Pet Boarding and Daycare Expo West 2020

Program Guide

www.PetBoardingExpoWest.com

Trade Show TRADE SHOW HOURS: WED & THURS: 10AM to 4PM One of the most exciting parts of the week is your chance to visit booths from all over the nation. Many will be offering fantastic bargains, show specials, and discount pricing. Get ready to stock up!! See state–of–the–art equipment. Talk to movers and shakers in the industry. Bring your staff and let them have a great learning experience!

For a complete list of exhibiting companies, go to PetBoardingExpoWest.com

REGISTER ONLINE!

www.petboardingexpowest.com

GRAB YOUR COPY TODAY! This book teaches you to properly identify social cues, understand their purpose, and apply them correctly to connect more deeply and communicate more clearly with the dogs around you.

BARKLEIGHSTORE.COM

Monday Daycare Program

Your Dynamic Dog Daycare: CREATING, MANAGING & WORKING IN A SUCCESSFUL DAYCARE BUSINESS Amanda Crook & Jessica Finnegan

What causes some dog daycare businesses to thrive, while other struggle? Jessica and Amanda, who have owned, managed and consulted with daycares and boarding facilities all over the country, will share what separates the exceptional from those that fall short. In this four-hour, interactive and informative program, learn what you can do in both handling the dogs, as well as in the back end of your business to make it a success. Some of the topics discussed will include, dog behavior, body language, play groups, creating a marketing plan, staffing investment, telling the story from the dog’s eyes, and justifying cost and price increases. The program will finish up with a Q&A session with these industry experts!

This program is four hours long on Monday April 27th from 1 PM – 5 PM

Keynote Speaker MONDAY 6:30–8 PM Free to all attendees.

Your Prosperous

Pet Business: HOW TO TURN THE STRESS FROM SUCCESS INTO FUEL TO CREATE THE BUSINESS YOU WANT Kristin Morrison

Kristin Morrison, founder of Six-Figure Pet Business Academy™, grew her pet care business from a thought to hugely successful company. And in her keynote address, Kristin will share how her pet business initially grew by accident and what she had to learn in order to grow the business on purpose, how what she most wanted (success) brought something she didn’t want (stress) and how she worked with that stress to eventually create a 3-day workweek.

Kristin will also talk about the negative mindset that not only kept her business from being profitable, but also had her working 12-14 hour days. She’ll share the unusual method she used to break free from that negative mindset in order to make more profit, have more time and fall in love with her business again.

Monday Evening

Meet & Greet

MONDAY 8PM–10PM Come join your pet care peers, for the opening night meet & greet, immediately following the Keynote Address. Free to all attendees!

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Owner/Manager Seminars

Tragedy What to Do When

Hits

Jessica Finnegan

No one wants to think about a guest getting severely hurt, sick or suddenly passing away. During this seminar, Jessica will share real life tragedies that have occurred within our industry resorts and the Do’s and Do Not’s to achieve the best outcome. Set yourself, your staff and your business up for success by attending this session where we will have discussions around taboo situations that no one wants to talk about and address how to communicate and respond appropriately. Find out what processes you can put in place now to prepare for when a crisis occurs.

This program is two hours long on Tuesday April 28th from 9 AM – 11 AM

Management Success Series Laura Laaman

Managers tend to be excellent pet care providers, but often haven’t received training in key management skills. While having quality management tremendously helps day-to-day business, it’s also a critical system for the overall success and continued growth of your company. This series will teach managers (and owners) leadership skills specific to this industry in such important areas as: • The Role of a Successful Manager • Time Management • Setting & Meeting Goals • Effective Communication with Employees • Dealing with Difficult Customers

• Hiring & Interviewing • Promoting from Within • Employee Discipline • Motivation • Meaningful Meetings

This program is four hours long on Tuesday April 28th from 1 PM – 5 PM

Owner/Manager Seminars

Systems with Soul: ORGANIZED, FUN & FOCUSED GROWTH

Eric Beck Growing your pet care facility comes down to procedures, policies, and systems that accomplish two things 1) make sure the work is done right every time, and 2) keeping your team motivated and focused on growth. This two-hour workshop will help owners, general managers, and area managers learn best practices for standard operating procedures, key performance indicators (KPI’s), and systemization so that your facility can achieve full potential.

