BricklineTechPlan Phase1-ExecutiveSummary



Likemanypeerorganizations,GRG increasinglyreliesontechnologytodeliverits coreworkofdeveloping,operating,and maintaininggreenways(asoutlinedinits foundinglegislationlanguage).
Monitoringthegreenways,delivering informationtovisitors,andprotectingpublic safetyaresomeofthefundamental operationalneedsofGRG.Thiswork increasinglydependsontechnologybased solutionsandcanbenefitfromgreaterdigital connectivityforefficientoperations.
TechnologyRequiresIntentional Planning Withoutintentionalplanning,technology investmentswillhappenanyway–justwithout thebenefitofthoughtfulplanning.Therisksof ad-hoctechnologyinvestmentinclude sub-optimalvendorchoice,improper deploymentandmaintenance,heightened communityconcernsaroundsurveillanceand privacy,andoverall,asubparreturnon technologyinvestment.
TheBricklineGreenwayTechnologyPlanallows GRGtotakeathoughtful,holisticapproachto technologydeploymentrootedinitscoreneeds andvalues,resultingintechnologyinitiatives thatmaximizereturnoninvestment.
67.1706.Themetropolitandistrictshallhaveasitsduty thedevelopment,operationandmaintenanceofa publicsystemofinterconnectingtrailsandparks throughoutthecountiescomprisingthedistrict.
AstrategicplanthatguidesGRG’s technologyinvestmentanddeploymenton theBricklineGreenway,tiedtoGRG’score greenwaydevelopment,operation,and maintenanceneeds,androotedinGRG’s organizationalmissionandvalues
TheTechnologyPlananswersquestionssuchas:
→Whichgreenwaytechnologiesshouldweinvestin?
→HowdothesetechnologiesaddresstheneedsofGRGand thecommunityitserves?
→Howdowedeploythesetechnologiessuccessfully?How dowethinkaboutissuesofphysicalinfrastructuredesign, procurement,partnerships,andgovernancetomaximizethe valueofthesetechnologies,whileminimizingrisks?
InthesamewaythattheBricklineGreenwayisaboutcreatingconnections–connecting betweenneighborhoodsandconnectingpeopletorecreationandopportunities, technologyisalsoaboutcreatingconnections.Technologycanhelpconnectpeopleto informationandtheplacestheyinhabit,connectGRGtodataandknowledgeitneedsto operatetheGreenway,andultimately,connectGRGtothecommunityitserves.
WeplantoundertaketheTechnology Planin3phases,movingdeliberately fromhigh-levelframeworkto implementation.Wearecurrentlyin Phase1.
WhereWeAre–Phase1:
BricklineTechnology Framework
Phase1isaboutestablishingstrong foundationalprinciplesandtoolsthat GRGwillusetodeploytechnology.It includes:
● TechnologyPrinciples
● FoundationalTechnology Infrastructure
BricklineTechnology Framework
Phase3: Pilotsand Implementation
Establishstrongfoundational principlesandatoolkitfor GRGtodeploytechnology
Developasetoftoolsand methodsforGRGtobetter utilizedatatomeetits operationalneeds
Pilotandimplement technologyusingthetools developedinPhases1and2
Weundertookextensiveengagementwith GRGleadershipandstaff,community members,andkeySt.Louisstakeholdersto helpinformkeytechnologydecisions–suchas whichtechnologiestoprioritize,andhowto implementthem.
Keytakeawaysfromthisengagementis summarizedinthisreport.
WedevelopedTechnologyPrinciplesto providestrongfoundationalguidancefor GRG’sdecisionmakingaroundtechnology, makingsurethattechnologyservesGRG’s needsandisalignedwiththevaluesofGRG andthecommunityitserves.
Weidentified3setsoffoundationaltechnology infrastructurethatGRGshouldprioritize.They are“foundational”becausetheydirectly supportGRG’scoreneedsindeveloping, operating,andmaintainingtheGreenway,and enableotherfuturetechnologyinitiatives.
