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Annual Report 2014


The Student Guild strives to create a professional, supportive and welcoming environment through the provision of quality facilities, programs, representation and services whilst encouraging a positive lifestyle and Griffith - Gold Coast Experience.


CONTENTS: STUDENT GUILD BOARD -- 2014 Student Guild Board Members. .................................................................... 3 -- Office bearers, committee members & Board meeting attendance. ................................... 4 STUDENT GUILD STAFF.. . . . . . . . . . . . . . . . . . . . ..................................................................... 6 PRESIDENT’S REPORT. . . . . . . . . . . . . . . . . . . . . . ..................................................................... 8 GENERAL MANAGER’S REPORT. . . . . . . . . ...................................................................... 9 STUDENT SUPPORT & ADVOCACY. . . . . . .................................................................... 11 GOLD COAST ASSOCIATION OF POSTGRADUATES....................................................... 15 ADMINISTRATION (Accommodation, Employment & Ancillary Services).............................. 19 GUGC SPORT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .................................................................... 21 PROGRAMS (Recreation, Courses & Volunteer Program)................................................. 27 SOCIAL & CULTURAL EVENTS. . . . . . . . . . . . . ................................................................... 29 CLUBS ON CAMPUS (Sport & Cultural). .................................................................... 33 COMMERCIAL -- Uni Bar and Function Centre. . . . . . . . . .................................................................... -- Uni Fitness Health Centre . . . . . . . . . . . . .................................................................... -- The Uni Store . . . . . . . . . . . . . . . . . . . . . . . . . . . ................................................................... -- Village Café . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...................................................................

37 39 41 42

MARKETING.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ................................................................... 43 AUDITED FINANCIAL REPORT -- Board’s Report.. . . . . . . . . . . . . . . . . . . . . . . . . . ................................................................... -- Statement of Profit or Loss and Other Comprehensive Income. ...................................... -- Statement of Financial Position. . . . . . . . ................................................................... -- Statement of Changes in Equity. . . . . . .................................................................... -- Statement of Cash Flows. . . . . . . . . . . . . . . ................................................................... -- Notes to the Financial Statements.. . . .................................................................... -- Statement by Members of the Board. ................................................................... -- Independent Auditor’s Report to the Members. ........................................................

48 49 50 51 52 53 62 63

SPONSORS AND SUPPORTERS. . . . . . . . . . . ................................................................... 65


Student Guild Board Members

Cameron Harrison PRESIDENT

Ashley Ngauamo VICE PRESIDENT

James Nightingale VICE PRESIDENT

Joshua Blundell-Thornton

Jazper Dwyer

Ramona Ellis

Sheridan Hackney

Konnen Hannaford

Ruth Hoog Antink

Christian Lang-Lemckert

Masa Oi

Sujeewa Palagama

Jon Pedersen

Jayne Schinckel

Saeed Shaeri

Andrew Thrush

Tiffany Stark

Nathan Watts

Anneleise Woodman

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Office Bearers and Committee Members President Cameron Harrison

Vice President James Nightingale Ashley Ngauamo

Committees Executive

Finance & Administration

Sport & Cultural Activities

Ramona Ellis Sheridan Hackney Cameron Harrison Ruth Hoog Antink Ashley Ngauamo Masa Oi James Nightingale Saeed Shaeri

Ramona Ellis Cameron Harrison Christian Lang-Lemckert Darren Tan Nathan Watts

Jazper Dwyer Konnen Hannaford Nicola Harkin James Nightingale Jayne Schinckel Jessica Stapleton Anneleise Woodman

Board meeting attendance Up to December 2014 Joshua Blundell-Thornton..... 9/11 Jazper Dwyer...................... 3/3 Ramona Ellis........................ 3/5 Sheridan Hackney................ 3/3 Konnen Hannaford........... 11/11 Cameron Harrison........... 10/11 Ruth Hoog Antink................. 5/8 Christian Lang Lemckert........ 4/4 Ashley Ngauamo................. 5/5 James Nightingale............. 9/11

Masa Oi............................. 3/5 Sujeewa Palagama.............. 4/5 Jon Pedersen....................... 0/4 Jayne Schinckel............... 11/11 Saeed Shaeri..................... 8/11 Tiffany Stark........................ 5/8 Andrew Thrush................ 10/11 Nathan Watts...................... 4/8 Anneleise Woodman............ 5/7

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2014 STAFF WAYNE WATT General Manager

LINDA GILLESPIE Executive Assistant

DENNIS BOLLINGTON Commercial Manager

MARTIN LAMB Finance Manager

STEVE HARRIS Manager Student Support & Advocacy

JESSICA BROWN Marketing Manager

PAULINE MACDONALD ReceptionisT Admin Support

CAMERON SHERWOOD Events Coordinator

BRIGITTE OSCHADLIN Finance Officer

CHRISTINA HICKMAN Sports Officer

STEEVIE SNOOK Programs Officer

DIANE HACKETT Receptionist Admin Support

SHAUN EDIE Manager Village CafĂŠ

CASEY FREWIN Assistant Manager Village Cafe

JEANETTE SHEPHARD Manager Uni Fitness Health Centre

DEBBY HAGUE Manager The Uni Store

STACEY HAGUE-OGILVIE Assistant Manager The Uni Store

SEDGLEY WHITE Manager Australia Post

REBECCA CLARK Venue Manager Uni Bar & Function Centre

Nick Vaiente DUTY Manager Uni Bar & Function Centre

Teresa Dawson Publications & Multimedia Coordinator

Michelle Brown Sport & Recreation Officer

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PRESIDENT’S REPORT CAMERON HARRISON

2014. A year of growth, change and development for the Student Guild and Board. A crisp rebrand reflected a new and vibrant Guild, and underpinned our approach for the year. The commitment of both Student Guild employees and Student Board representatives ensured the success of the extensive services, events, programs and student support which many students enjoyed throughout the year. Entering my second year as Student Guild President, it would not be as enjoyable without the ongoing support of the Student Guild staff and Board who I would like to thank personally. The decisions made by the Student Guild Board rely highly on the ability of the Student Guild staff to implement such, and I thank them for their efforts and commitment. A central part of the Student Guild is its clubs and societies. This year, we had a total of 73 clubs, 30 sporting and 43 cultural. These clubs held a combined membership base of over 6,000 students. On behalf of the Student Guild, thank you to all the club executives and their members for their contribution to their respective clubs and societies for 2014. In addition to the increasing clubs and societies, our volunteer program “Guild Crew”, now a regular part in the operational success of all Guild events, collectively volunteered a combined 1,293 hours. A handful of these student volunteers, under the direction of our Programs Officer, took their services overseas to Cambodia where they taught English at a local school and helped to paint and rebuild part of a library. Students, including myself, have enjoyed another action packed year at the Uni Bar, with the Social Club almost doubling in size. This year we introduced Friday raffles, with 125 meat, chicken and grocery bags given out to the lucky winners. The constant construction endured by the Uni Bar and the students this year will deliver a new and improved venue and function space in 2015. On the topic of parties and major events, over 6,000 students attended events including the Beach Party, Toga Party, Race Day, GCAP events and our second annual Guild Ball.