This program is two hours long on Wednesday April 29th from 4 PM – 6 PM

The Customers is Not Always Right:

A COMMON SENSE APPROACH TO CUSTOMER SERVICE Phillip Paris “The customer is always right”...or are they? This phrase from the 1900’s has long been used as the standard in customer service and client relations, but is it the best practice? The main reason a customer will leave is based upon the service they receive. Join Phillip for an insightful and humorous session of common mistakes made in customer service in the pet care industry and learn why you lose customers and how to keep them. Also, you’ll learn his #1 tip for generating 5-Star reviews and staying ahead of the online review machine!

This program is one hour long on Thursday April 30th from 11 AM – 12 PM

Owner/Manager Seminars

From Buildout to Daily Operations:

SETTING UP YOUR FACILITY TO MAXIMIZE PROFITABILITY

Ashley Caywood & Adam Boucher

Writing your business plan, securing financing, procuring the perfect location—when it comes to launching a new facility or growing your existing one, you may feel like once you have the keys in hand and the money in the bank, the hard part is behind you. On the contrary, you’re just getting started! The decisions you make to ensure your facility and your team are set up to run as efficiently as possible will have a direct impact on your business’s profitability for years to come. This session will cover the essential things you should be thinking about to maximize efficiency as you start or grow your business. From facility layout to daily operations schedule, and all the checklists and processes in between, you’ll walk away with actionable improvements you can begin implementing today!

This program is one hour long on Wednesday April 29th from 9 AM – 10 AM

DEAFENING DOGS

CRUMBLING KENNELS

D OI AV THE PITFALLS CHAOTIC CLEAN UP

DAIL Y DISO RDER

SOGGY STRUCTURE S DEFECTIVE DRAINAGE

BOARDING KENNELS: THE DESIGN PROCESS

Current facility or new facility, this must-have book will help you craft a business that runs smoothly from the inside out! Features tons of color photos, helpful diagrams, blueprints, glossary of construction and design terms and so much more!

Another drain choice is using kennels that raised off 2)are Wait. the floor.

SENT FOR PRICING •

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ESTIMATED COST

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Drive Walks

MATERIALS •

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Building Framing

• Roof Framing 6) existing Vacuum.floor This drain pipe is routed to an Interiorthese Partition Framing drain in the room.•Because kennels have a EQUIPMENT RENTAL drain pipe below them, there is a step of about eight inches or so• off Crane the building floor up and into the kennel. If• a floor drain is available in Construction Fencing the room, this may be a good option for kennels • Job John in an existing building and for kennels in levels above grade. This• is Dumpster especially helpful when Scaffold renting a space as• these kennels may easily be moved. They are not permanently mounted to GENERAL CONTRACTOR the building, but are sitting on the floor.

ELECTRICAL CONTRACTOR

INSULATION CONTRACTOR DRY WALL CONTRACTOR

WWW.BARKLEIGHSTORE.COM

7) Vacuum some more.

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Boarding Kennels: The Design Process

8) Dry and ready for guests.

Part 13: Cleaning Without Drains

PLUMBING CONTRACTOR MECHANICAL Part 10: CONTRACTOR Drain Types & Locations

ON SALE NOW AT

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Image courtesy

ITEM of The Mason CONCRETE

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Owner/Manager Seminars

High Tech & High Touch: PROVIDING AN OUTSTANDING CUSTOMER EXPERIENCE & INCREASING YOUR MARKET Jamie Damato Migdal Technology has revolutionized the pet care industry, and it has made things for the customer easy and convenient every step of the way—from selecting a provider to making reservations to paying invoices.

But to provide high quality customer care, you need high quality staff. Join Jamie as she discusses technology solutions and how they can produce

operational efficiencies while still providing the high-touch staff training and customer care that can bring the “wow” factor to your organization. Jamie will provide resources and give an overview of both niche and generalist tech platforms, as well as provide examples of how tech solutions can be applied to your business for time and financial efficiencies.

This program is one hour long on Thursday April 30th from 2 PM – 3 PM

Network with fellow pet boarding professionals at our round table luncheons.