FOUNDATIONAL TECHNOLOGY INFRASTRUCTURE
→VisitorInformation:technologiestosupport Greenwayvisitorsinaccessinginformation
→PublicSafety:technologiestosupportGRG increatingsafeplacesforvisitors
→GreenwayWifi:baselineconnectivity infrastructurethatwillenableothertechnology usecases.ItalsohelpstoaddressSt.Louis’s significant“digitaldivide”.
Foreachofthese,thePlanprovidesatoolkit fordeployment,includingthedesignof physicalassets,partnerships,applicationof TechPrinciplesandconsiderationsfor communityinput.
EngagementUnderpinstheEntireTech Plan–StartingwithInternalGRG Leadership&Staff
TheTech Planbroadlyfollowedaniterative, user-centeredapproach,definedbythe“double diamond”processof“discover,define,design, anddeliver”.
Theprojectstartedwithdiscoveringinternal GRGneedsandprioritiesthroughworkshops andinterviewswithstaffandleadership. StakeholderandCommunityengagement providedaconsistentoverlaythroughoutthe process.
TheTechPlanisrootedinahighlyiterative collaborationwithSt.Louisresidents,civic, institutional,City,andtechecosystem stakeholders,aswellasGRGstaffand leadership.
BuildingonPreviousEngagement
EngagementfortheTechPlandidnothappeninavacuum. ItbuiltonlearningsfromGRG’spreviouscommunity engagementaroundtheBricklineGreenway,andfollows its“ask-align-act”framework.Wealsoincorporated takeawaysfromtheCity’spreviousworkaddressingthe digitaldivide.
PrioritizingSmall-scale,IntimateConversations
Becauseofextensivepreviousengagement,theTechPlan teamdecidedtoprioritizequalityoverquantity,creating intimatespacestodiveintothecomplex,specificissues aroundtechnology.
InternalEngagement StakeholderEngagement CommunityEngagement
ENGAGEMENT AUDIENCE
LeadershipandstaffatGRG
Civicorganizations,institutions,and Cityagencieswithinterestand influenceovertechnologyissues
Residentsacrossthe14 neighborhoodsinSt.Louisaffected bytheBricklineGreenway
ENGAGEMENT PURPOSE
Discoverinternalneedsandroot BricklineGreenwaytechinitiativesin GRG’sorganizationalneeds,priorities, andcapacities
AlignBricklineGreenwaytech initiativeswithcity-widepolicies andinitiativestoleverage infrastructureinvestment;Develop potentialpartnershipsforfunding andimplementationsupport
InformresidentsabouttheTechPlan; Surfacecommunityneedsand concernsaroundtechnologyonthe greenway
ENGAGEMENT ACTIVITIES
+Interviewsand“firesidechats”
+Needsdiscoveryworkshops
+Stakeholderinterviews
+TechPlanone-pager
+Communityroundtables
+Digitalsurvey
ENGAGEMENT OUTREACH
8
3
TechnologyisalreadyusedbyGRG,includingsecurity cameras,visitorcounting,andassetinventorysystems.Data andinformationarethefoundationsforsmart,effective work,andhavingrealtimeremoteandfieldaccessto greenwayconditionscanimproveoperationalefficiency.
Ourengagementprocessbeganwithinternalengagement withGRGleadershipandstafftoidentifyandprioritize technologiesandimprovementstodirectlymeetthe operationalneedsofGRG.
Theguidingquestionforthisengagementwas,“Howmight technologyimproveyourworkatGRG,acrossBuild, Promote,andSustaindepartments?”
TechnologyisalreadyusedbyGRG,including securitycameras,visitorcounting,andasset inventorysystems,butlacksanoverarching frameworktoguideimplementation.
GRGwantsefficiencyandinformationasthe backboneforsmart,effectiveoperations. Havingrealtimeremoteandfieldaccessto informationaboutgreenwayconditionscan improveoperations.
Developaclearlistoffoundational technologies(Wifi,Safety&Lighting,Visitor Information)withimplementation considerations.Tee-upmoreinnovative “aspirational”technologiesforthefuture.
Interconnectedsmartsystemscanimprove workorderssystems,operationsand maintenance.Developmentofatechanddata inventorycouldsupportintegratingand managingfieldtechnologiesinthefuture.
