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Return Service Requested

2022 LEADERSHIP • HONORS AWARDS

Houston Apartment Association 4810 Westway Park Blvd. Houston, Texas 77041

THE HOUSTON APARTMENT ASSOCIATION MAGAZINE

www.haaonline.org

January 2022

ABODE • JANUARY 2022 • VOLUME 45, ISSUE 1 www.haaonline.org

A Deep Heart for HAA Meet 2022 HAA President Christy Rodriguez, Judwin Properties


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CONTENTS January 2022

ON THE COVER

FEATURES & PHOTOS

28

28 A Deep Heart for HAA – Introducing HAA’s 2022 President Christy Rodriguez, Judwin Properties.

A Deep Heart for HAA – Whatever she touches is left better than she found it. Learn about how the 2022 HAA President Christy Rodriguez got to where she is in her career and how she has raised a beautiful family along the way. Photo by Mark Hiebert/Hiebert Photography

40 2022 HAA Leadership – Learn more about your incoming leadership.

COLUMNS & MONTHLY UPDATES 7 Letter from the President – A welcome from 2022 HAA President Christy Rodriguez.

42 Product Service Council – Meet the HAA supplier member board.

8 Patron of the Month – Meet and support Houston Planned Energy Systems Inc.

44 On the Scene – Photos from the HAA Honors Awards and lists of nominees and finalists.

9 Legislative Update – State and local programs pause rental assistance for lack of funding.

52 The Best of the Best in Onsite Management – Here are some of the best individuals in apartment management, the recipients of the 2021 Houston Apartment Association Honors Awards.

11 It’s The Law – Learn everything you need to know going into 2022.

60 On the Scene – Photos from the NEXT “Jingle Bell Karaoke Night.”

20 Calendar – HAA’s schedule of events for the coming months.

62 On the Road – Photos from the Fort Bend County and Brazoria County Justice of the Peace and Constable Holiday Luncheons.

24 NAA Update – Apartment companies think outside the box to protect staff from COVID-19.

72 On Site with ABODE – Take a closer look at one of HAA’s Honors Awards communities.

14 Resident Relations – Learn from a recent case mediated by the HAA Resident Relations Committee.

64 Go-Getters – Photos from the Go-Getters Holiday Happy Hour. 67 Welcome Mat – Find out about the newest HAA members. 68 The Ambassador ONE Society – Meet the 2022 leaders of HAA’s supplier network and see which team came out on top for 2021. 70 Portfolio Changes and In the News – Property updates and industry news clips from our members. 74 Index of Advertisers – See the supplier members who support this publication. 75 MarketLine – The latest area market numbers. 76 Back Page – See some of the donors for HAA’s Blood Drive.

We welcome your comments. Email us at comm@haaonline.org.

www.haaonline.org

January 2022

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OFFICERS AND ASSOCIATION LEADERSHIP PRODUCT SERVICE COUNCIL OFFICERS STEPHANIE GRAVES President-Elect CHRISTY RODRIGUEZ President

LOYAL PROFFITT Vice President at Large

DEREK DEVRIES, CAS President Camp Construction Services

SHELLEY WATSON Vice President at Large

CANDIS MOHR, CAS Vice President, AAA Plumbers

QUINTINA WILLIS Vice President at Large

JOSEPH RODRIGUEZ, CAS Secretary, The Urban Foresters

TRACIE YODER Vice President at Large

DEBORAH DEROUEN, CAS Treasurer, OneApp Guarantee

JOHN BORIACK Immediate Past President

DAVID LINDLEY, CAS Immediate Past President, FSI Construction

GINA ERWIN Secretary/Treasurer

HOWARD BOOKSTAFF General Counsel

CASEY WATTS MORGAN CEO

BOARD OF DIRECTORS Christy Rodriguez, CAPS President John Boriack Immediate Past President Mack Armstrong Julie Batche Jeff Blevins, CAS Jill Bounds, CAM Michelle Bridges, CAS Kyle Brown Joseph Bryson, CAM, IROP Tina Cavaco Terri Clifton Michelle Croasmun Deborah DeRouen, CAS Derek DeVries, CAS Scott Douglas, CAM, CAPS Gina Erwin Tamara Foster Israel Garza, CAS Diane Gilbert Monica Gracia Stephanie Graves, CAM, CAPS Clark Gregg, CASe, CAPSe Manu Gupta Bryan Head, CAM Melissa Herrera Deborah Holcombe Crystal Jackson, CAM, CAPS Tyler Johnson Debbie Kelm Jacob Kunath, CAS Barby Lake Laura Lestus, CAS David Lindley, CAS Sonia Lopez, CAM, CAPS Betsy Marshall, CAM, CAPS Kristin McLaughlin, CASe Candis Mohr, CAS Carlos Neto Dean O’Kelley, CAS Jenifer Paneral Mark Park, CAS Angelee Kumar Parikh Velissa Parmer Michelle Pawelek Loyal Proffitt Kelly Scott Kurt Seidel Corri Smith Penny Sprang Kelley Suess Debbie Sulzer

Ryan Terrell Starla Turnbo Richard Wall, CAM, CAPS Shelley Watson Quintina Willis, CAM Tracie Yoder, CAPS DIRECTORS EMERITUS Josh Allen Ken Bohan Gary Blumberg Kathy Clem Jack Dinerstein Jenard Gross Darlene Guidry Alison Hall David Hargrove Larry Hill Stacy Hunt Hap Hunnicutt David Jones Mike Koch Dick LaMarche Cesar Lima Tim Myers P David Onanian Jackie Rhone John Ridgway Kim Small Eileen Subinsky Steve Sweet Kirk Tate Suan Tinsley H J Tollett, Jr. Pat Tollett Vic Vacek, Jr. Beth Van Winkle Jerry Winograd ADVISORY DIRECTORS Melissa Friend Billy Griffin, CAS Amanda Kelly, CAS Stacy Lastovica, CAM, CAPS Mary Lawler Katy Myrick Bruce McClenny Bill Nye Ruha Vohra, NALP, CAM Tony Whitaker GENERAL COUNSEL EMERITUS Joe Bax

HONORARY LIFE MEMBERS Claude Arnold Kenn Brown Tina Cavaco Terri Clifton Kevin Fenn Diane Gilbert Anita Harrison Dwayne Henson Mike Koch Merry Mount Monette Reynolds Sherry Stevenson Kirk Tate Suan Tinsley Sonny Unverzagt Del Walmsley Nancé Wells H.P. Paul Young Jeanne Marie Zublin Dicks PATRON MEMBERS 1961 CSC ServiceWorks 1968 Century A/C Supply 1978 Houston Planned Energy Systems 1982 Cotton Commercial USA Inc. 1984 AAA Plumbers 1985 Gemstar Construction Development 1986 Craven Carpet 1987 Dixie Carpet Installations 1994 Camp Construction Services 1997 Apartments.com 1999 FSI Construction Inc. 2006 Lowe’s Pro Supply

PRODUCT SERVICE COUNCIL MEMBERS Giovanna Gone, CAS, VICE PRESIDENTS Century A/C Supply AT LARGE Jimmie Hotz, CASE, Karen Nelsen, CAS Chadwell Supply ALN Apartment Dan James, CAS, Data Redevelopment Blaise Spitaleri, CAS, Services Gemstar Amanda Kelly, CAS, Construction Brandt Electrical A/C Development & Heating Services Debra Knight, CAS, Susan Alvarado, CAS Comm-Fit Century A/C Supply Stephanie Krop, Chris Bell, CAS, CASe, Poolsure Cotton Commercial Liz Levins, CAS, Marivel Bownds, Rasa Floors CAS, Valet Living Jim Martensen, CAS Tammy Broadway, CAS Camp Construction American Fire Systems Services Shaun Callaway, CAS, Tracey Moore, CAS, Earthworks Flooring Warehouse Neal Conant, CAS, Matthew Nunn, CAS, Gemstar Capital Construction Construction Doug Oehl, CAS. Development Flooring Warehouse Sean Cunningham, Nikki Sekunda, CAS, CAS, Flooring The Liberty Group Warehouse Mat Tilley, CAS, Deborah DeRouen, WeDoTrash CAS, OneApp Amber Whitaker, CAS Guarantee FSI Construction Juana Estrada, CAS, First OnSite


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JANUARY 2022 I VOLUME 45, ISSUE 1 Chief Executive Officer and Publisher CASEY WATTS MORGAN, MPP cmorgan@haaonline.org EDITORIAL AND DESIGN STAFF Director of Publications and Design DEBORAH NIX dnix@haaonline.org Communications Manager MORGAN TAYLOR mtaylor@haaonline.org ADVERTISING Vice President of Membership and Marketing AMANDA SHERBONDY, CAE asherbondy@haaonline.org CONTRIBUTING STAFF Chief Operating Officer SUSAN HINKLEY, CAE shinkley@haaonline.org Vice President of Professional Development EMILY HILTON, CPP, CAE ehilton@haaonline.org Vice President of Public Affairs ANDY TEAS, CAE ateas@haaonline.org Vice President of Government Affairs BRADLEY PEPPER bpepper@haaonline.org Chief Financial Officer TREY WIMBERLY, CPA twimberly@haaonline.org Director of Resident Relations MATILDE LUNA mluna@haaonline.org Director of Events and Meetings LAUREN RAGIN, CMP lragin@haaonline.org Director of Rental Credit Reporting TINA DEFIORE tdefiore@haaonline.org Assistant Vice President – Outreach LAUREN TURNER, CAE, CMP lturner@haaonline.org Government Affairs Manager MADISON POLSTON mpolston@haaonline.org Membership and Marketing Manager KAYLON NEWCOMB knewcomb@haaonline.org Member Services Coordinator CINDY DE LA RIVA cdelariva@haaonline.org Director of IT WILL ALFARO walfaro@haaonline.org PRINTER TGI PRINTED www.tgiprinted.com

HOUSTON APARTMENT ASSOCIATION COMMITTEES COMMITTEE CHAIR STAFF ADVISOR Executive Christy Rodriguez Casey Morgan Nominating John Boriack Casey Morgan Fair Housing Mack Armstrong Casey Morgan Ethics Michelle Pawelek Casey Morgan Finance Gary Blumberg Casey Morgan Past Presidents Council Kathy Clem Casey Morgan Multifamily Fire Safety Alliance Elizabeth Castro-Gray Andy Teas Legislative Stephanie Graves Andy Teas Political Action Stacy Hunt Andy Teas Golf Starla Turnbo Madison Polston Century Club Deborah DeRouen Madison Polston Strategic Outreach Gina Erwin Lauren Turner Leadership Development Alison Hall Susan Hinkley Community Outreach Jackie Aguirre Susan Hinkley Product Service Council Derek DeVries Susan Hinkley Expo Exhibitor Candis Mohr Amanda Sherbondy Membership Richard Wall Amanda Sherbondy Ryan Weis Ambassador ONE Society Liz Levins Amanda Sherbondy Blaise Spitaleri Independent Owners Connection Ramon Nunez Amanda Sherbondy Education Advisory Council Betsy Marshall Emily Hilton Career & Community Development Penny Sprang Emily Hilton Resident Relations A Diane Totten Matti Luna Resident Relations B Jana Gragg Matti Luna Resident Relations Appeals Darlene Guidry Matti Luna HAF Fundraiser Brandon Coleman Lauren Ragin Stephanie Krop NEXT Ruha Vohra Lauren Ragin Amanda Kelley Property Awards Norma Alvear Tina DeFiore Diane Gilbert

HOUSTON APARTMENT ASSOCIATION MISSION AND VISION: HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association. ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties. ABODE, JANUARY 2022, VOLUME 45, ISSUE 1 ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2022 by HAA. Periodicals Postage Paid at Houston, Texas. POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.

www.haaonline.org

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SPONSOR MEMBERS These companies have generously supported the Houston Apartment Association with their sponsor membership. Please give them careful consideration, whenever possible, in your business. 100% Tree & Lawn Care LLC 3BeeGuys Bee Removal AAA Staffing Ltd AAdvantage Laundry Systems ACM Contractors of Texas ACT Security Group Action Window Coverings Inc ACTIV Answer by Audio Images Adobe Floors Inc Adventure Playground Systems Inc Affinity Hot Water Technoogy Inc Alexander-Rose Associates Inc All About Doody Pet Solutions LLC All American Mailboxes of Houston Inc Allegion The Allshouse Group LLC ALN Apartment Data Inc America Outdoor Furniture American Fire Systems Inc AmRent Andrews Myers PC Apartment Lines ApartmentData.com APEX Lighting Store AppFolio Arbor Contract Carpet Inc arc electric + lighting Archcon ASAP Personnel Inc ASAP Steamers Carpet Cleaning Atom4 Security Camera AZPartsmaster The J.P. Barnes Law Firm PLLC Belfor Property Restoration Bell’s Laundries Benefits 4 Rent BenefitU Bentley, Bratcher & Associates - PC Bettencourt Tax Advisors LLC BGE Inc/aka Brown & Gay Engineers Inc Bio-One Houston South BioTechs Crime & Trauma Scene Cleaning BluSky Restoration Contractors Brady Chapman Holland & Assoc Brannan Designs LLC Architecture & Interior Design BrightView Landscape LLC BSI Cano Electric Inc Cantrell McCulloch Inc Carradine Valet CashFlow Pros LLC Centex Construction Century Fire Protection Houston CFI Group Chadwell Supply Cinch – Cabinet Refacing Kits Citi Fence & Concrete City Wide Building Services Classic Same Day Blinds Classic Touch Painting Commercial Fire Protection Contractors Inc ControlByNet Cloud and Managed Video Surveillance Solutions CORT Furniture The Crawfish Men Catering

CRE Business Solutions LLC Creative Blinds Crowned Eagle Construction CSI LED & Hardware Cypress Landscaping & Irrigation Inc D&G Quality Roofing Inc DeNyse Companies Designs by Holmes Diamond Services LLC DNM Contracting Inc DoodyCalls Door Clearance Center Ecolo Environmental Inc Embark Services Emersyn Electrical Services LLC EnviroSmart Multifamily Pest Solutions Epic Air Conditioning EPICHTX Construction Fantastic Floors Featherston Sign Partners Fedora Intertech Fiat Construction LLC Fidus Construction Services Finish Factory Inc Finishes Insurance Agency Fire and Life Safety America Flavor Finish Resurfacing Flexirocks Front Row Signs Frontier Waste Solutions fun abounds Furniture Refinishing Services Gambit Construction Garan Commercial Construction Inc Gateman Inc Giordano Construction Inc Go-Staff Inc Graphic Stylus Promotional Products Great American Business Products Green City Security LLC Green Garbology Greenlogic Lighting & Electric GT Security Solutions LLC Guardian Gutters Halo Doors Inc Hamilton-Steele Outdoor Accents HARCO Insurance Services Hard Works Valet Trash & Recycling Hays Recruiting Higginbotham Hillco Building Service Hive Technology HK Morris Group LLC The Home Team Roofing & A/C Hoover Slovacek LLP Hut Services LLC IGD Plumbing LLC Industrial Disposal Supply Infinity Power Partners Innovated Homes LLC Johnstone Supply Jonah Digital Agency Kathy Andrews Interiors Keylo Painting & Construction KONE L.A. Public Adjusters LandscapesUSA

Leah McVeigh Design and Consulting The Liberty Group Lights Out Production Company Lincoln Jacob Construction Lithotech Printed Products/ Forms Center LJL DESIGN, LLC Local Roofing and Restoration Lopez Carpet Care & Painting LP Building Solutions: LouisianaPacific Corporation LSR Multifamily LVL Up Remodeling Macyas Remodeling LLC Maldonado Nursery & Landscaping Inc Marathon Solutions Group LLC Masonry Solutions Inc Matrix Construction Services McMahan's Flooring Inc MGL Rehab Construction MPS Direct Mueller Water Conditioning Inc MX2 Commercial Paving Nations Roof Houston LLC Nationwide Eviction Nettles & Co Property Tax Consulting NGC Renovation LLC Norman Roofing and Construction Notifii LLC O’Connor & Associates Commercial Property Tax Division O’Conor Mason & Bone PC Oasis Eco Services On Duty Tree and Landscape On Site Towing LLC Outdoor Elements P.A.I. Restoration Pace Mechanical Services LLC Parking Management Company/PMC Towing Paul Davis Restoration North Houston PCS Creative Surface LLC Perma-Pier Foundation Repair of Texas The Phoenix Staffing Pool Knights Precision Hydro Pros Precision Safe Sidewalks LLC Priority Protection & Investigations Inc Pro Turf Landscaping Professional Resurface LLC Pura Flo Corporation PuroClean Quick Roofing RAM Construction Ram Jack Foundation Solutions Redevelopment Services Redstone Payment Solutions Reliable Roofing of Texas Inc Reliant Remedy Roofing Inc RENCON Rent Debt Automated Collections RentPath RentSense LLC Residential Waste Service LLC Restoration 1 of Central Houston

REVS (Refuel Electric Vehicle Solutions) RezClean Houston RG Miller Engineers RLB Construction Ltd dba RoofTec Roosevelt General Contracting Roto-Rooter Services Co SafeRent Solutions Saifee Signs & Graphics Saint Clair & Sons Inc Scoop Troop HTX SEAL Security Solutions LLC Secure Insurance Sherwin Williams Company Sign-Ups & Banners Signal 88 Security Skyline Highrise Services SOS-ASAP Softwashing South Central Electric LLC Southern Shingles Steward Trash Valet Service Storm Maintenance & Monitoring Stormwater Professionals Group Strata Roofing and Construction LLC Structural Concrete Systems LLC Swain & Baldwin Insurance & Risk Management Texas Apartment Pool Services Texas Concrete Professional Company Texas Engineered Roofing & General Contracting Texas Landscape Group LLC Texas Management Group LLC Texas Southwest Floors Inc Texas Waste Management Solutions LLC Texas Window Cleaning Co Inc Text Services LLC The Lane Law Firm Three Amigos Texas LLC Threshold Agency LLC Tidal Renovations LLC Tile Center Top Brass Services Group Tpo Pros Roofing & Restoration Trash Roundup LLC Triangle DJ Contractors Two Brothers Foundation Repair United Protective Services Urban Value Corner Store USA Patrol Division Valet Living VBM Waste LLC VERO Vima Decor WASH Multifamily Laundry Systems Watermark Restoration and Construction Wayfinder Tax Relief LLC Webb Pest Control Westco Grounds Maintenance LLC Whitmans Contracting and Roofing Willbanks & Associates Inc Winhill Advisors World Cinema Inc WRLD PRO Vending LLC


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Letter from the President

By CHRISTY RODRIGUEZ, 2022 HAA President

HAA MEMBERS, IT IS A PRIVILEGE TO BE SERVING YOU DURING THIS HISTORY-MAKING TIME WE ARE IN RIGHT NOW. The lessons and experiences we are going through right now will be passed onto our future generations. And, if there’s anything we have learned over the last couple of years, it’s that we have to keep going, growing and adapting. We have to embrace that COVID-19 and all the variants are here to stay. There is no going back to normal, there’s only moving forward. We have to remain open to the fact that things are going to continue to change. We have to continue to adapt, overcome challenges and modify the way we do everything. We have to lead through the changes. The challenges brought on by the pandemic forced a lot of growth opportunities in many leaders and organizations. And a lot of really great leaders and processes have emerged because of it. Leading through change isn’t just about finding new processes. It’s about supporting employees through the emotional ups and downs. While we can expect change to continue to be the constant in 2022, there are a few things we can expect to remain the same: supply chain issues and inflation will continue to impact every area of the industry. We can also expect it to be an interesting year for local politics, too. Already, there has been significant turnover with justices of the peace and among our state legislators. We are losing a lot of institutional knowledge in the region and it will be imperative for HAA to fill in the gaps on industry needs. This underscores the importance of being involved with the HAAPAC this year. Political advocacy is one of the most important services we offer to members. We are stronger when we mobilize together, and I encourage you to become more politically engaged in 2022. In 2022, let’s remember that we are surrounded by the best people who have the best intentions. Let’s trust our teams and lead our teams through the changes. If we can do that, it will be a great year.

www.haaonline.org

January 2022

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Houston Planned Energy Systems

supported the Houston Apartment

Apartments.com

HAA Member since 1978

HAA Member since 1997

Cotton Commercial USA Inc.