Luncheon ticket holders can enjoy a delicious meal while discussing the industry with those who are just as passionate about caring for pets. Share stories, “talk shop,” or use the provided discussion questions to guide your conversation during this time of camaraderie with like-minded pet care professionals.

Luncheon events are included with the Gold & Basic Deluxe and Do it All Deluxe packages. They can also be purchased separately.

Owner/Manager Seminars FOR YOUR FACILITY

Greg Taylor

It is hard to overemphasize the importance of selecting the right animal enclosures for your pet resort. These days, this means multiple types, designs and materials to meet the different housing needs required in a modern facility. Customers want to feel good about where their pet will be staying, so the dog runs and enclosures need to make a flattering first impression. These needs also have to be balanced with safety for facility staff, protection for the pet guests, as well as disease prevention and operating efficiency. In addition, the animal enclosures are often one of the biggest line items in the construction budget. This presentation will focus on recent trends in pet resort housing, since the choices have grown dramatically in recent years for gates, isolation panels, and accessories.

This program is one hour long on Thursday April 30th from 9 AM – 10 AM

Looking to start a pet care facility or want to improve the one you already own? Our personalized approach to consulting helps you get exactly what you need no matter the stage you’re in.

We can help with:

Amanda Crook

Sara Beth Pinson

We will have one-on-one consulting sessions available at the expo. The cost is $100 for a 30-45 minute session.

Contact us today to reserve your time slot! doggiedaycareconsulting.com amanda@pawtropolis.com

• • • • • • • • • •

Company Branding Staff Training Pricing Strategies Facility Design On-Site Visits Playgroup Management Customer Service Issues Financial Planning Everyday Troubleshooting And Much More!

Products available for sale: • • • • • •

Daycare Notes Dry Erase Boards Daycare Evaluation Forms Employee Handbooks Training Manuals Pet Instruction Sheets Employment Application

LET THERE BE

LIGHT

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and daycare

EXPO WEST

Owner/Manager Seminars

Be a Five-Star Business

WITH DIGITAL MARKETING THAT WORKS Gunnar Johnson

What does it mean to be a five–star business? These days, it’s more than a job well done and a great customer testimonial. Your business’s digital marketing extends throughout the life cycle of your entire customer relationship, and your team must be prepared to deliver on the five–star experience today’s consumer demands. In this session, we’ll talk about how to improve your business’s online presence—from initial contact to customer follow–up. We’ll review the latest updates on Google, and provide an overview of the best free tools across Google, Yelp, Facebook, and Nextdoor to build your brand locally in a cost–effective way.

This program is one hour long on Wednesday April 29th from 2 PM – 3 PM

Business burnout?

Overwhelmed?

WE CAN

HELP! • Employee Management

• Financial Control & Freedom • Increased Revenues • Defined Daily Operations • Business Systems Refined • Create Owner Freedom • Customer Service Systems • Leadership Training

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Enjoy your business again...

Let us help!

Staff/Continuing Education

Determining Compatibility for Playgroups: FIRST DAY & BEYOND

Sara Beth Pinson One of the most important and also intimidating aspects of providing group social play is deciding which dogs are and are not a good fit for daycare.

During this seminar, Sarah Beth will provide you the tools to determine compatibility for social play and confidently communicate expectations and decisions to pet owners so you feel empowered to provide comprehensive compatibility evaluations at your

own facility. Some specific topics covered include, shaping a pet owner’s relationship with your business starting with the first day evaluation, creating a system to observe, describe, and categorize behaviors in order to objectively evaluate compatibility for group social play, and communicating observations and recommendations to pet owners so that they support and understand your decisions.

This program is two hours long on Tuesday April 28th from 9 AM – 11 AM

What Every Pet Care Professional Needs to Know ABOUT INFECTION CONTROL Annette Uda, Dr. Robyn Jaynes & Mel Forbes How does infectious disease spread and how can you stop it? This educational course, created specifically for pet care professionals, brings real-world facts and solutions from infection control experts dedicated to animal care. No matter the disease—whether canine cough, dog flu, parvo, distemper, feline calicivirus, and more—successful infection control requires a multipronged approach. You will leave this course with a clear game plan for how to protect the health of the animals in your care, your staff, and your business, with smart protocols and best practices for infection control. You will also walk away with a clear (and sometimes surprising) understanding of how infectious disease is spread.

