Goodwill Industries serving Hampton Roads & Central Virginia - 2013 Annual Report

PEOPLE FIRST C h a n g i n g

L i v e s

2013 ANNUAL REPORT

OUR MISSION Our business is changing lives‌ helping people help themselves through the power of work.

OUR VISION Everyone has the opportunity to find their purpose, reach their highest level of self sufficiency, and become productive members of our community.

OUR CORE VALUES COMMITMENT We demonstrate our value to and impact on the organization.

INNOVATION We exercise the power to make improvements.

INTEGRITY We earn trust through all of our interactions.

LEARNING We grow and succeed through learning.

TEAMWORK We achieve goals and deliver our mission together.

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GOODWILL 2013

LETTER FROM THE PRESIDENT & CEO AND THE CHAIR OF THE BOARD

David A. Modena

Charles Layman

Our jobs begin with people and end with people. People first. 2013 was

People First means we renovated the Community Employment Center

a year to recognize that more than any system, machine, technology,

at our Richmond Support Center to provide more and better career

or book; it is the people that make the difference. Our work may be

development services for the community. It means the over 17,000 hours

grounded in gently used goods, but it culminates in changing the lives

devoted to learning by our associates helps to strengthen our collective

of the people we serve- inside our organization and out.

knowledge base, becoming more proficient in our operations.

As we embarked on strategic planning for 2014-2016, we chose the

It is a simple rule - what you measure, succeeds. And we measure the

“People First” theme as it is reflective of all that we do as Goodwill.

power of work because through work comes hope, independence,

Whether the 2,135 people we placed into jobs in 2013 or the 1,280

dignity, and strength for the individual.

associates now on staff, it is the changes that a job can make in a person’s life that defines us.

Our motivation to put people first generated new outcomes and behaviors for our existing core values to provide greater meaning to

People First means we served over 3,431 returning citizens, 625 severely

today’s associate - it is not just an exercise in words, but a passion for

disabled individuals, 714 of our Veteran population, and placed 312

changing our culture. It is the language and behaviors that will guide us

individuals into temporary employment through our Goodwill Staffing

as we continue to serve others. It keeps our vision clear. And it reinforces

Solutions. It means we promoted 30 of our associates within the

our mission. We are here to change lives; to put people first.

organization and recognized over 547 individual and team efforts with our STARR reward programs.

Our staff and our board are dedicated to our work and we thank you – our donors, shoppers, partners, and vendors – for your support to put

People First means we opened one new retail store, one new

people first in our community.

Community Employment Center, and relocated into a larger second support and retail operating center in our territory. It means we added a new government contract for Navy food service employing over 20

ANNUAL REPORT

individuals, and we achieved a silver-level certification for our Quality

David A. Modena

Charles Layman

Work Environment Initiative from SourceAmerica.

Chair of the Board

CEO and President

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donated goods: people first In 2013, we had 830 individuals working in our Donated Goods Programs, 18% of whom are employed through our enclaves, work adjustment or Transition to Independence (TIE) programs. These 830 individuals took in over 45 million pounds of gently used goods from 1,134,019 donors.

They worked in 15 attended donation centers and 30 stores, including two outlets, throughout the territory, where they engaged in over 2.6 million transactions with our customers. Through our retail, post-retail and salvage efforts, they kept close to 35 million pounds from ever reaching our landfills.

Their combined efforts generated an increase of 12.8% in revenue with $44 million at year’s end - revenue that is reinvested

changing lives

in putting even more people to work.

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Dwayne Williamson CEC Services Production Associate Princess Anne Store

Randy Revell Supported Employment Services Production Associate, Lynnhaven Store

Dwayne returned from 10 years in prison with minimal

Randy came to Goodwill as a high school student in our

support. Upon release, and thanks to our partners at

School-to-Work Program over 20 years ago. His mother

Goodwill of the Valleys, Dwayne was able to return home to

remembers, “I wasn’t sure that Randy would be successful

Hampton Roads. He tapped into services at our Community

in life because of his disability, and I would often wonder

Employment Center and gained training through a three

about his quality of life. I quickly came to see that Randy was

month job at Goodwill. Since then, Dwayne has earned a full-

in good hands at Goodwill and saw their dedication to help

time production position at our Lynnhaven store. Dwayne

him develop the skills necessary to maintain employment. “

says, “Thanks to Goodwill, I enjoy life, my family, and a job

Today, Randy is part of a retail production team in Hampton

where I make a difference. I had nothing when I got out and

Roads. Randy’s Skills Trainer, Tasha Greene, says, “Randy has

it was scary. I would’ve gone back to my old ways of taking

a sense of purpose and knows his worth, which was not

what wasn’t mine. Goodwill really did change my life.”

evident before he came to Goodwill.”

