Goodwill-Suncoast Annual Report 2020-2021

NEW DAY FRESH START ANNUAL REPORT

2020 2021

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Dear Friends of Goodwill, From adversity came innovation and reinvention in 2020-21. As we navigated the challenges of the past year we’ve taken a fresh look at everything, adding new programs and refining existing services to meet emerging needs.

Goodwill Industries-Suncoast partnered with community employers to launch the JET Certified program, providing the opportunity for men and women with disabilities to gain training, experience and credentials that prepare them for in-demand jobs.

Goodwill also took on The Belle of the Ball program and expanded its reach beyond the dress. In addition to ensuring that young women not miss a special event because they can’t afford a gown, Goodwill is offering career services to help these young women build careers and prosper in the job market.

Our Junior Ambassadors of Goodwill (J.A.G.) program and BookWorks children’s literacy program were both reinvented in virtual form to allow these services to continue when we could not gather in person.

Another new service is one of our most important ... helping survivors of human trafficking move forward with their lives.

Goodwill-Suncoast served 33,366 people during the past year and placed 1,262 people in jobs. Thanks to continuing community support, we are finding new ways to transform lives through learning and the power of work.

As Eleanor Roosevelt once said: “With the new day comes new strength and new thoughts.” Our past year, through adversity, will mean brighter days ahead for many, thanks to your help.

With gratitude,

Deborah A. Passerini, M.Ed., CRC, CE President and Chief Executive Officer Goodwill-Industries Suncoast, Inc.

Carole F. Philipson Board Chair

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OUR MISSION Transforming lives through lifelong learning and the power of work.

COUNTIES SERVED: Pinellas, Hillsborough, Polk, Pasco, Hernando, Marion, Citrus, Sumter, Levy, Highlands

WORK Employment services for people with all types of employment challenges Job training programs for people with disabilities LIFE Literacy program for children from families with low incomes Gowns and career services for young women with limited incomes Financial literacy programs for youth and adults Residential re-entry program to help offenders transition back into society

TOTAL PEOPLE SERVED: 33,366 Helping people train for and go to work .......................... 8,490 Helping children and young people develop life skills for tomorrow .......................................... 18,690

HOME Five affordable apartment communities Barrier-free architecture for seniors and people with disabilities On-site Goodwill management and service coordination

Providing homes for seniors and people with disabilities .................................................................. 377

ASSISTANCE

Assistance for people in need ................................................ 5,809

Clothing and household items for a fresh start

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Volunteers for our BookWorks children’s literacy program gave 27,371 BOOKS to 15,586 CHILDREN from families with low incomes.

89.3% of operating budget devoted to programs and services.

A complete financial statement appears on page 17.

Pounds of donated items ................................................. 53,342,250 Number of donors .................................................................. 1,069,845 Number of shopping transactions ................................. 2,253,337 Goodwill-Suncoast Employed Team Members .................... 800 Goodwill Temporary Staffing Team Members .................... 229 Total Employed Team Members .............................................. 1,029 Operating Budget ............................................................... $78,129,221 Retail Program Revenue ................................................. $77,485,130 Total Revenue ...................................................................... $92,896,414 Human Services Revenue ............................................... $12,519,712

People placed in jobs ............................ 1,262

(The financials above and percentage of budget devoted to services include Goodwill Apartments.)

Average hourly wage upon job placement ....................................... $10.32 Page 4

Through JET Certified, Joshua finds a workplace with respect and camaraderie.

Making the most of her time in our residential re-entry program, Stefanie discovers her dreams and the drive to achieve them.

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Savoring job satisfaction Young man draws encouragement from JET Certified

Joshua Rosario landed a job as a front desk agent with SpringHill Suites in Ocala after completing an internship through the Goodwill JET Certified program and earning a certification in hospitality. JET Certified helps students or adults with learning disabilities or career obstacles get paid, on-the-job training while earning a certification pertaining to the field. His work ethic, attention to detail, and thoughtfulness while interning caught the eye of Chelewa Springs, the hotel’s general manager.

“JET has that special spark to it,” he said. “You feel an enormous amount of pride, like ‘I did it!’”

During his internship in the program, he was guided in navigating guests and other duties by both Chelewa and LaLa Perry, the guest relations manager. Chelewa picked him for the front desk after seeing both his ability to handle high level tasks and “chum” with everyone, including guests.

Josh is one of several JET Certified graduates hired at SpringHill.

Since he’s typically scheduled five days a week, he gets a lot of face- and phone-time with guests. He’s become something of a star among staff and guests alike. Chelewa said she sees his name mentioned often on guest comment cards. It’s in part due to his diligence and attention to detail.

