Groomer to Groomer June 2015

“THE GROOMING INDUSTRY’S TRADE MAGAZINE!” VOL. 34 ED. 6 • JUNE 2015

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

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CONTENTS | JUNE 2015

GROOMING APPAREL

MIXED BREED MAKEOVER

by Kathy Rose

PAIRING FUNCTION WITH FASHION

by Kathy Hosler PAGE 60

ALSO INSIDE Conner: The Sweet Smell of Success

6

Wonders: To Work or Not to Work?

42

Front Desk Frustration

16

Sharpening Your Dremel Skills

48

Oquendo: Bleeding Injuries

22

Wilkes: Bear the Bad Schnauzer

52

Omboy: Panda Pooch Made Easy

26

Product/Industry News

64

Blade Plaque

28

Calendar of Events

68

Dealing with Stress

30

Classifieds

69

EDITORIAL STAFF EDITOR/PRESIDENT Todd Shelly todd@barkleigh.com

?

IS IT RINGWORM?

by Colleen Mendelsohn PAGE 36 “THE GROOMING INDUSTRY’S TRADE MAGAZINE!” VOL. 34 ED. 6 • JUNE 2015

MANAGING EDITOR Rebecca Shipman rebecca@barkleigh.com

ASSISTANT EDITOR Gwen Shelly gwen@barkleigh.com

ART DIRECTOR

CHIEF OPERATIONS OFFICER

GRAPHIC DESIGNER Laura Pennington laura@barkleigh.com

Adam Lohr adam@barkleigh.com

PAGE 10

WEB DESIGNERS Lance Williams lance@barkleigh.com Luke Dumberth luke@barkleigh.com

Lucas Colton lucas@barkleigh.com

DIRECTOR OF SALES & MARKETING James Severs james@barkleigh.com

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DEALING WITH STRESS BLADE PLAQUE

PANDA

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GROOMING APPAREL

COLUMNISTS

Missi Salzberg

Dawn Omboy

Kathy Rose

Teri DiMarino

Gary Wilkes

Bonnie Wonders

Kathy Hosler

Mary Oquendo

Daryl Conner

PAIRING FUNCTION WITH FASHION

ON THE COVER: Illustration by Laura Pennington

Copyright June 2015. Groomer to Groomer is published monthly by Barkleigh Productions, Inc, 970 West Trindle Road, Mechanicsburg PA 17055. Postmaster: Send change of address to Groomer to Groomer c/o Barkleigh Productions, Inc., 970 West Trindle Road, Mechanicsburg PA 17055. Annual U.S. subscription rate $25. Outside U.S. $79. year, surface rates. Groomer to Groomer is free to current Barkleigh Productions, Inc. customers. No part of this publication may be reproduced without written permission of the publisher. Editorial offices: 970 West Trindle Road, Mechanicsburg PA 17055. (717) 691–3388 FAX: (717) 691–3381 Email: info@barkleigh.com

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

5

GROOMING

MATTERS

by Daryl Conner

A

s a professional pet stylist, what does the word “success” mean to you? I asked this question and got some really interesting responses, which I wanted to share.

“I found a niche that suits my grooming skills, personality, and passion for helping pets and their guardians,” says Renee Pierre, owner of Joyful Grooming House Call Pet Service (East Greenwich, RI.) “I am a house call groomer specializing in pets who are usually labeled anxious, nervous, difficult, fearful or unable to be groomed. I had no idea I would love this job as much as I do. I am thrilled to be greeting each work day with the challenge of accomplishing something that may have been previously unavailable to a pet. I look

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

past the labels and work one-on-one to achieve a satisfactory outcome for everyone involved. That is the joy in Joyful Grooming!”

The Queen of Color, Dawn Omboy joined the discussion.

“Success is in those clients, who over the years, have become family. It’s being able to still love my job after over 30 years. It blows me away that because of the love of dogs I have been able to support my family as well as travel, share and learn.”

Anyone who has groomed for more than a day knows that our jobs are difficult. Yet, the very challenges that grooming presents are what attracts some people to the industry and keeps them in it for years.

“A successful groomer complains about being so busy when they are

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working, but then feels lost when they are not working,” says Marilyn Hayes, (Tails U Win, Resaca, GA.) “It’s not just about money. I need to groom, I’m addicted to it. I want to be the best groomer in town. I’m a success because I’m happiest while working or at a grooming show leaning all that I can. The payoff is an explosion of joy and high praise for me when a customer sees their dog after a grooming.” D’Gaye Findlay, (Dog Grooming by D’Gaye, Corvallis, Oregon) agrees. “I believe that my measure of success is that I still love my work and would rather be a groomer than anything else. It hasn’t brought me fame or fortune, but it’s served me well.”

There was some excellent advice shared by groomers while we had

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this conversation. “I think to be successful you need to learn your limits,” said Barb Hoover (owner Professional Pet Grooming and The Groomers Lounge, Leavenworth, KS.) “Some people don’t do well with some types of dog or owner personalities. Some people can work 10-12 hour days and love it, while others need to keep it a 6-8.

Some love big dogs, while others just physically can’t do them. Every groomer is different. Learning your limits and accepting them will bring you success.”

Stylist Donna Cleverdon built a prosperous business which she was able to sell when she retired. She listed some things that she believes are key for groomers to know: • A successful groomer can maintain a stable client base. This is done by being really good to customers. Treat people honestly and

charge a fair price.

• It is important to like and respect your clients. They will return the favor and recommend you to others.

• People will pay lots of money and love you if you take good care of their pets. It also helps to smile.

• You can’t run a business by under-cutting yourself and not charging enough. That leads to burn out.

• Never stop learning. Nobody is so good at grooming that they cannot get any better. Learn, study, go to shows, and talk to other groomers. This will help you build on the experiences of others.

• Sometimes success is predicated on change. Be flexible and able to change as the need arises.

The career of grooming is attractive to different people for different reasons. “I get kissed a lot!”

says Mary Arnold, (Bit O’Blarney Pet Services) “And I feel validated every day. I love being able to do what I love and get paid well for it.

Grooming satisfies my need to be artistic, and it pays the bills too. No boring office job for me!”

“Success is relative,” says Ileana Nogueras, (Wilmington, DE.) “I remember when I measured my success by how many figures my tax return read at the end of the years.

And boy, I earned each of those figures.

I grew my mobile business at a fast pace, never sacrificing the quality of the work I put out. But you know what I did sacrifice? My personal time. That realization lead me to reassess what success really meant to me. This is what I came up with: • Personal satisfaction. Knowing that my family comes first.

• Professional satisfaction. Knowing that I have developed a wonderful

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clientele, who are loyal and with whom I am partners when it comes to taking care of their pets.

• Professional growth. Furthering my education with the intention of gaining better knowledge and understanding on how to better service my clients, both two and four legged.

• A deep sense of giving back. It is not how much you give, but how much you care.

“I believe you can achieve all these when you develop a sense of balance and what is important. To me that is success.”

Few people become pet groomers with the idea of making loads of money. Grooming is a service, and traditionally those working in service

industries don’t “get rich quick.” Yet there is something deeply satisfying about working with animals.

“For me it’s the feeling of peace in the quiet moments that everything in life is just as it should be for that current time. It’s waking up the majority of days looking forward to what greets me, and it’s going to bed a healthy type of tired; feeling I’ve achieved what needed to be done and did the work it took to get there,” says Sami Stanley (Grateful Grooming, Milford, Delaware.)

Her advice to her peers is this, “Never stop striving for your dreams.

Never stop working towards them.

Never give up. Educate yourself all the time, and not just by traditional means. Let life give you lessons.

Finding contentment in your work, earning a decent living and being able

They are everywhere. And always be appreciative, always keep humble.”

Finding contentment in your work, earning a decent living and being able to do it all in the company of animals is a powerful combination. Beyond this, successful groomers should plan to save money for the future, and be certain that they are protecting their assets by having proper insurance coverage.

From health insurance to liability and even disability insurance. Having these systems in place will help if illness or an accident derails your careful plans.

Enjoying the satisfaction of turning pets from scruffy to fluffy; from stinky to sweet; pet grooming is a business that is not suited to everyone. But for those of us who call this career a way of life, we are hard at it every day because for us, grooming matters!. ✂

to do it all in the company of animals is a powerful combination.

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GROOMING APPAREL PAIRING FUNCTION WITH FASHION E by Kathy Hosler e

W

hen you get dressed for a day of grooming, do you glance in the mirror and think, “Wow! I really look good?”

Well, you should. In order to do your best work, you need to feel good about yourself and the way that you look. Your appearance plays a major role in the way your clients perceive and treat you. Pet parents want to know that their precious fur babies are being cared for by a qualified stylist, and professional attire helps reinforce that confidence.

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

The pet care industry has grown by gigantic leaps and bounds in recent years. Today’s stylists have become respected business people and as such; cut-offs, t-shirts and flip flops are no longer acceptable attire. To fill this need, more and more manufacturers are designing stylish, well-fitting, pet themed professional grooming attire.

When Jodi Murphy introduced her USA made clothing line, giving pet stylists a professional look was uppermost in her mind.

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“I designed all my own patterns.

My grooming apparel fits like upscale clothing; it’s not loose and boxy looking.” says Jodi. “The fabric I use is a breathable nylon. There are literally thousands of nylon fabrics on the market. My biggest challenge was to find one that was durable, washes well, and can air dry quickly,” says Jodi. “Quick drying is really important for mobile groomers. They often get wet during the process of grooming pets, and they are in and out of their units going to client’s

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Do you know that your health could be impacted by the clothing that you wear while you are grooming? Could grooming apparel possibly contribute to how long (or brief) your career as a groomer may be? houses.”

Besides helping you present a positive image, professional grooming apparel is also designed to protect its wearer. Do you know that your health could be impacted by the clothing that you wear while you are grooming? Could grooming apparel possibly contribute to how long (or brief) your career as a groomer may be? Possibly…when it comes to grooming apparel, its importance in protecting you cannot be underestimated.

Do you know why most grooming clothing is made of nylon or a nylon blend? Nylon has a highdensity weave – hair cannot adhere to it. The nylon material keeps hair from getting on the skin and undergarments of the groomers that wear them – and that can really

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

minimize problems. Have you ever had embedded hairs in the creases of your elbows or in other ‘delicate’ places? It’s no fun, and it can lead to serious infections, painful abscesses, severe itching and more.