Gemstar Construction Development Inc.

These companies have generously

HAA Member since 1982

Association with their patron

Lowe’s Pro - MSH

HAA Member since 2006

membership. Please give them

CSC ServiceWorks

careful consideration, whenever

HAA Member since 1961

Craven Carpet

possible, in your business.

HAA Member since 1986

Camp Construction Services

HAA Member since 1994

January Patron of the Month

HAA Member since 1985

AAA Plumbers

HAA Member since 1984

FSI Construction Inc.

HAA Member since 1999

Dixie Carpet Installations

HAA Member since 1987

Century A/C Supply

HAA Member since 1968

RUBS Billing Special – $1.25 per unit when you mention this ad – call for details.

206 S. College Ave., Suite C, Cleveland, Texas 77327 8

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www.haaonline.org


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Legislative Update

By STEPHANIE GRAVES, HAA Legislative Chair, with ANDY TEAS, CAE, Vice President of Public Affairs

THE END OF RENTAL ASSISTANCE? State and local programs pause for lack of funding.

HAPPY NEW YEAR! As the Houston Apartment Association’s secretary/treasurer, I get to work with the HAA staff on the ABODE magazine’s Legislative Update in 2022. I have a passion for education, and in recent years, I’ve learned how important legislation is to our industry, our personal careers and livelihood. So, I’m really excited to use this platform to educate our members on industry legislation. With that, this column may be a little different this year. First, I want this column to serve as an educational arena for you to understand how you can help protect our industry against bad legislation. Second, I will work on offering opportunities for each of you to get involved in the legislative and lobbying process. Finally, I will work to make this sometimes-complicated information easy to understand to empower you to get involved and get educated on how you can protect this industry, our jobs and, truly, our way of life. I will touch on this more in the February column, but for now, read on for important updates that impact our industry and association. State and Local Rental Assistance In all honesty, toward the end of 2021, it was becoming harder and harder to pretend that COVID-19 rent relief programs really had anything to do with COVID-19. The economy was strong – especially in the Houston area – with unemployment near all-time lows and employers begging for workers. Even as worries continued about the omicron variant, hospitalizations for COVID-19 continued to fall. Somehow, though, the demand for rental

Your Vote Matters www.haaonline.org

assistance never seemed to let up. The Texas Rent Relief Program and the Houston-Harris Without always saying County Emergency Rental Assistance Program were it out loud, housing amazingly successful – easily the best in the United providers, activists and States. The state program has paid more than $1.6 billion economists all knew there to apartment owners throughout Texas on behalf of more was a housing affordability than 279,000 families. The Houston-Harris County proproblem before the pandemic. The real price of gram had provided nearly $250 million at press time to providing housing has more than 63,000 households. risen persistently over the past 30 years, driven by assistance in hopes they will be able to help in land prices, material and insurance costs, the future, but about 37,000 letters were sent to personnel costs, especially for health insurance applicants (and their landlords) last month exand property taxes. Meanwhile, real wages, plaining there was no guarantee they would reespecially for low-skilled and unskilled workers, ceive any further assistance. have not kept pace. The Texas Rent Relief Program and the HousSo where do we go from here? ton-Harris County Emergency Rental Assistance As long as housing costs rise faster than wages, Program were amazingly successful – easily the there will continue to be Houstonians who need best in the United States. The state program has help paying rent. Local governments and houspaid more than $1.6 billion to apartment owners ing providers are wondering how future rental asthroughout Texas on behalf of more than 279,000 sistance might look. Having the taxpayers simply families. The Houston-Harris County program pay rent for residents claiming a hardship was had provided nearly $250 million at press time to certainly efficient during the pandemic but it’s more than 63,000 households. probably not sustainable. Government-owned As with most programs, though, the supply of and operated housing has a checkered history. funding is finite. The state program stopped acHousing choice vouchers seem like a reasonable cepting applications in late November. The solution, requiring each resident to have “skin Houston-Harris County program has applied for the game” by paying a portion of the rent, even if an additional $250 million in reallocated fundit’s a small portion. But vouchers, without the reing from other jurisdictions that were not able to spend their allotment, but it remains uncerforms sought by the apartment industry for tain whether the program will receive that decades, continue to have their drawbacks in money, and if so, when they would receive it. terms of redundant inspections, payment delays / See Legislative, Page 38 They are continuing to accept applications for and red tape.

The Houston Apartment Association Political Action Committee is the PAC of the Houston Apartment Association, a non-profit trade association representing the area apartment industry. Without political capital, our industry would not be as successful in representing you or your clients’ interests, and thus, your financial well-being. The HAAPAC participates in local and state political campaigns, helping candidates who support the apartment industry and its supplier businesses. You can participate in the HAAPAC on several levels.

For more on HAAPAC, visit www.haaonline.org/haapac January 2022

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It’s the Law

By HOWARD BOOKSTAFF, Hoover Slovacek LLP , HAA General Counsel

WHAT’S NEW IN ’22? Learn everything you need to know going into 2022.

WHO CAN PREDICT the future? Who would’ve thought that at the end of 2021, we would still be dealing with COVID19? Who would’ve thought that rental assistance would affect our eviction process? Who would’ve thought that rental assistance was necessary when every business needs employees? Who would’ve thought that the Texans would have a bad season? (Well, some things may actually be predictable!) It’s always helpful to prepare for the future. As we embark on 2022, let’s take a look at some legal issues that may affect your operations this year. Remote Judicial Proceedings In the 45th emergency order issued by the Supreme Court of Texas, the court continues the pattern and practice of authorizing courts to allow or require anyone involved in any hearing, deposition or any other proceeding of any kind to participate remotely, such as teleconferencing, video conferencing or other means. Although the court’s order expires February 1, 2022, the remote hearing option has been fairly well received by lawyers, their clients and, to a lesser extent, judges. Chances are remote proceedings will live past the pandemic. How can we plan for this? Before you go to an eviction proceeding, you’ll need to be prepared to know: (i) whether or not the proceeding is in person or remote; (ii) if it’s remote, that you are able to access the appropriate technology; (iii) how to present evidence and witnesses to the court; (iv) and that your witnesses are able to access the applicable technology. The Eviction Delays The Texas Rules of Civil Procedure provide that the trial in an eviction case must not be less than 10 days nor more than 21 days after the petition is filed. However, the 45th emerwww.haaonline.org

gency order reiterates what has been in emergency orders throughout the As we embark on 2022, let’s take a look at pandemic that courts may, without a some legal issues that may affect your participant’s consent, modify or susoperations this year. pend certain deadlines and procedures. The current emergency order the resident with a notice to vacate; and provides that a court may modify or suspend (ii) may not issue a notice to vacate until trial-related deadlines and procedures and after the expiration of the CARES Act moratodeadlines and procedures for pre-trial hearrium (which expired in July 2020). ings for a stated period ending no later than While many portions of the CARES Act March 1, 2022. have expired, unfortunately Section 4024 (c) The order states that Justice courts that does not have an expiration date. While arguhave not already done so should move swiftly ments can be made that this section should to return to regular pre-trial and trial prono longer apply, in 2022, both HUD and the ceedings as soon as reasonably feasible beFederal Housing Finance Agency (the agency fore March 1, 2022. What this seems to say that is involved with federally backed loans) with respect to the eviction process is that made announcements requiring a 30-day any eviction that is filed on or before March notice to vacate in nonpayment of rent cases. 1, 2022, should be tried no later than March Until Congress, the courts or an applicable 22, 2022 (21 days after March 1). federal agency act, the 30-day notice requireWhen will we get back to trial settings ment will not change. In other words, you within 21 days from the date the petition is may want to plan for this requirement exfiled? Many courts already comply with the tending beyond the pandemic. 21-day rule. However, courts that have not complied with this rule should be working to catch up and organize their dockets so that Rental Assistance any eviction filed on or before March 1, 2022 Various pieces of federal legislation from can be tried by March 22, 2022. the CARES Act to the American Rescue Plan Keep your fingers crossed! have authorized billions of dollars in rental assistance to be paid to apartment commu30-Day Notices to Vacate nities when residents cannot pay their rent. Probably the biggest concern apartment Millions of dollars have been distributed owners are continuing to have is the requirethrough the Texas Rent Relief Program and ment to give a 30-day notice to vacate in the Houston Harris County Program. Various nonpayment of rent cases if your property is other counties have programs that HAA subject to the CARES Act. members have taken advantage of, however, As you know, the CARES Act is federal legfunds are limited. The Texas Rent Relief Proislation that went into effect March 27, 2020. gram stopped taking new applications in NoSection 4024 (c) of the CARES Act provides vember. The Houston Harris County Program that the owner of a dwelling covered by the has also distributed or committed to distribCARES Act: ute its available funds. (i) may not require the resident to vacate In the 44th emergency order, the court the dwelling before the date that is 30 days continued with previous orders in requiring after the date on which the owner provides courts to ask owners whether they have a January 2022

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pending application for rental assistance or whether both the owner and resident are interested in participating in a rental assistance program. If either is the case, the court is required to immediately abate the eviction for 60 days and will reinstate the eviction only if a motion for reinstatement is made indicating that the application for rental assistance has been denied, cancelled or withdrawn. If the case is not reinstated within the 60day abatement period, the court is required to dismiss the case with prejudice. This means that the eviction action (based on the same defaults) can’t be brought again. The 44th emergency order expires January 1, 2022. In light of the evaporation of rental assistance funds, it would appear that the court would not extend this portion of its order. If the order is not extended, the justice courts may no longer be involved in rental assistance programs. Legal Aid The 45th emergency order provides that at the trial, the Justice of the Peace must allow, if available, representatives from legal aid organizations or volunteer legal services, to be present, in person or remotely, to provide in-

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January 2022

formation, advice, intake, or other assistance for eligible litigants. Although this emergency order expires January 1, 2022, this or something like it may extend beyond the pandemic. Flood Disclosure As you should be aware, a new law was passed in the last regular legislative session which requires owners to make certain disclosures regarding floods that have affected their property. The new law requires owners to disclose whether the property is located in a 100-year flood plain and whether they are aware that the dwelling the resident is renting has flooded at least once within the last 5 years. The law applies to a lease entered into or renewed on or after January 1, 2022. Consequently, if you sign the lease on or after January 1, 2022, the flood disclosure notice should be given at or before the execution of the lease. If you have a lease that is renewing on a month-to-month basis, the flood disclosure notice should be given at or before the 1st renewal that occurs on or after January 1, 2022. Be prepared to give the flood disclosure to any residents who sign or renew leases on or after the beginning of the year.

New TAA Lease As you may be aware, the TAA is coming out with a new lease. The new lease is scheduled to available in the middle of February 2022, and it will look a little different than the old lease. The lease is a little shorter (six pages instead of eight pages) and contains most of the lease details (with the blanks that have to be filled in) on the first page.In the new lease, much of the content is the same. It still has many of our favorite paragraphs as the old lease, although they will be in different places in the new lease. You will need to be familiar with where your favorite paragraphs are located so you can answer questions from residents, point out provisions to judges and be able to identify the parties’ rights and responsibilities to resolve a particular issue or circumstance. For example, the rent paragraph is no longer paragraph 6. The rent provisions are paragraph 3. The conduct provisions are no longer in paragraph 20. They are in paragraph 11. The default paragraph is no longer paragraph 32. The default provisions are in paragraph 23. One of the changes is that the early termination option which was previously / See Law, Page 59

www.haaonline.org


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Resident Relations from the RESIDENT RELATIONS COMMITTEE

CARPET CLEANING A resident disputes carpet replacement and other cleaning charges.

A RESIDENT FILED a complaint with

the Houston Apartment Association to receive a refund on her security deposit. In her complaint, the resident questioned management replacing the carpet when she only lived in the unit for two years. In addition, the resident claimed she left the unit clean and felt she shouldn’t have been charged for cleaning charges. Upon signing her lease, the resident paid a $300 security deposit. To cover the carpet replacement and cleaning, management used the resident’s full security depost. Management’s reponse to HAA was forwarded to the resident. Ultimately, management felt the resident was charged accordingly.

Enclosed in manThe HAA Resident Relations Committees provide agement’s response an impartial review of resident complaints using were copies of the lease, application, move-in the documentation provided by both the resident condition form, moveand management. out condition form, notice to vacate, security deposit statement, resident ledger and pictures. After removing these charges, management The committee ruled in favor of the resiis to refund the resident her security deposit dent. The committee felt the photos did not of $300. substantiate the charges. Therefore, the committee removed the cleaning charges. In addiThe HAA Resident Relations Committee tion, because the resident lived in this unit for provides an impartial review of resident com17 months, the committee removed the carpet plaints using the documentation provided by cleaning charge as this should have been conboth the resident and management. sidered normal wear and tear. I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

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www.haaonline.org

I wasn surpris said, la busine anythi or get i don’t n residen owner good e way. I d watchi

I wasn’t expecting it at all. surprised that they nominat said, laughing. “ I’ve been w business for 15 years. I never anything. For me, if I get my or get it right, I’m satisfied w don’t need recognition. As lo resident and my managemen owner are happy, I’m happy. good experience, though, fee way. I didn’t know that som watching!”


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Visit the HAA website for the full Auction Program with the list of events up for sale at

t t u u o o B B o o c c a a T T s ’ s ’ t t e L Le ! ! s s p p i i h h s s r r o o s s n n o po S Sp www.haaonline.org/sponsor/

your p u e Spic ing t e k Mar 22!! 0 2 for

rs nt, Hono ourname T ll a ia, b n y a e e Voll ance M Mainten such as th r, ts e n is e ra s v u e d un ero s we sell AAPAC F , and num Join us a Spring H ncheons y u n L o S m E re C e o, A Awards C inars. ce & Exp and sem Conferen s e n o rs ti u a o c c u Ed dential n and cre educatio

HAF Dinerstein Reed Prokop Education Center 4810 Westway Park Blvd. off Clay Road just east of Beltway 8

FREE

Sponsor an upcoming meeting or event and gain recognition for your company. Sponsoring is a great way to get in front of a concentrated market and make contacts. If this is your first time to attend the HAA Sponsorship Auction, come early for the Auction 101 session and we’ll walk you through the process. If you cannot attend the live auction proxy bidding is available. Contact Amanda Sherbondy to find out more.

to all supplier members Auction 101: 2:30 p.m. Registration: 3 p.m. Drawings close: 3:45 a.m. Live Auction begins: 4 p.m.

RSVP to Amanda Sherbody at asherbondy@haaonline.org

January January 11 11


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State Industry of the

Join HAA and industry leaders as we assess the current and future state of Houston’s multifamily market. Topics will include the latest issues, recent economic trends, job growth, forecasts, rental rate and occupancy trends, new construction developments, technology, marketing trends and much more.

State of the Industry Breakfast Thursday, February 3 Breakfast and Registration: 7:30 a.m. to 8:30 a.m. Program: 8:30 a.m. to 10 a.m. Location Westin Memorial City, 945 Gessner Road Program cost: $99/person if prepaid with a credit card; $125/person if invoiced See www.haaonline.org for more information.


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BE A PART OF THE NEXT GENERATION OF HAA LEADERSHIP. This niche group within HAA is dedicated to the networking and professional development needs of HAA’s young professionals and it is open to all members. Network with your peers and grow your career together among the next generation of HAA leadership! To learn how to become involved with NEXT, see online at www.haaonline.org/next.

NEXT Mission Statement: A network of young professionals committed to the growth of future leaders with the Houston Apartment Association through education, peer-to-peer networking, and legislative and community involvement.

NEXT Co-Chairs:

HAA NEXT programs include free networking events held at various venues across Houston and low-cost Professional Development Breakfasts held virtually or at the HAA Education Center. The Professional Development programs feature special guest speakers on timely topics relevant to enhancing and furthering your multifamily industry career.

Amanda Kelly, CAS, Brandt Electrical A/C & Heating Services

Register online at www.haaonline.org/next or email us at events@haaonline.org for more information. We look forward to meeting you!

Ruha Vohra, NALP, CAM, Veritas Equity Management

tay

ds n a s r a calend r u o y EXT! N Mark s ’ t a for wh d e n u t Upcoming NEXT Events: Professional Development Breakfasts February 4 June 3 October 28 Socials April 7 July 20 August 25 December 8


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JANUARY S M T W T

Calendar HAA Education, Events and Meetings SCHEDULE

F

2 3 4 5 6 7 9 10 11 12 13 14 16 17 18 19 20 21 23 24 25 26 27 28 30 31

S 1 8 15 22 29

FEBRUARY S M T W 1 2 6 7 8 9 13 14 15 16 20 21 22 23 27 28

T 3 10 17 24

F 4 11 18 25

S 5 12 19 26

JANUARY 5

New Supplier Member Orientation Wednesday, January 5 10 a.m. Via Zoom All new supplier members are welcome. Contact members@haaonline.org for the link to join. Ambassador ONE Society Happy Hour Wednesday, January 5 3:30 to 5 p.m. Kirby Ice House Memorial City 1015 Gessner Road Ambassador members only. Contact Amanda at asherbondy@haaonline.org for details.

6

Legal Lowdown Thursday, January 6 3 p.m. See Page 43 for more information.

10

HAAPAC Luncheon – Judicial Candidate Screening Monday, January 10 11:30 a.m. to 1 p.m. PAC Members: Join us for the first meeting of the year to screen candidates for key judicial races in 2022. Contact Madison at mpolston@haaonline.org for details.

