Parts Support Services
Address
1600 1st Avenue East
Milan, IL 61264
Parts Support Services: Hours of Operation
All Parts Support Service ExpertConnect Options will be unavailable between 12:00pm and 12:30pm CT Monday to Friday
This down time will allow our agents to focus on activities such as continuous improvement training, team meetings, process improvement projects, etc. with the goal of improving overall dealer experience.
Reman Engine
Monday to Friday: 7:00 a.m. – 4:30 p.m. CT
Returns (Non-Core) Monday to Friday: 7:00 a.m. – 4:30 p.m. CT
Overage/Shortage Monday to Friday: 6:00 a.m. – 4:30 p.m. CT
Post Shipment Support Monday to Friday: 6:00 a.m. – 4:30 p.m. CT
Order Management Specialist Monday to Friday: 6:00 a.m. – 8:30 p.m. CT
• After hours flash plus will-call support 8:30 p.m. – 6:00 a.m. CT
o For afterhours support call 309-886-9122
o ExpertConnect tickets are not supported after hours. Saturday: 7:00 a.m. – 6:00 p.m. CT
• After hours flash plus will-call support 6:00 p.m. (Sat) – 6:00 a.m. (Mon) CT
o For afterhours support call 309-886-9122
o ExpertConnect tickets are not supported after hours.
309-886-6880
•Parts Availability
•Order Guidance
•Special Terms Assistance
•D2D Requests
•Expedited Carrier Guidance
•Re-Direct/Misdelivered Freight
•Invoicing Error Investigations
•Core Returns Process Guidance
•Reman Engine Availability/Promise Date
•Reman Engine General Inquiry
•Repair/Return Process Guidance
•Daily/Misc Returns Process Guidance
•Freight Reimbursement (Return ID Only)
•Return ID Status
•Repair Return Order Inquiry/Change Request PSS Returns 309-886-6805
•Cancel a Return ID
PSS Order Management: pdcpssordermanagement.johndeerepdc@expertconnect.johndeere.com
PSS Post Shipment: pdcpsspostshipment.johndeerepdc@expertconnect.johndeere.com
PSS Reman: pdcpssreman.johndeerepdc@expertconnect.johndeere.com
PSS Returns: pdcpssreturns.johndeerepdc@expertconnect.johndeere.com For additional training click here for a video click here Using ExpertConnect to Reach John Deere Support Teams - ExpertConnect
Order Management After-hours Flash Plus Will-Call support is available VIA PHONE ONLY.For After Hours support, Call 309-886-9122 ExpertConnect tickets are not supported after hours.