“I told him to stay patient, stay diligent, and now he’s running it almost by himself,” LaLa said.

Josh likes that his internship provided cross-training, so he can help fill in around the hotel if other departments need a hand. He said JET Certified offered a great opportunity to network and get the tools needed for a position, even if someone didn’t have any prior experience in the field. Earning the certification from the program was like earning a diploma in a way.

LaLa often delegates some aspects of training new participants to Josh because he does well with this role. She watched him grow into the role and grow confident in himself. Now he’s a goto for other participants who may have questions or need help with understanding something.

For Josh, the job is more than just a way for him to pay his bills.

It’s the best work environment he’s had, he said. Staff is treated with respect, and treat each other respectfully, too.

“This environment has been more encouraging than any I’ve been in,” he said. “There’s more patience, more compassion, and more people to relate to.”

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Imprisonment to Empowerment Young woman finds tools for success in re-entry program Stefanie Mitchell is a problem solver. When she spots an issue, she wants to fix it. Her experience behind bars revealed gaps in the prison and rehabilitation system. Her experience in the Goodwill residential re-entry program inspired her to solve them.

Stefanie was arrested and spent nine months in prison before being offered a spot at the Goodwill program. It became “one of the best decisions I ever made,” she said.

Her time in prison and at Goodwill has inspired her to pursue higher education with the ultimate goal of starting a business that will help fellow offenders exiting similar re-entry programs to find the resources they need to re-start their lives, successfully.

“There are not enough resources, and they regress quickly. It’s hard to get an apartment, hard to get anything,” Stefanie said.

“I want to fill the gap in between the work release and the real world. I think that’s really important, with the recidivism rate being so high.”

It wasn’t easy going from prison, to the work release program, then to life outside. Moving from prison to the program came with some baggage. Stefanie said she first felt guilty and ashamed of what had happened. However, she also learned how much more difficult everyday life was to be labeled.

“You never know what someone is going through,” Stefanie said.

“We’re all humans on this earth trying to do better.”

When she began working in a Goodwill retail store she had the opportunity to work alongside both fellow program participants and regularly-hired team members while she was under the mentorship of the re-entry program’s team. These interactions helped refocus her vision for the future and regain her self-confidence.

“The staff working there treated all of us women like anyone else,” Stefanie said. “They wanted us to succeed.”

She felt backed by her support system: Program Manager Ms. Dunmore, Assistant Manager Ms. Sherman, and Counselor Ms. Renwick helped coach her through struggles and encouraged her to keep trying. Ms. Bell, a Goodwill retail store manager, was always cheering her on. The collective advocacy bolstered Stefanie’s confidence.

“A felon deserves to have someone believe in them. Goodwill did that for me,” Stefanie said.

After exiting the program and receiving aftercare services in early 2020, Stefanie moved to New York and worked in production on sets for Netflix and Hulu first as a grip/electric, then as a COVID-19 mobile testing site supervisor. Meanwhile she pursued her master’s in Forensic Psychology from North Central University – an online program that allows offenders to graduate.

She finished in August 2021, and plans to seek a doctorate. She is working through an internship at a drug rehabilitation facility.

Stefanie hopes to have the opportunity to return to GoodwillSuncoast to visit her former mentors and counselors.

These steps are steadily leading her toward a new future: one based on experience, with a goal of helping others who have a story like her own solve problems they confront.

“Now I feel empowered to share my story,” Stefanie said. “Goodwill was the inspirational piece to be that force of change within the community, within people with similar stories to myself.”

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Our Year in Review Keeping the Books Coming

Even during the pandemic, Goodwill’s BookWorks children’s literacy program continued giving books to children who may not otherwise have them. Volunteers provided interactive online story times with preschoolers and teachers presented each child with a book that volunteers dropped off earlier. Book deliveries also continued to underperforming elementary schools.

New Home for Hippie Dash

The Safety Harbor waterfront offered the perfect vibe for the 5th annual Hippie Dash on May 15. More than 1,100 people registered to run, walk or roll while enjoying a morning of peace, love and Goodwill at the groovy new location.

J.A.G. Goes Virtual

The J.A.G. program (Junior Ambassadors of Goodwill) pivoted to a virtual format this year, allowing students to serve the community and earn community service hours during the pandemic. Student projects included collecting goods for food banks and sending hand-made greeting cards to seniors at Goodwill’s Heritage Oaks Apartments.

