she moved in on June 3, 1988 and lived in her unit until Hurricane Ike destroyed the roof of the apartment in September 2008. At that point all the resident’s furniture was still good, and she asked for another apartment.

She said she was told she could not move until her lease ended.

The resident stated that it began raining and the water started to go through the roof, and then maintenance came and sealed the roof with plastic. It rained harder, and the water began forming a pool that finally collapsed and destroyed everything in the unit.

When the resident’s lease ended, she moved into another apartment. Due to the problems after the hurricane, the resident decided things had gone too far and she would move when her lease ended on June 30, 2011. She said she informed the property management in person that she would be moving out in 30 days.

On June 30, the resident dropped her apartment key and mailbox keys in the drop box taped to a piece of paper with her apartment number written on it. The resident stated that the apartment was left in good condition and that there were no damages.

Enclosed was a copy of a move-out statement and the resident’s notice to vacate.

Management’s Response Management responded to HAA with an explanation stating that they did not receive

any keys from the resident as stated in her complaint. On July 7, 2011, the apartment was found vacant by a member of the management staff. Fees charged to the resident included seven days of rent for July, a trash charge, a fee for keys not being turned in, plus charges for the stove left dirty and food left in the refrigerator.

As far as the resident complaining about being transferred to another apartment after Hurricane Ike, management stated that the resident visited the office on October 1, 2008 to renew the lease for another six months. If the apartment was damaged like she had stated, management asked why did the resident renew the lease instead of asking to be transferred or giving a notice to vacate.

Management and the maintenance supervisor later walked the apartment in March 2009, and the roof in the bedroom did need repair, so at that time the resident was offered the option to transfer to another apartment for the duration of her lease. The resident chose to transfer to another apartment on April 1.

When the resident went into the office to discuss the balance owed after she moved out, management explained the situation and specifically asked the resident if the keys had been turned in. The resident stated yes.

Management asked the resident if her keys were returned in an envelope or marked with the apartment number, and the resident stated that no, the keys were just dropped in the box. With 1,502 units on the property and no apartment number on the keys, management had no way to know who the keys belonged to.

Management believed the resident was

charged accordingly. Enclosed were copies of the lease, application, notice to vacate and account statement. Pictures were also provided.

The Committee’s Decision The committee decided in favor of management with adjustments made. The committee found that because the resident turned in keys, management is to remove the charge of $106 for seven days of rent, the $25 late fee, an $11 month-to-month fee and a $40 charge for keys. After the adjustments are made, and with other charges justified, the resident owes the property $175 and may wish to pursue this complaint in small claims court.

The HAA Resident Relations Committees provide an impartial review of resident complaints using the documentation provided by both the resident and management. When the committee finds in favor of the resident, we appreciate a direct response from the property to the resident within two weeks and a copy of the payment sent to HAA for our records. When the committee finds in favor of the resident, management may file an appeal. When the committee finds in favor of the property owner, the decision is final.

If you are a manager with a resident relations issue, call HAA at 713-595-0300 for direct assistance. Renters can be referred to HAA to speak to a trained consultant, fluent in English and Spanish, Monday through Friday from 9 a.m. to 4 p.m.

Residents can also be directed online to www.haaonline.org/renters.

Want to know what HAA has going now and in the future?

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www.haaonline.org/events. www.haaonline.org

On the Scene with ACES ACES Managers Appreciation Luncheon Sponsored by Apartments.com and Appliance Warehouse Wednesday, June 3 at Vic & Anthony”s The Apartment Community Executives & Supervisors June Luncheon celebrated property managers and featured Ken Proctor presenting “From Managing to Meaningful: Leaders Make People Matter.” Thanks to our ACES members who kicked off our YMCA Operation Backpack drive with their donations.

IN PURSUIT OF AN EVER-INCREASING LEVEL OF PROFESSIONALISM, the Apartment Community Executives & Supervisors group was created to offer executive-level members a way to network and exchange information and knowledge. It offers them an opportunity for educational programs and presentations, along with greater knowledge of the political and legislative needs of the industry. ACES is intended for those on the property management side of HAA membership in an executive or leadership role. For more on ACES, see online at www.haaonline.org or contact education@haaonline.org.

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By the royal decree of the HAA Kingdom, your presence is requested at the Royal Bowl.

Where strikes reign supreme, all appetites shall be satisfied and thirsts quenched at a feast fit for royalty.

Polish thy crown and thy bowling ball as we honor the top teams, individuals, and best dressed of the land.

Copperfield Bowl

FRIDAY, JULY 10

15615 Glen Chase Drive 1 p.m to 4 p.m.

Registration and practice at 1 p.m.

Tournament begins at 1:30 p.m.

Spectators – $75/person Team Registration (5 players) – $695 Discount rates available until June 14.

Maximum of two teams per company.

Price includes tournament play, shoes and lunch.

Register at www.haaonline.org/events

Lunch sponsored by Redevelopment Services & Triumph Construction Group Awards sponsored by Apartment Services Group VPAL Team sponsored by American Fire Systems Wristbands sponsored by Ameristar Screen and Glass

Connect

Whatcott

Spitaleri

4

Join HAA and our event chairs Richard Whatcott, Camden, and PSC President Blaise Spitaleri, Rasa Floors, for the 20th annual HAA Summer Business Exchange.

Summer

Business Exchange Property management supervisors and executives: Network and support our industry by registering. Your entry is complimentary.

Don’t miss this great opportunity to learn about the latest industry products and services in a controlled environment. Find supplier partners that can help with your needs with CapEx projects, renovations, staffing, amenity add ons, technology and more! The Business Exchange is a forum where property management leaders are seated at tables while supplier representatives move around the room, selecting the individuals they wish to visit. Each visit has a four minute limit.

Supplier companies pay for this opportunity and your attendance makes this possible and supports our industry.

Management Register Here

NEW! Business & Bingo game! Mark off Suppliers as they visit you to win one of three bingo prizes! Plus, decorate your table for a chance to win "Best Table" recognition.

Suppliers: Network with industry leaders while supporting HAA with your registration fees.

The Business Exchange is a forum where property management leaders are seated at tables while supplier representatives move around the room, selecting the individuals they wish to visit. Each visit has a four minute limit. Supplier companies pay for this opportunity and your registration fees financially supports our industry. Each supplier company may only register two supplier participants at $425 PER PERSON, with an option for a third participant at $450.

Thursday, August 13

HCC West Houston Institute, 2811 Hayes Road, 77082 8 a.m. – Registration 9 a.m. to 11 a.m. – Exchange

Suppliers Register Here

See more at: www.haaonline.org/businessexchange

JULY S M

Calendar HAA Education, Events and Meetings SCHEDULE

JULY 1 New Supplier Orientation Wednesday, July 1 2:30 p.m.

Kirby Ice House Memorial All new supplier members or representatives can attend this in person orientation. Learn how to get involved and take advantage of member benefits. Email members@haaonline.org for details.

