The 10 principles of supervisor excellence

The

10

Principles

Of Supervisor Excellence How to be a successful Supervisor

2

CONTENTS

4

Principle 1 Communicate Effectively

Principle 2 Demonstrates Technical Expertise Principle 3

Responsible.

Independent.

Accountable.

10

13

Principle 4

Leadership Ability Principle 5

Focused and Organised

7

16

3

CONTENTS

19

Principle 6 Adapt to and Implement Change

22

Principle 7 Promote Key Values Principle 8 Team Building Skills

Principle 9 Decision Making Principle 10 Results Driven

25 28

31

4 Principle 1

1

Communication is the core to any business.

Giving and receiving information are two of the prime competencies of a Supervisor.

5 2

Before communicating concerns or problems to management, make sure you are prepared with all relevant details and any potential solutions.

3

Information to all levels of employees should always be precise and factual.

6 4

Ensure that you always have an updated list of internal and external contact numbers.

5

Build a dialogue with your team through listening effectively and asking questions that elicit open responses and trust.

7 Principle 2

Demonstrates Technical Expertise 1

Always spend time on developing and training personnel.

8 2

Work on improving your technical know-how and job knowledge continuously.

3

Understand the details, procedures and steps required to complete your tasks effectively.

9 4

Always work together and ensure that job tasks are completed accurately and successfully.

5

Ensure you and your team understand all the relevant systems required for departmental success.

10 Principle 3 Responsible Independent Accountable

1 Always work in the interest of the company

11 2

Always take responsibility for your work and your team’s work. Make sure you give credit where it is due.

3

Always go through emails at the earliest opportunity.

12 4

As Supervisors, we are supposed to be observant right from the outer gate: Any abnormality, correct immediately. Don’t wait for your Manager to tell you.

5

As a supervisor, keep yourself informed about key personnel on leave.

13

Principle 4

Leadership Ability

1

Be proactive and not reactive.

14 2

Leaders always need to show by example. If you want your team to be punctual, make sure you’re there on time.

3

Exemplify the behaviours and characteristics that you want to encourage in your team. In other words, walk the talk.

15

4 Leadership is about taking responsibility and treating others always with dignity and respect.

5

Develop the habit of in-depth know-how/ awareness of issues and have the bigger picture.

16 Principle 5

Focused and Organised 1

Know your job description and what the company expects from you.

17 2

Keep focused on departmental goals and ensure that your whole team is working towards target success.

3

Always follow the procedures and safety guidelines, and take security and safety issues very seriously.

18 4

Check key quality parameters on a regular basis.

5

Make yourself aware of the company’s rules, regulations, code of conduct and disciplinary code.

19 Principle 6

Adapt to and Implement Change 1

Be enthusiastic with implementing new innovative ideas or ways of working.

20 2

Always be up to date with the latest changes to technology, legislation, etc, and inform others of potential new requirements.

3 Look for opportunities to make changes and discuss them with your team.

21 4

Support your team during new change initiatives and help them adapt and learn new required skills.

5 Show by example how to adapt to changes in the work environment.

22 Principle 7

Promote Key Values 1

Lead by example

23 2

Develop the habit of checking and correcting the small things/issues.

3

Keep yourself informed about the events in the company a nd prepare in advance accordingly.

24 4

Carry out random audits to ensure compliance with procedures by your staff.

5

Have good relations across the board.

25 Principle 8

Team Building Skills 1

When in doubt always ask, don’t hesitate to take advice.

26 2

Always seek your Manager’s advice on communications.

3

Have good relations across the board.

27 4

Encourage employees to improve their skills and give them opportunities to learn.

5

Understand the importance of coaching and mentoring your team.

28 Principle 9

Decision Making

1

Give special emphasis to Process Safety, ensure all the process incidents and near misses are captured in the database.

29 2

Safety is everyone’s responsibility, do not turn away when you observe anything wrong, take corrective measures.

3 The best decisions are made when not done in isolation of others, but collaboratively with colleagues who can share valuable insight.

30 4

Support management decisions and implement them positively with your team.

5

Always be thoughtful, deliberate, comprehensive in your decisions and communicate the information necessary to your team.

31 Principle 10

1

Results Driven

Focus your entire team on achieving the set results and help them prioritise their own workloads.

32

2

Follow up until successful completion

3

Set specific and measurable goals and match your resources so as to achieve success.

33 4

Start with the end in mind. Develop a clear picture of what you want to accomplish and share it with your team.

5

Develop the habit of going the extra mile if you want to be successful.

Gulf Petrochemical Industries Company

The

10

Principles

Of Supervisor Excellence How to be a successful Supervisor

Issue 1 - 2016

P.O.Box 26730 Manama Kingdom of Bahrain Tel: (+973)17731777 Fax: (+973)17731047 www.gpic.com gpic@gpic.com