GSMA 2020 Annual Report

GRGR GRREGAT SMO K

G R EAT S MOK Y MOU N TAIN S ASSOC IAT ION supports the perpetual preservation of Great Smoky Mountains National Park and the national park system by promoting greater public interest and appreciation through education, interpretation, and research.

FROM THE CEO R ESILIENCE IN A CHALLENGING LANDSCAPE Like Janus in ancient Roman mythology, the year 2020 had two faces, each with a ­different story to tell. One was a story of threat, challenge, and uncertainty; the other, a tale of resilience, creativity, and new beginnings.

We entered the year with a wonderful outlook and in top financial condition. But three months into 2020, COVID-19 brought the unexpected to the National Park Service and to public lands across the nation. And, like all our sister public lands agencies and partners, Great Smoky Mountains Association scrambled to respond.

L A U R E L R E M A T O R E,

Chief Executive Officer

GSMA’s physical stores were closed from mid-March until early June. When the time came to reopen, we worked closely with our NPS partner to implement safety mitigations that allowed us to resume in-person retail operations while ­reducing the risk of transmitting the coronavirus. Actions we took included: • installing plexiglass shields at all sales desks • metering the number of people in the visitor centers • reducing operating hours to eight hours per day so that we would have just one shift of staff per day in each location • e xpanding our stores’ footprints and removing some fixtures to improve airflow and promote physical distancing between customers • creating one-way routes through stores to allow better social distancing • providing hand sanitizer and disposable masks for customers • developing floor markers and signage Our online store was closed for the month of April while Tennessee had a stay-at-home order in effect. When we reopened the online store, we used a team staffing approach at the warehouse, ensuring that if one team was quarantined due to illness or virus exposure, the other team would be insulated and could continue to support the web store. We also staffed the warehouse for online/mail order support on Saturdays while our physical stores were not open and stopped staffing on Saturdays by Memorial Day weekend.

At the same time, new initiatives launched by our Creative Team, and supported by the Elly Wells Marketing Team, helped us connect with public lands lovers who could not come to the Smokies. These initiatives included redoubling our efforts to engage with audiences digitally. When our park closed in March, we looked for new avenues to engage the ­public, direct them to our online store, and provide them moments of solace through nature. The result was Smokies LIVE, our virtual magazine which continues to live on our website, serving as an innovative way to funnel our many ideas for sharing interpretive messaging and sales products online.

The myriad new content produced by Smokies LIVE became the cornerstone for GSMA, utilizing Facebook, ­Instagram, and Twitter, to direct users to the virtual magazine and our web store. While embracing new media in a big way, we also added a new element to the realm of traditional media by way of Word from the Smokies, a weekly column written by Creative Services Director Frances Figart for the Asheville Citizen-Times. This regular feature 2

2020 GSMA ANNUAL REPORT

AND THE BOARD GREAT SMOK Y

has steadily been increasing GSMA’s brand ­recognition in the Asheville, NC, area.

MOUNTAINS

Even as GSMA took on the challenges presented by the pandemic with creativity and resilience, we could not anticipate the next chapter of 2020 would highlight the injustices experienced by so E L L I S B A C O N, many in our nation. As we considered our own role Chair, Board of Directors in supporting the ideals of equity and inclusivity in public lands, Superintendent Cassius Cash was pondering how he might use his role as park superintendent and his experiences as a Black man and the son of a police officer to benefit the national conversation about race. Cash came up with a plan to use the restorative environs of Great Smoky Mountains National Park as the setting for thought-provoking conversations in an open, brave, and curious space.

Working closely with our park partner, GSMA and Elly Wells moved Smokies Hikes for Healing from concept to reality in record time in order to quickly respond to the stirring tensions of 2020. From August to November, the initiative brought diverse groups of individuals together for hikes led by Superintendent Cash along with a trained facilitator. The resulting discussions helped to equip participants with the tools and ideas to make unbiased choices and practice anti-racism in all aspects of their lives with the potential to carry these important conversations back to their individual communities.

As we look back on the year 2020, we are proud that, in a year of ­unprecedented and historic events, GSMA adapted operations to meet the challenges of the pandemic and supported our park partner in response to the growing national opposition to racial injustice. We are also relieved that, though GSMA’s resources were under threat, we remained in good shape because we had planned well and entered the pandemic in a strong financial position.

However, as we write this annual report, we recognize the negative effects on our staff have been considerable and are ongoing as we proceed through 2021, since this pandemic is not over yet. The support and encouragement that you provide inspire us every day! Thank you for your stewardship of the association and this remarkable place.

ASSOCIATION BOARD OF DIREC TORS

Ellis Bacon, Chair Jamie Ballinger Geoff Cantrell Mitch Crisp, Vice Chair Lisa Davis Jerry DeWeese Jan Houston-Hick man Katie Kerr, Secretary Gaynell Lawson Kelly Leonard, Treasurer Ed McAlister Dan Pierce Ron Stor to

With gratitude,

Tom Taylor 2020 GSMA ANNUAL REPORT

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TUNED IN K EEPING PAR K LOVERS CONNEC TED VIA VIRTUAL STORY TELLING We all know that we’ll protect what we love. For the millions who love Great Smoky Mountains National Park, it was important to stay connected to the park while it was fully closed March 24 through May 9. The park’s partner organizations worked fulltime to make this possible— though storytelling.

As an educational park partner, GSMA normally generates revenue for the park by creating, selling, and distributing books and other educational materials and products in park visitor center bookstores as well as online at SmokiesInformation.org. One of its most important storytelling tools is Smokies Life magazine, an in-depth

Smokies LIVE roundup eNews blasts land in the email inboxes of our members and other contacts weekly or semi-weekly, bringing all the stories from several days together and linking users to stories they may have missed.

Repurposing existing content was helpful in creating a heightened social-media presence on Facebook, Instagram, and Twitter. We used pages from our existing Species-a-Day calendar to create daily posts throughout April and May. Additionally, several issues of our Smokies Life magazine that were out of print were made available on our website via the digital publishing platform Issuu, creating a library of what we call our “missing issues” for

journal produced twice a year as the main benefit for the association’s 28,000+ members.

“In late March, with our park closing, and our visitor center bookstores soon to follow, we knew we had to bring the park to people in their homes,” said Frances Figart, GSMA’s creative services director. “So, we created Smokies LIVE as a virtual magazine for Smokies lovers—an offshoot of Smokies Life.”