That’s one reason that you should never groom in cotton ‘scrubs.’ They offer no protection from hair. In fact, hair clings to them and works itself deeply into the fabric. Then when you wash the scrubs, some of the hair can transfer to the other clothing, and soon there are tiny hairs everywhere, ready to poke and irritate your skin. And, bacteria can easily cling to regular clothing and could possibly be transferred from one pet to the next.

Many groomers get hot and request that manufacturers produce sleeveless tops; however, that puts

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them at risk for hair getting into their skin and their undergarments.

An alternate solution would be to try a roomier top. When you wear something that does not cling to your skin, it allows air to circulate and to keep the wearer cooler.

Manufacturers have designed their groom wear with all of these concerns in mind.

Mr. Robert Heller, owner of Max & Molly Wear says, “Our designs go beyond appearance. Everything is designed for the comfort and protection of the groomers. On our

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tops that have short sleeves, the sleeves extend almost to the elbow.

That’s done on purpose to protect the elbow crease from hair slivers.

Our pants are made to be long with a flair on the bottom to cover the top of the shoes. That protects the socks from getting covered with hair,” continues Mr. Heller. And all of our tops have a covered pocket or a snap closure to keep hair out. (That’s a real bonus for any groomer who has ever found a ‘surprise gift’ of poop in their pocket from a dog they were carrying).”

“Our line is designed by groomers for groomers,” says Ms. Michelle, owner of Pet Groomer Apparel in San Diego, California.

“Design and fit are uppermost in importance. A lot of our smocks have a ¾ sleeve. That allows groomers who sit to groom to rest their elbows

on the table and not get any hair splinters, and the longer length also helps protect the stylist from scratches from the pet’s toenails.

We offer sizes to fit almost every groomer - from XXS to 4XL and we are introducing new products – like our convertible cargo pants.”

“Quality is important to us,” says Elaine Millard of Professional Designs, Inc. “All of our apparel is made right here in Iowa. Our seams are double stitched during the construction of the garments, and we use reinforced snaps for durability. We are happy to do custom orders, like embroidery, special inseam lengths, or adding elastic to the waist of our tops or ankles of pants.”

Gone are the days when groomers had a really limited choice of work wear. Now, everyone can

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Groomer to Groomer • Vol 34 Ed 5 • May 2015

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HELP

WANTED

FRONT DESK

FRUSTRATION E by Riza Wisnom e

B

efore I opened my own stationary pet salon, I used to daydream about what it would be like. I pictured myself caring for each dog as if they were my own. I pictured myself bathing and drying, scissoring and sculpting. In my head, I had a rack of organized bandannas, a shelf of quality shampoos, a drawer full of freshly sharpened shears, and most importantly, I had scores of satisfied customers. I envisioned myself starting each day fresh and ending each day triumphant.

Then reality set in. I became a salon owner. But instead of the way I envisioned it, I started each day frazzled and ended each

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

day exhausted. There are phone messages waiting, laundry to do, potty to clean up, phones to answer, shampoo bottles to refill, trash cans to empty, tables to disinfect, and a lunch that sits yet uneaten. Oh, and I’m supposed to groom enough dogs in a day to pay the bills somewhere in there as well.

One of the first casualties of an overworked salon owner’s day is usually customer service. In order to meet our deadlines, calls are directed to voicemail with a message stating that they will be returned in the afternoon. Our patience is worn thin by clients that chain-dial our number until we answer or by clients that feel the need to stop in in the middle of

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our workday. As a result, we may not be at our very best when interacting with our customers.

A worrisome problem with this scenario is that there are salons that do answer their phones throughout the day. Salons where clients are able to reach a staff member during business hours to inquire about pricing, to check if their pet is almost finished, or to discuss a new development in their pet’s health.

New clients, the lifeblood of service oriented businesses, are able to speak with someone right away and book an appointment. These salons may be pulling business away from the ones that leave the phones unmanned for most of the day. They

exhibit a professional, well-staffed and unhurried environment. And the client feels that the business is attentive and accessible.

What makes these salons different? How are they able to accomplish this? They have a dedicated staff member whose primary task is taking care of the client. They’ve hired the cavalry, otherwise known as The Receptionist. Bah, you say. I can’t afford a receptionist. That’s just that much more money taken off of my profit per dog, you say. Not necessarily. If you structure his/ her pay and daily duties correctly, hiring a receptionist will enable you to groom more dogs in a day than without one and still make a profit after payroll expenses.

First, decide if you need (not want, but need) someone to work

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Deciding what their duties will include is the fun part. The front desk position can encompass whatever it is you need it to, this side of the law and within reason. At my salon, the front desk employee isn’t just responsible for the front desk. Her (for simplicity’s sake I’ll

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There is a train of thought in management circles that you never want to make your highest paid help perform the duties of a lower paid position. In other words, if your $25-30/hour groomer is accumulating 10 extra hours per week doing the work of a $9-10/hour employee, you’re wasting money and resources. Rather than sorting towels and answering phones, your groomer could use those 10 hours to groom and earn you both more money.

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Morning duties can include returning overnight voicemails and preparing client grooming reports, preparing a list of the day’s grooms and their respective pick up times, placing confirmation phone calls for the next day’s appointments and of course, answering the phone.

Assign the proper tasks to the proper people for the proper pay.

Some, with groomers paid on commission, may assign these tasks to the bather to complete. Though that still requires the juggling of customer service with back-of-thehouse grooming tasks, it can be a viable option with the right person.

But in my experience, those folks that have what it takes to work well with demanding pets don’t always have what it takes to work well with

their demanding humans.

Morning duties can include returning overnight voicemails and preparing client grooming reports, preparing a list of the day’s grooms and their respective pick up times, placing confirmation phone calls for the next day’s appointments and of course, answering the phone.

As the day progresses, she can check out clients, keep the work areas free of hair, refill shampoo bottles, keep bathing area floors dry,

rotate laundry, verify vaccine records with local vets, schmooze the clients and continue to answer the phones.

End of the day tasks will include disinfecting floors, table and crates, emptying trash bins, recording the day’s groomings in client files, gathering dull blades and shears to send out for sharpening, cutting bandanna material, making bows, dusting retail product and yes, answering those phones.

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do in a day now that it’s spelled out as a task list for someone else to do?

By delegating these menial tasks to the appropriate staff member, you are now freed up to do what it is that you do best and your client’s needs are met.

Now before placing an employment ad, you’ll need to determine what you want to pay for the position. I believe that a staff member is only viable if they bring in double what they cost.

So if she works a 6 hour day at $9/hour she’ll cost you $54 plus company contributions for payroll tax. Therefore you should be able to bring in at least $100-120 more in grooming appointments when she’s scheduled. In my particular market, that’s about 2-2.5 more haircuts daily. I’ve consistently found that with a receptionist, I can add on 3-4 more haircuts for myself alone, depending on the size of the dog, its temperament and the style chosen.

Once you’ve outlined what the position pays and the duties it entails, you’re ready to hire. Look for candidates that are outgoing and friendly, with a ready smile.

They are the face of your company, the one clients will see first as they enter, as well as talk to when making appointments, so be sure that it’s someone personable.

Ideal candidates should possess

good grammar skills, and stellar phone manners. They will be in contact with local vets as needed to maintain shot records so they must be polite and professional. Stress that while you understand that you don’t expect this job to become their life, you do expect them to refrain from unnecessary call outs because the day will already be booked with enough grooms to complete successfully, only if the front desk is manned.

I’ve found that stay at home parents re-entering the work force make wonderful front desk staff. They’re often eager to earn a paycheck again and relish time with adults. These folks often love conversation and engage my clients in a way that makes them feel at home.

College students taking evening classes and spouses of military personnel who have recently been

stationed in the area have made great candidates as well, so think of advertising on campuses and in base newspapers.

I’ve spelled out the virtues of hiring desk staff, but you may be wondering what the drawbacks are. The added payroll taxes and reporting can be a hindrance and managing personnel can come with its own unique set of problems.

The work ethics of others are never quite the same as ours, which is why proper screening at the application and interview time is pivotal in finding a match. Make a concrete list of attributes you are seeking, create a set of interview questions and call for references.

All in all, however, I find the benefits to outweigh the risks. My clients feel welcomed, my salon looks professional, and I’m again free to live the dream of starting the day fresh and ending it triumphant. ✂

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21

BLEEDING

INJURIES E by Mary Oquendo e

I FIG. 1

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

n the 15 years I have been grooming, one thing I learned is that accidents can and do happen. We do not plan them, but we work with live animals.

Being prepared to perform first aid promptly will reduce the pet’s pain and speed healing.

First aid is the prompt care of wounds prior to any necessary veterinary treatment. In a situation such as a grooming injury, first aid is not practicing veterinary medicine any more than addressing a scraped elbow is practicing medicine. But, as pets are considered property, you do need to have the owner’s permission to do so. A signed waiver to perform first aid as well as a veterinary release should be on file for all clients.

After an injury, the first step is to calm down and take a deep breath.

When one is scared, adrenaline rushes to the brain, basically making it inoperable. Adrenaline is responsible for the fight, flight, or freeze syndrome necessary for

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survival during emergencies. You act on instinct rather than thinking through your options. Breathing in deeply helps to force oxygen back into your brain, dissipating adrenaline. Movement, as in retrieving your first aid kit once the pet is secure, also reduces adrenaline.

For bleeding injuries, you will need the following from your kit: • Muzzle: This pet is likely in pain and may bite.

• Wound rinse: Clean injuries heal faster. Appropriate choices include sterile saline solution (eyewash), chlorohexidine wound rinse, or Vetericyn™. Rinsing with tap, sterile, or bottled water will disrupt the salt balance of cells slowing healing.

Hydrogen peroxide can damage healthy tissue, which slows healing, and cats cannot metabolize it.

Alcohol stings and will cause more pain to the pet.

• Nonstick and regular gauze: Apply nonstick gauze to the wound itself. Regular gauze can disturb the

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scab when changing bandages.

• Antibiotic cream: Triple antibiotic cream should not be used on cats. Although it is a rare allergy, it may be fatal.

• Surgical glue: If you have been instructed in its proper usage. Used incorrectly, it can trap dirt and bacteria in the wound. Krazy glue™ is not labeled for use on wounds and as such does not need to use medically safe ingredients.

• Cotton and gauze rolls • Vet wrap • Gauze tape • Blood clotting agent: such as ice, tea bags, or Hemastop™. I do not recommend blood clotting powders, as they sting.

Three common areas for injuries are the ears, eyes, and pads.

Ear Injuries • Rinse the wound and use a blood-clotting agent or surgical glue, if necessary.

