7 Troubleshooting Steps

1. Inspecting the Charging Case

• Examine the charging case for any visible damage or debris that may hinder the charging process.

• Ensure the charging case is receiving power when connected and use a genuine Oppo charger and cable for optimal compatibility.

2. Cleaning the Earbuds

• Remove the earbuds from the charging case and clean the metallic charging contacts using a damp cotton swab and rubbing alcohol.

• Clean the metallic charging contacts inside the case as well and allow all components to air-dry before attempting to charge again.

3. Resetting Your Wireless Earbuds

• Disconnect and power off the earbuds, place them in the charging case, and wait for about 5 seconds.

• Open the charging case, press and hold the right earbud's multi-function button for 5-10 seconds until the LED lights flash red three times.

• Enable Bluetooth on your device, search for available Bluetooth connections, select 'OPPO Enco W11', and reconnect the earbuds.

4. Ensuring Proper Connection

• Ensure there is no debris or dust in the charging case that could obstruct the connection and check for any signs of damage or wear on the charging contacts.

• Use the original USB-C cable supplied by Oppo and inspect both ends of the cable for any damaged or bent connectors.

5. Checking the Power Source

• Check the charging cable and adapter for visible damages or fraying and consider replacing them if necessary.

• Verify that the wall socket or power strip is supplying adequate electricity and plug in another device to test the power source.

• Gently clean the charging port on the case using a soft-bristled brush or a dry cotton swab to remove debris.

6. Updating Firmware

• Download the latest firmware update file from the official Oppo website or a trusted source provided by Oppo.

• Connect your earbuds to your device via Bluetooth, open the Oppo app, navigate to the settings menu, and locate the firmware update option.

• Follow the on-screen instructions to initiate and complete the firmware update process, ensuring sufficient battery life and proximity between your device and earbuds.

7. Considering Warranty and Professional Help

• If the charging issue persists after completing the troubleshooting steps, it's recommended to consult Oppo customer support or visit an authorized service center.

• Review the terms and conditions of your Oppo Enco W11's warranty to determine if repairs or replacements may be covered, depending on the warranty terms.

Conclusion

• Regularly inspecting and cleaning your Oppo Enco W11 earbuds and charging case is essential for optimal performance.

• By following the troubleshooting steps provided in this guide, you can resolve most charging-related issues.

• If the issue persists, consider reaching out to Oppo's customer support or seeking professional assistance.

• Remember to review your warranty for possible coverage and explore repair or replacement options.