Reporting back, looking forward

Our Summary Annual Report and Quality Account for 2015/16

gmw.nhs.uk

Reporting back, Looking Forward

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Reporting Back 2015/16 has continued to see significant challenge facing the NHS nationally, and the groundworks laid for significant change in Greater Manchester through devolution. At Greater Manchester West Mental Health NHS Foundation Trust (GMW), this has been another demanding but successful year.

We have delivered our key strategic plans and performance targets, maintained and improved the quality of care we provide, and continued to ensure that we use our resources as effectively as possible.

Our Care Quality Committee (CQC) inspection took place in February 2016 and we were delighted to receive notification of our overall rating of ‘good’ in June 2016. In reaching this conclusion, the CQC found many areas of good practice and described our staff as caring, professional and supportive of the people who use our services.

We have taken action during the year to ready ourselves for achievement of the new access targets for Early Intervention in Psychosis and Improving Access to Psychological Therapies (IAPT) in 2016/17. We have also continued to be an important partner in Salford’s Integrated Care Organisation, which went live in July 2016.

We delivered a positive financial position at year-end, having maintained low levels of financial risk throughout the period and delivered the efficiencies required for future sustainability. As a result we have been able to make significant investment in a number of our physical environments for the benefit of our service users.

This summary of our Annual Report and Quality Account for 2015/16 celebrates these, and a number of our other key achievements over the last twelve months. A key priority for 2016/17 and onwards will be the acquisition of Manchester Mental Health and Social Care NHS Trust. We are delighted to have been selected as preferred acquirer and are confident that, in bringing together the best of both our organisations, we can make sustainable and positive impacts on the City’s health and wellbeing.

We will also continue to work closely with other providers across the region to deliver the wider priorities set out in the ‘Greater Manchester Mental Health and Wellbeing Strategy’.

You can find a copy of our full Annual Report and Accounts, and Quality Account, for 2015/16 on our website + www.gmw.nhs.uk

Bev Humphrey Chief Executive

Reporting back, Looking Forward

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About Us We provide inpatient and community-based mental health care and treatment for adults and older people living within the North West. Our inpatient bed numbers currently stand at over 580 beds. Our adult district inpatient services on the Royal Bolton, Trafford General and Salford Royal hospital sites include psychiatric intensive care, whilst our later life services are located at Woodlands Hospital in Salford and Trafford General. Our community services are wide-ranging and focused on supporting people to maintain their mental health and stay out of hospital. They include community mental health teams, crisis care, home-based treatment, early intervention in psychosis, Improving Access to Psychological Therapies (IAPT) services and memory clinics.

We also provide a wide range of more specialised, or tertiary, services across Greater Manchester, the North West of England and beyond. These include substance misuse services (inpatient and community-based), forensic mental health services for adults and adolescents, child and adolescent mental health services, mental health and deafness services, health and justice services and community psychological therapies.

We employ over 3,000 members of staff, who deliver our services from more than 60 sites. In a 12-month period, we see in the region of 40,000 patients.

Our main commissioners are: Bolton Clinical Commissioning Group

NHS England

Salford Clinical Commissioning Group

Local authorities in Cumbria, Central Lancashire, Salford, Wigan and Leigh and

Trafford Clinical Commissioning Group

Trafford

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Our Achievements 2015/16

High Quality Care + Excellent Outcomes

Working With Service Users and Carers

Effective Partnership Working

Achievement of an overall

Release of a new

GMW voice heard

‘good’ rating in our CQC

‘Service User and Carer

throughout the ‘Greater

inspection

Engagement Policy’ with

Manchester Mental Health

focus on ensuring equality,

and Wellbeing Strategy’

Redesign of our substance

fairness and transparency

misuse services in

Working with Salford Royal

Cumbria - introducing

Improved performance in

more innovation around

NHs Foundation Trust

2015 Community Mental

prevention, access, shared

and Salford City Council

Health Survey, with GMW

recovery and employment

to deliver the ‘Salford

scoring higher than any

Together’ programme

other mental health trust in Launch of our new

the country on the question

‘GMW Nursing Strategy

Launch of a new specialist

‘do staff help you with

2016/2021

mental heath service

what is important to you?’