Ambassador ONE Society Wednesday, July 1 3:30 p.m. to 5:30 p.m.

Kirby Ice House Memorial Supplier partners can join this committee to find out how to promote HAA Events, contact properties to survey them on benefits, and network with other supplier partners.

See Page 46 for more.

3 HAA Offices Closed Friday, July 3 The HAA Offices will be closed in observance of the July 4th holiday.

7-9, 14-16 CAM: Certified Apartment Manager Credential Course The CAM Course is 6 days total.

Candidates must attend all days.

July 7-9 and July 14-16 8:30 a.m. to 4 p.m.

NAA Credential Course. Enhances the skills of the apartment manager, which can result in better managed and more profitable rental proper-

ties, improved resident retention rates and increased employee productivity.

Sponsored by AAA Plumbers, Go Painting of North Houston and Stealth Renovations

8 Resident Relations Committee A Wednesday, July 8 2 p.m.

Closed committee meeting Via Zoom

W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Redevelopment Services and Triumph Construction Group Awards Sponsored by Apartment Services Group VPAL Team Sponsored by American Fire Systems Wristbands Sponsored by Ameristar Screen and Glass

Visit www.haaonline.org/events for details and to register.

Non-members welcome.

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Go-Getter Meet and Greet Thursday, July 9 4 p.m. to 6 p.m.

Cottonwood Join the Go-Getter Club! You can help strengthen your association with new members and increase engagement. New & prospective members are welcome to attend to meet current members to build their network and build lasting connections. See Page 52 for more.

Sponsored by Best Plumbing and Redevelopment Services

HAA Membership 101 Wednesday, July 15 12:30 p.m. to 1:30 p.m.

Via Zoom Whether you work at the corporate office or on-site, this helpful webinar is for all HAA management members and their teams. This presentation will review all HAA benefits available to get engaged and involved. Whether you're new to HAA or have been around and want to get more involved, learn something about HAA that will help you enhance your career. Visit www.haaonline.org/events for details and to register.

Sponsored by Steward Trash Valet Service

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Featured Event 2026 Bowling Tournament Friday, July 10 1 p.m. to 4:30 p.m.

Copperfield Bowl Join us in the HAA Kingdom for Royal Bowl! Strike into battle at HAA's Annual Bowling Tournament and compete against your multifamily peers for top scores and best costume. See Page 24 for details.

Lunch Sponsored by

Leasing 101 Tuesday and Wednesday, July 21-22 8:30 a.m. to 4 p.m. Tuesday and 8:30 a.m. to Noon Wednesday From Fair Housing and the TAA lease, to industry terminology and techniques, the Leasing 101 Course educates students on the basics of the apartment management industry. Great course for prospective and new leasing professionals.

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21 Fulshear/Katy Region Meeting Tuesday, July 21 11:30 a.m. to 1:30 p.m.

HAA is reaching out to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact mwaterman@haaonline.org for details.

Sponsored by American Fire Systems

23 Avenues: Maintenance Blvd 2 Thursday, July 23 9 a.m. to Noon The Avenues series features nationally-acclaimed speakers in the multifamily industry across various topics geared toward every level of multifamily professional.

See Page 22 for details.

Sponsored by AAA Plumbers NAA PAC Summer Wine Tasting Fundraiser Thursday July 23 4:30 p.m. to 7 p.m.

Reverie at River Hollow Contact achadwell@haaonline.org for more information and a registration link.

28 Excel 102: Intermediate Tuesday, July 28 8:30 a.m. to Noon Go beyond the basics and master

UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room.

Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org/events for an interactive calendar.

Have questions?

Email members@haaonline.org

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Please note that dates and times are subject to change. Check the calendars at www.haaonline.org/events for the most up-to-date information.

Microsoft Excel and many of its powerful features. For details and to register visit www.haaonline.org.

Sponsored by Epic Multifamily Construction

30 NEXT Breakfast Thursday, July 30 8:30 a.m. to 10 a.m.

This niche group within HAA is dedicated to the networking and professional development needs of HAA members aged 39 and under.

Network with your peers at this lowcost educational breakfast.

Sponsored by Houston Roofing and Construction and Northwest Construction Group

AUGUST 4 NEW: Credential Breakfast Tuesday, August 4 8:30 a.m to 10:30 a.m.

Join us for a NEW breakfast program hosted exclusively for NAA Credential Holders. The program will feature a panel discussion and networking among CAM, CALP, CAPS, CAS, IROP and CAMT professionals. Visit www.haaonline.org/events for details and to register.

5 New Supplier Orientation Wednesday, August 5 2:30 p.m.

Kirby Ice House Memorial All new supplier members or representatives can attend this in

person orientation. Learn how to get involved and take advantage of member benefits. Email members@haaonline.org for details.

Ambassador ONE Society Wednesday, August 5 3:30 p.m. to 5:30 p.m.

Kirby Ice House Memorial Supplier partners can join this committee to find out how to promote HAA Events, contact properties to survey them on benefits, and network with other supplier partners.

See Page 46 for more.

6 Avenues: Leadership Lane 2 Thursday, August 6 9 a.m. to Noon The Avenues series features nationally-acclaimed speakers in the multifamily industry across various topics geared toward every level of multifamily professional. See Page 22 for details.

Sponsored by Best Plumbing

12 Resident Relations Committee B Wednesday, August 12 2 p.m.

Closed committee meeting Via Zoom

13 Featured Event 2026 Summer Business Exchange Thursday, August 13 8 a.m. to 11 a.m.

Join HAA and our event chairs Richard Whatcott, Camden, and PSC President Blaise Spitaleri, Rasa Floors, for the 20th annual HAA

Summer Business Exchange. The Business Exchange is a forum where property management leaders are seated at tables while supplier representatives move around the room, selecting the individuals they wish to visit. See Page 19 for details and visit www.haaonline.org/businessexchange to register.

Pearland Region Meeting Tuesday, August 18 11:30 a.m. to 1:30 p.m.

HAA is reaching out to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact mwaterman@haaonline.org for details.

20 Excel 103: Advanced Thursday, August 20 8:30 a.m. to Noon Master Microsoft Excel and many of its powerful features. For details and to register visit www.haaonline.org.

Featured Event 2026 Maintenance Appreciation Night Thursday, August 20 7:10 p.m. to 10 p.m.

Daikin Park 501 Crawford Street Join HAA as we celebrate the maintenance professionals that remain dedicated to our properties and residents. Treat your teams to a night out with the Houston Astros!

Register early, space is limited!

See Page 37 for details and visit www.haaonline.org/events to register.

25 HAA PAC Luncheon Tuesday, August 25 11:30 a.m. to 1:30 p.m.

Contact govaffairs@haaonline.org for details.

26-27 Leasing 101 Wednesday and Thursday, August 26–27 8:30 a.m. to 4 p.m. Wednesday 8:30 a.m. to Noon Thursday From Fair Housing and the TAA lease, to industry terminology and techniques, the Leasing 101 Course educates students on the basics of the apartment management industry. Great course for prospective and new leasing professionals. Visit www.haaonline.org/events for details and to register.

