Executive Summary

For government employees looking to build successful and satisfying careers in public service, the curriculum is changing.

It’s not enough to develop mastery of agency processes and policies or to stockpile continuing education credits on traditional core competencies. Instead, public servants need to develop a working knowledge of current trends in IT and management that are reshaping how government operates.

IT and management: That’s the operative phrase. Technology is continually improving the efficiency of work processes and the productivity of employees. But efficiency and productivity only go so far.

It’s at the intersection of technology and management that real change is

happening. Agencies are gaining new insights into their operations and services, and using those insights to fuel innovations across their organizations.

Government employees at all levels have the opportunity to be part of this transformation, but they need to get up to speed on the key trends. Where are they to begin?

For this guide, GovLoop, in collaboration with Carahsoft, interviewed chief information officers, a chief data scientist and other senior leaders in federal, state and local government about four competencies that could be critical to the careers of public servants:

Analytics

Artificial intelligence Zero-trust security Equity

In addition, we ask these leaders to share career tips, their own lessons learned and other insights that can help govies develop their all-important soft skills.

We hope you find this guide both educational and enjoyable.