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Helping Girls Say Yes to the Dress

Goodwill began carrying on the legacy of the Belle of the Ball program, providing free formal gowns to girls who may not be able to afford them. We’re also offering career development services to help girls think beyond the dress. Although large shopping events weren’t possible during the pandemic, girls had the opportunity to schedule individual shopping appointments to choose the dress of their dreams.

Shining Through a Rigorous Review

Sweats for Vets

Goodwill partnered with VFW Auxiliary Post 2550 in St. Petersburg to host a clothing drive for veterans in September. More than $3,600 worth of clothing was collected at our Pinellas County stores for veterans served through the Bay Pines Healthcare System.

Goodwill-Suncoast has earned another three-year accreditation from CARF, the Commission on Accreditation of Rehabilitation Facilities, following a rigorous review of our programs and operations in January. In the final report, reviewers noted that our commitment to people, the community and the mission are demonstrated through excellence in all areas of operation.

CARF accreditation is the highest endorsement awarded to agencies providing community integration and employment services for people with disabilities.

Safe Halloween Treats

Our stores delighted customers by dispensing treats through Kooky, Spooky Candy Chutes on Halloween to help children celebrate the holiday safely in a socially-distanced world.

At One With Tampa Bay

The Tampa Bay Business Journal named Goodwill-Suncoast as a One Tampa Bay honoree announced in October 2020.

Goodwill was one of 21 nonprofits recognized for going above and beyond in giving back to the community.

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JET Certified Builds Resumes & Relationships

Chelewa Springs grins with pride when she talks about her employees from the Goodwill JET Certified program. She knows each worker’s skill sets and talents; she brims with stories of their achievements. These are workers that in other circumstances may not shine. But with a little investment of time, Chelewa, the general manager of SpringHill Suites of Ocala, has created a community of hard work and camaraderie with program participants and her full-time staff alike.

“These young people are passionate and show up to work every day,” Chelewa said. “They’re invested in being here.”

With COVID-19 bringing travel and tourism to a grinding halt, the JET (Job Education Training) Certified program should have had little chance of survival in the hospitality industry. The JET Certified program expanded upon the existing JET program by including a certification course alongside on-the-job training and mentorship for both adults and students, something they could have in their toolbox when they began applying for jobs.

Last year, Derek Arnold, manager of community employment initiatives for Goodwill-Suncoast, was preparing himself to hear “no” from SpringHill Suites, a property of HDG Hotels. At most, he was expecting a “not now.” But what he got was “an emphatic yes,” he said.

Chelewa brought the program into reality.

Despite the looming uncertainty of the pandemic last year, she wanted her hotel in the program.

In partnership, the JET Certified program launched in June 2020, and started a similar program in Citrus County at another HDG site.

Since then, 15 adults and two students entered this hospitality program in Ocala, and nine at the Citrus County location. Participants were able to get American Hotel & Lodging Educational Institute (AHLEI) Certification in Guest Services, and get experience in maintenance, front desk, laundry and housekeeping. In retail and food service, JET Certified has begun programs at Burlington and Blue Highway Pizza in Ocala, and Crumps Landing restaurant in Citrus County, with certifications appropriate for those industries.

The pandemic helped the program in Ocala sprout.

Because there was a lull in occupancy, it allowed Chelewa to spend time with both program participants and her own staff, making sure they were ready to mentor participants joining their team. She selected staff who were willing and able to spend the time to be a good mentor and take the time with each participant to help them learn and succeed.

“We place them with people they will learn from, and those who are open to doing it,” she said.

The goal of the program is to help participants build a resume of their certification and skills to find a job after completion. But some of them didn’t have to look far for employment – Chelewa hired them at SpringHill Suites.

“In one year, this was a success,” Derek said.

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2020-2021 Board of directors BOARD OFFICERS

DIRECTORS

G-I-S HOUSING BOARDS

CORPORATE OFFICERS

Chair

Mike Attinella

Ed Rader, Chair

Carole F. Philipson

Chief Financial Officer (Retired)

Bob Dobkowski, Vice Chair

Deborah A. Passerini President and Chief Executive Officer

Health Care Consultant Senior Vice Chair Sandra Young Regions Bank Secretary Dominic Macrone

Steve Bivens Cavotec Shauna Burkes Qurate Retail Group - HSN Christina Elam

Cedar Fair Entertainment

Steward Partners Global

Company

Steve Erickson

Vice Chair

Raymond James Financial, Inc.

