Capability Skills Framework - FINAL DRAFT -

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In every role, at every level, our skills are the threads that connect people, pets, and participants — delivering care with confidence, compassion, and purpose. Together, we grow, we learn, and we serve — skillfully.

content Intent

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Leadership Skills Profile Skills-based Capability Framework Technology Finance Acumen Marketing and Media Operations GRC Commitment Statement

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intent The intent of GRNSW and GAP Skills Capability Framework is to clearly communicate the Skills expectations of us all, as well as identifying required skill and accountability at all levels.

Each of us contribute and make a difference collectively at various levels of leadership.

GRNSW has intentionally developed a Skill Capability Framework that links our leadership levels to our values. How we operated in our day to day to directly delivering against our Strategic Plan, we will behave with; ✓ Technology ✓ Finance Acumen ✓ Marketing and Media ✓ Operations ✓ GRC ✓ People Management By clearly outlining levels of individual leadership ownership, our intent is to build an informed and capable workforce that delivers to our People, Pups and Participants.

The Skills Capability Framework establishes a shared language and acts as a common tool to clarify the way in which we as individuals, teams and leaders work.

Practical application of the Skills Capability Framework will be linking to Job Descriptions, Job Advertisement, Performance Reviews, Coaching for Performance, to Rewards and Recognition.

At GRNSW, technology is not just a tool—it is a core competency that shapes our vision and drives digital innovation across all levels of leadership.

GRNSW demonstrates key technology skills focused on ethical technology use, ensuring transparency and professionalism in all digital interactions.

GRNSW effectively manages technological change with flexibility and resilience, utilising tools and platforms to maintain consistent, transparent communication.

GRNSW applies digital tools in a way that ensures compliance with legal standards and alignment with organisational values, while fostering trust and accountability through responsible and thoughtful technology usage.

technology

technology Areas of Skill

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

EXECUTIVE CEO + Direct Head of Dep

1-2+ Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Generalist: Generalist: Generalist: Generalist: Generalist: Basic understanding and Proficient in using Expert-level knowledge of Strategic oversight of tool Partner with IT to support usage of essential specialised tools and all relevant tools and usage across the change initiatives related technology tools relevant software for role. leads their effective use organisation. to tool adoption. to their role.

Specialist: in projects.

Specialist: Specialist: Specialist: Write simple scripts, set Specialist: Oversee the integration Lead technology Support setup, up user roles or configure Advise teams on of technology in race programs to enhance Technological tools installation and basic tools. appropriate tool use. operations and race operations, troubleshooting of tools. Participate in system Implement new management. customer experience, and Assist users and monitor testing and deployment. technologies to improve Ensure data quality, data management. tool performance.

Perform system operational efficiency. accessibility, and security. Oversee organisational administration. frameworks, and policies that support innovation.

Generalist: Generalist: Generalist: Generalist: Generalist: Use internet and digital Strong understanding of Lead department-level Advocate for technology Acts as a digital change communication tools the Technology tools that improve animal agent within their tool selection, rollout, appropriately. within their team and welfare and racing department. and training.

Participate in digital how their integration. integrity.

Specialist: Specialist: Technology literacy and cybersecurity Specialist: Specialist: Shape enterprise Implement technology to training.

Stay current with Partner with other architecture and digital enhance team Awareness Specialist: emerging technologies in departments to embed frameworks. Set digital productivity and Follow documentation the racing industry. digital thinking. strategy, policy, and operational efficiency. and protocols for system Create and distribute Ensure systems are used Guide IT team in aligning investment priorities. use or troubleshooting. technology updates to consistently and securely. efforts with business Oversee programs that organisation. needs. drive transformation.

Generalist: Generalist: Generalist: Generalist: Generalist: Understand and follow Implement data security Embed data responsibility Champion data ethics and Provide guidance on data security protocols measures within team in organisational culture. compliance across the ethical data use and and enter/manage data ensure team compliance. ensuring data protection. business.

Specialist: accurately.

Specialist: Specialist: Specialist: Coordinate audits and Data Responsibility Specialist: Manage data integrity Drive organisational Implement checks to corrective actions.

Apply data security and ensure compliance Ensure IT infrastructure accountability for data prevent unauthorised measures diligently. with security protocols. supports responsible data ethics through clear data access.

Flag and respond to data Coach on responsible Design data security frameworks, policies, and management. breaches. frameworks. programs. data management.

Generalist: Generalist: Generalist: Generalist: Generalist: Assist team with Coordinate with IT teams Advocate for Engage directly in major Submit tickets using improvements to tech incidents that affect approved channels. troubleshooting and issue for software upgrades identification. and troubleshooting. issue resolution. business operations.

Use basic troubleshooting Specialist: Specialist: Specialist: Specialist: steps.

Technology Issue Monitor ticket queues Investigate root causes Align IT support structure Oversee IT service Specialist: and ensure prompt and develop long term with business needs. management strategy Provide initial technical reporting resolution. solutions.

Maintain proactive through aligned support and simple Coach IT staff on root Develop knowledge base systems for issue frameworks and policies. resolutions. cause analysis and articles and training for detection; facilitate high- Implement technology Receive and categorise response quality. users. level technical support. crisis management reported issues. programs.

Generalist: Generalist: Generalist: Generalist: Generalist: Navigate shared drives, Maintain team files, Implement consistent Drive organisation-wide Ensure data governance understanding basic file access and ensure filing structures across initiative to optimise file policies are aligned with structure. consistent labelling. the department. management. strategic vision and Specialist: Specialist: Specialist: Specialist: regulatory requirements.

Support end user with Verify file storage Coordinate with other Integrate enterprise file Specialist: Technology Filing access issues. compliance. departments to support and document Define strategic direction Track misplaced files. Oversee storage policies cross-functional data management strategies for digital content and Perform basic integrity for structured filing. access. into IT roadmaps. records management checks. through effective frameworks, policies, and programs.

technology Areas of Skill

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

EXECUTIVE CEO + Direct Head of Dep

1-2+ Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Generalist: Generalist: Generalist: Generalist: Generalist: Use system tools Monitor systems to Review system usage data Sponsor initiatives to Set strategic priorities for efficiently. improve experience. and staff feedback to upgrade, integrate, or enterprise system Provide user feedback to Encourage team to adopt propose improvements. streamline systems. optimisation. supervisors or IT. optimal system usage Specialist: Specialist: Specialist: Specialist: System practices.

Oversee end-to-end Develop frameworks for Lead digital Identify inefficiencies in Specialist: system analysis and performance modernisation and Optimisation code or system Lead system performance continuous improvement benchmarking and system optimisation strategy configurations. tuning and configuration plans. health audits. across the organisation Monitor performance refinement.

Ensure training materials Align optimisation through structured metrics and logs for Respond proactively to and SOPs are current. roadmaps with enterprise frameworks, policies, and system health. system inefficiencies. architecture. programs.

Generalist: Generalist: Generalist: Generalist: Generalist: Follow security protocols Ensure team compliance Embed cybersecurity Ensure department Own enterprise and data protection with cybersecurity awareness into team readiness for audits, cybersecurity strategy policies. policies. routines and onboarding. breaches and policy and accountability.

Specialist: Specialist: Specialist: Report phishing attempts compliance.

Maintain security Oversee security Specialist: Set cybersecurity Cybersecurity or suspicious activity.

