Mining Tire Management Certification Program

Mining Tire Management Certification Programs Our AIM is your career

HELP & SUPPORT General Inquiries Gord Houston Manager, Learning and Development (w) 250-558-3277 (cell) 250-308-6248 Gordon_Houston@kaltire.com

Congratulations Welcome to the Mining Tire Management Certification Programs Dear Participant, Congratulations on being selected for a Mining Tire Management Certification program. These career development programs are an opportunity for you to develop the skills, training and confidence

Gord Houston Manager, Learning and Development

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you need to be successful in your role, and live the AIMS. This guide provides an overview of the program elements and graduation requirements.

In addition, we will be conducting an orientation webinar. This webinar will give you an overview of what to expect in the program, and how to navigate the online learning platform.

Watch your inbox for an invitation.

If after reading this guide, you have any further questions please do not hesitate to reach out.

Good luck!

Two levels of management certification

About the Certification Program To support your career progression at Kal Tire we offer two levels of management certification within the Mining Tire Group.

Supervisory Certificate

Core Foundations of Management

This is program will provide you with foundational management skills. It will help you to: • Improve relationships with your employees and customers • Enhance communication, teamwork, and problem solving skills • Provide exceptional customer service

• Achieve team and business results

Operations Management

Lead Effective Operations After completing your Supervisory certificate, the next level is the Operations program. It will help you to: • Be more strategic and create a business case for change efforts • Improve operational processes and efficiencies • Lead change processes and teams

• Be a more influential communicator

These programs include self guided online courses developed by Harvard University, a top notch library of materials, and a number of tools that can be applied to leadership challenges now and throughout your career.

One of the advantages of these programs is that it will provide all leaders across global mining tire operations with best practice knowledge about management, while at the same time allowing each participant to customize their learning depending on their individual needs and local priorities.

This combination will help us to better operate as a team while ensuring we can meet our daily challenges with skill and confidence.

As you go through these programs it is important to remember that knowledge is one thing, but practice is what truly leads to expertise. We encourage you to use the resources in this program again and again, and to remember that practice makes perfect.

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Program Elements To graduate from each of the certification programs you must complete the following components.

1. Learning Plan Before beginning each program you and your manager will identify which electives are most relevant to your job, and site priorities, and put this information into your learning plan. A learning plan is to be submitted within the first week..

2. Core Courses For each program, there are twelve online courses that must be completed to graduate. Each course will take anywhere from two to six hours to complete, depending on the pace at which you learn, your prior knowledge of the topic, and whether or not you chose to apply one of the learning tools from the course. Upon completion of each course there is a short knowledge exam.

3. Electives A minimum of three electives must be completed to graduate; however, you have the option (and are encouraged) to complete all of the electives, time permitting.

4. Application of Learning Each of the courses includes relevant Harvard Business Review articles, as well as related tools that can help you to achieve common management activities like structuring a coaching session, or having a difficult conversation. To graduate you are required to implement at least five of these tools in your day to day work, and report back on progress using your learning log. Learning logs must be submitted on the first Friday of each month.

5. Certification Presentation At the end of each program you will be required to do a 5 minute presentation to your local management team on how you grew as a leader as a result of participating in the program.

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Program Elements

Supervisory Courses CORE

ELECTIVES

Service

1. Career Management

1. Customer Focus

2. Laying Off Employees

Operations

3. Decision making

2. Goal setting

4. Leading and Motivating

3. Finance Essentials

5. Meeting Management

Leadership

6. Negotiation

4. Hiring

7. New Manager Transitions

5. Performance Management

8. Time Management

6. Dismissing an employee

9. Retaining Employees

7. Coaching

10. Writing Skills

8. Delegating 9. Developing employees 10. Feedback Essentials

Teamwork 11. Team Management

Communication 12. Difficult interactions

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Operations Courses CORE Service

1. Innovation Implementation

1. Innovation and Creativity

2. Marketing essentials

Operations

3. Managing upwards

2. Budgeting

4. Diversity

3. Business plan development

5. Stress management

4. Business case development

6. Crisis management

5. Performance measurement

7. Project management

6. Process improvement

8. Virtual teams

Leadership 7. Strategic thinking 8. Strategy execution

Teamwork 9. Team Leadership

Communication 10. Change management 11. Persuading others 12. Presentation skills

Each course includes best practice management tools

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ELECTIVES

Where can I find the learning plan and learning log template?

After the orientation session, and once you have access to the Learning Platform, you will find these under the Resources Tab.

Roles and Responsibilities Your success in the Certification programs rests in part on cooperation and partnership with your manager. Please take time to understand what’s expected of both of you.

You Collaborate with your manager to complete your learning plan.

Ensure you complete all steps for graduation!

Be proactive about addressing any barriers to completion – personal, workload, or technology issues.

Give the Kal Tire learning and development team feedback on how to improve the program for future cohorts.

Your Manager Provide input regarding your learning plan.

Mentor, support, and guide you as you complete the program and apply the tools.

Review your progress reports to ensure you are consistently completing some courses.

Help you to remove obstacles that may get in the way of progress with the program.

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For your reference

The AIMS of the Kal Tire Team

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Our aim is to earn the trust of our customers by providing them with a level of quality and value of both service and products that exceed their expectations and exceeds that available from the competition.

Our aim is that the career of every team member is supported by quality leadership, training, and opportunities for advancement. Our people will work safely and have the ambition, enthusiasm, and energy to be productive, efficient, and contribute to an upbeat atmosphere in the workplace.

Our aim is to achieve a fair profit in all of our operations.

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Our aim is to expand our company in a deliberate and balanced fashion for the purpose of strengthening our ability to serve the customer and provide a solid future for our people.

However, our rate of expansion will not be beyond our ability to finance or manage to a consistent standard of quality.

Our aim is to conduct ourselves with honesty and integrity, being conscious of our image and with modest respect for our successes.

Our image is defined by the conduct of each of us.

Our aim is to build long-term relationships with our suppliers based on competitiveness, value, and mutual respect of objectives.

Our aim is to continually improve every aspect of our company, recognizing our responsibility to our customers, each other, our communities, and the environment.

What is the next step?

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You will receive an invitation to the online orientation within the next few weeks. Ensure you test your browser before participating in this workshop, as per the workshop instructions.

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After the orientation you will receive a user name and password to access the online learning platform.

C

Complete the learning plan before beginning your course work. Schedule a meeting with your manager to review and finalize the plan. Submit the plan to the program coordinator.

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Shortly after the orientation you will be asked to complete two assigned courses.

Complete these courses and resolve any technical or learning challenges.

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Canada Mexico Central & South America Chile & Argentina UK & Europe Africa Australia

Global Operations

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Keep in touch

General Inquiries Gord Houston Manager, Learning and Development (w) 250-558-3277 (cell) 250-308-6248 Gordon_Houston@kaltire.com