Monthly Report October 2025
MESSAGE FROM DONN
CORE VALUES – PROMOTE ACCOUNTABILITY
MISSION
Prioritize People:
• We began meeting weekly with United Way Suncoast to identify the impact the government shutdown will have in our community and to discuss resources available to those affected.
• We partnered with the Ops team to provide children's books to a local organization that hosted a Halloween event in Village of the Arts
• We successfully surveyed a group of 100 Team Members utilzing the CFBP Measuring Financial WeliBeing assessment
Promote Accountability:
• We submitted our first quarterly report to United Way Suncoast
• We submitted our first quarterly report for the Accenture grant
• We began meeting bi-weekly with GIPB Operations Leadership to monitor progress on the Role Model Worker program
Pursue Excellence:
• We worked with Donn and Accounting to complete our 2026 budget.
• We worked with Lisa Mason to support her training plan, including multiple check-ins to ensure progress and a plan for Lisa to visit GIMI in December.
• We closed out all open Mission projects in Asana.
GIMI OPERATIONS
Holiday New Goods:
It’s hard to believe the holiday season is already upon us. Our teams have been diligently preparing, crafting festive and engaging displays across all locations. Below, you'll see how the Honore team has elevated their presentation to the next level. Great job!
October Updates:
As of October, all locations are now open daily from 8:00 AM to 8:00 PM, providing our customers with greater flexibility to shop and donate. The extended hours have already proven impactful, with over 3,000 shoppers visiting within the first hour creating expanded opportunities for our teams to deliver exceptional customer service and helping shoppers discover great deals even earlier in the day.
In addition, we’ve advanced the start of our rotation sale by one day, giving customers earlier access to unique finds before they’re gone.
GIPB OPERATIONS
October Uptick in Shopper Traffic:
October saw steady foot traffic increases with transactions up 19% over LY and 10.5% over September. This was largely driven by our extended hours and additional newsletter discounts. The teams began getting into the holiday spirit (seen below) and started Q4 with a $4.5 month resulting in $376,539 of additional mission impact above plan.
TLC Learning Event:
Thank you to all who participated in October's TLC Meeting. Our Regional Directors did a tremendous job in leading sessions surrounding key competencies and essential leadership skills. The team engaged in various breakout sessions and feedback was overwhelmingly positive. Action items include additional training to be rolled out for both future and existing leaders along with an evolution to our LDP training curriculum. Our Goodwill leaders and support departments are committed to continuous growth and empowering our leaders to drive impact.
Human Resources
Wellness
Reminder
Challenge 1: November Gratitude
Journaling Challenge
Throughout November, take a few minutes each day to reflect on and write down three things for which you are thankful. At the end of the month, submit your log to benefits@gimi.org or benefits@gipb.org for a chance to win a $25 gift card.
Did you know that new hires and rehires are auto enrolled in our 401k?
Visit the SharePoint to review the SOP for more information! (HR 510)
Open Enrollment for 2026 has officially closed. Below is a snapshot of team member engagement:
➢ 417 team members were carried over with no changes
➢ 3 team members terminated their coverage
➢ 29 team members newly enrolled in a medical plan
This brings the total number of active team members enrolled in a medical plan to 446, reflecting a 4.5% increase in participation. Overall, 29% of team members are currently enrolled in medical coverage.
Halloween was a Ghostly Good Time in HR! We are friendly ghosts with helpful hearts Remember, HR is always here to assist!
Human Resources - Retention
Remaining in top 3 positions with highest turnover:
1. Cashier, 2. Pricer, 3. ADC Attendant
➢ T/O - 3.9%, down from previous month of 4.3%.
➢ 90-day retention – 82%, up from previous month
➢ Turnover YTD – 52%
➢ Retention – 48%
Remaining in top 3 positions with highest turnover:
1. Cashier, 2. Donor Greeter, 3. Sorter/Hanger
➢ T/O - 6.2%, up from previous month of 5.9%
➢ 90-day retention – 77%, same as previous
➢ Turnover YTD - 68.5%
➢ Retention – 31.5%
TALENT Spotlight
Good Partner Coach Jessica Pineda and Talent Acquisition Manager Grace Cid represented our organization at Desoto Correctional Institution’s Reentry Seminar on October 22nd. They presented to more than 25 inmates preparing for release within the next six months, sharing career opportunities, job readiness tips, and insights to support successful re-entry into the workforce.
GIMI Update
• We currently have 42 open positions;
• We welcomed 21 New Team Members. A decrease from the previous month!
• We did lose 5 of these new hires.
GIPB Update
• We currently have 65 open positions;
• We welcomed 34 New Team Members. A decrease from the previous month!
• We did lose 4 of these new hires.
GIPB NHO
GIPB official launched Virtual New Hire Orientation on October 27th for all New Hires.
Referral Reminder:
Know someone who would be a great fit for our team? Refer them today!
