Access to information is your right and the Competition and Consumer Affairs Commission's (CCAC) responsibility under the law. Being an informed shopper is one basic way in which consumers can safeguard themselves from practices that may affect their rights. This handbook seeks to present essential information that will empower every consumer to make informed choices when shopping. The Consumer Affairs Act No.13 of 2011 (CAA) only covers services and durable (nonperishable) products.