This program is four hours long on Tuesday April 28th from 1 PM – 5 PM

Staff/Continuing Education

Stop, Drop & Roll: THE DAILY SIMPLE SAFETY STEPS (DSSS) FOR YOUR FACILITY Jessica Finnegan In your busy day putting out fires like staff callouts, payroll and marketing algorithms, where does safety fall? Exactly! Let’s take one hour to make safety important. Jessica will use her ability to draw her audience in with great stories and laughter to hone in on some very simple, easy and inexpensive ways to create Daily Simple Safety Steps (DSSS) that you can implement immediately. Let’s keep our staff, clients and guests safe in 2020!

Engage & Enrich

FOR EXCELLENCE Jess Okon Creating an enrichment program can seem like a daunting task—what do you do and how do you do it?

We’ll break down the basics; go over best practices, implementation tactics, the must-haves for your enrichment program, as well as staff training and involvement, and how to schedule an enriching day for people and pets alike to create an environment built on relationships with your pets and their parents. Adding enrichment to your portfolio of services can increase profits without increasing the number of dogs, and your pet parents will love the one-on-one time their dogs are getting!

This program is two hours long on Wednesday April 29th from 4 PM – 6 PM

This program is one hour long on Wednesday April 29th from 9 AM – 10 AM

Add-Ons for Your

CAT BOARDING CLIENTS Deborah Hansen Finnegan Cat owners can be challenging for boarding facilities. Deborah will discuss easy add-ons that will not only increase your return on investment, but also attract the owners you dream of serving. Everything from quick, inexpensive luxury items to meeting the special requests of owners to options the cat owners did not realize were available will be covered. Live cat demonstration will be included.

This program is one hour long on Wednesday April 29th from 2 PM – 3 PM

All the essential information you need to own, operate, & manage a world-class boarding kennel www.BarkleighStore.com

Staff/Continuing Education

It’s a Puppies Zoo(notic)!

Navigating the Joys & Challenges of

IN YOUR PET CARE BUSINESS

Sara Beth Pinson It’s a special privilege to be trusted with the care of playful little puppies with their sweet breath, needle teeth and endless enthusiasm. We share in the responsibility of setting them up to be successful in daycare as well as out in the world. In this seminar, we will discuss the challenges and benefits of providing daycare for young puppies and how to create daycare and boarding services that are safe and enriching for puppies. We will provide recommendations on how to support pet owners through the challenges of puppyhood and how you can shape your relationship with a new puppy client to extend the life of their pet.

This program is one hour long on Thursday April 30th from 11 AM – 12 PM

Optimizing Care FOR SENIOR PETS

Sara Beth Pinson It is an honor to be trusted with the care of sweet seniors with graying muzzles, fading eyes and slow movements.

In this seminar, we will celebrate the joy and sadness of caring for pets as they age, review some of the benefits and challenges of providing care for aging pets, and offer ideas for alternative and add-on services to ensure that senior pets continue to be enriched. We will also discuss how to support pet owners through the challenges of declining health, how to share in grief while also remembering a life well-lived, and how we, as animal care professionals, can continue to provide loving and empathetic care to our other guests and clients even when our hearts are hurting.

This program is one hour long on Thursday April 30th from 2 PM – 3 PM

THE ANIMALS, YOUR STAFF, AND PROTECTING THE HEALTH OF ALL Annette Uda

Did you know that 60% of existing human infectious diseases and 75% of emerging infectious diseases have an animal original?

The reality is that, along with the mutually beneficial aspects of the human-animal bond, infectious diseases that can be naturally transmitted between animals and humans (aka zoonotic diseases) impact the health of the animals in your care, the humans who care for them, and the bottom line of your business. In this session, we’ll examine the interesting interconnected health aspects and infectious disease mitigation for both humans and animals in your pet care facility. Session attendees will learn what zoonotic diseases are, how zoonotic diseases are spread and can impact animals, humans, and your pet care business, and how zoonotic diseases can be prevented.