11

Sponsorship Auction 101 Tuesday, January 11 2:30 p.m. If you’ve never attended a sponsorship auction, please consider joining us at 2:30 p.m. to learn the ins and outs of HAA’s Sponsorship Auction. Sponsorship Auction Tuesday, January 11 3 p.m. to 5 p.m. FREE to all supplier partners “Let’s Taco-Bout-Sponsorships!” Sponsoring an event in 2022 is a great way to gain recognition for your company. Contact Amanda at asherbondy@haaonline.org for more information. See Page 16 for details.

UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room. Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org for an interactive calendar.

12

24

Resident Relations Committee A Meeting Wednesday, January 12 2 p.m. Via Zoom

Steering Committee Tuesday, January 24 For more info contact govaffairs@haaonline.org.

25-26

17

Office Closed Monday, January 17 The HAA office is closed in observance of Martin Luther King Jr. Day. HAA Board of Directors Meeting Thursday, January 13 4 p.m. Sponsored by Hoffer Furniture Rental and Sales

18

HAA Open House Tuesday, January 18 3 p.m. to 5 p.m. HAA is opening our doors to those who want to learn more about HAA and all of our member benefits. If you’re considering joining HAA, please swing by our office to learn more. If you’re an existing HAA member, learn how to get more involved and meet the HAA staff.

19

Expert Exchange: A Micro Webinar Series Wednesday, January 19 12 p.m. to 12:30 p.m. Topic: TBD HAA’s micro webinar series made available to you via Zoom and YouTube (subscribe to HAATV). Every third Wednesday of the month.

Leasing 101 (day and a half) Tuesday and Wednesday, January 25-26 9 a.m. to 4 p.m. on Tuesday 9 a.m. to Noon on Wednesday Program fee: $75 if payment is received before Tuesday, January 25; $85 at the door An in-depth introduction to the apartment industry for new leasing professionals, as well as those individuals looking to learn more about the industry as a career. Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are HAA members.

26

Expo Committee Meeting Wednesday, , January26 3:30 p.m. to 5 p.m. on Tuesday Expo Committee members only.

28

FEATURED EVENT Installation Gala presented by Camp Construction Services Friday, January 28 7 p.m. Marriott Marquis 1777 Walker Street, 77010 You’re invited to HAA’s Installation and Gala where we will install the 2022 HAA President Christy Rodriguez and the 2022 leadership. See Page 17 for details. Presenting sponsor: Camp Construction Services Premier sponsors: Century A/C Supply Crestmark Construction Services Lowe's Pro Supply Reliant

For the most up-to-date information, see the calendar on the HAA website:

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Please note that dates and times are subject to change. Check the calendars at www.haaonline.org for the most up-to-date information.

FEBRUARY 2

8

15

17

Certified Apartment Leasing Professional Course Wednesday, February 2 8:30 a.m. to 4 p.m. To enhance the skills of the apartment leasing professional, resulting in better-informed, highly professional individuals with increased lease activity and improved resident relations. Schedule consists of four consecutive Wednesdays. See Page 24 for details.

HAAPAC Luncheon Wednesday, January 23 11:30 a.m. to 1 p.m. Contact Madison at mpolston@haaonline.org for details.

State of the Submarket – Montgomery County Tuesday, February 15 7 a.m. to noon The Woodlands Country Club 100 Grand Fairway Drive The Woodlands 77381 Join HAA in Montgomery County to learn the state of the area’s economy and apartment market. Contact Lauren Turner at lturner@haaonlne.org for details.

Avenues: Main Street 1 – Beyond the Guest Card: How to Build Rapport Through Conversation with Charlotte Pisciotta, Full House Marketing Thursday, February 17 8:30 a.m. to noon Today’s renter wants to be heard and understood. Each one has a story that makes them individual and unique. They don’t want to be placed in a box but want to find a home that reflects who they are and their individuality. Going beyond the date, size and price questions allows us as professionals to create that bond and become the trusted advisor who understands their needs and can find the perfect home for them. See Page 23 for more information.

New Supplier Member Orientation Wednesday, February 2 10 a.m. Via Zoom All new supplier members are welcome. Contact members@haaonline.org for the link to join. Ambassador ONE Society Happy Hour Wednesday, February 2 3:30 to 5 p.m. Kirby Ice House Memorial City 1015 Gessner Road Ambassador members only. Contact Amanda at asherbondy@haaonline.org for details.

3 State of the Industry Breakfast Thursday, February 3 7:30 a.m. to 10 a.m. Westin Memorial City 945 Gessner Road See Page 18 for details. Legal Lowdown Thursday, February 3 3 p.m. See Page 43 for more information.

4 HAA NEXT: Professional Development Breakfast Friday, February 4 8:30 a.m. to 10 a.m. This niche group within HAA is dedicated to the networking and professional development needs of HAA young professionals. Network with your peers at this low-cost breakfast and grow your career together among the next generation of HAA leadership. See Page 19 for details.

www.haaonline.org

9 Certified Apartment Leasing Professional Course Wednesday, February 9 8:30 a.m. to 4 p.m. To enhance the skills of the apartment leasing professional, resulting in better-informed, highly professional individuals with increased lease activity and improved resident relations. Schedule consists of four consecutive Wednesdays. See Page 24 for details. Resident Relations Committee B Meeting Wednesday, February 9 Via Zoom 2 p.m.

10 Blue Star Program Thursday, February 10 7:30 a.m. to 3:30 p.m. The Blue Star Certification Program is a joint effort by the Houston Police Department and HAA. Created for rental properties of all sizes, the program's goal is to help law enforcement officials and the multifamily housing industry work together to effectively reduce criminal activity in rental properties. Please direct questions to officer Leoroy Ferguson at Leoroy.Ferguson @houstonpolice.org. State of the Submarket – Fort Bend County Thursday, February 10 7 a.m. to noon Location TBA Join HAA in Fort Bend County to learn the state of the area’s economy and apartment market. Contact Lauren Turner at lturner@haaonlne.org for details.

11 IROC Breakfast Friday, February 11 8 a.m. to 10 a.m.

16 FEATURED EVENT Maintenance Mania Wednesday, February 16 8 a.m. to 1 p.m. Bayou City Event Center 9401 Knight Road, 77045 Hands-on competition dedicated to the celebration of HAA's maintenance and service professionals. From faucet repair to ceiling fan replacement, come cheer on your favorite maintenance technicians as HAA competes against the region for a chance to send a representative to the National Championship. Nationally sponsored by HD Supply Certified Apartment Leasing Professional Course Wednesday, February 16 8:30 a.m. to 4 p.m. To enhance the skills of the apartment leasing professional, resulting in better-informed, highly professional individuals with increased lease activity and improved resident relations. Schedule consists of four consecutive Wednesdays. See Page 24 for details. Expert Exchange Wednesday, February 16 Noon to 12:30 p.m. HAA’s Micro Webinar series made available to you via Zoom and YouTube (subscribe to HAATV). Every third Wednesday of the month.

Product Service Council Meeting Thursday, February 17 3 p.m. to 5 p.m.

22 Avenues: Maintenance Blvd 1 – As the Apartment Turns: Preventing Soap Opera Drama in your Redec Program with Chris King-Dye, Full House Marketing Tuesday, February 22 8:30 a.m. to noon Prioritize the turn processes and consider consequences of repair vs. replacement. Set turn standards that meet company expectations resulting in successful move ins and renewals. See Page 23 for details.

23 Certified Apartment Leasing Professional Course Wednesday, February 23 8:30 a.m. to 4 p.m. To enhance the skills of the apartment leasing professional, resulting in better-informed, highly professional individuals with increased lease activity and improved resident relations. Schedule consists of four consecutive Wednesdays. See Page 24 for details.

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HAA 2022 EVENT CALENDAR FOR THE GENERAL MEMBERSHIP MARK YOUR CALENDARS for these fabulous networking and professional development events in 2022. Please note that dates and prices are subject to change. Check the calendar pages at www.haaonline.org/events for the most up-to-date information and registration links, or contact members@haaonline.org for more information.

JANUARY

APRIL

SEPTEMBER

Sponsorship Auction – January 11 #HAAAuction Free for supplier members

Spring HAA Political Action Committee Fundraiser – April 14 at Top Golf Katy #HAAPAC $550 to $650 per team

40 Under 40 – September 15 Location TBA #HAA40Under40 $65 early | $75 regular

Sports Challenge – April 22 Location TBA #HAAAllStars $20/spectator | $400 team

Fall State of the Industry Breakfast – September 28 Locaton TBA #HAASOI $99

MAY

Go-Getters Happy Hour – September 29 Location TBA Free for all new members and recruiters

Annual Open House – January 18 #HAAOpenHouse Free for all members Installation Gala presented by Camp Construction Services – January 28 at the Mariott Marquis #HAAGala $120 early/$140 regular | $1,300/$1,500 table of 10

FEBRUARY State of the Industry Breakfast – February 3 at the Westin Memorial City #HAASOI $99 State of the Submarket-Fort Bend County – February 10 Location TBA #HAASOSFBCO $80 prepaid | $110 invoiced or at door State of the Submarket-Montgomery County – February 15 Location TBA #HAASOSMOCO $80 prepaid | $110 invoiced or at door Maintenance Mania – February 16 at the Bayou City Event Center #MaintMania $70 competitor | $60 spectator

MARCH Go-Getters Happy Hour – March 10 Location TBA Free for all new members and recruiters Volleyball Tournament – March 25 at District 249 #HAAVBall $300 team | $35 spectator State of the Submarket-Brazoria County – March 30 Location TBA #HAASOSBRCO $80 prepaid | $110 invoiced or at door

HAA Education Conference & Expo – May 19 at NRG Center #HAAExpo Expo only is FREE to attend for owner/management members. Non-exhibiting suppliers not admitted. Education Conference $175 | $135 early bird Booth prices for supplier members start at $1,065 *Exhibitors only

JUNE Go-Getters Happy Hour – June 9 Location TBA Free for all new members and recruiters Honors Awards – June 16 at the Hilton Americas #HAAHonors $100 early/$120 regular | $1,100/$1,300 table of 10 Sponsorship Auction – June 30 #HAAAuction Free for supplier members

JULY Bowling Tournament – July 8 at Copperfield Bowl #HAABowl $320 team | $30 spectator

AUGUST Business Exchange – August 11 at Ayva Center #HAABizX For Suppliers: Up to three representative per company Registration opens June 1

OCTOBER Dinerstein Golf Tournament – October 3 Location TBA #HAAGolf $800 per foursome. Two owner/management and two suppliers per team. Chili Fest – October 22 at Humble Civic Center #HAAChili Prepaid: $12/person | $8 children under 12 | Free children under 5 On site: $15/person | $10 children under 12 | Free children under 5

NOVEMBER Annual Business Meeting – November 10 Location TBA #HAAHonors $65 early/$85regular | $700/$900 table of 10

DECEMBER Go-Getters Happy Hour – December 15 Location TBA Free for all new members and recruiters


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Sponsored by

All new content for 20e.2org2fo!r details. See www.haaonlin

Main

ST

Maintenance

BLVD

Leadership

LN

Avenues: Main Street - 1 February 17 Beyond the Guest Card: How to Build Rapport Through Conversation with Charlotte Pisciotta, Full House Marketing

Avenues: Maintenance Blvd - 1 February 22 As the Apartment Turns: Preventing Soap Opera Drama in your Redec Program with Chris King-Dye, Full House Marketing

Avenues: Leadership Lane - 1 April 7 The Love Languages of Employee Engagement with Charlotte, Pisciotta, Full House Marketing

Avenues: Main Street - 2 April 12 Fair Housing = Happy Housing with Megan Orser, Smart Apartment Solutions

Avenues: Maintenance Blvd - 2 October 6 Creeped Out by Bids and Scopes of Work? Top Tips to Produce Successful

Avenues: Leadership Lane - 2 July 26th The Middle Child of the Multifamily Industry: Specialized Training for Assistant Manager with Vicki Sharp

Avenues: Main Street - 3 June 9 Bringing Humanity to Your Insanity with Steve Wunch

Contracts with Chris King-Dye, Full House Marketing Avenues: Maintenance Blvd - 3 November 3 Dude, where’s my caulk? Inventory Management and Shop Organization with Chris King-Dye, Full House Marketing

Follow a road that fits you career journey with Avenues. The Avenues series of seminars feature some of the best nationally-acclaimed speakers in the industry with learning sessions for every level of multifamily professional. Annual Property Subscriptions are available with unlimited attendance for all on-site property staff to all sessions at discounted prices: • Only $199 per year per property for properties with fewer than 200 units • Only $399 per year per property for properties with 200 to 350 units. • Only $450 per year per property for properties with more than 350 units. If you need a single workshop, individual sessions are priced at only $50 per person, a real steal for quality education.

Look for the class schedule and online at www.haaonline.org for details. Contact the HAA Education Department at education@haaonline.org or register online at www.haaonline.org.

Avenues: Leadership Lane - 3 September 21 Feedback Is A Gift Successful Leaders Give with Steve Wunch

Marketing

PL

Avenues: Marketing Place - 1 March 17 Resident Retention: Dollars and Rents with Rommel Anacan Avenues: Marketing Place - 2 July 7 Connecting The Dot: Your Blueprint to TikTok & Instagram with Megan Orser, Smart Apartment Marketing Avenues: Marketing Place - 3 September 8 Getting “HITCHed!” How to Help Your Clients Fall in Love with Your Community! with Rommel Anacan

Need j

Individual s ust one semina per person, essions are priced at r? o a real steal for quality e nly $50 ducation!

Look for the class schedule and online at www.haaonline.org for details. Contact the HAA Education Department at education@haaonline.org or register online at www.haaonline.org.


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reat G e Sam , e am N w Ne

n! o i t a Educ

Education is your key to a great future

Distinguish yourself amongst a field of “tour guides” – learn to be a real salesperson and attain your CALP credential this year.

The Certified Apartment Leasing Professional Program enhances the skills of the apartment leasing professional, resulting in better informed, highly professional individuals with increased lease activity and improved resident relations. Course Location and Schedule: Courses are held at the HAF Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., off the beltway at Clay Road. Morning Sessions: 8:30 a.m. – Check-in and registration 9 a.m. to 12 p.m. – Program Afternoon Sessions: 12:30 p.m. – Check-in and registration 1 p.m. to 4 p.m. – Program

Total Program Cost: $425 CALP I: Morning Session – February 2 Bringing in New Residents: Be Prepared – This course focuses on the skills needed to deliver exceptional leasing support. From personal organization and time management to teamwork and technology, the Leasing Professional applies these talents to a successful outcome for the prospective residents. CALP II: Afternoon Session – February 2 Marketing and Maintaining your Community – These chapters underscore the importance of image, reputation and brand in well-maintained communities. A detailed list of what keeps an entire community in peak showable condition is taught, along with the importance of a robust and varied marketing approach for maximum exposure. CALP III: Morning Session – February 9 Why Your Competition Matters – A loyal and satisfied resident is at the basis of this course on competition. The Leasing Professional is a critical component in inspiring and maintaining loyalty but also understanding the role of competitors and their offerings. This knowledge must be complete, accurate and timely. CALP IV: Afternoon Session – February 9 Relevant Laws and How to Apply Them – This course teaches a full spectrum of fair housing and ADA compliance for both prospective and current residents. In addition, laws applying to prospect screening, application verification, the lease and lease addenda make up the curriculum for this key component to the Leasing professional’s role. CALP V: Morning Session – February 16 The Sales Process and Building Relationships – The CALP candidate learns the foundations of relationship selling and the importance of problem-solving for both the prospective and current resident. Learning to listen and respond specifically to the customer, handling objections and meaningful ways to close the sale are the essential duties learned. The course closes with a personal assessment of sales readiness. CALP VI: Afternoon Session – February 16 Effectively Meeting the Needs of Current Residents – Once the prospective resident moves in, the relationship and responsibilities continue. The Leasing Professional learns the importance of handling maintenance and resident issues and continuing to be the positive brand for the community. Lease renewals and a focus on the all-important resident’s sense of community are pivotal skills for the successful Leasing Professional. CALP VII: Morning Session from 8:30 a.m. to 11:30 a.m. – February 23 Market Analysis for Leasing Professionals

Visit www.haaonline.org for more information and to register.


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Learn about the New Lease 2.0 and the 2022 Redbook

REDBOOK SEMINAR

Choose your day. Choose your location.

March 22 or March 24 in Houston Location – HAF Education Center, 4810 Westway Park Blvd. (off Clay Road and the Beltway)

April 7 in Pearland, location to be announced April 12 in The Woodlands, location to be announced April 21 in Baytown, location to be announced Registration – 8:30 a.m. Program – 9 a.m. to 4:30 p.m. Program Fee (includes lunch) – $145 prepay; $180 invoice Sharpen your knowledge of your legal rights and responsibilities as a rental housing owner or manager by participating in one of the REDBOOK seminars being offered around the city. Seminars emphasize changes in management practices required by new laws passed during the last legislative session as well as updates on key regulatory issues that affect property management.

Presented by Howard Bookstaff, HAA General Counsel

For more information and to register, see online at www.haaonline.org.

Each section will include an interactive exercise to help you learn how to apply the law to your job. Full of videos and interactive tools, the 2022 REDBOOK seminar will deliver the quality legal instruction you expect from HAA. Here’s your chance to hear from the experts and get answers to your questions. Learn the major changes to TAA’s Lease and other major forms. Understand major operational issues and get comfortable with the newly updated REDBOOK.


