Centor - Private Client Brochure

Standard personal insurance is perfect if you own a standard home.

It’s full of pitfalls if you own anything slightly out-of-the-ordinary.

The Centor Difference Personal insurance as it should be – fairer, faster and stress-free

Standard personal insurance is based on

we assign you a dedicated and experienced account manager

‘one-size-fits-all’ policies peppered with small

so a friendly face – who knows you inside-out – champions your interests,

print limiting the sums and claims insurers

ensures you obtain best value and removes the stress from your shoulders.

will pay. If you own a higher-value home or car you could find – usually when you’re making a claim – that you’re not fully covered.

we take the time at the outset to understand you and your assets

so we can help minimise the risks you face, without compromising your lifestyle. we create an individual plan for you that fully protects your assets

Centor’s Private Clients has over fifty years’

so you pay for the insurance you need, and not for the insurance you don’t.

solid experience of providing tailored policies for those who have a little more to protect –

we provide a specialist in-house claims service

individuals, company schemes and family offices.

so you have the support of an expert overseeing your claim from start to finish.

Good insurance is about far more than simply finding the cheapest policy. Our expertise in securing the right cover at the right price, and

we work only with insurers who meet our exacting standards

so you have the benefit of market-leading cover, an outstanding claim service and financial security.

providing exceptional service, is borne out

we aim to simplify things by merging your insurances into a single portfolio

by our clients’ loyalty and the growth of our

so you have one premium, one renewal date and none of those infuriating grey

business through personal recommendation.

areas between policies.

We want you to feel confident that your family, your home and your most treasured possessions are fully protected.

The Centor Difference You feel comfortable that what should be insured, is insured – correctly We begin by visiting you at your home or office, often with an appraiser from the insurer. We are committed to providing thoughtful individual advice based on personal knowledge of your specific situation. We want to understand from the start the risks you face and agree accurate replacement costs for your home, cars and belongings. By doing this …

we can help you minimise the risks

– from

fire to theft. This can reduce your premium. we can match your cover exactly to your requirements.

So you can replace what’s

covered on a like-for-like basis. And you pay only for what you really need. we can all agree precisely what is insured and for how much.

Effectively this settles

any claim before it happens – eliminating the need for haggling after the event and making the claim process faster, fairer and smoother.

We insist on outstanding cover with fewer limitations and flexible upper limits.

The Centor Difference You are free to enjoy your possessions confident that you are covered adequately worldwide

for most homes

We can offer unlimited warranty-free cover for your main home, including outbuildings and gardens, and insure second homes (UK and abroad) on the same basic terms. In addition, we include cover for trace and access, home emergency, legal protection and, in many cases, cybercrime. for your belongings

We can offer worldwide all-risks cover including accidental damage – even when you’re travelling – with almost no restrictive conditions. Plus new for old – even for clothes. for your jewellery, fine art, antiques, watches, handbags, wine and guns

We can offer cutting-edge specialist cover, including: higher sums insured, agreed value, pairs & sets, compensation for loss in value and helpful newlyacquired items cover. for your cars

– modern, high performance or classic

We can offer exceptional benefits, including: comprehensive cover for driving other cars, ‘any driver’ cover, agreed value, your choice of repairer, comparable courtesy car, unlimited foreign trips and European breakdown cover – a truly comprehensive all-risks policy. for your yachts

We can offer our exclusive ‘Yacht by Design’ scheme, which provides flexible all-risks protection for crew and craft.

Our specialist in-house claims team has one aim, to ensure that your claim is paid quickly and fairly in the way you want.

The Centor Difference You are in control because your wishes are respected We aim to restore things as they were before the claim, speedily and without fuss, ensuring: you are paid what is fair

to put things right – not a penny less. you are able to choose

Cash or replacement/repair.

Your nominated supplier for replacement.

Your craftsmen or garage for repair. you are dealt with sympathetically

and with expert support – however complex your claim.

OUR AIM IS ALWAYS TO GIVE YOU BEST ADVICE TO SECURE BEST VALUE.

A WINNING COMBINATION

BACKGROUND

WHAT WE DID

One of our commercial clients asked us to

We carefully reviewed his needs and the sums

review his personal insurance. He held five

insured and quickly concluded that he would

entirely separate policies covering his home,

be far better off if he cancelled the five policies

his contents. his car, his wife’s car and the

and, instead, took out one combined policy.

contents of a family member’s home.

THE OUTCOME

THE PROBLEM

We secured a significantly lower premium of

He was paying a total annual premium of

£7,869 for the same cover – saving £5,037.

£12,906, which we felt was too high. As the

One combined policy means only one renewal

buildings and contents policies were separate

date and none of those little grey areas between

he would also have to pay two excess fees in

policies where no-one accepts responsibility.

the event of a combined buildings and contents

Combining buildings and contents means he

claim. In addition, each of the five policies

will only pay one excess for a home and contents

had a different renewal date, which was both

claim. And he now has a single, knowledgeable

confusing and inconvenient.

account manager overseeing all his policies.

THE INSURERS WE DEAL WITH MOSTLY GET THINGS RIGHT. OCCASIONALLY, THEY DON’T. THAT’S WHEN WE STEP IN TO ENSURE YOU OBTAIN THE RESULT YOU DESERVE.

A WINNING ADVOCATE

BACKGROUND

WHAT WE DID

A client’s Rolex was stolen while he was on

We convinced the insurer that as they had

holiday.

committed to replacing the watch, it would be

THE PROBLEM

unfair to now ask the client for a contribution.

The watch was insured for £15,800, which

THE OUTCOME

was significantly below its replacement cost of

The insurer not only accepted our point

£21,000. Unfortunately, the client had relied

but, as a gesture of goodwill – in addition to

on an old valuation and underestimated its

paying the full cost of replacing the watch –

worth. Happily, after a discussion with us, the

waived the £500 excess. We also put the client

insurer recognised it was a genuine mistake

in touch with a reliable valuer to review the

and agreed to replace the watch through a

sums insured for his valuables. It all goes

leading jeweller we recommended. However,

to show just how useful it is to have a broker

it then transpired that the stolen watch had a

who understands the valuables marketplace

special face, which cost an additional £3,000.

and can negotiate with insurers on your behalf!

Centor Private Clients

t +44 (0)20 7256 7300

Centor Insurance & Risk Management Ltd,

f +44 (0)20 7256 9455

17 Dominion Street,

e privateclient@centor.co.uk

London EC2M 2EF

w centor.co.uk

Centor Insurance & Risk Management Ltd is authorised and regulated by the Financial Conduct Authority.