Figart reached out to GSMA’s long list of talented contacts, from writers to scientists to artists, to contribute articles, artwork, photography and more, with many becoming regular contributors to the virtual magazine.

GSMA staff also provided submissions, and the mixture of articles, product features, engaging visuals, and videos provided fresh content for housebound viewers nearly every day during the first few months of the pandemic.

readers to enjoy for free at home. These “missing issues” gave us content to begin the first-ever podcast from GSMA, called Smoky Mountain Air. Each of our first episodes connected to a different issue of Smokies Life through interviews with featured authors and readings from their work. Podcasts are a popular medium and could become an important and engaging tool for GSMA into the future.

Some of the most popular elements of Smokies LIVE and social media were our videos highlighting wildflowers, wildlife, and cultural history. These were produced by Valerie Polk, GSMA’s videographer and publications associate.

During April, Polk also represented GSMA on a team including the National Park Service, Friends of the Smokies, Discover Life in America, and Great Smoky Mountains

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2020 GSMA ANNUAL REPORT

“THANK YOU AND ALL INVOLVED WHO CREATED SUCH A SPECIAL GIFT O F L I F E , B E A U T Y, Institute at Tremont. Together these partners gave birth to SmokiEEE’s @ Home, a digital learning space connecting students of all ages with the educational resources of the park. We provided existing videos and video editing support for this initiative that created an online learning space for students during quarantine school closures.

The three E’s in SmokiEEE’s @ Home stand for three primary needs it was created to meet for students: Explore offers opportunities to get outside in the neighborhood or learn about nature-related topics from experts; Entertain brings a creative perspective to learning in the Smokies with music and other fun presentations; Escape allows a moment of reflection and a chance for quiet observation of the natural world.

During their time of working from home, GSMA’s creative team contributed to each of these new endeavors and developed a wealth of new content to engage the public. And when our park partner asked for help with producing a video about what visitors should expect when returning to the newly opened park, we were ready to assist with video editing. The resulting video, “How You Can Be #SmokiesSafe,” was distributed through all of GSMA’s and the park’s online channels, including websites, social media, and YouTube.

“The neatest thing about all these projects,” said Figart, “is that we now have new storytelling tools available to us that will go on long after COVID-19 is history.”

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AND HOPE IN YOUR NEW SMOKIES LIVE. THANK YOU FOR TAKING CARE OF THE WONDER AND HEALING OF NATURE F O R A L L O F U S .” ~ALICE A. JOHNSON

2020 GSMA ANNUAL REPORT

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STAY THE ELK BACK VISITOR C ENTER OPER ATIONS ADAPT TO THE TIMES Visitor centers in Great Smoky Mountains National Park cater to millions every year and serve as vital hubs for trip-planning information, park-specific publications, maps, hiking necessities, and daily interactions between knowledgeable NPS staff and the general public. In 2020, GSMA contributed staffing, retail logistics, and funding for utilities to keep 11 different visitor centers or visitor contact stations in and around the national park operating.

Utility expenses for the park’s Oconaluftee, Clingmans Dome, and Cades Cove visitor center locations alone accounted for more than $16,000 in 2020. But meeting visitor needs while also keeping the public, store staff, and NPS staff safe throughout the park’s tiered reopening schedule required additional long hours of brainstorming practical solutions and close coordination with the National Park Service in line with the latest CDC guidance.

Between March 16, when park stores were closed for public safety concerns, and June 5, when spokesperson Dana Soehn announced that the park would soon be moving into a new stage of its phased reopening plan, GSMA drafted COVID-19 workplace safety guidance, enhanced regular cleaning practices, implemented procedures for quarantine and reporting sickness, and outfitted stores with additional signage and plexiglass safety barriers.

Banners, decals, and signs developed by the GSMA creative team directed visitor traffic and encouraged social distancing and safe practices wherever possible.

Signs explained reduced building occupancy limits and asked visitors to wear masks in stores, sanitize their hands, and only send one member of their party into stores at a time. Theater and museum spaces in visitor centers were temporarily closed to avoid large indoor congregations.

Internally, GSMA directors developed personal work safety guidance and a COVID-SAFE! Adaptive Operating Plan for GSMA staff, outlining new workplace practices and expectations, including daily health screenings and body temperature checks.

Thanks to these measures, visitor centers were able to remain open and functioning as safely as possible in a busy but challenging year for Great Smoky Mountains National Park.

Park Ranger Ken Voorhis models one of our most popular face masks designed and illustrated by GSMA’s Publications Specialist Emma DuFort.

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COUNTING CONNEC TIONS

A few examples of scenes in the Smokies that can be found on GSMA’s social media pages. From left to right: tufted titmouse, large-flowered trillium, and Carter Shields Cabin in the fall.

HOW DO WE MEASURE SUCCESS? GSMA met the challenges of growing our audience at a time when our park partner, park stores, and eventually our warehouse and online sales were closed. Digital engagement through meaningful “at home” content was key to attracting new followers, and the numbers were proof of the success of those efforts.

WEB: The number of website users increased from 17,313 in March to 23,743 in December 2020. Comparing the period from May 7 to December 28, 2019, to the same period in 2020 saw a 60 percent increase in users.

ENEWS: GSMA sent 30 Smokies LIVE Roundup eBlasts March through December to over 67,400 subscribers. The open rate was a strong 26.6 percent. For comparison, eNews marketers everywhere strive to hit the golden number of 20 percent, and GSMA was consistently above. The click-thru rate on content within the eBlasts was almost 15 percent.

SOCIAL MEDIA: By the close of 2020, Facebook followers had reached over 386,000, and for the 412 posts March through December, cumulative post reach topped 4.7 million. Twitter was at 14,000 follow-

ers, and 384 tweets from March through December achieved 484,300 impressions. Instagram was at 11,400 followers, and 341 posts March through December achieved 970,000 impressions.

ONLINE SALES: All of this activity bore out in the sales reports despite the closure of the bookstores and warehouse, and therefore online sales, from April 3 through April 29.

Online sales 2019: $147,280 Online sales 2020: $264,507 A 79.6 percent increase In November 2020 alone, online sales were $60,178 compared to $33,715 in November 2019—a 78.5 percent increase. We beat the single-day record by a wide margin with a total of $11,192.89 in sales on November 30.

In short, there was tremendous growth in numbers across the website, social media, and online sales during 2020. By introducing new ways of engaging the public and strengthening existing avenues of communication, we grew our audience and even exceeded sales expectations for a normal year.

