Skills Capability Framework -GRNSW

Skills

SKILLS CAPABILITY FRAMEWORK

LEVELS

CAPABILITY FRAMEWORK EXPECTED BEHAVIOURS

Our

AT ALL

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‘‘

In every role, at every level, our skills are the threads that connect people, pups, and participants. Defining roles, needs, and opportunities for us all to ‘get things done’ at GRNSW in each of our roles.

To step up, step across, grow, learn, and serve – skillfully.

Confi Clarity

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CONTENTS Intent .........................................................................................................4 Technology................................................................................................6 Finance...................................................................................................... 11 Marketing and Media ......................................................................... 14 Operations.............................................................................................. 18 Governance Risk And Compliance................................................ 22 People and Culture.............................................................................26 Commitment Statement .................................................................. 31

Capability

fidence

S K I L L S C A PA B I L I T Y F R A M E WO R K 3

INTENT The intent of GRNSW Skills Capability Framework is to clearly communicate and identify the skills required across all band levels, and business related practices across;

3 3 3 3 3 3

Technology Finance Acumen Marketing and Media Operations GRC People Management

The Skills Capability Framework establishes a shared language and acts as a common tool to clarify the way in which we as individuals, teams and leaders operate at all levels.

Practical application of the Skills Capability Framework will be linking to Job Descriptions, Job Advertisements, Performance Reviews, Coaching for Performance, to Rewards and Recognition.

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‘‘

Developing ourselves, our teams, and our leaders in capability, clarity and confidence that delivers to our People, Pups and Participants.

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S K I L L S C A PA B I L I T Y F R A M E WO R K 5

TECHNOLOGY At GRNSW, technology is not just a tool—it is a core competency that shapes the way we work and drives digital innovation across all levels of leadership.

GRNSW demonstrates key technology skills focused on ethical technology use, ensuring transparency and professionalism in all digital interactions.

GRNSW effectively manages technological change with flexibility and resilience, utilising tools and platforms to maintain consistent, transparent communication.

GRNSW applies digital tools in a way that ensures compliance with legal standards and alignment with organisational values, while fostering trust and accountability through responsible and thoughtful technology usage.

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Technology helps to shape the way we work as we progress to a modern workplace and modern ways of working.

technology

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S K I L L S C A PA B I L I T Y F R A M E WO R K 7

TECHNOLOGY AREAS OF SKILL

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

CEO + CHIEF OF DEPARTMENT

GENERALIST

1-2 + Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

SPECIALIST

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Basic understanding and use of essential technology tools relevant to their role.

Proficient in using specialised tools and software for role.

Comprehensive knowledge of all relevant tools and leads their effective use in projects.

Partner with IT to support change initiatives and IT innovation related to tool adoption.

Strategic oversight of tool usage across the organisation.

Support setup, installation and basic troubleshooting of tools. Assist users and monitor tool performance.

Write simple scripts, set up user roles or configure tools. Participate in system testing and deployment.

Perform system administration.

Advise teams on appropriate tool use. Implement new technologies and tailor solutions to improve operational efficiency.

Oversee the integration of technology in business operations and management.

Ensure accessibility, and security.

Lead technology programs to enhance operations and user experience. Oversee organisational frameworks, and policies that support innovation.

Use internet and digital communication tools appropriately.

Participate in digital literacy and cybersecurity training.

Strong awareness of the Technology tools within their team and how they integrate.

Lead division-level tool selection, rollout, and training.

Advocate for technology that improves integrity and efficiency.

Act as a digital change agent across the organisation.

Follow documentation and protocols for system use or troubleshooting.

Stay current with emerging and innovative technologies in the racing industry.

Create and distribute technology updates to organisation.

Implement technology to enhance team productivity and operational efficiency. Ensure systems are used consistently and securely.

Partner with other departments to embed digital thinking. Guide IT team in aligning efforts with business needs.

Shape enterprise architecture and digital frameworks.

Set digital strategy, policy, and investment priorities. Oversee programs that drive transformation.

Understand and follow data security protocols and enter/manage data accurately.

Provide guidance on ethical data use and ensure team compliance.

Implement data security measures within team ensuring data protection.

Embed data responsibility in organisational culture.

Champion data ethics and compliance across the business.

Apply data security measures diligently.

Flag and respond to data breaches.

Implement checks to prevent unauthorised data access. Coach on responsible data management.

Manage data integrity and ensure compliance with security protocols.

Design data security frameworks.

Coordinate audits and corrective actions. Ensure IT infrastructure supports responsible data management.

Drive organisational accountability for data ethics through clear frameworks, policies, and programs.

Submit tickets for technology issues using approved channels. Use basic troubleshooting steps.

Assist team with technology troubleshooting and issue identification.

Coordinate with teams for software upgrades and troubleshooting.

Advocate for improvements to technology issue resolution.

Engage directly in major technology incidents that affect business operations.

Provide initial technical support and simple resolutions. Receive and categorise reported issues.

Monitor ticket queues and ensure prompt resolution.

Coach IT staff on root cause analysis and response quality.

Investigate root causes and develop long term solutions.

Develop knowledge base articles and training for users.

Align digital support structure with business needs.

Maintain proactive systems for issue detection and facilitate high-level technical support.

Oversee digital service management strategy through aligned frameworks and policies.

Implement technology crisis management programs.

Navigate shared drives and understand basic file structure.

Maintain team files, access and ensure consistent labelling.

Implement consistent filing structures across the Division.

Drive organisationwide initiative to optimise file management.

Ensure data governance policies are aligned with strategic vision and regulatory requirements.

Support end user with access issues.

Track misplaced files. Perform basic integrity checks.

Verify file storage compliance. Oversee storage policies for structured filing.

Coordinate with other departments to support cross-functional data access.

Integrate enterprise file and document management strategies into IT roadmaps.

Define strategic direction for digital content and records management through effective frameworks, policies, and programs

G

Technological Tools S

G

Technology Awareness

S

G Data Responsibility S

G

Technology Issue reporting S

G

Technology Filing S

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TECHNOLOGY AREAS OF SKILL

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

CEO + CHIEF OF DEPARTMENT

GENERALIST

1-2 + Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

SPECIALIST

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Use system tools efficiently. Provide user feedback to supervisors or IT.

Monitor systems to improve experience.

Encourage team to adopt optimal system usage practices.

Review system usage data and staff feedback to propose improvements.

Sponsor initiatives to upgrade, integrate, or streamline systems.

Set strategic priorities for enterprise system optimisation.

Identify inefficiencies in code or system configurations.

Monitor performance metrics and logs for system health.

Lead system performance tuning and configuration refinement. Respond proactively to system inefficiencies.

Oversee end-toend system analysis and continuous improvement plans.

Ensure training materials and SOPs are current.

Develop frameworks for system performance benchmarking and health audits.

Align optimisation roadmaps with enterprise architecture.

Lead digital modernisation and optimisation strategy across the organisation through structured frameworks, policies, and programs.

Follow security protocols and data protection policies. Report phishing attempts or suspicious activity.

