AODA CRASH COURSE
MAKINGONTARIOACCESSIBLE
�� WHY ARE WE DOING THIS?
Under the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to making our workplace and services accessible to everyone. Disabilities aren't always visible—they can be physical, mental, learningbased, or temporary (like a broken arm). Our golden rule: Treat everyone with dignity, independence, and equality.
��THE 4 CORE MEMBER SERVICE RULES
1.
ASK BEFORE YOU HELP
Never assume someone needs assistance just because they have a disability. If they look like they might need a hand, just ask: "How can I best assist you today?" If they say no, respect it.
2. WELCOME SERVICE ANIMALS & SUPPORT PERSONS
Service animals (like guide dogs) and support workers are allowed anywhere the public is allowed.
Rule of thumb: Do not pet, feed, or distract a service animal. They are on the clock.
3. COMMUNICATION IS A TWO-WAY STREET
If someone is having trouble understanding you, or you them: Relax, be patient, and don't interrupt. Offer alternatives: write things down, use visual gestures, or move to a quieter space.
4. IF TECHNOLOGY/FACILITIES BREAK DOWN, SPEAK UP
If an accessible feature (like an automatic door, or a ramp) breaks down, let Management know immediately so we can post a Notice of Temporary Disruption and fix it ASAP.
��WHAT TO DO IF SOMEONE HAS FEEDBACK?
If a member or colleague has a suggestion or complaint about our accessibility, thank them and direct them to hr@granitegolfclub.ca
We take feedback seriously!
✅GOT IT? CONFIRM YOUR TRAINING:
Please reply to this message with:
"I have read and understood the AODA training" so we can check you off the compliance list.