2020 GSMA ANNUAL REPORT

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smokies hikes healing for

Conversations about racism with Superintendent Cash

CON V E R SAT ION S A BOU T R AC E IN A DI V E R S E ECOS Y S T E M

“W HAT I’V E LEARNED IS WE SIMPLY NEED TO LISTEN MORE TO NON-WHITE PEOPLE, RECONSIDER LONG HELD OPINIONS, AND KEEP AN OPEN MIND ABOUT THE FACT THAT THE WORLD WE GREW UP IN IS NOT S H A R E D B Y A L L .” ~PAUL BONESTEEL, ASHEVILLE FILMMAKER

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2020 GSMA ANNUAL REPORT

During 2020, the United States reached a pivotal moment in race relations. Cultural change-makers everywhere sought opportunities to be a part of foundational shifts in how race is perceived in our culture and systems.

Superintendent Cassius Cash stepped up to offer a space for healing conversations in nature, which he felt were critical to the process. He humbly asked GSMA to help him create Smokies Hikes for Healing (SHFH), an initiative designed to use Great Smoky Mountains National Park as a place of sanctuary for eight guided hikes, each one bringing together ten independent individuals from Tennessee and North Carolina communities around the park.

SHFH created a series of cohorts where crucial conversations about race could take place in one of the most diverse ecosystems in the world. During these hikes, a highly trained and dynamic facilitator led the group in a thought-provoking discussion about the long-standing ills associated with racism and how these have carried over into today’s society.

With support from the Elly Wells marketing team, GSMA created the SHFH website in record time, along with a digital platform where participants could share their stories, realizations, and commitments to inspire others to be a part of the journey in their own way. Many individuals as well as other parks were motivated to host their own hikes to create a similar shared experience.

Superintendent Cash was recognized by the Public Lands Alliance’s Agency Leadership Award in 2021 for this bold ­vision of addressing racial inequity among many other outstanding initiatives undertaken during his tenure at GSMNP.

SMOKIES LIFE-LINE A TOUCHSTONE DURING T H E PAN DEMIC During a year when GSMA members suffered a forced physical separation from their beloved park, our award-winning Smokies Life magazine served as a touchstone to keep them connected, with GSMA contributing more than $23,000 to its development.

The spring issue, planned long before COVID-19 hit, ironically featured a glowing firefly cover image during the only spring when the Smokies’ famous firefly-watching event had to be canceled. Shortly after the boxes of magazines arrived at the GSMA warehouse in mid-March, we had no choice but to close our GSMA-run bookstores to keep staff and visitors safe. So, while members received their glowing firefly magazine with its myriad of timely articles with topics ranging from African American park history to the human–bear conflict zone delivered to their mailboxes, we worked hard—with the help of then-new marketing coordinator Elly Wells—to promote sales of the edition online through social media and our new pandemic-spawned Smokies LIVE blog.

The fall magazine benefited from pandemic-minded planning and shrunk in size from the usual 80 to 56 pages to be sensitive to a tenuous budget following visitor center bookstore closures in March, April, and May. Released as a “special edition,” the issue featured Superintendent Cassius Cash and then-Deputy Superintendent Clay Jordan on the cover in separate boxes emulating a virtual Zoom meeting. The cover story was an exclusive interview with Cash and Jordan discussing the year’s leadership challenges thus far, both in terms of the pandemic and the current heightened racial tensions across the US.

The fall 2020 issue of Smokies Life magazine featured an exclusive interview with Superintendent Cassius Cash and then-Deputy Superintendent Clay Jordan.

2020 GSMA ANNUAL REPORT

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2020 GSMA ANNUAL REPORT

WAYFINDERS SMOKIES GUIDE PROVES ESSENTIAL FOR VISITOR OR IENTATION GSMA contributed significant staff time and more than $30,000 in 2020 to the development and production of Smokies Guide, the official quarterly newspaper of Great Smoky Mountains National Park. This free award-winning publication offers timely interpretive stories and simple maps that orient visitors to the park, guiding them to seasonal activities, road closures, special notices, and visitor programs in each district.

GSMA produced seasonal editions of the paper in spring, summer, fall, and winter. While the park was forced to close to visitors shortly after the release of the spring edition of the paper, the following issues of Smokies Guide served as essential and informative resources for visitors as the park began its phased reopening in May. With visitor centers functioning at limited capacity and the park service limiting direct interaction with visitors upon reopening, the newspaper helped guests direct

themselves in lieu of personal interactions with park staff and understand the latest COVID-19-related guidance and trip-planning information.

For each issue of the paper, the GSMA Creative Team works closely with an NPS planning committee to produce timely feature stories that interpret the Smokies’ vast natural and cultural history. The paper also raises public awareness about issues that have direct impacts on the park’s resources—from preventing invasive pests from entering the park through untreated firewood to protecting fragile aquatic nesting sites in Smoky Mountain streams.

Upon completion, each story is reviewed by appropriate subject matter experts and approved by the NPS Chief of Resource Education. Current and previous issues of Smokies Guide are also available online for free at SmokiesInformation.org.

Sugarlands Visitor Center limited the capacity of shoppers, installed social-distancing markers, and offered Smokies Guide newspapers at multiple locations throughout the store so that visitors could get their trip-planning information and avoid person-to-person contact.

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STAYING CONNECTED

FINANCIAL REVIEW

2020

Donor Gifts 5.3%

STATEMENT O F A C T I V I T I E S as of December 31, 2020

SUPPORT AND REVENUE Membership ANALYSIS

SUPPORT AND RE V ENUE

Retail Sales Donor Gifts Membership Sales, Events, and Programs Investment Income

Total Support and Revenue

$6,592,104 $436,022 $1,060,563 $179,196

12.8%

$8,267,885

Retail Sales 79.7%

F U N C T IO N A L E X P E N S E S Program Services

Park Management Reallocation In-Kind Salaries and Benefits Salaries and Benefits (NPS-requested positions) Resource Management and Science Resource Education Parkwide Volunteer-in-Park Program Administration