Ensure team compliance with cybersecurity policies.

Embed cybersecurity awareness into team routines and onboarding.

Ensure Department readiness for audits, breaches and policy compliance.

Own enterprise cybersecurity strategy and accountability.

Knowledge of firewalls, antivirus, SIEM tools. Monitor systems for vulnerabilities.

Maintain security measures, actively identify vulnerabilities, and report risks.

Lead incident investigations and documentation.

Oversee security assessments and response protocols.

Balance business functionality with security controls.

Develop policies on data classification, access, and retention. Lead vendor risk assessments and audits.

Set cybersecurity governance, frameworks, policies, and risk programs.

Brief the Board on organisational cybersecurity.

G

Use collaboration tools for daily tasks.

Follow digital etiquette.

Coordinate meetings, task tracking and document sharing effectively.

Lead hybrid/remote collaboration, ensuring engagement.

Promote digital etiquette and collaboration across departments.

Ensure digital collaboration supports agility, innovation, and inclusion.

S

Share technical information in team channels. Use digital tools to coordinate with peers on tasks or tickets.

Guide the team in consistent use of platforms.

Coordinate agile ceremonies or digital project syncs efficiently.

Lead collaborative Digital projects across multiple Divisions. Drive adoption of integrated toolchains across teams.

Adopt digital collaboration tools organisationwide. Oversee cross-functional collaboration platforms.

Define the digital collaboration strategy through supporting frameworks, policies, and programs.

G

Use integrated systems correctly in daily work.

Understand how actions in one system may affect others.

Coordinate integration workflows across multiple systems and ensure data consistency.

Collaborate with IT or vendors to align system capabilities with operational needs.

Support crossfunctional alignment on key system integrations.

Set enterprise vision for digital tool interoperability.

S

Troubleshoot sync failures and data mapping issues. Document integration logic and ensure proper error handling.

Oversee integration projects and ensure alignment with business requirements. Work with vendors to fix integration issues.

Coordinate integration roadmap across multiple teams. Balance performance, cost, and complexity of integration approaches.

Define enterprise architecture strategy that supports scalable integration.

Oversee master data governance and cross-platform alignment.

Set strategic direction for systems interoperability and platform consolidation through aligned frameworks, policies, and programs.

G

Uses company IT systems effectively.

Report IT issues and follow basic IT policies.

Ensure team adheres to infrastructure use policies.

Collaborate with IT to ensure infrastructure supports departmental goals.

Advocate for resilient, scalable infrastructure aligned to business strategy.

Champion enterprise resilience through infrastructure modernisation.

Install, configure and maintain IT infrastructure.

Troubleshoot and resolve infrastructurerelated issues.

Oversee day-today infrastructure operations and support team activities.

Coordinate smallto mid-scale infrastructure projects.

Evaluate infrastructure health and drive continuous improvement initiatives.

Align infrastructure strategy with enterprise architecture and digital goals. Lead hybrid/cloud infrastructure planning.

Set strategic direction for IT infrastructure investment through guiding frameworks, policies, and programs, ensuring support for innovation, growth, and resilience.

G

System Optimisation S

G

Cybersecurity Practices S

Digital Collaboration

Software Integration

IT Infrastructure S

S K I L L S C A PA B I L I T Y F R A M E WO R K 9

FINANCE At GRNSW, finance expertise is more than just a skill—it’s a critical foundation to our strategic decision-making, driving growth, sustainability, and aligning resources to achieve long-term success.

GRNSW adopts a proactive and integrated approach to financial management, ensuring fiscal responsibility, strategic alignment, and long-term value creation at every level.

GRNSW embeds robust financial frameworks that uphold transparency, accountability, and evidence-based decision-making.

Financial practices are regularly reviewed and refined to remain aligned with changing economic conditions, regulatory obligations, and corporate objectives, fostering a culture of financial integrity, resilience, and sustainable performance.

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financ ‘‘

Finance is a critical foundation to our strategic decision-making.

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FINANCE AREAS OF SKILL

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

CEO + CHIEF OF DEPARTMENT

GENERALIST

1-2 + Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

SPECIALIST

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

G

Use basic financial data to complete tasks responsibly.

Support team understanding of financial impacts.

Create and monitor departmental budgets.

Balance financial risks and opportunities in strategy execution.

Set financial vision and goals aligned with organisational strategy.

S

Apply accounting principles in daily financial operations.

Support accurate record-keeping, invoicing, and reporting.

Review team output for accuracy and compliance.

Support audits and internal controls.

Manage budgeting processes and financial forecasting.

Collaborate with other departments to align financial goals.

Set financial goals and KPIs across department. Lead financial strategy development and risk management.

Set enterprise-wide financial strategy and governance.

Communicate financial performance to stakeholders and board.

Understand basic budget concepts relevant to role.

Support team budget adherence and expense tracking.

Develop divisionlevel budgets.

Analyse budget vs actuals and report key variances.

Lead financial planning aligned with strategic goals.

Drive corporate FPandA strategy and investorfacing planning.

Prepare accurate financial reports, variance analyses, and forecasts. Apply FPandA tools and software effectively.

Analyse financial performance trends and variances.

Oversee the production of budgets, forecasts, and financial models.

Manage FPandA processes and timelines across divisions.

Lead detailed financial analysis, identifying risks.

Develop and enforce FPandA frameworks and governance.

Partner with senior management to inform strategic decisions.

Set FPandA vision and enterprise financial planning standards.

Communicate financial insights to boards and investors.

G

Understand the importance of cost efficiency and resource value.

Evaluate team needs with financial efficiency in mind.

Partner with finance to ensure proposals align with ROI expectations.

Ensure investments align with departmental strategy and performance targets.

Balance financial, operational, and strategic risk across portfolios.

S

Prepare reports and data visualisations for capital review processes.

Understand key metrics like NPV, IRR, payback period.

Review investment proposals and ensure financial accuracy. Guides teams in cost estimation and capital justification processes.

Present detailed investment justifications to senior leadership.

Lead financial evaluation of major capital projects.

Lead capital planning and performance tracking.

Communicate portfolio health and capital deployment insights to leadership.

Set capital investment philosophy and thresholds. Optimise portfolio mix based on returns, risk, and strategic alignment.

G

Follow organisational policies to minimise compliance risks.

Identify and monitor risks within team operations.

Partner with finance, legal, or compliance to address crossfunctional risks.

Lead risk identification and mitigation within their department.

Balance opportunity and risk in strategic and financial decision-making.

S

Support accurate documentation and internal control execution. Raise concerns related to financial integrity or compliance.

Review financial processes for control effectiveness. Coach team on mitigating financial and operational risks

Lead financial risk assessments across budgeting, forecasting and reporting.

Coordinate internal and external audits.

Partner with other functions to manage enterprise risk impacts on finance. Lead riskadjusted planning, forecasting, and scenario analysis.

Define the financial risk framework aligned with business strategy. Report risk insights and mitigation plans to the board and stakeholders.

