February 2026
MESSAGE FROM DONN
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DONN ABC7 INTERVIEW
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MONTHLY
RESULTS GIMI & GIPB DGR - 2/1/2026 to 2/28/2026
MISSION
Partnership Activities
• All Faiths Food Bank move-in at Selby
• Upwardly Global
• Wilderness Technology
• Enterprise Mobility
MDS
and Community Outreach
• Memphis Goodwill
• Leadership Manatee
• Community Foundation of Sarasota
• Habitat for Humanity Manatee
• Central Virginia Goodwill Success Coaches
Team Training
• Visit from Karl Tomecek
• GIMI Training on LiftUs
• Team Training on a Power app for tracking emergency assistance
GIMI OPERATIONS
Goodwill International Inc.
February was a very busy and exciting month. We were honored to welcome more than 150 of our Goodwill friends to town for the Goodwill International Inc. DGROLE event.
Thank you to all the stores that helped with many last-minute tour requests. A special thank you to the Cortez team for hosting several days of river tours and meaningful conversations throughout the week.
It is always an honor to share our Goodwill story and highlight the amazing work we do every day. None of this would be possible without the hard work and dedication of our team members.
Milestone Dinners
Last month, we also had the chance to celebrate some great milestone dinners. Congratulations to Tara, Clark, Albee, and the Arcadia team on reaching these important milestones. We are proud of you and thankful for all the hard work you do every day.
Team Meetings
Many teams held their team meetings in March. It is always great to see teams come together to celebrate and recognize all they have accomplished.
The Rialto team is pictured above before breaking into smaller groups. The Laurel team also had some fun by turning the game “Head, Shoulders, Knees, and Toes” into a challenge while practicing their listening skills. It was a quick, fun way to learn and connect as a team.
GIPB OPERATIONS
Celebrating Jackie Lovitt
This month, we celebrated Jackie Lovitt and her 23 years with Goodwill, most recently at our Oslo location. Over the years, she worked in many roles and locations. Jackie showed our core value of Prioritizing People in how she treated team members, donors, and customers. We wish her a happy retirement.
Leadership in Action
Lucas gifted notebooks to the leaders with their Leadership Vision Statements on the cover during our DGR Leadership Meeting at North Ops, reinforcing the commitments made during the LDP3 journey.
Abra completed HCP training with Safety Champions during this month’s Risk Management Meeting and announced the rollout of updated signage and material movement labels.
Village Commons ADC
Village Commons Attended Donation Center opened February 27th at 931 Village Blvd. #901 in West Palm Beach. This new location reflects our ongoing commitment to Pursuing Excellence as GIPB continues to grow.
HUMAN RESOURCES
Q1 Wellness: March 1 - March 31, 2026
March Meditation Challenge
Meditation is a practice that helps focus or clear your mind, reducing stress and anxiety while promoting relaxation and overall well-being. During the month of March, commit to 5 minutes of daily meditation.
• Find a quiet place to sit, focus on your breathing, and try to clear your mind.
• Log your daily progress.
• On March 31, send your log and a note that describes how the daily meditation helped you throughout the month to benefits@gimi.org or benefits@gipb.org .
• We will award one $20 gift card for every 10 participants.
Launch of Electronic Exit Interview Effective March 8, 2026
As part of our continued efforts to improve communication, gather meaningful feedback, and strengthen the employee experience, we will be launching our Electronic Exit Interview. This new process allows departing team members to easily complete their exit interview electronically, helping us gather valuable feedback and improve our workplace experience.
FLU SHOT = REWARD! (1/1-3/31)
Get your flu shot and submit proof to benefits@gimi.org or benefits@gipb.org for a $10 gift card!
HUMAN RESOURCES - RETENTION
Trends
Remaining in top 3 positions with highest turnover:
• Pricer, Cashier, ADC Attendant
• Month - T/O – 6.0%
• NH Retention – 87%
• 90-day retention - 81%
• YTD Turnover 5.6%
Remaining in top 3 positions with highest turnover:
• Cashier, Donor Greeter,, Pricer
• Month - T/O – 8.0%
• NH Retention – 81%
• 90-day retention - 76%
• YTD Turnover 7.8%
TALENT
Spotlight: Donna Evans
Welcome Danielle Bever and Alyssa Lothrop…Recruiting Specialists on our Talent Team! Check out the full Talent Team matrix for contact information.
GIMI Update
• February - we opened 83 positions, including 40 replacement roles and 43 additional roles. (21 for Triple Diamond)
• We currently have 68 vacant positions.
• We welcomed 44 new team members (6 NH separated)
GIPB Update
• February - we opened 77 positions, including 44 replacement roles and 33 additional roles.
• We currently have 79 vacant positions.
• We welcomed 55 new team members (8 NH separated)
Total New Team Members for December: 99
Talent Matrix Updated
As our teams grow so does the Matrix. Updates have now been posted.