Total Aid to Park

$18,807 $701,091 $225,238 $318,665 $480,917 $10,000 $6,800

Other Revenue 2.2%

RE TAIL SAL ES $ 6,59 2,10 4

$1,761,518

Support Services

Publications

Audio/Visual

Souvenir

$1,109,998

$ 70,344

$ 687,642

Food/Mill

Apparel/Gifts

Convenience

$447,105

$ 4,030,374

$200,300

Administrative $1,299,068 Membership and Sales Centers $5,152,283

Total Support Service Expenses $6,451,351 Change in Net Assets

$55,016

N E T A S S E T S

Beginning of Year End of Year

$6,540,266 $6,595,282

Other

$46,341 12

2020 GSMA ANNUAL REPORT

STATEMENT OF FINANCIAL POSITION

Reallocation In-Kind Salaries and Benefits 39.8%

as of Dec. 31, 2020

Salaries and Benefits 12.8%

ASSETS

TOTAL AID TO GSMNP

Current Assets

$1,761,518

Resource Management and Science 18.1%

Park Management 1.1%

$177,000

Total Current Assets

$7,327,153

Total Other Assets

Parkwide Volunteer-in-Park Program 0.6%

Interns

$6,201,319 $1,045,666

Total Assets

$348,951 $ 7,676,104

L IABIL I T IES

RESOURCE EDUCATION PROJECTS $ 4 8 0,917

Resource Digital Interpretive Education Outreach Staffing Support $1,000

$80,168

Cash Restricted by Donors for Future Use $98,548 Property and Equipment, Net $250,403

Resource Education 27.3%

Administration 0.3%

Cash and Investments Inventories Receivables and Other Assets

Current Liabilities Accounts Payable and Accrued Expenses $480,025 Promissory Note, Current $600,797 Total Current Liabilities $1,080,822 Promissory Note, Net —

Total Liabilities $ 1,080,822

Tremont Store Support

NET ASSETS

$9,160

$125,750

Unrestricted* $6,043,422 Temporarily Restricted $551,860

Special Resource Education Project Opportunities

GSMA Publication Development

$5,583

$33,592

Interpretive Staffing Support

Smokies Guide Newspaper

$83,620

$32,212

Total Net Assets

Total Liabilities and Net Assets

$ 6,595,282

$ 7,676,104

* Reserves are maintained to meet various future obligations to Great Smoky Mountains National Park.

Other

$13,000 2020 GSMA ANNUAL REPORT

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ROCK ON SINGING CREEK HELPS PROT EC T AQUAT IC L IFE In August of 2020, GSMA published Singing Creek, a fictional chapter book for young readers, ages 8 to 13, written by Morgan Simmons and illustrated

by Don Wood. Simmons spent 28 years telling true stories of the Smokies as a former Knoxville News Sentinel reporter. Singing Creek is his first foray into fiction. GSMA invested more than $3,500 to develop the book, designed by popular children’s book author and illustrator Lisa Horstman, our lead publications specialist.

The story’s protagonist is talented crayfish Molly McPhee, who has some very big ambitions. An aquatic resident of Great Smoky Mountains National Park, this singing crustacean hopes to record her very own music album. To achieve her dreams, she recruits

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2020 GSMA ANNUAL REPORT

other native aquatic species to join her band—from madtoms on tom-toms to a banjo-picking bullfrog.

Just as they’re about to record, however, a mysterious stranger with a bad reputation appears, and Molly’s dreams take an unfortunate turn.

Written first and foremost to be entertaining, the book also teaches young readers about ­aquatic life in the Smokies. Often overshadowed by the park’s charismatic megafauna, many unique and fascinating species are found in the Smokies’ picturesque creeks—and Singing Creek brings their stories to light both through fiction and fact. The book’s glossary features illustrated facts on each animal and information on protecting aquatic life in the Smokies.

WISE INVESTMENTS FUNDING AN IMPORTAN T PARK EMPLOYEE In 2020, as in previous years, GSMA contributed support to the park by employing its librarian and archivist, Mike Aday.

Based in Townsend’s Collections Preservation Center, Aday manages and stocks the 50,000-volume library, which includes branches at Sugarlands, Cades Cove, and Oconaluftee visitor centers, and provides research and archival reference material to park staff across all divisions in support of park planning, operations, and programs.

Aday organizes and manages the 1.4 million items in the park archives and responds to at least 350 research requests per year, including requests about family history, legal and boundary information, support for academic research, articles for Smokies Life magazine, park projects, and contracts. GSMA funds membership in professional organizations that allow him to remain current on trends in the preservation of cultural history.

During 2020, as part of his job responsibilities, Aday began writing a book titled Letters from the Park, which will show images and provide detailed accounts of the historical context of 20 special documents and letters housed in the collections with topics ranging from African American history to the State of Franklin and women who were instrumental in the park’s formation. GSMA intends to publish the book in 2023.

“The support the association provides the Collections Preservation Center is vital,” said Aday, “to the education of the park service staff and visitors and to the continued preservation of the park’s cultural history resources.”

GSMNP Librarian-Archivist Mike Aday and Townsend’s Collections Preservation Center 2020 GSMA ANNUAL REPORT

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LEGAC Y FUND

2020

WHAT IS THE LEGAC Y FUND? Our Board of Directors established the Legacy Fund in 2010 to build a sustainable method of operating our association. Once realized, the fund’s interest dividends will be used to support operational expenses, providing us the opportunity to give more of each dollar we earn directly to the park’s educational, research, and resource preservation projects. At the end of 2020, the Legacy Fund contained $1,547,297, which put us well on our way toward our ultimate goal of $20 million.

Your donations to the Legacy Fund will forever be held in trust. Only the proceeds from secure investments will be used to maintain our operation. One day in the future, GSMA’s business functions will be funded by the Legacy Fund, and 100 percent of our proceeds from visitor center sales, membership dues, and annual giving campaigns will go directly to the park. As far as we know, ours is one of only two parks in the nation working toward a partner-supported endowment of this sort.