Non-members welcome.

27 NEXT Summer Social August 27, 2026 5:30 p.m. to 8:30 p.m.

This niche group within HAA is dedicated to the networking and professional development needs of HAA members aged 39 and under. Network with your peers at this low-cost social. Visit www.haaonline.org/events for details and to register.

www.haaonline.org/rcr

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Discover the Ultimate Roadmap to Success with new speakers for 2026

2026

What is Avenues?

A series of seminars presenting nationally-acclaimed speakers who are experts in their fields, with sessions for every level of multifamily professional.

Don’t miss the next two sessions:

How can I attend?

We offer two subscription options: • Annual Property Subscription • based on the number of units.

• Annual Individual Subscription You can also register for each individual session.

What does this get me?

Once you sign up, you receive access to 13 education sessions throughout the year. All you need to do is respond to the reminder email to confirm attendance.

Leadership Marketing PL

Pricing: Annual Property Subscription: • Less than 200 units: $230 • 200-349 units: $440 • 350-449 units: $550 • 450 units or more: $600 Annual Individual Subscription: Corporate or Supplier Individual: $230 Individual sessions: $70/person Three (3) CEC credits awarded per session.

View the series schedule and register online at www.haaonline.org/events.

Contact the HAA Education Department at education@haaonline.org.

Main ST Maintenance BLVD

LN

Avenues: Maintenance Blvd – 2 July 23 Smart Maintenance: Using Tech to Save Time and Money in Your Apartment Community with Megan Orser Avenues: Leadership Lane – 2 August 6 Elephant in the Room: Leadership and Team Dynamics with Maria Pietroforte

Sponsored by

Video by MADISON O’BAR, Mobar Media

VIDEO

CLICK HERE Don’t miss our Summer Special!

Subscribe to Avenues mid-year for half off and gain access to 7 remaining sessions from June through November.

Register online here.

On the Road with HAA Conroe Region Meeting Tuesday, May 19 Sponsored by Yellowstone Landscape HAA hosted a Conroe Region Meeting featuring Montgomery County Precinct 2 Justice of the Peace Trey Spikes, Montgomery County Precinct 2 Constable David Eason, and Captain Stephen Closson, representing Montgomery County Precinct 1 Constable Cash. Attendees received valuable updates from the judge on his court, as well as insights from the constable’s office regarding the eviction process.

HAA IS REACHING OUT to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact outreach@haaonline.org to sign up for FREE, management-only events where you can learn about issues affecting your area and network with your fellow managers. Want to host an event? We are looking for member properties to host a Region Meeting. Contact govaffairs@haaonline.org.

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A-P-S-LLC.com

All Power Solutions is your trusted coast to coast electrical contractor specializing in commercial, multifamily, and full-property services. We provide fast, professional solutions that keep your facilities powered, protected, and operating efficiently.

Protection & Safety

Property & Facility

Electrical Panel Surge Protection Network Cabling and Fiber Optics Fire Panel Surge Protection Infrared Scanning 24-Hour Service

Habitability Repairs & Inspections Occupancy Repairs & Inspections Full Property Panel Repairs Complete Property Rehabs Full Property Sub-Metering

Lighting & Power Complete Property LED Upgrades Electric Vehicle Stations LED Lighting High Voltage

Contact Us!

281-397-1294

On the Scene with the HAA NEXT NEXT Casino Night Fundraiser Thursday, May 21 at The Moran CityCentre From the packed casino tables to the incredible energy in the room, it was an amazing night supporting an even greater cause. HAA President Ryan Terrell was our Celebrity Blackjack Dealer, helping raise $10,000 for Avenue 360. Thank you to the attendees and sponsors that helped make the evening so memorable.

Best Dressed Winners: Scott Sheffield and Steve Griffith Top Donors: Billy Griffin David Lindley Welcome Sponsor: Catalyst Construction Yellowstone Landscape Casino Table Sponsors: AAA Plumbers Apartment Services Group Claimsmate Adjusters Cline Construction Encore Services Gatby Good Landscaping Northwest Construction Group Beverage Sponsors: Redevelopment Services Sundek of Houston Photobooth Sponsor: Catalyst Construction

MEET THE NEXT GENERATION OF HAA LEADERSHIP. This niche group within HAA is dedicated to the networking and professional development needs of HAA young professionals. Network with your peers and grow your career together among the next generation of HAA leadership! To Learn how to become involved with NEXT, see online at www.haaonline.org/next.

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Mark Your Calendar TO HONOR THE FUTURE OF MULTIFAMILY

n o i t a r b e l e C

The Houston Apartment Association invites you to a special celebration honoring the industry's top 40 professionals under the age of 40. Members of all ages are welcome.

Thursday, September 10

5 p.m. to 8 p.m.

Haywire, 947 Gessner Admission - $85 Discounted pricing available through August 17

Visit www.haaonline.org/events to register.

On the Scene Photos by HAA STAFF HAA PAC TopGolf Fundraiser Thursday, May 14 at TopGolf Katy HAA members held a “Tropical Tee-Off” to raise money for the HAA Political Action Committee.

Thank You to our Event Sponsors and Congratulations to the Winners: TOP Sponsors Northwest Construction Group TiCon Construction Beverage Sponsors Chadwell Supply Redevelopment Services Best Team Spirit Contest Sponsors BluSky Restoration Contractors TiCon Construction Hole In One Sponsor Gatby Lunch Sponsors Apartment Services Group Unleased Welcome Sponsor Gatby Last Place Award Gemstar Construction Team Awards Sponsors Apartment Services Group Cline Construction Dixie Interiors Best Male & Female Award Sponsors Core Distributing Dixie Interior TopGolf Team Winners: 1st place – Chadwell Supply 2nd place – Redevelopment Services 3rd place – HD Supply TopGolf Best Male and Female Award Winners: John Scarborough, Redevelopment Services and Marivel Bownds, Chadwell Supply TopGolf Last Place Team Award Winner: Harbor Group TopGolf Best Team Spirit Award Winner: Past President’s Team

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On the Scene Photos by HAA STAFF HAA PAC TopGolf Fundraiser

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On Site with ABODE Featuring HAA Honors Award Property Winners

Note: Properties are listed with owner/management at time of the award.

The Museum Tower

Built 2000-2015 High Rise Property of the Year Property: The Museum Tower Owner/Management: Greystar Location: 4899 Montrose Blvd. Units: 187 Web: https://www.themuseumtower.com/ Photos from The Museum Tower The Museum Tower offers iconic loft style apartments in the heart of the Museum District. The Museum Tower has a long-standing reputation for its luxury living experience and desirable location. Offering large spacious two- and three-bedroom apartments and two-story penthouses with amazing views of the city. They have the largest square footage in the luxury market. Features include a luxury wine room designed for wine enthusiasts that includes climate-controlled storage lockers, ensuring preservation of wine in optimal conditions. The property boasts a brand-new pool deck that was recently remodeled with new pool, new decking, new grilling area featuring a Green Egg, new fire pit and all new amenity furniture. The resident lounge offers a catering kitchen, fitness center, and conference room. Penthouses feature 25-foot ceiling with floor to ceiling windows, two-story layouts, gourmet kitchens, roman soaking tubs, and bidets in the primary bathrooms.