New Team Member
Grand Total for October 55
SAFETY & RISK
Safety and Risk:
Congratulations to Will Johnson on his recent promotion to Director of Safety & Risk Management, supporting both GIMI & GIPB.
Continue to be diligent about reporting incidents and injuries immediately. Thanks to everyone's hard work, we are seeing a shift in costs per claim going down and improvement with timely reporting. Keeping our Team Members safe is our priority, communication is key.
Audits:
As we continue to document for improvement each month, the monthly Internal and Safety audits are valuable tools for our leaders to utilize and ensure your location aligns to our SOPs, policies and processes.
Communicate to your teams in your required daily huddles, our teams learn from our communication to them, so let's keep them in the know.
Continue to check the restrooms and dressing rooms daily, locations without cameras are prime locations for incidents and accidents, let's be intentional in keeping our customers, donors and shoppers safe.
Loss Prevention:
We continue to see several over/shorts with cash handling. With the busy season upon us and the Holiday season approaching, following our cash handling process is critical.
• Always count change back to the penny
• Use the provided cash mate when counting your money and have a witness
• When having a cash pull, count your cash pull to your leader and use the white envelope provided
Do not place yourself in harm's way
• If you see something, say something
• Utilize your LP team and HRBP's
• Be the best witness and document
• Practice world class customer service
LEARNING & DEVELOPMENT
GIPB:
We’re thrilled to welcome Michael Loguidice to our Learning & Development team! Michael brings a wealth of experience in instructional design, facilitation, and digital learning strategy, with a proven record of driving transformation across organizations. His creativity and passion for leveraging technology to make learning engaging will be a huge asset to our team.
Please join us in giving Michael a warm welcome we’re excited to have him onboard and can’t wait to see the innovation and energy he brings to our L&D initiatives!
GIMI:
• Congratulations to Lina Silva on her promotion to L&D Coordinator. In her new role, she'll still be supporting JPL, but also POE, and LDP on the GIMI side.
• Congratulations to Rosalba Bestard at North Port for graduating from the JPL Program last month!
Projects and Collaboration:
• MOU drafts in progress with Indian River State College, Chuck Shaw, Sarasota Tech, USF
• Build out Asana training modules with PM team
• Functional module project: BB and Bookstore updates are being worked on
• New Core Values module created
• We visited 9 new locations in October and onboarded and trained the JPL team members
• Let's congratulate Magdalena Yepez and Carlos Acosta from Ecommerce, as they are our first JPL TMs to advance a level at GIPB!
• There are 3 LDP2 sessions open for registration, so if you already attended LDP1, reminder to check your GoodwillU account and register for classes!
• We had 10 JPL participants move up a level in Speexx in October! Please join me in celebrating their achievements!
• CC: Gloria Cruz
• Honore: Ivan Perez, Yamiley Gonzalez, Kesner Fenelus, Yanet Sosa, and Taidy Reyes
• Clark Bookstore: Paula Achile Norena
• Arcadia: Yorlenys Rodriguez
• Mecca: Eliodoro Moreno
• North Port: Maidelin Hernandez
• Partnered with IS and HR on creating new training videos for upcoming trainings
• Built out LDP2 sessions for GIPB
• Gap Analysis meetings with leaders in prep for LDP Workshop
• Built an Agiloft training module out for Risk
Classes start in January for SCF and enrollment ends soon!
Gives us a call if you have any questions!
REAL ESTATE / FACILITIES MAINTENANCE
GIMI & GIPB RE Pipeline:
GIMI FM 30-Day:
GIPB FM 30-Day:
INFORMATION SERVICES
Infrastructure Optimization:
• File Share Migration: The project is currently underway, with Project Management now engaged to support communication and timeline coordination. Additional updates will be shared as progress continues.
• This initiative will eliminate the operational strain caused by legacy file shares, enhance accessibility, and deliver a more secure, scalable, and collaborative environment for all teammembers.
• GIMI Credit Card Terminals: The following locations have had new credit terminals installed successfully:
• 0293 (Ranch Lake GGC)
• 0295 (Cortez GGC)
• 0284 (Arcadia GGC)
• 0286 (Mecca GGC)
• 0260 (Honore GGC)
• 0290 (Corporate Campus GGC)
• 0283 (North Port GGC)
• 0287 (North Port Bargain Barn)
• 0250 (Rialto GGC)
Team Development:
• Managed Services: Our team resolved 42 tickets for our technology support customers.
• Our team has begun the interview process for a new Desktop Support Technician I position on the GIMI team!
Innovation & Emerging Technology:
• The Help Desk team leveraged conversational AI to update automated attendants at each location with revised hours and key information, aiming to reduce operational impact from incoming calls.
• Onboarding Experience Enhancement: Our team is collaborating with all administrative support departments to digitize, automate, and streamline the onboarding process.
• This initiative aims to improve visibility, foster transparency, and provide leadership with a single-pane view into each new team member’s onboarding journey.