• Place a piece of sterile nonstick gauze over the wound and apply slight pressure, as well as gently squeezing the base of the ear. This pressure may stop the bleeding.

• You can apply antibiotic cream on the gauze.

• Cushion the ears by placing several pieces of regular gauze to both sides of the ear.

• Position the ear along side of the head. With a roll of gauze or cotton roll, wrap the ear to the head.

It should be rolled as the gauze roll rests on the head, so that it will not be too tight or too loose. The uninjured ear should stick out with

FIG. 2

FIG. 3

FIG. 3

FIG. 5

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

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FIG. 4

gauze on either side, so that the wrapping does not slide off the head (Fig. 1).

• Secure the ear with vet wrap or a Happy Hoodie. You want to restrict movement of the ear. If they shake their head with an unrestricted ear, any clotting will be undone.

• Use an e collar to prevent this pet from scratching at his head.

• Transport to vet.

Eye Injuries Injured eyes have a short shelf life for full recovery. A better utilization of your time is to get to your veterinarian ASAP. The three things you can do is: • Flush the eyes with sterile eyewash.

• Put an e-collar on them to prevent further injury.

• Call the veterinarian to inform them of your impending arrival.

Pad Injuries If the injury to the pad is due to an ingrown nail, use caution if you decide to remove it. It may bleed profusely and will be very painful.

This pet may bite.

• Rinse the wound and use a blood-clotting agent or surgical glue if necessary.

• Apply non-stick sterile gauze to the wound and then cushion with several pieces of regular gauze. Apply gentle direct pressure, as well as press the soft spot behind the large pad on the paw. You can apply antibiotic cream to the gauze (Fig. 2).

• Wrap the foot with rolled gauze. As with the ear injury, roll the gauze as it rests on the foot (Fig. 3).

• Wrap cotton roll over the gauze. This also will cushion the sore pad (Fig. 4).

• Use vet wrap to secure the gauze in place and keep it dry (Fig 5).

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• Keep the weight off of the injured paw and transport to vet.

Inform the owners of any injuries, no matter how minor they seem to you. I have never lost a client due to an injury, but have gained many new clients of groomers who did not tell them of the injury. Call the veterinarian before you transport to give them time to prepare for your arrival, as well as bring the pet’s file that includes a signed veterinarian release. Without a signed release, the veterinarian may not be able to treat.

While you can’t always prevent an accident, you can always be prepared. ✂

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25

PANDA

POOCH MADE EASY E by Dawn Omboy e www.queenofcolor.com

FIG. 1

R

ennie Harper is a cute little bichon mix that is a regular at our salon in Columbus Georgia. He normally gets a no frills easy to care for short clip. On his last visit however, his mom asked about some of the coloring she has seen me do and mentioned that she would like to give Rennie a Panda dye job. Well you know me, this was very exciting! So I discussed it with her and she and her husband really wanted to do it for their granddaughter, Lauren Hill, as soon

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

FIG. 2

as Rennie had enough hair to pull off the look.

I arranged for Rennie to come in the day before his color transformation so that I could color test products on him. This way I would know exactly what would work best and to be sure there would be no reaction to the products that were to be used to create this look. Since I would be dying his legs black, I decided to test on his feet the day before the actual groom would take place (Fig 1).

On the following day, Rennie

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FIG. 3

came back in for the actual dye job.

This went relatively quickly since I had tested dyes for color quality the day before. I began by looking at different panda photos to make sure the markings were correct.

Next I wrapped his tail in foil to prevent any black dye from getting on it. Then with the help of a small applicator brush and using Cholesterol, I outlined the design, brushing the cholesterol away from the areas to be dyed. This way it acted as a protective border, holding the hair

in the opposite direction and out of my way while I applied the dye to the designated areas with the small applicator brush (Fig 2).

I find it easiest to start from the bottom of the legs and line brush the dye into the coat, working my way up as I go (Fig 3). This helps get a more even coverage. With the panda legs done, I moved on to the head and dyed his ears using the same small applicator brush. I then wrapped them in foil while still needing to set the eye pattern. That would be done by switching to a smaller, firm bristled artist paint brush and underlining the eyes (Fig 4). You can see the white ring around the eye, as you should take care not to get any dyes too close to the dog’s eyes.

After all dye is applied, carefully comb through with the wide tooth end of your comb to make sure your color is distributed evenly (Fig 5).

Then wait approximately 25-30 minutes after the comb through before rinsing. Be sure to shampoo so the remaining color will stay on your dog and not the clients couch! Now just dry and scissor up your cutest little panda ever and he will be ready to make everyone who sees him want to cuddle him (Fig 6).

Rennie the Panda was done to honor Miss Lauren Hill, an incredible young lady with cancer who is leaving a legacy behind. Please check out The Lauren Hill Wings of Hope Foundation to learn more. And visit me, Queen of Color on Facebook. See you next issue and remember, keep making the world more colorful, one dog at a time! ✂ Making the World more Colorful, one dog at a time...

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27

BLADE PLAQUE E by Jeff Andrews e

B

lade plaque is that stuff that sticks to the inside of the teeth on your clipper blades. Most don’t pay attention to it, but in reality it’s something you need to remove and keep off your blades as part of your blade cleaning process.

What is it made of?

Blade plaque is a combination of many things; all organic in nature from right off the dogs you’re grooming. Dander, hair pieces, mole spores, soap scum, insect residue, insect eggs, and anything else that’s in the coat. It builds up from a foundation of moisture, and starts layering its self to a point where you

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

can’t get the blade through coat. I was taught in grooming school back in the 80’s to make sure this stuff gets cleaned off because it slows the blade down, made sense to me!

There are other things about blade plaque you should be aware of; it’s a media of food and shelter for bacteria, as well as viruses. I bartered a groom job from a microbiologist at our local college, and told her I’d bring a blade into her that was full of this stuff and wanted her to analyze it. Well I did, and the results were shocking.

This microbiologist was able to take the media from the blade teeth and layer it vertically and horizontally. They did gram stains

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and cultures from every part of the media and found bacteria in every single part of the plaque. I then asked, if this bacteria can live in every part of this media; can viruses do the same? She said without hesitation, that viruses can thrive in this organic media. She didn’t test for virus because it wasn’t part of the bartered job.

What about spray disinfectants?

The few that come to mind are Phenylphenol, Triclosan, and Ethanol 2-butoxy. They all do a good job but they are “surface disinfectants” not contact killers like bleach. Bleach, and some other very controlled disinfectants you can get

from the vet are contact killers, these surface disinfectants work over time.

If you read the label of the disinfectant you’re using, it will tell you how long the product must remain wet on the blade for the disinfectant to work.

Will spray disinfectants work on blade plaque?

Because they do a good job controlling microbes on the surface of your blades, I don’t think they will get into the layers of blade plaque that could be hosting any harmful microbes. Now your spray disinfectant may control microbes on the surface of the blade plaque, but as you go to your next dog, the hair is going to scrape that top layer of blade plaque away, exposing fresh media underneath it.

If there are any microbes in the fresh media, there is a chance you can spread it to another dog. Common bacteria may not hurt anything because it’s

Help your clients with problem urination, house training, destruction, aggression and more!

everywhere in your shop, but what if a Parvo virus, or Kennel Cough virus are present in the media?

So what do we do with blade plaque?

You clean it off. As a groomer, it’s your job to clean your blades when you go home or between dogs. Blade plaque only builds up if the blade isn’t cleaned properly. There are ways of cleaning properly and effectively that are very fast and easy to do. The basic one is a toothbrush in blade wash.

Take your blade and run a toothbrush between the teeth of your blades with a wash that has a disinfectant in it. If you clean your blades properly between dogs or at the end of the day, you will never see blade plaque. There shouldn’t be anything sticking to the

inside of the teeth on your blades.

There are several other ways to clean effectively, like your power washer in the tub, ultrasonic cleaners, etc. But you have to keep blade plaque from building up on your blades, it could benefit you one day down the road by preventing something from spreading through your shop. ✂ Jeff Andrews is a World Class Sharpener and owner of Northern Tails Sharpening, Inc. He is an author and pioneer of many equipment maintenance videos and how-to articles that are appreciated by groomers worldwide at no cost. Jeff is a Certified Groomer of 30+ years, and is a member of NDGAA, IPG, and NAPCG. Jeff still grooms at his shop in Mobile, AL. http://www.northerntails.com 251-232-5353

As a groomer, it’s your job to clean your blades when you go home or between dogs.

Blade plaque only builds up if the blade isn’t cleaned properly.

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29

DEALING WITH

STRESS E by Deborah Walker e

H

ow do we deal with stress? Or maybe the question should be, can we eliminate stress from our lives?

Well, of course not…stress is all around us. How we handle that stress is vital to our well-being.

Before we can deal with stress, we need to look at what leads us into that state of frustration.

Recognizing when we are reaching an emotional breakdown is critical to our response.

30

Trigger Points First, ask yourself what is stressing you out. Is it a personal relationship, children, a co-worker, an employer or employee? Perhaps

it’s an animal you’re working with or a disturbing phone call, or maybe an unsatisfied customer. Any of these could be the catalyst to creating a feeling of exasperation. Our response to the situation can make or break our day. Have you ever noticed that if your first dog is a problem child, the rest of your day goes badly? That is quite common.

But does it have to be? Was the first dog on your table the problem or did you bring the problem to work? Often, we carry that stress to work with us; things like arguing with a family member, our kids not cooperating or traffic issues can contribute to our response to that first dog on the table.

Groomer to Groomer • Vol 34 Ed 6 • June 2015

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Recognizing the trigger point to our emotions is so critical to changing the outcome of our day.

If you notice, the days that you are happy, jovial and in great spirits seem to be your best days ever. The dogs work with you, not against you. Did the dogs notice how you were feeling? Of course! How we approach our day and how we feel impacts not only us, but everyone around us.

Let’s say you came to work in a good mood but someone else at work was upset. Will your good mood last for long? Probably not, because our emotions feed off the responses of others around us. Does it have to be this way? NO. We are

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31

in control of our own behavior, emotions and responses. How we respond to situations and the issues at hand will make or break the atmosphere of our day.

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Smiles and happiness are also contagious. We have a choice in all situations. Don’t own someone else’s behavior by your response.

If we can handle people with compassion, kindness and loving thoughts, the outcome is filled with contagious smiles and

light-hearted humor that surrounds our world. This will lower the daily stress we have in our lives.

Think of it this way: children raised in a violent or negative environment often grow up with anger issues and that anger feeds everyone around them. What about a child raised in the same environment who comes out with the opposite behavior? This happens because they choose not to respond in the same way. It does not make them feel good about themselves when they are around angry people. Every single day we have choices in our life about how we want to live or who we want to be around.

