Cutting Edge

by Frank Legato

PRODUCT: Design Collective MANUFACTURER: Cintas

Design Collective by Cintas created a custom apparel program for Resorts World Las Vegas, the first new casino on the Strip in a decade. Design Collective’s inhouse designers blended garments from its ready-to-wear lines with custom-designed pieces to curate an apparel collection that enhances Resorts World’s brand identity.

Design Collective became a Resorts World partner early on, working side-by-side with executives throughout the resort including their interior design team, to create a cohesive look that seamlessly blends functional, luxurious apparel with the traditions and time-honored details of the international Resorts World brand.

The apparel program utilized the Resorts World corporate brand palette as the cornerstone for the collection— Resorts World red is implemented in buttons and embroidery elements. Design Collective researched fabrics, fabric technologies, and runway trends, to create an elegant program that adds to the Resorts World brand story and enhances the guests’ experience.

The sleek, yet simple elegance of this collection features job function requirements built into the design. Each garment has hidden structural features. For example, the dealer shirts include a seamless front placket assuring a pristine appearance to the customer. From the angle of the strap to the inner hidden construction, to how low the back is cut, the iconic cocktail dresses include functionality and support. The apparel program was also designed with innovation. The fringe-beaded cocktail dresses make a bold statement with crystal bead and sequin embellishments and are made with reinforced thread for quality. Meanwhile, the valet shirts utilize moisture wicking, lightweight fabric and feature reflector components and hidden pockets. They also include a traditional mandarin collar neckline with Asian inspiration and are represented in multiple colors, in short and longsleeved styles. The collection also includes pieces from Design Collective’s retail collaborations including Chef Works, Shoes for Crews and Dolcessa swimwear. Resorts World relied on Design Collective’s extensive experience in the gaming industry to create a luxury apparel program that matched its unique and innovative property.

For more information, visit cintas.com.

PRODUCT: PanOptic AI-Powered Kiosk MANUFACTURER: Agilysys

As the pandemic comes to an end, gaming industry demand for new guest engagement alternatives is increasing dramatically. Driven by a combination of guest expectations for frictionless self-service and the need to optimize operations, many operators are taking a holistic guest journey approach that includes self-service options for a broad variety of guest interactions.

As a 100 percent hospitality-focused solution provider, Agilysys has staked out a cutting-edge position in innovation across the property, including with the PanOptic AI-powered self-checkout kiosk.

A prime example of frictionless guest self-service is kiosk checkout for grab-and-go stores, cafeterias and other F&B outlets where packaged items are offered. Available in the fall of 2021, the new PanOptic AI-powered selfcheckout kiosk allows guests to simply place multiple food items on the kiosk tray all at one time. As soon as the guest places items on the tray, our PanOptic AI service uses computer vision and AI to scan the items, recognize them, initiate a new shopping cart and automatically add the items to the cart.

The kiosk can simultaneously identify multiple items instead of having to individually scan each one, and the guest can seamlessly add/remove items to the cart without using the kiosk user interface. The kiosk is smart enough to recognize foreign items (such as wallets, car keys, phones, pens, etc.) placed on the tray along with the valid store items and can take appropriate action.

The total bill is calculated based on the respective prices of the identified objects, and the guest can easily check out items in the cart using any of the payment methods supported by the property—credit card, contactless NFC payments, gaming loyalty cards or employee/student accounts.

In today’s labor-constrained hospitality environments, the Agilysys PanOptic kiosk helps operators to drive more volume through food checkout lines while maintaining or reducing the number of checkout staff required. The result is faster guest service, increased revenue and optimized venue operations.

For more information, visit agilysys.com.