2022 Community Impact Report - Goodwill Central Texas

2022 COMMUNITY IMPACT REPORT

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Our Values Make a Difference

Spirit of Service

We are inspired by a purpose beyond ourselves. We constantly go the extra mile to exceed expectations and find solutions.

Build trust by being respectful,

Own It We are responsible for our

Work Hard.

Play Hard.

success and driving our mission

Inspire others by being the

forward. We hold ourselves and

best at what we do, taking

our teams accountable in order

pride in learning, and being

to deliver results.

passionate team players.

inclusive, and transparent.

Embracing our values creates an environment for success.

Our Pillars

We will be financially sustainable for current and future generations.

We will provide our employees with a respectful and stable work environment with opportunity for personal growth, learning, and advancement.

We will generate opportunities for people in need to transform their lives through education, training, and employment.

We will have a positive impact on the community we serve by being a socially and environmentally responsible organization and partner.

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Our Social Enterprise Our business model expertly incorporates all revenue-generating divisions to best serve the estimated half million people in our community who are living in poverty or who earn less than a living wage.

Donated Goods

Temporary & Permanent Staffing Services GSG Talent Solutions

State & Federal Grants

Disciplined Financial

Commercial Services

Opportunity Review & Resource Deployment

• Custodial Services • Packaging & Fulfillment • Facility Maintenance & Landscaping

Private Donations & Grants 4

• Document Management • Deconstruction • Call Centers

Our Social Enterprise | 2022 Community Impact Report

Employment Readiness & Support Workforce Advancement

Educate & Advance The Goodwill Career & Technical Academy The Goodwill Excel Center

Transform Generations Employment & Placement Skilled/Elevated Employment

Generating lifelong connections to work

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Executive Summary 2022 was a year of growth for Goodwill Central Texas. We were excited to welcome our new Chief Executive Officer, Rob Neville.

Neville is an innovative and entrepreneurial business executive with more than 25 years of development and operations experience across the life sciences industry, software, healthcare IT, venture capital, and nonprofit sectors.

Under his leadership, Goodwill Central Texas is focusing on highlighting and growing our mission work in the community.

Our 2022 educational programs felt the lingering effects of the COVID-19 pandemic, as enrollment was still not at the usual full capacity, but we’re continuing to see growth and adding more opportunities for our clients to enlist. Some strategies include working to bring in more instructors, growing our physical space, adjusting our class schedule, and offering more to parents through childcare and family services.

Technology and IT has been a main priority of restructuring and a challenge we’re tackling head-on, including replacing old legacy systems and bringing all departments up to date with current technology and programming.

Remaining flexible as such a fast-paced organization comes with challenges, but we have tackled each challenge we’ve faced and grown better for it. We’re continuing to push retail forward, update technology, earn new grant and donor partnerships, and expand options for clients. We were excited to see, on average, client placements making above the area living wage after our programs, achieving our goal of giving people the building blocks to thrive.

As an organization, we feel we have many great opportunities to grow and remain optimistic about our future.

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Executive Summary | 2022 Community Impact Report

Rob Neville

Generating lifelong connections to work

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2022 Highlights Revenue Goodwill generated $144.6 million in revenue, driven by donated goods revenue (up 7% compared to 2021), contracts (up 13%), tuition for our adult charter high school and our career training programs (up 29%), and grants and contributions (up 47%).

Donations Goodwill received 1,410,746 goods donations across 15 Central Texas counties in 2022.

Landfill Diversion Goodwill diverted 85 million pounds of material from local landfills in 2022, significantly reducing community environmental impact.

Philanthropy Donors continued to respond with generosity. Goodwill raised $1.6 million from foundations, corporations, and individual donors in support of our mission programs.

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2022 Highlights | 2022 Community Impact Report

Training The Goodwill Career and Technical Academy (GCTA) served 311 students and awarded 350 credentials in 2022.

The average hourly wage at job placement this year was $17.34.

Placement In 2022, Workforce Advancement served 3,904 clients, compared to 3,798 in 2021. This includes 1,409 community members supported in obtaining new jobs or promotions and 2,107 total people placed in jobs. The average hourly wage for WFA clients this year was $12.40.