This program is one hour long on Thursday April 30th from 9 AM – 10 AM

REGISTER

ONLINE!

www.petboardingexpowest.com

Dr. Steve Wolchinsky Rocky Gorge Animal Hospital NVA partner since 2017

What does the future hold for your business?

It’s never too early to start planning.

As you begin considering options for your business’s future, it’s important to find a partner aligned with your values, respectful of the individuality you’ve built and equipped to grow your business, while your team and culture remain intact.

NVA is here to help provide options for the future. Let’s talk.

888.767.7755 | NVA.com | info@NVA.com

NVA has over 800 thriving partnerships in the US, Canada, Australia and New Zealand. We are a community unified by the love of animals and the people who love them.

Financial

The Why, When & How

TO GROW YOUR BUSINESS

Teija Heikkila

Competition in the pet care industry is fiercer and more diverse than ever. App-based providers, new brick & mortar facilities, and flashy corporate companies are aggressively trying to lure your customers away. If you have been in business for several years, feel you’re outgrowing your space, have a waiting list on holidays but not year-round, lost clients to competition, or have an older, “traditional” kennel—this is the session for you. We’ll examine the best ways to grow and expand (with or without increasing physical space), how to know when the time is right, and how to finance your new growth.

This program is one hour long on Thursday April 30th from 11 AM – 12 PM

To Sell or Stay?

THE MILLIONDOLLAR QUESTION

KENN-L-KARDS The popular client index cards for daycare and boarding facilities!

Teija Heikkila This session is a concentrated version of Teija’s highly successful Symposium! This intense, hands-on seminar will help you look at your business in a different way, giving you clarity when your business is at its peak to be sold for maximum value. Attendees will learn about the various types of buyers on the market, what makes a business most attractive, and what buyers tend to shy away from. We’ll cover the following items: • What Is My Business Worth?

• The Top 3 Value Enhancers • The Top 3 Value Reducers • Seller-owned Real Estate vs. a Leased Space • Staffing and its Impact on Sale • When is the Right Time to Sell?

This is a must-attend seminar for any business owner, regardless of how long you’ve been in business and whether you’re ready to sell now or not for years.

Becoming a millionaire takes planning, and this seminar is the place to start.

This program is four hours long on Tuesday April 28th from 1 PM – 5 PM

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Financial

$ LABOR SERIES PART I: THE IMMEDIATE & LONG-TERM IMPACT OF LABOR COSTS ON YOUR BUSINESS

Teija Heikkila, Laura Laaman & Jake Romero

(Tuesday April 28th 9 AM – 11 AM) Labor costs are increasing rapidly, causing pet care facilities to struggle with profitability and value more than ever before. This session is the first of a three-part series focusing solely on this one critical expense: How to Measure, Control, and Reduce Payroll. Part 1 provides key performance indicators for labor expense and its impact on the immediate profitability of your business as well as its long-term value. We’ll examine different business models by providing real life examples while helping you analyze your own business. Labor I sets the stage for the rest of this timely series and is highly recommended if you plan to attend Labor II and/or Labor III. PART II: REDUCING YOUR LABOR COSTS Jake Romero (Wednesday April 29th from 9 AM – 10 AM) Labor is the single biggest expense for a pet care facility. When managed properly, it can result in an efficient, top-quality, and highly profitable business. On the other hand, poorly managed labor leads to the inefficiency and high labor costs that can kill a pet care business. Too many pet care facility owners just look at the bottom-line total labor cost, not realizing that one area of the business is way overstaffed—or worse, losing money. In this seminar, we’ll discuss proven ways to reduce your labor costs while running the most efficient and profitable business possible. It is recommended that you attend the Labor I session if planning to attend Labor II or III sessions.

PART III: RETAIN GREAT STAFF AND REDUCE TURNOVER Ashley Caywood (Thursday April 30th from 9 AM – 10 AM) Turnover is typically the number one reason for high payroll cost, and in today’s tight labor market, facility owners struggle with retaining employees who often leave at a moment’s notice. This affects a business’ ability to grow, provide high-quality of care and is taxing on managers and owners. In this session, Joe will provide tangible takeaways on how to retain & grow the employees you spend time and money on training, and stop the leaking of good talent. Special points will be discussed regarding the millennials and their approach to employment. It is recommended that you attend the Labor I & II sessions if planning to attend the Labor III session.