The property is conveniently located near the Medical Center, Downtown Houston, Montrose, and the Galleria with easy access to Houston’s cultural scene.

The Museum Tower’s onsite team provides an elevated level of customer service by maintaining resident focused, proactive, professional interactions with all residents and guests. They provide consistent communication about building/maintenance events, provide regular resident functions that promote community and inclusion. The staff and residents participated in Boys and Girls Club of Greater Houston’s annual winter toy drive for the second year in a row and secured at least five children's bicycles, along with a variety of other toys. They also joined in Greystar initiatives and helped raise money to support Camp Hope.

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Each month, On Site with ABODE takes a closer look at winning HAA Honors Awards properties. This month, we visit the final three of our 15 award recipients for 2025. See next month’s ABODE for the start of our coverage of the 2026 winners.

Pearl Rosemont

Built 2016-2023 High Rise Property of the Year Property: Pearl Rosemont Owner/Management: Morgan Group Location: 2727 Albany Street Units: 298 Web: https://www.pearlrosemont.com/ Photos from Pearl Rosemont Pearl Rosemont is an exceptional place to call home, nestled in a tranquil neighborhood that offers a serene and peaceful atmosphere. Ideally located, it's just a short walk away from a variety of restaurants and bars, making it easy to enjoy the best of the city.

The community boasts state-of-the-art amenities, including work-from-home pods, spacious meeting tables perfect for collaborative co-working, an aqua lounge, a stunning pool area, and a sky lounge that offers breathtaking panoramic views.

Each home provides residents with the option to choose from beautiful views, including Downtown, pool, the Medical Center, or the Galleria. The sky lounge offers spectacular views that stretch for miles, making it the perfect spot to relax and take in the scenery.

Pearl Rosemont is designed to be an extension of home, blending comfort and style seamlessly in both the private and common areas. Located in the heart of Montrose, the 13-story high-rise offers modern luxury with one primary finish that includes sleek white quartz countertops, light brown floors, white cabinetry, and impressive 10 to 12-foot ceilings, depending on the floor level. Each home is equipped with stainless steel appliances, Nest thermostats, wine fridges, and either a dry bar or built-in desk, enhancing the living experience. For those seeking even more luxury, our Penthouse level features premium upgrades such as vent hoods, 12-foot ceilings, and elegant waterfall countertops, offering an exceptional place to call home.

At Pearl Rosemont, delivering exceptional customer service is the highest priority.

The dedicated team works tirelessly to ensure that every resident feels truly valued, going beyond the ordinary to provide an extraordinary experience. In 2024, they were honored with two Top Shop Awards, recognizing their commitment to creating outstanding resident experiences both in person and through every initial phone call. To foster a sense of community, they host monthly resident events, including yoga classes, that bring residents together. www.haaonline.org

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On Site with ABODE Featuring HAA Honors Award Property Winners

Note: Properties are listed with owner/management at time of the award.

The Mark at CityPlace

Built 2016-2023 Mid Rise Property of the Year Property: The Mark at CityPlace Owner/Management: Martin Fein Interests Location: 1600 Springwoods Plaza Drive, Sprint Units: 268 Web: https://www.themarkcityplace.com/ Photos from The Mark at CityPlace The Mark at CityPlace offers an array of exceptional amenities that distinguish it as a premier residential community, including: direct access to the Spring Creek Greenway trail system - perfect for walking, running, biking, and dog walking; resort-style pool area featuring a lap pool, poolside cabanas, outdoor kitchen and dining areas and landscaped courtyard; on-site pet spa to accommodate resident pets; state-of-the-art fitness center with strength and cardio equipment, dedicated yoga and spin studios,and a spa area with private treatment rooms for massage services; bike storage and repair room for cyclists; library and conference room equipped with multiple charging stations; multipurpose lounge including a movie room, dining/conference area and teaching kitchen for events and classes; and monthly resident social events that build a strong sense of community.

These amenities are thoughtfully designed to provide comfort, convenience, and a lifestyle-focused experience for all residents.

The Mark at CityPlace features unique design elements that create a stylish and comfortable environment throughout the property, including: modern exterior architecture with clean lines, warm neutral tones, and upscale finishes; beautifully landscaped courtyards with seating areas, lighting, and walking paths; model homes with open-concept layouts, high ceilings and large windows for natural light, quartz countertops, stainless steel appliances, and custom cabinetry, and spa-inspired bathrooms with walk-in showers and double vanities; a leasing office designed to feel inviting and elevated, with stylish, modern furnishings, soft lighting and hospitality-inspired layout; common areas thoughtfully designed for function and relaxation, including a resident lounge with theater space and a teaching kitchen, business center with private workstations and charging stations and fitness center featuring sleek design, mirrored walls, and studio space. These interior and exterior elements work together to create a high-end yet welcoming environment that stands out from other communities.

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Join Dr. Debbie for another powerful dose of motivation in her Success Series. In her fourth video, she shares how to discover your Genius Zone – playing to your strengths!

With energy, passion, and a proven track record, Dr. Debbie has devoted her career to developing leaders. Management is what we do—leadership is who we are. Put yourself at the top of your list, apply these strategies, and watch your performance shift into a higher gear.

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Beyond the Brochure The new era of AI multifamily marketing.

By ASHLEY TYNDALL, Criterion.B

I Image © greenbutterfly | iStock by Getty Images

n 2026, hyper-personalization isn’t a buzzword—it’s the baseline. Here’s how operators are using AI to move from mass messaging to meaningful connections that drive leases and loyalty.

www.haaonline.org

“Chloe, a 28-year-old remote graphic designer with a rescue dog named Gus, starts her apartment search. The first email she receives is from Community A. ‘Luxury 1-BRs Available! Tour Today!’ it proclaims in generic bold type. She deletes it. A moment later, an email from Community B arrives.

The subject line reads: ‘A sun-filled onebedroom for you and Gus.’ Intrigued, she opens it. The email highlights the community’s dog park, its new fiber-equipped coworking space, and includes a virtual tour link for a specific unit with large, east-facing windows ideal for her design work. It even mentions a local coffee shop a block away with a dog-friendly patio.”

This scenario isn’t science fiction; it’s today’s reality of AI-driven multifamily marketing.

Operators are moving beyond one-size-fits-all campaigns, using artificial intelligence to deliver hyper-personalized experiences that resonate with individual prospects and residents. This shift from broadcasting to conversing is dramati-

cally improving everything from lead conversion to resident retention.