Everyone knows that students living on a tight budget love free or cheap food. The Student Guild and its student-run clubs have consumed an estimated 6,300 sausages in just 12 months. If you think that is impressive; 15,600 lunches have been consumed at Market Days over the course of the year. Market days are a huge success and continue to expand, with additional food carts and boutique clothing and gift stores coming regularly. Another exciting addition this year has been the recreational trips we have organised. Over 500 students have been on these new trips this year to locations including Dreamworld, whale watching, camping on South Stradbroke Island and the Australian Outback Spectacular show. Now you may have also noticed a slight change in colour of sports uniforms and other merchandise to accompany our new logo. You weren’t alone; ACUMA also recognised this and awarded the GUGC Student Guild ’Best Promotional Clothing/ Product - GUGC Sport ’ for 2014. And we didn’t stop at one award, also claiming ‘Best Student Diary’ of 2014. Once again we were well represented at both Northern and Australian University Games, running a very close second at Northerns, and winning pennants for Beach Volleyball (mixed 4’s), Netball (women’s), Rugby Union 7’s (men’s), Hockey (women’s) and Touch Football (women’s). Fortunately I have a word limit and further details of our fruitful year are contained elsewhere in this report, otherwise I would waffle on about highlights of 2014 for several pages. It is clear that the Student Guild is doing something right to evoke such massive campus involvement. I would like to once again thank the staff and Board for their dedication and passion, and for the students who get involved and make it all worthwhile. Cameron Harrison President

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General manager’s REPORT Wayne Watt

With the first full year of the SSAF funding behind us, the Student Guild’s priority was to extend all existing elements of our service provision and continue to add exciting new programs.

The major project for 2014 was the commencement of the development of a commercial precinct adjacent to the light rail amenity and the prominent position aligning Parklands Drive.

The staff focussed on the continued professional delivery of numerous new projects, resurrection of services lost during VSU and the extension and development of existing services, activities and events.

The Student Guild Commercial Manager – Dennis Bollington – was instrumental in the development of this facility. He was involved in all aspects of sourcing suitable tenants, negotiating the preferred mix of offers and the associated leases. His thoroughness and experience in completing these was invaluable. In conjunction with the Function Centre Manager – Rebecca Clark – Dennis ensured the project and the associated fit out was of the highest standard and fulfilled all of our expectations for this new facility and precinct. Rebecca’s time, guidance and negotiations in sourcing many of the items, furnishings, fittings and technical relocations within the specific Uni Bar design and fit out is greatly appreciated.

The engagement of an Event Manager – Cameron Sherwood – was pivotal in launching the Student Guild’s presence and purpose for 2014. Cameron’s commitment and organisation of the Guild’s major events has contributed to increased numbers participating in all events and activities and the presentation of these has been of the highest quality. He has worked closely with the Student Guild Board and the students ensuring their needs and advice is incorporated into his planning and presentation. The Marketing Manager – Jessica Brown – also with Board liaison and direction completed the much awaited Student Guild rebrand in elements ranging from staff uniforms, re-designing promotional materials and publications, establishing social media resources and commencing the transition to the Student Guild’s new website. Both students and staff have recognised the significance and success of these much needed changes. With the University’s approval the Student Support department was able to establish a “satellite” office in the adjacent building where we were able to increase significantly the provision and access to Justice of the Peace, Legal and Tax services and assignment help. The dedicated venue and additional services were well received by all students who utilised these.

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Associated with the project – I would also like to acknowledge Push Architects, Mr Paul Curran – (Director) and his staff, Mr Grant Bartholomew – the University’s Project Manager and Watpac Construction for their contributions to this important project. The Student Guild Board was engaged in overseeing and advising on all the activities, events and the major developments during 2014. In particular I would like to recognise the President – Cameron Harrison – for his support, understanding and leadership over the past eighteen months. The Board has endured a number of challenges during this time and Cameron’s patience, commitment and sharp wit assisted immeasurably, ensuring the outcomes were to the benefit of his peers, his fellow students and more importantly to the Student Guild’s direction and sustainability. His contribution during this time cannot be underestimated. Cameron’s commitment was recognised by his fellow Board Members with him once again being elected to the role of President for 2015.


Griffith University’s staff – Senior Deputy Vice Chancellor – Professor Ned Pankhurst and Vice President – Corporate Services Colin McAndrew were privy to the Boards challenges in 2014 and their support, advice and guidance is acknowledged and greatly appreciated. The Student Guild staff – as is always the case – continues to focus on providing the professional delivery of all the Guilds services, events, activities and projects. All staff in their specialised departments have excelled in meeting students social and academic needs across the year. Their contribution is regularly recognised by the President and Board Members as being extensive and relevant. They can not be acknowledged enough for their time and committment. Lastly, I would like to formally thank a long standing staff member – Teresa Dawson – for her contribution to the Student Guild as Publications Officer. Teresa finished working at the Guild in 2014 after nearly 10 years’ service and we wish her every success in her future endeavours. Please enjoy the following specific reports which outline the Student Guild’s success throughout 2014.

WAYNE WATT General Manager

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Student Support & Advocacy Keeping in line with the Student Services and Amenities Fee legislation, the Student Support and Advocacy Services department provides Griffith University students with assistance, advice and advocacy in regards to Griffith University policies. These include, but are not limited to: grievances; appeals; special consideration; academic misconduct issues; deferred assessment; review of grade; probation and exclusion; dissatisfaction of academic matters; as well as harassment and bullying concerns. This area is also responsible for overseeing several Student Guild services. These include: the intercampus bus; Justice of the Peace; emergency loans; Assignment Help; scholarships; exam support; tax service; as well as legal advice service. Student Support and Advocacy Services are in place to provide students with safe and reliable resources as well as professional advice and support in relation to academic issues. Following the successful provision of such services in 2013, the key objectives for Student Support this year were to improve the standard of service and professionalism, increase awareness on campus of the services available to students and enhance user booking experience/ accessibility. We achieved this through a greater marketing presence, new online booking system and an additional night service for the intercampus bus.

Student support & advocacy In 2014 the Student Support and Advocacy Manager met with 143 students on a formal basis providing comprehensive support with formal appeals and representation at meetings. Of these appointments 65% of the students were domestic and 35% international. Of the students requesting assistance, 90% were undergraduate and 10% were enrolled in postgraduate studies. Some cases were very informal and resolved quickly, while others have taken several months of meetings to be completed. The Advocacy Manager also provided advice and guidance to an additional 71 students informally via telephone or email correspondence.

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Bursaries In 2014 the Student Guild continued the Student Support Bursary program providing financial assistance to Griffith University Gold Coast students in dire circumstances. Each semester the Guild provided 10 bursaries of $1,000 each for a total of $20,000 throughout the year. Of these bursaries, four were specifically allocated for students of Aboriginal or Torres Strait Islander descent.


Relay For Life

33 teams 256 participants

$33,324

raised for Cancer Council Queensland

In 2014 the Student Guild continued its strong relationship with Cancer Council Queensland. Early in Semester 1 a meeting was arranged for 10 Cancer Council Queensland representatives and volunteers to tour Griffith lab facilities with Professor Nigel McMillan. Included in this tour was information about what Griffith staff and students are doing with funding from CCQ to help find a cure for cancer. On the weekend of 18-19 October the second Griffith University Gold Coast Relay for Life took place. This event had 33 teams and 256 participants of Griffith students, staff and the local community registered. Planning for the event began in March 2014 with a group of 12 student volunteers attending bi-weekly meetings from March until October. The event unites students, staff and the community and event patron, Martin Betts, DVC Engagement reminded those present on the day what Relay represents: a place to celebrate those who have survived cancer, a place to thank those who have cared for people with cancer and a place to remember those who had lost their battle with cancer. In total, this event raised $33,324 and helped once again to create a community of giving amongst Griffith students and staff.