GOODWILL 2013

government and commercial business enterprises: people first In the first full year of our Navy logistics support contract, we employed 20 new associates and added $1.7 million in revenue.

In addition, we worked with the Goodwill of Lower South Carolina to launch a food service contract at the Navy’s Dam Neck facility in Virginia Beach. This facility employs 36 associates and generates $1 million in annual revenue. We continue to service eight contracts with 156 associates in warehousing, custodial and commissary operations through SourceAmerica, receiving silver level certification for our Quality Work Environment initiative.

Our Goodwill Staffing Solutions placed 312 associates this year – an increase of 59% over 2012 – and generated over

changing lives

$1.9 million in revenue.

Crystal Burton AbilityOne Program Expert Cleaner, Goodwill Services, Inc. Crystal has worked in two divisions of Goodwill – Donated Goods and Government Contracts. The transition from retail associate to that of expert cleaner had a few bumps. Taylor Greene, Supported Employment Program Manager, says that throughout that time, “Crystal maintained an inherent enthusiasm in the job search process which helped make the job transfer possible.” Of her work, Crystal says, “Goodwill has taught me how to be a team player to get a job done.

Goodwill has taught me to take pride in my work, especially to get an area ready for the public. It has been a wonderful adventure and I’m glad to be working.”

ANNUAL REPORT

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2013 People Served - 17,476

2013 Placements by Industry

Career Development Services and Vocational Rehabilitation Services: people first Vocational Services

6%

Re-Entry Outreach

14%

80%

Wholesale Trade

Career Development Services

1%

Transportation and Public Utilities

2.6%

Services

Retail Trade

45.2%

11.5%

Other

28.6%

For 2013, we served 17,476 people through our five Community Employment Centers and Vocational Manufacturing Rehabilitation Services5.6% – a 7% increase over 2012. 2,135 of these individuals were placed into employment. 258 of these were ex-offenders; were Government 96 2.4% individuals with severe disabilities; and 160 participated in our Transition to Independence (TIE) Program.

Finance, Insurance, Real Estate

2013 People Served - 17,476

Vocational Services

6%

Re-Entry Outreach

14%

80%

Career Development Services

80%

6%

11.5% Wholesale Trade

Other

5.6%

2.4% 1.2%

Construction Agriculture, Forestry and Fisheries

$19.46

$14.97

$14.88

$11.85

Retail Trade

11.5%

Other

28.6%

Manufacturing

5.6%

10%Government20%

Agriculture, Forestry and Fisheries $12.13

$15.84

2.4%

30%

40%

50%

1.2% 1.6%

AbilityOne - Logistics Support

.3%

0%

10%

AbilityOne - Portsmouth Commissary

20%

30%

AbilityOne - Ft. Eustis Commissary AbilityOne - Federal Courthouse Robin-Merhige

Wholesale Trade

Transportation/Utilities

2013 Starting Average Wage

Services

Retail Trade

Other

Manufacturing

Government

Finance/Real Estate

Construction

$19.46

6

15 $14.43

$12.39

50%

Services

Construction

$9.73

Agriculture

0

$15.84

$14.88

10

20

.3%

40%

28.6%

2.6%

Finance, Insurance, Real Estate

2013 Starting Average Wage

5

1.6%

0%

$12.38

30%

1%

Transportation and Public Utilities

Manufacturing

$14.97

20%

2013 Placements45.2%by Industry

Retail Trade

Career Development Services

Finance, Insurance, Real Estate

15 $14.43

10%

Services

Government

20

2013 Placements by Industry

.3%

0% 2.6%

Transportation and Public Utilities

14%

Re-Entry Outreach

1.6%

Agriculture, Forestry and Fisheries 1% Wholesale Trade

2013 People Served - 17,476

Vocational Services

1.2%

Construction

AbilityOne - Federal Courthouse - Lewis E. Powell AbilityOne - Federal Building - NISH AbilityOne - DLA

