2023 Community Impact Report

Community Impact Report 2023

Empowering people.

Inspiring communities.

Goodwill Industries® of the Valleys | goodwillvalleys.com

2 | Community Impact Report 2023

Doing good, thanks to

good people like you.

Richmond Vincent Jr. President & CEO

As we reflect on the past year, we are filled with gratitude and pride for what we have accomplished together. Thanks to your generous support, Goodwill Industries of the Valleys has been able to serve more individuals in our region, helping them achieve their goals of employment, training, education, and independence.

We have adapted and innovated to meet the changing needs of our communities. We have expanded our online services with My Career Advisor and continue to focus on Career Navigation for adults. We continue to offer services for youth, individuals with disabilities, and older workers. We have been diligently working toward our new Melrose Plaza project in Roanoke. We have also invested in our infrastructure, technology, and operations, to ensure that we can deliver high-quality services to our team members, clients, shoppers, donors, and community partners.

These are just some of the examples of how we have made a difference in the lives of thousands of people in our communities. We could not have done it without you — our loyal donors, shoppers, and partners. You are the reason we exist, and the reason we can continue to work toward our vision of eliminating poverty.

Matthew Churchill Chair, Board of Directors

As we look ahead to 2024, we are excited and optimistic. We have a strategic plan that guides our direction and priorities, and a talented and dedicated team that executes our plan.

We invite you to join us in our journey. And we thank you, from the bottom of our hearts, for your trust, generosity, and partnership.

Sincerely,

Richmond Vincent Jr

Richmond Vincent Jr.

Matthew Churchill Matthew Churchill

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Whether they work in e-commerce or donations, in the stores or behind the scenes, our team members are creating a better future for their communities. We value their contributions and foster a culture that promotes diversity and equal opportunity. For many, Goodwill is more than a job, it’s a calling. They know that meaningful work changes lives.

Our greatest treasures?

Our team members.

941

Number of Virginians employed

240+

Team members with 5+ years tenure

$

2 over

minimum wage

That’s what our starting team members earn

1.041M

$

Virginia payroll taxes paid

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At Goodwill, our vision is bold and audacious: End poverty. To do that, we help people find a job, train for a better job, or earn life skills that help them live more independently.

You are a vital part of that vision. When you uncover one-of-a-kind treasures, you

become more than a shopper — you become a job creator. A champion for a greater cause.

You are strengthening the community for everyone, including yourself.

We don’t just sell clothes.

We change lives.

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Goodwill Programs for Adults and Seniors Include: Occupational Skills • Career Navigation • My Career Advisor Employable Skills: • Senior Community Service Employment Program • Supported Employment Life Skills: • Discovery Services • New Vision • Organizational Employment

Goodwill Programs for Youth Include: • • • • • • •

Project SEARCH Youth to Work Community School to Work Transition Summer Employment Programs YouthHQ STEAM Camp YouthBuild

24,565

People served through Goodwill programs

355

People placed in competitive employment

2,458

Credentials earned by individuals

685

People served by My Career Advisor

$

45,811,078

Sales transactions rung up

$

2,310,629

Sales tax paid

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Who knew cleaning out your closet could impact an

entire region?

Your Goodwill donations and purchases help provide jobs and vital services. Talk about a rewarding shopping experience! Every year, thousands profit from our job training and placement. So, keep

buying the secondhand clothes you love. Your neighbors love the second chance they provide.

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39

Number of stores

973,378 Donations made

11,448,930 Pounds of materials left out of landfills

$

351,763

Round-Up Change

44,411

Orders placed at Shopgoodwill.com

257,212 Book orders

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A transformational year.

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Recap of 2023 Donated Goods Retail • Grand opening of Charlottesville Pantops attended donation center • Implementation of new efficient donation processing system in stores • Construction of new Forest Store in Lynchburg Mission Services • Implementing My Career Advisor online services • Implementing Career Navigation services Business Services • Expanded production in wood fabrication • Streamlined efficiencies through consolidation • Established grocery store business plan for the Market on Melrose Melrose Plaza • Finalized partners for initiatives, including Bank of Botetourt for banking services • Established Melrose Plaza Advisory Council • Construction began in November with an official groundbreaking event • Established branding for the Market on Melrose and the Wellness Center

10 | Community Impact Report 2023

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Goals for 2024 Donated Goods Retail • Grand opening of new Forest Store in Lynchburg • Continued implementation of new efficient donation processing system in some stores • Implementation of donor and shopper loyalty programs Mission Services • Relocated Roanoke program offices to Thirlane Road • Focusing on Career Navigation services • Continued utilization of My Career Advisor online services • Continued focus on delivering quality services with the ultimate goal of eliminating poverty Business Services • Expanded production in wood fabrication • Streamlined efficiencies • Focus on manufacturing as career path Melrose Plaza • Major legislation passed for operating The Excel Center® • Continued construction • Official Market on Melrose grocery store grand opening in late 2024

More than a store.

A mission.