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It’s Back! Wednesday, February 16 Bayou City Event Center 9401 Knight Road, Houston, TX 77045

Show off your maintenance skills and cheer on your best! Register online today at ww.haaonline.org

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By Morgan Taylor, HAA Staff Portrait by Mark Hiebert, Hiebert Photography

A Deep Heart for HAA

Whatever she touches is left better than she found it. Learn about how the 2022 HAA President Christy Rodriguez got to where she is in her career and how she has raised a beautiful family along the way. he Houston Apartment Association’s 2022 President Christy Rodriguez is

T

Photo at left and above: Christy through her childhood. The “Big Three” 2021 President John Boriack, 2022 President Christy Rodriguez and 2020 President Clay Hicks. Christy with her family, son David, daughter Marissa and husband David. www.haaonline.org

a versatile multifamily real estate executive with a firm commitment to excellence. She is the director of real estate for Judwin Properties, a leading family-owned apartment management company based here in Houston that has been in operation for 58 years. She pours her heart into what she believes in and has the power to influence positive change in companies, projects and people. And she uses that power often. As many of her own mentors have said, it’s her versatility that makes her a great teammate and leader. “Christy is incredibly dedicated to the industry and association. She is a tenacious professional, always striving to be the best and outperform previous records,” HAA CEO Casey Morgan said. Over the last couple of years, Rodriguez has been largely influential in helping HAA navigate the disruptive changes brought on by the pandemic for the organization to best serve its members. “I enjoy working with Christy because she understands the big picture. She’s not easily distracted with minor challenges as long as we remain focused on our mission – what really matter to members. She is able to prioritize and create goaloriented tasks so that we achieve real results for the membership,” Morgan said. As a versatile leader, Rodriguez can be counted on in any critical situation to succeed and she can manage competing priorities. As a Harvard Business Review article titled “The Best Leaders Are Versatile Ones” reads, the last couple of years have amplified the need for versatile leaders, because versatility allows leaders to read and respond to change. This couldn’t be truer for HAA’s 2022 president. “To me, her value is that she can do anything. If you put her in front of anything, you can have the confidence that she’s going to lead it and succeed,” 2020 HAA Past President Clay Hicks, and president of The Dinerstein Companies, said. During a financially distressing time for most organizations, Rodriguez was instrumental in navigating HAA’s financial health as the organization’s secretary/treasurer in 2020. In the words of HAA Immediate Past President John Boriack, it was a monumental task. “I was fortunate to have her as treasurer during my presidency because HAA’s finances were, of course, a huge challenge during COVID-19. All I had to do was ask her to dig into the financials to help me figure out what was going on. She went above and beyond in determining HAA’s financial health and in figuring out what we had so that we could make big decisions off information that we understood,” Hicks said. January 2022

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Rodriguez assisted HAA through a technical challenge created by the pandemic, but she was also a much-needed encouraging voice to the HAA staff during her time serving on the HAA Executive Committee in 2020 as secretary/ treasurer and in 2021 as president-elect. Although Rodriguez is truly a force characterized by curiosity and discipline, she is also extremely extroverted, kind, thoughtful, positive and fun. It’s the culmination of these traits that make her sparkle when she speaks or even when she enters a room. It’s what has made her a standout in her

career and in her association involvement. “On a personal level, Christy is one of the most approachable people I’ve met in a professional environment. She never meets a stranger and is very inclusive. Christy can light up any room – even if it’s a room full of members working on not-so-riveting material, like the budget or our financials,” Morgan said. Everyone who meets Rodriguez sees that sparkle almost immediately. Many joke, such as Hicks, that her being really good at her job is a bonus.

“Christy is vibrant, full of life and she has this positive energy unlike hardly anyone else I know. She's very loving. She's kind. She's very thoughtful. She thinks things through. She's so intelligent – like in every way. She's really amazing. She knows how to make people feel good, and that feeling stays with you. It’s definitely a gift of hers. I'm very lucky to call her my friend.” – Amanda Sherbondy, HAA Vice President of Membership and Marketing “Whatever challenge is put before her, she’s going to succeed, so we need to be very strategic about what we put in front of her in 2022.” – Clay Hicks, HAA 2020 President and President of The Dinerstein Companies “I don't know that there had ever been a secretary/treasurer who had looked that closely or taken the job that seriously. She knew there was a huge need and assumed that role as secretary/treasurer and took a deep dive working with Nancy (Lo, former HAA vice president of finance) and Susan (Hinkley, HAA vice president and general manager) and the HAA financials. She really challenged that status quo.” – John Boriack, Immediate HAA Past President and President of Veritas Equity Management “Christy’s contributions were plenty. As an example, I could point specifically to her time spent on an ‘Innovations’ national committee that literally altered the direction of Greystar from a technological and creative standpoint. Instead, I will say her greatest accomplishment was spreading a positive vibe across our Houston office and across the company in general. They say you get more done with honey than vinegar, and C-Rod demonstrated that every day.” – Mack Armstrong, Senior Managing Director of Greystar and HAA’s 2013 Past President “I give credit to all three (Christy Rodriguez, Clay Hicks and John Boriack, who operated and served HAA as a unit in 2020) of them. It was a huge time commitment for each of them. All HAA members were struggling to figure out what we should be doing and how we should do things. What they did was really powerful. They committed themselves to taking the lead role. I knew what she was doing was important work. It was not only benefitting me but what she was doing was actually benefiting all of us and all the other members. They were laying the groundwork for everyone.” – Jerry Winograd, Owner of Judwin Properties and HAA’s 2006 President “Christy’s talent that has created such career growth is her versatility. Christy also digs in and gets to know people. She understands what makes them tick – it really makes her very successful. She's a good manager of people. I think that's a real strength that Christy has on top of her being able to identify market trends and knowing what customers want.” – Jenifer Paneral, HAA’s 2012 president and Senior Vice President of Operations for DayRise Residential 30

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“Her positivity is what causes her to standout, like she immediately did at Greystar. She carved her own path within our company and made a name for herself,” Mack Armstrong, a senior managing director for Greystar and HAA’s 2013 president, said. Over the course of her career, she has cultivated a wide repertoire of skills, which is what has propelled her career growth in an industry that demands it. “Christy’s talent that has created such career growth is her versatility,” Jenifer Paneral, 2012 HAA president and senior vice president of operations for DayRise Residential, said. As author of Grit: The Power of Passion and Perseverance Angela Duckworth says, talent, though, never happens overnight. Talent is developed over time, through hard work, practice and unwavering commitment. It’s no surprise that Rodriguez began developing the artistry of being well-rounded long before her career in multifamily real estate. In school, she was an overachiever in every way. She excelled in both academics and various extra curriculars. She was a member of the National Honors Society, the Spanish Honors Society and Mu Alpha Theta (the honor society for mathematics) in high school. On top of her academic achievements, Rodriguez was a talented clarinet player. As if that wasn’t enough, she was also the drum major in the La Porte High School marching band and performed for the annual musical production in the pit orchestra. Her clarinet mastery brought her to study music performance at San Jacinto Community College, where she placed First Chair Symphonic Clarinet in the Texas Music Education Association All-State Band. At San Jacinto, Rodriguez met her husband, David, who was a bass player. While in school, Rodriguez picked up a part-time job at an apartment community where she would quickly become the property manager. Even though she had plans to pursue a career in music performance, she was thinking about the future when she made the decision to go after a career in the apartment industry. “Here I am in the apartment industry, making the salary of a teacher, and there’s a ton of opportunity in this business to grow. I would get the ABODE magazine and see women like Eileen Subinsky (HAA’s 1998 president), Kathy Clem (HAA’s 2003 president) and Darlene Guidry (HAA’s 2004 president) on the cover. I thought, these are women who are leading. I could do this,” Rodriguez said. While there was scarcity in jobs at the top for female leaders in business then, seeing women in leadership positions within the apartment business inspired Rodriguez. www.haaonline.org


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Photos, left to right, from top left: Christy with the Judwin team. Christy with “The Gypsy Girls” during Antiques Week in Round Top, Texas. Mack Armstrong and Christy celebrate hosting a successful virtual HAA Honors Awards in 2020 during the pandemic. Christy and her husband David through the years. Christy and her sibliings. Christy enjoying a good catch. Christy visits with U.S. Congressman Kevin Brady during a HAAPAC luncheon.

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Rodriguez never sacrificed her family life for success. She has overcome the stereotype about women having to choose between their families or careers. When asked what she admires most about Rodriguez, Paneral said it’s her commitment to her family. In fact, her commitment to her family helped shape her career path. With a toddler at home and a baby on the way, David went back to school to pursue a career change for the betterment of their amily’s future. So, Rodriguez did what any wife and mother working in multifamily property management would do to support her family. She negotiated a free apartment to work onsite for Alliance Residential Management during a time when free apartments for property managers were hard to find. David went to school at night for engineering and design graphics so that he could be at home with their young children during the day while Christy worked and vice versa. It was hard work, but it paid off. Today, David works for a global oil and gas organization using the skills he learned and developed when he went back to school. At Alliance Residential, Rodriguez’s career really started to flourish working under Paneral. Through Rodriguez’s story, you will see how she aligned herself with the best in their crafts to be the successful, dynamic leader she is today without ever sacrificing family. First, I want to start by asking you how you were able to develop the artistry of being so well rounded? I’m deeply curious about people and problems. I’m also really competitive with myself. I learned along the way that every person possesses strengths on any team. There is always going to be someone wiser and more experienced than

you on any team. Those are the people I always try to lean into. I also like to work with leaders and owners who are different than me to create a balanced team in order to accomplish the goal. Alliance Residential Management wasn’t your first job in the industry, but it was the first time you were exposed to people who would later become HAA leaders, such as Paneral and Suan Tinsley (a partner of Houston’s DayRise Residential). Jerry believes you learned a lot from Paneral about operations, when in fact, Paneral said she learned a lot from you. There, you started as an onsite property manager. You were promoted to a dual-site property manager, then to a regional director of marketing and then again to a regional director of operations. What did you learn working with Paneral at Alliance Residential? Jenifer and I are opposite, but we worked together as yin and yang. Her approach to operations is analytical and data driven. I tend to be quicker with my decision making, often referencing my past experiences to help me come to a decision. Jenifer would encourage me to slow down and utilize the data to help guide my decisions. I’ve always been a numbers nerd, but once I started understanding – and she helped influence this – the relationship between the operation and the numbers, it took my craft to a whole new level. We respected each other for our strengths so much because we saw in each other the abilities that we didn’t possess within ourselves. Paneral said you took a massive and challenging 1,000-unit property and completely turned it around. At the time, you were a regional director of marketing, but you went onsite and

did an excellent job, she said. “That was the first project I worked with her on where I was able to really see how talented she was at identifying what it took to lease, market and reposition a property” Paneral said. Were you surprised to go back onsite? Honestly, no. I'm a team player. I'm going to do what I need to do, right? If my leader says this is what I need to do, I'm going to do it. It was a great opportunity to understand where the core of our business lied. Tell me about your transition to Apartments.com and then back to the operations side. At the time, there was a lot of change happening at Alliance. I started thinking about what I wanted out of my career, what I wanted in a job and what I wanted in a company. I had young kids in elementary school. They were starting to get active in soccer, they needed help with their homework and the weekends were getting busier. I wanted the flexibility to work remotely to be more available for them. When the opportunity to work for Apartments.com came up, I wasn’t sure if I could take the financial risk at the time, but I loved leasing and marketing. I ended up loving working for Apartments.com. It was innovative, it was fun, it was fresh, and I ended up doing really well in sales for the company. It was a blast, and I was able to have the flexibility I wanted for my children. I was able to cook breakfast for my kids every morning. We lived in a culde-sac – kids in the neighborhood would come over for breakfast, too. Then the 2008 recession started happening, everybody was cutting marketing and my pay was being impacted. That’s when I reconnected with Jenifer Paneral and discovered there was an

Photos clockwise from left: The Rodriguez family. The extended Rodriguez family at Christmas. Christy with her mom and sister.

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Photos from left to right, top to bottom: Christy with her Dad and family. Christy and David with their dads at the World Series. Christy with her two dads. Christy and her new biological family. Christy with her kids David and Marissa.

open position at Concierge. I knew I could really elevate the customer experience after experiencing it from the lens of the supplier and I knew I could be a standout in the submarket for these operations. Following Concierge, you went to work for Greystar. Tell me about going from a company that did a lot of value add to a third-party management company – the largest in the United States. The decision to go work for Greystar was a move towards growth. I had a deep love for my team at Concierge, for Jenifer, for the company itself and I believed in what we were doing, but ultimately, I wanted to grow and experience what it was like to work for a global organization. I knew I was in the prime of my career and that if I wanted to give my career my all, I had to make that leap. It goes back to what my parents taught me growing up – if you don't try, you're never going to succeed. I am thankful for my experience at Greystar, and I am privileged to have learned from so many industry leaders during my tenure there. Shifting to your HAA involvement, once you graduated from the HAA Leadership Lyceum program, your association ascension really

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started, but your biggest and most influential contribution to HAA was your role as secretary/treasurer. You were integral in Morgan’s transition as CEO of HAA with your extensive knowledge of the budget and financials. Tell me about that role. When Michelle Pawelek (a managing director for Greystar and the 2018 HAA President) called me to tell me I was going to be secretary/treasurer, I was so excited. Fast forward a few months later and COVID-19 happens. The first board meeting of the year, Jackie Rhone (an executive director for Greystar) says, “Madam secretary, have you considered revising the budget?” I worked with her closely on the owned assets at Greystar – all she did was ask the question and I knew I needed to dig in. From that point, I just immersed myself into HAA’s financials. When Clay asked me to chair the HAA COVID-19 Taskforce, I knew it would be a great opportunity to marry the two. I have a deep heart for this association. I accredit this association to my success. The relationships I have built here have really catapulted me in my career. I knew I had the skillset and the aptitude to take on these roles, and, by the way, I work for the Winograd family. Dr. (Eugene) Winograd is a past president (served in 1975) and Jerry (Winograd) is a past president (served in 2006).

I felt like I owed it to them to give it my all – to do my best. I owed it to the HAA staff, too, to do what I could. Simultaneously, at Judwin, we were going through the same thing. Many of our processes were not digitized when the pandemic happened. That’s right. Once you started with Judwin, just six months later Texas went on lockdown to reduce the spread of COVID-19. Shortly after, the HAA COVID-19 Taskforce was formed. As chair, that was a huge responsibility, but your current owner, Jerry Winograd, was supportive of that commitment. He said you were laying the groundwork for the industry. Tell me about your new role with Judwin and how it shifted during COVID-19. When you’re in the trenches, you just take it one day at a time. I’m reading a book called Leading Change by John Kotter. He says there’s survival mode and then there’s thrive mode. For me, thriving was bringing joy. Where can we find the wins? Where can we make progress? We can’t control what we can’t control, but we can support people in this crazy time – and that’s what I did. My journey at Judwin was serendipitous, I always say, because I didn’t want to make any changes within my first couple of months at Judwin but the pandemic demanded we do www.haaonline.org


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exactly the opposite. When I joined the Judwin team, I was just trying to learn how they did things. I was, however, setting the framework with the Winograds to automate and digitize our operations in those first few months. We would talk about online leasing, transitioning to paperless, what tools we already had, what we would need. I’m big on project teams – getting everyone together and talking through things. I wanted to understand it all. When the pandemic happened, we had to be able to operate with the doors closed. People needed to be able to lease, pay and tour online. There was a huge push to get Judwin online simultaneously with everything that was going on at HAA. I’m fascinated by your ability to navigate so many challenges at once. How were you able to juggle all of that at once? I’m always looking for people’s strengths. I am keenly aware of what my strengths are and aren’t. When it comes to an initiative or a problem, I look at it as, what skillsets do we need to accomplish the goal? First, you establish what that the goal or problem is, and then you establish who possesses those skillsets. How can I pair people and put them in project teams to make it happen, do it quickly and make people feel good about it? I use my energy to motivate others, to inspire others, to help them see things they don't see within themselves that I can see and identify. When it comes to weaknesses, I try to apply the “Whale Done Approach” – it’s a book by Ken Blanchard. They studied the whales at SeaWorld to identify how they got them to perform. Basically, both whales and people perform better when you reinforce the positive. When people are operating within their strengths, they're happy, they care, they're productive and they feel fulfilled. How did your involvement in extra curriculars in school prepare you to be so well-rounded in your career and in HAA? I learned a lot of skills in band, as drum major, and in every club. Band is a lot like being on a sports team – talk about teamwork and discipline. You learn teamwork and how to be a team player, you learn discipline, you learn how to listen, you learn how to work with different personalities. Growing up, your parents really shaped you into who you are today, but there was always some-

thing missing, right? Tell me about finding your biological dad. Did you find where you got your sparkle from? My parents divorced when I was really young. I was raised by my stepdad, who's the person I call dad to this day. He made sure that my sister and I did our school studies, that we were respectful and put education at the top of our list of priorities. My mom was giving, caring, soft spoken and introverted. My dad was not super introverted, but he wasn’t necessarily an extrovert, either. Meanwhile, I was literally born with this super extroverted personality. Fast forward to today. About three years ago, I found my biological father through Ancestry.com. When I met him, it was like looking in a mirror. It has answered a lot of questions internally that I didn’t realize I was asking. It’s been so fulfilling to learn where I got some of my innate personality traits from. It’s been a really fun, crazy experience getting to know him and my sister, my brother and my five nieces and nephews. My dad will always be my dad, but it’s been such a gift and a bonus to meet my biological dad and all of these family members I didn’t know I had. Tell me about your children! It sounds like your son David may follow in your real estate footsteps and your daughter Marissa sounds like a mini you. Yes, David is 21, and he’s studying business administration and real estate finance development at the University of Texas – San Antonio. He’s a numbers person, like I am. He is the most caring, thoughtful and artistic person. He’s a musician, too. He’s just an amazing kid all around. He has a bright future ahead. My daughter Marissa is also just amazing. She’s the better version of me. She’s 18 years old, and she’s in CAP (Coordinated Admission Program) at the University of Texas – Tyler to get into the University of Texas – Austin. She’s pursuing health and society, but she already has an associate degree from her work in high school. She recently pledged Zeta Tau Alpha, too. She’s very genuine and kind. My children are the best of friends. It’s really the sweetest thing ever. I’m always fascinated by women who do it all – who have a career and a family. You’ve often made career decisions based on what is best for your family. For the women who want to do both, how did you do it? How can women better support each other in the workplace?

It’s having a support system. My husband, my in laws and my mother have been a tremendous support system. My husband is my rock, my biggest cheerleader and he grounds me. He has been critical to my success. You have to give yourself grace, too. When you become a mother, your purpose becomes bigger than yourself. You have to make sacrifices. Family is first – family is everything. I’ve had really awesome mentors and managers who were in the business 20-30 years before me who told me if they could redo their time with their children, they would, because you’re not going to remember that report, but you’re going to remember missing their band concert. I decided I was going to be there for the things that matter most to them, always, and I won’t waver from that. That was a big reason why I joined Judwin, to be with my family more. As women, we have to support each other and not feel guilty when we have to miss a meeting to be there for our family. I think women often feel like we have to prove ourselves for that "one seat" at the executive table. I believe all that does is pin women against one other. I firmly believe that we have to start recognizing the strengths in one another in a way where we can feel confident about saying to each other “You are so smart. You bring so much to the table. I'm proud of you.” We don’t have to compete with one another for that one spot at the table, right? Make two spots, make three spots. In looking at 2022, would you agree HAA is still in a transition period as the organization continues to rebound from the pandemic? Yes, for sure. With the new leadership combined with a pandemic, we’re still in this adaptation phase. We have a fresh new leader after 30 years who sees things completely different. So, we’re still adapting. We’re still growing and learning. For example, with meetings and events, we still don’t know what attendance is going to be like in 2022. We are all keenly aware that we aren’t through this yet. We are forever changed by the pandemic. It’s important we be open and honest with each other about what has changed. We have to constantly be open to the fact that this is the way things are now and be okay with that. We have to be okay with not really knowing what to expect, but we know that we have the best people with the best hearts who have great intentions and a great vision. We can lean on another to get through anything.