0 GOODWILL 2013

AbilityOne - Logistics Supp

AbilityOne - Portsmouth Commissa

28.6%

30%

Traumatic Brain Injury Speech Impairment 50% Disorders Psychiatric,40% Emotional and Behavioral Orthopedic/Mobility Disabilities Neurological Disorder Learning Disability other than Autism Epilepsy/Seizure Developmental Disability other than Autism Deafness/Hearing Impairments Chemical Dependency/Substance Abuse Cardiac and Pulmonary Disorders Blindness/Visual Impairments Autism Other

1% 1%

Neurological Disorder Learning Disability other than Autism Epilepsy/Seizure Developmental Disability other than Autism Deafness/Hearing Impairments Chemical Dependency/Substance Abuse Cardiac and Pulmonary Disorders Blindness/Visual Impairments 2013 AbilityOne Disabilities Autism Other

3% 17% 1%

5% 1% 2% 4%

0%

5%

8% 3% 17% 1% 22% 9% 5% 1% 2% 4% 8%

5%

10%

15%

22% 9%

Trymaine Watkins

8%

16%

0%

changing lives

45.2%

20%

25%

10%

15%

CEC Services Production, Tyson Chicken

20%

25%

Trymaine is a wonderful example of someone who made the most of what our Community Employment Centers (CEC) offer. He came to Goodwill as a single parent with minimal work experience and a criminal background. Employment Specialist Barbara Delbridge opened his eyes to his potential.

After many follow-up appointments and time in the CEC, Trymaine received a bonding letter, registered for Selective Services, secured his I-9 documentation, obtained “gold” on his career readiness certification, attended and successfully completed multiple professional certifications that led to temporary employment. In ongoing partnership with Barbara and the CEC, Trymaine is now employed with Tyson Chicken as a full-time production worker.

2013 AbilityOne Served by Employment Location AbilityOne - Logistics Support

Joshua Smith

14%

AbilityOne - Portsmouth Commissary AbilityOne - Ft. Eustis Commissary

11.5%

23%

AbilityOne - Federal Courthouse Robin-Merhige AbilityOne - Federal Courthouse - Lewis E. Powell

14% 7%

2.4%

- Federal Building - NISH bilityOne Served AbilityOne

by Employment Location

13%

AbilityOne - DLA 14%

7%

0%

5% 21%

11.5%

10%

15%

20%

25%

Joshua came to Goodwill after a frustrating work experience in an environment lacking proper support. Joshua’s intellectual disability and lack of assistance in the workplace made it very difficult for him to be successful. Just prior to coming to Goodwill, Joshua was attending a day treatment program as part of his daily activity. Once at Goodwill, Joshua began to experience new things, and learn new skills, all while being compensated. Joshua states, “Coming to work helps me with my problems and I don’t have to stay home and do nothing.” Skills Trainer Tasha Greene says that Joshua has even earned the title of “Cheerleader of Goodwill” because of his enthusiasm for his work.

23%

ANNUAL REPORT

14%

7%

Supported Employment Services Production Associate, Lynnhaven Store

21%

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Goodwill: people first We also have over 300 jobs in support roles for our organization in Finance, Human Resources, Marketing and Communications, Development, Information Technology, and Assets Protection. In our performance planning, we focus on learning and development as a total organization, including setting learning goals. We promoted 30 individuals internally striving to place people in growing roles both inside and outside our organization. Goodwill is more than a store…

changing lives

it is a starting point.

Roxanne Wright

Dwayne Burrell

AbilityOne Program Expert Cleaner, Goodwill Services, Inc.

CEC Services Management Trainee, Piccadilly Restaurants

Roxanne’s physical disability was limiting aspects of her

Dwayne is a 48-year-old veteran of the United States Army

mobility and making it more of a challenge to secure

Reserves. Dwayne came to Goodwill with a career history

competitive employment on her own when she came to

that included owning a successful food service business, but

Goodwill. Through our Supported Employment Program,

had been unemployed for over a year and was frustrated.

she pursued janitorial training and earned a position on our

Our Employment Specialists worked with Dwayne to develop

AbilityOne contract at the Federal Building in Richmond.

a marketable resume, set goals, and identify job leads.

