Debbie's Goodwill Story

Debbie has worked since she was 14. After experiencing financial challenges and health issues requiring surgery, Debbie was out of a job for a while.

Our Goodwill is the Canadian hub for a pilot project on textile sorting funded by the Walmart Foundation.

Through Goodwill, she received help with resumes and interview skills. When a position became available at a Community Store, Debbie was nervous she wouldn’t be hired due her age, and was thrilled to get the job.

We implemented Welcome Appointments and a Life Scan for all new staff to support onboarding, seeing a 23% decrease in turnover rates in the first 90 days of employment.

She was incredibly excited to start her journey as a cashier at Goodwill, where she says everyone is treated with respect, and employees get the support they need. She says "the definition of Goodwill is kindness. Every day I want to make somebody's day a little brighter."

Three years on, Debbie hopes to progress to a Key Holder role or even Assistant Manager one day.

We are working with partners on pilot projects to innovate in textile circularity, including using postconsumer textiles to create Cotton Shoddy, Biochar, and other byproducts.

Debbie, Retail Production Associate

1,100 medical devices were donated and shipped to support Ukrainians with disabilities impacted by conflict, through the Roll Up for Ukraine campaign with Enactus Western and Ability Through Action.

Employees Donors Shoppers

1,262 team members 808,956 donors continued to fuel our mission

1,957,796 shoppers

Community Coffees Scholarships

4,300+ free community coffees provided

77 scholarships awarded

Coaching Sessions Round Up People Served

3,550 coaching sessions supported employee wellness and life stabilization

Over $194,000 raised by customers rounding up their purchases

Over 52,000 people received support on their path to work

Goodwill In Service

Community Contributes to Goodwill