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Thinking positive thoughts, having pleasant conversations and smiling will always put your troubles of home on the back burner. Spending about 15 minutes for your down time is all you need to get into the swing of the day. cannot communicate their feelings to us. Sadly, mishandling of these animals is on an increase. The burnout stage of stylists leaving this profession is normally 7 years, and the main reason they leave their careers is due to stress in their lives. BUT, this doesn’t need to be the case. Recognizing how we feel is just the beginning to enjoying each day. The old adage “leave your troubles behind” should be taken to heart when entering the door to work and, while easier said than done, we need to practice this daily.

Plan Your Day One step to success is to arrive early to work. If you show up late, you don’t have a moment to regroup your thoughts before starting your day. It’s important to give yourself the time you need to leave personal matters at home and prepare for your day at work.

Time spent at work is just as much a relationship as the ones you have with family, kids, partners, etc.

You spend an average of 6-12 hours at work, so work relationships need just as much respect,

communication, and nurturing.

Building a positive environment with employer, employees and co-workers is a must to minimizing the stress level in the shop.

Thinking positive thoughts, having pleasant conversations and smiling will always put your troubles of home on the back burner. Spending about 15 minutes for your down time is all you need to get into the swing of the day.

Meditation is also an excellent way to help start your day.

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The Dog’s Mood Now that you are on the right track by thinking positive thoughts and developing a good mood, we are ready to talk dogs. The second stress level of your day is the grooming shop. The time you spend with the dogs determines how they see you as a pack leader. Take time out to play with them. Let them know you’re happy to see them.

This can quickly change your mood if you are not totally up to par.

Dogs have a way of loving us unconditionally with no judgments.

Take note of how you’re feeling when they are so happy to see you. The next step to a stressfree environment is to see how the dogs are feeling. It might be their first time, something could have happened at home or on the ride to the shop, and they brought their own issues with them. Since dogs cannot communicate with us verbally, it’s important to read their body language and their responses to us. Normally, dogs that are happy to be with you are also willing to work with you. Pick the one that is most happy so the others can follow by example.

beginning it may take a little time to teach them that jump, but the benefits of less stress outweigh the time it takes to teach. Even smaller dogs should learn this method What you see from watching them move is a great indicator that can help with your handling skills as you process them through. What are indicators? A dog that normally jumps onto the table but does not

Tables As you know, proper grooming equipment is essential. Having tables that move up and down is critical not only for your physical health, but also as a tool to communicate with the dogs. By teaching dogs to jump onto the table themselves, you will soon know whether they are willing to work with you or not. In the

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want to or acts like it wants to but can’t are indications something is wrong. You may need to look into more information about what has happened to the dog for it not to jump onto the table.

Taking these simple steps will help reduce stress levels in your grooming shop and ensure your day is an enjoyable one. ✂

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?

T I IS GWORM N I R atology elsohn e d m r n e e D M olleen erinary E by C College of Vet ican e Amer

omat

ipl DVM D

R

ingworm is one of the most over and under diagnosed conditions in veterinary dermatology. Dermatophytosis (ringworm) is a fungal infection of the hair, superficial skin, and occasionally nails. Contrary to the common name for dermatophytosis, “ringworm,” it is not a parasite and worms are not the problem! Three species of ringworm cause the majority of infections: Microsporum canis, Microsporum gypseum, and Trichophyton mentagrophytes; with Microsporum canis being the most commonly seen and it is more common in cats than dogs. It is often forgotten as a potential problem in adult pets. However, at the same

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

time, lesions of other, more common conditions are frequently mistaken for ringworm, by owners, groomers and animal health care professionals.

Depending on the organism involved, the most common source of infection are other infected pets or contaminated environments (M. canis), rodents (T. mentagrophytes, and occasionally the soil (M. gypseum).

Because the organisms survive so well in the environment, it presents a particular problem for groomers.

In addition to the condition being present in the environment, some animals may act as carriers of the disease with no visible lesions, which then can be passed on to more susceptible animals in the grooming

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facility. M. canis can survive in the environment for at least 13 months, making reinfection a common problem as well. Therefore, pets that have been treated and resolved could potentially become re-infected and again become a source of the contamination to your facility.

People who come into contact with infected animals are also at risk of developing ringworm. The highest risk are those that have suppressed immune responses including children, the elderly or those with weakened immune responses through disease or medications.

As with animals, most individuals who are exposed will not develop an infection.

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The symptoms of ringworm are NOT specific. The most common clinical signs of infection are hair loss, broken hairs, and darkening of the skin. The owners will often report that the problem is not itchy. Other signs may include red bumps, itching, crusting, scaling, and occasionally a discharge is noted as well. When the claws are affected, they can become brittle and even break, eventually leading to the claws becoming deformed.

However, a “ring” of scale and hairloss with darkening of the skin is NOT usually a symptom of ringworm, it is more often an indication of a bacterial skin infection (this lesion is referred to as an epidermal collarette), and most often associated with the organism Staphylococcus pseudintermedius. Unlike ringworm, this condition is not contagious and does not pose a risk to the other pets in your care, although, without knowing what is causing the lesion, it is important to properly disinfect any area where a pet with lesions has been.

If any abnormal lesion is noted, let the pet owner know and make sure they seek advice from their veterinarian. When an owner makes an appointment and lets you know in advance that their pet has a skin condition, getting a letter from their veterinarian indicating that it is safe to groom them is also recommended.

Treating ringworm can be a long process. The problem should be treated both topically and systemically (oral medications) in some cases. Even among veterinary dermatologists there is disagreement whether an animal should be shaved for treatment. On the one hand, clipping the coat allows better access for topical medications and shortens the hairs, upon which the organisms thrive. However, shaving a pet that has ringworm contaminates

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

Ringworm does not always present as pink lesions, as shown in this patient. (Photo by Animal Dermatology Clinic)

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Human with Ringworm (Photo by James Heilman MD) the person doing the shaving, the facility, as well as the grooming equipment. Unless the coat is long and extremely unkempt or an animal is not responding to therapy, shaving the coat is generally avoided.

If your facility is associated with a veterinary hospital and the veterinarian has prescribed topical therapy for a ringworm positive pet, the “dip” or shampoo should be done away from the general grooming area. The bather should wear protective gear and the room should

Dog with Ringworm on his head (Photo by Animal Dermatology Clinic) have its own ventilation system.

After the bath the entire area and the vents should be decontaminated.

Veterinary dermatologists will recommend that the animal have at least 2 negative cultures about a month apart from each other before they can be declared “disease free.”

Additionally, any “in contact” animal should be cultured as well. Ringworm cultures can take up to 3-4 weeks to get a final negative result.

Ringworm is difficult to remove from the environment. Some basic

steps include: Destroy all fabric bedding, rugs and towels that cannot be washed in a 1:10 bleach solution (0.5%). All surfaces and grooming supplies should be soaked for 5 minutes in a 1:10 bleach solution.

Clippers, dryers and other items that cannot be soaked should be wiped down as best as possible and “retired” for a few months if possible. All heating and cooling ducts and vents should be vacuumed and disinfected. These procedures should ideally be done before closing

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If a pet has skin lesions, and has been diagnosed with ringworm, then other pets in the house are also sources of infection, as are any articles of clothing, towels or toys that a pet owner might bring with them for their grooming appointment. to prevent human exposure to the fumes from the concentrated bleach solution.

If a pet has skin lesions, and has been diagnosed with ringworm, then other pets in the house are also sources of infection, as are any articles of clothing, towels or toys that a pet owner might bring with them for their grooming appointment. Pet owner education is key to making sure that the pets are well taken care of, and that

the grooming facility as well as the employees are adequately protected. ✂ Dr. Mendelsohn is a 1997 graduate of UC Davis School of Veterinary Medicine and received Diplomate status with the American College of Veterinary Dermatology in 2004. After graduation from UC Davis, Dr. Mendelsohn completed an internship with the Animal Emergency Clinic and Animal Specialty Group in San Diego. She later practiced general medicine before

starting her residency with the Animal Dermatology Clinic in 2000. Her love and appreciation of the human-animal bond is what drew Dr. Mendelsohn to this specialty. Another opportunity that Dr. Mendelsohn enjoys is the training of veterinary students, helping these students appreciate the hidden complexities of dermatologic disease.

For more information please visit www.animaldermatology.com.

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41

?? ?? ?? ?? ? ? ? ? ? ? ? ? ? ?? ?? ?? ?? ?

O W R K O T

OR

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? ? ? ?

E by Bonnie Wonders e

I

would probably be the CDC’s worst nightmare. I am one of those who goes to work no matter how high the fever, how sore the throat and/or how delirious I am from the flu. I could single handedly infect the entire western half of the state with my germs.

My store constantly smells like a mixture of Lysol and Cotton Breeze air fresheners. Apparently, it is a winning combination of scents as nearly everyone comments on how “incredibly clean” it smells. Yes, sickness is a natural part of everyday life. However, with me, it’s the accidents that I seem to get myself into that are even worse than the illnesses....and believe me, I can “outklutz” the best of you. I don’t know how I manage to not have dog related

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

injuries. It’s in all the other aspects of life that I do myself harm.

I think I was just born with naturally weak ankles. From the earliest that I can remember, I was always falling over something. I was the one who would try jumping rope and not make it past the fourth jump. Yes, that was me, flat on my face with the busted open chin lying on the blacktop. You would think I would have at least learned to try jumping in the grass. Nah, not me.

I was forever losing my footing on the monkey bars on the playground and banging that same chin on one of the bars. I couldn’t jump over the smallest part of the stream in the woods (or crick, as we called it) without losing my footing when I hit the other side. Down again I’d go, on

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my face.

While everybody else would run across the huge downed tree crossing that same stream (crick), I was the one who knew I’d fall in head first if I attempted it. I had to sit and “scootch” myself across the log on my rear end. Believe me, there was no glory in that. With all the falling on my face, it’s amazing that I don’t have a chin like Jay Leno.

My clumsiness has followed me throughout my adult life. I can fall over anything. Or nothing. I fell once in the yard walking across totally flat ground. My daughter, who at the time, was about 10 said, “How can you even fall over NOTHING?” “I don’t know. It’s just a gift I have,” I remember telling her.

At any rate, during the last year

Do you know how hard it is to try to lift a dog while you are standing on one foot, balancing on crutches? Thankfully most of the dogs’ owners put their dogs into the tub for me.

Getting them out was a different story.

