2022 Community Impact Report

2022

COMMUNITY IMPACT REPORT Goodwill Industries® of the Valleys • goodwillvalleys.com

To Our Community, Looking back at 2022, we are grateful for your support of Goodwill. Your donations, shopping, and partnership allowed us to help people achieve their fullest potential through the power of work and independence. This report provides a glimpse into our progress in 2022 toward our five-year strategic plan goals.

We strengthened operations through internal IT infrastructure and implemented a Pointof-Sale system for our stores. We developed our organizational culture with a team member-centered model by hiring Success Coaches across our territory. Our impact grew by creating opportunities for multi-generational services through our job training programs, older worker services, and youth programs. And we collaborated with new and past partners throughout our service area to grow opportunities and equity in our communities.

Our impact is only possible through the generosity of the communities we are honored to serve. With your continued support, we helped more individuals and families throughout our service area. Our achievements in 2022 allowed us to strengthen our commitment to the elimination of poverty and inspire all communities in our territory.

Thank you for your continued commitment.

Matt Churchill Goodwill Board Chair

Richmond Vincent Goodwill President & CEO

ECONOMIC IMPACT Goodwill Industries of the Valleys serves 35 Counties and 14 Cities in Virginia. Goodwill® is a social enterprise that works to empower individuals, strengthen families, and inspire communities through mission programs that help people achieve their fullest potential. Our 41 stores and e-commerce marketplaces provide hundreds of jobs, and contribute millions in tax revenues to the Commonwealth.

IN 2022 GOODWILL INDUSTRIES OF THE VALLEYS: EMPLOYED 1,095 VIRGINIANS PAID OVER $1.17 MILLION IN VA PAYROLL TAXES PAID OVER $2.3 MILLION IN VA SALES TAX Goodwill Industries of the Valleys • 2022 Community Impact Report • goodwillvalleys.com

Our Mission

EMPOWERING INDIVIDUALS • STRENGTHEN GOODWILL PROGRAMS FOR ADULTS AND SENIORS INCLUDE: Occupational Skills: • Healthcare Careers Training • Reentry Services • Workforce Innovation and Opportunity Act (WIOA)

Employability Skills: • Senior Community Service Employment Program (SCSEP) • Supported Employment

GOODWILL PROGRAMS FOR YOUTH INCLUDE:

• Project SEARCH • Youth to Work • Community School to Work Transition • Summer Employment Programs • YouthHQ • STEAM Camp • YouthBuild

Life Skills: • Discovery Services • New Vision • Organizational Employment

309

Youth participated in Goodwill programs.

Our Purpose THROUGH THE WORK OF GOODWILL, PEOPLE WILL HAVE THE OPPORTUNITY TO ACHIEVE THEIR GREATEST POTENTIAL.

Our Vision

ELIMINATE POVERTY

NING FAMILIES • INSPIRING COMMUNITIES

3,794

Credentials were earned by individuals participating in Goodwill programming.

1,411 $14.76 Average wage at placement

Scan or click to view our YouTube Success Story Videos

People were placed into competitive employment in the community through services provided by Goodwill.

42,964

People were served through Goodwill programs that provide life skills training, job skills training, employment placement, & support.

Goodwill Industries of the Valleys • 2022 Community Impact Report • goodwillvalleys.com

Your donations and treasure hunts support our free skills training and job placement services and help protect the planet!

13.5 Million Pounds of materials were kept out of landfills

$390,830

was collected at the registers with your Round-Up change!

Your pennies change lives and fuel our vision to eliminate poverty in VA!

3.3 million Sales transactions were rung up at our 41 stores

Donors dropped off goods and clothing

970,492 times

Thank you for shopping a

Just like revenues from our brick-and-mortar stores, online shopping at our e-commerce marketplaces supports the mission programs that help people in our local communities achieve their fullest potential. In 2022, our e-commerce team members handled hundreds of thousands of online orders. 88% of every dollar you spend in our stores or online, helps fund free services for thousands of youth, adults, and seniors in Virginia.

51,302

Orders placed on ShopGoodwill.com

304,346

Book orders placed on online marketplaces

and donating at Goodwill!

Goodwill Industries of the Valleys • 2022 Community Impact Report • goodwillvalleys.com

2022 AT A GLANCE 5-YEAR STRATEGIC PLAN

Community Surveys Goal-Setting & Strategic Direction Community Presentations & Partnership Engagement

DONATED GOODS RETAIL

Donation Pick-Up Service Launched with ReSupply New Point-of-Sale (POS) System for Retail Stores Grand Opening of Pulaski Attended Donation & Employment Services Center

MISSION SERVICES

Discovery Services Program Launched in Danville Youth Work Program Partnership in Lynchburg New Career Center in Staunton

MARKETING & COMMUNICATIONS New Website Launch Refreshed Branding New Commercial

MELROSE PLAZA

Initial Concept Plans Drafted Unveiling Event to Share Plans with the Community NW Roanoke Community Advisory Council Created

BUSINESS SERVICES

Expanded Production in Wood Fabrication Streamlined Efficiencies

Goodwill Industries of the Valleys • 2022 Community Impact Report • goodwillvalleys.com