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Services Intercampus bus The Student Guild provides an intercampus bus service for students and faculty to travel between Gold Coast campus and Nathan campus. In Semester 1 the bus travelled between the campuses six times per day, but as a need for evening transportation was identified (with the support of the University), a night service was offered at mid-semester adding four evening trips. During Semester 1 the bus service was utilised by 2,250 passengers facilitating their transfer between campuses, more than doubling the usage from this period in 2013. In Semester 2, the Student Guild provided 10 daily trips for Griffith students and staff between Gold Coast and Nathan campuses. The chart below demonstrates that this service was utilised mainly by students, but faculty also made regular use of the intercampus bus. The new addition of the night service with four evening trips between campuses showed similar results. In 2014 the intercampus bus provided 6,080 Griffith staff and students a safe, reliable form of transportation between campuses.

Night service Semester 1

TIMES

STUDENT

STAFF

NOT SPECIFIED

TOTAL

7.00 AM (Nathan to Gold Coast)

252

18

83

353

8.00 AM (Gold Coast to Nathan)

357

65

122

544

9.30 AM (Nathan to Gold Coast)

229

65

72

366

1.00 PM (Gold Coast to Nathan)

306

31

106

443

2.30 PM (Nathan to Gold Coast)

257

51

77

385

4.15 PM (Gold Coast to Nathan)

251

59

87

397

Night service Semester 2

TOTAL

TIMES

2841

STUDENT

STAFF

NOT SPECIFIED

TOTAL

6.05 PM (Nathan to Gold Coast)

268

22

64

354

7.15 PM (Gold Coast to Nathan)

179

16

28

223

8.15 PM (Nathan to Gold Coast)

234

14

70

318

9.15 PM (Gold Coast to Nathan)

73

5

16

94 TOTAL

989

“In 2014 the intercampus bus provided 6,080 Griffith staff and students a safe, reliable form of transportation between campuses.�

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Justice of the Peace The Student Guild provides Justice of the Peace volunteers on campus for two hours, four days per week to certify documents for students and faculty. During the 2014 academic year, the Justice of the Peace volunteers saw an average of 164 clients per month and certified an average of 656 documents per month.

Tax service For six weeks beginning the start of Semester 2 the Student Guild engages Cassidy and Edwards Accountants and Tax Agents to provide returns for Griffith students. During these six weeks the accountants had 229 appointments (an increase from 127 in 2013).

Legal service Throughout Semester 1 and 2 the Student Guild provides a free fortnightly legal advisory service through McInnes Wilson Lawyers. This service saw 22 students in Semester 1 and 12 in Semester 2. Additional phone consultations were available as necessary each semester.

Assignment Help The Assignment Help program aims to provide domestic and international students with editing and proofreading of assessment items before submission. Each semester, 30-minute appointments are offered at the Student Guild from weeks 3-12. In Semester 1 our Assignment Help consultants saw 198 students and in Semester 2 they assisted an additional 191 students.

Emergency loans Emergency loans of up to $50 are available at the Student Guild. In Semester 1 $820 was disbursed to students to find short term financial relief. In Semester 2, this amount was $980.

Exam support During the university examination period of Semester 1 and 2, the Student Guild provided students with a free healthy breakfast option prior to their exams. Each day students could stop by one of two Guild booths set up at strategic locations on campus to partake in a healthy breakfast. On each occasion students were extremely happy to have some food, many mentioning they had forgotten or had no time to eat.

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Gold Coast Association of Postgraduates (GCAP) A range of recreational trips and programs were also added to the GCAP calendar affording postgraduate students the opportunity to explore new destinations, meet like-minded students and network, as well as take a break from study. Explore Australia, Sunday Funday, weekly Social Sport and Beach Week were highlights of the new program additions. ‘Shut up and Write’ was also a popular new initiative in 2014, providing a platform for students to focus on writing and to clear distractions. It also allowed students to meet others and discuss writing difficulties and achievements. In 2014 the number of postgraduate students registered with GCAP increased immensely, seeing overall membership rise to 926 actively engaged members. With approximately 2,922 postgraduate students enrolled at the Gold Coast campus, this means that 32% of Griffith University Gold Coast postgraduate students participated in at least one GCAP event.

Gold Coast Association of Postgraduates (GCAP) aims to create a positive postgraduate (higher degree research and coursework) experience for Gold Coast students through the provision of academic services and support; opportunities for increased social engagement within the postgraduate community; and assistance in preparation for the transition from postgraduate study to a chosen career path. In 2014 GCAP had the opportunity, for the first time, to provide engagement opportunities for students for the entire academic year. Overall GCAP had 3,997 postgraduate attendances at 69 different events and programs.

Funding and grants

Key objectives for GCAP in 2014 included the crucial development of a constitution, provision of additional programs and events to engage students on and off campus and increase awareness of programs and events available to postgraduates. This was achieved through a range of new initiatives - we proudly introduced ‘GCAP Presents’ where Griffith University students had the opportunity to hear exciting speakers discuss a range of topics from “the future of technology” to a first-hand account of Lance Armstrong’s yellow wristband campaign. Our biggest event yet occurred on 14 May as GCAP presented Li Cunxin, Queensland’s 2014 Australian of the Year.

Scholarships

“Overall GCAP had 3,997 postgraduate attendances at 69 different events and programs.”

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The GCAP Funding and Grants program is designed to provide recognition for student achievement and opportunities for student development. GCAP offered three different programs in 2014 consisting of Scholarships, a Professional Development and Conference Funding (PDAC) and Charity and Community Enhancement Fund (CCEF). Together these three programs provided over $50,000 in funding to Gold Coast postgraduate students.

The GCAP Scholarship and Awards program looks to recognise and celebrate postgraduate students for past academic achievement, development, involvement and university engagement. The aim of the scholarship program is to encourage and motivate students to develop a wide skill set and maximise their experiences during their postgraduate study at Griffith University. Scholarships are available for a variety of achievements such as academic excellence, university contribution, or community involvement. Scholarships are awarded on a competitive basis and in 2014, 20 scholarships were awarded to a value of $18,000.


Charity and Community Enhancement Fund

Professional Development and Conference Funding

The purpose of the GCAP Charity and Community Enhancement Fund (CCEF) program is to provide support for the following initiatives:

The GCAP Professional Development and Conference Funding (PDAC) program aims to provide postgraduate students with support to attend academic conferences and take advantage of professional development opportunities. This initiative acts to benefit GCAP members by furthering their education, professional and personal development as students through exposure to learning opportunities outside of Griffith University. In Semester 1 GCAP provided 14 students with $9315 in funding and in Semester 2 , 18 students with $12,140 in funding.