2020 L EGAC Y FU N D DONOR S CLINGMANS DOME LEVEL $5,000+ Scotty and Johnna Carroll Ed Straker Michael and Brenda Warren MT. LE CONTE LEVEL $4,999—$2,500 Will Kimbrough Steven and Sheri Skidmore Brett and Sarah Smith Lorrie Sprague William Trushel and Terry Hibbard CATALOOCHEE LEVEL $2,499—$1,000 Anderson Design Group Michael and Beverly Baker Deborah Bennett Lenny and Danielle Bernstein Janice Chambers Arnold and Carol Cochran Robert and Louise Collier Dustin Davis Rock and Susan Dawsey Jerry and Catherine DeWeese Mary Dresser George and Cynthia Harper Thomas and Deborah Heau Margaret Helton Ira and Deborah Hufford Paul Kent Paul and Nita Kirkpatrick Jerry Ledbetter and Merikay Waldvogel Michael Searcy and Cheryl Light John and Marcia McCarley Robert and Colleen Mirgain Janice O’Dell 16

Rick and Amy Parent Larry Pearce Keith and Susan Prasse Loren Rogers David and Alison Schuetze Michael Shillinger and Lisa Lemza Wendell and Mary Slater Ken and Jean Smither J. Dwight and Daisy Snipes Les and Julie Taylor Victoria C. Walker Foundation Michael Wetzel and Carol Endres William White $999—$500 Baker, Donelson, Bearman, Caldwell, and Berkowitz Charles and Lynn Blackston Stanley and Michelle Brannon Tom and Carole Brown Charles and Vicki Carlisle Ross and Joan Cecil David and Carolyn Collier Siri Craft Kirby and Ann Davis John Dejager Mark Dunn and Arlene Gotay-Dunn John and Mary Eppard William and Debbie Ewing Dennis and Karen Garvelink Don and Mary Hancock Robert Hutson Joseph Construction, Inc. Rebecca Kent Todd and Amy Kirkpatrick Matthew and Judith Kliesner

2020 GSMA ANNUAL REPORT

Les and Catherine Love Vince and Frances McAleer Marilyn Meade and Barbara Whitney Grant and Ellen Morar Mike Padfield and Kelly Perkins Curt and Holly Pierce Laurel Rematore Gary and Karyn Rolfe Carol Schnepper Scott and Vikki Shirley St. Joseph Episcopal Church Christopher and Michelle Stewart Charles and Rita Strebel William Toomey and Lydia Birk Roy and Marie Vandermeer Thomas and Connie Veach Wild Tribute Marshall Wilkins UP TO $499 Neil and Norma Adam Thomas and Marilyn Adkisson George and Savannah Adler Mark and Elizabeth Ahlemann Robert Akard Paul and Donna Albright Mitch Allen Bruce Allmandinger David and Betty Lou Alspaugh Arthur and Michele Altenderfer Kathy Altman Jose Alvarez Robert and Virginia Ames Claudia Anders

Deborah Anderson Joel and Patty Anderson Mark and Cynthia Anderson Nancy Anderson Scott Anderson John and Linda Andrews James and Peggy Angel Todd and Gail Anthony Judith Appleton Sandra Armstrong William and Judith Arrants Carra Artis Robert Askew Patrick Attick and Stacey Lahr-Attick Merrill and Rebecca Austin Anne Avril Daniel Awald Nawras Baban Linda Bailey Todd Bair Barry and Janette Baker Mark Baranoski and Emily Eby Jay and Katherine Barber Paul and Kathleen Barber BarberMcMurry Architects, LLC. Connie Barlar Cleo and Becky Barnes Lester and Jackie Barnum Nancy Barrett Stephen Bartlett Bill and Denise Bass Gary and Paula Bauer Jim and Debi Beale John and Marjorie Beasley James Beaty Janice Beaty Robert and Terri Beaver Rex and Susan Beech Warren and Diana Behan

Karen Beisel Brenda Belensky Randall and Deborah Bell Brian and Susan Benjamin Horace and Sally Bennett Robert and Jane Benson Alan and Cynthia Benway Berta Bergia Jeffrey and Cindy Berner David and Louise Berry Richard Berzinski and Kimberly Padilla Richard and Melva Bible Vickie Bird Cory Bishop David and Karen Bizzell Royce and Donna Black David and Lynn Blair Michael and Anne Blakeney Marsha Bland David and Sheila Blough Edward Bobber and Dawn Moser Robert and Courtney Bogunia James and Linda Borgman Deborah Boydston Allen and Anita Bradley Kenneth Bradley Linda Bradley Cara Brantly Thomas and Donna Brechko Matt and Linda Brennan Anne Bridges Mark and Beverly Briggs Herbert Brookbank Bert Brosowsky and Sherri Mills Howard Browers Benjamin and Susan Brown Evelyn Brown Julie Brown

Reginald and Catherine Brown Thomas and Barbara Brown Brigitta Brunner-Johnson David and Elaine Bryant Rebecca Buckner Larry Buffaloe Dee Bumpers Joe and Joanne Burch Brian and Kimberly Burgess John Burkhart and Laura Powers Dan and Patricia Burnworth Gary Busch Lowndes Butler Cheryl Cain Julie Cain Charles Caldwell and Eugenia Smith Karla Callahan Mark Camblin Donald and Teresa Campbell Sherry Campbell Joe Candela Peter and Donna Cantrell Raiford and Patty Cantrell Howard Capito James and Melissa Cardon Brenda Carey Angela Caroway Donovan Carpenter and Katy Ginanni Rita Carrier Janice Carroll Timothy Carroll James Cassidy Diego and Jessica Castaneda Kathleen Cejka James and Kathy Charleston Darryl Chessman Shawn and Katie Chowdhary Edward Christian Bernard and Lisa Ciuffetelli Ann Clark Gene Clark Paula Clark Robert and Joyce Clay Paul Clemens Verna Clift Larry and Gail Clifton Bonnie Cobb Andrew and Maureen Coburn Harold and Patricia Coghlan Gerald Collins Paulette Collins Thomas and Linda Cole William and Tamera Cole Kevin and Shawnetta Compton Jon and Sheilagh Conklin James and Linda Cook Jon and Joanna Cook Michael and Anne Cook Patricia Cook Marsha Cooper Pam Corle Ben and Carolyn Cornblum Jack and Audrey Cosper Jennifer Costner Richard and Marcia Cowan Beverly Crabtree Nick and Janice Craft Laurie Craig Bob Craton Michael and Ann Crayton