Roxanne has been with Goodwill since 2001 and her

Their collective efforts paid off as Dwayne is now a general

supervisors, co-workers, and tenants consistently recognize

manager-in-training for Piccadilly Cafeteria. “Compared to

her quality of work. Site supervisor Maxine Mason says that

other resources, I got more from Goodwill in five days than

Roxanne is a valuable asset to her team and often appoints

from all the others over five months. Goodwill is one of the

her as lead supervisor for the evening shift. Roxanne says,

best resources for people who are trying to turn their careers

“I love the opportunities I have thanks to Goodwill.

around,” says Dwayne.

I love my work.”

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GOODWILL 2013

partners: people first Partners who provide services for our mission:

PARTNERSHIP FOR

FAMILIES Northside

ANNUAL REPORT

PARTNERS IN DONATED GOODS INITIATIVES Dell Reconnect Central Virginia Waste Management Whole Foods Market Men’s Wearhouse Ashland Christian Center Altria College Hunks Hauling Goochland Clothes Closet Stihl Inc. GEICO YMCA Haynes Furniture Cintas Mancon Federal Reserve Bank Kiln Creek Running Man Courthouse Estates Anheuser-Busch Virginia Baptist Home Virginia Urology Capital Region Airport Tikkun of Norfolk Commonwealth Catholic Charities American Family Fitness Centers Chesterfield Town Center Mall

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partners: people first LOCAL SCHOOLS AND COLLEGES First Colonial High School JROTC Landsdown High School St. Christopher’s School James River High School Richmond Public Schools Henrico County Public Schools VCU Brand Center The College of William and Mary Chesterfield County Public Schools Newport News Public Schools Norfolk Public Schools ECPI

PARTNERS IN COLLABORATION Capital One Thalhimer Commercial Realty Piedmont Corporation Greater Richmond SHRM Petersburg Advisory Council Shared Knowledge Microsoft Virginia Credit Union St. James’ Episcopal Church Wells Fargo Ways to Work Chesapeake Public Library

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Girl Scouts of the Colonial Coast CARITAS TFC Recycling Virginia Aquarium and Marine Science Center TowneBank

PARTNERS IN SERVICE Dillwyn Correctional Center Lunenburg Correctional Center Richmond City Jail Rubicon Chaplain Services Petersburg Jail Annex Hilliard House Community College Workforce Alliance J. Sargeant Reynolds Community College John Tyler Community College Thomas Nelson Community College Tidewater Community College Senior Connections Richmond City Department of Social Services Henrico County Department of Social Services Chesterfield County Department of Social Services Norfolk Department of Social Services Portsmouth Department of Social Services Virginia Beach Department of Social Services Virginia Employment Commission

William Byrd Community House Partnerships For Families Northside Richmond Behavioral Health Authority WCLM Radio 1450 District 19 Community Services Board Charles City Public Schools Chesterfield County Public Schools Colonial Heights Public Schools New Kent County Public Schools Portsmouth Public Schools York County Public Schools Virginia Department of Veterans Services/

Virginia Values Veterans (V3) The City of Norfolk-Veteran’s Services Opportunity Inc. Tidewater Military Services Council Fleet and Family Services Boaz and Ruth St. Joseph’s Villa Neighborhood Resource Center YMCA of South Hampton Roads Huntersville Community Center Judeo Christian Outreach Center Samaritan House Virginia Peninsula Foodbank

GOODWILL 2013

2013 financials: people first Your contributions and our business combine to put people first.

Goodwill Operations (in millions) Contributions and Revenues Contributions and Sales of Donated Goods