Specialist: measures, actively assessments and Develop policies on data governance, frameworks, Practices Knowledge of firewalls, identify vulnerabilities, response protocols. classification, access, and policies, and enterprise antivirus, SIEM tools. and report risks.

Balance business retention. risk programs.

Monitor systems for Lead incident functionality with security Lead vendor risk Brief the Board on threat vulnerabilities. investigations and controls. assessments and audits. posture and breach documentation. readiness.

Generalist: Generalist: Generalist: Generalist: Generalist: Promote digital etiquette Use collaboration tools Coordinate meetings, task Lead hybrid/remote Ensure digital for daily tasks. tracking and document collaboration, ensuring and collaboration across collaboration supports departments.

Follow digital etiquette. sharing effectively. engagement. agility, innovation, and Specialist: Specialist: Specialist: Specialist: inclusion.

Digital Share technical Lead collaborative IT Adopt digital Specialist: Guide the team in Collaboration information in team projects involving collaboration tools Define the digital consistent use of channels. multiple business units. organisation-wide. collaboration strategy platforms.

Use digital tools to Coordinate agile Drive adoption of Oversee cross-functional through supporting coordinate with peers on ceremonies or digital integrated toolchains collaboration platforms. frameworks, policies, and tasks or tickets. project syncs efficiently. across teams. programs.

Generalist: Generalist: Generalist: Generalist: Generalist: Use integrated systems Coordinate integration Collaborate with IT or Support cross-functional Set enterprise vision for correctly in daily work. workflows across multiple vendors to align system alignment on key system digital tool Understand how actions systems and ensure data capabilities with integrations. interoperability. consistency.

Specialist: in one system may affect operational needs.

Specialist: Specialist: Specialist: Software others.

Define enterprise Set strategic direction for Specialist: Oversee integration Coordinate integration architecture strategy that systems interoperability Integration Troubleshoot sync failures projects and ensure roadmap across multiple supports scalable and platform and data mapping issues. alignment with business teams. integration. consolidation through Document integration requirements.

Balance performance, Oversee master data aligned frameworks, logic and ensure proper Work with vendors to fix cost, and complexity of governance and crosspolicies, and programs. error handling. integration issues. integration approaches. platform alignment Generalist: Generalist: Generalist: Generalist: Generalist: Advocate for resilient, Champion enterprise Uses company IT systems Ensure team adheres to Collaborate with IT to scalable infrastructure resilience through effectively. infrastructure use ensure infrastructure aligned to business infrastructure Report IT issues and policies. supports departmental strategy. modernisation. follow basic IT policies.

Specialist: goals.

Oversee day-to-day Specialist: Specialist: Specialist: Specialist: Align infrastructure Set the strategic direction Install, configure and infrastructure operations Evaluate infrastructure IT Infrastructure maintain IT infrastructure. and support team strategy with enterprise for IT infrastructure health and drive activities. investment through Troubleshoot and resolve continuous improvement architecture and digital goals. guiding frameworks, infrastructure-related Coordinate small- to midinitiatives. scale infrastructure Lead hybrid/cloud policies, and programs, issues. projects. infrastructure planning. ensuring support for innovation, growth, and resilience.

At GRNSW, finance expertise is more than just a skill—it’s a critical foundation to our strategic decision-making, driving growth, sustainability, and aligning resources to achieve long-term success.

GRNSW adopts a proactive and integrated approach to financial management, ensuring fiscal responsibility, strategic alignment, and long-term value creation at every level.

GRNSW embeds robust financial frameworks that uphold transparency, accountability, and evidence-based decision-making.

Financial practices are regularly reviewed and refined to remain aligned with changing economic conditions, regulatory obligations, and corporate objectives, fostering a culture of financial integrity, resilience, and sustainable performance.

finance

finance Areas of Skill

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

EXECUTIVE CEO + Direct Head of Dep

1-2+ Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Generalist: Generalist: Generalist: Generalist: Generalist: Support team Create and monitor Balance financial risks and Set financial vision and Use basic financial data to understanding of financial departmental budgets. opportunities in strategy goals aligned with complete tasks impacts.

Specialist: execution. organisational strategy. responsibly.

Specialist: Specialist: Manage budgeting Specialist: Specialist: Apply accounting Review team output for processes and financial Set financial goals and Set enterprise-wide Financial Literacy principles in daily financial accuracy and compliance. forecasting.

KPIs across departments. financial strategy and operations.

Support audits and Collaborate with other Lead financial strategy governance.

Support accurate recordinternal controls. departments to align development and risk Communicate financial keeping, invoicing, and financial goals. management. performance to reporting. stakeholders and board.

Generalist: Generalist: Generalist: Generalist: Generalist: Understand basic budget Support team budget Develop department-level Lead financial planning Drive corporate FPandA concepts relevant to role. adherence and expense budgets. aligned with strategic strategy and investorSpecialist: tracking.

Analyse budget vs actuals goals. facing planning.

Financial Planning Prepare accurate financial Specialist: and report key variances.

Specialist: Specialist: reports, variance analyses, Analyse financial Specialist: Develop and enforce Set FPandA vision and and Analysis and forecasts. performance trends and Manage FPandA FPandA frameworks and enterprise financial (FPandA) Apply FPandA tools and variances. processes and timelines governance. planning standards. software effectively. Oversee the production of across business units.

Partner with senior Communicate financial budgets, forecasts, and Lead detailed financial management to inform insights to boards and financial models. analysis, identifying risks. strategic decisions. investors.

Generalist: Generalist: Generalist: Generalist: Generalist: Understand the Evaluate team needs with Partner with finance to Ensure investments align Balance financial, importance of cost financial efficiency in ensure proposals align with departmental operational, and strategic efficiency and resource mind. with ROI expectations. strategy and performance risk across portfolios. value.

Specialist: Specialist: targets.

Specialist: Investment and Specialist: Review investment Present detailed Specialist: Set capital investment philosophy and Capital Allocation Prepare reports and data proposals and ensure investment justifications Lead capital planning and visualisations for capital financial accuracy. to senior leadership. performance tracking. thresholds. review processes.

Guides teams in cost Lead financial evaluation Communicate portfolio Optimise portfolio mix Understand key metrics estimation and capital of major capital projects. health and capital based on returns, risk, and like NPV, IRR, payback justification processes. deployment insights to strategic alignment. period. leadership.

Generalist: Generalist: Generalist: Generalist: Generalist: Lead risk identification Balance opportunity and Follow organisational Identify and monitor risks Partner with finance, and mitigation within policies to minimise within team operations. legal, or compliance to risk in strategic and address cross-functional their department. compliance risks.

Specialist: financial decision-making. risks.

Specialist: Specialist: Review financial Specialist: Specialist: Partner with other Define the financial risk Support accurate processes for control Risk Management Lead financial risk functions to manage framework aligned with documentation and effectiveness. assessments across enterprise risk impacts on business strategy. internal control execution. Coach team on mitigating finance.

Raise concerns related to financial and operational budgeting, forecasting Report risk insights and and reporting.

Lead risk-adjusted financial integrity or risks. mitigation plans to the Coordinate internal and planning, forecasting, and board and stakeholders. compliance. external audits. scenario analysis.

Generalist: Generalist: Generalist: Generalist: Generalist: Support enterprise Follow procedures for Ensure timely and Coordinate with finance Anticipate and plan for handling payments, accurate inputs that affect to ensure proper cash cash requirements related liquidity planning and reimbursements and departmental cash timing for team needs. to strategic initiatives. financial risk discussions.