Note: There is only one document. #OneTeam
• SharePoint > Talent > Talent Matrix
SAFETY & RISK
Welcome
Join us in welcoming Sara Blackwell as she joins the Risk Management team as the new QA Director. Sara bring years of knowledge with a strong legal background. We are excited to have her as part of the Goodwill team.
Training
In line with our core value of Promoting Accountability, Thank you Abra for partnering with Risk and demonstrating a great HCP (Household Chemical Product) breakdown training activity during the February Risk Management Meeting. Continuous training and communication are paramount as we are all accountable for safety. Following this structured process saves items from going to the trash and protects our TM's, Customers, and Environment.
Audits
Communication is critical to our success.
• Share your knowledge and ask questions: The monthly Risk management meeting is a great venue for that communication
• Daily huddles keep our teams in the know and part of the team
• Ask your auditors to do a walk through with you separate from your audit, ensure compliance
• Wearing gloves at the donor door and ADC is required
• TM's must work in the role that matches their job description and only use equipment they have been trained on
Loss Prevention
Store leadership is an extension of your support departments (HR, Safety & Risk, LP etc.) If you see something, say something.
• Goodwill does not provide camera footage to customers on request. If the customer has filed a police report, once the officer has reached out to our LP team and requested the footage in writing, the LP associate will then work with the requesting officer.
• Document all suspicious activity but never put yourself in harms way.
• Pay attention to detail, glasses, height, mask, gloves, weapon, skin color, sex, age, shoes, prints or patterns, etc.
• Keys are an important part of your location's security; leadership must be diligent and intentional as a key carrier.
Example: Who is this masked man?
LEARNING & DEVELOPMENT
GIPB
Please join us in welcoming Saskya Altieri as our new Learning & Development Generalist!
Saskya holds a Master of Education in Curriculum and Instruction and brings a strong background in teaching, facilitation, and curriculum design. She has served as an Adjunct Instructor at Palm Beach State College and a High School English Teacher, where she led engaging, student-centered learning experiences.
We are excited to have Saskya support the growth and development of our team members. Please join us in giving her a warm welcome!
We had 2 JPL participants move up a level in Speexx in January! Please join me in celebrating their achievements!
• Yarima Diaz – Gulfstream and Clarisa Mayen –Forest Hill
Thank you to Francisco for supporting with DGR Training for Saskya and Michael!
GIMI
Michelle Pinkey (Ranch Lake) completed her Keys to Effective Communication Class in Ed2Go!
We had 5 JPL graduates in February!
Please join me in celebrating their achievements! We look forward to celebrating them all at the next breakfast!
• Paula Achile Norena – Clark Bookstore, Jesus Baracaldo – Cook ADC, Dayquelin Marichal – Honore, Osmadiy Mantilla –Honore, and Ivan Perez – Honore
• In partnership with Mission and IS, we hosted an overview training for the GPCs on their new tool coming soon!
NEW L&D Fresh Service Ticket –
Training Requests:
How We Support You: Whether you need a quick resource, a training session, or help developing something new, our team is here to support.
Our Consultative Approach: We don't just create materials we partner with you. When you submit a request, we take time to understand your goals and challenges so we can recommend the most effective learning solution. The result? Targeted training that supports your team's success and aligns with Goodwill's mission.
Quick how-to video here of how to submit these requests: L&D Help Desk Request Demo.mp4
Projects & Collaboration
• Signed contract for 360 project launch
• Enhanced LDP2 workflow by standardizing, surveys, assignments and re-registration process
• LDP2 content support with HR
• Integrated Teams into GoodwillU for streamlined LDP bookings with IS
• Attended GII Digital Skills Session on new tools
REAL ESTATE & FACILITIES MAINTENANCE
GIMI & GIPB Pipeline
GIMI 30-Day:
GIPB 30-Day:
INFORMATION SERVICES
Infrastructure Optimization:
Internet & Network: The IS team has improved the network routes between our locations to the corporate office that brings modern security and improved network redundancies.
Innovation
&
Emerging Technology:
The Business Intelligence team has made numerous improvements to efficiency and cost optimizations in backend processes and servers for WESA. This new support structure will enable the team to take further advanced actions in near real time while expanding data collection capabilities.
Incident Management:
Help Desk Team
• 1,341 Tickets Received
• 1,431 Tickets Resolved
• 89.66% SLA Compliance
• 23hrs AVG Resolution Time
Welcome New IS Team Members!
We like to welcome new members to our team:
Skylar Stone: Desktop Support Technician
Christopher Xavier: Desktop Support Technician
Johnny Cromwell: Technology Support Coordinator Congratulations!