1. Assist postgraduate students to engage in community charity work both domestically and internationally; 2. Assist new and existing initiatives and organisation that benefit GCAP members; and, 3. Assist postgraduate students to implement programs that enhance the student experience of GCAP members. Essentially, the CCEF aims to either (a) assist GCAP members who are helping others or (b) assist groups provide support and other opportunities to GCAP members. Examples of previous CCEF projects include a group of dental students who went to Cambodia to provide dental services, new equipment for an outdoor adventure club to attract new members, and a robotics program for a youth-at-risk program organised by a GCAP member.

STEVE HARRIS Manager Student Support & Advocacy

Overall in 2014, GCAP provided $22,078.80 to six groups of students participating in domestic and overseas volunteer programs.

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2014 GCAP Events and Programs Event/PROGRAM:

ATTENDANCE:

GCAP Annual General Meeting

50

Networking lunches (14 held over the course of the year)

1480

Friday socials (8 held over the course of the year)

680

Sunday Funday beach activities (4 held over the course of the year)

126

Shut up and Write (10 workshops held over the course of the year)

42

Assignment Help

20

Beach Week

32

Social Sport (held over 10 weeks of the year)

73

Visited Byron Bay, Sunshine Coast, Stradbroke Island and Currumbin beach

Great Gatsby Ball, Hilton

350

Cocktails in the Sky, Q1

350

TedxSydney (live video feed)

18

Explore Australia: Lamington National Park Hike

8

Kayak trip

21

Bhuddist Temple and Meditation tour

10

Glasshouse Mountains trip

11

Mount Tamborine Winery Tour

18

Byron Bay

12

Australia Zoo

40

Noosa National Park and Queensland Air Museum

19

Lamington National Park Hike

10

Natural Bridge

10

Pontoon Boat tour

10

GCAP Presents: Dr. Clarence Tan

40

Dr. Kevin Filo

37

Li Cunxin

530

TOTAL ATTENDANCES: 3997

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administration The Student Guild’s administration team is the first point of call for many students with queries by phone, email and in-person. The services and support provided by administration staff is critical to student needs, particularly through orientation periods for commencing and continuing students when demand for accommodation, go cards and general information is at a peak. Administration coordinates and delivers a range of key services in a professional and welcoming environment to assist students on campus, as detailed below.

Accommodation service Our free transportation service helps students secure accommodation two weeks prior to week 1 of each semester. Our intercampus bus is utilised to transport new students to view potential accommodation. The majority of students utilising our free service are international as outlined below. In Semester 1, 78 students utilised this free service and 51 students used it in Semester 2. Uptake of the service increased by 37% from 2013 and we believe this is due to increased promotion including, new signage, in-house correspondence (including emails to Griffith staff) as well as noticeboard postings and flyer distribution. In conjunction with the free transportation service, we also assisted new students by offering complimentary accommodation ‘welcome packs’. We distributed 200 packs to new students in Semester 1 and 120 packs in Semester 2.

Top nationalities utilising accommodation transport service: 1 Australian 2 Canadian 3 Finnish 4 German 5 Indian 6 Japanese 7 Malaysian 8 Mexican 9 Nigerian 10 Persian 11 Swedish 12 Turkish The Student Guild also advertises off-campus accommodation options for students via the accommodation notice-board on campus and the Student Guild website. Accommodation options vary and include rooms in student-built complexes,

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homes, units or granny flats. In Semester 1 there were 133 community listings and 89 students offering accommodation options for Gold Coast students. The on-campus accommodation (Griffith University Village) and alternative student built accommodation complexes (Nexus Place, Metro On Central, University Square and University Village) were popular choices for new students due to their facilities and proximity to Griffith. Reports indicate that they were 94 - 98% booked in Semester 1 and 2.

Employment advertising service Our casual and part-time employment advertising service attracted 64 new positions in Semester 1; 58% of these confirmed that Griffith University students filled the positions. The service attracted 10% more interest from businesses compared to last year which is great to know as it indicates that community businesses are seeking Griffith students for employment.

Administration - Ancillary Services Go Card and Transport The Student Guild is a retailer of go cards, top-ups and expiration date extensions. The new overhaul of concession transport requirements and the implementation of the light rail increased our adult go card sales for July/August by 715.25% compared to 2013 July/August new card sales. The increase of adult go card sales was predominantly due to a delay in students completing relevant concession paperwork. Tutors The Student Guild hosts a tutor database on its website to allow current students to offer academic support to fellow students. In 2014, the database received lots of recognition from other universities. The feedback praised the accessibility of the


database particularly with regard to providing student emails for ease of contact with potential tutors. In 2014, 170 current students registered their tuition services (51 students continued their service from 2013), this saw an increase of 37%. Lockers (bike and general) The Student Guild provides 112 general lockers on campus in G05, G01 and G23. We also offer 20 individual bicycle lockers. In Semester 1, 67 lockers were hired and 11 more were hired in Semester 2. The total number of lockers hired in 2014 was 78 (including 13 bike lockers). These numbers have remained consistent with 2013. End of trip facilities Staff and students who ride to campus can utilise the end of trip facilities located in G16, G40, G52 (new G42 location was introduced in Semester 2). These lockable areas provide showers and bike racks (toilets and 12 hour lockers are included in G16 & G52). This service proved popular, with 75 new swipe cards issued in Semester 1 and 11 in Semester 2.

Administration enquiries Enquiries in the Student Guild office by phone showed a significant increase (42%) on previous years, due to offering additional services and increased interest in our events. Enquires for Semester 1: 24,863 Enquires for Semester 2: 12,242

37,105

Administration Enquiries (1,978 international student specific)

Court hire (tennis, volleyball, basketball) Court bookings for The Pavilion (G32) enable exclusive hire of a court (tennis, basketball, volleyball). Day bookings are $5 per hour, night bookings are $15 per hour. Free use of equipment is available with court hire during office hours. Confirmed bookings for 2014 consisted of 399 tennis, 176 basketball and 252 volleyball bookings.

LINDA GILLESPIE Executive Assistant

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University sport reaches all levels, from international and national level representation to local league games and social practice. The Student Guild supports students’ sporting needs through many different avenues, such as social sport, Northern & Australian University Games, clubs and local competitions. One of our key aims is to facilitate and increase student participation in sport. This includes increasing participation and performance at all Australian University Sport events, especially Northern and Australian University Games, and establishing a consistent, professional, more recognisable look in the community through uniforms and merchandise. At the Northern University Games on the Sunshine Coast, Griffith University Gold Coast (GUGC) fielded the largest team there, with 300 participants (a 19% increase on the previous year). The team benefited from its size, coming away with five pennants (mixed beach volleyball, women’s hockey, women’s netball, men’s rugby 7’s and women’s touch). GUGC finished in 2nd place, narrowly behind powerhouse QUT with six pennants. In 2014 GUGC took a big step - moving away from the colours green and gold - and adopting the University colours of red, black and white. On and off the field, Griffith Gold Coast looked professional in the new uniform and merchandise range. These uniforms were also used by all competing clubs in the local competitions. Australian University Games was held in Sydney. There were 152 participants from the Gold Coast campus, a 40% increase in participation when compared to the last away University Games in 2012. The Griffith team finished an impressive 11th out of 41 universities which is our best result at an away Games since the inception of the pennant system.