LinktoFiresideChatstranscripts FOR MORE DETAILS
LinktoNeedsDiscoveryWorkshoptranscripts
Needforestablishingcleartechnology principlesbeforeimplementingsolutions. Theseshouldfocusontransparency,fairness, communitybenefit,andresponsibledata usage.
Needtobuildincrementalcapacitywithinthe organizationtomanagenewtechnologiesand aligningtechnologyinitiativeswith organizationalcapacity.
Recommendationtocontinuetocoordinate withStLouiscityofficialsandtechnology partnersforalignment,collaborationand funding.
Technologyonthegreenwayshouldprioritize enhancingvisitorexperience.Technology initiativestoalignwithorganizationalvalues, communityengagement,andresponsible practices.
ExternalengagementwithSt.Louisstakeholdersidentified waysGRGcanleveragepartnerresourcesandinfrastructure investments(e.g.CityofSt.Louis’fibernetwork)to implementgreenwaytechnologies,andalsowaysGRG’s technologyinitiativescandeliverco-benefitstothepublic (e.g.narrowingthe“digitaldivide”).
ThishelpsGRGtofocusinvestmentsincertainareaswhile empoweringotherstohelpactivategreenwayspaces throughpartnerprograms.
Thereisaneedforcollaborativetechnology initiativesinthecityacrosscitydepartments andorganizationstoleveragepublicdollar investments.
Thecity’sfibernetworkofferspotential infrastructuretosupporttheBrickline GreenwayWifi.
Safetythroughlightingandsurveillance remainsasalienttheme,butwithcareful implementationtoavoidnegativeimpacts.
Designandimplementationofpublicrealm technologiesshouldmeetaccessibilityand universaldesignstandards.
Involvingresidentsactivelythroughallproject phasescanhelpmitigateconcernsarounddata collectionandsurveillance.
Weengagedthepublicthroughthe“ask-align-act” frameworktounderstandthecommunity’sneedsand concernsaroundtechnologyaswebalancecommunity desireswiththeneedtostaywithinGRG’smission.
Communityroundtablesyieldedthefollowing broadthemes.
OurApproach
Werecognizethereisnotaunanimousconsensusaround technology.Welistenwiththeintenttobalanceaddressing communitydesiresandconcernswithmeetingthegoals oftheBrickline'skeyintendedoutcomeswhilestaying withinGRG’scoremission.
Userspreferapredominantlyanalog experienceinrecreationalspaces,with technologyavailablebutnotoverpowering.
Humanpresencecomplementstechnological solutionsinmostscenarios.
*In-depthcommunityfeedbackonspecifictechnologyuse casesareincludedinSection3:BricklineGreenway TechnologyUseCases.
LinktoCommunityRoundtableTranscripts
LinktoCommunityRoundtableDeck&Photos FOR MORE DETAILS
Desirefortechnologythatisuser-friendly, fairlydistributed,secure,andtransparent.
Thereisenthusiasmforincorporatingdigital artandelementsofjoyintothegreenway experience.Interpretationandstorytelling experiencescaneducatevisitorsaboutthe historyofplacesalongtheBricklineGreenway.
Accessibilityandaddressingdiverse neighborhoodneedsarecrucialprinciplesfor greenwaydevelopment.
Whilewecannotknowallpossibletechnology investmentsGRGmayconsiderinthefuture,the Principlesprovidestrongfoundationalguidancefor decisionmaking.TheyareaimedatprotectingGRG andend-users,andhelpensurethattechnology servestheneeds–andisalignedwiththevalues–of GRGandthecommunityitserves.
ThesePrinciplescanbeappliedbyGRGatallpointsin thelifecycleoftechnologydeployment–from planning,procurement,andinstallationtooperations andmaintenance.