Financial

The Right Avoid Predictable Revenue Mix LABOR Teija Heikkila & Laura Laaman

LAWSUITS

Did you know that not all revenues are created equal? This fast-paced, interactive session covers all services offered by pet care facilities and breaks them down from the most desirable to least profitable revenue streams. We’ll discuss the pros & cons of all income and determine the right mix to increase profitability and business value, as well as how to change it up if your mix is lopsided.

Unfortunately, labor-related lawsuits are at an alltime high. Pet care facility owners may be innocently making decisions that are noncompliant with current labor laws. This powerful seminar will give pet care facilities a checklist of the most timely and costly areas as well as tools to protect their business and profits.

This program is one hour long on Thursday April 30th from 2 PM – 3 PM

This program is two hours long on Wednesday April 29th from 4 PM – 6 PM

Catherine Cano

Revving Up REVENUES Laura Laaman Competition in the pet care industry has grown rapidly—but so has opportunity. In this vital seminar, Laura Laaman shares some of her proven insights that have helped hundreds of pet care facilities increase their revenues by tens of millions of dollars. You’ll discover these powerful and proven steps toward realizing record-breaking revenues in your business.

This program is one hour long on Wednesday April 29th from 2 PM – 3 PM

Speakers

ERIC BECK

ADAM BOUCHER

CATHERINE CANO

ASHLEY CAYWOOD

AMANDA CROOK

JAMIE DAMATO MIGDAL

JESSICA FINNEGAN

MEL FORBES

DEBORAH HANSEN

NO PETS

ALLOWED AT THE SHOW

TEIJA HEIKKILLÄ

Speakers

DR ROBYN JAYNES

GUNNAR JOHNSON

LAURA LAAMAN

KRISTIN MORRISON

JESS OKON

PHILLIP PARIS

SARA BETH PINSON

JAKE ROMERO

GREG TAYLOR

REGISTER

ONLINE! ANNETTE UDA

www.petboardingexpowest.com

MONDAY

SCHEDULE 11 AM

REGISTRATION OPENS

8–10 PM NATIONAL KENNEL SALES

& LIVE OAK BANK

MEET & GREET PARTY

1–5 PM Your Dynamic Dog Daycare: Creating, Managing & Working in a Successful Daycare Business

— Jessica Finnegan & Amanda Crook 6:30–8 PM Keynote: Your Prosperous Pet Business:

How to Turn the Stress from Success

into Fuel to Create the Business You Want

— Kristin Morrison

TUESDAY

8 AM

REGISTRATION OPENS

11:30-1 PM ROUND TABLE LUNCHEON 1–5 PM To Sell Or Stay? The Million Dollar Question —Teija Heikkila

9–11 AM What to Do When Tragedy Hits — Jessica Finnegan

Management Success Series

Labor I: The Immediate & Long-

Term Impact of Labor Costs on Your Business — Teija Heikkila, Laura Laaman & Jake Romero

WEDNESDAY

8 AM

Playgroups: First Day & Beyond — Sara Beth Pinson

REGISTRATION OPENS

Add-Ons For Your Cat Boarding Clients

—Deborah Hansen

9-10 AM SESSION 1 From Buildout To Daily Operations:

Setting Up Your Facility To Maximize Profitability — Ashley Caywood &

Adam Boucher Stop, Drop And Roll: The Daily Simple

Safety Steps (DSSS) For Your Facility

— Jessica Finnegan

Labor II: Reducing Your Labor Costs—Jake Romero 10 AM

Revving Up Revenues

— Laura Laaman

4 PM TRADE SHOW CLOSES

4-6 PM SESSION 3

Systems With Soul: Organized, Fun, &

Engage & Enrich For Excellence

— Jess Okon

Navigating the Joys & Challenges of Puppies In Your Pet Care Business — Sara Beth Pinson

THURSDAY

2-3 PM SESSION 2 Be a Five–Star Business

— Gunnar Johnson REGISTRATION OPENS

9-10 AM SESSION 4 Labor III: Retain Great Staff & Reduce Turnover— Ashley Caywood

Your Facility— Greg Taylor

It’s A Zoo(Notic)! The Animals, Your Staff, & Protecting the Health Of All — Annette Uda

