4 minute read
Innovation as a driving force
THE PATIENT’S EXPERIENCE IS THE KEY TO EVERY THERAPIST’S SUCCESS
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THE BEST FOR YOUR PRACTICE
Because patients are increasingly being regarded as customers, the total experience, the environment and the design of the practice are becoming ever more important. With Gymna you choose the most modern equipment that enhances the professional image of your practice.
YOUR GYMNA ADVISER LIKES TO BRAINSTORM WITH YOU
YOUR FUTURE IS OUR FUTURE
A modern and efficient practice contributes strongly to your ability to work in a pleasant way and helps your patients feel good.
Gymna products fit perfectly within this philosophy. Your Gymna adviser will be happy to brainstorm with you on how you can achieve this and how you can get your practice to grow.
INSPIRATION FOR YOUR PRACTICE
A GLOBAL PARTNER WITH LOCAL EXPERTISE
Gymna products are used by physical therapists all around the world. Because our customer is key, we are constantly on the lookout for the best local business partners. We are now working with more than 200 Gymna dealers across more than 80 countries.
We set the bar high when choosing our partners. They are selected based on their focus on customers and service, technical skills and reputation. Only the very best are good enough.
This is why we constantly keep our chosen business partners in top condition. They are the Gymna calling cards and receive all necessary support for this. Using a set of professional communication modes, we ensure that our business partners can always clearly let you know about the added value of the Gymna solutions. In addition to this, training courses and continuous retraining for our representatives are important factors for success. That is why we support our Gymna experts with local training courses and we organise international training events so that your Gymna adviser is always up-to-date.
Gymna near you
You don’t make decisions about your practice without considering all the pros and cons. That is why our experienced, expert Gymna dealers are ready and happy to help and advise you!
Are you looking for a new product for your practice? You can find a dealer near you by visiting www.gymna.com.
+ 32 (0)89 510 532 info@gymna.com
SERVICE AND SUPPORT
Our local partners have been picked and trained to guarantee an optimal level of service and support. Gymna only works together with professionals who can meet your specific wishes and needs.
Gymna delivery service
Our top-quality products require meticulous delivery. The products must be packaged in the proper packaging to be delivered to your door in good condition. Larger products such as an old treatment table, for example, can be returned if desired. Electronic and shockwave equipment will be delivered to you and installed by our local partners, so that you can start working immediately.
Despite the high quality requirements that Gymna places on its products, occasionally a device or treatment table still needs to be repaired. There’s never a good time for a malfunction.
Good service and support are incredibly important for the continuity of your service provision. Our trained support department and service technicians aim to get you up and running as soon as possible!
Service and Support team
Gymna Service
We make high quality demands on the development and finishing of our products. However, should you still have a problem, you can rely on a team of authorised service staff near you. In addition to this, our staff provide a thorough explanation of the equipment purchased.
THE PEOPLE BEHIND GYMNA
It is Gymna’s employees who make the company what it is. We are a team of dedicated people, experienced professionals with an international mindset. Expertise is exercised with a passion at Gymna.
Gymna Support
How can we help you? For us, service goes beyond just delivering a top-quality product.
The highly qualified technical staff in our Customer Support Centre are focused on the customer. This means that they provide dealers in the global network with technical support from the headquarters in Belgium. If the end-user has a technical problem or needs advice about how to correctly use a product, the Gymna service team will be ready to assist you! But our service provision goes much further than this. It is in the customers’ interests that they be helped quickly, thoroughly and preferably locally.
That is why Gymna makes it a priority to train the dealers’ technical staff. Gymna invites the technical staff of our partners to an intensive, international training course each year. They receive information about the new technical developments in the Gymna products and practise and refine their technical skills.
In order to support the local experts even more, Gymna has assembled an extensive technical library. This online tool offers the professionals tips and tricks to facilitate their everyday work. IT IS IN THE CUSTOMERS’ INTERESTS THAT THEY BE HELPED QUICKLY, THOROUGHLY AND PREFERABLY LOCALLY
No matter where in the world they are, at any time of the day or night, they can access the FAQs, technical drawings, instructional videos and images.