Heather Ceresoli

Marie Hebbler

Taylor White Vice Chair Louise Lopez Focal Point Data Risk Vice Chair Ed Rader Kmart (retired)

Risk Matrix Solutions Tony Martinez MGT Consulting Melissa Mora Advent Health Kimberly Perez

Louise Lopez, Secretary/Treasurer Debbie Passerini, EVP Heather Ceresoli Marie Hebbler Mark Pichowski Bob Wabbersen

JOBWORKS BOARD Lee Bell, Chair Marie Hebbler, Vice Chair Melissa Mora, Secretary Debbie Passerini, President Steve Erickson

Welbilt

Steve Bivens

ex officio

Scott Rutz

Ed Rader

Deborah A. Passerini

The Northern Trust Company

Bob Wabbersen

President and CEO,

Stefanie Anna Vice President for Corporate Affairs & Governance/ Corporate Secretary/ Compliance/Risk Management Tracey Boucher Corporate Treasurer/Chief Financial Officer Jacqueline R. Miller Vice President for Human Resources Kris Rawson Vice President for Mission Services/Chief Mission Officer Allen Starr Vice President for Information Technology/Chief Information Officer Brad G. Steffani Vice President for Retail Operations James D. Williams Vice President for Fund Development HONORARY / EMERITUS President and CEO Emeritus R. Lee Waits

rs e b m e Board mction !! in a

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Thank you to our generous donors!

RICHARD J. SARGENT CUMULATIVE GIVING SOCIETY Richard J. Sargent generously bequeathed the largest single gift in our history. This society honors donors whose cumulative gifts total $100,000 or more.

Senior Founders ($1,000,000+) Ms. Sylvia H. Forster Publix Super Markets Charities Mr. Richard J. Sargent Theodore P. and Marian Hadley Tonne Founders ($500,000 - $999,999) Mr. Joseph J. Bagnor Ms. Tucker Mae Hall Mrs. Ethel T. Michaud Frank T. and Gladys M. Mills Mrs. Mabel I. Soine Ms. Rita Tavenner Ms. Hedy Tumillo Ms. Laura White Guardians ($100,000 - $499,999) Ms. Rosamond Allen Central Power Systems Mr. Lewis F. Colbert Mr. and Mrs. Richard T. Cummins Vera and S. Alton Dallgaard Mrs. Gwendolyn M. Deckert Duke Energy Miss H. Louise Eaton Mrs. Sarah Eberhardt Eckerd Corporation Foundation William and Barbara Faber Mr. Richard Y. Fernandez Mrs. Gertrude M. Fetzer Jeanette Glynn GTE Florida, Inc. Dr. John W. Holter Mr. Daniel Howe Mr. George Jara Dan and Tina Johnson Mrs. Helen M. H. Jones Dr. Alfred E. King Capt. Leonard K. Kissack Mr. William A. Klein Mr. and Mrs. John H. Kopp

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Mr. and Mrs. Royce W. Ladd Mrs. Kathryn E. Lading Ms. Priscilla Lange Mr. Robert W. Laude Mr. Frank A. Lay Esther Marie Marshick Mr. F. Neuman Miller Margaret B. Miller Ms. Beni Morrison Ms. Bernice E. Muench National Charity Services, Inc. Dwight and Ida Newberg Ms. Norma B. Nunlist Mr. Malvin H. Olsen Debbie and Jim Passerini Joseph P. and Rose E. Patton Mr. John Sharp Peyton PNC Foundation Miss Anna Pollmann Mr. and Mrs. Donald M. Pouttu Russell and Lillian Quarles Mr. and Mrs. George A. Rawcliffe Mrs. Fimie R. Richie Ms. Margaret G. Ruff Ms. Rita Sherman Mrs. Kathryn B. Stenquist Ms. Helen Hartinger Stevenson Mr. Stephen K. Stimson Mr. Harris M. Sullivan, Jr. SunTrust Bank, Tampa Bay Ms. Helen Swarthout TECO Energy, Inc. Ms. Bernice K. Trulsen Kenneth N. Verriden Trust Mrs. Janet L. Whitlock Mr. Roland E. Whitney Mr. and Mrs. Samuel A. Wilke Mr. William B. Wood Mrs. Helen M. Zachariasen RICHARD J. SARGENT LEADERSHIP SOCIETY We recognize those who made substantial gifts to GoodwillSuncoast in the 2020-2021 fiscal year.