Excel Center In the 2021-2022 school year, the Excel Center adult charter high school served 2,138 students across six Central Texas campuses.

This year, 312 Excel Center students earned a diploma.

Bridge Fund The newly established Bridge Fund provides emergency funds for basic needs to keep the people Goodwill serves in school, training programs, and jobs (learn more on the following pages).

Generating lifelong connections to work

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CLIENT DEMOGRAPHICS Race

Gender

9,153 Total

White 3,836 Black or African American 2,552 Unknown* 1,796 American Indian or Alaska Native 470 Other 304 Asian or Pacific Islander 195

Ethnicity

Female Male Other Transgender Female1 Transgender Male2

4,953 4,112 56 20 12

Transgender Male to Female, 2Transgender Female to Male

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Age

9,153 Total

Non-Hispanic or Latino 4,071 Hispanic or Latino 3,532 Unknown* 1,550

9,153 Total

9,153 Total

17 and under

300

18-19

639

20-24

1,669

25-29

1,221

30-34

1,271

35-39

1,120

40-49

1,485

50-59

898

60 and above

528

Unknown*

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*Unknown indicates uncollected data or individuals that chose not to respond to surveys.

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Client Demographics | 2022 Community Impact Report

OVERALL FINANCIALS Program Services Support for Programs Fundraising

$203,437,887 $15,320,754 $514,252

Total Expenses & Community Reinvestment

$219,272,893

ASSETS

2020

2021

2022

14,554,913

22,757,381

12,265,787

Investments

224,136

10,539,755

9,650,987

Accounts and other receivables

4,941,047

4,781,414

9,298,888

Inventory

2,328,806

2,868,772

3,387,234

Property & equipment

54,547,705

67,571,287

71,446,360

Operating right of use assets

--

--

59,484,016

Interest rate swap asset

--

--

5,714,743

1,172,761

1,514,587

1,725,351

77,769,368

110,033,196

172,973,366

2020

2021

2022

Accounts payable

3,974,649

5,961,163

6,665,202

Accrued expenses and deferred revenue

6,696,803

7,032,398

6,820,005

Current portion of long-term debt

1,172,165

1,552,545

1,267,201

--

--

9,618,336

21,465,463

41,272,921

39,299,895

--

--

54,274,090

Interest rate swap liability

1,771,047

452,501

--

Other non-current liabilities

3,292,315

4,061,195

--

38,372,442

60,332,723

117,944,729

2020

2021

2022

38,987,897

48,431,631

53,121,324

With donor restrictions

409,029

1,268,842

1,907,313

TOTAL NET WORTH

39,396,926

49,700,473

55,028,637

Cash

Other assets

TOTAL ASSETS LIABILITIES

Financing lease liability Notes payable, less current maturities Financing lease liability, net of current portion

TOTAL LIABILITIES NET ASSETS Without donor restrictions

Generating lifelong connections to work

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Building Bridges Goodwill established the Bridge Fund to help participants with basic needs on their journey toward a long-lasting, successful career. The fund provides emergency resources for basic needs to keep those we serve in school, training programs, and jobs. In 2022, the fund was sponsored by University Federal Credit Union and corporate and individual donors Services covered by the Bridge Fund include —but are not limited to—household items, moving fees, financial assistance, transportation, childcare, clothing, and food. Thanks to our generous donors, we have already raised over $150,000 through our annual event, A Good Night for Goodwill, to help fund our mission to transform lives through work.

Fundraising at A Good Night for Goodwill 2022

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Building Bridges | 2022 Community Impact Report

It’s difficult to achieve the next step in your career when you are constantly worried about your living conditions. The Bridge Fund helps bridge the gap for many people who are working toward achieving their dream career, but face obstacles to sustainable employment. By offering support for emergency expenses and basic needs, we make it easier for a participant to focus on their career goals and stay on track in school.

In addition to the Bridge Fund, GSG Talent Solutions support services provided over $39,000 in funding to help team members stay connected to their jobs. These services include clothing, food, utilities, medical, and more, all to ensure team members stay focused on work and do not have to worry about immediate assistance. We then referred them to community partners and provided career advancement training to assist them as well.