G

Follow procedures for handling payments, reimbursements and receipts.

Ensure timely and accurate inputs that affect departmental cash activity.

Coordinate with finance to ensure proper cash timing for team needs.

Anticipate and plan for cash requirements related to strategic initiatives.

Lead enterprise liquidity planning and financial risk discussions.

Manage daily cash positioning and reconciliations.

Monitor bank accounts and liquidity.

Oversee treasury operations and compliance with banking procedures.

Coordinate shortterm cash forecasts.

Lead cash flow forecasting, liquidity analysis and cash optimisation.

Manage debt servicing and investment of excess cash.

Develop treasury strategy and oversee liquidity risk management. Guide capital structure decisions and longterm cash planning.

Define enterprise treasury policy, structure, and controls. Ensure cash supports business continuity, growth, and shareholder returns.

Financial Literacy

G Financial Planning and Analysis (FPandA) S

Investment and Capital Allocation

Risk Management

Treasury and Cash Management S

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FINANCE AREAS OF SKILL

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

CEO + CHIEF OF DEPARTMENT

GENERALIST

1-2 + Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

SPECIALIST

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Follow procedures for submitting accurate financial data.

Review team financial transactions for accuracy and timeliness.

Work with finance team to ensure cost allocations and expense coding are accurate.

Support audits and financial reviews with relevant functional documentation.

Oversee financial stewardship and align business strategy with financial integrity.

S

Ensure accuracy in accounts payable/ receivable, fixed assets or general ledger tasks. Follow standard accounting policies and deadlines rigorously.

Review financial entries for compliance with accounting standards. Support monthly, quarterly, and annual closing processes.

Manage fullcycle accounting processes and ensure accuracy of financial statements. Lead internal reviews and audit preparation.

Oversee audit readiness, compliance reporting, and financial accuracy.

Develop accounting policies aligned with regulatory standards.

Oversee risk management, financial transparency, and regulatory compliance at the enterprise level.

G

Understand how their role contributes to overall financial health.

Align operational decisions with financial priorities.

Participate in capital planning, forecasting, and ROI assessments.

Oversee resource allocation and Department financial performance.

Align business growth with financial sustainability and shareholder value.

S

Support budgeting and cash flow analysis. Prepare basic reports on sales, margins, and project performance.

Oversee analysis of financial performance, KPIs, and capital needs. Collaborate with cross-functional teams on cost control and efficiency.

Lead financial planning and analysis, including capital strategy. Advise leadership on financial risks and returns.

Develop corporate finance strategy across capital allocation, debt, and equity planning.

Lead enterprisewide financial strategy, shareholder communication, and investor relations.

G

Participate in required compliance and ethics training.

Ensure team members are aware of and comply with relevant policies.

Champion ethical behavior in daily decision-making and leadership.

Support implementation of enterprise-wide compliance programs.

Drive a culture of integrity, transparency, and accountability.

S

Apply compliance standards to financial operations.

Maintain accurate records to support audit and reporting requirements.

Prepare documentation for audits and compliance checks. Provide training and guidance on compliance in financial processes.

Manage internal controls, risk assessments, and regulatory reporting.

Lead remediation of non-compliance issues within the finance function.

Partner with legal and risk teams to address regulatory changes.

Oversee financial compliance with external regulations.

Establish the strategic direction for ethics and compliance.

Report compliance status and material issues to the board.

Follow budgetary guidelines and cost control measures.

Monitor team budget adherence and resource utilisation.

Partner with finance to develop business cases and forecast impacts.

Lead financial planning aligned with strategic goals.

Lead the finance function in shaping company-wide decision-making culture.

Collect and report financial data for decision-making.

Identify trends and flag potential financial risks.

Lead budgeting and forecasting analysis.

Collaborate with divisions to support strategic goals.

Advise leadership on investment and funding decisions.

Develop financial models and scenario analyses.

Oversee complex analyses including capital projects and portfolio management.

Set the framework for financial decisionmaking. Lead investor relations and external financial communications.

Adheres to digital document protocols.

Encourage team adoption of fintech tools.

Collaborate with IT and finance to deploy fintech innovations.

Champion fintech strategy and transformation initiatives.

Align financial systems with business growth.

s

Apply fintech tools for data analysis, reporting, and transactions.

Ensure compliance with fintechrelated regulations and controls.

Oversee fintechdriven financial processes and workflow automation.

Train teams on fintech platforms and regulatory updates.

Lead integration of fintech across finance functions. Evaluate fintech innovations for strategic financial impact.

Oversee risk management and data governance.

Drive collaboration with fintech ecosystems and innovation hubs.

Champion fintech investments and emerging technologies. Set enterprise fintech agenda aligned with business strategy.

G

Understand basic payroll processes relevant to their role.

Ensure team compliance with payroll policies and deadlines.

Analyse workforce data to support staffing and budgeting decisions.

Balance workforce capacity, costs, and talent development initiatives.

Align payroll and staffing plans with long-term business objectives.

S

Process payroll transactions accurately and timely.

Ensure compliance with tax, benefits, and regulatory requirements.

Manage payroll team and workflow to meet deadlines. Support workforce planning data collection and reporting.

Lead payroll Design and implement Define enterprise operations and payroll and workforce payroll and workforce compliance audits. planning policies. planning strategy.

Collaborate with Provide strategic Lead investment in finance and HR insights on workforce payroll technology on budgeting and capacity, costs, and workforce headcount strategies. Sand analytics tools.

K I Lproductivity.

L S C A PA B I L I T Y FRAM EWORK 13

G

Accounting Principles

Corporate Finance

Compliance and Ethics

G Strategic Financial DecisionMaking S

G

Financial Technology (FinTech)

Payroll / Workforce Planning

MARKETING AND MEDIA At GRNSW, we see marketing and media as essential tools for telling our story, growing our reach, and building meaningful connections with our people, partners, and communities.

GRNSW upholds the highest standards of creativity, innovation, and strategic alignment in its marketing and media skills.

GRNSW ensures that decisions are made with a focus on audience engagement, brand consistency, and long-term growth.

Marketing and media practices are executed with transparency, adaptability, and collaboration, aligning with organisational values, market trends, and consumer expectations.

This approach fosters the development of a skilled marketing team that builds trust and delivers a strong, impactful brand presence across all platforms, ensuring that the organisation remains competitive and resonates with its audience.

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marketin and medi ‘‘

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Media and Marketing skills are essential tools in building meaningful communication and connections.

S K I L L S C A PA B I L I T Y F R A M E WO R K 15

MARKETING AND MEDIA AREAS OF SKILL

Brand Management and Positioning

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

CEO + CHIEF OF DEPARTMENT

GENERALIST

1-2 + Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

SPECIALIST

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

G

Understand brand values and represent them in communications.

Coach team members on brand-aligned communication.

Collaborate with marketing to support brand campaigns.

Align brand strategy with corporate vision and customer experience.

Set overarching brand strategy and vision.

S

Execute brand guidelines in marketing materials and communications.