Specialist: receipts. activity.

Specialist: Specialist: Treasury and Cash Specialist: Specialist: Lead cash flow Develop treasury strategy Define enterprise treasury Manage daily cash policy, structure, and Oversee treasury forecasting, liquidity and oversee liquidity risk Management positioning and controls. operations and analysis and cash management. reconciliations.

Ensure cash supports compliance with banking optimisation.

Guide capital structure Monitor bank accounts business continuity, procedures.

Manage debt servicing decisions and long-term and liquidity. growth, and shareholder Coordinate short-term and investment of excess cash planning. returns. cash forecasts. cash.

finance Areas of Skill

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

EXECUTIVE CEO + Direct Head of Dep

1-2+ Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Generalist: Generalist: Generalist: Generalist: Generalist: Follow procedures for Review team financial Work with finance team to Support audits and Oversee financial submitting accurate transactions for accuracy ensure cost allocations financial reviews with stewardship and align financial data. and timeliness. and expense coding are relevant functional business strategy with Specialist: Specialist: accurate. documentation. financial integrity.

Accounting Ensure accuracy in Review financial entries Specialist: Specialist: Specialist: accounts payable / for compliance with Manage full-cycle Oversee audit readiness, Oversee risk Principles receivable, fixed assets or accounting standards. accounting processes and compliance reporting, and management, financial Support monthly, general ledger tasks. ensure accuracy of financial accuracy. transparency, and quarterly, and annual Develop accounting Follow standard financial statements. regulatory compliance at closing processes.

Lead internal reviews and policies aligned with accounting policies and the enterprise level. audit preparation. regulatory standards. deadlines rigorously.

Generalist: Generalist: Generalist: Generalist: Generalist: Understand how their role Align operational decisions Participate in capital Oversee resource Align business growth with contributes to overall with financial priorities. planning, forecasting, and allocation and business financial sustainability and financial health.

Specialist: ROI assessments. unit financial shareholder value.

Specialist: Oversee analysis of Specialist: performance.

Specialist: Corporate Finance Support budgeting and financial performance, Lead financial planning Specialist: Lead enterprise-wide cash flow analysis.

KPIs, and capital needs. and analysis, including Develop corporate finance financial strategy, Prepare basic reports on Collaborate with crosscapital strategy. strategy across capital shareholder sales, margins, and project functional teams on cost Advise leadership on allocation, debt, and communication, and performance. control and efficiency. financial risks and returns. equity planning. investor relations.

Generalist: Generalist: Generalist: Generalist: Generalist: Participate in required Ensure team members are Champion ethical behavior Support implementation Drive a culture of integrity, compliance and ethics aware of and comply with in daily decision-making of enterprise-wide transparency, and training. relevant policies. and leadership. compliance programs. accountability.

Specialist: Specialist: Specialist: Specialist: Specialist: Compliance and Apply compliance Prepare documentation Manage internal controls, Partner with legal and risk Establish the strategic Ethics standards to financial for audits and compliance risk assessments, and teams to address direction for ethics and operations. checks. regulatory reporting. regulatory changes. compliance.

Report compliance status Maintain accurate records Provide training and Lead remediation of nonOversee financial to support audit and guidance on compliance in compliance issues within compliance with external and material issues to the board. reporting requirements. financial processes. the finance function. regulations.

Generalist: Generalist: Generalist: Generalist: Generalist: Follow budgetary Monitor team budget Partner with finance to Lead financial planning Lead the finance function guidelines and cost adherence and resource develop business cases aligned with strategic in shaping company-wide decision-making culture. control measures. utilisation. and forecast impacts. goals.

Specialist: Strategic Financial Specialist: Specialist: Specialist: Specialist: Collect and report Lead budgeting and Advise leadership on Oversee complex analyses Set the framework for Decision-Making financial data for decisionforecasting analysis. investment and funding including capital projects financial decision-making.

Lead investor relations making.

Collaborate with business decisions. and portfolio and external financial Identify trends and flags units to support strategic Develop financial models management. communications. potential financial risks. goals. and scenario analyses.

Generalist: Generalist: Generalist: Generalist: Generalist: Encourage team adoption Collaborate with IT and Champion fintech strategy Align financial systems Adheres to digital of fintech tools. finance to deploy fintech and transformation with business growth. document protocols.

Specialist: innovations. initiatives.

Specialist: Specialist: Financial Oversee fintech-driven Specialist: Specialist: Champion fintech Apply fintech tools for Technology data analysis, reporting, financial processes and Lead integration of fintech Oversee risk management investments and emerging (FinTech) workflow automation. across finance functions. and data governance. technologies. and transactions.

Ensure compliance with Train teams on fintech Evaluate fintech Drive collaboration with Set enterprise fintech fintech-related regulations platforms and regulatory innovations for strategic fintech ecosystems and agenda aligned with and controls. updates. financial impact. innovation hubs. business strategy.

Generalist: Generalist: Generalist: Generalist: Generalist: Understand basic payroll Ensure team compliance Analyse workforce data to Balance workforce Align payroll and staffing processes relevant to their with payroll policies and support staffing and capacity, costs, and talent plans with long-term role. deadlines. budgeting decisions. development initiatives. business objectives.

Specialist: Specialist: Specialist: Specialist: Specialist: Payroll / Workforce Process payroll Manage payroll team and Lead payroll operations Design and implement Define enterprise payroll Planning transactions accurately workflow to meet and compliance audits. payroll and workforce and workforce planning and timely. deadlines.

Collaborate with finance planning policies. Provide strategy.

Ensure compliance with Support workforce and HR on budgeting and strategic insights on Lead investment in payroll tax, benefits, and planning data collection headcount strategies. workforce capacity, costs, technology and workforce regulatory requirements. and reporting. and productivity. analytics tools.

At GRNSW, we see marketing and media as essential tools for telling our story, growing our reach, and building meaningful connections with our people, partners, and communities. GRNSW upholds the highest standards of creativity, innovation, and strategic alignment in its marketing and media skills.

GRNSW ensures that decisions are made with a focus on audience engagement, brand consistency, and long-term growth.

Marketing and media practices are executed with transparency, adaptability, and collaboration, aligning with organisational values, market trends, and consumer expectations.

This approach fosters the development of a skilled marketing team that builds trust and delivers a strong, impactful brand presence across all platforms, ensuring that the organisation remains competitive and resonates with its audience.

marketing and media

marketing and media Areas of Skill

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

EXECUTIVE CEO + Direct Head of Dep

1-2+ Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Generalist: Generalist: Generalist: Generalist: Generalist: Coach team members on Collaborate with Align brand strategy with Set overarching brand Understand brand values brand-aligned marketing to support corporate vision and strategy and vision. and represent them in communication. brand campaigns. customer experience.

Specialist: communications.

Brand Specialist: Specialist: Specialist: Lead brand governance Specialist: Integrate brand Drive brand innovation and cross-functional brand Management and Execute brand guidelines Lead team in executing brand positioning tactics. positioning into product and long-term positioning leadership.

Positioning in marketing materials and Track brand performance and marketing plans. strategies.

Engage with key communications. metrics and reporting. Develop and refine brand Manage brand stakeholders to enhance Support brand research strategies based on architecture for market brand equity and value. and competitive analysis. market data. competitiveness.