For years, advanced multifamily marketing meant segmentation. We grouped prospects into broad categories like millennials, empty nesters, and young professionals, then targeted them with messaging we assumed would appeal to the entire group. But this approach is outdated. A 25year-old software engineer has vastly different needs from a 35-year-old kindergarten teacher, yet both fall under the ‘millennial’ umbrella.

Hyper-personalization transcends these broad groupings. It’s the practice of using data and technology to tailor marketing and communication to a specific individual—a ‘segment of one.’

This isn’t just about inserting a first name into an email template. It’s about understanding a prospect’s unique needs, behaviors, and preferences, then delivering content and offers that directly address them.

We’ve hit the ceiling with traditional marketing tactics. You can only buy so many ILS ads or post so many pool day photos on Instagram. The real growth comes from creating a better customer journey, and that journey is inherently personal. AI gives us the tools to do that at scale, turning anonymous traffic into individual conversations.

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Image © greenbutterfly | iStock by Getty Images

Retention is the new acquisition.

A thoughtful, personalized resident experience creates brand evangelists who not only renew their leases but also drive highquality referrals. AI helps us manage those relationships with the same care and attention we give to new prospects.

While this level of personalization sounds complex, the technology powering it is becoming more accessible every day.

Artificial intelligence acts as the central nervous system for a modern marketing strategy. It processes vast amounts of information far faster than any human team could, connecting dots and identifying patterns that lead to powerful insights. The process involves three key functions.

The first is data aggregation. AI platforms can pull information from dozens of sources in real time: a prospect’s website browsing history, their ILS search criteria, leasing agent call notes, and even publicly available social media data. It combines these data points into a single, cohesive profile for each individual.

The second is predictive analytics. The AI analyzes this unified profile to anticipate needs and intent. Did a prospect spend five minutes on the two-bedroom floor plan page and then click on the pet policy? The system flags them as a high-intent lead for a petfriendly two-bedroom unit and can predict the best time of day to send a follow-up.

The third is content generation. Based on these predictions, the AI dynamically assembles and delivers personalized messages. For that prospect, it generates an email featuring photos of the specific two-bedroom unit, reiterating the pet policy, and perhaps including a testimonial from another resident with a dog.

Every message is unique because every prospect is unique.

The power of this approach extends beyond lease signing. In fact, that’s just the beginning.

Acquiring a new resident can cost five times more than retaining an existing one.

Yet many operators limit resident communication to rent reminders and maintenance

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alerts. Hyper-personalization offers a powerful way to transform resident engagement from a checklist item into a genuine driver of loyalty and retention.

Retention is the new acquisition.

A thoughtful, personalized resident experience creates brand evangelists who not only renew their leases but also drive high-quality referrals. AI helps us manage those relationships with the same care and attention we give to new prospects.

Consider an AI system that knows a resident regularly attends the community’s yoga classes. Instead of a mass email about the upcoming resident barbecue, it sends a personalized text: ‘Hi Sarah, since you love our wellness events, we wanted to remind you that rooftop yoga is this Saturday at 10 a.m. Hope to see you there!’ This small touch shows you’re paying attention.

This personalization extends to critical moments like lease renewals. The AI can analyze a resident’s history—maintenance requests, community event attendance, payment history—to craft a personalized renewal offer. It might highlight recent upgrades to the fitness center for a gym-goer or offer a preferred parking spot to a resident with a long commute. This proactive, tailored approach increases renewal likelihood before residents consider other options.

A common fear among operators is that this technology will replace their teams, creating a cold, automated experience. The opposite is true. AI doesn’t substitute for people; it empowers them to be more effective and more human.

AI excels at handling the repetitive, data-

intensive tasks that often bog down leasing and management staff. It can qualify leads, answer common questions 24/7 via chatbots, and schedule tours automatically. This frees your team to focus on what they do best: building genuine relationships, providing empathetic service, and closing leases with a personal touch.

Think of AI as the world’s best advance scout. It gathers the intelligence, identifies the opportunity, and tees up the conversation. But it’s your leasing agent who connects with the prospect on a tour. It’s your property manager who resolves a resident’s issue with compassion. Technology should enhance hospitality, not replace it. The goal is to use machines to do what machines do best, so humans can do what humans do best.

As Criterion.B’s Director of Client Service, Ashley Tyndall leads the corporate communications, public relations, and media relations efforts for the agency.

She was formerly Director of Marketing and Business Development for Canonball Creative Inc. She has more than 20 years of agency experience in marketing and account direction roles supporting a diverse industry base. She is an advertising and graphic design graduate of The University of Mary Hardin-Baylor.

Visit https://criterionb.com and https://beswifty.com for more information.

www.haaonline.org

On the Scene Photos by HAA STAFF Fair Housing Seminar Thursday, April 30 at the HAF Education Center Sponsored by Precision Appliance Leasing and Stealth Renovations Attendees heard from HAA General Counsel Howard Bookstaff and Investigator William Keith Cooper with Texas Workforce Commission, discussing the TWC and fair housing reports and investigations.

MORE PHOTOS

Click Here

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ABODE FIND SONNY!

A D V E N T U R E S Click on Sonny the Star found somewhere in the online ABODE at ✨https://issuu.com/haa_abode/docs/abode_july_2026

✨ Subscribe to our YouTube Channel ✨ Email members@haaonline.org to enter!

✨

Follow that Star! Each month in ABODE, our hidden Membership Star, Sonny, will pop up somewhere in the online magazine. Your adventure is simple:

1. Find Sonny 2. Click, subscribe to @HAATV and 3. Email members@haaonline.org to enter!

One lucky winner each month will receive: 🏆 $50 Prize 📸 Your photo featured in the next ABODE magazine 🏢 Your company highlighted 📱 Recognition across HAA social media

Bonus for Supplier Winners: inder!

F r a t S e Jun Meet our lli Ashcraft Ke roup Morgan G

Supplier winners will also receive: 🏆$200 toward a Full Page ABODE Ad 🔗 Clickable website link included 🎥 Option to include a video It’s a fun way to explore the magazine, discover new content, and maybe even see yourself featured in the next issue of ABODE. So start searching…

Where in the Digital ABODE will our Star appear this month?

The Ambassador ONE Society HAA’s WELCOMING COMMITTEE

The Supplier Network HAA’s Ambassadors celebrate FIFA with networking and a big donation.

May Top Producers: Jeff Djayasaputra, Bayou City 360 (Team Maroon MHAAdness) - 82 points Dustin Hawkins, Renova One (Team Maroon MHAAdness) - 80 points Yanelis Capote Guerrero, Sherwin Williams (Team Power Partners) - 70 points May Graduates: Jamaal Mosley, Optimized Waste Removal (Power Partners) Jonathan Bartholomew, Artisent Floors (Power Partners) Joshua Wilson, Door Step Solutions (Power Partners)

Mark your calendars and join us!