Join HAA in celebrating the installation of 2022 President Christy Rodriguez and the 2022 HAA Leadership for the Installation Gala on January 28. See Page 17 for all the details.

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Legislative, continued from Page 9 A long-term solution will probably have to contain some form of all these options, but even those won’t be enough. Ultimately, the true value of blue-collar labor continues to decrease as technology continues to reduce demand. Each time you book a hotel room online, check out your own groceries or use a QR code to order in a restaurant, you can see the demand for unskilled labor decrease just a little more. It’s difficult to imagine that self-driving vehicles and drone deliveries not accelerating this trend over the coming decade. There will always be a demand for manual labor. Lawns don’t mow themselves. Restaurant dishes need to be washed, hotel rooms and office buildings need to be cleaned and call centers need to be staffed. Finding a way to bridge the gap between wages for these jobs and the real cost of housing when there is no pandemic, hurricane or other acute crisis will be a challenge for our industry and for every level of government. At the same time, providing better access to higher education – including workforce training and trade apprenticeship programs will be a key factor in helping individuals find lucrative careers to support themselves and their families as housing costs continue to rise. Staff Change My co-author for this column, Andy Teas, has accepted a position teaching government at Houston Community College, and he will be leaving HAA at the end of this month. Andy started with HAA in 1989 and has managed government and public affairs for the association for more than 32 years. We wish Andy well in his new career and we are excited to welcome Bradley Pepper as HAA’s new Vice President of Government Affairs. Bradley has served as director of government affairs for the Greater Houston Builders’ Association since 2015 after three sessions as a legislative aide in the Texas House of Representatives. Be sure to welcome Bradley at the next HAA Political Action Committee meeting. To my second point earlier in the column, I want to create new opportunities for everyone to get involved, but if you’re not already a member of the HAAPAC, 2022 is the year to sign up. This year’s elections will be critical for the apartment industry as voters choose new members of congress, legislators, judges and executive branch officials.

If you have a regulatory problem or question, call the HAA main line at 713-595-0300 and ask for the HAA Government Affairs team.

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Thank you Management Districts! The Houston Apartment Association would like to send out a big thank you to these participating Management Districts for providing RCR screening services to the multifamily properties in each of their areas:

· Spring Branch Management District · Brays Oaks Management District · Hobby Area District · Southwest Management District · International Management District

Thanks to these districts for helping the apartment industry by providing free RCR screening services. Together we hold the key to better communities.

HAA and Houston have done a lot of changing over 60 years and Rental Credit Reporting has been there for many of them. RCR was established in 1977 to solve screening problems HAA founders felt plagued the local apartment industry. And now, with the help of area management districts, we can do even more. RCR provides Houston’s apartment industry with the most effective rental credit reporting tool available. RCR has unsurpassed data on resident rental histories in the Houston region and gives your leasing staff immediate access to information about which prospects have fulfilled their leases and who have been residents in good standing. RCR also tells you who hasn’t paid rent, who has broken leases and who has received their deposit refund.

a service of

in partnership with

To subscribe or to learn more, call RCR at 713-595-0300, email rcr@haaonline.org or visit www.haaonline.org.


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2022 HAA Leadership Christy Rodriguez, CAPS President Christy Rodriguez is the director of multifamily properties for Judwin Properties. Christy has 20 years of multifamily real estate experience in acquisitions, dispositions, due diligence, senior housing, affordable housing, value add renovations, third party management and new construction lease-ups. Christy served as an HAA vice president at large from 2018 to 2019. In 2020, she served as HAA secretary/treasurer, as chair of the HAA COVID-19 Taskforce and she served on the HAA Executive Director Search Committee. As secretary/treasurer, she served as chair of the HAA Investment Committee and the HAA Strategic Outreach Committee. As president-elect, Christy chaired the HAA Legislative Committee and the HAA Program and Budget Committee. She is a Certified Apartment Property Supervisor, as well as a graduate of the HAA, TAA and NAA Leadership Lyceum programs. Christy served as the 2021 Education Conference and Expo chair for TAA. For her efforts, she was awarded with the Frank P. Finch Presidential Award by 2020-2021 TAA President Hugh Cobb. Last year, Christy also served as vice chair for the NAA Next Gen Committee. Stephanie Graves, CAM, CAPS, IROP President-Elect Stephanie Graves is the CEO of Q10 Property Advisors, a third-party management and consulting company that she founded in 2015. Stephanie has over 25 years of experience in real estate, working in roles ranging from director of business development, vice president of training and marketing as well as senior vice president of operations for a portfolio of over 30,000 units in eight states throughout the country. Stephanie served as a vice president at large for HAA from 2019 to 2020. She has served on the HAA Board of Directors for 10 years, and she is a graduate of the from the HAA and TAA Leadership Lyceum programs. Stephanie also served as an NAA delegate. As secretary/treasurer in 2021, Stephanie chaired the HAA Investment Committee and the HAA Strategic Outreach Committee.

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Stephanie is a sought-after speaker for the apartment industry nationwide. She was a speaker for the TAA and NAA conferences on multiple occasions, and she is recognized as a NAA Education Faculty member. Stephanie has a bachelor’s degree in communication from St. Edwards University in Austin. Gina Erwin Secretary/Treasure Gina Erwin is the president of GWR Management. Her focus, as part of the executive team, is promoting superior performance at each community through GWR’s comprehensive management approach. Gina designs the operational guidelines for each community and directs the training and oversight of all management personnel. Her collective experience includes 30 years in the multifamily industry. Gina devises revenue growth opportunities and identifies new manpower efficiencies, elevating overall property performance. Prior to GWR, Gina oversaw operations at Arcadian Real Estate Services, ran the Houston market for Equity Residential and worked in various roles for The Dinerstein Companies. Gina has served on the HAA Board of Directors since 2018. Gina served as a vice president at large for HAA from 2020 to 2021. In 2020, she served on HAA’s COVID-19 Taskforce and served as the host for HAA’s Expert Exchange. Also in 2020, Gina graduated from the HAA Leadership Lyceum program. As secretary/treasurer, Gina is the HAA Executive Committee liaison to the Finance Committee and she chairs the HAA Strategic Outreach Committee. Gina attended the University of Texas. John Boriack, CAM, IROP Immediate Past President John Boriack is the president of Veritas Equity Management, which he founded in 2008. Veritas has won 21 industry awards, in addition to a spot on the list of “Houston’s Best and Brightest Companies to Work For” the last seven years. John won HAA’s Independent Owner of the Year award in 2014. He has served on the HAA Board of Directors since 2015. In 2018,

Boriack

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he was honored as an HAA Forty Under 40. He served as a vice president at large from 2017 to 2018. In 2020, John served on the HAA COVID-19 Taskforce and on the HAA Executive Director Search Committee. John also served on the Harris County Housing Stability Taskforce in 2020. In 2022, John remains on the HAA Executive Committee as immediate past president and as the chair of the HAA Nominating Committee. John is an active member of his community and commits significant amount of his time to charitable work as well as ministries through his church. He is also a member of Lifestyles Unlimited. John has a bachelor’s degree in business administration from Thomas Edison State College. Loyal Proffitt Vice President at Large Loyal joined Allied-Orion Group (AOG) in 2019 as president of the property management division. He has over 30 years of multifamily experience and leadership. At AOG, Loyal is responsible for the day-today operations and oversight of a portfolio of approximately 25,000 apartment homes. As part of this responsibility, Loyal is focused on making sure that the goals and objectives of the AOG investors, clients and business partners are satisfied. Loyal also oversees the support services teams including human resources, systems and IT support, risk management and marketing and education services. Prior to AOG, Loyal was the president at The Related Group in south Florida and the Chief Operating Officer at US Residential. Loyal began his multifamily career with Trammell Crow Residential as a district manager before joining Equity Residential as a regional manager, before being promoted to regional vice president. Loyal graduated from Abilene Christian University with a BBA degree in accounting. Loyal has previously been on the Board of Directors of the Apartment Association of Greater Dallas and the San Antonio Apartment Association.

Watson

Willis www.haaonline.org


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Shelley Watson, CAM Vice President at Large Shelley Watson is the executive vice president of operations for The Morgan Group. She serves as chair for Morgan’s Leadership Council and as co-chair for Morgan’s Diversity, Equity and Inclusion Committee. Shelley is a graduate of the HAA and TAA Leadership Lyceum programs. Shelley won the 2020 HAA Owner/Management Executive of the Year award, and in 2018 she received the Bill Morgan Award. Shelley has more than 25 years of multifamily experience in conventional, value-add renovations, senior housing, repositions and new construction lease-ups with direct supervision of more than 30 lease-ups in Texas. Prior to her involvement with HAA, Shelley was an active member of the Austin Apartment Association Supervisor’s Council. She is currently a member of CREW Houston and a TAA delegate. Shelley has served on the HAA Board of Directors since 2016 and she has served as an HAA Vice President at Large since 2020. In 2020, Shelley also served on the HAA COVID-19 Task Force, and in 2021, she served as the liaison for the HAA Education Advisory Council. She holds a bachelor’s degree in journalism from the University of Louisiana – Monroe. Quintina Willis, CAM Vice President at Large Quintina Willis is a vice president of property management for Venterra Realty. Before Venterra Realty, Quintina was a vice president for Capstone Real Estate, where she grew the region from 7,000 units to 11,000 in two years. She has experience in value-add rehabilitation, condo conversion, A++ to C- asset classes, high-rise apartments, mixed-use apartments, midrise apartments, garden-style apartments, senior independent living, rebrands, value-add, conventional, union, commercial office and HOA. She has experience working with assets in 10 states with significant experience in proformas, profit and loss analysis, budgeting and underwriting reviews. She has a heavy background in special projects and quick turnarounds.

Yoder www.haaonline.org

DeVries

Mohr

Before Capstone, she was a regional manager of operations before being promoted to the CEO of Gaia Property Management. In 2002 to 2010, Quintina worked for Milestone Management as an area director before she worked for BH Management Services as a regional manager. Quintina has served on the HAA Board of Directors since 2016 and on the TAA Board of Directors since 2018. In 2017, she served as the Community Outreach Committee chair. Quintina is also a graduate of the HAA and TAA Leadership Lyceum programs. Tracie Yoder, CAPS Vice President at Large Tracie Yoder is a managing director of property management for the southwest region for RangeWater Real Estate. She began her multifamily career in 1989 and she has extensive experience in overseeing performance for diverse assets nationwide. Tracie holds expertise in developing strategies to exceed income and occupancy goals, generating detailed market analyses, conducting due diligence, overseeing complex property renovations and capital projects, creating product positioning strategies, overseeing marketing and branding campaigns, preparing and analyzing budgets, managing budget reforecasts, generating expense-reduction and revenue-generation measures, creating detailed reports for property owners, negotiating with suppliers and building high-performance teams. Prior to joining RangeWater Real Estate, Tracie held operations leadership roles for Barvin, Avenue5, US Residential, Greystar and Riverstone Residential Group. Since 2012, Tracie has served on the HAA Board of Directors. In 2019 and 2020, she served as the chair for the HAA Community Outreach Committee. In 2021, Tracie was also the HAA Membership Committee liaison and became the host of HAA’s Expert Exchange online series. This is the second year Tracie serves HAA as vice president at large and she will also serve TAA and NAA as a Houston delegate.

2022 PRODUCT SERVICE COUNCIL OFFICERS Derek DeVries, CAS President Derek DeVries is the regional director of sales for the central region for Camp Construction Services. He was promoted in 2018 after being one of Camp’s most productive salesmen in Houston for eight years. He joined Camp after a 14-year career in education, teaching high school history and coaching athletics. Derek has been very active in HAA since joining the industry in 2010. He has served HAA through his involvement and through leadership roles on various committees, including leadership positions as the co-chair for the Ambassador One Society and heading up the chili judging for the HAA Chili Cookoff. Derek achieved his CAS designation in 2012 and graduated from the HAA Leadership Lyceum program in 2016. He has served on the HAA Board of Directors since 2018. Last year, Derek served as the vice president of the Product Service Council and as chair of the HAA Expo Exhibitor Committee. Candis Mohr, CAS Vice President Candis Mohr is the second generation of AAA Plumbers. Candis is the marketing and operations assistant for AAA Plumbers. She started her AAA Plumbers career in the parts department in 2012, after earning her Bachelor of Science in Education from Sam Houston State University in 2011. In 2015, Candis graduated from the HAA Leadership Lyceum program. Candis was an Ambassador ACE, a leadership role within the Ambassador ONE Society, from 2016 to 2020. She was also named to HAA’s inaugural HAA Forty Under 40 class in 2014. Candis is an official HAA Go-Getter and an HAAPAC Steering Committee member. She serves on various other HAA committees such as the Chili Cook-Off Committee, Community Outreach Committee and the HAA NEXT Committee. Candis has served on the HAA Board of Directors since 2020. As the vice president of / See Leadership, Page 73

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2022 Product Service Council The HAA SUPPLIER BOARD

2014 President Derek DeVries, CAS Camp Construction Services 713-859-8799 ddevries@camp construction.com

2015

Secretary Joseph Rodriguez, CAS The Urban Foresters 713-582-7999

candismohr@ aaaplumbers.com

joseph@theurban foresters.com

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2018

Vice President at Large Karen Nelsen, CAM, CAS ALN Apartment Data 832-647-8637

Vice President at Large Blaise Spitaleri, CAS Gemstar Construction Development 713-355-9230 blaise@gemstar construction.com

knelsen@alndata.com

2019 Shaun Callaway, CAS Earthworks 844-425-8168 shaun@earth.works

2013

2018

Vice President Candis Mohr, CAS AAA Plumbers 832-330-3998

2020

2022 Susan Alvarado, CAS Century A/C Supply 713-857-7252 salvarado@centuryac. com

2019

Neal Conant, CAS Gemstar Construction Development 281-636-2214

Sean Cunningham, CAS Flooring Warehouse 512-739-4748

nealc@gemstar construction.com

sean@myflooring warehouse.com

2021

Dan James, CAS Redevelopment Services 713-501-7555

Amanda Kelly, CAS Brandt Electrical A/C and Heating Services 832-921-6690

djames@redevelopmentinc.com

akelly@brandt electrical.com

2014 Debra Knight, CAS Comm-Fit 281-250-9517 dknight@comm-fit.com

2014

2015

Treasurer Deborah DeRouen, CAS OneApp Guarantee 903-277-5451

Immediate Past President David Lindley, CAS FSI Construction 832-477-1158

deborah@oneapp guarantee.com

david@fsi construction.com

2021 Chris Bell, CAS Cotton Commercial USA 832-795-6033 chris.bell@cotton team.com

2021 Juana Estrada,CAS First Onsite 713-561-1303 juana.estrada@first onsite.com

2009 Stephanie Krop, CASe Poolsure 281-914-0274 skrop@poolsure.com

2011 Marivel Bownds, CAS Valet Living 713-806-9830 marivel.bownds@valet living.com

2022 Tammy Broadway, CAS American Fire Systems 713-502-9901 tbroadway@american firesys.com

2021 Giovanna Gone, CAS Century Air Conditioning Supply 346-269-2964 ggone@centuryac.com

2002 Jimmie Hotz, CASe Chadwell Supply 713-822-0426 jimmie.hotz@chadwell supply.com

2015 Liz Levins, CAS Rasa Floors 832-361-2624 llevins@rasa floors.com

2022 Jim Martensen, CAS Camp Construction Services 832-484-2501 jmartensen@camp construction.com

SUPPLIER PARTNERS SERVING TO FACILITATE GROWTH AND STRENGTHEN THE INDUSTRY. 2019

2020

Tracey Moore, CAS Flooring Warehouse 281-546-2283

Matthew Nunn, CAS Capital Construction 832-712-1618

tracey@myflooring warehouse.com

mnunn@capital constructiontx.com

2017 Doug Oehl, CAS Flooring Warehouse 832-721-3200 doug@myflooring warehouse.com

2020

The Product Service Council is a group of active

Nikki Sekunda, CAS The Liberty Group 713-255-2475

supplier members whose objectives are to

nikkis@theliberty group.com

of supplier members. For more information on

promote the active involvement and participation the council and its members, see online at www.haaonline.org/psc or contact Susan Hinkley at shinkley@haaonline.org.

2018 Mat Tilley, CAS WeDoTrash 713-836-2578 mat@wedotrash.com

2021 Amber Whitaker, CAS FSI Constuction 713-690-5330 amber@fsi construction.com

Scan for more information.


legal lowdown pg 43.qxp_Layout 1 12/17/21 12:14 PM Page 1

Get the lowdown, virtually! 2021 was another bumpy ride, with many legal implications for the multifamily industry. Stay up to date and in the know via this monthly series. Join Howard Bookstaff virtually for an update on all things legal, from eviction procedures to local, state and federal law changes. Program fee: $45 per person Annual Property Subscription available: $500 per property

Free bonus registration to 2022 Redbook Seminar with your annual subscription

Mark your calendars! January 6 February 3 May 5 June 2 July 7 August 4 September 1 October 6 November 3 December 1

First Thursday of every month at 3 p.m.

Watch your email and visit www.haaonline.org for the latest topics to be discussed.

Register online today at www.haaonline.org or call 713-595-0300 for details.


