September 2026
MESSAGE FROM DONN
MONTHLY RESULTS GIMI & GIPB DGR - 9/1/2026 to 9/30/2026
MISSION Mission Events in September
New (or renewed) Partnerships
Other Activities
• Veterans’ Task Force Meeting
• Unidos Now
• One Stop CARES Mission Match Event
• Bridges of Florida
• Two mission team members attended MOLE in Hollywood, Fl
• CASL • Bradenton Village/Tunnel to Towers
• Operation PAR • Dogs, Inc. • Bradenton Housing Authority
• Manatee REACH
• Mission wrapped up our budgeting work • Ongoing work in LiftUs: Governance meetings, new feature additions, and working on reporting for LiftUs • Accessibility Team Meeting
GIMI OPERATIONS 3rd Quarter Results
It’s hard to believe we’ve already entered the fourth quarter of 2026. As we reflect on an outstanding third quarter, I want to extend a sincere thank you to our entire team for your dedication and commitment to excellence. Your focus on delivering an exceptional customer experience and maximizing donor and transaction value continues to drive strong results across our organization. Through your hard work, attention to detail, and commitment to our mission, we achieved excellent Q3 performance and have built strong momentum as we head into the final stretch of 2026.
Honore Sales Floor Reset
Bi-Annual Keyholder Meeting
A sincere thank you to everyone who helped bring our Honore expansion to life. The updated layout, enhanced appearance, and additional hardlines selling space will help us better serve our shoppers while creating new opportunities for sales growth.
September also provided an opportunity to bring our keyholders together for our bi-annual Keyholder Meeting. It was a great day of collaboration, learning, and connection as team members from across the organization shared ideas, strengthened relationships, and continued building the skills that drive our success.
GIPB OPERATIONS Sales Milestone:
Westlake 5K
Collaboration in Action
Thank you to the team who represented GIPB at the 3rd Annual Westlake 5K benefiting the Tunnel to Towers Foundation. The event provided an opportunity to connect with residents, support a meaningful cause, and introduce community members to our new Westlake Attended Donation Center.
Our Risk & Safety and ADC teams recently came together for two collaborative training sessions focused on strengthening NetTrack reporting. By sharing knowledge and best practices, both teams demonstrated how strong partnerships help move GIPB forward.
One Team. One Mission September marked a significant milestone for GIPB, generating more than $4.98 million in sales and leading the organization in total sales for the month. This achievement reflects the dedication of our team and the momentum GIPB continues to build. Thank you for everything you do each day to advance our mission. Your hard work, commitment, and focus on continuous improvement made this accomplishment possible. Congratulations on a recordsetting month!
ShopGoodwill - Visit GIPB's E-Commerce team recently welcomed LaNina Stassinis, Seller Engagement and Operations Manager for ShopGoodwill. Visits like these strengthen partnerships, encourage knowledge sharing, and help us continue pursuing excellence.
HUMAN RESOURCES August Wellness Challenge Winner!
Q4 Wellness - October Screen Break Challenge: October 1 – 31, 2026 Take a 5-minute screen break every hour to focus on eye health and mental clarity.
To participate: • Complete the screen break tracker • Let us know how this helped • Email to benefits@gimi.org or benefits@gipb.org
Douglass Johnson – Rialto GGC Fuel Your Body by including fruits & vegetables in one meal per day!
Monthly Wellness Newsletter
HUMAN RESOURCES - RETENTION
GIMI
Year to Date Trends Top 3 positions with highest turnover January September: • Cashier, Pricer, Material Handler • Month - T/O – 4.8%
2026 T/O YTD -40.0%
• 90-day retention – 79.9%
GIPB
• NH Retention – 97.6%
• Month - T/O – 6.4%
• YTD Turnover 35.3%
Top 3 positions with highest turnover January September: • Cashier, Donor Greeter, Pricer, • NH Retention – 97.4% • 90-day retention – 80% • YTD Turnover 45%
TALENT ACQUISITION GIMI Update
GIPB Update
Referral Bonus!
We opened 85 positions in September:
We opened 100 positions in September:
• 53 replacement roles • 32 additional roles
• 55 replacement roles • 44 additional roles
We all know great people, so why not get rewarded for bringing them to Goodwill?
We currently have 58 vacant positions
We currently have 57 vacant positions
Referral bonus: • Non-leadership = $100 • Leadership = $250
*Team member must put your name as a reference and work 30 days to qualify.
SAFETY & RISK MANAGEMENT Safety and Risk Management
Audits
We are pleased to share that the Solink platform has now been successfully implemented across both GIMI and GIPB locations. In conjunction with this rollout, additional cameras have been installed at numerous sites to strengthen our security infrastructure and further support the safety and well-being of our team members, customers, and assets.