CHRISTINA HICKMAN Sports Officer

NORTHERN UNI GAMES

2013

4TH

21

2014

2ND

AUSTRALIAN UNI GAMES

2012

22nd

2014

11th


“GRIFFITH GOLD COAST has seen a

30% increase

in overall participation at Australian University Sport events”

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Sport scholarships Student Services and Amenities Fee funding has enabled the Student Guild to increase and diversify support for students in the form of financial and in-kind scholarships. Sport scholarships offered in 2014 are outlined below.

GUGC club and Griffith representation scholarship Entitled five scholarship recipients to one year Uni Fitness gym and group exercise membership and 100% subsidy for entry fee, accommodation, travel and uniforms for Australian University Sport events.

2014 Recipients Jessica Carmody, Touch Football (NUG Gold, AUG Div 1 Gold) Cameron Rumball, Netball/Rowing (Netball - NUG Silver, Rowing - AUG Div 1 Silver) Sarah Parker, Touch Football (NUG Gold) Petrina Geeves, Touch Football (NUG Gold, AUG Div 1 Gold) Jayne Schinckel, Basketball (NUG Silver, AUG Div 2 Silver)

Jessica Carmody

Cameron Rumball

SARAH PARKER

PETRINA GEEVES

JAYNE Schinckel

High performance scholarship (full) Entitled five scholarship recipients to one year Uni Fitness gym and group exercise membership as well as 100% subsidy for entry fee, accommodation, travel and uniforms for Australian University Sport events or $500 towards state or national competition.

2014 Recipients Serena Fraser, Taekwondo (AUG Gold) Denise Pepe, Netball (NUG Gold, AUG Div 1 Silver) Samuel Heazlett, Cricket Cheryl Renagi, Netball (NUG Gold, AUG Div 1 Silver) Madeline Roberts, Triathlon (QLD Leg 1st)

Serena Fraser

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DENISE PEPE

SAMUEL HEAZLETT

CHERYL RENAGI

MADELINE ROBERTS


High performance scholarships (half) Entitled five scholarship recipients to 50% subsidy for entry fee, accommodation, travel and uniforms for Australian University Sport events or $250 towards state or national competition.

2014 Recipients Pheobe-Rose Turton, Athletics Brooke Ward, Surf Life Saving Ryan Cooney, Water Polo Christopher Dunlop, Basketball (NUG Bronze) Kate Dudley, Netball (NUG Gold, AUG Div 1 Silver)

PHEOBE-ROSE TURTON

BROOKE WARD

RYAN COONEY

CHRISTOPHER DUNLOP

KATE DUDLEY

Blues Awards for Sporting Excellence Recognising outstanding sporting performances of Griffith University students, the Blues Awards are a combined effort between the Student Guild, Campus Life and the Griffith Sports College and in 2014 were held at the Nathan campus Uni Bar and Function Centre. 29 Full Blues Awards were presented to Griffith students who had competed at an international level and 23 Half Blue Awards were presented to students who had competed at a national level in the preceding 18 months.

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GUGC Sport - Event Participation & Club Membership Numbers EVENT Gold Coast Marathon

Participants 2014

Participants 2013

% Increase

Female

Domestic Students

International Students

Gold Coast Campus

Brisbane Campuses

131

49

152

82

180

Golf Day

90

Rival Night

91

63

30.0%

Northern Uni Games

300

243

19.0%

Australian Uni Games (Gold Coast and Brisbane campus data)

234

143

39.7%

Australian Uni Games (Gold Coast campus only data)

152

91 (2012)

40.1%

1660

1099

33.8%

Sport Club Membership Base (students)

Male

83

7

51

40

163

137

79

11

277

23

90

62

120

32

1

1

1

Australian Uni Snow Sports

2

1

Australian Surfing Championships

1

1

Australian Cheerleading Championships

10

1

10

* Greyed out data not applicable and/or not recorded

GUGC Sport - Social Sport Data

Indoor Netball

Semester 1 Semester 2

Domestic

International

53

14

39

42

11

13

35

45

3

27

74

87

14

35

17

18

22

13

35

17

18

22

13

Semester 1

96

70

26

55

41

Semester 2

74

59

15

41

33

170

129

41

96

74

17

10

7

9

8

17

10

7

9

8

5

4

1

4

1

TOTAL

5

4

1

4

1

TOTAL

328

Semester 1

TOTAL 3 on 3 Basketball

Semester 1

Tennis Doubles

Semester 1

TOTAL

25

Females

48

TOTAL Indoor Soccer

Males

101

TOTAL Beach Volleyball

TOTAL


Total Domestic v International Student Participation

12.5%

DOMESTIC STUDENTS INTERNATIONAL STUDENTS 87.5%

Total MALE v FEMALE Student Participation

39.8%

MALE FEMALE

60.2%

Gold Coast Campus v Brisbane Campuses Participation GOLD COAST MARATHON:

AUSTRALIAN UNIVERSITY GAMES:

27.2%

35% GOLD COAST CAMPUS

GOLD COAST CAMPUS BRISBANE CAMPUSES 72.8%

BRISBANE CAMPUSES 65%

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PROGRAMS The Student Guild’s Programs department attempts to enhance student life by providing recreational activities, courses and workshops that assist students to develop skills to obtain employment and further enrich their experience on campus. In 2014 we focused on improving services targeted at students’ personal and professional development (for both on and off campus), as well as providing them with opportunities to create long-lasting relationships with their fellow students. A number of new programs were introduced throughout 2014 including the revamped volunteer program, affectionately known as Guild Crew. Students were recruited for O’Week activities and the program continued to grow from there with some students attending a Leadership Camp and forming friendships with students they would never have otherwise met. As an extension of the Guild Crew program, a group of 19 students travelled to Cambodia to volunteer in late November. The group taught English at a primary school for two weeks and also painted three classrooms and assisted with the installation of electricity throughout the whole school (which previously had none). As part of the program, students were required to fundraise on campus prior to the trip; organising raffles, BBQs and selling party tickets. To assist with the fundraising, the annual Trivia Night profits were donated to the team. A Trivial Pursuit themed event was held at the Uni Bar where a total of 180 people attended raising over $2,000. Recreational trip participation increased substantially from 2013 with another three trips introduced throughout the year. Subsidised by the Student Services and Amenities Fee, students

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attending these trips had the opportunity to experience the Gold Coast and its most famous attractions at a fraction of the price they would normally pay. Seventy-five students completed the ‘Introduction to Barista’ course held by Cre8ive Coffee, one of the Student Guild’s valued business partners. The 3-hour, intimate class (maximum five participants) offered students the chance for some hands-on experience they could take into the workforce. Another notable course held in 2014 was Self Defence. Run on campus once in Semester 1 and three times in Semester 2, the course allowed students to learn many defensive techniques and equipped them with the knowledge to protect themselves in unexpected situations.

STEEVIE SNOOK Programs Officer


2014

93%

2013

increase in participation for recreational trips from 241 (2013) to 466 students (2014).