Elizabeth Cressler Mitchell and Dianne Crisp Bryant and Francine Criswell Douglas and Penny Cross Eldridge and Barbara Crowe Benjamin and Virginia Cunningham Gayle Curtin Craig Czernek Jesse and Allison Dailey Kelly Dalton Terry Dalton Don and Susan Dameron James Daniel Anthony D’Arcangelo Greg Darnell Glenn and Gail Dasher Elizabeth Davis Cynthia Day Deborrah McDonald Kevin Decker Roger and Kimberly Deel Charlie Deep and Lynn Silvey John and Julie Dees Andy and Chris Derajtys James and Brenda Detka Brianne Deuser Lon and Tracy Dillard Jeremy Dilley Allen and Jo Ann Dischinger William and Jennifer Dixon Debra Domack Corwin and Patricia Donohoe Anne Dougherty Jeffery and Karen Dowd Carol Downs Corbin and Pamela Drake Paul and Carol Drees Arthur and Jane DuBois John DuBois Colin and Carol Duffy Randall and Marylou Dufner Brenda Dufrene Scott and Donna Duncan Sharon Duncan Elisa Duran Ken and Anne Duvo J. Stephen and Anita Dye David Earley and Dina Terrell Karen Eberle Rachel and Diana Eberts-Wilson Jeffrey and Alba Edwards Larry Edwards Steve and Janet Edwards Gregory and Roselyn Egan Janice Eischen Dennis Ellerbee Ely’s Mill Rick Emerick Gerard and Lynn Engeholm John Eric Harry and Barbara Essock Margaret Evans Allen and Anita Everett Richard and Doris Evers Richard and Mary Grace Evors Roger and Suzanne Fain Sarah Falk Lisa Fantasia Charlotte Farmer Thomas and Shauna Farmer Jerry Farthing Ricci and Patricia Federico Wendy Feinberg

Bennett Feld Enrique and Angel Felix Joyce Felzke Brenda Ferguson Marlene Fessick Fidelity Charitable Michael Findley Gary and Ann Fink Linda Finn Thomas and Patricia Fircak Albert and Brenda Fisher Tim Fister Richard and Connie Fitch Mike and Betsy Fleenor Wayne Fletcher Robert and Gayle Fogarty Michael and Christine Foley Vickie Forrester Eugenia Foster Jonathan Foster James and Stephanie Fox Jackie Francis Richard Franxman Alice Fraser Anthony Fraser Leonard and Pamela Frederick Lee Ann Frigulietti Gale Fry Teresa Fryar Marcus and Lisa Fude Mathew Fultz Rodney Fyfe Ralph and Ruth Gaines Mark and Donna Gallup Donald and Carolyn Gardner Lloyd Gardner Herman and Bonnie Garnett James and Lori Garvey Harry and Paula Gatzke Betty Gazaway Carol Geake Frehiwet Gebreselassie Lee and Nancy Geiling Karen Geisel Michael and Teresa Genebach Jack and Joan George Stephen and Judith Gerstner Fred and Mary Gibson Jim and Sally Gieringer Mary Giffen Larry and Mary Gillespie Rhonda Gilliland Sue Gilman Emmett Given Dale Gladden Bradley and Mary Glass Martha Glover Barbara Glowaski Don and Mary Godwin John Goebel Bobby Goldstein Shannon Goodrick Stephen Gootee Jimmie Gordon David and Helene Goubert Travis and Karen Gould Michael Graham Chris and Susan Grant Jeff and Teresa Green Paul and Patricia Green John and Mary Lou Greiner Michele Griffith Dale and Debora Grimes Vicky Grizzle Terry and Cheryl Grubb

Reinalda and Ingrid Guerrero Warren and Esther Gulden Paul Hager Gene Hall Michael and Kerri Hall Virginia Hallman Christine Hamilton Richard Hamlin Jeremy and Beverley Hammond Russell Hammond and Tracey Hall James Hands Larry Happel Lovelda Harper Charles and Geraldine Harrell Virginia Harrington Roger Harrison William and Wendy Harrison Cyndi Harron Larry and Melanie Hart William and Alice Hart Walter and Mary Ann Hedge Alfred and Treva Heil Nita Heilman Thomas and Kathryn Hellmann Robert and Lin Helsel Arlene Helton Holly Hemmer Jan Hemsworth Donna Hendrie Arthur Henkel Grace Henry James and Elizabeth Henry Jason and Erika Henry Rob and Beth Henry Lawrence Hernandez Egbert and Geneva Herring Hartwell and Polly Herring Donald and Gloria Herrington David and Adria Herrmann Paul and Susan Herzig Martha Hess Nancy Hester Jeffrey and Pamela Hesterly Kathy Heywood Scott and Letitia Hickman Walter and Denise Hickman Melissa Hicks Kenneth and Recbecca Higdon Richard and Donna Highsmith James and Bonnie Hight Roger and Laurel Hill Wayne and Weetie Hill David and Susan Hilton George and Minnis Hinton Bruce and Rebecca Hippensteel Claire Holland Anne Hollis James and Deborah Hollis James and Amanda Holsbeke Dennis Hopple Donald and Betty Ann Horak Nyleve Horn Douglas and Lorene Horsfield Joe Horton Jasmine Houchin Joseph and Betty Howell

Joseph and Mary Howard Rhonda Howell William and Catherine Howard Jo Hoy Doug and Donna Huelskamp David Huff Roland and Carole Huffman Jared and Calire Hufford Laurette and Melinda Hughes Linda Hughes Evelyn Hultberg Eric and Mary Hundertmark Mary Lou Hunt Margie Hunter Tracy Hunter Raymond and Mona Hurt Donald and Mariann Huston Danny Hutson Nick Iannelli Paul and Trudi Ippel James and Susan Irvin Thomas Irwin Chris and Kirsten Iversen Kurt and Delia Jacobs David and Christine James Stephen and Tamela James Gloria Janes Randall and Michele Jarrell Larry and Anne Jennings Jack and Mary Jinks Jeremy Johns Amanda Johnson Brad and Connie Johnson Charles and Ellen Johnson Cindy Johnson Dennis and Nancy Johnson Larry Johnson Nanette Johnson Marsha Johnston Wayne Joiner Gary Jones Wendy Jones John Judkins Karen Juhnke Nancy Jungwirth Diane Junkin Mary Ann Kagan Tim Karas Mary Karn Ferman and Barbara Karriker Lewis Kearney Lisa Keene Sam and Harriet Keener Frederic and Deborah Kellerman Robert and Sandra Kelley Richard and Betty Kelly Robert Kelly Michael and Carol Kent Marcia Keresztenyi Patrick and Diane Kerr James and Donna Kerrigan Charles Kessel Daniel Kictarek Larry and Carolyn Kindt Herbert King Nancy Kirkwood Carl Ray and Faye Kiser Dave and Carla Klausler David and Charlotte Klieman Michael Klosterman Loy Knight Kyle Knopp Kathy Koegel