Support brand research and competitive analysis.

Lead team in executing brand positioning tactics.

Track brand performance metrics and reporting.

Integrate brand positioning into product and marketing plans.

Develop and refine brand strategies based on market data.

Drive brand innovation and longterm positioning strategies. Manage brand architecture for market competitiveness.

Lead brand governance and cross-functional brand leadership.

Engage with key stakeholders to enhance brand equity and value.

Deliver courteous, responsive, and consistent service.

Coach team to enhance customer interactions and service quality.

Analyse customer feedback to identify improvement opportunities.

Lead CX initiatives and integrate feedback loops across departments.

Oversee enterprisewide customer experience strategy aligning with business outcomes.

S

Support implementation of CX tools and engagement platforms. Conduct customer research, journey mapping, and feedback analysis.

Manage CX projects and team delivery of engagement initiatives. Analyse data to monitor and report on customer experience metrics.

Develop customer experience strategies and improvement plans. Partner with marketing, sales, and service teams for seamless CX.

Oversee enterprisewide CX design, measurement, and optimisation.

Integrate customer insights into product and service innovation.

Define the vision and governance for customer experience excellence. Align CX strategy with overall business objectives and brand promise.

G

Understand the basics of content strategy and campaign goals.

Coordinate team tasks to support content and campaign activities.

Develop content calendars aligned with marketing plans.

Lead integrated content strategy linked to organisational goals.

Set the overarching content strategy, aligning with business goals and customer experience.

S

Create content aligned with strategic briefs and brand voice.

Support campaign asset development and scheduling.

Manage content teams and coordinate production workflows. Track content performance and provide feedback to creators.

Design integrated content plans based on audience insights and goals. Oversee multi-channel campaign rollouts and coordination.

Develop innovative content strategies that drive engagement. Lead cross-departmental efforts to maximise campaign reach.

Define enterprise content vision and campaign oversight.

Measure and report on content marketing ROI and brand impact.

G

Collect relevant data from customer interactions and market sources.

Facilitate team input into market intelligence initiatives.

Coordinate cross-functional intelligence gathering and sharing.

Guide organisational response to market opportunities and threats.

Set vision for enterprise-wide market intelligence capability.

S

Collect, validate, and report on market and competitor data. Use analytical tools to identify patterns and trends.

Manage intelligence team and workflow to meet analysis deadlines.

Collaborate with the organisation to tailor intelligence outputs.

Develop frameworks for competitive market analysis.

Recommend data sources, tools, and KPIs to track market shifts.

Influence leadership through strategic foresight and recommendations.

Integrate external data with internal performance metrics.

Shape enterprise marketing strategy with data-led intelligence. Ensure alignment with corporate goals and innovation agendas.

G

Understand basic marketing operations compliance requirements.

Ensure team compliance with marketing policies.

Manage cross-team collaboration for campaign execution.

Ensure marketing alignment with enterprise architecture.

Lead long-term transformation across platforms, people, and processes.

Support data management, campaign tracking, and compliance checks.

Manage marketing operations team and workflow to ensure quality. Monitor marketing metrics and governance adherence.

Develop marketing governance policies. Coordinate with IT, finance, and compliance for integrated operations.

Drive operational transformation within the marketing function.

Lead process transformation to improve ROI.

Lead digital marketing transformation and governance investment.

Govern enterprisewide marketing compliance.

G Customer Experience Design and Engagement Optimisation

Integrated Content Planning and Campaign Oversight

Market Intelligence and Strategic Insight Development

Marketing Operations, Governance and Transformation

S

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MARKETING AND MEDIA AREAS OF SKILL

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

CEO + CHIEF OF DEPARTMENT

GENERALIST

1-2 + Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

SPECIALIST

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Follow campaign briefs and brand guidelines.

Coordinate team efforts to align with marketing plans.

Collaborate across functions to integrate marketing initiatives.

Lead development of cross-channel marketing strategies.

Align marketing strategy with corporate mission, brand, and growth plans.

S

Support development of marketing plans and campaign briefs. Assist in market research and competitive analysis to inform strategy.

Lead small teams to develop tactical marketing plans.

Coordinate crossfunctional input for integrated marketing efforts.

Design comprehensive marketing strategies.

Oversee budgeting, resource planning, and performance measurement.

Lead competitive positioning and market opportunity identification.

Guide innovation in marketing models and decision-making.

Define enterprise marketing strategy and strategic processes. Engage stakeholders to foster a culture of strategic marketing excellence.

G

Follow brand guidelines and digital policies.

Coordinate team tasks related to digital campaign execution.

Oversee execution of digital campaigns aligned with strategy.

Lead digital marketing program execution and cross-channel integration.

Set vision and investment priorities for digital marketing excellence.

S

Execute digital campaigns across platforms. Analyse basic campaign data and reports performance.

Manage digital marketing team workflow. Conduct A/B testing and adjust campaigns accordingly.

Use advanced analytics to refine and improve ROI. Design and implement multi-channel digital marketing campaigns.

Oversee analytics frameworks and attribution models.

Align digital marketing with business goals.

Invest in technology, talent, and partnerships to scale digital capabilities.

Champion datadriven culture.

G

Understand brand values and communication tone.

Guide team in producing brandaligned content.

Develop content plans that reflect brand strategy.

Collaborate with leadership on key messaging.

Lead brand communication strategy and content innovation.

Create original content consistent with brand voice. Use content management tools effectively.

Manage content creation teams and workflows. Ensure adherence to brand guidelines and quality standards.

Oversee content performance measurement.

Collaborate with marketing and product teams for cohesive messaging.

Drive content innovation across platforms. Lead partnerships and external communications to enhance brand.

Define brand communication strategy. Ensure brand consistency and competitive differentiation.

Support routine reporting and assist in data validation.

Monitor team progress against campaign goals and KPIs.

Analyse team and campaign performance data to identify areas for improvement.

Integrate performance metrics into strategic planning and team objectives.

Oversee ROI-focused decision-making and performance tracking.

Track campaign metrics using basic tools. Assist in calculating ROI and performance metrics.

Collect performance data from digital and offline campaigns.

Manage analytics workflow for marketing and media campaigns.

Develop methods to measure campaign effectiveness and ROI.

Lead advanced ROI modeling and scenario analysis for campaigns.

Provide strategic recommendations based on data insights.

Advise leadership on priorities based on measurement insights. Lead data governance and quality assurance initiatives.

Drive a culture of data-driven decision making and continuous campaign optimisation.

Represent marketing performance at the highest levels.

Share messages using approved language.

Monitor team communication efforts against defined KPIs.

Analyse communication and PR campaign performance data.

Manage communications and strategic alignment.

Set enterprisewide standards for communication and PR.

S

Collect and report data on PR activities.

Use media monitoring tools and basic analytics software.

Manage reporting and analysis of campaigns. Provide detailed analysis to inform decisions.

Lead projects and ensure messaging consistency. Align teams around shared deliverables.

Facilitate executivelevel communication.

Develop policies for effective communication.