12-1:30 PM ROUND TABLE LUNCHEON

2-3 PM SESSION 6

High Tech & High Touch: Providing an

Outstanding Customer Experience &

Increasing Your Market Share

— Jamie Damato Migdal

TRADE SHOW OPENS

Designing the Perfect Dog Housing for

Focused Growth— Eric Beck

Avoid Predictable Labor Lawsuits

— Catherine Cano

TRADE SHOW OPENS

12-1:30 PM ROUND TABLE LUNCHEON

8 AM

Needs To Know About Infection Control—Annette Uda, Dr. Robyn

Jaynes & Mel Forbes

Determining Compatibility for

— Laura Laaman

What Every Pet Care Professional

10 AM

11-12 PM SESSION 5

The Why, When & How to Grow Your Business— Teija Heikkila The Customers Is Not Always Right: A

Commonsense Approach To Customer Service — Phillip Paris

4 PM

The Right Revenue Mix

— Laura Laaman & Teija Heikkila Optimizing Care for Senior Pets — Sara Beth Pinson TRADE SHOW CLOSES

Pet Boarding & Daycare Expo West 2020 Registration One person registering per form, please • Make copies or list others on another paper

Name (Print):

Check One:  Boarding

Business Name:

 Daycare  Pet Sitting  Grooming  Retailing  Training  Vet Services  Other:

Address: City/St/Zip Phone: (

)

Email:

_________________

PACKAGES 1  DO

IT ALL DELUXE – $489

2  DO

IT ALL – $389

Education Monday through Thursday, all luncheons, Monday Keynote, two-day trade show.

You may go in & out of educational sessions.

Some sessions overlap.

Education Monday through Thursday, Monday Keynote, two-day trade show. You may go in & out of educational sessions. Some sessions overlap.

3  GOLD

– $399

Education Tuesday through Thursday, all luncheons, Monday Keynote, two-day trade show.

You may go in & out of educational sessions. Some sessions overlap.

4  SILVER – $299

Education Tuesday through Thursday, Monday Keynote & two-day trade show. You may go in & out of educational sessions. Some sessions overlap.

5  BASIC

DELUXE – $269

Wednesday and Thursday seminars, all luncheons, two-day trade show.

6  BASIC

– $199

Wednesday and Thursday seminars, two-day trade show

7  TRADE

SHOW SPECIAL – $15

Two-day trade show

TRADE SHOW – $10 per day ($15 at door) 8  Wednesday 9  Thursday

Make Checks Payable to:

Barkleigh Productions, Inc. 970 W. Trindle Road • Mechanicsburg, PA 17055 (717) 691-3388 • FAX (717) 691-3381 email: info@barkleigh.com PBDW20

#

A LA CARTE MONDAY EVENTS 10  Your Dynamic Dog Daycare $149 TUESDAY EVENTS 11  What to Do When Tragedy Hits $79 12  Labor I: The Immediate & Long-term Impact of $79 Labor Costs 13  Determining Compatibility for Playgroups $79 14  To Sell or Stay? The Million Dollar Question $149 15  Management Success Stories Series $149 16  What Every Pet Care Professional Needs to $149 Know About Infection 17  Tuesday Luncheon $39 WEDNESDAY EVENTS 20  Wednesday Program Sessions $149 21  Wed. Individual One Hour Sessions (each) $49

# _________ x $49 = $ ____________ 22  Wed. Individual Two Hour Sessions (each) $79

# _________ x $79 = $ ____________ 23  Wednesday Luncheon

$39

THURSDAY EVENTS 24  Thursday Program Sessions 25  Thursday Individual Sessions (each)

$99 $49

# _________ x $49 = $ ____________ 26  Thursday Luncheon

$39

For online registration

www.PetBoardingExpoWest.com Refund Processing Fee - $30

Programs are 20% higher at the door if available!

Total: $________  Check  MC/Visa/Discover/AMEX

Name on Card: ______________________________________ #___________________________CVV_______ Exp. Date: ____________________________ 25

Location

Marriott Los Angeles Burbank Airport BURBANK , CA The Los Angeles Marriott Burbank Airport is ready to roll out the red carpet for you, with 4– star hotel amenities and a wonderful location.