I have gone to work on crutches and have been black and blue almost every other month. Actually, I now turn those lovely old people shades of black, blue, purple, green and finally yellow, when I bruise. Last summer I was trimming the roses in the back yard and tripped over a metal cut-out of an Amish buggy and horse. I strained something in the back of my knee which promptly started turning colors within an hour. I limped into the house and drug out the ice packs and laid on the couch for the rest of the evening.

When I got up to get a shower, the pain was incredible and I thought I was going to barf from it. My hubby came to my aid and helped me get a shower and into bed. By the next morning I knew I wasn’t going anywhere without my trusty crutches.

“You CAN’T go to work like that,” Dave said. “Of course I can,” I informed him. “But you can’t even stand alone,” he argued. “I can stand

on one leg,” I told him. “You will go to the doctor and you won’t drive.

Let me get a shower and I’ll take you in for X-rays,” he said. After much back and forth arguing while I wrapped my knee, I agreed to do as he instructed. Naturally, when he was taking his shower, I made my escape out the door, down the three front steps and into the car. I’ve had a LOT of practice with crutches, so I don’t know just WHO he thought he was dealing with. Apparently an amateur.

When I pulled into the parking lot at work and got to the front door of the shop, I could hear my phone ringing. When I finally got the door unlocked, I could hear Dave’s voice on the answering machine. “What

the H___ are you doing? Didn’t I tell you to wait for me? I’m coming to get you and you ARE going to the doctor....” I picked up the phone and interrupted his rant. “Calm down!”

I admonished him. “I’m fine, I don’t need to go the doctor. It’s feeling much better right now anyhow,” I lied to him. After 10 more minutes of him giving me heck a customer walked in. “I have to go,” I told him and hung up.

Apparently, I should have thought that one through a little more. Do you know how hard it is to try to lift a dog while you are standing on one foot, balancing on crutches? Thankfully most of the dogs’ owners put their dogs into the tub for me. Getting them out was

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a different story. I had to pull one grooming table over to the edge of the tub and put the dog on it. Then I pushed that table over to the other grooming table and coaxed the dog over to the second table. There I was, hanging onto the table with one arm and a crutch with the other. What a sight it was all day. By the end of

the day I was totally spent. Thank God I had at least learned to groom while sitting during one of my prior “accidents.” NEVER underestimate the value of a good grooming stool on wheels! I worked like that for more than a week. By the end of the second week I was able to give up the crutches but it took a couple months

There I was, hanging onto the table with one arm and a crutch with the other.

What a sight it was all day. By the end of the day I was totally spent. Thank God I had at least learned to groom while sitting during one of my prior “accidents”.

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for the pain to go away. NEVER would I have admitted that to my husband!

My next big oops was several months after the knee incident. I was goofing off with my husband and was chasing him through the house. Now first off, you have to understand that our house is not some big open floor plan. You can’t actually “run” through it. Picture it more like two old people chasing each other through a nursing home. Yup, it was with that much speed. Just as I made it to the bedroom behind Dave, I lost my footing and somehow fell against the big ballaster on our four poster bed. Yep...right onto my chin once again. This time, I really did a number on it though. I hit the bedpost with enough force that half of the post snapped off and went flying through the air, landing on the dresser, just missing the mirror.

I also managed to run one of my bottom teeth right through my lower lip. All the way through.

My husband turned around in time to see me on the floor with blood gushing everywhere. “Honey, you’re bleeding!” he gasped. He got me to my feet and I ran to the bathroom to see what I had done. I knew it was bad. I was terrified that I had broken some teeth or knocked some loose. I probably have the equivalent of 400 poodle groomings invested in my mouth. “You need to go to the ER,” Dave was saying.

This time, I was in total agreement with him. I didn’t know what I had done, but I knew it was bad. It needed stitches and all I could do was keep rinsing my mouth out with cold water to try and slow down the bleeding.

Dave went to get the truck and it just HAD to be that we were experiencing the worst ice storm that I can ever remember happening here.

We really live out in the country and the snowplows hadn’t even touched our road. Dave couldn’t get the truck out of the driveway which was nothing but solid ice everywhere. I had no choice but to wait till it passed. Of course that wasn’t going to happen all night, so I sat with a towel on my mouth for quite a while. “Let me get you a popsicle,” Dave was saying. “I don wanna popthickle,” I was lisping out.

My bottom lip was humongous at this point and I could feel the giant cut below my lip. “You’ll like them.

They’re bananna,” he tried again. “I don wanna popthickle,” I repeated.

“I’m telling you, you’d really like one.

Or do you want something else to eat?” He insisted. “Are you kidding me? (which came out more like) “Ah u kithin’ e,” I asked him while almost crying. He was so shook up too, but then he uttered the unthinkable.

“See what happens when you act a fool?” he asked. I could have knocked him in the head with that bed post. Like “I told you so,” was what I really needed to be hearing at that point.

After what seemed like forever, the bleeding finally stopped and I got two cold bottles of water and laid in bed all night with one on the front of my chin and another under my jaw. When I got up in the morning I looked quite a sight. It was like an episode of “Botox gone wrong” on my lip and my entire chin (dang thing!) and throat were black and blue. I figured that since the bleeding was done and I had a full day of work to do, there was no reason not to go in.

The salt trucks had done our road a couple hours ago, so to work I went.

I couldn’t eat anything solid for three days and could only drink slowly through a straw. I tried hiding in the grooming room as much as possible so that customers wouldn’t

I couldn’t eat anything solid for three days and could only drink slowly through a straw. I tried hiding in the grooming room as much as possible so that customers wouldn’t see me.

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see me. I had Lou do all the talking to customers and taking in the dogs.

It was quite an effort for me to talk on the phone without sounding like I was TRYING to sound like an idiot.

Of course pretty much the whole bottom of my face turned all those atrocious shades of yellow and green too over the next three weeks. My customers who DID see me were shocked beyond shocked. The best laugh that I had from it though was when “Ed,” one of my customers, managed to see me while I was trying hard to keep my head down as I gave his dogs back to him. I happened to look up at the wrong moment and he jerked his whole body backward.

“What the _____ happened to you?” he asked. Telling him the truth I said, “I was chasing my husband into the bedroom and I fell against the bed post.” After just a split-second

pause he came back with the most unexpected response....”Well GOOD for you! GOOD FOR YOU!” he said nodding his head emphatically.

“You know, if MY wife had bothered to chase ME around the bedroom, we probably wouldn’t be divorced right now! Way to go! You’re a good woman!” he said. I thought I’d bust a gut laughing at that one!

Pretty much healed from that experience now with a reminder scar below my lip to tread carefully in the house, I had been accident free until a few weeks ago. I was out raking the winter debris from the flower beds when I turned and tripped over the end of the spit rail fencing.

Down I went over the fencing but NOT on my chin this time, (Yay!) At this time, I am currently sporting a skinned shin, along with my usual complimentary rainbow colors on my

ankle and foot. It hurts, but at least I’m not needing crutches. When I went in to work though a few days ago “Brenda”, one of my customers, brought her dog in. “Hi Brenda,” I said reaching over to her dog. “Well, Hi yourself!” Brenda said. “It’s so good to see you out of your cast,” she said. “What cast?” I asked puzzled.

“The last time I was here didn’t you have a broken arm?” She said turning her head sideways. “No, no cast, no broken arm,” I said. “Huh... for some reason I was thinking you were the one who was always having some dumb accident and that you were in a cast,” she said. “Never mind,” she said waving her hand at me as she went out the door. ✂

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SHARPENING YOUR DREMEL SKILLS E by Jon Porter e

R

ecently, my wife and I purchased our own grooming salon which was established over 18 years ago. Our salon is very busy, so we decided to hire another groomer. We wanted someone with experience without all the bad habits and drama. This was easier said than done. We interviewed and tried quite a few groomers before we hired someone to join our team. We hired a groomer who was only a year out of school.

We didn’t know it at the time, but when it came time to have him try his hand with the dremel, he wasn’t up to our standards with it. He is a

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great groomer but using the dremel was a new concept to him.

After questioning whether we made the correct choice, we found out that grooming schools (not all but some) don’t teach how to use the dremel. I questioned my wife (she’s been grooming almost 15 years and she taught at a grooming school as well) and she told me that the dangers of using the dremel are not worth the risk of teaching. I’m not a groomer so I don’t know (I left my career in the music business). I know I used to have weekly training seminars with my staff when I was in the music business, so I asked why

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not train on how to use the dremel.

My wife was not sure of how to train with the dremel without using a dog (to avoid liability) when training.

She told me that if I could come up with an idea on how to train with the dremel, we should spread the word as it is something schools should teach to better prepare students for their career. I thought long and hard and came up with a simple idea. I asked the groomer to go out and get a box of pencils. I took a pencil, and with a rubber band I attached it to a stick. I told my groomer, sharpen the pencil with the dremel without touching the lead inside. As he started to

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sharpen the pencil, I grabbed the other end of the stick and started moving it around to simulate a dog’s paw pulling and pushing. We did this over the course of several days and woo-hoo, he can dremel nails now!

Yes, it is only a simulation but it is as close to the real thing as you can get. There are other factors that you cannot train for such as a fluffy tail or furry legs, but it’s a good start.

As an owner of a grooming shop, we implore schools to implement this training exercise for future generations of groomers. Owners are looking for groomers that are ready to handle the real world of grooming and not groomers that have to learn as they go. Grooming is a talent that can be learned with a few basic scissoring skills, lots of reading (grooming how to), practice and most of all, patience. Yes I make it look easy with words but we know it is not. ✂

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BEHAVIOR CLIPS

by Gary Wilkes

BEAR THE BAD

SCHNAUZER

I

work with a number of rescue groups that have a continuing problem. They have dogs that bite people. Sometimes the biting is only a matter of territoriality. The dog goes ballistic when guests come to the house. Sometimes it’s resource guarding. If it is front-door aggression the easy solution is to simply confine the dog when guests arrive. If it’s a food issue you can make sure that food isn’t left lying around. However, if the problem is limited to veterinary care and grooming it takes on a whole new meaning. That’s where we come to Bear.

The Bear Bear is a black, formerly ragged, Miniature Schnauzer.

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He is a delightful example of his breed, except for one thing: In limited circumstances he used to predictably bite people. Specifically, he bit anyone who tried to touch his hind feet. When the rescue group took him to the vet, he lived up to expectations. They told the vet that he bites when you handle is hind feet so the vet grabbed one of his hind legs and Bear bit him. (That is a reminder that none of us are teethproof.) My challenge was to get him trustworthy enough that he could be adoptable.