Ambassador ONE Society meetings: July 1, August 5, September 2, October 7, November 4, no December meeting The meeting spot is Kirby Ice House, 1015 Gessner Road, Houston, Texas 77055.

Ambassador ONE Society members with at least 10 points, ranked by points earned: Dennis Juarez Juana Reyes Dustin Hawkins Yanelis Capote Guerrero Steve Griffith Jennifer Coleman Doris Martinez Daniel DeTrinis Jeff Djayasaputra Adoteh Joseph Akue Debbie Stinson Kerra Fitzgerald Jackie Rowan Karen Nelsen Griffin Simpson Samvel Mamyan David Loeb Shannon Day Auri Verser Facundo Villarreal Melanie Morales Yvonda Lewis Angel Martinez Liz Levins Tracey Leach-Moore Abby Skowron Medley Guzman Giovanna Gone Derek DeVries Victoria Sepulveda Abe Shoubash Chad Davis

Furniture Options Superscapes Landscape & Irrigation Renvoa One Sherwin Williams Precision Appliance Leasing Fire Reconstruction Inc Penn Apartment Staffing Hentana Construction LLC Bayou City 360 Redevelopment Services Go Painting N Houston Stealth Renovations CORT Furniture Rental Best Plumbing Gatby Fortech Solutions Inc. 360 Fire & Flood Property Restoration HD Supply Sherwin Williams Northwest Construction Group Encore Services Steward Trash Valet Service Air Express Construction & Plumbing Gemstar Construction Flooring Warehouse The Nitsche Group Century Air Conditioning Supply Century Air Conditioning Supply Freedom Construction The Liberty Group ParkM RAM Construction

1376 429 334 216 194 135 126 95 86 56 54 52 49 30 27 26 22 21 14 12 12 12 12 12 11 11 11 10 10 10 10 10

Ambassadors earn points by sharing leads, making introductions and visiting communities to promote HAA events and news.

THE AMBASSADOR ONE SOCIETY is an organized network exchange that helps supplier partners build their business contacts within HAA. It’s the perfect way for new suppliers to get started with the association. Group members share leads, make introductions and support HAA and its members. For details on how to join and for meeting dates, visit www.haaonline.org/ambassadors or contact the Membership Department at 713-595-0316, or email members@haaonline.org.

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www.haaonline.org

Team photos at left, from top: First place – Maroon MHAAdness - 211 points Second place – Power Partners - 178 points Third place – Game ChangHAAs - 45 points

www.haaonline.org

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MORE PHOTOS

Click Here

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Welcome Mat Introducing HAA’s NEW MEMBERS OWNERS

SUPPLIERS

SUPPLIERS

SUPPLIERS

Caldwell Companies Collen Gallagher

American Water Savings Chris Agner

Silversand Services Steven Guillory

9955 Barker Cypress Rd #250 Cypress, TX 77433 (281) 664-6646

2202 Ridge Wood Ln Sugar Land, TX 77479 (281) 433-0430 Water Conservation, SMART Technology Referred by Stephanie Graves, CAM,CAPS, IROP

Kings III Emergency Communications Sherry Wade

Elevation Property Management Cely Gonzalez

507 N New York Ave Winter Park, Florida 32789 (281) 588-0880 Kings Reserve Willowbrook FDR Property Management Joanna Fallin

3005 Waterside Ct Garland, Texas 75044 (214) 282-8185 Houston Kingsbury Crosby Diamond MXG Investments LLC Bryan Garcia

12002 Fountain Brook Dr Pearland, TX 77584 (713) 301-9468 Prospect New Earth Residential, LLC Lily Ortega

2601 Blake St #100 Denver, CO 80205 (214) 727-2255 The Studios at Channelview Texastar Investments LLC Wanjun Wang

1742 Woodvine Dr Houston, TX 77055 (713) 686-2922 Long Point Plaza Apts

Aon Aaron Boggs

751 Canyon Dr #100 Coppell, TX 75019 Telecommunications Consultants, Communications Services Mattco Roofing & Construction Alex Knoll

1300 Post Oak Blvd #1400 Houston, TX 77056 (832) 476-6521 Insurance, Employee Benefits

5599 Raymond Stotzer Pkwy College Station, TX 77845 (281) 785-6999 Roofing Consultants, Roofing Contractors, Gutters & Downspouts, Siding Contractors

Apartment Lease Finders Inc JD Washington

Moonwalker Roofing Leah Rodriguez

17350 State Hwy 249 #220 #19583 Houston, TX 77064 (713) 357-6339 Apartment Leasing, Apartment Rental Info & Serv

2340 Texas Heritage Pkwy #700-11 Katy, TX 77494 (713) 903-1017 Roofing Contractors, Siding Contractors

C&T Company Erwin Carreno

OneApp Jonathan Kilson

25719 Boxwood Hedge Ln Tomball, TX 77375 (832) 803-8555 Carpet Cleaning, Air Duct Cleaning

3519 NE 15th Ave #381 Portland, OR 97212 (949) 309-1755 Risk Management, Leasing Services Referred by Ryan Raser, CAPS

Cowboy Roofing & Exteriors LLC Michael Gevara

5870 HWY 6 #215 Houston, Texas 77084 (346) 550-6085 General Contractors, Surveyors Land, Roofing Contractors, Painting Contractors, Make Ready, Fences, Landscape Contractors, Lawn Maintenance, Electrical Contractors DM Garage Doors LLC Henry Dominguez

11034 Springson Dr Houston, TX 77064 (832) 455-3203 Gates & Gate-Operating Devices, Garage Doors - Service & Parts Referred by Terri Clifton Grace Painting and Remodeling Victor Guzman

13100 Wortham Center Dr #59A Houston, TX 77065 (713) 382-9386 Painting Contractors, General Contractors

Pro Set Services Chad Scearce

2141 Kingston Court #105 Marietta, Georgia 30067 (706) 726-2535 Eviction Service, Movers Rentokil North America dba Terminix Commercial Christopher Watley

10560 Bissonnet St #190 Houston, TX 77099 (832) 370-1478 Animal Removal Services, Pest Control Services Renu LLC Garrett Voegeli

3200 Earhart Dr Carrollton, Texas 75006 (972) 818-1065 General Contractors, Painting Contractors

2827 Barker Cypress Rd Houston, TX 77084 (409) 988-3142 Landscape Contractors, Lawn Maintenance, Holiday Lights & Decorations Tell Construction & Projects LLC Elizabeth Meisel

5328 Prudence Dr Houston, TX 77045-5117 (832) 776-0293 General Contractors, Permit Consulting and Service, Remodeling & Repair-Building Contractors, Maintenance Property Liability Specialists Texas Access Works Maria Flores

20246 Holzwarth Rd #202 Spring, TX 77388 (346) 673-3988 Access Control Systems, Alarm Systems, Gates & Gate-Operating Devices, Home Theater Systems CCTV, IT Services, Key Control Systems, Parking Lots-Equipment & Supplies, Security Systems Consultant, SMART Technology Tow Ops Wrecker Service Faris Salman

4722 W 18th St Houston, Texas 77092 (832) 900-9710 Parking Permits, Towing Service USA Eagle Carports Inc Amber Alvey

5700 E Belknap St Haltom City, TX 76117-4139 (817) 788-5395 Carports, Awnings & Canopies Vector Endeavors Mj Aguilar

PO Box 873 Weslaco, Texas 78599 (956) 907-6320 General Contractors, Maintenance - Property Liability Specialists

ALL SUPPLIER MEMBERS are listed online at www.haabuyersguide.com, searchable by product/service category or company name. www.haaonline.org

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Portfolio Changes The following owner/management companies have added the listed properties to their portfolios: • Arise Equity Management: Hunter's Point Apts, 72 units at 12580 Piping Rock Ln, and Savannah Place Apts, 151 units at 3003 Windchase Blvd.