‘Veterans in Mind’ in

Positive CQC inspection

Friends and Family Test

report on mental health

- During 2015/16, 1,879

crisis care in Salford

service users participated in

Provision of a new Working Well Talking Therapies service across Greater Manchester

the test with 84% stating they would recommend our services

Cheshire and Merseyside Expanding our provision of mental health and substance misuse services in prisons and secure children’s centres across the North West

Investing in our Environments

Staff Reach Potential and Innovate

Sustainable + Governed Strength

Opening of The Curve, our

Positive 2015 staff survey

Achievement of a level 4

£5million education and

results and ‘Staff Friends

Financial Sustainability Risk

training facility

and Family’ feedback -

Rating from Monitor, now

indicating improvements in

NHS Improvement, and

a number of key areas

‘green’ governance rating

Opening of a brand new ward at our Woodlands

- these are the highest

Hospital in Salford, which

‘Being Outstanding’

cost over £4 million and

workshops celebrated

offers a contemporary

our success and shared

Delivery of a normal

dementia-friendly

examples of outstanding

operating surplus for the

environment

practice across staff groups

period of £3.3 million

Re-location of our male

Development of a ‘Staff

Achievement of Monitor

low-secure wards to a

Engagement Action Plan’,

brand new unit on our

setting out our key staff

Prestwich site. The Lowry

engagement priorities for

Unit enables care to be

the next 12 months

provided in the least restrictive environment

ratings available

Mental Health Targets and CQUIN (Commissioning For Quality and Innovation) schemes.

Looking Forward Our Quality Priorities We have worked with our staff, service users and carers, governors and other partners to identify our future quality priorities. In 2016/17, we have committed to delivering a range of quality improvements in the following seven areas: Service User Experience - Listening to and

Physical Health - Improving the assessment

learning from service user feedback

and treatment of physical health conditions and to promote health improvement

Recovery - Improving outcomes through

messages/approaches and sign-post service

the delivery of recovery-focused services

users to relevant services

Enhancing the quality of life for people

Positive and Safe - Reducing conflict in

with dementia and older people with

inpatient settings

functional illness Staffing - Improving individual and CAMHS - Delivering safe, effective and

organisational well-being to enhance

collaborative treatment

patient care

A number of these priorities build on progress made in previous years. Others are new (staffing and CAMHS), and reflect feedback received from stakeholders and learning from, for example, our CQC Inspection preparation programme and the Inspection itself.

Progress against these priorities will be overseen by the Quality Governance Committee of our Board of Directors.

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Capital Investment In 2016/17, we will continue to use our strong financial performance to improve the quality of our buildings and estate. We will invest in the region of £10million to provide a new inpatient wing at our young people’s unit (Junction 17), build a new bedroom suite at our Gardener Unit, redesign Beech and Oak Wards at Royal Bolton Hospital, and provide a larger central pharmacy on our Prestwich site to improve services for our service users.

Service Transformation We will be focused on planning for our acquisition of Manchester Mental Health and Social Care NHS Trust over the coming weeks and months. The acquisition is not scheduled to complete until 1st January 2017. Between now and then, we will be working hard to better understand the organisation, and to listen to and engage with staff, service users and carers, and other key stakeholders in the City.

We are viewing this transaction as a challenge, but also an opportunity to share learning and best practice, enable innovation, develop staff in both organisations and ultimately achieve a brighter future for all of our service users and carers.

During the year, we will also continue to respond to opportunities to grow our business, particularly in our more specialist services, and improve our existing services. We are taking forward a programme of redesign for ‘Discover’, our substance misuse service in Central Lancashire, and will work with commissioners across the region to develop rehabilitation, recovery services and pathways.

Get Involved If you are interested in becoming a member of GMW, please contact Steph Neville, Stakeholder Development Manager, + steph.neville@gmw.nhs.uk.

Volunteer If you are interested in becoming a volunteer or would like to find out what volunteering opportunities are available please visit + www.gmw.nhs.uk/Volunteering or contact + claire.watson@gmw.nsh.uk.

Contact Us For more information about GMW, please contact us on + communications@gmw.nhs.uk, follow us on Twitter + @GMW_NHS or like us on Facebook + facebook.com/GreaterManchesterWestNHS.

Greater Manchester West Mental Health NHS Foundation Trust Trust Headquarters The Curve Bury New Road Prestwich Greater Manchester M25 3BL 0161 773 9121

gmw.nhs.uk