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Outlook 2012 The State of the IT Services and BPO Industry Ed Nair Editor, Global Services

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Outlook 2012 Survey - Global Services Media Respondent Profile (n=149)

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Outlook 2012 Survey - Global Services Media Services Buyer Split (n=30)

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Global IT Services and BPO Industry Overall Outlook 2012 – IT Services and BPO

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Business Drivers of Outsourcing

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Outlook 2012 - Inhibitors of Outsourcing

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Outlook 2012 - Growth Areas in IT and BPO

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Outlook 2012 - Key Trends

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THANK YOU! ED NAIR ed@cybermedia.co.in www.globalservicesmedia.com

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Outlook 2012: The State of the IT Services and BPO Industry