Generalist: Generalist: Generalist: Generalist: Generalist: Deliver courteous, Coach team to enhance Analyse customer Lead CX initiatives and Oversee enterprise-wide responsive, and consistent customer interactions and feedback to identify integrate feedback loops customer experience service. service quality. improvement across departments. strategy aligning with Customer Specialist: Specialist: opportunities.

Specialist: business outcomes.

Experience Design Support implementation Manage CX projects and Specialist: Oversee enterprise-wide Specialist: of CX tools and team delivery of Develop customer CX design, measurement, Define the vision and and Engagement engagement platforms. engagement initiatives. experience strategies and and optimisation. governance for customer Optimisation Conduct customer Analyse data to monitor improvement plans.

Integrate customer experience excellence. research, journey and report on customer Partner with marketing, insights into product and Align CX strategy with mapping, and feedback experience metrics. sales, and service teams service innovation. overall business objectives analysis. for seamless CX. and brand promise.

Generalist: Generalist: Generalist: Generalist: Generalist: Integrated Set the overarching Content Planning Understand the basics of Coordinate team tasks to Develop content calendars Lead integrated content content strategy and support content and aligned with marketing strategy linked to content strategy, align and Campaign campaign goals. campaign activities. plans. organisational goals. with business goals and Oversight Specialist: Specialist: Specialist: Specialist: customer experience.

Create content aligned Manage content teams Design integrated content Develop innovative Specialist: with strategic briefs and and coordinate production plans based on audience content strategies that Define enterprise content brand voice. workflows. insights and goals. drive engagement.. vision campaign oversight.

Support campaign asset Track content Oversee multi-channel Lead cross-departmental Measure and report on development and performance and provide campaign rollouts and efforts to maximise content marketing ROI and scheduling. feedback to creators. coordination. campaign reach. brand impact.

Generalist: Generalist: Generalist: Generalist: Generalist: Collect relevant data from Facilitate team input into Coordinate crossGuide organisational Set vision for enterprisecustomer interactions and market intelligence functional intelligence response to market wide market intelligence market sources. initiatives. gathering and sharing. opportunities and threats. capability.

Market Specialist: Specialist: Specialist: Specialist: Specialist: Intelligence and Collect, validate, and Manage intelligence team Develop frameworks for Influence leadership Shape enterprise Strategic Insight report on market and and workflow to meet competitive and market through strategic foresight marketing strategy with Development competitor data. analysis deadlines. analysis. and recommendations. data-led intelligence.

Use analytical tools to Collaborate with business Recommend data sources, Integrate external data Ensure alignment with identify patterns and units to tailor intelligence tools, and KPIs to track with internal performance corporate goals and trends. outputs. market shifts. metrics. innovation agendas.

Generalist: Generalist: Generalist: Generalist: Generalist: Understand basic Ensure team compliance Manage cross-team Ensure marketing Lead long-term marketing operations with marketing policies. collaboration for campaign alignments with enterprise transformation across compliance requirements.

Specialist: execution. architecture. platforms, people, and Marketing Specialist: Manage marketing Specialist: Specialist: processes.

Operations, Support data operations team and Develop marketing Drive operational Specialist: Governance and management, campaign workflow to ensure governance policies. transformation within the Lead digital marketing Transformation tracking, and compliance quality.

Coordinate with IT, marketing function. transformation, checks.

Monitor marketing metrics finance, and compliance Lead process governance investment. and governance for integrated operations. transformation to improve Govern enterprise-wide adherence.

ROI. marketing compliance.

marketing and media Areas of Skill

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

EXECUTIVE CEO + Direct Head of Dep

1-2+ Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Generalist: Generalist: Generalist: Generalist: Generalist: Integrated Follow campaign briefs Coordinate team efforts to Collaborate across Lead development of Align marketing strategy Marketing Strategy and brand guidelines. align with marketing plans. functions to integrate cross-channel marketing with corporate mission, and Planning Specialist: Specialist: marketing initiatives. strategies. brand, and growth plans.

Support development of Lead small teams to Specialist: Specialist: Specialist: marketing plans and develop tactical marketing Design comprehensive Lead competitive Define enterprise campaign briefs. plans. marketing strategies. positioning and market marketing strategy and Assist in market research Coordinate crossOversee budgeting, opportunity identification. strategic processes. and competitive analysis to functional input for resource planning, and Guide innovation in Engage stakeholders to inform strategy. integrated marketing performance marketing models and foster a culture of strategic efforts. measurement. decision-making. marketing excellence.

Generalist: Generalist: Generalist: Generalist: Generalist: Digital Marketing Follow brand guidelines Coordinate team tasks Oversee execution of Lead digital marketing Set vision and investment Execution and and digital policies. related to digital campaign digital campaigns aligned program execution and priorities for digital Optimisation Specialist: execution. with strategy. cross-channel integration. marketing excellence.

Execute digital campaigns Specialist: Specialist: Specialist: Specialist: across platforms.

Manage digital marketing Use advanced analytics to Oversee analytics Invest in technology, Analyse basic campaign team workflow. refine and improve ROI. frameworks and talent, and partnerships to data and reports Conduct A/B testing and Design and implement attribution models. scale digital capabilities. performance. adjust campaigns multi-channel digital Align digital marketing Champion data-driven accordingly. marketing campaigns. with business goals. culture.

Generalist: Generalist: Generalist: Generalist: Generalist: Content Understand brand values Guide team in producing Develop content plans that Lead brand Collaborate with Development and and communication tone. brand-aligned content. reflect brand strategy. communication strategy leadership on key Brand Specialist: Specialist: Specialist: and content innovation. messaging.

Create original content Manage content creation Oversee content Specialist: Specialist: Communication consistent with brand teams and workflows. performance Drive content innovation Define brand voice.

Ensure adherence to brand measurement. across platforms. communication strategy.

Use content management guidelines and quality Collaborate with marketing Lead partnerships and Ensure brand consistency tools effectively. standards. and product teams for external communications and competitive cohesive messaging. to enhance brand. differentiation.

Generalist: Generalist: Generalist: Generalist: Generalist: Performance Support routine reporting Monitor team progress Analyse team and Integrate performance Oversee ROI-focused Measurement and and assist in data against campaign goals campaign performance metrics into strategic decision-making and ROI Analysis validation. and KPIs. data to identify areas for planning and team performance tracking.

Specialist: Specialist: improvement. objectives.

Specialist: Track campaign metrics Manage analytics workflow Specialist: Specialist: Drive a culture of datausing basic tools. for marketing and media Lead advanced ROI Advise leadership on driven decision making and Assist in calculating ROI campaigns. modeling and scenario priorities based on continuous campaign and performance metrics.

Develop methods to analysis for campaigns. measurement insights. optimisation.

Collect performance data measure campaign Provide strategic Lead data governance and Represent marketing from digital and offline effectiveness and ROI. recommendations based quality assurance performance at the campaigns. on data insights. initiatives. highest levels.

Generalist: Generalist: Generalist: Generalist: Generalist: Communication Share messages using Monitor team Analyse communication Manage communications Set enterprise-wide and PR approved language. communication efforts and PR campaign and strategic alignment. standards for Specialist: against defined KPIs. performance data.

Specialist: communication and PR. Collect and report data on Specialist: Specialist: Facilitate executive-level Specialist: PR activities.

Manage reporting and Lead projects and ensure communication.

Define enterprise Use media monitoring analysis of campaigns. messaging consistency.