$

44.1

Contracts 11.6 Fees and Grants from Governmental Agencies

Public Support

2.6 0.9

Other 0.4

$

59.6

$

32.1

Expenditures Donated Goods and Store Operations

Contracts 11.3 Education, Training and Employment

3.8

Placement Services

0.8

Administrative Expenses

7.4

Fund Raising

0.3

Total Expenses Reinvestment in Mission Beginning Assets Ending Assets

ANNUAL REPORT

$

55.7

$

3.9

PHOTO

26.4 $

30.3

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donors: people first FOUNDER’S CIRCLE ($1,000 AND ABOVE) Mr. and Mrs. Benjamin C. Ackerly Bradford Armstrong Malcolm W. Bates Abraham M. Bethea William Berkeley Derby D. Brackett James L. Brooks Sr. Jeannie R. Butler William F. Carlson Russell R. Coleman David S. Cohn Mr. and Mrs. James R.V. Daniel III Helen D. Dow Joe S. Frank Mr. and Mrs. Alexander J. Kay, Jr. Mr. and Mrs. Thomas C. Kleine Mr. and Mrs. Charles D. Layman J. Charles Link David A. Modena Malcolm M. Randolph Maria P. Rasmussen William S. Richardson Mr. and Mrs. Christopher E. Rouzie Brad and Janet Sauer W. Scott Sims Donna Spurrier Mr. and Mrs. Richard S. Sutton

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Mr. and Mrs. James W. Theobald Matt and Ellen Thornhill Mr. and Mrs. James E. Ukrop Wesley H. Watkins Michael J. Winckler Daniel L. Williams

BENEFACTORS ($500-$999) Anonymous David E. Bailey Mark and Sandra Barth Angela Bean Natalie C. Bisger J. Stewart Bryan Annette Crewe J. Morgan Davis Laura E. Faison Eden A. Glenn Nancy Ellen Grizzard Taylor Marie Hering Doris M. Hickman Elizabeth Kay Dale L. Kennedy William G. Kinzie Karen S. Koehler Sheryl Lange LuAnn Orie Cordelia Starkes Shawnta Totten

Jocelyn D. Trimiew Gordan W. Wallace Elizabeth Kay Wilson

ADVOCATES (UP TO $499) Anonymous Carol H. Alley James F. Anderson Warren Ballard Lindsey F. Barden Mary Ellen Berry Lewis T. Booker Caroline Y. Brandt Jean D. Brennan Phillip J. Brown Wilmot J. Brown Joanne Raines Brinkley Trust Christopher J. Campbell Richard H. Carr, Jr. Caley Cantrell Regina W. Cooper Deborah J. Crawford The Curtis Group Carrington S. Davis William Durbin C. Day James A. DeBlasio Altamont Dickerson Ellis M. Dunkum Mary Lou B. Elliotte

William P. Forbes Patricia A. Gooding Stuart V. Grandis Lloyd A. Green Michael A. Hartenberg Lula Harris Leila N. Harrison Philip D. Hightower Charles E. Hite Patricia O. Hite Theresa Hite-Gorman Jean P. Holman Susan Luanne Holsinger Stephen Huyck Charles Ingram Jackie Jackson James P. Kastelberg William R. King Charles W. Laughlin Jerome N. Levine Edward Mack Hugh C. Miller Josephine J. Miller Mary T. Moran Shalae Morgan Gray F. Morris Martha C. Murdock Mary Murdock Mr. and Mrs. John D. Nelms

GOODWILL 2013

donors: people first Steven M. Oden Thomas P. Owens Kristina Pagan Joanne H. Peterson Gilbert K. Queitzsch Debra G. Ratliffe Earl J. Reber G. Everett Reveley Henry G. Rhone Tonica L. Rickett Elizabeth W. Rountree Edith H. Schinkel Rachel Schultz George O. Sledge Mary L. Stagg Patricia A. Stuckey David Testroet Nestor Torres Julia A. Treglown Thomas H. Tullidge, Jr. Judy Vandercook Paul W. Walaskay Judith C. Waldron Christina J. Wallace Scott Warren Gail P. Welstead Micah E. White Marshall P. Willard Bruce & Melissa Williams

ANNUAL REPORT

Sophie E. Williams Steven Williams Dorothy L. Wood Marjorie A. Woody Lori Pycior Wright

FOUNDATIONS & CORPORATIONS All Saints Episcopal Church Axceler Bank of America Brookfield Foundation The Cameron Foundation Herbert and Annie Carlton Foundation The Garland & Agnes Taylor Gray Foundation Crater Regional Workforce Investment Group Dominion Virginia Power Douglas and Marianne Dickerson Foundation Durham Foundation ExxonMobil Foundation Gray Holdings, LLC. Lakeside United Methodist Church MeadWestvaco Foundation Professional Contract Services, Inc. Robins Foundation Showalter Family Fund Sinclair & Associates Inc. Springwire St. James’s Episcopal Church of Richmond Stihl, Inc.

