GENERAL INFORMATION

The Glimmerglass Festival is committed to the safety and comfort of our guests and company members. Our policies and procedures are based on recommendations from the Centers for Disease Control (CDC) and regulations from state and local governments, as well as the best practices in the performing arts industry, the recommendations of leading epidemiologists, and our Health & Safety Task Force, which works in collaboration with medical advisors and local public health officials. All policies and procedures regarding the health and safety of our audience members are kept up-to-date at glimmerglass.org/faq.

Ticket Kiosk And Audience Services

The Alfred F. Hubay Box Office at the theater opens 90 minutes before performances and closes after intermission. For ticket information, call (607) 547-2255.

The Audience Services Desk, located on the Paul Kellogg Terrace at the front of the theater, opens 90 minutes prior to curtain and remains open through each performance. We welcome your comments and suggestions, and we are happy to answer your questions.

The Marketplace, adjacent to the theater, is open two hours before curtain and during intermission; wine, beer, nonalcoholic beverages, specialty wraps, sandwiches, salads, and desserts are available. The gift shop opens two hours before all performances and remains open through the end of all shows; it is also open between performances on Saturdays.

Restrooms

Restrooms are located between the Marketplace and the Pavilion. Gender diversity is welcomed here. All are encouraged to use the bathroom that best reflects their gender identity or expression.

Emergency Telephone Number

Doctors on call may leave their seat locations and electronic paging devices at the Audience Services Desk. Please leave any active cell phones at the Audience Services Desk.

Lost And Found

Lost and found items should be reported to the Audience Services Desk. Please call the Administrative Office at (607) 547-0700 with inquiries about lost items.

Children

Everyone must have a ticket to enter the theater. Young children must be accompanied by adults. No babes-inarms or children sitting in the laps of adults.

Pets

Service dogs only, please. Unattended pets are not allowed on the grounds. Please do not leave a pet in or around your vehicle.

Smoking

Smoking is permitted in select areas, which are at least 100 feet from all rooflines. This policy covers traditional, electronic, and alternative smoking devices.

Accessibility

If you have special needs or require assistance, please contact our Box Office at (607) 547-2255 at least 48 hours in advance of your visit to The Glimmerglass Festival. Special parking permits are available upon request.

Assisted listening devices are complimentary and may be picked up at the Audience Services Desk at the front of the theater one hour prior to the performance. Headphones, earbuds, and neck loops are offered to connect to our receivers.

Recycling

The Glimmerglass Festival is committed to recycling. Please help us by bringing your program back to subsequent performances. Also, please use the appropriate receptacles located throughout the grounds for disposing of trash and/or recyclable materials.

Inside The Theater

Smoking, eating, and open beverages are not allowed in the theater; however, audience members are welcome to bring beverages in Glimmerglass “sippy cups” (available in the Marketplace) and water in nonglass bottles inside. The taking of photographs and the use of any audio and/or video recording devices is prohibited by law. Please silence all paging devices and cell phones.

All casting is subject to change.

In Case Of Emergency

Emergency exits are clearly marked at the front and rear of the theater. Please note the location of the exits when seated. Patrons are requested to use the exits located near the stage in an emergency only.

In the case of a situation demanding the theater be evacuated, you will be notified. Please follow the direction of the ushers and move in a calm and orderly way to the best exit as indicated by the corresponding shading in the diagram below.

Fire Exits

Emergency Evacuation Plan

Orchestra Level

Rows A-H and Lower Boxes: exit via the doors near the stage. Rows J-N, Rows AA-FF, and Special Seating; exit via the main doors at the rear of the theater.

Balcony Level

Rows A-E (Seats 17-31), Rows F-G (Seats 1-15) and Upper Box Right: exit via the door near the stage on the right. Rows A-E (Seats 18-32), Rows F-G (Seats 2-16) and Upper Box Left: exit via the door near the stage on the aisle. Rows A-F (Seats 1-17, 2-18 and 101- 116): exit via the main staircases near the rear of the theater.

Once outside the theater, please move away from the building and await further instructions from the ushers.