308 JUNE 20 – Gryffe Advertizer - updated

June 2020

TRAVEL ACTUALLY - YOUR LOCAL PROFESSIONAL CARING WORLDWIDE TRAVEL EXPERT

Who could ever predicted that the World would simply and very suddenly ‘CLOSE DOWN’ with all travel cancelled for the foreseeable future.

In these completely unprecedented times, our first thoughts must go to the victims of this horrendous disease; to their families; loved ones and friends, many of whose lives may never be the same again.

We join with the nation in thanking all on the front line and all key workers who look after us and work hard to provide vital services, some of which have long been taken for granted.

At Travel Actually, we also have been working very hard to ensure that all our customers have been and continue to be well looked after.

This period is the most challenging we have ever faced in our industry and we wish to extend a huge ‘Thank you’ to every one of our disappointed customers. Your continued loyalty; patience and support which has never been more appreciated.

With every holiday being cancelled from mid-March through to June, and now some in July, we have been very fortunate to be able to re-book many for next year when they can look forward to enjoying their holiday even more. Cruise customers in particular have been offered super incentives to re-book and most Cruise Lines have adopted a very flexible cancellation policy on all future bookings.

For those of our customers who prefer to have their money back, we have worked hard to ensure that every customer who has requested it has received a full refund.

As the wave of cancellations continues weekly, the situation is ongoing, but customers trust us to know that we are fighting their corner and we will do everything we can to assist.

With many adverse media reports about Travel companies refusing to refund, or failing to respond to queries, our customers have been very grateful and appreciative that we are always here to help and we have remained in close contact with them throughout.

In fact, we have received many calls from people who haven’t even booked with us, looking for help and advice.

Hopefully they may remember when it comes to booking their next holiday!!

As to the future - well we can say that - YES people are booking!! Some for later this year when hotels and borders expect to reopen, and many for 2021.

There are many incentives to book now, with lots of promotions to encourage folks to book. Those offers, together with the huge number of re-bookings already in place will make 2021 a very busy year.

Hotels, airlines and cruise ships are having to change and rethink their strategies to make travel as safe and secure as possible. Some are hoping to achieve this before the Summer is over!

We will get back to normal, except the ‘new normal’ may look a bit different in all areas of our lives.

So many of you have missed out on that long-awaited break or dream holiday. Let us help you start planning your 2021 adventure! Never more than now have we needed something to look forward to.

Looking forward to a holiday is often what keeps us going and a large part of the fun. We all enjoy the planning process; the chats with family and friends about where we’re going; what we will see and do, and then recounting all those memories we created. Those special memories are partly what helps us get through these difficult times.

Book now with a fully bonded ABTA company, using only well vetted and recognised holiday companies, who offer a personal and professional service. Our shop may be closed, but it is business as usual. Our staff have a combined specialist experience of over 90 years in organizing Travel plans.

You just can’t buy that experience, and in times like this it’s most appreciated.

To get in touch leave a message on our office number on 01505 871970, call 01505 703007 or simply email info@travelactually. co.uk and someone will get back to you.

Thank you to all once again, and keep safe and well,

Arlene and all at Travel Actually!

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