Develop policies for communication tools and basic analytics Provide detailed analysis Align teams around shared effective communication. measurement strategy and software. to inform decisions. deliverables.

ROI standards.

Generalist: Generalist: Generalist: Generalist: Generalist: Intellectual Follow company policies Provide guidance on Develop team processes to Lead initiatives to mitigate Ensure marketing Property and on IP and media use. correct use of copyrighted ensure IP and media law legal risks and protect IP strategies align with legal Media Law Specialist: materials. compliance. assets. and ethical frameworks.

Support review of content Specialist: Specialist: Specialist: Specialist: Compliance and contracts for IP and Develop guidelines and Manage content licensing, Oversee enterprise IP Define organisational media law compliance. checklists for IP and media IP clearance and rights strategy and media law vision and strategy for IP law adherence. negotiation processes. compliance programs. and media law compliance.

Conducts investigations for Advise leadership on legal Engage with external legal potential violations. risks strategies. counsel as needed.

At GRNSW, operational excellence drives efficiency, continuous improvement, and exceptional service, benefiting our people, partners, and animals.

GRNSW upholds operational excellence by prioritising efficiency, accountability, and continuous improvement.

All operational decisions are driven by data insights, sustainability considerations, and strategic resource use.

Operations are underpinned by a culture of integrity, responsiveness, and cross-functional collaboration, ensuring alignment with organisational objectives, regulatory requirements, and stakeholder expectations.

This approach strengthens resilience, improves service delivery, and enables scalable, long-term success across all business functions.

operations

operations Areas of Skill

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

EXECUTIVE CEO + Direct Head of Dep

1-2+ Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Generalist: Generalist: Generalist: Generalist: Generalist: Operational Support daily operational Coach team members on Lead process optimisation Oversee crossDefine and drive the Process Design tasks and process process compliance and initiatives for specific departmental process strategic operational adherence. efficiency. functions or regions. design and continuous process and efficiency and Optimisation Specialist: Specialist: Specialist: improvement. initiatives across the Report process issues, Manage operational Design and implement Specialist: organisation. bottlenecks, or workflows and optimised operational Integrate process Specialist: inefficiencies. improvement projects. processes. optimisation with Define strategic vision for Assist in tracking KPIs and Monitor KPIs to track Align process changes technology and operational excellence operational metrics. process effectiveness. with business goals. automation strategies. and process innovation.

Generalist: Generalist: Generalist: Generalist: Generalist: Stakeholder and Understand key Monitor team interactions Develop strong Oversee stakeholder and Champion strategic Partner stakeholders and partners with stakeholders for relationships with key partner relationship alliances and high-level relevant to their role. professionalism and stakeholders. strategies. relationship cultivation.

Relationship Specialist: effectiveness.

Specialist: Specialist: Specialist: Management Maintain updated contact Specialist: Lead negotiation and Build strategic alliances Define strategic vision for lists and CRM entries.

Manage relationship conflict resolution with aligned with long-term stakeholder and partner Support relationship management team and partners and business goals. relationship management. management activities workflows. stakeholders.

Ensure compliance and Allocate resources to and communication.

Coordinate feedback Report on stakeholder ethical standards in all develop and sustain key loops and provide regular KPIs, satisfaction, and relationship activities. partnerships. updates to internal teams. engagement trends.

Generalist: Generalist: Generalist: Generalist: Generalist: Performance and Follow policies and Monitor team adherence Align team output with Integrate risk assessments Integrate performance Risk Management procedures designed to to risk management compliance and strategic into strategic planning. and risk reporting into manage risk. practices. performance targets.

Specialist: executive decision Specialist: Specialist: Specialist: Manage operational risk making.

Support risk identification, Manage risk management Conduct comprehensive across teams and develop Specialist: assessment, and reporting activities within teams or risk assessments and mitigation strategies.

Drive integration of risk processes. units. scenario analyses.

Ensure key risk indicators and performance Assist in collecting data on Develop risk mitigation Advise leadership on risk are aligned with business management into performance and risk plans and monitor their exposure and mitigation goals. corporate governance. indicators. effectiveness. strategies.

Generalist: Generalist: Generalist: Generalist: Generalist: Operations and Understand their role Lead team through Align team operations Oversee business unit Set enterprise-wide Transformation within broader operational changes and with strategic change operational strategy and operational operational goals and transitions smoothly. initiatives. transformation projects. transformation vision and Leadership changes.

Specialist: Specialist: Specialist: priorities.

Specialist: Implement operational Design and lead Develop long-term Specialist: Support transformation improvements and operational operational Champion innovation, projects and process initiatives. transformation programs. transformation strategies. continuous improvement, improvements.

Coordinate operational Measure ROI and risk Lead cross-functional and sustainable impact Uses tools to track enhancements within associated with collaboration to embed organisation-wide. progress. project scope. transformation initiatives. organisation-wide change.

Generalist: Generalist: Generalist: Generalist: Generalist: Resource and Adhere to schedules, Plan day-to-day team Align team capacity and Oversee strategic Build a resilient, inclusive, Workforce rosters, and task schedules and resources resources with business workforce and resource and future-ready Planning allocations. effectively. plans and priorities. plans across departments. workforce ecosystem.

Specialist: Specialist: Specialist: Specialist: Specialist: Assist in data collection Prepare workforce Manage workforce cost, Optimise resource Set vision and policies for and analysis of workforce utilisation and gap analysis utilisation, and efficiency utilisation and workforce workforce planning and trends. reports. trade-offs. planning across regions or optimisation.

Support scheduling, Forecast short-term Coordinate with HR, departments.

Ensure planning processes staffing models, and basic staffing needs based on finance and managers on Develop strategies to enable innovation, reporting. demand cycles. hiring needs. close capability gaps. resilience, and operational excellence.

operations Areas of Skill

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

EXECUTIVE CEO + Direct Head of Dep

1-2+ Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Generalist: Generalist: Generalist: Generalist: Generalist: Understand procedures Ensure accurate Develop team-level plans Oversee supply chain Align supply chain for handling, storing, and documentation and for stock optimisation and strategy within a business functions with tracking materials. compliance with inventory resource alignment. unit or function. organisational goals.

Specialist: policies.

Specialist: Specialist: Specialist: Monitor and update Specialist: Develop and implement Develop and lead Set global supply chain inventory systems and Manage supply chain inventory control policies enterprise-wide supply vision and governance records. operations, ensure and procedures. chain strategies. structures.

Assists with supplier compliance policies​.

Balance cost, service Align supply chain KPIs Champion strategic coordination, purchasing, Prepare reports on stock levels, and inventory with financial and sourcing, digital supply and demand forecasting. accuracy, wastage, and turnover to optimise operational goals. networks, and agile fulfillment rates. supply chain performance. logistics.

Generalist: Generalist: Generalist: Generalist: Generalist: Budgeting and Follow expense policies Monitor team expenses Develop and manage Align operational budgets Ensure financial planning Cost Control and procedures. and ensures they align team budgets. with financial strategies. aligns with long-term Specialist: with budget constraints.

Specialist: Specialist: strategy and performance Prepare budget data, Specialist: Develop and manage Oversee enterprise goals. reports, and Manage the budgeting operational budgets and budgeting strategy and Specialist: reconciliations. calendar for assigned forecasts. cost control initiatives. Define the organisation's Support business units areas.

Lead cost reduction Provide leadership financial planning, with budget entry and Ensure accurate and projects and review reporting on operational budgeting, and resource cost tracking. timely financial reporting. operational spending. financial performance. allocation strategy.