Kevin had the opportunity to attend the quarterly Risk Team Meeting for both GIPB and GIMI in person alongside the GIPB team. Together, the team focused on advancing our organizational values of Prioritizing People and Pursuing Excellence through strong partnerships, ongoing training, effective communication, adherence to policies and procedures, and continued growth through Promoting Accountability. The meeting also provided an opportunity to celebrate team members Paulette, Lifonda, and Andria, who celebrated birthdays that week, recognizing their contributions and commitment to the organization. Additionally, Brendan, Paulette, and Andria joined the Operations and ADC Leadership teams for lunch, further strengthening relationships and demonstrating the value of collaboration.
Loss Prevention
Through September 2026, both GIMI and GIPB continued to demonstrate a strong commitment to Prioritize People by maintaining safe, and well-controlled environments for team members, program participants, shoppers, and donors. GIMI achieved a 97% YTD Internal Audit Index and 96% YTD Safety Index, while GIPB maintained a 89.8% YTD Internal Audit Index and 94% YTD Safety Index. These results reflect a continued focus on operational excellence, risk reduction, and compliance practices designed to protect people, strengthen the customer experience, and support mission delivery across both territories.
During September, our Loss Prevention focus centered on collecting price tags left behind in fitting rooms and incorporating them into monthly reporting. This effort helps identify opportunities to strengthen processes and procedures that reduce inventory loss.
Finally, a sincere thank you to Jamie, Jerry, and Beau for their dedication and hard work across our broad territory. Your ongoing commitment to keeping our team members safe, protecting organizational assets, and supporting our locations is greatly appreciated and continues to make a meaningful impact across the organization.
LEARNING & DEVELOPMENT Congratulations, Lina!
Pursuit of Education Stars!
Lina has been promoted to Learning Program Specialist! In her new role, Lina will continue to support with Jobs Plus Language, Pursuit of Education and now also Role Model Worker.
Collaboration • Attended Reach Manatee event with Mission to see how Goodwill can support the county reach their goal to get more residents completing higher education. Glad to say we are playing a big part in this goal with our Pursuit of Education program!
We're excited to see her continue to grow and lead some of our programs across the organization.
Please congratulate the following team members for investing in themselves and completing their education!
Join me in congratulating her as she continues to exemplify our Core Values of Prioritize People, Promote Accountability, and Pursue Excellence in everything she does!
• Bill Thielen, Sr. Director of IS and Compliance on completing his Bachelors Degree in Business Management with a 4.0! • Laura Doran, ATL of ADCs at GIPB on completing a certificate in Achieving Success with Difficult People! • Chiara Robinson, E-Commerce Associate at GIPB for completing a certificate in Keys to Effective Communication! Interested in taking some classes? Prenom in GoodwillU today!
• Partnered with Randy in Veterans to complete the CRC/Veterans Lift Us Training modules • Continued work on Career Pathing initiatives
• Partnering with Ops on Continuous Improvement initiatives and SOP support • Started work on the LDP revamp project to test some new content creations tools
REAL ESTATE & FACILITIES MAINTENANCE GIMI & GIPB Pipeline:
GIMI FM 30-Day:
Deals by status
Task (count in numbers)
Total Tasks by Status and Property Type
GIPB FM 30-Day:
INFORMATION SERVICES Prioritize People
Promote Accountability
Pursue Excellence
Welcoming a new team member and celebrating two milestones.
October is Cybersecurity Awareness Month:
Reducing cost. Strengthening security.
Welcome, Ruben Hoyos!
Four Habits That Protect Us:
• Ruben joins Information Services as a Desktop Support Technician.
• Use strong, unique passwords
Congratulations, Bill Thielen!
Small habits, practiced consistently, stop most attacks.
Telecom Spend Review
• Turn on multifactor authentication
We are reviewing every internet circuit, voice line, and legacy copper line across both organizations — right-sizing bandwidth and evaluating 5G for backup and primary connectivity.
• Keep software and devices updated
Endpoint Security Upgraded
• Bill, Senior Director of Information Services, has earned his Bachelor degree.
• Think before you click a link or attachment
Congratulations, Liam Raven!
Signs Something Is Wrong:
• Liam has been recognized as a Role Model Worker.
• Urgency — pressure to act right now
• Requests to pay, buy gift cards, or change bank details • A login page you reached from an email link
• An MFA prompt you did not trigger • Report anything that feels off to the Service Desk
We have upgraded to Cynet across both organizations. • Watches every computer and server for trouble • Blocks and removes threats automatically
• Cuts off an infected device • Staffed Security Operations Center watching 24x7x365
PROJECT MANAGEMENT Asana Updates What's new in Asana – Q3 Release Asana Release Notes – September 2026
Collaboration and Project Updates
Analytics
Enterprise Project Updates
• The PM team is currently supporting:
• Key initiatives advanced in September, including the kickoff of Asana AI Teammates Proof of Concept with the Learning and Development team. We will be testing AI Teammates through Q4.
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8 Enterprise Projects
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5 GIMI Projects
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4 GIPB Projects
PM Team Update
• The team introduced the updated Enterprise Project Management Framework.