Ensuretechnologyefficientlyandeffectively advancesthedevelopment,operations,and maintenanceofthegreenwaynetwork
Implementtechnologyresponsivetotheneeds ofourstaffandthecommunityweserve
Embedsafeguardstoprioritizeandprotect privacy,securityandsafety
Designtechnologyforfairnessand accessibility
Buildtrustthroughtransparencyand accountability
Conceptual Design
TECH TIMELINE
Detailed Design
Planning & Pre-procurement
Similarlytohowdesignprinciplesinformallphaseofaphysical project-fromplanningthroughoccupancyandoperationstechnologyprinciplesinformthedesign,developmentand ongoinguseofadigitaltechnology
Construction
Visits, activation, maintenance
Tech specifications and contracting Deployment / installation Maintenance & Operations
Techprinciplesapplyateachoneofthesestages.Applicationsare illustratedineachofthefollowingtechusecasesinthisreport
Thefoundationallevelofinfrastructureispartofalarger “stack”thatallowstechnologiestobesuccessfullyapplied.
‣ FoundationalTechInfrastructuresupportoperational needsoftheBricklineGreenwayandprovidesbasic servicestovisitors.Theserepresentnear-termpriorities forGRG.TheyarethefocusofthisphaseoftheTechPlan.
Theyemphasizethetechnologyexperienceonthegreenway andthedesignandimplementationconsiderationsthey raise,including:
‣ Designofdigitalandphysicalcomponents
‣ Userexperience
‣ Maintenance,operations,funding,andgovernance
‣ Feedbackcapturedthroughengagement
Inthefollowingpages,theTechPlanwilldescribethekey technologyinfrastructuresthatmaybeimplementedonthe BricklineGreenway,payingattentiontotheissuesabove.
‣ AspirationalTechInfrastructuresarefuturetechnology applicationsthatcanfurtherenhancethesafety, sustainability,andoperationalefficiencyofthegreenway.
‣ OrganizationalCapacitydescribestheresourcesGRGwill needtodeveloptoimplementingandmanaging technologies.
‣ TechPrinciplesprovideguidanceforGRG’stechnology practices.
‣ CommunityEngagementunderpinsalloftheabove activities,rootingGRG’stechnologypracticesinserviceto GRGandthelargercommunityitserves.
‣ PartnershipsandCollaborationswithothercity-wide effortsandorganizationalpartnerssupport implementationandfunding.GRGcanundertake mission-alignedwork,whilepartnerscanhelpwith adjacentandrelatedeffortsalongtheBricklineGreenway.
Theessentialinfrastructureformeeting GRG’sneedsindeveloping,operating, andmaintainingtheBricklineGreenway, aswellassettingupfuturetechnology usecases.
EachFoundational TechnologyInfrastructure addressesthefollowing:
‣ Whatisthetechnology?
‣ Whodoesitbenefit,andhowisit beneficial?
‣ Whatdoesthecommunitythink aboutit?
‣ HowisitimplementedbyGRG staff?
Whatdoesthetechnologydo?Howdoesone experienceit?
Implementationguidewithbuildandoperational responsibilities
Overviewofsystemcomponentsandphysicaldesign considerations
Agreements,contracts,andpartnershipsbetween stakeholdersforthesuccessfulimplementationofthis techusecase
KeytakeawaysfromCommunityRoundtablesabout thetechnology
Keytechconcernsandsuggestedactivities& implementationtools
Withgreenwaywifi,visitorswillbeable toeasilyconnecttotheinternetontheir personaldevices.Thesystemwill supportothertechnologiesalongthe greenwayasbaselineinfrastructure.
DISCOVER
Notificationpopsuponmyphone, alertingmetofreeWifi.
DiscoverWiFi
Visitorscandiscoverfree greenwayWiFionthe Bricklinethroughsignage orpushnotifications(if enabledbyusers).
ConnecttoWiFi
Onceconnected,acaptive portalenablesuserstolog ontotheGreenwayWiFi usingtheirpersonal devices.
DISCOVER
I’mledtofreeWifibywayof informationalsignage.
IconnecttothefreegreenwayWifion mydevicethroughacaptiveportal.
Initialcommunityengagementaround Greenwaywifireaffirmsboththeenthusiasm forWi-Fi’spotentialandthecautionsabout datacollection,privacy,andensuringthe systemistrulyaccessibleandmaintained.
PeoplearegenerallyinterestedinhavingWiFi accessalongthegreenwaytosupportsafety, navigation,informationfinding,andevents.
Peopleagreedthateducationalandaccessibility resourcesshouldbeprovidedtohelpgroupslike childrenandseniorstounderstandandusethe serviceeffectively.Theyexpresseddesireforeasy discoverythroughclearsignage.