Generalist: Generalist: Generalist: Generalist: Generalist: Logistics Follow procedures for Ensure team compliance Manage logistics Lead logistics strategy Integrate logistics with Management handling and transporting with safety, timing, and schedules, routing, and within business units. operational, financial and goods. documentation standards. resource allocation for Specialist: customer strategies.​ Specialist: Specialist: efficiency.

Lead large-scale logistics Specialist: Coordinate shipments and Analyse logistics data to Specialist: networks and crossSet logistics vision, policy track logistics KPIs. improve performance. Develop logistics policies. functional coordination​. and strategy.

Maintain accuracy in Assist in selecting and Manage third-party Define and execute Represent logistics transportation logistics negotiating freight rates. logistics and transport logistics strategy to function in executive documentation. ​ partners. support business growth. decision making.

Generalist: Generalist: Generalist: Generalist: Generalist: Operational Data Understand basic data Review team data to Analyse operational data Oversee enterprise data Ensure alignment of Analysis and relevant to role. monitor performance. to identify opportunities. analysis and reporting analytics with customer Specialist: Specialist: Specialist: frameworks. satisfaction, productivity Reporting Collect and validates Analyse operational data Lead development of Specialist: and profitability goals. operational data using to identify inefficiencies reporting frameworks. Integrate operational data Specialist: appropriate tools. and performance trends. Work with department with financial and market Set the governance for Prepare routine reports Design reports for middle heads to define key data for holistic insights. organisational data and dashboards. management. metrics. analytics.

Generalist: Generalist: Generalist: Generalist: Generalist: Operational Audits Follow operational Facilitate audit activities Oversee departmental Review and act on audit Integrate audit and and Compliance guidelines and standards within the team. reports to enhance compliance insights into compliance with consistently.

Specialist: controls. strategic decision making. operational policies.

Specialist: Lead audit engagements Specialist: Specialist: Specialist: Conduct audit fieldwork, and compliance reviews Develop audit programs Lead operational audit Drive culture of data collection, and for specific areas. strategy and compliance accountability, and compliance compliance checks Coach team members on roadmap. transparency, and monitoring plans. accurately. audit standards and Analyse audit results and Partner with teams for continuous improvement.

Document findings and compliance practices. operational compliance. Oversee audit readiness recommend support audit reporting. and regulatory reporting. improvements.

Generalist: Generalist: Generalist: Generalist: Generalist: Licensing and Comply with internal Ensure team tasks comply Oversee departmental Lead business unit Ensure organisational Legal Obligations policies and external legal with licensing terms. compliance with licensing adherence to all licensing accountability and obligations.

Specialist: and legal obligations. transparency in licensing. frameworks.

Specialist: Coordinate license Specialist: Specialist: Specialist: Support tracking and applications, renewals and Develop compliance Drive continuous Define legal and licensing documentation of regulatory submissions. improvement in strategy and governance policies and training licensing and legal Conduct training and compliance management frameworks. materials. requirements. awareness sessions for Lead internal audits and and reporting.

Provide counsel to the Assist in compliance staff. board on legal risks. implement remediation monitoring and reporting. plans.

Supply Chain and Inventory Management

At GRNSW, governance, risk, and compliance anchors our organisation in integrity.

Effective GRC does more than foster accountability, it provides confidence in management practices and decision-making for our people , stakeholders, and communities.

GRNSW adopts a proactive and integrated approach to governance, risk management, and compliance, ensuring ethical conduct, regulatory adherence, and strategic oversight.

GRNSW embeds robust frameworks that support transparency and informed practices and ways of working at all levels.

GRC practices are continuously monitored and refined to align with evolving laws, industry standards, and stakeholder interests, fostering a culture of integrity, resilience, and sustainable performance.

governance risk compliance

governance risk compliance

Areas of Skill

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

EXECUTIVE CEO + Direct Head of Dep

1-2+ Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Generalist: Generalist: Generalist: Generalist: Generalist: Follow SOPs to avoid Monitor team adherence Lead a departmental Promote a risk-aware Incorporate risk safety or quality risks. to safety, security, or review of process risk. culture across management strategy into Specialist: quality standards.

Specialist: departments. the entire organisation.

Support risk identification Specialist: Lead department-level risk Specialist: Specialist: Risk Assessment and data collection.

Track team compliance assessments.

Oversee organisational Represent the company and Management Assist with policy or KPIs. Develop and monitor risk risk assessments and on risk issues with boards, control documentation. Maintain risk-related logs mitigation plans. mitigation strategies. investors, and regulators.

Review basic checklists for and flag anomalies.

Interface with internal Interpret new regulations Lead organisational audits. auditors and compliance and advise on impact resilience planning and teams. crisis response.

Generalist: Generalist: Generalist: Generalist: Generalist: Follow company policies Monitor team compliance Integrate compliance Set expectations for Support enterprise-wide related to safety, conduct, with policies and ensure strategies and ensure compliance performance compliance priorities in and procedures. team completes required alignment with industry across business units. strategic planning.

Specialist: certifications. standards.

Specialist: Specialist: Regulatory Assist with maintaining Specialist: Specialist: Oversee compliance risk Define and enforce Compliance and records for audits or Conduct internal Interpret and apply assessments across compliance strategy and Standards compliance reviews. compliance checks for regulations across functions. policies.

Track training completion assigned teams. departments.

Review high-level Represent the company in and regulatory updates. Support investigations into Update compliance regulatory changes and high-level regulatory non-compliance issues. policies and procedures. advise leadership on negotiations. impact.

Generalist: Generalist: Generalist: Generalist: Generalist: Follow established Ensure team members Implement departmentEnsure organisational Champion a culture of procedures to ensure follow control procedures. level control policies are implemented accountability and strong accuracy and Specialist: improvements. with effective controls. control environment.

Internal Control accountability.

Collaborate with process Specialist: Specialist: Specialist: Specialist: owners to ensure controls Design and test control Direct the development of Establish the overall Systems Support testing of basic are implemented. frameworks. robust internal control internal control internal controls.

Document control Coordinate with audit systems. governance framework.

Assist in preparing control deviations and teams and control owners. Lead teams on control Report on internal control evidence for audits. recommend corrections. improvements. health to board.

Generalist: Generalist: Generalist: Generalist: Generalist: Support audit preparation Ensure team compliance Support audit planning Ensure ongoing process Support strategic and data gathering. with documented with relevant improvement aligned with alignment with Specialist: procedures. departmental input. audit recommendations. governance and assurance Assist with audit fieldwork.

Specialist: Specialist: Specialist: goals.

Audit and Maintain audit evidence Execute internal audit Coordinate audit Advise leadership on Specialist: Assurance and working papers. testing in assigned areas. responses and ensure systemic risks and control Define the audit and Support coordination with Track audit issue issue closure. issues. assurance strategy. external/internal auditors. remediation at the team Design audit programs and Coordinate with external Report key audit risks and level. sampling strategies. auditors and regulators. control failures to the board or regulators.

Generalist: Generalist: Generalist: Generalist: Generalist: Support drills, exercises, Guide team actions during Assess operational risks Ensure continuity plans Ensure strategic initiatives and training sessions. disruptions using BCP and develop departmentare integrated across include crisis resilience Specialist: procedures. specific contingency plans. departments. elements.