Donations have a substantial impact on our mission to empower individuals who face obstacles to sustainable employment. These donations also have a broader, bigger impact on the community as well. That’s because these donations give participants the opportunity to achieve their dream careers and impact their community positively. Donations, including those from the Bridge Fund, help literally spread the Goodwill throughout the community for future generations.

Generating lifelong connections to work

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EXECUTIVE LEADERSHIP TEAM

Rob Neville

Jennifer Carter

Scott Hillman

Chief Mission Officer

Chief Operating Officer

Jamie Lagarde

Theresa Rappaport

Kristin Ruff

President and CEO

Interim Chief Information Officer

Interim Superintendent, Excel School

Chief People & Culture Officer

Mara Fouts

Chief Development and Marketing Officer

Tracie Stookesberry

Interim Chief Financial Officer

BOARD OF DIRECTORS Margaret Moten, Chair

Mohan Kharbanda, Vice Chair

Richard Shields, Treasurer

Catherine Savage, Secretary

Ted Delisi, Corky Logue, Delbert Bray, Justin Wood, Mike Clifford, Mojdeh Gharbi, Wes Burke, Cheryl Koury, Elizabeth Gunter

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Building Bridges | 2022 Community Impact Report

ANGEL $10,000+ Patricia and Walton Allinger Austin Community Foundation Bank of America Lize Burr and Chris Hyams Patricia and Walton Allinger CSW Development Austin Community Foundation Donald D. Hammill Foundation Bank of America Lize Burr and Chris Hyams CSW Development Donald D. Hammill Foundation Aquila Commercial Arrive Logistics Wes Burke Jennifer and Kris Carter Aquila Commercial Cara and Mike Clifford Arriveand Logistics Don Garbe Connie Aldrich Wes Burke Jennifer and Kris Carter Cara and Mike Clifford Don Garbe and Connie Aldrich Accountability Resources

THANK YOU! Frost Bank H-E-B ANGEL Higginbotham$10,000+ Indeed Frost Bank Netspend H-E-B Rob Neville Higginbotham

Texas Capital Bank Texas Mutual United Way for Greater Austin University Federal Texas Capital BankCredit Union WoodNext Foundation Texas Mutual

ADVANCER $5,000 - $9,999

United Way for Greater Austin University Federal Credit Union WoodNext Foundation

ALTRUIST $2,500 - $4,999

SolarWinds Sunrise Technologies Catherine and Dwight Thompson Way Service, Ltd. Delilah and Robert O’Farrell SolarWinds Sunrise Technologies Catherine and Dwight Thompson Way Service, Ltd.

Indeed Netspend Rob Neville Logan and Ivan Giraldo Marci and Louis Henna ADVANCER Hogg Foundation Mental Health $5,000for –$9,999 Marsh McLennan Agency Logan and Ivan Margaret and MatGiraldo Moten Marci Delilahand andLouis RobertHenna O’Farrell Hogg Foundation for Mental Health Marsh McLennan Agency Margaret and Mat Moten

AMBASSADOR $1,000 - $2,499

Sandra Ritz Kristin and Tony Ruff Smarter Benefits Solutions Southern Tire Mart Sandra TraceyRitz Weir and Hayden Johnson Kristin and Tony Ruff Smarter Benefits Solutions Southern Tire Mart Tracey Weir and Hayden Johnson

Anonymous Arnold Foundation Myra Leo and Billy Atkins Carolina and Sergio Alcocer PaulaAnonymous and Anthony Azar Beverly and Foundation Sam Bakir Arnold Sharon Boston Myra Leo and Billy Atkins Paula and Anthony Azar Cadence Bank and Sam Bakir Mary Beverly and Darragh Carey Mary Sharon CarlsonBoston Cadence Bank Henry Chang Mary and Darragh Carey Jackie Connor Mary Carlson CarolHenry and Tim Crowley Chang Anna Jackie and Russ Denton Connor andMD Tim Crowley CraigCarol Dubois, AnnaFacilities and Russ Supply Denton Ferguson Craig Dubois, MD Melinda Ferguson Ferguson Facilities Supply Emma and Mark Garrett Melinda Ferguson