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Robert Komer Daniel and Susan Kooi James and Sara Kosieniak Susan Kratzer William and Marcie Kroska Carol Kruse Marjorie Kumar Vicki Kyer Lyn Kyle Roberta Kyle Kay Lackey Lisa Lacy Neal and Cynthia Lacy Bob and Sharyn Ladner Barbara Laforce Karen Lagow Rick Laikin James and Amelia Lantz Amy and Phillip Large Mark and Stacy Larmeu Sharon Latz Jay and Jerri Laubenthal Tim and Michelle Lawrence Wilson and Vivian Lawson Matthew and Carlene Lecompte David and Eunice Lee Ernie Lemmond Charles and Annette Levin Helen Levy Russell Lindsay and Kathryn Gustafson Linda Lintner Ralph and Margaret Lippart Robert Livrone Robert and Judy Llewellyn Bruce and Wanda Lockaby Joseph and Karen Loop Frank and Gloria Lopez Arthur Lorens Richard and Barbara Loth Peter Lovance Mary Love Donny and Karen Lowery James and Kathy Luecke Judith Luetkemeyer Sebastian Lukasik Kari Lundin Judy Lundquist Allen and Mary Lutz Brad and Brandi Lytle Mary Anne Majerik Lawrence Mandel Alan and Patricia Mangum Glen Manier Jack and Madelyn Manning Janice Maratta Richard and Sara Marbut Stephen and Vena Margolnick Carl and Theresa Markham Barbara Marks Tim Marlar Mandy Martinek David and Elizabeth Mason James Mathis W. Fred and Sandy Matthews William Maurer Anne May John and Marilyn Mayo Mark and Carol McCall Anita McCarter Michael McCawley and Sally Woods Jerry and Debbi McClanahan Robert McClelland Elizabeth McConnell 18

James and Carolyn McCown Bob and Marjorie McCoy Diane McFarland Joel and Sarah McGill Joshua and Allison McKay Barry and Sarah McLean Robert McMichael Bobby McMillin Julia McNamee Mary McPherson Becky Medley Shaun Meiners Loretta Melancon Hedley and Elizabeth Mendez Bob and Sandy Merriman Lawrence and Carol Meyer Martha Michael Denise Michelson Michelle Mickelson W. A. and Martha Miles Jason and Erica Miller Jean Miller Jon Miller Linda Miller Marcia Miller Sarah Miller Scott and Michele Miller Mary Milligan Edward and Janet Mills Henry Mills David and Danette Miner Steve and Nancy Miner Andrew and Dinata Misovec Dinathe Mitchell Paula Mitchell Derek and Nicole Moehring Robert Moench Patricia Molden Patricia Moody Daniel and Pamela Mooha Harold Moore John and Gina Moore Robert Moore Terry and Kelly Moore Breckenridge and Tonya Morgan Steve and Becky Morris William and Virginia Morrow Roger and Karen Moses Robert and Judy Moskalik Mike and Rhonda Mott Marge Mowrer Ann Mull Lisa Mullin Wayne and Elinor Mundy William Murphy Kenneth and Anita Musser Doug and Demetra Mutchler Donald and Carla Myers John and Amelia Myers Stacy Myers Linda Nagle Joan Nagy Thomas and Rachelle Nall Harold and Donna Nalley Phillip and Penny Nally Frank Nelson Jack and Christine Nelson Network For Good Donald Neuspickel and Sharon Hafer Gary and Jo Neuspickel Kevin and Kaye Nicol Nancy Noble Sarah Noetzel Hurshel Norman Roy Norman

2020 GSMA ANNUAL REPORT

Jason Norrell Zachary Norrington Jessica Norris Richard and Patricia Northrup Peter and Lucy Noyes Denny and Lou Nunnelley Alan and Janet Nye Thomas O’Brien Harry and Amy Ogden Alan and Teresa Ogle Sam and Judy Oglesby Dennis O’Neal Perry and Joyce Orndorff William and Jane Orpen Matt and Juanita Orth Ouray Sportswear Karen Owens Katherine Pack Bonnie Paine Knox and Sarah Pannill James Parker Victoria Parker Melvin Parks Kimberly Pate Michael and Eva June Patrick Richard and Mary Ann Patrick Deirdre Patten Marilyn Patton Douglas and Elizabeth Paul Dennis and Gail Peacock Patricia Pearson Steve Pearson William and Deborah Pearson Dennis and Cindy Peck Coleman Joe and Martha Pedigo Robert and Barbara Pelowski Bruce and Kaye Peltier Patricia Pendley Donald Penland Mike and Lynn Peters Robert and Gaye Phillips Robert and Beth Phipps Andy and Barb Piekutowski Charles and Annette Pierce Mark Pifer Ronald Pigora Richard and Jeanette Pippin Richard and Nancy Piske John and Martha Pittenger Joanne Pohlman Brady Ponton Woody and Bobbi Poor Cheryl Popek Terry and Freda Porter Tony V. and Marilyn Poteet Leo Potter James and Cheryl Powell Randy and Ann Powlas Tom Preske Louise Presley Tony and Karen Prisland Randall Puckett and Peyton Proffitt Robert and Courtney Pruett Robert and Connie Purcott John Pursglove and Kathrine Whitaker Renee Putman John and Debra Putterbaugh Charlotte Pyle

William and Lois Queen Douglas Queenan Jeff and Ann Radi James and Sherrill Ragans Alan Raines Ilene Rainwater James and Sonya Ransom Albert and Joanne Rappleyea Gerald Ray Roger and Linda Rea Bill and Lindy Reagan Richard and Anita Reaves Esther Redden Stewart and Sandra Redden Tom and Pamela Reddoch Joe and Marsha Reed Robert Reed Melinda Reese Denny and Melanie Reinhart Rick and Ann Reinhart Malcolm and Gabriele Richardson Doug and Elaine Riddle Lynn Riley Pamela Riley Timothy and Joyce Ringler Ronald Ritchie John and Sharon Rittenhouse Steve and Becky Roberson James and Sarah Roberts Joyce Rogers Louis Roberts and Cardy Spaulding Robyn Rogers Ronald and Gail Rogers Karl Rohr and Elaine Sherrill Dane and Sherry Roth Lu Roth Kurt and Kim Rothwell Carl Rourk Jeffrey Royce Diane Rudnick Larry and Loraine Rumsey David and Michelle Runyan John Russell Doug and Cindy Rust Kathryn Ryan Tim Ryan Ekraam Sabir John Saidla Keith and Carol Sales Edward Sanders Louis and Jane Santi Michael and Janice Saporetti Ruth Savoie Marion Scales John and Debbie Schaefer Dennis and Lydia Schaibly Eric and Amanda Schleder Michael and Martha Schott Carol Schriber William and Jill Schultz Nancy Schwall John and June Scott Miriam Seaford Royal and Jacki Sebright Michael and Lori Seery David and Carolynne Seiffert Richard Sellers Cheryl Shackelford Jason and Kristina Shaneyfelt Norm and Carolann Sharp Richard and Sharon Shealy

