Guardsman Limited Welcome Booklet

WELCOME TO

WELCOME TO

Dear valued client, I would like to take this opportunity to welcome you to Guardsman and thank you for choosing us as your security service provider.

At Guardsman we strive to provide our clients with the highest level of security in the industry by providing you with a team of well-trained Security Officers and a dedicated management team. We are truly excited about this partnership and look forward to enhancing the safety of your people and assets while giving you peace of mind so you can focus on your core business.

We’ve created this package to provide you with valuable information about the service we provide to help you along this transition. We appreciate your business and look forward to a long-lasting relationship as your security partners.

Sincerely,

David A. Whittaker Managing Director Guardsman Limited

HERE’S WHAT YOU’LL LEARN

Why you made the right decision

Billing process

Meet our team

Upgrading your security

Your customer portal

Emergency contacts

WHY YOU MADE

THE RIGHT DECISION RELIABLE COVERAGE With over 7,000 security officers across the island, we give you a dependable and reliable pool of Officers.

TRAINED OFFICERS Officers are prepared for work through our certified training school plus our own Guardsman University offering free online courses.

COMPLEMENTARY SECURITY CONSULTATION We audit your location and make recommendations on how you can be more secure.

DEDICATED CLIENT RELATIONSHIP EXECUTIVE Our team of highly trained CREs are relationship specialists dedicated to meeting your needs. Where corrective action is needed, they are ready to swiftly handle it.

3600 SECURITY We do everything security! Cameras, alarm systems, access control, vehicle tracking, background checks, investigation, currency management, even artificial intelligence, you name it!

MEET YOUR

DEDICATED TEAM The Customer Service Department is dedicated to supporting you with any aspect of the Guardsman Group’s service and will handle your needs with speed and passion for what they do best - making you happy!

Roxan Wais-Shirley

Sasha Johnson-Harris

Zoe Alexander

Lacian Roache

Shackeria Simpson

Toni England

Desli Gabriel

General Manager Sales, Marketing & Customer Service

Customer Service Manager

Client Relationship Executive (Team Lead) Kingston 876-833-8893

Client Relationship Executive (Special Projects) Kingston 876-909-8711

Client Relationship Executive Mandeville 876-773-5187

Client Relationship Executive Montego Bay 876-815-5551

Client Relationship Executive Kingston 876-224-3209

OPERATIONAL TEAM The Operations team are the people who manage and direct the day to day security processes enabling your security personnel to report for duty and protect your business.

KINGSTON (REGION 1)

MONTEGO BAY

EWARTON

NEGRIL

Tamara Smith Regional Manager 876-997-4996

Francis Amair Regional Manager 876-822-9336

Denzil Nelson Area Manager 876-332-3607

Sunil Bunsee Regional Manager 876-322-7306

Ricardo Smith Operations Manager 876-825-5938

Robert Pullar Operations Manager 876-781-3720

KINGSTON (REGION 2)

MANDEVILLE

PORTLAND

OCHO RIOS

Captain Jevan Brown Regional Manager 876-566-1450

Major Courtney Dunkley Regional Manager 876-224-5501

Marvin Wright Area Manager 876-997-1960

Captain Craig Lewis-Mayne Regional Manager 876-345-6535

Mark Whyte Operations Manager 876-322-9056

Charles Hanson Operations Manager 876-322-5298

Shaniece Edwards Operations Manager 876-314-0288

CHECK OUT YOUR

CUSTOMER PORTAL We use a Guard-force management software which allows our Officers to book on and off their duties with an electronic device that helps us improve quality control and the service we provide to you.

Your Customer Portal allows you to have electronic access to the timesheets and guard schedules.

HOW TO

LOG IN

STEP 1 Copy & paste the URL in your browser. *Ask your Client Relationship Executive for your URL and credentials.

Please use Google Chrome for the best experience.

STEP 2 Enter your username and password.

Account Key: DC2EF5AF STEP 3 Watch this demo video that shows you how to use the portal. It’s easy!

WATCH OUR DEMO VIDEO

Hover over the QR code to watch the demo video.

LET’S TALK

BILLING BILLING CYCLE Our standard billing cycle is from the 1st to the 15th and the 16th to the last day of the month.

Example: August 1 – 15 August 16 – 31 eBILLS We send invoices via email so please be sure to provide us with the email address that all invoices should be sent to.

BILLS DUE Our standard deadline for payment is within 7 days of receipt of invoice. Check your contract for your billing information.

GUARDSMAN GROUP LOCATIONS

KINGSTON

ST. CATHERINE

MANDEVILLE

MAY PEN

4 Nugent Road Ewarton

84 Manchester Road

55a Manchester Avenue

MONTEGO BAY

ST. MARY

PORTLAND

NEGRIL

1219 Providence Way Ironshore

71 Jamaica Beach Tower Isle

21 Sommers Road Port Antonio

Monte Vista Nompriel Road

107 Old Hope Road Kingston 6 2-6 Emmaville Crescent Kingston CSO 14-16 Balmoral Avenue Kingston 10

TAKE YOUR

SECURITY TO THE NEXT LEVEL We offer everything you need to secure your home and business. As a client, you are eligible for special discounts!

SECURITY CAMERAS

SMART SECURITY

24-HOUR MONITORING & RESPONSE

VEHICLE TRACKING & DASHCAMS

ID CARDS & ACCESSORIES

BACKGROUND CHECKS

Our security assessments are FREE so contact us NOW! (876) 930-SAFE (876) 322-SAFE sales@guardsmangroup.com guardsmangroup.com ACCESS CONTROL

WE’RE HERE FOR YOU!

CUSTOMER SERVICE (876) 930-SAFE (876) 322-SAFE customerservice@guardsmangroup.com guardsmangroup.com

JOIN THE COMMUNITY! @guardsmangroup

EMERGENCY CONTACT (876) 928-2246 | 823-6000 | 823-6008 | 999-8892