Ethical Issues Most people think that behavior modification is an either/or process.

That’s how modern trainers and

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behaviorists speak of it. Either we use positive reinforcement and they like us or we use positive reinforcement and punishment and they call us abusers. Making a choice of either/or isn’t in my job description. My ethical obligation to the clients is to use whatever will work to successfully inhibit a behavior. (I didn’t add the word “safely” to that sentence because skilled handlers don’t injure dogs and safety is an integral part of good handling.) My job is to fix the problem rather than pandering to an ideology that limits my tools.

The Full Context The most common outcome for a biting dog is euthanasia or a life

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of periodic terror as expert handlers wrestle and muzzle him into submission. That may be a cheap way to express anal glands but it forms a giant hypocrisy. If we may not use punishment because it may cause fear and possibly pain, how does one justify not using punishment that insures perpetual, periodic terror and pain? If scaring the heck out of a dog three or four times will inhibit the aggression, how does that compare to scaring the heck out of the dog three or four times a year for the rest of its life?

The other shoe is about to drop.

The levels of restraint needed to get the job of grooming and veterinary examination done often elevates the aggression over time. Each time you “ride the pony” you will have to crank a little harder than last time. Eventually you get a dog that anticipates what you are going to do

and starts offering the aggression automatically at first sight. That places the dog at a much higher risk of euthanasia. That kind of handling often spills over to other previously acceptable handling by the owner.

For instance, Bear bit anyone who tried to touch his hind feet, likely because a groomer or previous owner cut a nail too short. I think the logic is simple: If there is an alternative that terrifies him a couple of times but inhibits the biting, we have an ethical solution to his problem.

First Steps My first step might not seem connected. I taught him that the sound of a clicker meant a treat was on the way. To change his behavior, it could not be dependent on either pole of behavioral effects. I need to both reinforce good behavior and punish the aggression. If that

sounds like the opposite of what behaviorists always propose, take a deep breath. Positive reinforcement increases behavior. It cannot stop or inhibit behavior for the future.

Most of you know that. Some of you may not. I have been punishing aggression for more than two decades. If you imagine it brings on the terrible side effects so often predicted, go to YouTube and look at my channel “wilkesgm1.” Watch Bear’s transition from biting to being able to be groomed and tolerate a vet exam. I also have an article on my home page at www.clickandtreat. com that explains how I discovered the process. Look for a link that says “aggression and operant conditioning.”

Back to the story I needed a precise way to mark good behavior and reward it heavily.

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That creates contrast in “either/or” fashion. If you try to bite my hand something is going to happen that you aren’t going to like. If you don’t bite my hand you are going to get something tasty. That is what creates a new, dependable repertoire, minus the bad behavior. People who depend on force without the positive side for contrast run the risk of teaching the dog that there is bad stuff and neutral stuff but nothing else. In essence, handling that focuses on getting the job done uses this format. In Bear’s case, we stopped a grooming in the middle because, though we could have pulled it off without being bitten, it would have put us in the hole for the future.

Safety First and Always My first job was to teach him to like wearing a quick-wrap muzzle with a soft slip lead made of hollow,

braided rope. You put it on, take it off, click, and then give him a treat.

Repeat. Soon he could have his mouth wrapped and still wag his tail.

Some dogs take a while to adapt to this. If you can pull it off, it makes things much easier later on.

Next, I taught him that the word “NO” meant a rolled up towel was going to come flying at him. Rather than attempt to bonk him the first time while grooming, I used the same pre-conditioning strategy I used for the clicker and muzzle. I bonked him for barking wildly when he heard the doorbell. That took about three repetitions to stop. Then he got treats for being quiet. You can see this process again, on my YouTube channel. Three or four of them are from Barkleigh Groom Expos.

Once I could muzzle him without causing him to overreact, I started holding him as his owner handled

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his feet. If he struggled I restrained him with a firm squeeze and let off the pressure when he relaxed.

Intermittent pressure allows the dog to learn. Constant pressure tends to cause constant resistance and escalates the dog’s arousal.

On the first couple of attempts I said “NO” and bonked him if he whipped around to bite. After that the behavior was suppressed and we could muzzle him, handle him and shove treats in his mouth.

The whole process took about six hours of instruction over a period of a month. About a week ago I took him back to the vet. I still used a quick-wrap with a lead around his muzzle but it wasn’t very tight and I still didn’t completely trust him. He was relaxed through the whole exam with the same vet he bit. He’s about 95% ready to go into an adoptive home. Mission almost completely

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accomplished.

Teaching a dog to inhibit aggression and accept the stress of grooming and vet exams is a productive task. Leaving a dog in rescue that actively bites in response to handling means it can never be adopted into a family. Even then, it will have to be tranquilized at the vet and handled securely for every groom… usually getting worse with time.

This article isn’t meant to be a recipe so that anyone can do this kind of rehab. It’s simply to let you know that this process exists and can turn a dog around 180°.

Every competent groomer has the handling savvy to start moving toward this kind of control. It takes some work and learning but in the end it will offer solutions for some of your toughest problems. ✂

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BREAD & BUTTER GROOMING:

FAST & EASY PET TRIMS FOR THE SALON

by Kathy Rose

AFTER

BEFORE

MIXED BREED MAKEOVER O FIG. 1

FIG. 2

FIG. 3

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ur Bread & Butter client lists are weighted with a variety of terrier cross breeds wearing coats that are sometimes tricky to work with. This fellow could be a Cairn mix and he sports a body coat with a wiry outer coat and a soft dense undercoat. The soft straight furnishings and headpiece are finer and lack the substance of the body coat.

Carding out some of the soft undercoat on the body will help to facilitate line free clipper work. This can be done prior to bathing and then again after.

This double coat requires thorough coat preparation with a quality pet shampoo and conditioner, followed by fluff drying. Customary prep work such as ear cleaning, nail clipping, sanitary and pad trimming should also be completed.

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Fig.1) Card the soft undercoat using a course stripping knife.

Fig.2) Begin clipping about an inch behind the Occipital bone, following coat growth direction. For this trim a #4 blade was used.

Fig.3) Clip straight down the back over the point of rump, falling off before getting into the leg coat.

When clipping the sides, make sure to change the angle so that you continue to follow coat growth direction. Fall off just below the spring of rib.

Fig.4) Move to the front of the dog. Lift the head and begin clipping just under the jaw line, clipping downward, following coat growth direction. Fall off before clipping into the cowlicks at the breastbone. Clip down the sides of the neck, falling off just above the elbow, before clipping into the leg coat.

Fig.5) Brush the coat against coat growth direction, (Back brush) and

FIG. 4

FIG. 5

FIG. 6

FIG. 7

FIG. 8

FIG. 9

FIG. 10

FIG. 11

FIG. 12

FIG. 13

FIG. 14

repeat steps 2-4.

Fig.6) Blend the side coat into the skirt, shoulders, and sides of the hips using blenders. Make sure to top thin, following the coat growth direction.

Fig.7) Use the same top thinning technique over the point of rump and down the back of the rear leg to approximately one inch above the hock.

Round the rear feet.

Fig.8) Lift the rear leg slightly and trim the coat on the sides and front of the rear legs. Turn the shears at the bend in knee and then blend into the tuck up. This will accentuate the rear angulation.

Fig.9) Tidy the underline to follow the natural undercarriage of the dog.

It should look natural and not too straight or overly angled. One method for determining placement of the “tuck up” is to lift the rear leg, bending it naturally. Approximately where the knee hits the groin is the location of the arch in the loin or the “tuck up.”

Fig.10) Blend the shoulder into

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FIG. 15

FIG. 16

FIG. 17 the upper arm. This will help place the dog’s leg well under him.

Fig.11) Round the front feet.

Trim the front legs to form cylindrical columns.

Fig.12) Trim the eye corners using fine thinning shears.

Fig.13) Comb the topknot coat strait up and secure between your index and middle finger. Trim the excess using thinning shears. Use thinning shears to blend into the ear and the back of the head to the neck.

Fig.14) Use thinning shears to expose the eye when viewed from the side. Flip the ear back and trim the coat in front of the ear (ventilation strip).

Fig.15) Comb the bangs forward and trim across, holding the shears at a 45° angle.

Fig.16) Trim the beard, rounding upward toward the ear.

Fig.17) Hold the tail straight back and use Blenders to trim an arched flag.

We have a variety of cute little mixed breeds that make up our “Bread & Butter” client list. There is not a right or wrong haircut. The most important thing to remember is communication with your client. Take the time at your initial consultation to determine the client’s wishes and the pet’s needs. Use your expertise to make recommendations that will keep your Bread & Butter clients happy and sending referrals. ✂

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GROOM TEXAS TO DEBUT AT HOUSTON WORLD SERIES OF DOG SHOWS

B

arkleigh is excited to announce that we will be working with the Houston World Series of Dog Shows to bring Groom Texas to their show this summer. Groom Texas will feature Poodle, All Other Purebreds and Creative grooming contests, in addition to educational grooming seminars.

There will be two conference rooms used for educational seminars.

Those classes will include a Bichon Demo by Sue Zecco, AKC Poodle Certification, Brusher/Bather by Teri DiMarino, AKC Salon Certification,

Every Day Grooming by Judi Cantu and CGA Creative Grooming Certification. All grooming events will take place Saturday July 18 and Sunday July 19.

The Houston World Series of Dog Shows is one of the finest indoor dog shows in America held in Houston’s NRG Park. Along with breed judging and obedience, the show features agility dogs, flyball, Frisbee dogs, dancing dogs and much more. There is also an art exhibit and plenty of shopping. The show is sponsored by Purina PRO Plan Dog Food.

For more information or to register go to www.TXgroom.com. ✂

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ALL AMERICAN GROOMING SHOW

FEATURES ALL STAR LINEUP OF SPEAKERS

T

he All American Grooming Show in Wheeling, IL (near Chicago) will feature its best lineup of speakers and seminar topics, according to Barkleigh show planner Rebecca Shipman. Most of the scheduled seminars have never been presented at this show.

Included in the new programs are: Asian Fusion by Olga Zabelinskaya; The AKC Salon Certification Course; Creative Groomers Association (CGA) Certification; a skin certificate course; Teddy Bear Cut Series; AKC Poodle Certificate Course; Difficult

Dog Series and much more.