TOTAL TIME

Invested by GUILD CREW volunteers (across 70 events)

TOTAL WEIGHT

of resources donated to Cambodian school by Griffith University students (Volunteering in Cambodia)

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Social & Cultural Events The Social and Cultural Events department is responsible for the delivery of a variety of different events to increase student engagement and enhance the overall student experience. Providing the opportunity to socialise and interact outside the classroom helps create a culture of community and belonging amongst students. The goal for 2014 was not only to increase attendance at each event but also to improve the quality of events delivered. O’Week set the tone for the year ahead with 4,500 students collecting their welcome bag and many attending the nightly social events. During the semester, the on-campus community and cultural activities such as the Volunteer Fair, Harmony

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Day and Sustainability Fair were also very well attended. The Market Days with a new live music and chill out area have grown exponentially from previous years and saw around 1,500 students attend each fortnight. Social events such as the themed parties, Guild Ball and Race Day have also seen a steady increase in 2014 with the Guild Ball almost doubling in attendance from 2013 and Race Day selling out a week prior.

CAMERON SHERWOOD Events Coordinator


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Corporate stalls - 4500 Open air cinema - 100 Comedy Night - 150 Beach Party - 1100

AUGUST

MARCH

SEMESTER 1 2014

FEBRUARY - o-WEEK

2014 Events Timeline

Market Days - 1683 Harmony Day - 1200

Race Day - 1000 Volunteer Fair (20 not for profit organisations) - 700 Comedy Night - 200 Back to School Party - 800 Band Comp (6 student bands) - 100 Doctors and Nurses Party - 800 Market Days - 2527

JULY

SEMESTER 2 2014

BONUS FACT:

Hypnotist Show - 200 Semester 2 Movie Night - 130

15,695 lunches sold at Market Days over the year 31


SEPTEMBER

JUNE

Student Guild Ball – 450 Market Days - 1251

DJ Comp (9 Student DJs) - 80 Market Days - 2439

OCTOBER

MAY

APRIL

Sustainability Fair - 1000 Market Days - 2189 Toga Party - 1200

Ride2Uni Day - 150 Halloween Party - 1000 Market Days - 2779

Market Days - 2827

30,555 students ACROSS 32 events 32


CLUBS ON CAMPUS Joining a club on campus is a great way to meet new, likeminded people, share interests, build networks, make friends and make a difference. On the Gold Coast campus, Student Guild affiliated clubs include academic, cultural, special interest groups as well as recreational sport to competitive sports clubs. In 2014 there were 46 cultural clubs with 6,000 members and 30 sporting clubs with 1,628 members creating an overall total of 76 clubs with 7,628 members. The Student Guild has a primary role in providing all clubs with financial support and administrative guidance, enabling the continued improvement of club structures for the benefit of members and increasing diversity to cater for student needs. Clubs are provided with the opportunity to recruit new members at the Sign-on days held at the start of each semester. In Semester 1, 41 cultural and 28 sporting clubs had a stall and in Semester 2, 28 cultural and 23 sporting clubs were in attendance. The success of a club is largely due to the work of each administrative committee. To aid with this, the Student Guild held the first Clubs Conference. This included guest speakers covering topics on sponsorship, financial management, and club governance, whilst Student Guild staff addressed the processes and resources provided by the Student Guild.

Sport clubs

Cultural clubs

Due to the increasing membership base of affiliated sporting clubs and the subsequent demand for sporting facilities, the Student Guild facilitated the merger of a number of Griffith University Gold Coast clubs with local community clubs in 2014. Four new partnerships were formed in AFL, cricket, rugby league and football (soccer) and are expected to benefit the clubs in the areas of development, governance, administration, access to facilities as well as create an enhanced community presence.

In 2014, with the continued support of the Student Services and Amenities Fee funding, cultural clubs were able to apply for and access additional grants (outside of existing grants and subsidies) to support their membership base through events, activities, scholarship programs and a range of new initiatives. Through this additional funding application process, the Student Guild facilitated two United Nations Student Association students to attend WorldMUN in Brussels, bringing together over 2,000 participants from more than 75 countries for a week of lively and informed debate regarding world issues. Affiliated a cappella choir club, Serotonin, were able to compete at the Australian A Cappella Awards held in Melbourne and also received support for their club event, Voices in Paradise. Finally, the Student Guild provided funding to support two Medical Student Association members travel to Ubuntu on a medical volunteering expedition.

Sport clubs also benefited from increased Student Guild funding including 50% subsidy towards local competition registration for student members. This was an increase from 25% subsidy in 2013, as an incentive to increase local competition participation and Griffith representation in the community. In 2014 GUGC Sport welcomed many new sporting clubs including AFL, Camping Boating Fishing, Cheerleading, Chess, Handball, Kiteboarding, Running, Slack Lining and UNI-fied Dance, increasing and diversifying the number of sporting clubs on the Gold Coast campus.

42% increase in sport club affiliations from 2013 (21) to 2014 (30)

Over $20,000 in grants and subsidies was given directly to cultural clubs Overall we saw a 24% increase in the total number of cultural club affiliations from 37 in 2013 to 46 in 2014.

CAMERON SHERWOOD Events Coordinator CHRISTINA HICKMAN Sports Officer

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STUDENT GUILD AWARDS Clubs, volunteers and athletes are an integral part of the Student Guild and each year the Student Guild Awards Night is held to acknowledge their achievements throughout the year. Held on Friday 24 October, 220 attendees made up of sporting and cultural club executives and their members celebrated, and were acknowledged for their hard work and successes for 2014 across a range of award categories. Congratulations to all cultural and sporting club award recipients.

Cultural Awards

Most Outstanding Achievement by a Cultural Club: -- Surgia Membership Card, Surgical Interest Association (Surgia)

Small Cultural Club of the year: -- Serotonin

Best Event by a Cultural or Sporting Club: -- Check It Out Community Health Screening, Hope4Health

Volunteer of the Year: -- Christine Pickersgill

Cultural Club Administrator of the Year: -- Siobhan Fitzpatrick, Surgia

Cultural Club of the Year: -- Griffith University Law Students’ Association

New Cultural Club of the Year: -- Griffith Economic and Finance Student Association

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SPORTING Awards

Sporting Club Administrator of the Year: -- Ashley Ngauamo, Netball

Single Best Sporting Achievement: -- Men’s & Women’s double Gold at Australian University Games, Touch Football

Team of the Year: -- Women’s Touch Football

Sporting Club of the Year: -- Netball

Sports Star of the Year: -- Denise Pepe, Netball

CLUB SERVICE Award For the second year, Club Service Awards were presented to Club Executives with a demonstrated commitment to their club through ongoing administrative support over a number of years, and whom have a direct impact on the club’s strength and sustainability: -- Clancy Coker, Water Polo -- Stephen Petroff, Rugby League -- Dennis Bollington, Griffith Guild Toastmasters

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The Uni Bar strives to be the primary non-academic entertainment precinct on campus for both students and staff. We provide student-friendly bar prices, a diverse lunch menu with daily lunch specials, weekly games and activities, and live music. In addition to the bar facilities, our sizeable function venue is host to major parties and events for students, as well as functions for various University faculties on campus.

The year commenced with a substantial re-branding campaign implemented across staff uniforms, signage, publications and marketing collateral, all of which complemented the newly refurbished Uni Bar and Function Centre upon project completion end-of-year. There were a few slight interruptions due to the refurbishment over the course of the year and therefore we focussed our efforts on maintaining a fun and welcoming atmosphere for all Uni Bar patrons, working around construction schedule constraints.