Platinum ($10,000+) The Bank of America Foundation Baycare Community Foundation of Tampa Bay

Dan and Tina Johnson Edward and Jeanne Mansfield Jean B. Mash National Charity Services, Inc. Debbie and Jim Passerini Publix Super Markets Charities Russell and Lillian Quarles Theodore P. and Marian Hadley Tonne Truist USI Consulting Group Gold ($5,000 - $9,999) Mr. Lewis F. Colbert Hawkins Construction, Inc. Denis and Britta Nayden

Mr. and Mrs. R. Lee Waits Silver ($3,000 - $4,999) Tony and Heather Ceresoli Elizabeth H. King Mrs. Charlotte N. Lehnherr RapidScale Rotary Club of St. Petersburg, Inc. Mr. Thomas L. Schenk Jim and Sue Williams Bronze ($1,000 - $2,999) Canteen Mr. and Mrs. Brian Clark Coppertail Brewing Co. Carrier Enterprise, LLC Kobita and Vijay Desai Jane and Jamie Egasti Garson and Shaw LLC Mr. Martin W. Gladysz Liz and Larry Heinkel Humana David and Marie Hyman Thomas A. and Mary S. James Foundation Leon Korol Company Lokey Automotive Group Magic Creations Ogletree Deakins Regions Financial Corporation Foundation Roger P Corporation Rotary Club of Tampa Foundation, Inc. RSM US LLP Ryder System

Smith and Associates Real Estate Solstice Sleep Products Mrs. Sandra R. Young EDGAR J. HELMS HERITAGE SOCIETY This society is named for the founder of the international Goodwill movement and honors those who have shared his vision and ensured the future of Goodwill-Suncoast through their wills or estate plans.

Ms. Caroline M. Adams Ms. Irene A. Alexander Ms. Rosamond Allen Ms. Deborah Axtell Mr. Joseph Bagnor Ms. Marion Baker Ms. Helen Beaumont Mr. Frank R. Becker Ms. Edith Bedole Mr. Harry A. Beede Mr. Richard Bekken Mr. and Mrs. Arthur T. Bennett Ms. Emilia S. Benz Mrs. Frances K. Biggs Mrs. Mary C. Black Mr. and Mrs. Hubert Bodwin Ms. Mildred A. Boerckel Ms. E. Barbara Boger Ms. Mary Boghi Mr. Paul H. Bojack Mr. and Mrs. George C. Bossard Col. George Brown Ms. Monette R. Burns Mr. J. Harry Carr Miss Mary Alice Case Ms. Jewell P. Chapek Ms. Thelma F. Cherry Gene and Nancy Cicero Ms. Catherine C. Clark Ms. Helen K. Clark Mr. Lewis F. Colbert Ms. Florence G. Copeland Ms. Anna S. Corbett Mr. Pierre J. Costich, Jr. Mr. and Mrs. Alfred E. Craig Ms. Muriel H. Craig Mr. Clement Crawford Mr. William E. Culbreath, Jr. Mr. and Mrs. Richard T. Cummins

Goodwill-Suncoast thanks our financial donors for their generosity.

Your financial gifts make you a vital part of achieving the Goodwill mission.

Mrs. Ruth Dahling Dr. and Mrs. S. Alton Dallgaard Mr. Edward W. Davis Ms. Donna Day Ms. Leonora W. Dearlove Mrs. Gwendolyn M. Deckert Ms. Sadie F. DeFlaun Mr. Ronald Dew-Brittain Ms. Stella F. Dixon Mr. and Mrs. Adin M. Dosh Mrs. Irene E. Draper Mr. Thomas T. Dunn, Esq. Ms. Phylista Dye Miss H. Louise Eaton Mrs. Sarah Eberhardt Ms. Elizabeth English Mr. Hubert E. Erickson William and Barbara Faber Ms. Leone A. Farmer Mr. Richard Y. Fernandez Mr. and Mrs. Albert C. Fetzer Ms. Sylvia H. Forster Mr. Alfred G. Frey Miss Jo Ann Gemignani Mrs. Dorothy L. Gittings Mr. Sergei Gladilin Jeanette Glynn Mrs. Callie Grall Mr. Raymond N. Gramm Ms. Moni-Beth Griesemer Ms. Helen Grunenwald Ms. Gladys L. Hahn Mrs. Norma L. Haldeman Ms. Dorothy Hall Ms. Myrtle A. Hall Ms. Tucker Mae Hall Ms. Vera Hanifan Mr. Aaron F. Head Ms. Alma E. Hildred Mr. and Mrs. James A. Hinton Ms. Mathilda F. Hoffman Mr. Luther Y. Holland Ms. Laura E. Hollar Ms. Jane Carver Holmes Mr. Richard N. Holt Dr. John W. Holter Mr. Daniel Howe Ms. Bessie R. Huff Mr. Charles N. Hunt Mrs. Mary F. Hutchins Mr. and Mrs. Harold R. Jaberg