Also debuting will be grooming superstar and recent Groom Team Gold Medalist Lindsey Dicken, who is speaking at the All American Show for the first time ever as she and Nicole Kallish present their class “Dueling Bichons.” Jay Scruggs will bring his daylong mobile class to the show and Joey Villani will present his very popular business seminar, “From Bitch to Top Dog.” One of the few classes that will be repeated from last year is Teri DiMarino’s Brusher/Bather Certificate Class. This class is ideal

Let our colorful ergonomic tables be your spring grooming inspiration.

Elite Grooming Table, Electric Pink

for new bathers and experienced groomers. If you missed the class last year, or have hired a new bather in the past year, you will want to check it out.

This year, the trade show will feature a record number of vendors.

Over 50 companies are expected to participate. Many have specials that are only offered at the show. Plus, this is the ideal time to see, touch and sample the products.

The All American Grooming Show is a GroomTeam USA sanctioned event. Many of the top competitive groomers from all over the country will compete for points that could allow them to represent the United States in the world competition in Europe this fall.

The contests are split into Entry, Intermediate and Open divisions.

This year, the show will have a special emphasis on honoring show originator and grooming industry icon Jerry Schinberg, who passed away this past year. In addition to the All American Grooming Show, Jerry was instrumental in the formation of GroomTeam USA. He also was the originator of competitive creative dog grooming.

For more information about the All American Grooming show, go to www.AAgroom.com ✂

Find us on

Twitter!

@barkleighinc

800.444.1579 shor-line.com/grooming http://hubs.ly/y0NlJ40

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NEW PRODUCTS/ INDUSTRY NEWS ANDIS INTRODUCES NEW ERGONOMIC GROOMING SHEARS

DR. WILLARD’S® NATURAL RESTORATIVE PET CARE START KIT

The launch of Dr. Willard’s Natural Restorative Pet Care® line captures the Willard Family’s personal experiences, environmentally and socially conscious spirit and their commitment to cruelty-free products and compassionate pet care. As part of the company’s commitment, for every Dr. Willard’s® Natural Restorative Pet Care Kit sold, CAW Industries, Inc. and Dr. Willard’s® will donate .75 cents (or .25 cents per bottle sold) to help support abused and neglected animals at animal shelters and rescues like one where the Willard’s adopted their dog from -- Big Dogs Huge Paws. The kit includes one 8 oz. bottle of each of the following: Rejuvenating Skin & Coat Spray, Vibrant Pet Water Drops and Soothing Aloe Gel for Pets.

Dr. Willard’s® Natural Restorative Pet Care Kit is available online at http://drwillard.com/ for $39.99 and includes free shipping.

BIO-GROOM ECONO-GROOM 5 GALLON PAILS

Econo-Groom never drys out hands or makes them rough and sore. Bathe all day and hands stay soft with Econo-Groom.

Our 5 gallon pail costs the same as 4 gallons, so it’s like getting a gallon free.

Econo-Groom is tearless, dilutable 16:1, superior quality and optimum performance.

It brightens, deodorizes and conditions.The coconut oil base cleans thoroughly and the rich Lanolin prevents dryness. With its super foam, brilliant results, and super mildness, Econo-Groom is everything a choosy groomer desires. Econo-Groom, a delight for clients, and a gift to hands! www.biogroom.com

Andis is introducing five new grooming shears with ergonomic, offset handles.

These shears are professional-grade and include straight, curved, curved ball-tip, and thinning options. Forged from top quality Japanese stainless steel for exceptional durability, precision cutting and corrosion resistance, they are sure to complete the professional pet groomer’s cutting and trimming needs.

The 6.25” and 8” straight shears weigh 1.9 and 3 ounces, respectively. The 6.5” curved ball-tip shear weighs 2 ounces and is ideal for tight spots, paws and face.

The 2-ounce, 6.5” thinning shear has 28 teeth and the 3 ounce 8” curved shear is for shaping and contouring. Soft-grip finger inserts provide non-slip comfort and improved control.

TOP PERFORMANCE® GLOCOAT™ TRY-ME KITS

Top Performance® GloCoat™ TryMe Kits make it easy for groomers to try different products in the GloCoat family! Each kit includes one 17-oz GloCoat Shampoo and one 16-oz GloCoat Conditioning Spray —use together to remove tangles and mats and leave coats soft and manageable. Made in the U.S.A. Conditioning Shampoo is a luxurious hypoallergenic conditioning pet shampoo that works hard to remove tough tangles and makes brush-outs a breeze. Conditioner and Detangler quickly penetrates mats and tangles for faster comb outs. Repels dust, dirt, and urine, and adds instant luster to all coats. Each features an appealing cherry almond scent. www.PetEdge.com

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CALENDAR OF EVENTS FLORIDA

www.superzoo.org

PUERTO RICO

www.ndgaa.com

INTERGROOM 6/5/2015 — 6/8/2015 Somerset, NJ (201) 896-0500 www.intergroom.com

PET PRO CRUISE 1/9/2016 — 1/17/2016 San Juan, PR (321) 368-6622 cruisinglady@ymail.com www.barkleigh.com

ILLINOIS

OHIO

WASHINGTON

NDGAA FUN IN THE SUN 10/23/2015 - 10/25/2015 Orlando, FL (724) 962-2711 ndga@nationaldoggroomers.com

NEW JERSEY

ALL AMERICAN GROOMING SHOW 8/6/2015 — 8/9/2015 Wheeling IL (717) 691-3388 info@barkleigh.com www.aagroom.com

PETQUEST 6/25/2015 — 6/28/2015 Wilmington OH (717) 691-3388 info@barkleigh.com www.pqgroom.com

MASSACHUSETTS

GROOM EXPO 2015 9/17/2015 — 9/20/2015 Hershey PA (717) 691-3388 info@barkleigh.com www.groomexpo.com

NEW ENGLAND GROOMING SHOW 10/1/2015 — 10/4/2015 Sturbridge MA (717) 691-3388 info@barkleigh.com www.newenglandgrooms.com

NEVADA SUPERZOO 7/21/2015 — 7/23/2015 Las Vegas NV 626-447-2222 info@superzoo.org

PENNSYLVANIA

TO LIST YOUR EVENT, SEND IT TO ADAM@BARKLEIGH.COM

NORTHWEST GROOMING SHOW 4/21/2016 — 4/24/2016 Tacoma WA (717) 691-3388 info@barkleigh.com www.nwgroom.com

CALIFORNIA GROOM EXPO WEST 2/4 /2016 — 2/7/2016 Pasadena CA (717) 691-3388 info@barkleigh.com www.groomexpowest.com

PET BOARDING & DAYCARE EXPO 11/10/2015 — 11/12/2015 Hershey PA (717) 691-3388 info@barkleigh.com www.pbdexpo.com

Barkleigh Productions EVENTS

PETQUEST

6/25/2015 — 6/28/2015 Wilmington OH ALL AMERICAN GROOMING SHOW

8/6/2015 — 8/9/2015 Wheeling IL GROOM EXPO

9/17/2015 — 9/20/2015 Hershey PA NEW ENGLAND GROOMING SHOW

10/1/2015 — 10/4/2015 Sturbridge MA PET BOARDING & DAYCARE EXPO

11/9/2015 — 11/12/2015 Hershey PA GROOM EXPO WEST

2/4/2016 — 2/7/2016 Pasadena CA PET PRO CRUISE 2016

1/9/2016 - 1/17/2016 San Juan, PR NORTHWEST GROOMING SHOW

4/21/2016 - 4/24/2016 Tacoma WA Barkleigh Productions, Inc. (717) 691-3388 • Fax (717) 691-3381 www.barkleigh.com www.groomertogroomer.com

Proverbial Wisdom In the end, people appreciate frankness more than flattery.

Proverbs 28:23 Living Bible

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CLASSIFIEDS Call (717) 691-3388 ext 206 to place a Classified.

Rates: 25 words or less – $50.00.

Each additional word – $2.00 each.

Classified ads must be prepaid.

Call for issue deadlines.

Agency Discounts Do Not Apply.

BLADES & SHARPENING Scissorsandclipperbladessharpeing.com Premium Sharpening We understand the importance of our clients tools and endeavor to ensure a trusted service. Visit our website.

GROOMER’S SHEARS HAND HONED SHARPENING JAPANESE STYLE REPAIR AND RECONDITIONING 30 YEARS EXPERIENCE $15.00 PLUS SHIPPING THE SHARPER EDGE INC REFERENCES PROVIDED (305) 299-9955 CAREY

CALL (717) 691-3388, EXT. 210 TO PLACE A CLASSIFIED. BUSINESS FOR SALE Owner retiring. Well established turnkey grooming salon. Great location. Excellent reputation and solid clientele. Great opportunity for the right buyer. In California. Call 559-706-5149.

Northern Maine pet grooming business.

Established 27 years at same leased location. scheduled almost a full year in advance.

Quick sale at $30,000. Anxious to retire.

Call 207-484-8946.

Well established Turn-Key Grooming Business for sale. Fully equipped with Retail. Great Location. Large Clientele and growing.

In Maryland - Call 301-824-3371

Find us on

Twitter!

@barkleighinc

Check out the pet boarding industry’s

ONLY trade magazine! www.PetBoardingAndDaycare.com Classified Advertisements

GET RESULTS! Come Visit Us at intergroom!

“YOU NOW HAVE A BETTER CHOICE” We are groomers of 30+ years. Website has FREE videos and articles on equipment care.

Steel Blades $5.00, Ceramic $6.00, Regular shears $5.00, convex $10. Certified for many shear brands. WAHL 5-N-1 blades refurbished (new parts, not sharpened) $10.

Clipper repair #10 plus parts. Mail-in service has 48 hour turnaround, $5.00 RETURN SHIPPING ALL ORDERS, each order gets a CD_ROM and tip sheet. Website has all information. Est. 1995.

Northern Tails Sharpening Inc, Mobile AL Call 251-232-5353 www.northerntails.com EACH blade examined personally, sharpened to perfection, demagnetized and tested. Sockets and springs adjusted, blades individually sealed, READY TO USE. Sole proprietor w/ 20+ years experience. FACTORY-TRAINED to sharpen shears/blades. Customized tip sheet included w/ order - PROMPT RETURN. Clipper Blades $5,Shears $7, S/H $7. PA residents add 7%.

John’s Sharpening, 1213 Middle St., Pittsburgh, PA 15212-4838. (412) 321-1522 JKosakowsky@hotmail.com.

GroomertoGroomer.com

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Klip Kards

Client Index & Extender Cards Extenders stapled to your filled Klip Kard add more record space!

Giant Klip Kard Our most popular card! 5” x 8” Klip Kards feature a dog diagram for notation of injuries, warts and sensitive areas.