Specialist: Specialist: Specialist: Specialist: Crisis Management Maintain contact lists, plan documentation, or Coordinate team Develop and test Oversee enterprise BCP Define the crisis and Business recovery logs. participation in drills and departmental BCPs and crisis management management and business Continuity Planning Assist in organising drills tabletop exercises. aligned to enterprise programs. continuity framework. and training sessions.

Execute parts of crisis strategy.

Advises executive team on Represent the response or continuity Coordinate with IT, HR, risk mitigation strategies. organisation in industry plans. and operations for forums and regulatory resilience planning. discussions on resilience.

governance risk compliance Leading Self

Areas of Skill

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

EXECUTIVE CEO + Direct Head of Dep

1-2+ Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Generalist: Generalist: Generalist: Enter accurate data into Review team-level risk Interpret trends in team systems that feed risk reports and investigate or departmental risk reports. variances. reports.

Specialist: Specialist: Specialist: Generate standard risk Lead preparation of risk Risk Reporting and Collect data and help generate basic risk reports. reports for senior Analytics reports.

Track and update risk management.

Support data quality indicators for assigned Design risk analytics checks. units. models to forecast Maintain risk registers and Identify data quality issues potential risk impacts. logs. and escalate.

Generalist: Generalist: Ensure business units Drive data-driven risk maintain accurate and culture and continuous timely risk reporting improvement in analytics practices. capabilities.

Specialist: Specialist: Oversee the risk analytics Define strategic KPIs/KRIs framework and reporting and reporting cycle. requirements at the Lead enterprise risk enterprise level. reviews and presentation Oversee enterprise risk of findings to executives. intelligence and reporting to board.

Generalist: Generalist: Generalist: Generalist: Generalist: Adhere to the Reinforce ethical behavior Ensure team practices Champion ethical Ensure that values and organisation’s code of and company values align with corporate leadership and ethics are integrated into conduct and ethical within the team. governance expectations. organisational integrity. strategic decisions. guidelines.

Specialist: Specialist: Specialist: Specialist: Corporate Specialist: Conduct training or Develop governance Lead ethics and Set the strategic direction Governance and Track employee workshops on ethical frameworks and policy compliance committees for corporate governance Ethical Standards acknowledgments of decision-making. updates. or initiatives. and ethical standards. codes of conduct.

Monitor compliance with Lead ethics investigations Review board governance Lead board governance Support documentation governance policies within or policy reviews. practices and reporting and ensure regulatory and communication of specific teams.

Analyse trends in conduct processes. compliance. governance policies. and ethics reporting.

Generalist: Generalist: Generalist: Generalist: Generalist: Follow procurement and Ensure staff comply with Review vendor Ensure cross-functional Drive integration of thirdvendor onboarding approved third-party performance reports and vendor risk alignment. party risk across the procedures. usage. identifies risks.

Specialist: business.

Specialist: Specialist: Specialist: Direct third-party risk Specialist: Third-Party Risk Assist with initial vendor Coordinate vendor Lead risk assessments for strategy and ensure Develop and enforce the Management risk screenings. reviews and assessments new and existing third alignment with business overall third-party risk Maintain third-party risk with internal parties. goals. management strategy. databases and track stakeholders.

Develop risk scoring Align TPRM with Ensure compliance with documentation status. Support contract reviews models and tiering enterprise risk third-party risk for risk clauses. methodologies. management strategy. regulations.

Generalist: Generalist: Generalist: Generalist: Generalist: Follow data handling Monitor staff use of Collaborate with Promote a culture of Lead efforts to build trust procedures. approved data-sharing IT/security to manage accountability in data use with stakeholders through Specialist: tools. access risks. and protection. privacy excellence.

Support data inventory Specialist: Specialist: Specialist: Specialist: Data Privacy and and classification tasks. Review vendor and staff Lead departmental Oversee data privacy Set enterprise data Protection Track privacy training compliance with privacy privacy risk assessments. compliance programs. privacy strategy and completions and policy requirements.

Work with Legal/IT to Advise leadership on governance model. acknowledgments.

Manage privacy incident ensure compliance with regulatory developments Ensure compliance with Assist with DPIAs investigations and data transfer rules. and organisational data protection laws and documentation. remediation efforts. readiness. standards.

Generalist: Generalist: Generalist: Generalist: Generalist: Follow company policies Ensure team compliance Assess policy Champion consistent Lead efforts to foster and procedures with policies. effectiveness within their application of policies transparency and integrity accurately.

Specialist: department. across business units. through effective policies.

Specialist: Draft and review teamSpecialist: Specialist: Specialist: Policy Development Support document level policies and SOPs. Lead development of Direct the development Define organisational and formatting, version Coordinate department-wide policies and execution of policy strategy and corporate governance governance structure.

Implementation control, and distribution. implementation of policy aligned with corporate Track policy changes within their area. standards. policies.

Ensure enterprise policy acknowledgments and Identify gaps or conflicts Conduct impact analysis Advise executive compliance with legal and training completions. in existing policies. of new or updated leadership on policy risks regulatory standards. policies. and compliance status.

Developing ourselves, our teams, and our leaders in confident capability that delivers to our People, Pups and Participants.

Effective People and Culture leadership focuses on connecting, challenging, coaching and celebrating with employees as individuals and teams, to ensure alignment with business strategy.

It involves, fostering engagement, developing talent, and promoting a positive, inclusive culture.

Practiced well, it strengthens collaboration, boosts productivity, and enables the organisation to adapt to change while retaining and growing its workforce.

people & culter leadership

people & culture leadership Areas of Skill

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

EXECUTIVE CEO + Direct Head of Dep

1-2+ Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Generalist: Generalist: Generalist: Generalist: Generalist: Understand the EVP, and Understand EVP pillars and Contribute to enhancing Champion company Define the culture, advocate GRNSW actively promote the EVP and promoting the EVP, values, culture and EVP in integrate employer brand employer values internally and values internally and whilst at the same time internal and external into organisational culture and externally. externally. being an advocate of the networks. initiatives. Craft and EVP Specialist: EVP and company values.

Specialist: suitable to GRNSW team Specialist: Confidently promote the Specialist: Expand visibility in Specialist: Attraction Activate EVP pillars across Design and lead branding EVP. targeted industries or Ensure a fit for purpose branding assets.

Support foundational initiatives align with EVP communities.

EVP. Run pre-recruitment talent brand content. and enhance recruitment Develop and lead a long- Build strategic pipelines branding campaigns.

Ensure brand messaging is efforts. term brand and EVP long before roles open. accurate and visible. strategy.

Govern employer brand reputation and long-range attraction planning.

Generalist: Generalist: Generalist: Generalist: Generalist: Comply with internal Communicate effectively Participate in Peer Align recruitment Represent the company in communication protocols. with potential hires.

Interviews. processes with strategic strategic partnerships and Specialist: Specialist: Specialist: workforce planning. talent communities.

Assist with interview Participate in interviews Lead recruitment for team Specialist: Specialist: logistics and candidate and candidate evaluation. roles and ensure hiring Build partnerships with Set company-wide Recruitment coordination.

Collaborate with hiring quality. external recruitment recruitment strategy and Post job openings on job managers to define job Develop and execute parties where relevant. oversee talent acquisition boards and internal requirements. hiring strategies for key Analyse hiring trends and goals. Integrate platforms.

Track metrics like time-todepartments. report to senior recruitment with Maintain candidate fill, cost-per-hire, and Monitor and report on leadership. succession planning and databases. candidate experience. recruitment KPIs. talent development.