Manyparticipantswanttoknowwhatinformation iscollectedandhowitisused.Thereisademand fortransparencyregardingdatasharingwiththird partiesandwhatinformationiscollected,ifany.
Manyindividualsareworriedaboutthesecurityof theirpersonalinformationonanopennetworkand feltastrongneedforanappropriatelevelofdata security.
Somepeopleprefertohaveaccesstocellulardata insteadofrelyingonpublicWiFi.Othersprefernot tousedeviceswhenenjoyingnature.
Someparticipantsfeltthatgreenwaywide coveragewouldbehelpfulwhileotherswereOK withhavingWiFiatspecificgatheringspotsto connecttopersonaldevices.
Somepeoplefelt“Datacollectionisinevitable,” andareOKwithitsusageaslongasdisclaimers areupfrontandusageisbeneficialtothe greenways.Othersexpressedstronghesitation aboutdatacapturetobesurethey’renotexposed toreceivingspam.
Someuserswantastraightforward,one-click connectionprocesswithoutextensivesign-on procedures,whileothersemphasizetheneedfor clearinstructionsandtransparencyaboutdata collection.
Bricklineneighborhoods,specificallyin NorthCity,experiencesignificantlack ofaccesstoindividualorpublicinternet sources.
PlannedBricklineGreenway
ExistingBricklineGreenway
PlannedOtherGRGRoutes
ActiveOtherGRGRoutes
Percentageofhouseholdswithnointernetaccess
Below10%Households
10-20%Households
20-30%Households
30-40%Households
Morethan50%Households
DataSource:AmericanCommunitySurvey2017-2022
Securitycameras,lightingand emergencyresponsedevicescan addresscriticalsafetyperception issuesalongtheBricklineGreenway.
EMERGENCY RESPONSE
EmergencyCallBoxesallowmetocall forhelpinadiresituation.
Consistentlightsgivemeaclearviewof theactivitiesandpeoplearoundme.
SecurityCameras
Camerascanenhancethe perceptionofsafetyonthe greenway. Lighting Lightingenhancesvisibility andperceptionofnight-time safetyonthegreenway.
EmergencyResponse
Callbuttonsallowfor connectiontoemergency responseservices.
TheseeffortsdemonstrateGRG’scommitmentto balancingtransparencyandprivacyconcernswhile increasingperceptionsofsafetyinSt.Louis.
Communitymembersbroadlyagreethat effective,well-designedlightingiscrucialfor safety,andshouldbesupplementedwith cameras,emergencycallboxes,andon-foot securitywherepossible.However,privacy concerns,cameraefficacy,andpotentiallight pollutionrequirecarefulconsideration.
Weheardabouttheimportanceofbalancing technology,physicaldesign,andvisiblehuman presencetoensurethattheBrickline Greenwayremainsbothwelcomingandsecure forallusers.
Peopleexpressedfearofassault,robberyin less-traffickedorpoorlylitarea,especiallyfor seniorsorthosetravelingalone.Inareaswithhigh traffic,peoplearestronglyconcernedabouthigh speedvehiclesandpedestrian/cyclistsafety.
Clearwayfindingisalsoseenasasafetytooland peopleexpresseddesireforsmoothsurfaces, clearsightlines,andwell-markedwayfinding (signage,“youarehere”orientationpoints).
Peoplewantwell-litpathstoreducecrimeand accidentsbutraisedconcernsthatoverlybright, harshlightingcancauselightpollutionor discomfort.Somementiontheimportanceof vandal-prooffixturesandconsistentmaintenance.
Thereisastrongdesireforclearcommunication aboutsafetyfeatures,includingsignageexplaining whatcamerasarerecordingandwhoviewsthe footage.
Someparticipantsstronglyadvocatedfor comprehensivecameracoverage,whileothers expressedskepticismabouttheireffectiveness. Themiddlegroundviewedcamerasasnecessary butpreferreddiscreteimplementation.