Define enterprise communication measurement strategy and ROI standards.

G

Follow company policies on IP and media use.

Provide guidance on correct use of copyrighted materials.

Develop team processes to ensure IP and media law compliance.

Lead initiatives to mitigate legal risks and protect IP assets.

Ensure marketing strategies align with legal and ethical frameworks.

Support review of content and contracts for IP and media law compliance.

Develop guidelines and checklists for IP and media law adherence. Conduct investigations for potential violations.

Manage content licensing, IP clearance and rights negotiation processes. Advise leadership on legal risks strategies.

Oversee enterprise IP strategy and media law compliance programs. Engage with legal counsel as needed.

Define organisational vision and strategy for IP and media law compliance.

G Integrated Marketing Strategy and Planning

Digital Marketing Execution and Optimisation

Content Development and Brand Communication

S

G Performance Measurement and ROI Analysis S

G Communication and PR

Intellectual Property and Media Law Compliance

S

S K I L L S C A PA B I L I T Y F R A M E WO R K 17

OPERATIONS At GRNSW, operational excellence drives efficiency, continuous improvement, and exceptional service, benefiting our people, partners, and animals.

GRNSW upholds operational excellence by prioritising efficiency, accountability, and continuous improvement.

All operational decisions are driven by data insights, sustainability considerations, and strategic resource use.

Operations are underpinned by a culture of integrity, responsiveness, and cross-functional collaboration, ensuring alignment with organisational objectives, regulatory requirements, and stakeholder expectations.

This approach strengthens resilience, improves service delivery, and enables scalable, long-term success across all business functions.

18 GREYHOUND RACING NSW

operation

Operational skills and excellence enable scalable, sustainable, and secure longterm success.

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S K I L L S C A PA B I L I T Y F R A M E WO R K 19

OPERATIONS AREAS OF SKILL

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

CEO + CHIEF OF DEPARTMENT

GENERALIST

1-2 + Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

SPECIALIST

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Support daily operational tasks and process adherence.

Coach team members on process compliance and efficiency.

Lead process optimisation initiatives for specific functions or regions.

Oversee crossdepartmental process design and continuous improvement.

Define and drive the strategic operational process and efficiency initiatives across the organisation.

S

Report process issues, bottlenecks, or inefficiencies.

Assist in tracking KPIs and operational metrics.

Manage operational workflows and improvement projects. Monitor KPIs to track process effectiveness.

Design and implement optimised operational processes. Align process changes with business goals.

Integrate process optimisation with technology and automation strategies.

Define strategic vision for operational excellence and process innovation.

G

Understand key stakeholders and partners relevant to their role.

Monitor team interactions with stakeholders for professionalism and effectiveness.

Develop strong relationships with key stakeholders.

Oversee stakeholder and partner relationship strategies.

Champion strategic alliances and highlevel relationship cultivation.

S

Maintain updated contact lists and CRM entries.

Support relationship management activities and communication.

Manage relationship management team and workflows.

Coordinate feedback loops and provide regular updates to internal teams.

Lead negotiation and conflict resolution with partners and stakeholders. Report on stakeholder KPIs, satisfaction, and engagement trends.

Build strategic alliances aligned with long-term business goals. Ensure compliance and ethical standards in all relationship activities.

Define strategic vision for stakeholder and partner relationship management.

Allocate resources to develop and sustain key partnerships.

Follow policies and procedures designed to manage risk.

Monitor team adherence to risk management practices.

Align team output with compliance and strategic performance targets.

Integrate risk assessments into strategic planning.

Integrate performance and risk reporting into executive decision making.

S

Support risk identification, assessment, and reporting processes.

Assist in collecting data on performance and risk indicators.

Manage risk management activities within teams or units.

Develop risk mitigation plans and monitor their effectiveness.

Conduct comprehensive risk assessments and scenario analyses.

Advise leadership on risk exposure and mitigation strategies.

Manage operational risk across teams and develop mitigation strategies. Ensure key risk indicators are aligned with business goals.

Drive integration of risk and performance management into corporate governance.

G

Understand their role within broader operational goals and changes.

Lead team through operational changes and transitions smoothly.

Align team operations with strategic change initiatives.

Oversee Department operational strategy and transformation projects.

Set enterprisewide operational transformation vision and priorities.

Support transformation projects and process improvements.

Uses tools to track progress.

Implement operational improvements and initiatives.

Coordinate operational enhancements within project scope.

Design and lead operational transformation programs. Measure ROI and risk associated with transformation initiatives.

Develop longterm operational transformation strategies. Lead cross-functional collaboration to embed organisationwide change.

Champion innovation, continuous improvement, and sustainable impact organisation-wide.

Adhere to schedules, rosters, and task allocations.

Plan day-to-day team schedules and resources effectively.

Align team capacity and resources with business plans and priorities.

Oversee strategic workforce and resource plans across departments.

Build a resilient, inclusive, and futureready workforce ecosystem.

Assist in data collection and analysis of workforce trends. Support scheduling, staffing models, and basic reporting.

Prepare workforce utilisation and gap analysis reports.

Forecast short-term staffing needs based on demand cycles.

Manage workforce cost, utilisation, and efficiency tradeoffs. Coordinate with HR, finance and managers on hiring needs.

Optimise resource utilisation and workforce planning across regions or departments.

Develop strategies to close capability gaps.

Set vision and policies for workforce planning and optimisation.

Ensure planning processes enable innovation, resilience, and operational excellence.

G Operational Process Design and Optimisation

Stakeholder and Partner Relationship Management

G

Performance and Risk Management

Operations and Transformation Leadership S

G

Resource and Workforce Planning S

20 GREYHOUND RACING NSW

OPERATIONS AREAS OF SKILL

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

CEO + CHIEF OF DEPARTMENT

GENERALIST

1-2 + Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

SPECIALIST

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Understand procedures for handling, storing, and tracking materials.

Ensure accurate documentation and compliance with inventory policies.

Develop team-level plans for stock optimisation and resource alignment.

Oversee supply chain strategy within a department or function.

Align supply chain functions with organisational goals.

Monitor and update inventory systems and records. Assists with supplier coordination, purchasing, and demand forecasting.

Manage supply chain operations, ensure compliance policies Prepare reports on stock accuracy, wastage, and fulfillment rates.

Develop and implement inventory control policies and procedures. Balance cost, service levels, and inventory turnover to optimise supply chain performance.

Develop and lead enterprise-wide supply chain strategies. Align supply chain KPI’s with financial and operational goals.

Set global supply chain vision and governance structures. Champion strategic sourcing, digital supply networks, and agile logistics.

Follow expense policies and procedures.

Monitor team expenses and ensures they align with budget constraints.

Develop and manage team budgets.

Align operational budgets with financial strategies.

Ensure financial planning aligns with long-term strategy and performance goals.

Prepare budget data, reports, and reconciliations.

Support departments with budget entry and cost tracking.

Manage the budgeting calendar for assigned areas. Ensure accurate and timely financial reporting.