New and Improved Project Management Framework
• In September, cross-functional teams completed 206 tasks.
GIMI Project Updates
• Since 1/1/2026, cross-functional teams have completed:
In September, the PM team kicked off an improved approach to how the team supports, manages, and leads projects.
Check out the presentation here: Enterprise Project Management Framework
Need support? • PM Team Bookings page • Request a project • PM Handbook
• Kicked off two new ADC projects; Trevesta ADC projected to open Q4 2026, Pope ADC projected to open Q2 2027.
GIPB Project Updates • GIPB Store Painting Program, with multiple locations completed and several others progressing through final walkthroughs and closeout activities. Prepared for painting to begin at the Sebastian location, the final store scheduled for completion in 2026. • Positioned several new initiatives for Q4 kickoff, supporting priorities across the organization.
• Began planning efforts for 2027 projects to ensure readiness and alignment with future organizational objectives.
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2,195 Tasks
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18 Projects
COMMUNITY ENGAGEMENT & RECOGNITION Recognition
Community Engagement Recap
We had a large crowd of 83 attendees for the GIMI September Recognition Breakfast. There was much to celebrate! Then later in the month, we celebrated with team members who have 10 + years of tenure! Over 100 people were invited to celebrate these milestones! At GIPB, over 50 heart cards were sent, 3 Bright Ideas were implemented, and 67 team members reached their 90-day milestone!
September was an active month for Community Engagement, focused on strengthening relationships and increasing Goodwill Manasota’s visibility throughout the region. Activities included hosting a table at the Lakewood Ranch Business Alliance Community Impact Showcase, attending the Breakfast with the Chair, Bradenton Kiwanis, the annual Manatee Chamber Leadership Retreat, Sarasota EDC Annual Meeting, and Longboat Key Chamber Annual Awards Dinner. We also continued partnership planning with FAU Athletics, exploring opportunities for future collaboration. Members of our GIPB team participated in the Westlake 5K, and some of the GIMI team participated in the Life Story 5k! These engagements provided valuable opportunities to connect with business and civic leaders, cultivate partnerships, and share Goodwill's mission and community impact.
MARKETING September Media Highlights NEW Sign Library Marketplace Power App Now Live! We're excited to announce the launch of our new Sign Library Marketplace Power App — a streamlined way for stores to browse approved signage, search and filter by specific location needs, and submit orders for multiple signs at once. HOW IT WORKS:
1. Browse the sign marketplace using the search bar and/or filters to find the signage you need
The app can be accessed through the link on our Marketing SharePoint page — just click "Order Signs”.
2. Select signs, specify quantities, and add multiple items to your cart
This is just the first version, and we already have a list of enhancements planned as we continue moving forward. We welcome any feedback, ideas, or suggestions on how we can keep improving the experience and make this an even more valuable resource for our teams.
3. Select the requester and delivery location, then submit your order — the request is sent directly to Marketing as a Helpdesk ticket for processing and fulfillment
If you'd like a closer look, we're happy to provide a tutorial or walk through the app with you. In the meantime, please feel free to explore it on your own, and don't hesitate to reach out with any questions!
• SRQ Magazine: Highlighted GIMI’s partnership with SunCoast Blood Centers and the collective impact of our blood drive efforts across the region. • Solmart Media: Featured Dora’s inspiring career journey, highlighting her professional growth, continued learning, and the opportunities she has pursued throughout her time with Goodwill. • Bay News 9 – GIMI: Featured Margie Genter and Chris Matthews as part of a disability employment awareness story, highlighting his career journey and the impact of Goodwill programs.
• WPTV – GIPB: Interviewed Brady O’Neil at Westlake to spotlight Goodwill’s expanding presence in Palm Beach County, donation operations, and connection to the local community.
MISSION DEVELOPMENT SERVICES Partner Engagement
WESA
We had the opportunity to host the Middle Tennessee and Finger . Lakes Goodwill teams this month and sharing best practices and strengthening partnerships across the Goodwill network. During the visits, the work was focused on operational processes, OJTs, talent management, learning and development and mission integration.
Meetings with Renaissance and Ontario to determine 2027 path forward.
Angela and Sara attended SEA in Nashville and presented on Recruitment and Retention, as well as Employee Development. We collaborated with Big Bend Goodwill, Middle Georgie CSRA, and Suncoast Goodwill to share best practices, and had a lot of compliments on the great work we do here!
Conversations with Heart of Texas and Kansas continued with demos set in October as they are both interested in WESA.
GoodwillU Partnering with Reflections to plan for a new UI update coming to GoodwillU soon! Hosted another GoodwillU partner session on reporting capabilities in the system. It's been great to see the cross collaboration this is allowing our partners to have and share best practices from their teams.
Continued focused work with Memphis, HOT, North FL, and Finger Lakes teams in the midst of their training resets.