2014 resulted in particularly good attendance at our themed and major events including St Patrick’s Day, Oktoberfest, State of Origin and Melbourne Cup Staff Luncheon. Friday Raffles proved to be a popular new initiative with prizes such as grocery bags, meat trays and other student staples where we elected to allocate raffle tickets sales to a cultural or sporting club each week. As a popular live music and entertainment venue, the Uni Bar also continued to provide a platform for Queensland Conservatorium of Music students to perform in front of a crowd among other external artists booked for regular gigs.

Function bookings in 2014 remained very positive for the first half of the year with clients booking months in advance to secure the venue. Many organisers appreciated the extra equipment we had for hire, which saved them sourcing from multiple suppliers. We catered for various events from birthday parties, trivia nights to conferences, all with great success. Due to the refurbishment, the Function Centre was closed for the duration of Semester 2 and we moved what events we could into the Uni Bar space after trading hours.

Weekly Activities During each semester the Uni Bar coordinated weekly games and activities for students to participate in to encourage engagement outside of the classroom for both domestic and international students. Each activity was free and designed to act as an easily accessible recreational outlet. We experienced positive uptake in 2014 as outlined in the total participation numbers detailed below.

2014 WEEKLY ACTIVITY PARTICIPATION BINGO

988 111

1,243

TRIVIA JAG THE JOKER POOL COMP

1,002 116 291 59

DOMESTIC STUDENTS

37

TOTAL: 1,099

TOTAL: 350 INTERNATIONAL STUDENTS

151

TOTAL: 1,394

TOTAL: 1,118


Food and drink Beverage prices remained competitive and we offered additional discounts to patrons through regular happy hour promotions each week. Special thanks must go to our major supplier Lion Beer, Bacardi, Coca Cola, Diageo, Red Bull and Wild Oats, who also provided a range of quality giveaways and promotions throughout the year. The Uni Bar Coffee Kart continued to prove very popular, particularly with students and staff coming in for early lectures purchasing coffee, tea, hot chocolate, milkshakes, and iced coffee. We continued to provide the cheapest coffee on campus, and the Student Guild KeepCups continued to encourage patrons to consider the environment and reduce wastage and were rewarded with discounted refills. The Coffee Kart closed on Friday 17 October to make way for the refurbishments in the bar area and will be relocated to the Student Guild’s Village Café in 2015. With the opening of the new Gold Coast University Hospital and G-Link light rail service the Uni Bar benefited with an increase in customers ranging from the general public, hospital staff and of course Griffith University students and staff.

In closing I would like to thank all valued patrons and clients who journeyed with us through the ups and downs of refurbishments over the course of 2014. I would especially like to mention our major sponsors and business partners for 2014 – Griffith University, Melbas, Lion Beer, Wild Oats, Coca Cola, Red Bull, CaterCare, Smiths, Diageo, Griffith University Village and Creative Coffee. We are grateful for your support and assistance with the provision of quality and affordable services to Griffith University Gold Coast staff and students.

In its second year the Uni Bar Social Club boasted 835 members, continuing to provide the following benefits for a $5 membership fee: -- Complimentary key ring with unique Social Club member number -- $0.60 discount on Daily Lunch Specials -- Discounts on beverages at the Uni Bar and Coffee Kart -- Weekly Cash Draws and Jackpot Draws -- Invitations to exclusive Social Club events held at the Uni Bar -- E-newsletters and updates regarding upcoming events and activities. As part of the Social Club’s Cash Draw promotions, Members benefited from a total prize pool of just under $2,000. Exclusive member only events also proved successful offering Social Club Karaoke each semester (86 attendees) and a custom XXXX Brewery for a small group of interested members.

Thank you to all Uni Bar staff members who ensure the smooth day to day operations of the venue. Your hard work and dedication is greatly appreciated, all of which contributes to such an incredible work culture and environment. Finally I would like to thank all Student Guild staff for being such a great team to work with. I am looking forward to welcoming students to the new Uni Bar in 2015, and making it an even bigger and better year in the new venue.

REBECCA CLARK Venue Manager Uni Bar & Function Centre

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Uni Fitness opened its doors in 2014 to a newly refurbished reception area and a much awaited cycle studio. Uni Fitness membership numbers remained comparable to 2013 figures, as did Group Fitness attendance. Health and fitness is a lifestyle and we always aim to provide a positive, energetic and professional environment for our new and ongoing members. The facility upgrade, purchase of a number of new pieces of gym equipment and re-brand roll-out certainly assisted in achieving this. This year Uni Fitness introduced our very own, and much needed, cycle studio. As such we were able to free up our Group Fitness room allowing members to utilise the additional space and time to box, stretch, dance and exercise in general. Sport and recreation clubs on campus also hired the room for activities and group practice. The highlight for 2014 was once again the annual Mother’s Day Classic which is an annual event held to raise funds and awareness for breast cancer. The Uni Fitness and Griffith University team was successful in winning the award for Largest Tertiary Team for the second year running.

JEANETTE SHEPHARD Manager Uni Fitness Health Centre

GYM ATTENDANCE Total 2013

Total 2014

% Increase

43479

44195

2%

Total 2013

Total 2014

% Increase

Total Actual

12315

10136

-18%

Total Capacity

23098

28156

22%

% of Capacity

53%

36%

-32%

Total Attendances

GROUP FITNESS ATTENDANCE

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MEMBERSHIPS / CASUAL VISITS SOLD Total 2013

Total 2014

% Increase

Gym Only

764

749

-2%

Group Exercise Only

196

144

-27%

Gym + Group Exercise

423

431

2%

1383

1324

-4%

1281

995

-22%

Total 2013

Total 2014

% Increase

Domestic Student

623

600

-4%

International Student

428

573

34%

Staff

40

79

98%

Community

23

22

-4%

Sports College

58

46

-21%

8

3

-63%

Casual Visit

MEMBERSHIP CATEGORIES SOLD

Sports Scholarship

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The Uni Store was predominately a university bookshop, operating as The Campus Bookshop, until the end of 2013. In 2014 it was renamed and rebranded as The Uni Store. The rebranding included a new logo and uniforms, and the needs of staff and students were assessed under several categories including: ---------

Gifts and souvenirs A wide drink selection Groceries Confectionery including a range of health bars Clothing merchandise Newspapers and magazines General books Stationery

The Uni Store conducted a major refit and expanded many product lines including stationery, clothing merchandise and an extensive range of giftware in order to meet the needs of, and appeal to, staff and students alike. A bulk lolly wall was introduced and this has proved hugely popular. Confectionery sales for the year totalled $181,617 which was 12% above budget. Healthy snacks are also available so customers have options to choose from. Modern fixtures and fittings, together with a great new shop layout, have transformed this once tired area into a vibrant, attractive retail space where students feel comfortable and want to shop. Students and staff are now able to get a range of products at very competitive prices without having to leave the campus. The convenience factor cannot be underestimated as there are times when people do not have the time to go shopping off campus. Our purpose was to make a modest return on our investment and give students an exciting retail experience.

