Case Management Resource Guide

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CASE MANAGEMENT DEPARTMENT PAT I E N T R E S O U R C E G U I D E

Case Management Department Main line: (602) 528-1271 Mon. - Fri. 8am - 5pm On-call Phone: (480) 318-3252 FAX: (602) 528-3364

VISION

To be the premier Native American healthcare delivery system empowered to serve the lifelong needs of our people.

MISSION

To provide high-quality healthcare and improve the health of the Gila River and Ak-Chin Indian Communities.

PROMISE

We promise to treat you with dignity and respect.

VALUES

Accountability • Commitment • Patients & Families • Culture Quality • Self-Governance • Trust

TABLE OF CONTENTS ABOUT CASE MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ESSENTIAL ROLES OF CASE MANAGEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

FREQUENTLY ASKED QUESTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

GRHC CAMPUS LOCATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ADDITIONAL GRHC SERVICES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

FREQUENTLY CALLED GRHC EXTENSIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ABOUT CASE MANAGEMENT WE ARE ADVOCATES WHO ARE ON YOUR SIDE WHEN YOU ARE IN THE HOSPITAL. Our team- Nurse Case Managers & Patient Liaisons When you are dealing with an injury or illness if can be stressful for the whole family.

Sometimes it can be hard to know the right questions to ask. Your Case Management team can help you get the answers and services you need during your hospitalization.

Your health and quality care are our top priority.

We have experience connecting patients and families with the resources and information they need.

COORDINATE WITH YOUR HEALTHCARE TEAM

We will work with your providers here at Gila River Health Care and the healthcare team at the hospital to plan and coordinate your care after your hospitalization. We will make sure your concerns and needs are met.

EDUCATE

We will help you navigate your healthcare plan to help you have a safe discharge.

Nurse Case Managers can help answer questions about your condition or the treatments you are receiving.

We want to ensure your transition back home or to another care facility is smooth and seamless.

We are here to support and help you get the services you need during these challenging times, you don’t have to do this alone.

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ESSENTIAL ROLES OF CASE MANAGEMENT ADVOCATE • For patients to receive the care they need when and where they need it

EMPOWER • We empower patients and families to make informed decisions

COORDINATE

• We coordinate among multiple providers

EDUCATE •

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Educate and help patients and families with navigating the GRHC system Improve quality of life Understanding disease impact

DOCUMENT

• Document interventions to enhance communication and outcomes

RESOLVE • Resolve barriers to discharge 3

COORDINATE

We coordinate among multiple providers

Clinical Liaison

ED/UR/ Inpatient Case Manager

Case Manager

Patient Liaison

Satisfied Community Member

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FAQ’S

FAQ’S

SERVICE LOCATIONS Hu Hu Kam Memorial Hospital 483 W. Seed Farm Road Sacaton, Arizona 85147 Phone: (520) 562-3321 Hours of Operation Monday – Thursday 8:00 am to 7:00 pm Last patient Check-In Time: 6:15 pm Friday

8:00 am to 6:00 pm Last patient Check-In Time: 5:15 pm

Saturday

8:00 am to 6:00 pm Last patient Check-In Time: 5:00 pm

Sunday Closed Emergency Department Open 24 hours

Komatke Health Center

17487 S. Health Care Drive Laveen, AZ 85339 Phone: (520) 550-6000 Hours of Operation Monday – Friday

8:00 am to 6:00 pm Last patient Check-In Time: 5:15 pm

Saturday - Sunday

Closed

Hau’pal (Red Tail Hawk) Health Center 3042 W. Queen Creek Road Chandler, AZ 85286 Phone: (520) 796-2600 Hours of Operation Monday – Friday

8:00 am to 6:00 pm Last patient Check-In Time: 5:15 pm

Saturday - Sunday

Closed

Ak-Chin Clinic

48203 W. Farrell Road Maricopa, AZ 85139 Phone: (520) 568-3881 Hours of Operation Monday – Friday 8:00 am to 5:00 pm Saturday – Sunday Closed

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SERVICE LOCATIONS The Caring House

338 S. Ocotillo Drive, Sacaton, AZ 85147 Phone: (520) 562-7411 Hours of Operation Mon-Thur.

8:00 am – 4:00 pm Friday 8:00 am – 12:00 Noon Saturday 8:00 am – 12:00 Noon

Dialysis Center East

Dialysis Center West

Phone: (602) 528-1350

Phone: (520) 550-6050

Hours of Operation

Hours of Operation

Monday- Wednesday - Friday 4:00 am - 8:00 pm

Monday - Saturday 5:00 am to 4:00 pm

Tuesday - Thursday - Saturday 4:00 am - 4:00 pm

Sunday - Closed

565 W. Seed Farm Road Sacaton, Arizona 85147

4487 W. Pecos Road Laveen Village, AZ 85339

Sunday - Closed

Behavioral Health Services Phone: (520) 562-3321 Hours of Operation Outpatient Services: Monday – Friday: 8:00 am to 6:00 pm (Evening hours for O.A.S.I.S. Youth at D3 and D6 are available based on client need; evening groups are available.)