TowneBank Foundation United Way of Greater Richmond and Petersburg United Way of South Hampton Roads The Vanguard Group Virginia Non-Profit Housing Coalition Walmart Wells Fargo Foundation Westover South & Woods Civic Association

MEMORIALS In Memory of Joanne R. Brinkley by Derby and Doug Brackett In Memory of the Hite and Gorman Families by Theresa Hite Gorman

HONORARIUMS In Honor of Derby Brackett by her Family In Honor of Alex J. Kay by Elizabeth K. Wilson In Honor of Alex J. Kay by Mr. & Mrs. S. Bruce Williams In Honor of Charles D. Layman on his 30th Anniversary with Goodwill In Honor of Charles D. Layman by Robert Hicks In Honor of Goodwill Associates by Derby D. Brackett In Honor of Sophie Williams by Liz Rountree

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OFFICERS

BOARD OF DIRECTORS

Dave A. Modena Chair of the Board FirstSTREET

Benjamin C. Ackerly, Esquire Hunton & Williams LLP

Donna Spurrier Spurrier Media Group

Brad Armstrong The Martin Agency

Malcolm M. Randolph Richmond Primoid, Inc., Retired

Lindsey F. Barden The Rappaport Companies

Timothy J. Stiffler Commonwealth Lodging Companies

Malcolm W. Bates, CPM Colliers International

Claire R. Shaffner Claire R. Shaffner Marketing

Vickie Blanchard FraĂŽche

Melissa Shaw High Tower Investigative Group LLC

Caley Cantrell VCU Brandcenter, Professor

Daniel W. Simmons Kentucky Fried Chicken of Petersburg, Inc.

W. Scott Sims Vice Chair of the Board Sandy Spring Bank Christopher E. Rouzie Secretary Cushman & Wakefield/Thalhimer J. Charles Link Treasurer Union First Market Bankshares Maria P. Rasmussen, Esquire Assistant Treasurer MeadWestvaco

William Berkeley Deloitte J. Morgan Davis TowneBank Joe S. Frank David, Kamp & Frank, LLC Thomas C. Kleine, Esquire Troutman Sanders, LLP David Nelms Convergent Business Solutions, LLC Bradford B. Sauer C. F. Sauer Company

ADVISORY BOARD

Richard S. Sutton Butler Lumber Company James W. Theobald, Esquire Hirschler Fleischer Shawnta S. Totten, Esquire Dollar Tree, Inc. Wesley H. Watkins Cherry, Bekaert & Holland, LLP Dorothy L. Wood JD&W Construction

David S. Cohn, Esquire Troutman Sanders LLP R. Russell Coleman Cherry Bekaert LLP Dr. Michael J. Decker Advanced Orthopaedic Centers Alex Kay, Jr. Philip Morris, Retired Marc Lockhart MBL Enterprises, LLC Tony Lovette The Specialty Group

Thomas H. Tullidge, Jr. Cary Street Partners LLC James E. Ukrop New Richmond Ventures Gordon W. Wallace Fleet & Associates Gail P. Welstead, RN Travelers Insurance Company, Retired Daniel L. Williams Richmond Corrugated, Inc.

Jessica Noll WTVR-TV

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GOODWILL 2013

our locations For a complete listing of our over 30 stores and attended donation centers throughout our territory, please visit our website: www.goodwillvirginia.org

Central Virginia Support Center 6301 Midlothian Turnpike Richmond, VA 23225 Monday – Friday 8 a.m. – 5 p.m.

Phone: (804) 745-6300 Fax: (804) 276-6519 1-800-922-0661

Hampton Roads Retail Operations Center 1911 Saville Row Hampton, Va. 23666 Monday – Friday 8 a.m. – 5 p.m.

Phone: (757) 248-9405 Fax: (757) 248- 9416

New Locations in 2013

ANNUAL REPORT

Hampton Roads Retail Operations Center

Centerville Retail Store

Hampton Roads Retail Operations Center

Northside Community Employment Center

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Celebrating 30 years with Charles D. Layman

C h a n g i n g

L i v e s

goodwillvirginia.org C h a n g i n g

L i v e s