Develop and manage operational budgets and forecasts.

Lead cost reduction projects and review operational spending.

Oversee enterprise budgeting strategy and cost control initiatives. Provide leadership reporting on operational financial performance.

Define the organisation’s financial planning, budgeting, and resource allocation strategy.

Follow procedures for handling and transporting goods.

Ensure team compliance with safety, timing, and documentation standards.

Manage logistics schedules, routing, and resource allocation for efficiency.

Lead logistics strategy within the division.

Integrate logistics with operational, financial and customer strategies.

Coordinate shipments and track logistics KPIs. Maintain accuracy in transportation logistics documentation.

Analyse logistics data to improve performance.

Assist in selecting and negotiating freight rates.

Develop logistics policies. Manage thirdparty logistics and transport partners.

Lead large-scale logistics networks and cross-functional coordination. Define and execute logistics strategy to support business growth.

Set logistics vision, policy and strategy.

Represent logistics function in executive decision making.

Understand basic data relevant to role.

Review team data to monitor performance.

Analyse operational data to identify opportunities.

Oversee enterprise data analysis and reporting frameworks.

Ensure alignment of analytics with customer satisfaction, productivity and profitability goals.

S

Collect and validate operational data using appropriate tools. Prepare routine reports and dashboards.

Analyse operational data to identify inefficiencies and performance trends.

Design reports for relevant stakeholders.

Lead development of reporting frameworks.

Work with department heads to define key metrics.

Integrate operational data with financial and market data for holistic insights.

Set the governance for organisational data analytics.

G

Follow operational guidelines and standards consistently.

Facilitate audit activities within the team.

Oversee departmental compliance with operational policies.

Review and act on audit reports to enhance controls.

Integrate audit and compliance insights into strategic decision making.

S

Conduct audit fieldwork, data collection, and compliance checks accurately. Document findings and support audit reporting.

Lead audit engagements and compliance reviews for specific areas. Coach team members on audit standards and compliance practices.

Develop audit programs and compliance monitoring plans. Analyse audit results and recommend improvements.

Lead operational audit strategy and compliance roadmap.

Partner with teams for operational compliance.

Drive culture of accountability, transparency, and continuous improvement. Oversee audit readiness and regulatory reporting.

G

Comply with internal policies and external legal obligations.

Ensure team tasks comply with licensing terms.

Oversee departmental compliance with licensing frameworks.

Lead department adherence to all licensing and legal obligations.

Ensure organisational accountability and transparency in licensing.

S

Support tracking and documentation of licensing and legal requirements. Assist in compliance monitoring and reporting.

Coordinate license applications, renewals and regulatory submissions. Conduct training and awareness sessions for staff.

Develop compliance policies and training materials. Lead internal audits and implement remediation plans.

Drive continuous improvement in compliance management and reporting.

Define legal and licensing strategy and governance frameworks. Provide counsel to the board on legal risks.

G

Supply Chain and Inventory Management S

G Budgeting and Cost Control S

G

Logistics Management S

G Operational Data Analysis and Reporting

Operational Audits and Compliance

Licensing and Legal Obligations

S K I L L S C A PA B I L I T Y F R A M E WO R K 21

GOVERNANCE RISK AND COMPLIANCE At GRNSW, governance, risk, and compliance anchors our organisation in integrity.

Effective GRC does more than foster accountability, it provides confidence in management practices and decisionmaking for our people, stakeholders, and communities.

GRNSW adopts a proactive and integrated approach to governance, risk management, and compliance, ensuring ethical conduct, regulatory adherence, and strategic oversight.

GRNSW embeds robust frameworks that support transparency and informed practices and ways of working at all levels.

GRC practices are continuously monitored and refined to align with evolving laws, industry standards, and stakeholder interests, fostering a culture of integrity, resilience, and sustainable performance.

22 GREYHOUND RACING NSW

& complianc

Governance Risk and Compliance anchors our organisation in integrity.

governance ris

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S K I L L S C A PA B I L I T Y F R A M E WO R K 23

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GOVERNANCE RISK/COMPLIANCE AREAS OF SKILL

Risk Assessment and Management

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

CEO + CHIEF OF DEPARTMENT

GENERALIST

1-2 + Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

SPECIALIST

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

G

Follow SOPs to avoid safety or quality risks.

Monitor team adherence to safety, security, or quality standards.

Lead a departmental review of process risk.

Promote a riskaware culture across departments.

Incorporate risk management strategy into the entire organisation.

S

Support risk identification and data collection.

Assist with policy or control documentation.

Review basic checklists for audits.

Track team compliance KPIs. Maintain riskrelated logs and flag anomalies.

Lead departmentlevel risk assessments.

Develop and monitor risk mitigation plans. Interface with internal auditors and compliance teams.

Oversee organisational risk assessments and mitigation strategies. Interpret new regulations and advise on impact

Represent the company on risk issues with boards, investors, and regulators. Lead organisational resilience planning and crisis response.

Follow company policies related to safety, conduct, and procedures.

Monitor team compliance with policies and ensure team completes required certifications.

Integrate compliance strategies and ensure alignment with industry standards.

Set expectations for compliance performance across department.

Set enterprise-wide compliance priorities in strategic planning.

S

Assist with maintaining records for audits or compliance reviews.

Track training completion and regulatory updates.

Conduct internal compliance checks for assigned teams. Support investigations into non-compliance issues.

Interpret and apply regulations across departments.

Update compliance policies and procedures.

Oversee compliance risk assessments across functions.

Review highlevel regulatory changes and advise leadership on impact.

Define and enforce compliance strategy and policies.

Represent the company in highlevel regulatory negotiations.

G

Follow established procedures to ensure accuracy and accountability.

Ensure team members follow control procedures.

Implement departmentlevel control improvements.

Ensure organisational policies are implemented with effective controls.

Champion a culture of accountability and strong control environment.

Support testing of basic internal controls. Assist in preparing control evidence for audits.

Collaborate with process owners to ensure controls are implemented.

Document control deviations and recommend corrections.

Design and test control frameworks.

Coordinate with audit teams and control owners.

Direct the development of robust internal control systems.

Lead teams on control improvements.

Establish the overall internal control governance framework. Report on internal control health to board.

Support audit preparation and data gathering.

Ensure team compliance with documented procedures.

Support audit planning with relevant departmental input.

Ensure ongoing process improvement aligned with audit recommendations.

Drive strategic alignment with governance and assurance goals.

S

Assist with audit fieldwork. Maintain audit evidence and working papers.

Support coordination with external/ internal auditors.

Execute internal audit testing in assigned areas.

Track audit issue remediation at the team level.

Coordinate audit responses and ensure issue closure. Design audit programs and sampling strategies.

Advise leadership on systemic risks and control issues.

Coordinate with external auditors and regulators.

Define the audit and assurance strategy.

Report key audit risks and control failures to the board or regulators.

G

Support drills, exercises, and training sessions.

Guide team actions during disruptions using BCP procedures.

Assess operational risks and develop department-specific contingency plans.