Incident Management:
Help Desk Team
• 1476 Tickets Resolved
• 97.22% SLA Compliance
• 6h 13m AVG Resolution Time
• 99.23% Customer Satisfaction (131 responses)
Business Intelligence Team
• 185 Ticket Resolved
• 93.4% SLA Compliance
• 1d 9h 35m AVG Resolution Time
A huge thank you to all of our team members that have submitted customer satisfaction surveys! Your feedback is critical to our success, so keep sharing your experiences!
PROJECT MANAGEMENT
Asana Updates
• What's new in Asana - October 2025
• October 2025 Asana Release Notes
Collaboration/Team Updates
• GIPB: Stuart ADC and Bookstore is over 60% complete. Projected opening November 2025!
• GIMI: Longboat ADC and Bookstore has made significant progress. Construction is nearing completion, opening date coming soon.
• In October the Project Management team supported multiple teams including Community Engagement, Accounting, Information Services, GIPB DGR, MDS, and more.
PM Analytics
• The PM team is currently supporting:
• 8 Enterprise projects (0 since LM)
• 4 GIMI projects (0 since LM)
• 5 GIPB projects (+1 since LM)
• In October, cross-functional teams completed:
• 125 Tasks (+47 since LM)
Asana Training and Onboarding Update
• We’re partnering with Learning & Development to improve Asana onboarding and training! The enhanced experience launches in next month’s update, stay tuned!
• As a quick reminder, please continue using the project update forms to track and report progress. These forms are accessible directly within the project or via the Project Management SharePoint page. Please reach out to @Brittany Goitiz or @Jeff Garboden with questions.
• Since 1/1/25, Cross-functional teams have completed:
• 1,372 Tasks
• 19 Projects
COMMUNITY ENGAGEMENT SUPPORT &
RECOGNITION
• Met with a representative from Florida Atlantic Athletics about a potential partnership.
• Donn interviewed with a reporter from the Observer on our new LBK bookstore.
• Our friends at the Marauders brought Marty by to donate.
• Attended a Fundraising & Development class at the Manatee Community Foundation.
• Ann and Dorothy attended the NAACP Freedom Dinner
• We hosted a group of 18 students from New Gate School for a lunch and learn.
• All honorees for the 2026 Ambassador Luncheon have been notified, and we have begun filming with our videographer.
• Met with the Town of Longboat Key Mayor.
• Met with a representative from SMH Women and Children's division.
• Donn, Melissa, Alexa, and Katie attended the Longboat Key Chamber Awards Banquet.
• Donn, Melissa, Alexa, Kevin, Margie, Angela, Bill, Sara, Sandy, and Donna attended the Sarasota Chamber Annual Membership luncheon.
• Donn spoke on a panel about workforce and affordable housing at the Manatee Tiger Bay monthly meeting.
• Melissa attended the SRQ Magazine Women Who Roar annual luncheon.
• 84 Heart Cards were sent in GIMI and 16 in GIPB. There was a total of 10 random gift card winners.
• 7 GIMI and 6 GIPB team members submitted Bright Ideas.
• We delivered 32 90-day pins in GIPB and 32 in GIMI.
• 138 team members were mailed a birthday card.
• 14 Core Value Awards were recognized.
• At GIMI, 32 donations with personal items were received and researched. At GIPB 4 were received.
• WESA adjustments were completed for OPS – a total of 149 adjustments.
• 156 new subscribers were added to our newsletter list.
• 109 online review replies were completed.
• 13 new Role Model Worker Certifications were completed in GIPB.
• Notary services were provided throughout the month.
• Hospitality and travel assistance throughout the month for both GIPB and GIMI.
• Submitted 18 meter readings for Dex Imaging.
• 15 supply orders were placed.
MARKETING
iHeart Media Campaign:
• First full month of a new media campaign for GIMI with iHeart Media.
• Campaign uses multiple channels that let us measure how many customers came into our locations after they clicked on an ad (leveraging geofencing).
• Goal is to build a scalable strategy that can apply to any territory, testing with GIMI first.
• Campaign results since launch:
• Store Visits: 1222
•
Share on Social:
• October Final Standings: A strong finish with 17 total entries from 11 teams! Special shoutout to Tara Bookstore for leading the month.
• Looking Ahead: Let's carry the momentum into November! A key focus is boosting content from our Palm Beaches (GIPB) region.
Holiday Reminder: For timely posts, submit holiday content before 3:30 PM on the event day.
• View the Full PDF HERE
MISSION DEVELOPMENT SERVICES
GoodwillU:
• One new contract was signed this month and we look forward to supporting implementation in November.
• We anticipate another new contract being signed in November after hosting a visit.
• The team prepped to present at the Connect Conference next month.
WESA:
• Continued data validation for Goodwill of South Florida and Goodwill of Northern New England.
• We continued development work to update the WESA user interface, as well as related training and materials.
Community Engagement:
• Preparations are underway for GII DGR Learning Event in February 2026.
• We continued to support Second Heart Homes in a Risk Assessment and hiring for a position, and plan to phase out support in November.
THANK YOU!