Summer Shelby Barry and Barbara Shelley Waid and Babbie Shelton Mark Shemanski Don and Patricia Shields Charlene Shillings Beth Shipley David Shirk Bob and Tracy Shoemaker Betty Joan Shortt David and Judy Shuck George and Karen Shuflat Lora Simning John and Gracia Slater Richard and Sharon Sloane Charles and Geralynn Smalling Barbara Smith Becky Smith Elizabeth Smith Jason and Joyce Smith Jewell Smith Jim Hanson and Claudette Smith John and Sherry Smith Josephine Smith Lester and Kathryn Smith Ricky and Terrie Smith Stacey Smith Theresa Smith Van Snider Mark and Janet Snyder Steven Sowa Carl and Cathy Soyars Rebecca Speas Ed and Darlene St. Clair Ken Stacy Sanford Stakely James and Stacy Stark Coy and Reecie Steadman Connie Steger Phyllis Steinke Howard Stephan Marie Sternloff Andrew and Cheri Stewart Jennie Stewart Ken and Kathy Stich Jerry and Sharon Stiner Richard and Cathy Stoffer Patti Stone William and Anne Stone Ron Stortz Allen Straw and Kristal Fish Quinn Strother and Laurel Kasmai Gary and Kathy Stubbs Carolyn Stucker Judy Sullivan John and Sylvia Sumners Stefanie Sunderland Mark and Diane Sutcliffe Joe and Sally Svec Helen and Doug Swaggerty Connie Sweet Shirley Swindler D. Michael and Suzann Swiney Merike Tamm Carol Tanner Daniel and Becky Taylor Stephen and Cheryl Taylor Gordon Tennett and Sandra Apostolos Henry and Una Teston Frank and Elizabeth Therrien Jim and Mary Jo Thieme Alta Thomas

Dave and Martha Thomas James and Carolyn Thomas Sabrina Thomas Robert and Dianna Thompson Gerald and Alice Thornton Jim and Jennifer Threadgill Genevieve Tibbs Larry Ray and Coneta Tidwell John and Lisa Tiziani Robert and Paulette Todd Darren and Janelle Tollefson Eric Torres Kenneth Trammell Harold and Julie Tucker Laurence and Rise Tucker Richard and Janice Tudor Lloyd and Elizabeth Turner Mark Turner John and Margaret Tyndall

Harold and Meridee Underwood Robert and Ann Underwood Baptist Dias and Beth Urban Robert and Geraldine Valosik Glenn and Jill Vander Hook Devon and Virginia Vernier Jamey and Juergen Voigt Dottie Vossler Debbie Vowels Brenda Wade David and Mary Jane Wagner Braxton and Audrey Wagnon Brady and Jackie Waldrop Richard and Joyce Wales Barnie and Carlene Walker Helen Walker Marcia Walker William and Ann Walker Henry and Terri Wall Aletha Walls

Weldon and Eva Wamble James and Mildred Ward Richard Ward William and Mary Ward Nora Warman Otis and Marilane Warr Lindsey Watson Robert and Angie Warren William and Cynthia Watson Marcia Weaver Karen Weber Kathleen Weber Emma Webster Christine Weckwerth John Wegner Anne Weinkam Donald Weisbaker Eric and Kelly Weissmann Alma Ruth Wells George and Barbara Wenger Jim and Betsy West Philip Wetzel

Ann White Kathryn White Mary White Mayna White Peggy White Beverly Whitehead Margie Whitley Jerry Whitten William and Sandi Whitworth David and Catherine Wiggins Tracy Wiggs Robert and Sarah Wightman Mary Wiginton John and Kathy Wilbanks Grace Wilder Charles Wilhelm Tommy and Barbara Williams Eugene and Emily Williamson

Danny and Anna Willoughby Earl and Linda Willoughby David and Judi Wilson J. E. and Evelyn Wiseman David and Alice Wismer Walter and Jean Wist Mark and Kim Witek Arthur and Renate Wood John Wood Mark and Mary Woodyard Patti Wright Ralph and Karen Wynn Joseph and Suzanne Wyrick Bill and Lana Yeary Preston York James and Sandra Young John and Angela Young Pamela Young YourCause David and Dawn Zalesak Bernard and Janet Zimdahl Louise Zimek

HELPING INTERPRETIVE RANGERS KEEP ON SERVING In a year of uncertainty, limited operations, and closures across the country’s National Park System, GSMA stepped in with critical staffing support to keep permanent and seasonal staff employed and working in the Smokies. As a result, Great Smoky Mountains National Park was better equipped to transition to creating virtual education experiences for the public throughout the pandemic and quickly catering to visitor needs in-person once the park reopened in what proved to be one of its busiest years ever.

GSMA contributed a total of $83,620 to keep several permanent interpretive operations park staff working while they were furloughed. These staff members included volunteer supervisors and frontline interpreters typically serving the public at visitor centers across the park from Cades Cove to the Mountain Farm Museum. Since these staff remained active during their furloughs, they were better able to immediately serve visitors when the park reopened to the public in June and continue their critical frontline work interacting with and educating the public today.

GSMA’s support also provided funds to keep seasonal staff working at Cades Cove and on the park’s education team in 2020. Thanks to the extra help, the education team was able to film ranger-led education experiences that would become online learning resources hosted at SmokiEEEs.org. These videos remain a useful asset for the park’s education team and a beloved resource for parents and teachers, prompting students to explore the Smokies and draw parallels with outdoors spaces in their own communities.

Education Ranger Nicole Nadasen prepares to meet Boys and Girls Club of Tennessee Valley group at Metcalf Bottoms for a hike to the Little Greenbrier Schoolhouse.

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P.O. Box 130 · Gatlinburg, TN 37738 Membership@GSMAssoc.org 1.888.898.9102 SmokiesInformation.org

photo credit s: dav e al l en photograph y —10; joy e ardy n durham — cov er, 3, 15 (aday); diego ferron —5; john fl annery — back cov er; gsma —7 (cabin), 11; bil l l ea —7 (tril l ium), 8 (clouds); warren ly nn —7 (titmouse); nps —6, 8 (shfh), 19; val erie pol k— 2, 15 (col l ec tions center). ©2021 gsma