Join us to congratulate Jorge Abdul Hernandez has been promoted to ITSM Platform Administrator. His new role focuses on improvements of automation and workflow efficiencies across our helpdesk platform and other IT Software Management tools.
Team Development:
Team Certifications in Progress:
• Cisco Certified Network Associate (CCNA)
• CompTIA A+ (Part 2)
• CompTIA Network+
• IAPP Artificial Intelligence Governance Professional (AIGP)
• Microsoft Certified: Azure Developer Associate
Business Intelligence Team
• 213 Tickets Received
• 193 Tickets Resolved
• 87.56% SLA Compliance
• 17hrs AVG Resolution Time
PROJECT MANAGEMENT
Asana Updates
• What's new in Asana – February 2026
• Asana Release notes – February 2026
PM Reminder: Status Updates
• Need to submit an update for a project? Navigate to the Project Management SP site and locate the department status update form section. Identify the project you need to submit an update for. Follow the link to the Asana form to complete your update!
• Feel free to reach out to Jeff Garboden or Brittany Goitiz for additional support
Collaboration Analytics
Enterprise Project Updates:
• HR Helpdesk improvements continue as the team begins the onboarding and offboarding environment
GIMI Project Updates:
• NEW - Kicked off Triple Diamond Logistics project. (See photo below)
GIPB Project Updates:
• NEW - Village Commons ADC opened on February 27th!
• Be on the lookout in Quarter 1 and Quarter 2, two new ADCs coming
• Progress is ongoing at NOPS with the installation of the new horizontal baler
• The PM team is currently supporting:
o 10 Enterprise Projects
o 3 GIMI Projects
o 6 GIPB Projects
• In February, cross-functional teams completed:
o 226 Tasks
• Since 1/1/2026, cross-functional teams have completed:
o 333 Tasks
o 4 Projects
COMMUNITY ENGAGEMENT/SUPPORT & REC.
Community Engagement
• Bradenton Kiwanis Meetings (Chelsea)
• We hosted Leadership Manatee at the CC and were able to present a modified Lunch and Learn as well as tour the group
• Leadership Manatee Alumni Social (Chelsea)
• Argus Foundation Social (Chelsea)
• Sarasota Chamber Leadership Conference (Chelsea and Sara)
• Met with Habitat for Humanity of various possible collaborations
• Met with Pace Center for Girls
• Community Ambassador Luncheon work continued
• Embracing our Differences Annual Luncheon (Donn, Melissa, and Alexa)
• Hosted a Lunch and Learn for the CS&L
• Donn was a guest on ABC 7 Noon News to highlight our 2025 Impact
• Attended the Manatee Chamber Annual Awards (Melissa, Alexa, and Kevin)
Support & Recognition
• 89 Heart Cards sent in February
• 12 Bright Ideas were submitted
• 47 team members received their 90-day card & pin
• 114 team members received a birthday card
• 8 Role Model Worker letters were sent
• 23 Core Value Awards
• 35 donations of personal items were received and researched
• 161 new subscribers were added to our newsletter
• 147 WESA adjustments completed
• 116 online review replies
• Supply orders, notary services, and printing completed throughout the month
• Hosted annual Budget Buster Lunch
• Milestone dinner for Tara, Clark, and Albee
• Arcadia Milestone dinner
MARKETING
Marketing Helpdesk 2/1/26 to 2/28/26
Tickets Received:
60 ↓ 112 Prior Month
GIMI: 36 | GIPB: 24
Palm Beach and Treasure Coast (East Coast)
Tickets: 13 ↑ 12 Prior Month
7 | GIPB: 6
Manasota (West Coast) 2/1/26 to 2/28/26
| GIPB: 0
Tickets Resolved:
45 ↓ 97 Prior Month
GIMI: 28 | GIPB: 17
Newsletter Contacts
Share on Social By the Numbers
• 14 total entries • 4 first-time sharers Top Teams • Tara Bookstore • Cortez GGC • Arcadia GGC March Social Star Award Winner!
Dakota Coleman (Arcadia GGC)
$25 gift card
MISSION DEVELOPMENT SERVICES
Partner Engagement
• Hosted GII's DGR Learning Event. Participants had the opportunity to be in one of three tracks: CEO, DGR, or Talent & People. We provided hands-on training and tours at our Cortez GGC.
• Followed up with fifteen potential partners as a result of engagement during the conference for a number of support services.
WESA
• Provided multiple demos as a result of engagement during the GII DGR Conference
• Continued support calls with Goodwill Miami, and scheduled Executive training for March
• Worked with a number of partners on dashboard optimization
• Completed break fixes within the platform and provided ongoing training, including updating and enhancing automations
GoodwillU
• Sara Gingery, Lucas Weber, and Angela Gerholdt presented at GII's DGR Learning Event in the Talent & People Track
• Continued to meet with new Goodwill Tulsa for launch of GoodwillU