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On the Scene Photos by HIEBERT PHOTOGRAPHY 2021 Honors Awards Thursday, November 11 at the Hilton Americas Sponsored by 10 Crestmark Construction Services, 11 FSI Construction Inc., 12 The Liberty Group and 13 Texas Apartment Pool Services Reception sponsored by 14 AAA Plumbers More than 1,000 attendees were back in person to honor the best of 2021 in multifamily. Want to see more? All the photos from the event are available on the HAA website at www.haaonline.org. Scroll down and click the “Photos by Partners” link on right side of the homepage. 1

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1. Leasing Professional of the Year Melissa Merritt 2. Maintenance Technician of the Year Jose Torres 3. Assistant Manager of the Year James Whitaker 4. On-Site Manager of the Year, 1-150 Units, Regina Carr 5. On-Site Manager of the Year, 151-349 Units, Erika Eubanks 6. On-Site Manager of the Year, 350 or More Units, Linda Dominguez 7. Maintenance Supervisor of the Year, Single Property, Jorge Castillo 8. Maintenance Supervisor of the Year, Multiple Properties, Carlos Garcia 9. Corporate Support Professional of the Year Allison Culver

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2021 Honors Award Individual Winners

2021 Honors Award Individual Nominees

Clay Hicks, Owner/Management Executive Steve Tennison, CAM, Independent Owner Courtney Vitek, CAM, Portfolio Supervisor Joe Melton, Marketing/Training Director Allison Culver, Corporate Support Professional Regina Carr, On Site Manager (1-150 units) Erika Eubanks, CAM, NALP, On Site Manager (151-349 units) Linda Dominguez, On Site Manager (350 units or more) James Whitaker, On Site Assistant Manager Melissa Merritt, NALP, Leasing Professional Jorge Castillo, Maintenance Supervisor (Single Property) Carlos Garcia, Maintenance Supervisor (Multiple Properties) Jose Torres, Maintenance Technician David Lindley, CAS, Supplier Blake Subinsky, CAS, Rising Star Supplier

Leasing Consultant Jorge Arizmendi Abbey Residential The Abbey at Lake Wyndemere David Brown BH Management Services Northgate Oaks Cathleen Brown Portico Property Management Westmount at Copper Mill Bea Carlson Gables Residential M5250 Sabrina Correa Greystar The Standard in the Heights/ The Parker Kaitin Flick Lincoln The McKinley Stacy Garrett Western Wealth Communities Oak Grove Abby Goebel Asset Living The Crawford at Grand Morton Robert Grayson Martin Fein Interests The Belmont Dan Lawson Greystar The Circle at Hermann Park Linda McNeil Greystar Viridian Design District Valentina Perez Martin Fein Interests The Belmont Jazmyn Rushing Greystar San Paloma Teresa Stewart BH Management Services Hawthorne Ridge

2021 Honors Award Property Winners The Amelia, Less than 100 Units The Cottages of Cypresswood, 100 - 150 Units Broadstone Lofts at Hermann Park, Built before 1980 Westchase Creek Apartments, Built 1980 - 1989 Camden Sugar Grove, Built 1990 - 1999, Garden The Deerwood, Built 1990 - 1999, Mid Rise Riverwood, Built 2000 - 2009, Garden Arrive River Oaks, Built 2000 - 2009, Mid Rise The Pointe at Valley Ranch Town Center, Built 2010 - 2019, Garden The Mark at CityPlace, Built 2010 - 2019, Mid Rise Hanover BLVD Place, Built 2010 - 2019, High Rise Alys Crossing, New Development, Garden Two Lakes Edge, New Development, Mid Rise The Residences at La Colombe d'Or, New Development, High Rise Hardy Yards Apartment Homes, Tax Credit/Affordable Overture Sugar Land, Senior Living

On-Site Assistant Manager Edith Aguirre Portico Property Management Westmount at Coppermill Danielle Allen Mosaic Residential The Veranda Brittani Dodson Highmark Residential Cimarron Parkway

Alex Flores Mosaic Residential Stoneridge Kay Goings Francis Property Management The Bellagio Jasmine LeDoux Western Wealth Communities Oak Grove Jerrikka Lorenz The Morgan Group Midtown Hub Karina Martinez Nolan Real Estate Imperial Lofts Krystal Martinez Cushman & Wakefield Kirby Place Virgia_Ree Moore Greystar Estates at Memorial Heights Lakon Pryor Mosaic Residential The Club at Stablechase Selina Ruiz Central Management Hollyview Miriam Salazar Asset Living Redwood Gardens Sasha Trimble Asset Living Co-Op at the Med Center Zhijie Zhang Frontier Realty Salem Square On-Site Manager, 1-150 units Patricia Bidwell Q10 Property Advisors Carriage Place Christina Foley Q10 Property Advisors The Cottages of Cypresswood Nancy Sahagun The Conerly Group Crossings on Lane On-Site Manager, 151-349 units Tyler Aguilar Western Wealth Communities Harbour Point Courtney Allison Greystar Discovery at Shadow Creek Ranch

Giovanni Arias, CAM Greystar Deerwood Eda Brooks-Hallgren Asset Living Park Trails Sandra Capulin Mosaic Residential University Green Tracey Chavez Fore Property Company Azure Liz Dvorak Asset Living Vanderbilt Ashley Flores Mosaic Residential Fountains of Rosenberg Pamela Gomez Rockstar Capital Management The Reserve on Garth Road Starla Kelso AMLI Residential AMLI Uptown Lauren Levy, CAM The Morgan Group 36Sixty Marqua Luckey Western Wealth Communities Regency Park Krystal Martinez Cushman & Wakefield Kirby Place Norma Martinez Asset Living The Ellis Marilin Matamoros Central Management Hollyview Patti Melendy, CAM Asset Living Coop at the Medical Center Veronica Mier-Blount, AIME, CAM, CAMT, CAPS Bohannon Development Marquis at Sugarland Terrie Plata Olympus Olympus Sierra Pines Enny Quiroz Western Wealth Communities Oak Grove Lindsey Richardson, CAM The Conerly Group The Springs of Lake Jackson

Veronica Ruttiger Mosaic Residential Stoneridge Emily Ryon Michael Stevens Interests The Crest Juvenal Sanchez Allied Orion Group Highland Meadow Village Lisa Spaulding Rockstar Capital Management Westport Marianna Sullivan Nolan Real Estate Imperial Lofts Anna Towns, CAM Asset Living Crawford at Grand Morton Aaron Twyman, CAM, NALP Rockstar Capital Management Westwood Village Beverly Wallace Mosaic Residential Queenston Manor On-Site Manager, 350 units or more Tim Archuleta AMLI Residential AMLI Memorial Heights Julie Arredondo Asset Living The Alora Amber Bertram Greystar Estates at Memorial Heights Andrea Garcia Cushman & Wakefield Parc Woodlands Terrance Haggerty Camden Camden Oak Crest Theresa Hayes Madera Residential Kessler Jersey Village Tommy Ku The Dinerstein Companies Vantage Med Center Mary Magness Greystar 8181 Med Center Daisy Mendez Western Wealth Communities Rayford’s Edge Andrew Najar Greystar Viridian Design District


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2021 Honors Property Finalists Patricia Ortega LumaCorp El Dorado/Pipers Cove Marilyn Rivero, CAM, CAPS, IROP The Signorelli Company The Point at Valley Ranch Town Center Amber Turner CWS Apartment Homes Marquis at Pin Oak Park Maintenance Technician Pedro Elizarraras Western Wealth Communities Oak Grove Lou Flores Western Wealth Communities Oak Grove Henry Gomez Rockstar Capital Management Multiple Properties Valentin Ramirez-Herrera Greystar Houston House Raymundo Roman Asset Living Co-Op at the Med Center Maintenance Supervisor Single Property Edwin Alvarez Frontier Realty Rainy Meadows Marvin Canelas Western Wealth Communities Regency Park Jorge Cruzado Asset Living The Crawford at Grand Morton Angel De La Cruz GWR Management St Gregory’s Beach Jorge De La Fuente Q10 Property Adivsors Carriage Place Jeff Doraty Mosaic Residential Stoneridge Roberto Espinosa Stonemark Management Palms at Cinco Ranch Manuel Garcia Medrano Francis Property Management The Bellagio

Lean Lares Western Wealth Communities Oak Grove Micheal Lozano The Conerly Group The Springs of Lake Jackson Edward Mejia Greystar 15th Street Flats Nelson Noyola Cushman & Wakefield Parc Woodland Phillip Rangel Mosaic Residential Eagles Landing Juan Reyes Mosaic Residential Kensington Crossings Cristian Reyes Asset Living Co-Op at the Med Center Edsgardo Rocha Cushman & Wakefield Kirby Place Oscar Rodriguez Willowick Residential Alys Crossing Luis Saavedra Western Wealth Communities Park 610 Elvis Villalobos Gables Residential M5250 Roy Young Western Wealth Communities Rayford’s Edge Maintenance Supervisor Multiple Properties Juan Martinez The Morgan Group Shaun Ryan Ostwald Rockstar Capital Management Javier Perez Blazer Real Estate Services Corporate Marketing/ Training Director Nola Gordon, CAM, CAPS Rockstar Capital Management Christopher McWilliams, CAM SYNC Residential Kimberly Nevil MLDC Management LLC Joslin Philley The Dinerstein Companies

Corporate Support Professional Julie Clay Asset Living Monica Garner Venterra Realty Rebecca Kay Judwin Properties Kim LeJune Centra Partners Mariela Matute Q10 Property Advisors Laura Mendoza Gables Residential Stephanie Oribhabor Rockstar Capital Management Lilith Rodriguez Greystar Stephanie Velasquez Q10 Property Advisors Juanita White Q10 Property Advisors Kailey Youngs Western Weath Communities Portfolio Supervisor Bernadette Cepeda Mosaic Residential Misty Dial Mosaic Residential Shannon Fletcher, CAM, CAPS Landmark Management Group Melissa Friend Greystar Tina Fuller Blazer Real Estate Services Tory Jenkins-Williamson The Conerly Group Kelesia Kinchen, CAM American Landmark Valerie Lacy, CAM, CAPS Cushman & Wakefield Mayra Lares Western Wealth Communities Kathy Motis Greystar Aaron Pitre Radiance Living Bridgette Rangel Mosaic Residential Rebecca Slater, CAM Gables Residential Brooke Steidl, CAM, CAPS Greystar Amanda Walker, CAM, CAPS Q10 Property Advisors

Independent Rental Owner Heather and Shawn Conerly The Conerly Group Justin R Duke Galilee Equity Management Gunel Mammazada WGA Legacy Properties Robert Martinez, IROP Rockstar Capital Management Owner/Management Executive Swapnil Agarwal Kayra Property Management Abe Bhimani Mosaic Residential Ryan McGrath Asset Living Supplier Susan Alvarado, CAS Century A/C Supply Sean Cunningham, CAS Flooring Warehouse Derek DeVries, CAS Camp Construction Services Jaime Garcia Fiat Construction Giovanna Gone, CAS Century A/C Supply Kristin McLaughlin, CASe Dixie Carpet Installations Tracey Moore, CAS Flooring Warehouse Doug Oehl, CAS Flooring Warehouse Arely Pena The Liberty Group Blaise Spitaleri, CAS Gemstar Construction Ron Wiggins Namco Manufacturing

22Hundred, Greystar 36Sixty, The Morgan Group The Abbey at Barker Cypress, Abbey Residential The Abbey at Briargrove Park, Abbey Residential Alys Crossing, Hines/Willowick Residential The Amelia, Bravo Capital Management Anna Dupree Terrace, Creative Property Management Arrive at River Oaks, Trinity Property Consultants Beacon at Buffalo Pointe, The Morgan Group Briar Court Apartments & Townhomes, Parawest Broadstone Lofts at Hermann Park, Greystar Camden Sugar Grove, Camden Casa De Grande, Parawest Catalon, Asset Living Chelsea Museum District, Greystar The Columns at Westchase, ECI Management The Cottages of Cypresswood, Q10 Property Advisors The Crossings on Lane Apartments, The Conerly Group The Deerwood, Greystar Deerwood Pines, Allied Orion Group Gables Upper Kirby, Gables Residential The Grayson, Greystar Greenmeadows, Rockstar Capital Management Grey House River Oaks, Greystar Hanover BLVD Place, The Hanover Company Hardy Yards Apartment Homes, Greystar Hickory Hill, Asset Living The Ivy Park Place, Greystar Ivy Point Cypress, Capstone Jacquelyn Place, Bravo Capital Management Las Palmas, The Finger Companies The Mark at CityPlace, Martin Fein Interests The Mill, Embrey Overture Sugar Land, Greystar Palms at Cinco Ranch, Stonemark The Park @ Live Oak, Lamppost Capital The Park at Tour 18, Capstone The Parker, The Morgan Group Parkside, Rockstar Capital Management Pearl @ The Mix, The Morgan Group Pearl Midlane, The Morgan Group The Pointe at Valley Ranch Town Center, The Signorelli Company The Reserve at City Place, Greystar The Residences at Kirby Collection, Greystar The Residences at La Colombe d’Or, Greystar Riverwood, Francis Property Management San Palmilla, Venterra Realty Two Lakes Edge, The Dinerstein Companies Westchase Creek Apartments, Veritas Equity Management


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The Best of the Best

in

Onsite

Management The HAA Honors Awards recognizes members for their commitment to their communities and the apartment industry. Here are just a few of the 2021 Houston Apartment Association Honors Awards. Compiled by

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Owner/Management Executive of the Year

Clay Hicks, president of The Dinerstein Companies How did you get to where you are within your career? I followed leaders I trusted with high integrity and morals, dropped my ego and hired up. I learned how to hire a team and empower them, I began giving and mentoring and, lastly, I just worked hard. I never quit when things got hard, I put myself in positions to succeed and then got lucky every once in a while.

“Looking back at the last two years, our industry really came together. We came together as both friends and peers. The company names didn’t matter anymore. It was about banding together as brothers and sisters who want the best for our industry. It’s what we are about and why you always hear people refer to this industry as a family. I’m so proud of our HAA family.” – Clay Hicks

What are you working on right now? When I was first put on the ladder to become TAA president, I knew 2022 was going to be a big year for me. For these last four years, I’ve worked to build, grow, and surround myself with a team of leaders at TDC who could support me and lead our organization this year. I can now honestly say this is the best team I’ve ever been a part of. We are all aligned together to succeed for both TDC and TAA. What makes teams successful? I’m going to take the opposite approach to answer this question because it had a huge impact on our leadership team. We read The Five Dysfunctions of a Team by Patrick Lencioni together. He takes you through a fable to help you understand why effective teams are so rare and to eliminate barriers that lead to dysfunctional teams. He summarizes the five dysfunctions in a pyramid in order of importance: 1) Absence of Trust 2) Fear of Conflict 3) Lack of Commitment 4) Avoidance of Accountability 5) Inattention to Results At the foundation of the pyramid, and what I think is the most important, is an absence of trust. While so important at any time, I think ensuring trust among your team is more important than ever in today’s work environment. After experiencing 2020, what can you say about change that is positive? I think 2020, and then our recovery during 2021, tested us all. It tested our trust, our relationships, our leadership, our resilience and many times our sanity. Looking back at the last two years, our industry really came together. We came together as both friends and peers. The company names didn’t matter anymore. It was about banding together as brothers and sisters who want the best for our industry. It’s what we are about and why you always hear people refer to this industry as a family. I’m so proud of our HAA family.

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Independent Owner of the Year

Steve Tennison, CAM, owner of Verve Assets What do you do? Big management companies have CEOs, CFOs, operating officers, investor relations, accountants, legal, HR, marketing, IT and supervisors. My management company has one employee, me, so I do all of that stuff. But the most important thing I do is lead and tell stories. I tell stories to my investors to convey the vision, the goal, the plan to achieve that goal and the progress made. I tell stories to my employees so that my dull, written business plan comes alive and makes sense in a way that motivates them to act with conviction. Leadership then boils down to creating the goal, telling stories to make the goal real to others and putting people and resources in place to achieve the goal. That’s what I do, plus all of that other stuff. How did you get to where you are within your career? I sometimes joke that the only thing I did right as a property owner was to not give up, but that’s too simple. Yes, when things get tough, fortitude will be your friend, especially if it overcomes your ego, which will make you willing to reach out for help. I’m here today thanks to people who are willing to share their wisdom and experience and my willingness to seek and accept their help. When I first took an interest in owning rental property, I joined Lifestyles Unlimited and the Houston Apartment Association to get an education, because a wise man only invests in what he understands. I got way more than an education. Those organizations lead me to friends, owners and mentors who have all guided me to where I am today. With fortitude, education and mentorship, your success will seem guaranteed compared to the person who tries to go it alone. Once I had my education and support, it was just a matter of working every day and trying to do the right thing. I’m always looking for things to improve. I feel fortunate when I try something and it works, but that’s not always the case. Over time, little improvements add up and can completely transform a property. Improvement is important. If your property is not improving, it’s becoming someone else’s valueadd acquisition.

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How do you make an impact? Listen to your customers and strive to meet their needs. That resident who comes to the office with a complaint or a concern is providing valuable marketing data – for free. They’re telling you how to improve your product in ways that matter to your specific clientele. They’re telling you how to increase occupancy and reduce turnover. Be grateful to your customers and listen to them. They’re telling you how to have an impact. Believe that your community does not end at the fence line. Your property is part of a larger community. Be a part of it. If there’s a neighborhood association, join it. If there’s a church or school, volunteer at it. Patronize your local businesses. Attend your local police meetings. Invite your neighbors to your resident events. Too often, neighborhoods have negative impressions of their apartment communities. Do what you can to turn that around. When you are a positive influence in the larger community, the community will naturally direct business your way. What advice do you have for people who want to own and manage multifamily properties like you? Love your customers. There are many in this industry who fall into the trap of having contempt for their customers. They have a bad experience with a resident or even a lot of residents and come to believe that this is an us vs them game. They forget that, ultimately, the people who rent our apartments, even the ones who challenge us, are the very people who pay the light bill, the property taxes, our employees, our investors and make us financially successful. They forget that the vast majority of our customers are wonderful people who are as important and fundamental as the bricks and mortar that hold our buildings together. You’re in the customer service business. Take care of your customers. Hire employees who take care of your customers. Deliver products and services that meet your customers’ needs. Do this because: If you take care of your customers, your customers will take care of you.


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Marketing/Training Director of the Year

“One of the hardest things to do is listen. Much of the progress that comes from what I do is guided by feedback and real results. Feedback and results often come and are best absorbed when I am not called on to participate or facilitate. There are amazing, smart and willing people around each of us every day. Some don’t have the big personalities and will quietly show up when given the opportunity to deliver their thoughts in their own way. Sometimes, you just have to put your ear in gear and listen to change happen right before your very eyes!” – Joe Melton

Joe Melton, vice president of marketing and management support services for The Morgan Group What do you do? Easily answered by starting with Morgan’s first key value: “commitment to people.” It is my job to lead and work with a team that provides each employee with opportunity and resources for personal and professional growth. I always tell people I work from dirt to dollars. I’m involved in the creative branding and collaboration for Morgan development, acquisitions and management assignments. In my department, we handle marketing, social media, reputation management, software and systems, due diligence and much more. We are adding to our team this year with our incredible growth. How did you get to where you are within your career? I have always been interested in marketing and selling, and I thrive in an environment where I can be creative and influence company culture. I try to learn something every day, and I know the importance of making sure I always have a professional mentor. I have been super lucky to be mentored, trusted and ultimately empowered with big decisions. Finding the next great leasing agent who will one day be a marketing director, trainer, mentor, influencer, etc. is no easy task. Giving back to capable individuals by providing growth opportunity and support is important to me. It is really how I got here. What are you working on right now? Morgan’s growth this year and the last 18 or more months have me and my team digging deep. We are focused on technology that works for us and creating efficiencies for all of our customers that help to streamline data and that puts information in the hands of the right people. We are happy for our growth, but we are also reminded of another one of our values: “commitment to quality and service.” We must continue to hold the highest standards. We are working hard to make that happen. What is an important quality or skill for people to have who do what you do? One of the hardest things to do is listen. Much of the progress that comes from what I do is guided by feedback and real results. Feedback and results often come and are best absorbed when I am not called on to participate or facilitate. There are amazing, smart and willing people around each of us every day. Some don’t have the big personalities and will quietly show up when given the opportunity to deliver their thoughts in their own way. Sometimes, you just have to put your ear in gear and listen to change happen right before your very eyes!