• Asset Living: Balcara at Meridiana, 114 units at 9901 Kilkenny St in Rosharon.

• Avenue5 Residential: Sylvan at Woodlands, 300 units at 1941 Sawdust Ln in Spring.

• Bo Management: Wildwood Pointe, 50 units at 24094 Sears Ln in Porter.

• Elevation Property Management: Kings Reserve Willowbrook, 359 units at 7575 Willowchase Blvd.

• Elliron Residential: Harmony Park, 273 units at 2625 Harmony Park Crossing in Spring; Orleans at Fannin Station, 338 units at 1818 Fannin; The Bammel, 132 units at 13222 Bammel N Houston Rd; Southfork Lake, 328 units at 3333 Southfork Pkwy in Manvel; Nantucket at Fannin Station, 301 units at 10000 Fannin St; and Charleston at Fannin Station, 316 units at 9779 Fannin Railway.

• FDI Management Group LLC: NHH Avenue C, 120 units at 7520 Avenue C; NHH Gray, 135 units at 2675/2604 Gray St; and NHH Ennis, 102 units at 1887 Ennis St. • Greystar: Broadstone Creekside, 324 units at 9177 Fry Rd in Cypres; Cypress Heights, 238 units at 16355 1/2 Schiel Ranch Ave in Cypress;

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Memorial Creole Apts, 154 units at 10220 Memorial Dr ; The Maddox, 326 units at 1330 Parkwest Green Dr in Katy; and Vista Williams Ranch, 375 units at 1500 Andado Ln in Richmond.

• Hilltop Residential Management: The Emile, 240 units at 4200 Cypress Creek Pkwy.

• Ironbridge Property Management LLC: Hacienda Bonita, 268 units at 14403 Ella Blvd; Casa Colinas, 123 units at 10202 Challenger 7 Dr; Casa Agave, 488 units at 14402 Pavilion Pt; and Apollo Palms, 124 units at 3520 E Nasa Pkwy in Seabrook.

• Kallpa Group LLC: Decker Place, 31 units at 3500 Decker Dr in Baytown.

• Mark-Dana Management of Texas, LLC: Magnolia Trails Apts, 80 units at 31511 Nichols Sawmill Rd in Magnolia.

• MXG Investments LLC: Prospect, 8 units at 3025 Prospect St. • New Earth Residential, LLC: The Studios at Channelview, 98 units at 17011 E Fy Service Rd in Channelview.

• Oak Leaf Mgmt Co: The View at Millstone, 176 units at 22 Millstone Dr. • Royal American Management Inc: Villa Del Prado, 118 units at 9313 Tallyho Rd. • RPM Living: Verbena at Waterview, 368 units at 4924 Waterview Meadow Dr in Richmond, and Rasha at Audubon, 326 units at 39899 Mill Creek Rd in Magnolia.

• Seldin Company: NHH Berry, 180 units at 8855 Mcgallion Rd. • Shadow Park Apartments LLC: Shadow Park, 168 units at 420 Garland Dr in Lake Jackson.

www.haaonline.org

• SOLAZ Estates LLC: 7305 White Lane Ct, one unit at 7305 White Lane Ct in Pearland.

• SunRidge Management Group Inc: Plantation Park, 238 units at 100 Cactus St in Lake Jackson, and Residence at Lake Jackson, 248 units at 101 Eucalyptus St in Lake Jackson.

• Tarantino Properties Inc: Mira Vista, 352 units at 12803 Northborough Dr. • THP PM Group LLC: Creekside, 32 units at 22063 FM 1098 Rd in Prairie View, and Panther Quarters, 48 units at 711 Thompson St in Prairie View.

• Tipton Asset Group Inc: Edgewater, 228 units at 514 That Way St in Lake Jackson.

• ZRS Management LLC: The Westover at West Branch, 324 units at 5550 Dancy Rd.

Have something to report from your company or for yourself? Email us your news at comm@haaonline.org.

Get Involved The Houston Apartment Association’s committees and clubs are some of the most productive tools we have to ensure that we remain the nation’s largest and most effective apartment association. Committee and club members face the challenge of getting involved to carry out the duties and purpose of each club and committee.

Some general responsibilities of committee and club members include a commitment to attend all meetings and help develop marketing strategies (i.e. telemarketing, developing handouts, fliers, articles).

To serve on any of these committees and clubs, please contact the HAA office at 713-595-0300, online at www.haaonline.org or email the departments listed below.

Education: education@haaonline.org Education Advisory Council NEXT Committee Government Affairs: govaffairs@haaonline.org HAA PAC* Membership: members@haaonline.org Ambassador ONE Society Go-Getter Membership Recruitment Club Expo Exhibitor Committee* Community Outreach: asherbondy@haaonline.org Community Outreach Committee Product Service Council* Resident Relations; resrel@haaonline.org Resident Relations Committee *Note: These committees have specific requirements for membership. www.haaonline.org

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The Go-Getters HAA’s MEMBERSHIP RECRUITERS

Let’s shoot for the stars and SHINE together!

Join us for our next Go-Getter Meet & Greet! ✨ DO YOU KNOW A POTENTIAL SUPPLIER MEMBER? Invite them to this Meet & Greet so they can learn about the benefits of HAA. They’ll get a chance to meet the HAA staff and other members to see what we’re all about to help make their decision that much easier.

WHAT'S IN IT FOR YOU? A chance to win $1,000 cash! For each new member you recruit this year, you'’l earn a raffle ticket to go into a drawing at the December end of the year meet up. The more you recruit, the more chances you earn to win!

PLUS! At each meeting, win a gift card ($25 to $100) for every new member you recruit this quarter! You’ll also earn recognition at both local and state levels!

And $250 cash prize awarded to top recruiter for each quarter!

Click the Go-Getter Corner button at right for tips and tools to get started from your office!

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MEETING DETAILS: Thursday, July 9 4 p.m. to 6 p.m.

Cottonwood 3422 N Shepherd

Sponsored by Redevelopment Services and Best Plumbing Fee: Complimentary Appetizers and first beverage included!