GlenhillAMBASSADOR Asset Management Dania and Joe Gonzalez $1,000 –$2,499 Elizabeth and Gary Gunter Mojdeh Gharbi and Max Hoberman Lezli Harrell Cole Erwin Glenhill Assetand Management Karonand andJoe Billy Hill Dania Gonzalez Jobby John Elizabeth and Gary Gunter Lezli Harrell and Cole Erwin Kathy and Greg C. Johnston Karon Maria and and Billy ToddHill Kiehn Jobby John Erin and Chad Kingsbury Kathy and Greg C. Johnston Greg Kirkland Maria and Todd Kiehn Alisha Jamie Lagarde Erin andand Chad Kingsbury EmilyKirkland and David Landry Greg Meghan and Philip Lehr Alisha and Jamie Lagarde Emily andLittlepage David Landry William Meghan Hiral Marand Philip Lehr William Littlepage Claire Mathias Hiral Mar Joshua McClure Claire Mathias

Mandy and Austin McWilliams Anne Morgan and Catherine Musemeche Beth Moten and Alan Reuther Caroline and Michaell Murphy Mandy and Austin McWilliams Terri and John Anne Morgan and Orton Catherine Musemeche Julie Peñaand andAlan Aaron Pratt Beth Moten Reuther Richard Quinn Caroline and Michaell Murphy Terri and John Orton Reusable Transport Packaging, Inc. Julie Peñaand andHarvey Aaron Pratt Nancy Ring Richard Quinn JoAnne Robbins and Gary Guilbert Reusable Transport Packaging, Inc. Catherine and Dave Savage Nancy and Harvey Ring JasonRobbins Stewartand Gary Guilbert JoAnne Leslie and Suffoletta Catherine andRobert Dave Savage Kandy Toles Jason Stewart Leslie Kieuand Le Robert Turk Suffoletta Kandy ChrisToles Turnley Kieu Le Turk Rafa Valiente Chris Turnley Justin Wood Rafa Valiente

Joshua McClure

Justin Wood

Ellen and Jim Arnold Bracewell Shehan and Dilum Chandrasoma Resources CindyAccountability and Danny Chism and Jim Arnold JennyEllen Cotner Bracewell Shehan and Dilum Chandrasoma Cindy and Danny Chism Jenny Carolina andCotner Sergio Alcocer

Cushman & Wakefield Donna and Jeff Eastman ALTRUIST Enoch Kever $2,500 –$4,999 Enterprise Holdings Cushman & Wakefield Mara and Phil Fouts Donna Jeff Eastman Andrewand Perkel Enoch Kever Enterprise Holdings Mara and Phil Fouts Andrew Perkeland Max Hoberman Mojdeh Gharbi

ADVOCATE $500 - $999 Emma and Mark Garrett

All Saints’ Episcopal Church Laurie and Rick Carder All Saints’ Episcopal Church Danna Cole Laurie and Rick Carder Cheryl and James Danna Cole George Kimberley Glass Cheryland andThomas James George Janelle Green and Thomas Glass Kimberley Green JohnJanelle Heasley John Parker HoltHeasley Parker Holt Jay Howard Jay Howard David Hughen

ADVOCATE

Deborah and Michael Jelen $500 -$999 Dena and Sean Kelly David Hughen Kendra Scott Deborah and Michael Jelen Lauren and Jake Larson Dena and Sean Kelly Courtland Logue Kendra Scott Lauren and Jake Paul Love, MD Larson Courtland CatherineLogue Mauzy and Hans Magnusson Paul Love, MD Steve McKay Catherine Mauzy and Hans Magnusson Stephanie Moten Steve McKay Alex PriestMoten and Miranda Gale Stephanie

Generating lifelong connections to work

Brian Riley Kaci and Matt Roberts Alex Priest and Miranda Gale Laura and Joe Schneider Brian Riley Haland Smith Kaci Matt Roberts Tracie Stookesberry Laura andand JoeEamon Schneider HalRhonda Smith Summberbell Tracie and Eamon Stookesberry Leigh and J.D. Torian Rhonda Summberbell Michelle Weisblatt Leigh and J.D. Torian Elizabeth Whited Michelle Weisblatt Elizabeth Whited

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Visit bit.ly/2022-OMR-GCT to view the full 2022 Goodwill Central Texas Outcome Management Report.

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