Ensure continuity plans are integrated across departments.

Ensure strategic initiatives include crisis resilience elements.

Maintain contact lists, plan documentation, or recovery logs. Assist in organising drills and training sessions

Coordinate team participation in drills and tabletop exercises. Execute parts of crisis response or continuity plans.

Develop and test departmental BCPs aligned to enterprise strategy. Coordinate with IT, HR, and operations for resilience planning.

Oversee enterprise BCP and crisis management programs. Advises executive team on risk mitigation strategies.

Define the crisis management and business continuity framework.

Represent the organisation in industry forums and regulatory discussions on resilience.

G Regulatory Compliance and Standards

Internal Control Systems S

G

Audit and Assurance

Crisis Management and Business Continuity Planning

S

24 GREYHOUND RACING NSW

GOVERNANCE RISK/COMPLIANCE AREAS OF SKILL

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

CEO + CHIEF OF DEPARTMENT

GENERALIST

1-2 + Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

SPECIALIST

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Enter accurate data into systems that feed risk reports.

Review teamlevel risk reports and investigate variances.

Interpret trends in team or departmental risk reports.

Ensure department maintains accurate and timely risk reporting practices.

Drive datadriven risk culture and continuous improvement in analytics capabilities.

Collect data and help generate basic risk reports.

Support data quality checks. Maintain risk registers and logs.

Generate standard risk reports. Track and update risk indicators for assigned units.

Identify data quality issues and escalate.

Lead preparation of risk reports for senior management.

Design risk analytics models to forecast potential risk impacts

Oversee the risk analytics framework and reporting cycle.

Lead enterprise risk reviews and presentation of findings to executives.

Define strategic KPIs/KRIs and reporting requirements at the enterprise level.

Oversee enterprise risk intelligence and reporting to board.

Adhere to the organisation’s code of conduct and ethical guidelines.

Reinforce ethical behavior and company values within the team.

Ensure team practices align with corporate governance expectations.

Champion ethical leadership and organisational integrity.

Ensure that values and ethics are integrated into strategic decisions.

. Track employee acknowledgments of codes of conduct. Support documentation and communication of governance policies.

Conduct training or workshops on ethical decision-making.

Monitor compliance with governance policies within specific teams.

Develop governance frameworks and policy updates. Lead ethics investigations or policy reviews.

Analyse trends in conduct and ethics reporting.

Lead ethics and compliance committees or initiatives. Review board governance practices and reporting processes.

Set the strategic direction for corporate governance and ethical standards.

Lead board governance and ensure regulatory compliance.

G

Follow procurement and vendor onboarding procedures.

Ensure staff comply with approved third-party usage.

Review vendor performance reports and identifies risks.

Ensure crossfunctional vendor risk alignment.

Drive integration of third-party risk across the business.

S

Assist with initial vendor risk screenings. Maintain third-party risk databases and track documentation status.

Coordinate vendor reviews and assessments with internal stakeholders.

Support contract reviews for risk clauses.

Lead risk assessments for new and existing third parties.

Develop risk scoring models and tiering methodologies.

Direct third-party risk strategy and ensure alignment with business goals. Align TPRM with enterprise risk management strategy.

Develop and enforce the overall third-party risk management strategy. Ensure compliance with third-party risk regulations.

Follow data handling procedures.

Monitor staff use of approved datasharing tools.

Collaborate with IT/ security to manage access risks.

Promote a culture of accountability in data use and protection.

Lead efforts to build trust with stakeholders through privacy excellence.

S

Support data inventory and classification tasks.

Track privacy training completions and policy acknowledgments.

Assist with DPIAs documentation.

Review vendor and staff compliance with privacy requirements.

Manage privacy incident investigations and remediation efforts.

Lead departmental privacy risk assessments.

Work with Legal/ IT to ensure compliance with data transfer rules.

Oversee data privacy compliance programs. Advise leadership on regulatory developments and organisational readiness.

Set enterprise data privacy strategy and governance model.

Ensure compliance with data protection laws and standards.

G

Follow company policies and procedures accurately.

Ensure team compliance with policies.

Assess policy effectiveness within their department.

Champion consistent application of policies across departments.

Lead efforts to foster transparency and integrity through effective policies.

S

Support document formatting, version control, and distribution.

Track policy acknowledgments and training completions.

Draft and review team-level policies and SOPs. Coordinate implementation of policy changes within their area. Identify gaps or conflicts in existing policies.

Lead development of department-wide policies aligned with corporate standards.

Conduct impact analysis of new or updated policies.

Direct the development and execution of corporate governance policies.

Advise executive leadership on policy risks and compliance status.

Define organisational policy strategy and governance structure. Ensure enterprise policy compliance with legal and regulatory standards.

G

Risk Reporting and Analytics S

G

Corporate Governance and Ethical Standards S

ThirdParty Risk Management

G

Data Privacy and Protection

Policy Development and Implementation

S K I L L S C A PA B I L I T Y F R A M E WO R K 25

PEOPLE AND CULTURE Effective People and Culture leadership focuses on connecting, challenging, coaching and celebrating with employees as individuals and teams!

Ensuring each of our roles is partnering in the success of our business strategy together.

P&C involves, fostering engagement, developing talent, and promoting a positive, inclusive culture.

Practiced well, it strengthens collaboration, boosts productivity, and enables the organisation to adapt to change while retaining and growing our people.

26 GREYHOUND RACING NSW

people an cultur

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Effective People and Culture leadership focuses on connecting, challenging, coaching and celebrating!

S K I L L S C A PA B I L I T Y F R A M E WO R K 27

PEOPLE AND CULTURE AREAS OF SKILL

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

CEO + CHIEF OF DEPARTMENT

GENERALIST

1-2 + Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

SPECIALIST

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Understand the EVP and advocate GRNSW employer values internally and externally.

Understand EVP pillars and actively promote the EVP and values internally and externally.

Contribute to enhancing and promoting the EVP, whilst at the same time being an advocate of the EVP and company values.

Drive the culture, integrate employer brand into organisational culture initiatives.

Define and champion company values, culture and EVP in internal and external networks.

Confidently promote the EVP. Support foundational talent brand content.

Ensure brand messaging is accurate and visible.

Activate EVP pillars across branding assets. Run prerecruitment branding campaigns.

Design and lead branding initiatives.

Align with EVP and enhance recruitment efforts.

Expand visibility in targeted industries or communities.

Develop and lead a long-term brand and EVP strategy.

Ensure a fit for purpose EVP. Build strategic pipelines long before roles open.

Govern employer brand reputation and long-range attraction planning.

Comply with internal communication protocols.

Communicate effectively with potential hires.

Participate in Peer Interviews.

Align recruitment processes with strategic workforce planning.

Represent the company in strategic partnerships and talent communities.

Assist with interview logistics and candidate coordination. Post job openings on job boards and internal platforms. Maintain candidate databases.

Participate in interviews and candidate evaluation.

Collaborate with hiring managers to define job requirements. Track metrics like time-tofill, cost-per-hire, and candidate experience.