Ms. Alice Jacob Mr. George Jara Mr. Fred W. Jobe Dan and Tina Johnson Mrs. Helen M. H. Jones Mr. Howard G. Keller Ms. Rosemarie Kibitlewski Dr. Alfred E. King Capt. Leonard K. Kissack Mr. William A. Klein Mr. and Mrs. Richard C. Knoblow Mr. and Mrs. John H. Kopp Ms. Marianne Kormendy Mr. and Mrs. Royce W. Ladd Mrs. Kathryn E. Lading Ms. Priscilla Lange Mr. Arlo Langer Rex C. and Marie Elizabeth Larabee Ms. Genevieve J. Larges Mr. Solvieg Larsen Mr. Robert W. Laude Ms. Carolyn W. Law Mr. Frank A. Lay Mrs. Carol M. LeBeau Ms. Ethel A. Lee Mrs. Charlotte Lehnherr Ms. Sylvia Lerner Ms. Vera M. Lillia Ms. Dorothy A. Lindahl Mrs. Julia Linscott Ms. Marjorie J. Lyman Ms. Katherine P. MacDonald Mrs. Leona G. Mace Ms. Mary Williams MacMonnies Ms. Nellie M. Maedler Ms. Julia Manecke Edward and Jeanne Mansfield Esther Marie Marshick Mr. and Mrs. Gottfried Marti Jean B. Mash Mr. William G. Mawhinney Mr. Robert T. McGeorge Ms. Gertrude Spear McGrew Mr. and Mrs. Harold J. McIntosh Mrs. Ada B. McManeus Mrs. Jane Damm McPherson Mr. Raymond E. Meyer Mrs. Ethel T. Michaud Mr. F. Neuman Miller Fred & Grace Miller Ms. Lucille Miller

Ms. Margaret B. Miller Frank T. and Gladys M. Mills Irene Molski Mrs. Beatrice L. Moon Ms. Beni Morrison Mr. Arthur A. Moulton Ms. Bernice E. Muench Mr. Harry C. Mulder Audrey B. Munguia Mr. Bob Murtagh Ms. Lucille M. Netcott Dwight and Ida Newberg Mrs. Anne Noble Mr. Montgomery G. Northcutt Ms. Norma B. Nunlist Mr. Malvin H. Olsen Mr. Donald Overholt Ms. Dorothy Marrs Owen Mr. and Mrs. Nick Pargeans Ms. Freda H. Pasanen Joseph P. and Rose E. Patton Louis A. Pavao Ms. Nina I. Pease Mr. and Mrs. Hobart D. Pelhank Mrs. Margaret D. Pereira Mr. and Mrs. Herbert Peters Mr. John Sharp Peyton Mr. and Mrs. Rodney F. Pierce Ms. Marie T. Pogar Miss Anna Pollmann Mr. and Mrs. J. Oliver Pore Mr. and Mrs. Donald M. Pouttu Mr. and Mrs. Martin Quak Ms. Mary Rabanus Mrs. Louise W. Rahmel Ms. Hortense L. Ramsay Mr. David V. Ramsay Mrs. Elizabeth D. Rankin Trust Mr. and Mrs. George A. Rawcliffe Victoria M. Ream Mr. Carl H. Reed Mrs. Fimie R. Richie Ms. E. Hope Rietschlin Mrs. Elizabeth C. Roberts Ms. Grace C. Roe Ms. Eva P. Rogers Ms. Margaret G. Ruff Mr. Charles Saltzman Mr. Richard J. Sargent Edward E. and Ella Schenk Ms. Erika Schnabel

Mrs. Jean A. Schneider Mr. William H. Schoenfeld, Jr. Mrs. Anella B. Shapiro Ms. Rita Sherman Ms. Pearl F. Shuttlesworth Mrs. Mabel I. Soine Dr. Florence E. Stansbury Ms. Kathryn B. Stenquist Robert G. Stern, Esq. Ms. Helen Hartinger Stevenson Mr. Stephen K. Stimson Mr. Harris M. Sullivan, Jr. Mrs. Catherine L. Svoboda Ms. Helen Swarthout Mrs. Esther C. Swiney Ms. Rita Tavenner Mrs. Betty M. Teguns Mrs. Muriel Terry Mr. Lawrence J. Thiery Mr. and Mrs. Daniel S. Tinstman Theodore P. and Marian Hadley Tonne Ms. Bernice K. Trulsen Mr. Henry W. Tuck Ms. Hedy Tumillo Mr. and Mrs. Herman B. Van Schooten Mrs. Grace Vargo Mrs. Adeline M. Vavrik Kenneth N. Verriden Trust Mr. and Mrs. Kenneth Volkman Mr. and Mrs. R. Lee Waits Mr. Henry E. Walters, Jr. Mr. Frank Warren Ms. Cora H. Wasser Ms. Janet S. Weaver Mr. and Mrs. Alfred R. West Ms. Virginia F. Westervelt Mr. Orville L. Westlund Mr. Flernoy White Ms. Laura White Mrs. Janet L. Whitlock Mr. and Mrs. Harold A. Whitney Mr. Roland E. Whitney Mr. and Mrs. Samuel A. Wilke Jim and Sue Williams Ms. Eva M. Wills Mr. William B. Wood Mrs. Helen M. Zachariasen Richard and Lee Zeh