Sketch the clip right on the card. Emergency permission included, plus a size chart for easy sales reference.

Includes pet profile checklist with lots of space on the back for date, charges, services, groomer and reminders sent date. Extenders can be attached when back is full. Mix and match in packs of 100 when buying 1000.

Giant Klip Kard – White 5 x 8 #500 Pack of 100 #501 Pack of 500 #502 Pack of 1000

$13.75 $59.95 $99.00

Available Colors

Giant Klip Kard – Color 5 x 8

Available colors: Blue, Green, Yellow, Pink, Lavender

#503B, 503G, 503Y, 503P, 503L #504B, 504G, 504Y, 504P, 504L #505B, 505G, 505Y, 505P, 505L

Pack of 100 Pack of 500 Pack of 1000

Giant Klip Kard Extenders – White 5 x 8 #506 Pack of 100

$13.75

#682

$34.95

Giant Klip Kard Special 5 x 8

$15.75 $69.95 $109.00

Medium Klip Kard 4”x 6” Medium Client Index Card offers space for pet description, medical problems, referral, birthday, vet phone and clip. Popular pet profile checklist denotes conditions about the pet. Back has date, services, charges and reminder sent date. Extenders can be attached when back is full. Mix and match in packs of 100 when buying 1000.

Medium Klip Kard – White 4 x 6 #507 Pack of 100 #508 Pack of 500 #509 Pack of 1000

Available Colors

$11.95 $46.00 $75.00

Medium Klip Kard – Color 4 x 6

Available colors: Blue, Green, Yellow, Pink, Lavender

#510B, 510G, 510Y, 510P, 510L #511B, 511G, 511Y, 511P, 511L #512B, 512G, 512Y, 512P, 512L

Pack of 100 Pack of 500 Pack of 1000

Medium Klip Kard Extenders – White 4 x 6 #513 Pack of 100

$11.95

#681

$28.95

Medium Klip Kard Special 4 x 6

Regular Klip Kard Are your client files a disaster? Do you forget to get pertinent information over the phone? These 3” x 5” Client Index Cards will stand up against the daily abuse of any active grooming salon and will provide you with basic information on your grooming client. Space on back for date, charges and reminder sent date. White only.

Regular Klip Kard Extenders – White 3 x 5 #517 Pack of 100 $10.50

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Regular Klip Kard – White 3 x 5 #514 Pack of 100 #515 Pack of 500 #516 Pack of 1000

$10.50 $39.75 $62.95

#680 Klip Kard 3 x 5 Special

$21.95

(717) 691-3388 • Order online at www.BarkleighStore.com

Groomer to Groomer • Vol 34 Ed 4 • April 2015

GroomertoGroomer.com

$13.95 $56.00 $95.00

Klip Kard Special Includes 250 Klip Kards, File Box, and set of Alphabetical Index Guides

Groomer & Kennel Sales Slips Make More Money Without Raising Your Prices!

Professional Sales Slips for groomers and kennel operators! Both have space for all the little extras you haven’t been charging for. These 5-1/2” x 8-1/2” two-part NCR forms are clean, with no carbon needed.

Groomer Sales Slip includes space for groomer’s name, skin treatment, next appointment, bows, medicated shampoo, tangling, bad behavior and more!

#623 #624 #625

Pack of 100 Pack of 500 Pack of 1000

$18.50 $72.00 $117.50

Kennel Sales Slip includes space for salesperson and/or groomer (for easy tally of commissions), number of days, weeks or months of boarding and charges, next grooming appointment and much more!

#627 #628 #629

Pack of 100 Pack of 500 Pack of 1000

$18.50 $72.00 $117.50

Kenn-L-Kards and Run Kards

Popular Client Index Cards for Pet Day Care and Boarding Facilities!

Kenn-L-Kards offer boarding, medical and grooming profiles. Easy checklist eliminates tedious handwriting. Speeds your recordkeeping. This popular Client Record Index Card has all the information any kennel or day care operator needs. Extender cards double your records space. Just attach to the back of a full Kenn-L-Kard.

Kenn-L-Kard Extenders – White 5 x 8 Kenn-L-Kard – White 5 x 8 #901 Pack of 100 $13.75 #589 Pack of 100 $13.75 #902 Pack of 500 $59.95 #590 Pack of 500 $59.95 #903 Pack of 1000 $99.00 #591 Pack of 1000 $99.00 Run-Kards are completed at each visit and attached to the run. Contains all the up-to-date information you need about the pet. The back contains a boarding release for your protection, which is signed and dated by the owner. You’ll wonder how you ever lived without them!

Run Kard – White 3 x 5 #594 Pack of 100 #595 Pack of 500 #596 Pack of 1000

$10.50 $39.75 $62.95

Happy Camper Card Great for Boarding and Day Care Operators!

Kenn-L-Kard Special Get started with everything!

250 Kenn-L-Kard’s 5 x 8 File Box Alphabetical Index Guides #683

KENN-L-KARD SPECIAL $34.95

Now you can grade each pet in your care from an A+ to an F. Time-saving checklist will let your client know that his pet ate well, had fleas or should see a vet... and much more.

Lots of room for your own personal comments, too. It’s a personal way to thank your boarding clients. Plus it’s a great promotional tool! Pet owners will tell their friends. Available in green only.

#906 #907 #908 #909 #910

Pack of 20 Pack of 50 Pack of 100 Pack of 500 Pack of 1000

$4.50 $9.00 $16.00 $66.00 $95.00

(717) 691-3388 • Order online at www.BarkleighStore.com GroomertoGroomer.com

Groomer to Groomer • Vol 34 Ed 4 • April 2015

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67

Top 10 Posters and Counter Signs for Your Salon!

Calendar Paws

Do you get tired of hearing the same old comments from your clients?

This cute framed 24” x 36” poster will stop all those nasty remarks and replace it with a chuckle from your clients. Why not couple this poster with the Tip Sign and turn “lemons into lemonade!”

#6043 #6060 #6058 #6059

Poster with Frame 24 x 36 Poster Unframed 24 x 36 Wall Sign 11 x 17 Counter Sign 8.5 x 11

Appointment Kards

$44.95 $19.95 $19.95 $14.95

Red and white sticky-backed Paw Labels have space to jot the next appointment date and time and will be a real hit with your clients.

They can affix it to their home calendar as an appointment reminder, or just as a general reminder to call. Makes an excellent eye-catching price tag, too! Two great sizes.

Squares Appt. Kard

Bathtub Appointment Kard #1936 Pack of 100 #1937 Pack of 500 #1938 Pack of 1000

$7.95 $29.95 $43.95

Squares Appointment Kard #1939 Pack of 100 #1940 Pack of 500 #1941 Pack of 1000

$7.95 $29.95 $43.95

Tan Appointment Kard #652 Pack of 100 #653 Pack of 500 #654 Pack of 1000

$7.95 $29.95 $43.95

$7.95 $55.00

1” Large Calendar Paws #599 100 Calendar Paws – Large #600 1000 Calendar Paws – Large

$8.95 $59.95

Pet Report Cards

Super Sampler Pack See Our Cards Before You Buy!

One copy of each. Only one sampler per business! #677

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Super Sampler

$10.00

Available colors: Blue, Pink, Tan

#657B, 657P, 657T #658B, 658P, 658T #659B, 659P, 659T #660B, 660P, 660T #661B, 661P, 661T

Pack of 20 Pack of 50 Pack of 100 Pack of 500 Pack of 1000

(717) 691-3388 • Order online at www.BarkleighStore.com

Groomer to Groomer • Vol 34 Ed 4 • April 2015

Available Colors

Like a teacher, now you can grade each pet from an A+ to an F. Did you ever forget to convey important information to your client?

A time-saving checklist of common recommendations is included, with space for your personal comments.

Plus, it doubles as a reminder or appointment card. Great promotional tool, too — your clients will tell their friends about your “caring” pet report card.

Tan Appt. Kard

Giant Klip Kard, Medium Klip Kard, Regular Klip Kard, Groomer Sales Slip, Boarding/Daycare Sales Slip, Kenn-L-Kard, Run Card, Happy Camper Card, Pet Appointment Cards, Pet Report Card, Calendar Paws, GroomOgram, Pet Care Series Brochures, Gift Certificate, Sympathy Cards, PetRef Card, Groomer System Appointment Sheet, Pet Release Form, Door Hanger, Little Angel Award, Reminder Cards, Dental Card... and More!

1” Actual Size

5/8” Small Calendar Paws #601 100 Calendar Paws – Small #602 1000 Calendar Paws – Small

These adorable dogs are printed on quality 2”x 3-1/2” card stock. Great for grooming salons, kennels and veterinarians. Buy only the quantity you need!

Bathtub Appt. Kard

5/8”

GroomertoGroomer.com

$6.95 $13.95 $25.95 $99.00 $159.95

#252

•

• • •

For Faster Service, Order Online!

Go to www.BarkleighStore.com

(717) 691-3388 • Order online at www.BarkleighStore.com GroomertoGroomer.com

Groomer to Groomer • Vol 34 Ed 6 • June 2015

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Groomer to Groomer • Vol 34 Ed 6 • June 2015

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2014 BARKLEIGH HONORS

R E C O G N I Z I N G G R E AT A C H I E V E M E N T S IN THE GROOMING INDUSTRY NEW PRODUC T OF THE YEAR

VIDEO O F T H E Y EAR

CONG ENI ALI T Y AWARD & SPEAKER OF THE YEAR

JUDGE OF THE YE A R

Super Styling Sessions

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2-SPEED PROFESSIONAL

SUE ZECCO &

WAHL X-TREME

WAHL X-TREME

CLIPPER

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TEAM MEMBER

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INSTRUCTIONAL SHORT

NATIONAL AND

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MAXIMUM POWER & TORQUE

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INTERNATIONAL JUDGE,

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WWW.RYANSPET.COM 1-800-525-7387

naturals

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tall!

Made with Natural Materials ✔ Cotton ✔ Jute ✔ Coconut fiber fill ✔ Leather

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On Orders $150.00 or More Must Use Coupon Code Some Exclusions Apply

INCLUDES SHAMPOOS!

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While Supplies Last Must Use Coupon Code Some Exclusions Apply

EQFS Expires 06/30/15

Expires 06/30/15

Ryan’s Makes Buying at the Lowest Price Easy We Feature Your Favorite Brands and Allow You to Mix & Match Styles & Sizes for the Best Prices

©2015 G&G Distribution Inc. All rights reserved. Pricing, shipping terms and manufacturer specs subject to change. Prices good through May 31, 2015 - While Supplies Last