Lead recruitment for team roles and ensure hiring quality.

Develop and execute hiring strategies for key departments.

Monitor and report on recruitment KPIs.

Build partnerships with external recruitment parties where relevant.

Analyse hiring trends and report to senior leadership.

Set company-wide recruitment strategy and oversee talent acquisition goals.

Integrate recruitment with succession planning and talent development.

Help integrate new hires into daily workflows.

Ensure team integration and assist with training.

Align onboarding with learning and development and performance expectations.

Oversee consistent onboarding practices across departments.

Represent onboarding and talent experience at the executive level.

Prepare onboarding materials and welcome kits.

Assist with firstday logistics and create a welcoming environment.

Monitor onboarding milestones and collect feedback.

Manage the endto-end onboarding process for new employees.

Design structured onboarding programs and plans for functions/ teams. Track onboarding metrics.

Lead onboarding for senior hires.

Present onboarding impact data to senior leadership.

Establish organisational onboarding frameworks and cultural assimilation.

Ensure onboarding supports rapid scaling or transformation.

Build cooperative relationships with peers and supervisors.

Share knowledge and support peer development.

Manage interpersonal dynamics and support team engagement.

Model the 4C’s across teams and drive engagement through intentional communication cadence.

Champion staff engagement to strengthen organisational cohesion.

Maintain professional and courteous interactions. Connect actively across the organisation.

Collaborate across teams with minimal supervision.

Demonstrate a growing ability to Challenge ideas.

Actively engages with staff activities to build relationships.

Share credit and recognise contributions of peers. Align crossteam goals and priorities with peers.

Apply the 4 C’s – connect, challenge, coach and celebrate.

Lead cross-functional collaboration by harmonising leadership priorities and influencing

Cultivate a culture of trust, inclusion, and enterprisewide engagement by modelling constructive executive dialogue and unifying leadership responses.

G

Recognise their responsibilities under workplace laws.

Support in WHS compliance.

Help identify recurring issues in entitlements.

Promote awareness of employee rights and responsibilities.

Lead organisationwide responses to legislative changes.

S

Support Payroll with correct award interpretations.

Assist with employment contracts.

Provide advice on pay rates, leave entitlements and awards.

Manage employee grievances and basic misconduct cases.

Develop or revise policies to meet legislative updates.

Advise line managers on legal obligations under the Fair Work Act.

Manage external counsel relationships on complex employment matters.

Develop training on legal obligations for managers.

Advise the Board/ CEO on major employment law risks and governance.

Oversee litigation and dispute settlements.

G

Attraction

S

G

Recruitment S

G

Onboarding S

G

Relationships

S

Employment and Payroll Law

28 GREYHOUND RACING NSW

PEOPLE AND CULTURE AREAS OF SKILL

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

CEO + CHIEF OF DEPARTMENT

GENERALIST

1-2 + Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

SPECIALIST

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Support policy documentation and implementation.

Assist in policy creation and ensure staff adherence.

Lead the creation and implementation of policies.

Direct the development and execution of policies.

Drive continuous improvement in policy effectiveness.

Maintain version histories and archive outdated policies. Help distribute approved policies and track acknowledgments.

Coordinate feedback and approval processes across departments.

Communicate policy changes and assist with staff training.

Monitor policy compliance and effectiveness through KPIs and audits.

Ensure policies align with broader risk, compliance, and governance frameworks.

Advise senior leadership on risks and policy gaps.

Ensure integration of policies with legal, risk, and operational functions.

Define the policy framework and ensure alignment with organisational goals. Represent organisation in regulatory bodies, industry groups, and boards.

Contribute to a respectful, inclusive and safe workplace culture.

Help maintain a clean, safe, and respectful shared workspace.

Ensure compliance with safety, conduct, and inclusivity guidelines. Promote work-life balance and well-being within the team.

Lead by example in fostering a valuesaligned work culture.

Ensure alignment of environment, policies and leadership behaviour.

S

Follow workplace policies and norms consistently.

Collaborate respectfully with colleagues. Report injury and incidents in the workplace

Promote psychological safety in the workplace.

Support onboarding and workplace integration for new peers. Champion the wellbeing program.

Develop initiatives that enhance well-being. Manage leave liability within the team.

Shape organisationwide culture strategies and change management.

Monitor engagement and culture indicators.

Define company culture, wellbeing and inclusive environment.

Lead initiatives on safety, engagement and wellbeing.

G

Participate in personal development and training.

Engage in rolerelated upskilling and cross-training.

Align team development with organisational goals.

Align development initiatives with future workforce needs.

Embed a culture of continuous learning.

Identify personal development goals with management support. Seek feedback and apply it to improve performance.

Coach individuals and provides developmental feedback. Provide informal mentoring or training within the team.

Assist with the design of the workforce development plans. Provide coaching, feedback, and learning opportunities. Identify succession planning and development.

Oversee talent development and the workforce development plan.

Monitor learning impact and employee growth KPIs.

Lead enterprise learning strategy, leadership development and succession. Invest in platforms, partnerships and technologies for scalable development.

Track personal progress against KPIs and ask for support when needed.

Support continuous improvement in workflows and outputs.

Actively engage in and champion 360-degree feedback.

Lead performance culture through recognition and accountability initiatives.

Align performance management with compensation, growth, and strategy.

Meet performance expectations and seek feedback. Contribute to team success and uphold performance standards.

Set clear expectations and monitor team performance. Share best practices and help elevate team performance. Assist in performance appraisals.

Manage performance management processes. Conduct regular check-ins, feedback sessions, and formal reviews.

Recognise and reward strong performance.

Define relevant KPIs.

Drive highperformance culture at department level through KPIs. Set departmental performance targets and strategic goals.

Actively reduce Key Person Risks with mitigation strategies.

Own organisational performance frameworks, KPIs and executive performance strategy.

Lead cultural transformation initiatives tied to performance.

Be aware of the organisations exit procedures.

Support smooth transitions and knowledge handovers.

Manage team exits, conduct exit interviews, and retain critical knowledge.

Keep in touch with ‘boomerang employees’ to maintain positive relations.

Drive exit strategy, retention planning and brand impact.

Participate in exit procedures professionally.

Update internal systems to reflect termination details.

Support manager training in handling exits professionally.

Work with payroll and IT for seamless exit execution.

Analyse exit trends and retention strategies. Work with leadership to improve employee experience.

Align exit processes with risk and retention strategy.

Present trends and exit impact insights to executive leadership.

Define the organisations approach to exit strategy and employee lifecycle.

Lead communication strategies during large-scale exits or restructures.

G

Policy Development and Implementation

S

G

Environment

Development S

G

Performance S

G

Leaving Well S

S K I L L S C A PA B I L I T Y F R A M E WO R K 29

s inve 30 GREYHOUND RACING NSW

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In GRNSW we seek to grow our roles and grow in our roles. When each of us invests in developing our own skills, we contribute to the collective capability of the organisation and the development of supporting our industry!

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