RSVP HERE NOW! CLICK HERE TO VISIT THE GO-GETTER CORNER

www.haaonline.org

Get out there this year!

Shake some hands, make some connections!

Get in the know with these FREE informative online orientation sessions.

Learn about member benefits and how to get involved with your HAA.

EMPOWER MEMBERSHIP!

TOGETHER WE SHINE! Join HAA and HAA Past President John Boriack for

Membership 101 via Zoom 12:30 p.m. to 1:30 p.m.

• July 15 • October 14

Visit www.haaonline.org/events for details.

www.haaonline.org

February 2026 ABODE

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Index of Advertisers By CATEGORY

A/C Supplies Century A/C Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 281-530-2859 . . . . . . . . . . . . . . www.centuryac.com

! s k r o W

Electric Contractors All Power Solutions . . . . . . . . . . . . . . . . . . . . . . . . . .25 281-397-1294 . . . . . . . . . . . . . . . . . . . . . . www.a-p-s-llc.com Brandt Electrical A/C & Heating Services . . . . .2 281-693-3383 . . . . . . . . www.brandtelectrical.com

Comprehensive applicant screening tools available today can uncover important background information.

Proper screening can also reveal identity fraud issues, including stolen and fabricated identities, which may result in costly problems.

Comprehensive screening using Rental Credit Reporting can also tell you who hasn’t paid rent, who has broken leases and who has received their deposit refund.

Foundation Repair Church Foundation Repair . . . . . . . . . . . . . . . . . . .10 713-468-8400 . . www.churchfoundationrepair.com

General Contractors MultiFamily Services . . . . . . . . . . . . . . . . . . . . . . . . .50 713-266-9100 RENCON . .Inside Front Cover, Inside Back Cover 713-666-3636 . . . . . . . . . . . . . . . . . . . . www.rencon.com

Glass – Plate, Window, Etc. Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .21 713-683-6767 . . . . . . . . . . www.ameristarglass.com

Paint

RCR provides Houston’s apartment industry with the most effective rental credit reporting tool available. RCR gives your leasing staff immediate access to information about which prospects have fulfilled their leases and who have been residents in good standing. RCR also tells you who hasn’t paid rent, who has broken leases and who has received their deposit refund.

Behr Paint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 800-431-3000 . . . www.homedepot/proxtra.com

Personnel Agency ASAP Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 972-432-6667 . . . . . . . . . . . . . . . . . . . www.asapdo.com

Plumbing Contractors AAA Plumbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 713-462-4753 . . . . . . . . . . . . . . . . www.aaaplumbers.com

Screens Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .51 713-683-6767 . . . . . . . . . . www.ameristarglass.com

Swimming Pool Service Poolsure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 800-858-POOL . . . . . . . . . . . . . . . www.poolsure.com HAA Products & Services Rental Credit Reporting . . . . . . . . . . . . . . . . . . . . . .54 713-595-0300 . . . . . . . . . . . . . . www.haaonline.org/rcr

a service of in partnership with

HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.

Rental Credit Reporting • A Service of the Houston Apartment Association 4810 Westway Park Blvd. Houston, Texas 77041 713-595-0300 • www.haaonline.org 54

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MarketLine From NATALIE DUKE, Sales Manager, MRI ApartmentData MRI Real Estate Software

MARKET SNAPSHOT 90.8%

$1,249

$1.39

897

-2.8%

Leased %

Price

Rental Rate

Size

($/mo)

($/sf/mo)

(sf)

Rental Rate Growth

26,885

798,440

14,463

33,672

17,429

Units Absorbed

Units Operating Supply

Units Under Construction

Units Proposed for Construction

Units Recently Opened

Past 12 Months

3,363 Communities

55 Communities

108 Communities

73 Communities

HOTTEST SUBMARKETS Over The Past 3 Months Rank 1

Annualized Growth % 9.8%

Submarket Inwood/ Hwy 249

CONCESSIONS % of Mk Absorbed 3.2%

2 3 4 5

Almeda/ South Main 4.6% 4.4% Montrose/ Museum/ Midtown 6.5% 2.5% Conroe North/ Montgomery 1.3% 2.5% Brookhollow/ Northwest 3.8% 1.2% Crossing Based on the best combination of rental rate growth and absorption over the past 3 months. There are a total of 42 submarkets in the Houston area.

Class

Total Units w/ Concessions

ALL A B C D

437,234 149,161 167,465 96,683 23,925

% of Total Units

Citywide Effect

Average Special

55.0% 72.0% 55.0% 46.0% 32.0%

-5.6% -8.1% -4.6% -3.8%

-9.6% -11.3% -8.1% -8.1% -8.6%

-3.0%

Concessions are generally represented by three types of specials: move-in, months free, or 昀oorplan. These specials are prorated over a lease term to arrive at a percentage reduction in market or street rents.

HISTORY OF EFFECTIVE PRICE & LEASED %

OTHER TEXAS MARKETS SNAPSHOT 91

1344

1320 90 1296

DALLAS/FT WORTH Leased %: Price: Rental Rate: Size:

90.4% 1,413 $/mo 1.58 $/sf/mo 894 sf

Past 12 Months -3.9% Rental Rate Growth 36,785 Units Absorbed

Operating Supply 3,916 Communities 947,684 Units

SAN ANTONIO

1272 89 1248

1224

Past 12 Months

J J A S O N D J F M A M J J A S O N D J F M A M 2024

Leasing %

89.1% 1,112 $/mo 1.26 $/sf/mo 882 sf

Price ($/mo)

MRI ApartmentData provides real time access for property speci昀c information, market surveys and historic submarket data for over 3.5 million apartment units in AZ, FL, GA, NC, TN, and TX.

Operating Supply 1,171 Communities 259,309 Units

AUSTIN

2026

2025

Past 12 Months -5.7% Rental Rate Growth 14,047 Units Absorbed

88

Statistics derived from a continuous survey of all apartment communities. Effective rental prices are calculated net of concessions and utility adjustments.

www.haaonline.org

Leased %: Price: Rental Rate: Size:

Leased %: Price: Rental Rate: Size:

88.5% 1,366 $/mo 1.54 $/sf/mo 889 sf

Past 12 Months -5.8% Rental Rate Growth 27,415 Units Absorbed

Operating Supply 1,501 Communities 369,015 Units

To learn more: mrisoftware.com/products/apartmentdata

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Back Page with News from around the COMMUNITY

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Houston Apartment Association 4810 Westway Park Blvd.

Houston, Texas 77041

Want to Join a Winning Team?

GREYSTAR IS HIRING Positions Available: Community Managers Assistant Community Managers Leasing Professionals Maintenance Roles

Benefits: Up to 15 Vacation Days, including Sick Days, Personal Days, and Birthday Off Up to 8 Weeks Continuous Paid Parental Leave Extensive Medical Plan Coverage Employer Matching 401(k) Housing Benefits Cellphone Reimbursement

Apply at:

www.greystar.com/careers

Scan To Apply