Generalist: Generalist: Generalist: Generalist: Generalist: Help integrate new hires Ensure team integration Align onboarding with Oversee consistent Represent onboarding and into daily workflows. and assist with training. learning and development onboarding practices talent experience at the Specialist: Specialist: and performance across departments. executive level.

Prepare onboarding Monitor onboarding expectations.

Specialist: Specialist: materials and welcome milestones and collect Specialist: Lead onboarding for senior Establish organisational Onboarding kits. feedback.

Design structured hires. onboarding frameworks Assist with first-day Manage the end-to-end onboarding programs and Present onboarding impact and cultural assimilation. logistics and create a onboarding process for plans for functions/teams. data to senior leadership.

Ensure onboarding welcoming environment. new employees.

Track onboarding metrics. supports rapid scaling or transformation.

Generalist: Generalist: Generalist: Generalist: Generalist: Build cooperative Share knowledge and Manage interpersonal Model the 4C’s across Champion staff relationships with peers support peer dynamics and support teams and drive engagement to strengthen and supervisors. development. team engagement. engagement through organisational cohesion.

Specialist: Specialist: Specialist: intentional communication Specialist: Maintain professional and Collaborate across teams Share credit and recognise cadence.

Cultivate a culture of trust, Relationships courteous interactions. with minimal supervision. contributions of peers.

Specialist: inclusion, and enterpriseConnect actively and Demonstrate a growing Align cross-team goals and Lead cross-functional wide engagement by respectfully in discussions. ability to Challenge ideas. priorities with peers. collaboration by modelling constructive Actively engages with staff Apply the 4 C’s – connect, harmonising leadership executive dialogue and activities to build challenge, coach and priorities and influencing. unifying leadership relationships. celebrate. responses.

Generalist: Generalist: Generalist: Generalist: Generalist: Recognise their Support in WHS Help identify recurring Promote awareness of Lead organisation-wide responsibilities under compliance. issues in entitlements. employee rights and responses to legislative workplace laws.

Specialist: Specialist: responsibilities. changes.

Employment and Specialist: Provide advice on pay Develop or revise policies Specialist: Specialist: Support Payroll with rates, leave entitlements to meet legislative Manage external counsel Advise the Board/CEO on Payroll Law correct award and awards. updates. relationships on complex major employment law interpretations.

Manage employee Advise line managers on employment matters. risks and governance.

Assist with employment grievances and basic legal obligations under the Develop training on legal Oversee litigation and contracts. misconduct cases.

Fair Work Act. obligations for managers. dispute settlements.

people & culture leadership Areas of Skill

Leading Self

Leading People

Leading Leaders

Leading Function

Leading Organisation

INDIVIDUAL OWNER

SUPERVISOR

MIDDLE MANAGERS

SENIOR LEADERS

EXECUTIVE CEO + Direct Head of Dep

1-2+ Years Experience

3-4+ Years Experience

5-6+ Years Experience

7-8+ Years Experience

9-10+ Years Experience

Level 1-2

Level 3-4

Level 5-6

Level 7-8

Level 9-10

Generalist: Generalist: Generalist: Generalist: Generalist: Support policy Assist in policy creation Lead the creation and Direct the development Drive continuous documentation and and ensure staff implementation of and execution of policies. improvement in policy implementation. adherence. policies.

Specialist: effectiveness.

Specialist: Specialist: Specialist: Advise senior leadership Specialist: Policy Maintain version histories Coordinate feedback and Monitor policy compliance on risks and policy gaps.

Define the policy Development and and archive outdated approval processes across and effectiveness through Ensure integration of framework and ensure Implementation policies. departments.

KPIs and audits. policies with legal, risk, alignment with Help distribute approved Communicate policy Ensure policies align with and operational functions. organisational goals. policies and track changes and assist with broader risk, compliance, Represent organisation in acknowledgments. staff training. and governance regulatory bodies, industry frameworks. groups, and boards.

Generalist: Generalist: Generalist: Generalist: Generalist: Contribute to a respectful, Help maintain a clean, Ensure compliance with Lead by example in Ensure alignment of inclusive and safe safe, and respectful shared safety, conduct, and fostering a values-aligned environment, policies and workplace culture. workspace. inclusivity guidelines. work culture. leadership behaviour.

Specialist: Specialist: Promote work-life balance Specialist: Specialist: Follow workplace policies Promote psychological and well-being within the Shape organisation-wide Define company culture, Environment and norms consistently. safety in the workplace. team. culture strategies and wellbeing and inclusive Collaborate respectfully Support onboarding and Specialist: change management. environment. with colleagues. workplace integration for Develop initiatives that Monitor engagement and Lead initiatives on safety, Report injury and incidents new peers. enhance well-being. culture indicators. engagement and in the workplace Champion the wellbeing Manage leave liability wellbeing. program. within the team.

Generalist: Generalist: Generalist: Generalist: Generalist: Participate in personal Engage in role-related Align team development Align development Embed a culture of development and training. upskilling and crosswith organisational goals. initiatives with future continuous learning.

Specialist: training.

Specialist: workforce needs.

Specialist: Identify personal Specialist: Assist with the design of Specialist: Lead enterprise learning development goals with Coach individuals and the workforce Oversee talent strategy, leadership Development management support. provides developmental development plans. development and the development and Seek feedback and apply it feedback.

Provide coaching, workforce development succession. to improve performance.

Provide informal feedback, and learning plan.

Invest in platforms, mentoring or training opportunities. Identify Monitor learning impact partnerships and within the team. succession planning and and employee growth technologies for scalable development.

KPIs. development.

Generalist: Generalist: Generalist: Generalist: Generalist: Track personal progress Support continuous Actively engage in and Lead performance culture Align performance against KPIs and ask for improvement in workflows champion 360-degree through recognition and management with support when needed. and outputs. feedback. accountability initiatives. compensation, growth, Specialist: Specialist: Specialist: Specialist: and strategy.

Meet performance Set clear expectations and Manage performance Drive high-performance Specialist: expectations and seek monitor team management processes. culture at business unit Own organisational Performance feedback. performance.

Conduct regular check-ins, level through KPIs. performance frameworks, Contribute to team Share best practices and feedback sessions, and Set departmental KPIs and executive success and uphold help elevate team formal reviews. performance targets and performance strategy. performance standards. performance.

Recognise and reward strategic goals.

Lead cultural Assist in performance strong performance. Actively reduce Key Person transformation initiatives appraisals.

Define relevant KPIs. Risks with mitigation tied to performance. strategies.

Generalist: Generalist: Generalist: Generalist: Generalist: Be aware of the Support smooth Manage team exits, Keep in touch with Manage exit strategy, organisations exit transitions and knowledge conduct exit interviews, ‘boomerang employees’ retention planning and procedures. handovers. and retain critical to maintain positive brand impact.

Specialist: Specialist: knowledge. relations.

Specialist: Participate in exit Support manager training Specialist: Specialist: Define the organisations Leaving Well procedures professionally. in handling exits Analyse exit trends and Align exit processes with approach to exit strategy Update internal systems to professionally. retention strategies. risk and retention strategy. and employee lifecycle. reflect termination details. Work with payroll and IT Work with leadership to Present trends and exit Lead communication for seamless exit improve employee impact insights to strategies during largeexecution. experience. executive leadership. scale exits or restructures.