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Connect to Goodwill Administrative Offices Goodwill IndustriesSuncoast 10596 Gandy Blvd.

St. Petersburg, FL 33702 (727) 523-1512 TTY for all locations: (727) 579-1068 goodwill-suncoast.org

Human Resources 16432 U.S. Hwy 19 N. Clearwater, FL 33764 (727) 523-1512, ext. 2676

Distribution Center 1407 S. U.S. Hwy 301 Tampa, FL 33619 (727) 523-1512

Goodwill Mission Services Job Connection

Virtual services: myjobconnection.org Services by phone: 727-282-4478 JobConnection@goodwill-suncoast.com

Job Connection Center

2550 34 St. N. St. Petersburg, FL 33713 (727) 321-7337 th

Job Connection Center 10739 Big Bend Rd. Riverview, FL 33579 (813) 302-9405

Job Connection Center 4102 W. Hillsborough Ave. Tampa, FL 33614 (813) 302-9405

Community Resource Directory goodwill-suncoast.org/services/

Suncoast Business Solutions Goodwill Temporary Staffing Community Service 16432 U.S. Hwy 19 N. Clearwater, FL 33764 (727) 577-6411 sbsgoodwill.com

J. A. G.

(Junior Ambassadors of Goodwill) (727) 440-3861 goodwill-suncoast.org/juniorambassadors/

The Goodwill Ambassadors (888) 279-1988, ext. 1050

JET (Job, Education, Training) JET Certified Project SEARCH 2920 W. Silver Springs Blvd.

Ocala, FL 34475 (352) 547-2386 powerofwork@goodwill-suncoast.com

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JobWorks

8118 Hillsborough Loop Dr. Building 263 MacDill Air Force Base Tampa, FL 33621 (813) 840-2846 or (813) 840-0866

Goodwill BookWorks 16432 U.S. Hwy 19 N. Clearwater, FL 33764 (727) 523-1512, ext. 2673 11954 C.R. 105 Oxford, FL 34484 (352) 643-2000 ext. 111

Partner Service Location Junior Achievement of Tampa Bay

(Financial Literacy/Youth Services) 13707 N. 22nd St. Tampa, FL 33613 (727) 243-8009 Finance.park@goodwill-suncoast.com

in your community!

Goodwill Re-entry Services

Goodwill Retail

Tampa Bay Community Corrections Center

E-commerce

11462 S.R. 54 (SS) Trinity, FL 34655 (727) 247-1600

10596 Gandy Blvd.

St. Petersburg, FL 33702 (727) 523-1423

Goodwill Stores

2390 Willow Oak Dr. (SS) Wesley Chapel, FL 33544 (813) 751-2047

Goodwill Affordable Apartments

Pinellas County

TTY for all Goodwill apartments: (727) 579-1068

Freedom Village I 7700 66th St. N. Pinellas Park, FL 33781 (727) 541-6620

Freedom Village II 5002 S. Bridge St. Tampa, FL 33611 (813) 831-6988

Freedom Village III 1167 Turner St. Clearwater, FL 33756 (727) 443-6799

Heritage Oaks of Palm Harbor 2351 Alderman Rd. Palm Harbor, FL 34683 (727) 787-0792

Heritage Oaks of Ocala 2820 S.W. 34th St. Ocala, FL 34474 (352) 854-1515

shopgoodwill.com

(SS) = Superstore

3929 Tampa Rd. (SS) Oldsmar, FL 34677 (813) 792-6092

1460 Missouri Ave. N. Largo, FL 33770 (727) 581-7069 16494 U.S. Hwy 19 N. Clearwater, FL 33764 (727) 315-4171 2550 34th St. N. (SS) St. Petersburg, FL 33713 (727) 256-0900 10596 Gandy Blvd.