Hu Hu Kam Memorial Hospital 483 W. Seed Farm Road Sacaton, AZ 85147 (520) 562-3321 Ext: 7100 (602) 528-7100

District #3 O.A.S.I.S. (520) 562-3323 Monday - Friday 8:00 am - 5:00 pm

The Shegoi Building at the KHC in District 6 (520) 550-6008

District #5 O.A.S.I.S. (520) 796-3898 Monday - Friday 8:00 am - 5:00 pm

Thwajik Ki “The Healing House” Residential Treatment Center (520) 796-3860

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BEHAVIORAL HEALTH SERVICES Clinical Programs

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Prevention Programs (Non-Clinical)

GENERAL SERVICES Purchased Referred Care The Purchased Referred Care Department provides appointment scheduling for offsite providers for patients eligible for Contract Health Services (CHS).

Federal guidelines and eligibility criteria require that all bill-paying services must be coordinated through the Purchased Referred Care Department.

Hu Hu Kam Memorial Hospital (520) 562-7997 (602) 528-5000

Hau’pal (Red Tail Hawk) Health Center (520) 562-7997 (602) 528-5000

Komatke Heath Center (520) 562-7997 (602) 528-5000

To submit patient invoices please email the Purchased Referred Care Department at:

prc@grhc.org

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FREQUENTLY USED NUMBERS Case Management Department Central line: (602) 528-1271 On-call Phone: (480) 318-3252

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Mon. - Fri. 8am - 5pm -

FAX: (602) 528-3364

Hu Hu Kam Memorial Hospital - Main Number: (520) 562-3321

Behavioral Health . . . . . . . Ext 7100

Life Center . . . . . . . . . . . . . Ext. 7940

Case Management . . . . . . Ext 1271

Optometry . . . . . . . . . . . . . . Ext 7365

Customer Service . . . . . . . Ext 1177

Pharmacy Refill Line . . . . Ext 1270

Dental . . . . . . . . . . . . . . . . . . Ext 1209

Physical Therapy . . . . . . . Ext 1230

Dialysis East . . . . . . . . . . . . 602-528-1350 Podiatry . . . . . . . . . . . . . . . . Ext 1258

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Imaging . . . . . . . . . . . . . . . . Ext 1232

Primary Care . . . . . . . . . . . Ext 1495

Infusion Clinic . . . . . . . . . . Ext 1219

Public Health . . . . . . . . . . . Ext 6042

Inpatient Unit . . . . . . . . . . Ext 1218

School Health . . . . . . . . . . Ext 6237

Laboratory . . . . . . . . . . . . . Ext 1220

Women’s Clinic . . . . . . . . . Ext 1400

Komatke Health Center - Main Number (520) 550-6000

Behavioral Health . . . . . . . Ext 6008

Optometry. . . . . . . . . . . . . . Ext 6012

Case Management . . . . . . Ext 1271

Pharmacy Refill Line . . . . Ext 1303

Customer Service . . . . . . . Ext 1177

Physical Therapy . . . . . . . . Ext 6213

Dental . . . . . . . . . . . . . . . . . . Ext 6015

Podiatry . . . . . . . . . . . . . . . . Ext 6025

Dialysis West . . . . . . . . . . . 520-550-6050

Primary Care . . . . . . . . . . . . Ext 6000

Imaging . . . . . . . . . . . . . . . . Ext 6044

Public Health . . . . . . . . . . . Ext 6042

Laboratory . . . . . . . . . . . . . . Ext 6016

School Health . . . . . . . . . . . Ext 6237

Life Center . . . . . . . . . . . . . . Ext. 6470

Women’s Clinic. . . . . . . . . . Ext 6110

Hau’pal (Red Tail Hawk) Health Center - Main Number (520) 796-2600

Audiology. . . . . . . . . . . . . . . Ext 2965

Optometry . . . . . . . . . . . . . . Ext 2690

Behavioral Health . . . . . . . Ext 2620

Physical Therapy . . . . . . . . Ext 2715

Case Management . . . . . . Ext 1271

Podiatry . . . . . . . . . . . . . . . . Ext 2664

Customer Service . . . . . . . Ext 1177

Primary Care. . . . . . . . . . . . Ext 2697

Dental . . . . . . . . . . . . . . . . . . Ext 2682

Public Health . . . . . . . . . . . Ext 6042

Imaging . . . . . . . . . . . . . . . . Ext 2655

School Health . . . . . . . . . . . Ext 6237

Laboratory . . . . . . . . . . . . . . Ext 2651

Women’s Clinic . . . . . . . . . Ext 2693

Life Center . . . . . . . . . . . . . . Ext. 2657

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