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One of the highlights of the year was the amount of positive feedback we received from students and staff as to how good the shop looked and the range, quality and price of stock that was available. Another highlight was a promotion The Uni Store did for Relay for Life in October. This is a fundraiser the Student Guild organised in conjunction with the Cancer Council Australia. All the staff had great fun getting behind this worthwhile cause and as a result, The Uni Store raised close to $4,000. We have also created our own interactive Facebook page where there are prize giveaways and customers are kept informed of any new and exciting products. In some ways, 2014 was a journey into the unknown as a lot of the products now being sold had not been sold previously. However a good deal of time was spent finding and researching products and making sure they would fit in to give us the right product mix. Overall we have been really pleased with the results. I believe we more than met our goals and aspirations in 2014 and I would like to thank all The Uni Store staff and Student Guild management for their ongoing support throughout the year.

DEBBY HAGUE Manager The Uni Store


Village Café is located on the south side of the Griffith University Gold Coast Campus and services a wide range of customers including the following:

Over 50% of Village students are internationals from countries including USA, Canada, China, Korea, Japan, Germany, France, England and South Africa.

-----

The Village Café is continuously striving to meet our customers’ wants by introducing innovative new products, providing value for money and good customer service in a safe and friendly environment.

Griffith University Village residents QIBT and GELI students Researchers and staff from nearby research centres Students and staff from the Queensland Academy of Health Sciences High School -- Griffith University students and staff -- Neighbouring residents We are the only shop in the immediate precinct and we supply a wide range of café lines including coffee, drinks, sandwiches, burgers and other hot foods. We also stock a range of convenience items including snack foods, groceries and stationery. After a good deal of planning in 2013, 2014 was all about increasing our capacity to service what had been to date a rapidly expanding market. The shop was rebranded and completely refurbished to give it a whole new look and feel. New upgraded equipment including walk in fridges and freezers were introduced which allowed us to expand our range and meet the increasing demand more efficiently. This allowed us to expand our range of drinks, and our menu now includes hot BBQ chickens together with a range of other hot dishes that have proved to be hugely popular. The feedback on the refit and makeover has been very positive with students saying it is a much better use of space and a lot more inviting and attractive.

Casey Frewin was employed in July 2014 to take over the Assistant Manager role and she has proved to be a valuable addition to the Village Café team. A decision was made during 2014 to build an undercover collaboration space outside the existing shop. This collaboration space will include free Wi-Fi access and charging stations. Students should find this a great place to meet, socialise and study. This project will be completed in early 2015. I would like to thank all my staff, especially Casey, the staff of Griffith University Village (namely Ky Lower, Sean James and Dan Moore), and the Student Guild staff (particularly Dennis Bollington, Commercial Manager), for their ongoing support throughout 2014. I am confident we can continue to grow in 2015.

SHAUN EDIE Manager Village Café

Despite not being fully operational for the first two months of the year, Village Café sales exceeded budget for the year and the total was up 13% on the prior year. We serviced 75,000 customers for 2014 which was 6,000 more than the previous year.

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MARKETING The Student Guild is well-known for providing quality events and services on the Gold Coast Campus however our image and brand perception has typically been somewhat unreflective of our successes. Consistent and professional branding is crucial to how our stakeholders, both internally and externally, view and interact with the Student Guild. Following the establishment of a marketing department late 2013, our objectives for 2014 included: -- Enhance the presence of the Student Guild on the Gold Coast Campus -- Improve the professionalism of programs and services delivered by the Student Guild and all sub-departments or outlets. The Student Guild is more than just ‘fun’ - we provide services and programs to support club administration, sporting activities, student health and welfare, securing accommodation and employment as well as professional development and skills for study outside of the classroom. A visual identity reflective of everything the Student Guild encompasses was a particularly crucial objective. -- Produce consistent marketing collateral and publications for the purpose of making our services more easily identifiable and therefore more accessible. -- Position the Student Guild as the primary delivery agent for sporting, cultural, recreational and advocacy based services on the Gold Coast campus. A new logo was developed and rolled out across all Student Guild departments. The ‘G’ icon symbolises the interdependent relationship between the Student Guild and student population. There cannot be one without the other. Each of the six sections that make up the ‘G’ represents our core departments or outlets. -------

Student Student Student Student Student Student

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Support and Advocacy sport (GUGC Sport) recreation (Events and Programs) volunteers (Guild Crew) health (Uni Fitness) amenities (The Uni Store, Uni Bar and Village Café)


THE

STU D EN T

G UIL D

N ET WO R K

Social Media: *New* Student Guild Facebook - 3,127 likes *New* GUGC Sport Facebook - 523 likes Uni Bar Facebook - 3,011 likes Uni Fitness Facebook - 505 likes *New* The Uni Store Facebook - 359 likes *New* Village CafĂŠ Facebook - 256 likes *New* Instagram - 274 followers EDM: Student Guild - 8,899 subscribers Uni Bar - 559 subscribers (Social Club members) Uni Fitness - 961 subscribers (members) In accordance with the new identity, it was also important we focussed our attention on mechanisms for increased student engagement. In 2014 we created five new social media accounts, established a database for electronic direct marketing (EDM) and maintained communication via digital screens, static noticeboards, GuildConnect app and our primary tool, the Student Guild website.

Website: 120,239 total hits GUGC Guild Connect app: 2,951 Apple users 469 Android users

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The new GUGC Sport identity was a particularly large project. Students have represented the Gold Coast Campus in green and gold colours for the last 20 years in both community competition and University Games. Although embedded in a strong tradition, in 2014 it was timely and essential to adopt the University’s colours and represent the campus accordingly. We rolled out the red, black and white across 30 sporting clubs inclusive of local competition teams and launched the new representative look at the Northern University Games. The new colours and sport identity embodied a new team, a new culture and uniformed approach to the sporting success of Griffith Gold Coast.

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Orientation in 2014 was also certainly a highlight for the Student Guild from a branding perspective, in addition to the quality delivery and success of the events we provided. Our student diary proved very popular, distributing 7000 copies within the space of just under three weeks (O’Week to Week 3 Semester 1). In 2013, we were unable to distribute 10,000 copies by the end of that same year. Of 172 student survey responses received, 95% rated the diary 3 and above, 87% rated it 4 and above and 67% rated the diary 5 out of 5 (1 being useless and 5 being awesome)! Overall, feedback has been incredibly positive from both students and Griffith staff and our achievements were recognised at the 2014 ACUMA Awards for Excellence in Campus Service, as part of the Tertiary Access Group (TAG) Conference. The Student Guild was awarded:

Max Duff was contracted mid 2013 as our Brand Consultant overseeing the re-brand from consultation phase through to implementation, producing every publication and design requirement along the way, in conjunction with our Publications & Multimedia Officer, Teresa Dawson. Max’s talent and enthusiasm to see the Student Guild’s potential come to life in a visual sense has been invaluable and we thank him for his hard work over the past 18 months. We look forward to the continued successful and professional delivery of our services in 2015.

JESSICA BROWN Marketing Manager

-- Best Student Diary -- Best Promotional Clothing Range or Product - GUGC Sport

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SPONSORS & SUPPORTERS Griffith University Gold Coast Student Guild would like to thank the following partners for their support over the past year.

exp res

s

hair @ uni

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The Link (G07) Parklands Drive PO Box 96 Gold Coast Campus Griffith University QLD 4222 www.gugcstudentguild.com.au Ph: (07) 5552 8724 Email: guildinfo@griffith.edu.au

Student Guild Annual Report - 2014  
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