St. Petersburg, FL 33702 (727) 523-7354

Hillsborough County 1106 E. Brandon Blvd. (SS) Brandon, FL 33511 (813) 689-6279

4102 W. Hillsborough Ave. (SS) Tampa, FL 33614 (813) 874-7077 1407 S. U.S. Hwy 301 Tampa, FL 33619 (813) 542-8100

Pasco County

Hernando County

4750 Commercial Way (SS) Spring Hill, FL 34606 (352) 596-1712

Polk County

5411 S. Florida Ave. (SS) Lakeland, FL 33813 (863) 646-4301 600 Sixth St. N.W. Winter Haven, FL 33881 (863) 299-1486

Marion County

2830 S.W. 27th Ave. (SS) Ocala, FL 34474 (352) 629-4202

Citrus County

254 N. Suncoast Blvd.

Crystal River, FL 34429 (352) 795-5920

Sumter County 11954 C.R. 105 (SS) Oxford, FL 34484 (352) 643-2000

Highlands County

10739 Big Bend Rd. (SS) Riverview, FL 33579 (813) 485-8900

420 Sebring Square (SS) Sebring, FL 33870 (863) 314-3200

2802 James Redman Pkwy.

Plant City, FL 33566 (813) 754-2778

Goodwill Outlet Store

3050 College Ave. E. Ruskin, FL 33570 (813) 645-3615

10596 Gandy Blvd.

St. Petersburg, FL 33702 (727) 523-1512, ext. 1450

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Financial Statement June 30, 2021 Year ended

Year ended

6/30/2021

6/30/2020

$27,026,472

$13,560,835

Accounts receivable

2,655,620

2,400,983

Inventories

4,745,411

3,677,317

Prepaid expenses/other

2,560,408

2,398,072

Investments

12,123,476

9,763,443

Land, buildings and equipment

86,706,192

90,942,580

$135,817,579

$122,743,230

$1,096,477

$600,735

Accrued payroll

1,665,074

1,722,822

Other accrued expenses

6,860,726

8,339,950

225,498

247,460

Assets Cash and cash equivalents

Total Assets Liabilities Accounts payable

Deferred gift payable Deferred revenue Deferred compensation payable Long term debt Total Liabilities Net Assets Total Liabilities and Net Assets

130,990 2,860,682

55,741,603

59,275,446

$69,201,713

$73,178,085

$66,615,866

$49,565,145

$135,817,579

$122,743,230

Total 2020 / 2021 Revenue ..................................................................

$92,896,414

Total 2020 / 2021 Expenses ..................................................................

$78,129,221

Change to Net Assets* ...........................................................................................

$14,767,193

Revenue

Expenses

Sales and Salvage $ 77,485,130**

Program Services $ 69,746,930**

Mission Services $ 12,519,712

Management and General $ 7,651,288*

Public Support $ 1,132,649 $

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186,872 3,425,463

Other 1,695,114

Public Support $ 731,003

* A ($2,347,337) non-operating expense to record the market value of interest rate SWAP agreements was eliminated. ** Retail includes $19,114,344 fair value of Gifts InKind donated inventory.

Figures for FYE 2020/21 are subject to audits by RSM and review by the Board of Directors.

Figures reported for FYE 2019/20 include modifications made after printing of annual report.

Thank You to Our Sponsors and Partners HI

GRAPHIC DESIGN SPONSOR

COOL CAT SPONSORS Arbel Group Inc. LLC

21 20

IE DASH P P

Bayside Solutions Inc. Fitlife foods

GROOVY SPONSORS

MAC Wholesale Packaging Corporation of America

for

Peace Love &

Jan-Pro Cleaning Systems of Tampa

Jim & Debbie Passerini

Goodwill

Principal Financial Network Rapid Waste Environmental Services

PEACE AND LOVE PRESENTING SPONSOR

Rissman Barrett Hurt Donahue McLain & Mangan PA Versant Health Jim & Sue Williams

OUR COMMUNITY PARTNERS AWARDS SPONSOR

10K SPONSOR

RACE BIB SPONSOR PARTY SPONSOR

A Cox Business Company

MEDIA SPONSORS

FAR OUT SPONSORS Canteen Carrier Enterprises Coppertail Brewing Co. Garson & Shaw Magic Creations Oletree, Deakins, Nash, Smoak & Steward, P.C. Roger P Corporation Taylor White

Blue Highway Ocala Burlington Ocala Crumps Landing Hilton Ocala Holiday Inn Express Inverness Hyatt Regency Clearwater Beach Resort & Spa Mojo’s Grill and Catering PNC Rotary Club of St. Petersburg Rotary Club of Tampa SpringHill Suites Stevi B’s Ocala Suncoast Credit Union Wells Fargo

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