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Corporate Support Professional of the Year

Allison Culver, regional marketing director for Asset Living What do you do? Well, this is a tough one. I have a title of regional marketing director. I do the marketing for 24 properties, but I do much more. I handle operational items like Grace Hill, Bluemoon and I manage the walk inspections for due diligences wherever and whenever they may be. That is really my favorite part because I get to see my coworkers and colleagues who I miss on a daily basis. Whatever my title or job description is, my main goal for Asset is to be a smiling face with a warm welcome to everyone every day, and I try to bring a smile to their faces and a laugh along the way. I love being a cheerleader for our team! How did you get to where you are within your career? I’ve been with my company for over 31 years. So, I suppose loyalty got me where I am today. Loyalty to the owners and founders of Greystone and to the Asset family we became. I also believe flexibility was key to my shifts within the company and my growth. One of my favorite mottos is “Trust the process.” How have you been able to develop yourself as a dynamic contributor to your organization? I would say it’s my dedication to the people. Beyond the work is the people. Without those people and relationships, what are you contributing to and what for?

Don’t miss next month’s ABODE with more from our 2021 Honors Award recepients.

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Law, continued from Page 12 contained in a separate addendum is now in the lease. However, keep in mind that the early termination option is not an option available to a resident who is in default of a lease. Residents who are in default of a lease would be subject to paying the reletting charge, accelerated rent and other damages associated with the default. A resident who exercises the early termination option would be required to pay the early termination fee and repay all rent concessions, credits or discounts received during the lease term. Liability Protection When Serving Writs A new Texas law provides that an owner is not liable for damages to the resident resulting from the execution of a writ of possession by a constable. This law applies to the execution of a writ issued in an eviction suit filed on or after September 1, 2021. This new law could be valuable if there’s any claim by a resident after the constable has authorized you to remove the resident’s property from the unit. This also emphasizes the need to have a writ served if you have a judgment for possession and there is a question whether the resident has moved out of the unit. If there is a question if the resident has moved out, the writ should be requested (by you) and served (by the constable). This law protects you from damages that may occur from the execution of the writ. Anticipate the Unknown! One thing we can be sure to predict in 2022 is that we won’t be able to predict everything that happens in 2022. If we have learned anything over the past two years, we’ve learned that our policies, procedures and operations can be forced to change quickly. As we come out of the pandemic (hopefully) we need to be aware of any new issues that come up and be flexible enough to adapt to the new environment and surroundings. Hopefully this gives you some food for thought to be able to plan at least the beginning of 2022. Happy New Year and good luck!

Want more Howard? He’s online! Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode. www.haaonline.org

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On the Scene with the HAA NEXT NEXT “Jingle Bell Rock Karaoke Night” Sponsored by Gemstar Construction Development and Outdoor Elements Thursday, December 2 at Spotlight Karaoke The HAA young professionals group sang their hearts out for a special karaoke networking event. Congrats to the winners: 1st place - The Green Ornaments 2nd place - The Flakes 3rd place - The Green Peppermints Holiday Costume Contest Winner Monica Morales, Whitney Management

MEET THE NEXT GENERATION OF HAA LEADERSHIP. This niche group within HAA is dedicated to the networking and professional development needs of HAA young professionals. Network with your peers and grow your career together among the next generation of HAA leadership! To Learn how to become involved with NEXT, see online at www.haaonline.org/next. 60

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On the Road with HAA Justice of the Peace and Constable Fort Bend County and Brazoria County Holiday Appreciation Luncheons HAA’s Annual Justice of the Peace and Constable appreciation luncheons returned for 2022. Brazoria and Fort Bend managers had the opportunity to say thank you to their elected officials and ask questions. We look forward to seeing you next year at our HAA Outreach events.

The HAAPAC is our industry’s voice in government. We need your participation and dollars to keep that voice strong. To join the HAAPAC, make your non-corporate check payable to HAAPAC. By law, we cannot accept corporate checks. Funds are not tax-deductible.

I am a: _____Owner Member

_____Supplier Member

_____Non-Voting Century Club $100

and YES! I want to invest in the HAAPAC as (check one):

_____Voting Century Club $125

_____Trustee $500

_____Steering Committee $1,500

Name: _______________________________________________________________________________________________________________________________ Company: ___________________________________________________________________________________________________________________________ Address: ___________________________________________________________________________________________________________________________ Phone: _____________________________________ Email: _________________________________________________________________________________ Home Address: ______________________________________________________________________________________________________________________ Please note relationships with any elected officials: _______________________________________________________________________________________ If paying by credit card (please select):

AMEX_____

Visa______

Discover_______

MasterCard_______

Number:__________________________________________ Expires:________ CSC:____Name on card:______________________________________________ I was referred by _____________________________________________________________________ _______ Sign me up for FAST TRACK! For an additional $150, be prepaid for all of this year’s lunches with a savings of more than $80! You must also join the PAC at a minimum of $100 to participate in Fast Track. The $150 Fast Track payment can be made with corporate funds. Paid for by HAAPAC, Stacy Hunt, Treasurer. For more on HAA PAC, visit www.haaonline.org. Return form to mpolston@haaonline.org, fax to 281-582-1520 or mail your payment to: HAAPAC, 4810 Westway Park Blvd., Houston, Texas 77041. For more information contact HAAPAC at 713-595--0302 or mpolston@haaonline.org.

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The Go-Getters HAA’s MEMBERSHIP RECRUITERS

CHEERS TO MEMBERSHIP!

The Go-Getters finish up 2021 and invite you to join them and become part of the club in 2022. 1. Top team “Team Diane” with Ruha Vohra, Veritas Equity, and Giovanna Gone, Century A/C Supply, with eight recruits 2. Top recruiter Richard Wall, Westdale Management, with four recruits 3. Sponsor AAA Plumbers 4. Sponsor American Fire Systems Inc.

1

2

3

4

Get Ready!

Join 2022 Chairs Richard Wall and Ryan Weis for HAA Go-Getter meetings in 2022. Check the HAA calendar at www.haaonline.org for updates.

THE GO-GETTERS ARE THE BACKBONE of the Houston Apartment Association. By recruiting new members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future. To join the club and get going on recruitment, see online at www.haaonline.org or contact Amanda and Kaylon in the Membership Department at members@haaonline.org. 64

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Go-Getters Holiday Happy Hour Thursday, December 9 at Cottonwood

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The Go-Getters HAA’s MEMBERSHIP RECRUITERS Go-Getters Holiday Happy Hour Thursday, December 9 at Cottonwood

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Welcome Mat

Introducing HAA’s NEW MEMBERS

OWNERS

SUPPLIERS

Buffalo Real Estate Partners Inc. Justin Patchen 541 Harvard St. Houston, TX 77007 713-222-1400 645 E 11 1/2 Street Apartments

Brayn Consulting Kevin Sullivan 10620 Southern Highlands Parkway #110 Las Vegas, NV 89141 832-570-3112 Consultants-Planning/ Economic, Taxes Consultants & Representatives

Canterbury Development LLC Rebecca Garcia 675 Bering Drive #560 Houston, TX 77057 713-337-5980 Referred by Claude Arnold Class A Management Kassandra Graham 1904 Thousand Oaks Drive Burleson, TX 76028 817-295-5959 Grove on Gladstell Crown Apartments Diana Gonzalez 16844 Sugar Pine Drive Houston, TX 77090 832-580-1565 Crown Apartments Magnolia Woods LLC Fred Hartensteiner 711 Brittmoore Rd Houston, TX 77079 832-472-4240 STX Investments LLC Chris Bounds P.O. Box 1466 Sugar Land, TX 77487 713-493-2573 WinnCompanies Shandy Ochoa 1 Hermann Park Court Houston, TX 77021 713-741-6400 Hermann Park Lofts

Century Fire Protection Houston Todd Hawley 32628 Decker Prairie Road #2 Magnolia, TX 77355 282-252-5800 Fire Protection Equipment & Supply, Fire Alarm Systems CJN General Contractor LLC Jose Alfaro 11010 Old Katy Road #C-309 Houston, TX 77043 832-593-4521 Remodeling & RepairBuilding Contractors, Paint DWR Security LLC dba Pono Security Sean Wilson 473 W Riverside Drive Roseburg, OR 97470 877-419-7666 Security Guard/Patrol Service, Fire Protection Equipment & Supply Exelencia Lawn Care Juan Sauceda 315 N Allen Genoa Road P.O. Box 1495 South Houston, TX 77587 713-732-8050 Lawn Maintenance Referred by Tina Cavaco

Gonzalo's Five Star Plumbing Gonzalo Gongora 3023 Bond St. Pasadena, TX 77503 713-320-8537 Plumbing Contractors, Plumbing Drain/Sewer Cleaning Referred by Ruha Vohra, NALP, CAM GT Security Solutions LLC Lally Griffith 10333 Harwin Drive #301 Houston, TX 77036 281-393-0890 Security Consulting Service, Security Guard/Patrol Service, Security Systems Consultant MGL Rehab Construction Moises Guerra 19914 Telegraph Square Lane Katy, TX 77449 713-894-6841 Remodeling & RepairBuilding Contractors, General Contractors Referred by Ruha Vohra, NALP, CAM MirrorMate Frames Dustin Murphy 9317 Monroe Road #A Charlotte, NC 28270 704-390-7374 Mirrors, Decorators - Interior Referred by Richard Wall, CAM, CAPS Mylos General Contractors Inc. Miriam Y. Villalobos P.O. Box 1109 Alief, TX 77411 713-497-5385 General Contractors, Remodeling & RepairBuilding Contractors Referred by Tina Cavaco

Palucho’s Carpet Clean Juan Carlos Palucho 24327 Emory Green St. Katy, TX 77493 713-253-2514 Carpet Cleaning, Air Duct Cleaning Referred by Ruha Vohra, NALP, CAM

Threshold Agency LLC Randi Cameron 3809 S 2nd St. #C-300 Austin, TX 78704 512-359-5858 Marketing Consultants & Services Referred by Deborah DeRouen, CAS

Rinnai American Corporation Erik Schorken 1426 Freedonia Drive Houston, TX 77055 832-659-5606 Water Heaters & Boilers, Plumbing Equip & Supplies

True Tech Repair Service Brian Harris 2055 Green Meadows Drive Sealy, TX 77474 281-961-2365 Auto - Repair & Service, Handyman Services

Save Co Services Elizabeth Hibbetts 1302 Waugh Drive Houston, TX 77019 832-786-1448 Water Conservation, Energy Conservation/Management, Bookkeeping Service Referred by Marsha Baker, CAPS Surface-Tech LLC Eric Shapiro P.O. Box 721285 Houston, TX 77272-1285 727-522-0282 Bathtubs & Sinks - Repairing & Refinish, Counter Tops, Resurfacing, Kitchen Cabinets

Urban Value Corner Store Steve McKinley 9720 Coit Road #220-218 Plano, TX 75025 832-449-0012 Amenities, Convenience Stores X-Terminator Pest Control Plus LLC Richard Cano 24514 Lakepath Circle Katy, TX 77493 713-443-4379 Pest Control Services, Fences

The J.P. Barnes Law Firm PLLC John P. Barnes 3419 Plumb St. Houston, TX 77005 713-553-9357 Attorneys, Real Estate Referred by Julie Cutrer, CPA

ALL SUPPLIER MEMBERS are listed online at www.haabuyersguide.com, searchable by product/service category or company name.

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The Ambassador ONE Society HAA’s WELCOMING COMMITTEE

YOU’RE THE ONE! Congratulations to the top Ambassadors for 2021.

Ambassador ONE Society members with at least 10 points, ranked by points earned:

1

2021 Team of the Year! E 2021 ONar! of the Ye

2

1. Congrats to the top team for 2021 Stay Classy. 2. The Ambassador “ONE of the Year” is Janell RichterCornelius, JMI Contractors.

Janell Richter-Cornelius Susan Alvarado Giovanna Gone Amanda Kelly Dimas Turcios Tammy Broadway Karen Nelsen Tracey Leach-Moore Mike Andrade Xochitl Flores Blaise Spitaleri Marcy Holmes Brian Alvarado Gena Bean Ashley Wiggin Kevin Thomas Tim Broxson Tiffany Torres Phillip Price Austin Lawley Cesar Silva Jr Juana Estrada Ryan Carson Andrew Middleton Brian Clayton Danyell Wilkerson Tito Estrada Grace Medley Lindsey Veliz Marcus Wheatfall Shaun Callaway Alex (Marquez) Fanning Bo Hang Eddie Maher Eden Thomas James Gregory Kyle Turney Bill Pilkington Casey Lund Ramon Martinez Ryan Weis Matthew Nunn Arely Pena Candis Mohr Crystal Varela Derek DeVries Harvey Martin Justin Krautz Mallory Hess Mario Erazo Amber Whitaker Chad McBride Chris Bell Daviana Cearley Pete Lopez Rachel Sedelmyer Liz Levins Marivel Bownds Amador Aguilar Stacy Proctor Will McGinnis Abraham Kaboutari Brandon Coleman Debra Knight Jammy Malone William Plows Joey Rodriguez Dane Anderson Ali Alfadel Angel Lopez Christopher Green Diane Smith Gilbert Escobedo Samantha Hernandez Shannon Lyons Souheil Sassi

JMI Contractors Century A/C Supply Century A/C Supply Brandt Electrical A/C & Heating Platinum Copier Solutions LLC American Fire Systems, Inc. ALN Apartment Data, Inc Flooring Warehouse BenefitU Zumper Gemstar Construction Designs by Holmes Interior Design Done Deal Consign Belfor Infinity Power Partners Waste Consolidators, Inc Dixie Carpet Installations Inc Johnstone Supply HD Supply Furniture Refinishing Services Done Deal Co-Sign First Onsite Gemstar Construction Behr Paint Company McMahan's Flooring Inc ApartmentData.com One Source Realty Advisors Restoration 1 of Central Houston Matrix Construction Services Triple Seal Insulation Earthworks, Inc Johnstone Supply Redi Carpet Redi Carpet Texas Pride Disposal Fidus Construction Camp Construction Services Bentley, Bratcher & Associates - PC Hive Technology BrightView Crestmark Construction Services Capital Construction The Liberty Group AAA Plumbers Century A/C Supply Camp Construction Services Allied Consulting & Security Services Dixie Carpet Installations Inc Century A/C Supply Contractors Inc FSI Construction Earthworks, Inc Cotton Commercial Earthworks, Inc HD Supply Texscape Services Rasa Floors Valet Living Pavement Services BG Multifamily Infinity Power Partners Behr Paint Company Cinema Anywhere Comm-Fit FTK Construction Services Earthworks, Inc The Urban Foresters Outdoor Elements Johnstone Supply Metropolitan Staffing Solutions Johnstone Supply Karndean Behr Paint Company Houston Waste Services Johnstone Supply The Package Center

460 179 144 109 72 38 36 34 34 34 28 27 26 26 25 25 24 24 22 22 22 21 21 20 20 20 18 18 18 18 17 17 17 17 17 16 16 15 15 15 14 14 14 14 14 14 14 14 14 14 13 13 13 13 13 13 12 12 12 12 12 11 11 11 11 11 10 10 10 10 10 10 10 10 10 10

Ambassadors earn points by sharing leads, making introductions and visiting communities to promote HAA events and news.

THE AMBASSADOR ONE SOCIETY is an organized network exchange that helps supplier partners build their business contacts within HAA. It’s the perfect way for new suppliers to get started with the association. Group members share leads, make introductions and support HAA and its members. For details, attend an orientation and one of the meetings listed here, or contact Amanda in the Membership Department at 713-595-0316, or email members@haaonline.org. 68

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The Ambassador ONE Society 2022 Leadership 2022 Ambassador Chairs

Liz Levins, CAS Rasa Floors

Blaise Spitaleri, CAS Gemstar Construction

Ambassador Aces

Tito Estrada One Source Realty Advisors

Karen Nelsen, CAS ALN Apartment Data Inc.

2022 Team Captains

Amanda Kelly, CAS Brandt Electrical A/C & Heating Services LLC

Grace Medley Restoration 1 of Central Houston Team B-Sub Above The Rest

Ryan Carson Gemstar Construction Team B-Sub Above The Rest

Arthur Maxwell Outdoor Elements Team PS - We The Best

Team B-Sub Above The Rest

Team B-Sub Above The Rest

Giovanna Gone, CAM Century A/C Supply

Matthew Nunn, CAS Capital Construction

Marcus Wheatfall Triple Seal Insulation Team PS - We The Best

Team PS - We The Best

Tracey LeachMoore, CAS Flooring Warehouse Team PS - We The Best

Austin Lawley Furniture Refinishing Services

Shaun Callaway, CAS Earthworks

Team You Already Know

Team You Already Know

Mark your calendars and join us! Ambassador ONE Society meetings are held on the first Wednesday of each month:

Susan Alvarado, CAS Century A/C Supply Team You Already Know

Tammy Broadway, CAS American Fire Systems

January 5, February 2, March 2, April 6, May 4 Crawfish Boil Event, June 1, July 6, August 3, September 7, October 5, November 2 The first quarter meeting spot is Kirby Ice House, 1015 Gessner Road, Houston, Texas 77055.

Team You Already Know

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Portfolio Changes The following owner/management companies have added the listed properties to their portfolios: • 1995 Asset Management LLC: Jade Forest Apartments, 76 units at 9301 Clay Road. • Abbey Residential Services Inc.: Abbey at Eldridge II, 288 units at 1520 Enclave Parkway. • Adara Communities: The Westerly, 357 units at 10333 Clay Road. • Allied Orion Group: Granary Flats, 324 units at 4647 Harvest Corner Drive, Richmond, and Mille Milgia Apartments, 324 units at 2200 Plantation Drive, Conroe. • Arben Real Estate LLC: Lamplighter Apartments, 13 units at 1235 11th St., Hempstead. • Asset Living: Tramonti, 104 units at 16432 Chimney Rock Road; The Remi on Westheimer, 230 units at 13250 Westheimer Road; and Coral Bay, 41 units at 3410 Nasa Parkway, Seabrook. • B & M Management Company LLC: Ashford Lakes, 192 units at 1200 S Dairy Ashford Road. • Broad Management Group: Big Bass Resort, 200 units at 9701 Market St. Road Jacinto City. • Buffalo Real Estate Partners Inc.: 645 E 11 1/2 Street Apartments,16 units at 645 E 11 1/2 Street. • CAF Management LLC: The Kacey at Kingwood, 331 units at 21919 Northpark Drive, Kingwood. • Central Management Inc.: Montclair Condominiums, 30 units at 2210 Dorrington; Georgian Westside Townhomes, 54 units at 12910 Ashford Point Drive; Snug Harbor, 63 units at 6107 Snug Harbor Drive, Montgomery.