Whether you’re in Burbank for work or to explore Universal Studios®, the Hollywood Walk of Fame and Warner Bros. Studios, we’ll make you feel at home, with spacious accommodations and a commitment to friendly service. Savor creative cuisine and delicious drinks at E.D.B., our outdoor restaurant, or enjoy a meal at Daily Grill and a cup of Starbucks® coffee at Media Lounge. Elsewhere at the hotel, you can challenge yourself to a workout at the fitness center, or take a dip in one of our two outdoor pools, located at the East and West Towers. Relax by the fire pit, or snooze in one of our shaded cabanas.

With over 45,000 square feet of versatile space, our hotel is one of Burbank’s premier destinations for meetings and events. And our complimentary airport shuttle service makes travel stress-free.

Plan your visit to the 4–star Los Angeles Marriott Burbank Airport today.

2500 North Hollywood Way Burbank, CA 91505 800-736-9712 www.marriott.com

ROOM RATE $185* / Night *Tell them you are with Pet Boarding & Daycare Expo West

CUT OFF DATE 6/29/2020

NO PETS ALLOWED AT THE SHOW

PROGRAM SELECTION WEDNESDAY

Select ONE program from each education session that you might attend. This will enable us to plan adequate seating for your comfort.

One per attendee please!

1□

2□

3□

MONDAY Your Dynamic Dog Daycare: Creating, Managing & Working in a Successful Daycare Business Keynote: Your Prosperous Pet Business: How to Turn the Stress from Success Into Fuel to Create the Business You Want National Kennel Sales/Live Oak Bank Meet & Greet Party

TUESDAY 9–11 AM SESSION (Choose 1)

4□ 5□

6□

What to Do When Tragedy Hits Labor I: The Immediate & Long-Term Impact of Labor Cost Determining Compatibility for Playgroups: First Day & Beyond

9-10 AM Session 1 (Choose 1) 100 □

101 □

102 □

From Buildout to Daily Operations: Setting Up Your Facility to Maximum Profitability Stop, Drop & Roll: The Daily Simple Safety Steps for Your Facility Labor II: Reduction Your Labor Costs

2-3 PM Session 2 (Choose 1)

200 □ Be a Five–Star Business 201 □ Add–ons for Your Cat Boarding Clients 202 □ Revving Up Revenues

4-6 PM Session 3 (Choose 1) 300 □

301 □ 302 □

Systems with Soul: Organized, Fun, & Focused Growth Avoid Predictable Labor Lawsuits Engage & Enrich for Excellence

THURSDAY 9-10 AM Session 4 (Choose 1) 400 □ 401 □ 402 □

Labor III: Retain Great Staff & Reduce Turnover Designing the Perfect Dog Housing for Your Facility It’s A Zoo(notic)! The Animals, Your Staff, & Protecting the Health of All

11-12 PM Session 5 (Choose 1) 500 □ 501 □

502 □

The Why, When & How to Grow Your Business The Customers is Not Always Right: A Commonsense Approach To Customer Service Navigating the Joys & Challenges of Puppies In Your Pet Care

2-3 PM Session 6 (Choose 1) 1-5 PM Session (Choose 1) 7□ 8□ 9□

To Sell or Stay? The Million Dollar Question Management Success Series What Every Pet Care Professional Needs to Know About Infection

600 □

601 □ 602 □

High Tech & High Touch: Providing an Outstanding Customer Experience & Increasing Your Market Share The Right Revenue Mix Optimizing Care for Senior Pets

REGISTER ONLINE!

www.petboardingexpowest.com

DON’T WAIT UNTIL SOMETHING HAPPENS! Level 1 & Level 2 certifications now available online for owners/managers & staff alike.

Educational Topics Include: Employee Safety Animal Behavior & Handling Facility Management Vaccine Protocols Nutrition & Much More!

SIGN UP TODAY! WWW.PETBOARDINGCERTIFICATION.COM

Thtoaounr SpkonYsors:ou

Change Service Requested

Barkleigh Productions, Inc. 970 West Trindle Road Mechanicsburg PA 17055 Presorted Standard US Postage PAID Permit #4475 Baltimore, MD