Thereisaneedforongoingdialogueandengagement withcommunitymemberstoensurethattheirconcerns aroundsafetyandtransparencyareaddressed throughoutthepilotandimplementationprocess. NEXT STEPS
Viewsreflectdifferentinterpretationsofwhat constitutes"safety"-fromsecurityagainstcrime togeneraluserwellbeing.
Someemphasizetheneedforhumanpresence. Whilethereisafocusontechnologicalsolutions, suchassurveillancecentersandemergencycall boxes,somefeltthathumansolutions(patrollers, “eyesonthestreet”)aremoreimpactfulfor real-timesafety.
Digitaltechnologieswillcomplement physicalsignagetoenhanceaccessto visitorinformationthroughacontext appropriateandmulti-layered approach.
DISCOVERY
IseeaQRcodeonthegreenwaysignage promotingthediscoveryoflocalexperiences.
DISCOVERY
Icanfindinformationaboutevents,local businesseseventsonthedigital informationkiosks
Avisitorcanaccess informationaboutthe greenwayviaphysical signage,QRcodedsignage thatlinkstoweb-based mediaandinformation kiosksplacedalongthe path.
Wayfinding,greenway amenities,community events,civicresourcesand locationbasedhistorywill bedeliveredtovisitors.
INFORMATION
WhenIscantheQRcode,information aboutthelocalneighborhoodpop-up onmyphone.
WAYFINDING& GREENWAYAMENITIES
Engagementhighlightedashareddesirefor thegreenway'sroleinprovidingaccessible informationtoresidentsincludinghistory,local businessesandwayfinding.
Somepreferinteractivetech,whileothers preferphysicalsignage.Regardless,most agreeanykioskorinformationsystemneeds frequentupdates,easeofuse,anda thoughtfulmixofhistoricalcontext,real-time resources,andcommunity-drivencontent.
Overalltherewasgeneralagreementontheneed forimprovementsandinclusivityofcontent. Participantswereinterestedincontentthatwas relevanttoresidentsofthecommunity.
Therewasaconsensusonavoidingrelianceona singlemethodofinformationdeliverywithadesire formultiplemethodsofaccessinginformation: printedsignage,anoptionalapp,and/orawebsite, soeachusercanchoosetheircomfortlevel.
Severalrespondentsreportedtheyhaven’tused theexistingcityKiosksbecausetheyprefertheir smartphonesortheyhaven’tseenrelevantinfo displayedorthinkthattheyare“notobviously interactive(notsurehowtousethem).”
Localevents,communitypostings(e.g.,farmers’ markets,volunteeropportunities),neighborhood services(e.g.citymeetings),localbusinesses, greenwayamenities,real-timeweatherupdates, mapsandmilemarkersforwayfinding.
Considerfutureengagementsasopportunitiesto workshopthemesrelatedtohistoricalcontextand accessibilityofinformation.Partnershipswith communityorganizationsandinstitutionscanfacilitate thecurationofrelevantcontent.
Someparticipantspreferredphysicalmaps, emphasizingtheirenrichmentwithtechnologyfor diverselearningstyles,whileotherssuggested usingQRcodesandvideoslinkingtodeeper history,videos,orreferencesthatwon’tclutter physicalsignage.
Stronginterestinhistoricalmarkers,plaques,and storytelling—particularlyaboutneighborhoodslike MillCreekValley,ChinatownonMarketStreet, HadleyTownship,etc.However,opinionsvariedon whoshoulddetermineculturalhistoryandshape thehistoricalnarrative.
Overthenextphases,GRGcanexplore addingadditionaltechnologiesto furthersupportBricklineoperationsand objectiveswithdataandinformation.
Inthefuture,GRGwilllayer technologiesontothe foundationalinfrastructuresto enhancethesafety,sustainability, andoperationalefficiencyofthe BricklineGreenway.
Communitydiscussionssparked excitementaroundtheuseof thesetechnologiestoenrichthe greenwayasajoyful,safe,and sustainablepublicrealm.
ResponsibleMonitoring
Analytics
SASAKI Lead KEYSTRATEGICGROUP LocalEngagement&Economic Development
LAMARJOHNSONCOLLABORATIVE LocalAdvisor,BricklineGreenway Planning
DigitalTrust&ResponsibleTechnology
PublicRealmSensing&Monitoring