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• Class A Management: Grove on Gladstell, 52 units at 311 Gladstell St., Conroe. • CLMS Management Services LP: The Alcove Apartment Homes, 292 units at 77 E Edgebrook Drive. • Creative Property Management: La Cordoba Apartments, 164 units at 12630 Ashford Point Drive; Capewood Apartments, 176 units at 4335 Aldine Mail Road; Mira Bella Apartments, 378 units at 22921 Imperial Valley Drive; The Blanca Apartments, 46 units at 8217 Fulton St.; The Bianca, 50 units at 7615 Grahamcrest Drive; The Beatriz, 84 units at 5135 North Freeway; Sherwood Glen, 56 units at 3805 Sherwood Lane; Inverness Gardens Apartments, 32 units at 1300 E James Avenue, and Inverness Apartments, 66 units at 907 N Pruett St., Baytown; and Falk Court Apartment Homes, 23 units at 3006 Falk Court, La Porte. • Crown Apartments: Crown Apartments, 96 units at 16844 Sugar Pine Drive. • Elandis Services LLC: Crosby at Westchase, 257 units at 2909 Hayes Road and Hudson Apartments LLC, 312 units at 3131 Hayes Road. • Element National Management: Carmel Creek Apartments, 536 units at 6000 Hollister St. • Exponential Property Group: Arium Wildwood Apartments, 288 units at 22155 Wildwood Park Drive, Richmond, and The Reserve at Fall Creek, 264 units at 7800 N Sam Houston Parkway E, Humble. • FDI Management Group LLC: Seaside Lodge, 92 units at 2802 Larrabee St., Seabrook. • Foresight Asset Management LLC: Vantage at Tomball, 288 units at 9102 FM 2920, Tomball. • Grace Garden Oaks LLC: Residence at Garden Oaks, 98 units at 500 W Crosstimbers St. • Greater Coastal Management Co. LLC: Houston Rolling Fork Village Townhomes LP, 24 units at 9224 Rodney Ray Blvd. and Houston Sorrento Village Townhomes LP, 31 units at 5600 Alvin A Klein Drive, Spring. • Greenline Apartment Management LLC: La Estancia Apartments, 307 units at 6200 Gulfton St. • Greystar: Mirabella, 240 units at 12055 Sabo Road; Enclave at Woodland Lakes, 340 units at 300 Enclave Drive, Conroe. • Greystone Property Management: Lake Jackson Manor, 100 units at 120 Garland Drive, Lake Jackson. • Keener Management LLC: Montelago Luxury Apartment Homes, 312 units at 11881 Gulf Pointe Drive. • LMC Living: Bowen River Oaks, 403 units at 2020 Westcreek Lane. • The Mitchell Company LLC: Oaks of Westchase, 182 units at 2851 Wallingford Road. • The Morgan Group: 2626 Fountain View, 281 units at 2626 Fountain View Drive, and Arlo Westchase, 265 units at 3505 W Sam Houston Parkway. • Oldham Goodwin Group LLC: Pont Alba Apartments, 92 units at 4301 Bissonnet St., Bellaire. • Palm Equites: Palm Living at Vintage Park, 158 units at 10110 Charterwood Drive. • Q10 Property Advisors: Turtle Pointe Apartments, 432 units at 8162 Richmond Avenue, and Avenue M at 1620 Oak Tree Apartments, 90 units at 1620 Oak Tree Drive. • Redwood Capital Group: Town Center Lofts, 309 units at 7204 Town Center Blvd., Rosenberg. • Relia Holdings LLC: Relia Holdings LLC - Properties, 18 units at various locations. • RPM Living: Folio West Houston, 266 units at 2525 City West Blvd., and The Keegan at Mission Glen, 408 units at 17000 Bissonnet St. • SPCP/Summit Property Management: 3000 Sage Apartments, 324 units at 3000 Sage Road. www.haaonline.org


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• SWA Property Management: The Avenue Apartments, 250 units at 5050 Yale St., and Huntington Glen Apartments, 364 units at 12023 Bissonnet St. • TAM Residential: The Broadway Apartments, 189 units at 8965 N Broadway. • Tarantino Properties Inc.: Oasis, 144 units at 10250 Lands End Drive. • Valiant Residential: Parkland at West Oaks, 323 units at 2600 Westhollow Drive; West Creek, 228 units at 2211 Montgomery Park Blvd., Conroe; Radius at Shadow Creek Ranch, 350 units at 2400 Business Center Drive, Pearland; 3101 Place, 200 units at 3101 Vista Drive, Rosenberg. • VSC Management LLC: Shadow Bay Apartments, 232 units at 1700 Baywood Drive, Bay City. • Willowick Residential: Brava, 373 units at 414 Milam St. • ZRS Management LLC: Woodland Park, 288 units at 2700 Woodland Park Drive; Oak Crest, 364 units at 12025 Richmond Avenue.

In the News

Tracie Yoder is now the managing director of the southwest region for RangeWater. Yoder

Brian Febbo has accepted the managing partner of construction management position with Unified Residential Management.

Febbo

Have something to report from your company or for yourself? Email us your news at comm@haaonline.org.

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On Site with ABODE

Photos provided by The Amelia

THE AMELIA

The HAA Honors Awards recipient for a property with less than 100 units.

Property: The Amelia Apartments Owner/Management: Bravo Capital Management Location: 2002 Johanna Drive Units: 32 Built: 2010 Web: www.johannacourtapts.com Interesting features: The Amelia, and Jacquelyn Place, is located within Johanna Court Apartments. Johanna Court Apartments is an intimate, gated community in the Spring Branch area. The Amelia offers two-bedroom floorplans at 820 square feet. Each unit has 9-foot ceilings as well as washer and dryers. Most units feature granite slab countertops, hardwood-style floors, designer cabinetry with nickel plated fixtures, walkin closets and more. The Amelia is a pet-friendly apartment community located nearby many parks, such as Schwartz Park, Freed Park, and Memorial Park. It’s location in Spring Branch makes it easy for residents to travel to Houston’s best shopping, dining, and entertainment districts, including The Galleria, CityCentre, and Marq-E Entertainment Center. The Amelia is also within a 30-minute drive of The University of Houston Downtown, Houston Community College - Spring Branch Campus, and Memorial Hermann Memorial City Medical Center.

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I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

www.haaonline.org

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a


2022 leadership pg 40,41.qxp_Layout 1 12/17/21 12:12 PM Page 3

Leadership, continued from Page 41 the Product Service Council, Candis serves as chair of the HAA Expo Exhibitor Committee. Candis is a member of the Grateful Americans Charity Advisory Board. She also serves the Trinity Klein Lutheran Church in a leadership role for the annual STARS Retreat.

Chili Cookoff Committee. From 2017 to 2018, Deb served as the Ambassador ONE Society Co-Chair. In ___ Deb also served as the GoGetter co-chair. In 2018, Deb was named among the HAA Forty Under 40 class. She is also a graduate of the HAA Leadership Lyceum program

Joseph Rodriguez, CAS Secretary Joey Rodriguez is a sales manager for The Urban Foresters. He manages a small team of multifamily and commercial arborists across Texas, prioritizing training and one-on-one coaching weekly. Joey joined the multifamily industry after attending The University of Houston and beginning a career in retail sales and management. Seven years ago, Joey joined The Urban Foresters and HAA, a journey that has helped him grow and develop professionally and personally. Joey obtained his Certified Apartment Supplier credential through NAA. In 2019, Joey began serving on the HAA Product Service Council, the same year he graduated from the HAA Leadership Lyceum program. Joey is a member of HAAPAC Steering Committee and he served as the 2021 HAAPAC Century Club Chair. He has served on a number of other committees such as the Ambassador ONE Society, the Chili Cook-Off Committee and the HAA NEXT Committee. Joey and his wife, Adrianna Rodriguez, are parishioners at St. Ann's Catholic Church. They share the dream of owning a hub house, where their friends and family can come together and be loved.

David Lindley, CAS Immediate Past President David Lindley is a vice president for FSI Construction. He started working for FSI Construction in 2015, working in busines development. He began his multifamily career working for Asset Plus in 2012. As an active HAA volunteer, David graduated from the HAA Leadership Lyceum program in

2016. David has served HAA by volunteering for various HAA committees, groups and projects including the HAA Food Drive, the HAAPAC, the Ambassador ONE Society, Go-Getters, the Community Outreach Committee, the HAA NEXT Committee and the Chili Cook-off Committee. From 2017 to 2018, David served as chair for the HAA NEXT Committee and as the chair for the 2020 Expo Exhibitor Committee. In 2017, David won the HAA Honors Awards Go-Getter of the Year award. In 2021, David also won the HAA Supplier of the Year award. He has served on the HAA Board of Directors since 2018. To learn more about HAA and our leadership, visit the HAA website at www.haaonline.org.

Deborah DeRouen, CAS Treasurer Deb DeRouen is a director of sales for OneApp Gurarantee. She is an accomplished sales executive with over 20 years of diverse experience in multifamily real estate sales and marketing. In her current role, Deb builds and oversees sales teams across the United Sates. In the first 10 years of her career, Deb worked in multifamily operations as a leasing agent, an assistant manager and as a community director, before she found her passion working in sales as a supplier partner. Deb has extensive experience in various multifamily products. As a passionate networker, Deb loves connecting with people and mentoring others. Since moving to Houston in 2010, Deb has been an active HAA member, serving as a member of the Community Outreach Committee, the HAAPAC, the Expo Exhibitor Committee and the www.haaonline.org

January 2022

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Index of Advertisers By CATEGORY

A/C Supplies

Insurance

Century A/C Supply . . . . . . . . . . . . . . . . . . . . . . . . . . .5 281-530-2859 . . . . . . . . . . . . . . . . . .www.centuryac.com

Harco Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 713-681-2500 . . . . . . . . . . . . . . . . . . .www.harco-ins.com

Answering Service

Landscape Contractors

On Hold USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 800-755-4142 . . . . . . . . . . . . . . . . .www.onholdusa.com

Outdoor Elements . . . . . . . . . . . . . . . . . . . . . . . . . . .59 713-955-0990 . . . . . .www.outdoorelementstx.com Texscape Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 281-846-3779 . . . . . . . . . .www.texscapeservices.com

Carpet Installation Dixie Carpet Installations . . . . . . . . . . . . . . . . . . . .33 281-261-6334 . . . . . . . . . . . . . . . . .www.dixiecarpet.com

Laundry Equipment & Supplies

Texas Southwest Floors . . . . . . . . . . . . . . . . . . . . . .14 800-719-4321 . . . . . . . . . . . . . .www.texasswfloors.com

Scott Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 713-686-7268 . . . . . . . . .www.scott-equipment.com

Collection Agencies

Locks & Locksmiths

Alexander-Rose Associates Inc. . . . . . . . . . . . . . .59 713-644-4441 . . . . . . . . . . .www.alexanderrose-inc.com

CKI Wholesale Lock Supply . . . . . . . . . . . . . . . . . .38 713-462-0704 . . . . . . . . . . . . . . . . . . . . .www.ckilock.com

Electric Contractors

Personnel Agency

Affordable Quality Electric . . . . . . . . . . . . . . . . . . .13 713-695-5992 . . . . . . . . . . . . . . . . .www.acuityelectric.com

ASAP Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 972-432-6667 . . . . . . . . . . . . . . . . . . . . .www.asapdo.com

Brandt Electrical A/C & Heating Services . . . . .2 281-693-3383 . . . . . . . . . . .www.brandtelectrical.com

Plumbing Contractors AAA Plumbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 713-462-4753 . . . . . . . . . . . . . . . . . .www.aaaplumbers.com

Foundation Repair Church Foundation Repair . . . . . . . . . . . . . . . . . . .37 713-468-8400 . . .www.churchfoundationrepair.com

Resident Screening Service SafeRent Solutions . . . . . . . . . .Inside Front Cover 888-297-8821 . . . . . . . . . . . . . . . . . . .www.corelogic.com

General Contractors Camp Construction Services . . . . . . . .Back Cover 713-413-2267 . . . . . . . .www.campconstruction.com Cotton Commercial USA Inc. . . . . . . . . . . . . . . . . .10 877-511-2962 . . . . . . . . . . . . . . . . . . . .www.cottongds.com FSI Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 832-767-1115 . . . . . . . . . . . . .www.fsiconstruction.com Gemstar Construction & Development . . . . . .27 281-821-1195 . . . . . .www.gemstarconstruction.com Guardian Construction . . . . . . . . . . . . . . . . . . . . . . .35 832-672-4196 . . . . . . . . . . . .www.guardianconst.com

Screens

www.haaonline.org jobs@haaonline.org 713-595-0300

Swimming Pool Service Poolsure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 800-858-POOL . . . . . . . . . . . . . . . . .www.poolsure.com

HAA Products & Services

MultiFamily Services . . . . . . . . . . . . . . . . . . . . . . . . .70 713-266-9100

Rental Credit Reporting . . . . . . . . . . . . . . . . . . . . . .39 713-595-0300 . . . . . . . . . . . . . . .www.haaonline.org/rcr

RENCON . . . . . . . . . . . . . . . . . . . . . .Inside Back Cover 713-666-3636 . . . . . . . . . . . . . . . . . . . . . .www.rencon.com

Glass – Plate, Window, Etc.

With HAA’s job board, you’ll discover a professional community that’s committed to helping you find the right candidate or your next job opportunity in the greater Houston and surrounding areas.

Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .71 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com

JMI Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 281-492-8181 . . . . . . . . . . . . .www.jmicontractors.com

TPI Construction & Painting Inc. . . . . . . . . . . . . . . .1 713-668-7986 . . . . . . . . . . . . . . . . . . . . . . .www.tpiinc.com

TARGET QUALIFIED LEADS

www.haaonline.org

HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.

Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .59 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com

Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode. Or view this issue on your computer, tablet or smartphone at http://issuu.com/haa_abode/docs/abode_jan2022.

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Marketline pg 75.qxp_Layout 1 12/17/21 12:38 PM Page 1

MarketLine By BRUCE MCCLENNY, President, ApartmentData.com •

• • •

• • • • • • • • • • • • • • 1050 – • • • •

HOUSTON Snapshot 91.7% $1,179/mo. $1.33/sq.ft./mo. 887 sq.ft.

Recently Opened (12 months): 82 communities 21,606 units

1000 –

– 90.0

975 – – 89.0

– 88.0

Under Construction: 47 communities 12,452 units Nov 21

Oct 21

Sep 21

Aug 21

Jul 21

Jun 21

May 21

Apr 21

Mar 21

Feb 21

Jan 21

Nov 20

Dec 20

Oct 20

Sep 20

Aug 20

Jul 20

Jun 20

May 20

Apr 20

Feb 20

Mar 20

Jan 20

Dec 19

– 87.0

Proposed Construction: 99 communities 29,763 units

History of Effective Rental Rate & Occupancy for All Units

Hottest Submarkets Over the Past Three Months

Concessions

Annualized Rank 1 2 3 4 5

Occupancy (%)

Operating Supply: 2,977 communities 703,760 units

Rental Rate (¢/sq.ft./mo.)

Past 12 Months: 15.8% rental rate growth 36,811 units absorbed

– 91.0 1025 –

Occupancy: Price: Rental Rate: Size:

Submarket Lake Houston/Kingwood Tomball/Spring Dickinson/Galveston Katy/Cinco Ranch/Waterside Westchase

% of Market Absorbed 19.5% 12.8% 11.8% 9.7% 10.3%

Rental Rate Growth % 3.1% 2.2% 1.3% 1.3% 1.1%

Total Units Class w/Concessions All 187,494 A 67,695 B 49,195 C 57,895 D 12,709

% of Total Units 27% 35% 22% 28% 16%

Average Special -1.7% -2.5% -1.1% -1.3% -1.1%

Citywide Effect -5.8% -6.5% -5.0% -4.9% -6.0%

One Month Free = -8.33%

THE FIRST TABLE ABOVE GIVES A SNAPSHOT of the current market conditions. The graph displays the overall occupancy and effective rental rates over the past 24 months. These statistics are derived from a continuous survey of all apartment communities in the Houston region. The effective rental rates are the calculated net of concessions and utility adjustments. The second table lists the five hottest submarkets in the Greater Houston area. There are a total of 42 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past three months. The third table distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free or floor plans. The effect of these specials is captured and prorated over a lease term to arrive at a percentage reduction in market or street rents.

TEXAS

Dallas/Ft. Worth

San Antonio

Austin

Occupancy: Price: Rental Rate: Size:

Occupancy: Price: Rental Rate: Size:

Occupancy: Price: Rental Rate: Size:

93.5% $1,379/mo. $1.57/sq.ft./mo. 879 sq.ft.

93.5% $1,137/mo. $1.33/sq.ft./mo. 856 sq.ft.

92.5% $1,554/mo. $1.78¢/sq.ft./mo. 875 sq.ft.

Past 12 Months: 21.2% rental rate growth 44,944 units absorbed

Past 12 Months: 17.9% rental rate growth 11,562 units absorbed

Past 12 Months: 30.5% rental rate growth 22,896 units absorbed

Operating Supply: 3,332 communities 798,991 units

Operating Supply: 970 communities 209,040 units

Operating Supply: 1,118 communities 265,542 units

www.haaonline.org

ApartmentData.com has been providing apartment data and marketing products since 1986. ApartmentData.com provides real-time access for property specific information, market surveys and historic submarket data for more than 3.5 million apartment units in Texas, Florida, Georgia, Arizona, North Carolina and Tennessee. For more information, contact Bruce McClenny at 800-595-8730. © 2022 ApartmentData.com January 2022

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Back Page

with News from around the COMMUNITY

HAA Blood Drive Thank you to HAA members and the community for donating blood in support of the Gulf Coast Regional Blood Center on Friday, November 5 at the HAA Education Center.

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January 2022

JENNIFER DEVINE Valet Living

DEBRA KNIGHT Comm-Fit

SEAN CUNNINGHAM Flooring Warehouse

GIOVANNA GONE Century A/C Supply

Diane GILBERT Stonemark Management

RAMON MARTINEZ BrightView Landscape

CHRISTINA FOLEY Q10 Property Advisors

GRACE MEDLEY Restoration 1 of Central Houston

www.haaonline.org


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cover spread jan 2022 final.qxp_Layout 1 12/17/21 11:27 AM Page 1

Return Service Requested

2022 LEADERSHIP • HONORS AWARDS

Houston Apartment Association 4810 Westway Park Blvd. Houston, Texas 77041

THE HOUSTON APARTMENT ASSOCIATION MAGAZINE

www.haaonline.org

January 2022

ABODE • JANUARY 2022 • VOLUME 45, ISSUE 1 www.haaonline.org

A Deep Heart for HAA Meet 2022 HAA President Christy Rodriguez, Judwin Properties