WIND OF CHANGE in Tricity: The BSS Forum and theOutsourcing Stars Gala 2022 2022 saw the 9th edition of the flagship Pro Progressio event, recognized as one of the most inspiring networking events that yet again brought the BSS sector in Europe together

For the first time, and in line with the “Wind of Change” leitmotif, Pro Progressio decided to move forward with an updated formula for its annual gathering. This meant supplementing the Forum and the Gala with the "My Work, My Development, My Choice" Job Fair, which included workshops for students and employees of companies within the BSS. Job Fair’s agenda was designed to cater to the needs of both the managers and employees from Poland and abroad interested in starting their careers in the modern business services sector. This was a pioneering move as nothing of the kind was organized in Poland ever before. Held in the impressive building of the Academy of Fine Arts in Gdańsk, the Job Fair was visited by more than 800 people.

City Tour ranked among the most popular fringe events happening around The BSS Forum and the Outsourcing Stars Gala. Its participants toured the most interesting office locations in Tricity and had the opportunity to pay site visits to some of the topclass Tricity facilities boasting the best arrangements for their tenants.

"Before Night" – an evening of networking that took place on the eve of The BSS Forum – was a well-attended affair, as so often is the case. Held in the stylish interiors of the 34th floor of the Olivia Star skyscraper, its participants reveled in the spectacular city and coastline panorama until late into the night, all while nibbling away on snacks and wine. Many guests kicked off their evening with a visit to the Olivia Garden, a truly astonishing tropical garden located on the building’s ground floor.

The BSS Forum took place at the Courtyard By Marriott Gdynia Waterfront hotel. Several hundred participants and several dozen speakers from Poland and abroad were there that day. Debates and lectures formed a program strongly focused on current trends and challenges in the area of modern business services. The proceedings were divided into three parallel streams that covered the following areas: Business, Sales and Development, and HR. The event’s special guest was Peter Ryan from Ryan Strategic Advisory based out of Canada. He revealed the exclusive list of the hottest and most desirable BPO locations in the world in 2022. Wiktor Doktór, CEO of Pro Progressio, remarked: The main objective of ‘The BSS Forum’ remains the same – discuss the most important topics and challenges faced by the modern business services industry. Nearly 400 participants from Poland, Europe, and Canada is a testament to the fact that we prepared an agenda that met their expectations. I am thrilled that this year we have also added the Job Fair event to The BSS Forum; it proved to be the missing piece of the jigsaw and we know already that the it will become a permanent fixture of our events in the future. Tricity was supposed to experience the wind of business changes. Itmost definitely happened.

One of the staples and among the most anticipated moments across all Pro Progressio events was the ninth edition of the Outsourcing Stars Gala. Hundreds of guests gathered in the industrial setting of the Plenum building located in the Gdańsk Shipyard in order to take part in celebrating past 12 months in the BSS industry. As always, excellent live music made for a truly breathtaking experience.

The results of the Outsourcing Stars competition were revealed at the Outsourcing Stars Gala.

This award honors the fastest growing companies and the most prominent business environment organizations in the business services sector. A total of 13 prizes were awarded.

BPO: INFOSYS

CALL CONTACT CENTER: TRANSCOM WORLDWIDE POLAND SSC: 3M GSC POLAND

IT – SOFTWARE DEVELOPMENT: SOFTSERVE POLAND

PERMANENT RECRUITMENT: MANPOWERGROUP IT CONTRACTING: LINK GROUP

INNOVATIVE BUSINESS SOLUTION: INOVATICA AGV

MANAGER OF THE YEAR: MAREK SZUL – VICE PRESIDENT, LIONBRIDGE